CASE STUDY: CISCO- SILVER

System Integrator to become Silver Partner of Cisco. To prepare the Processes & Set operations for Silver Partnership

as per Cisco guidelines To prepare the various team heads / members to face 3rd party

audit. To set CSI model for organization .

Prepare the “Documented process” as per Cisco’s PPDIOO guidelines.

Set the structured way for Projects by creating Project Charter, Project plan, Communication plan, High level design, Low Level design , Change Management, Transition plan etc.

Modified existing Support Process (Service desk, Incident Mgt, Problem Mgt, Security Mgt, Service Level Mgt )

Study the existing process for Project & Operations followed in the Organization.

Prepare the Project & Operations guide as per Cisco guidelines – PPDIOO framework.

Able to set & use Project Management principles for managing Project Used ITIL’s way to support and manage operations.

Able to set Continual Service Improvement (CSI) model by initiating Service Improvement plan (SIP)

Able to define & put practice a number of other Processes from various function – HR , Sales , Presales, Logistics etc..

Companywide initiative for CRM tool Able to define Skill Matrix for a team. Able to spread awareness of Processes within organization.

BENEFITS TO THE BUSINESSBENEFITS TO THE BUSINESS

RESULTSRESULTS

OBJECTIVEOBJECTIVE APPROACHAPPROACH

SYSTEM INTEGRATOR FROM INDIA DURATION – 4 MONTHSSYSTEM INTEGRATOR FROM INDIA DURATION – 4 MONTHS

Silver Certified Partners also enjoy access to many Cisco resources, including customer satisfaction best practices and tools, and Marketing Resources.

Set the road map for Cisco’s GOLD partner certification for a company.

Recognition as a Silver Certified Partner in the Cisco Partner Locator in Cisco’s website.

System Integrator is eligible to participate in Cisco Channel incentive Programs, with higher economic incentives than for Premier

Access to Partner Education Connection (PEC) from Cisco.

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