Omar El-Hamzawi, Marlon Siegel, Joey Foo Kune

Case Study: Teams

Case Study: Teams17.1• Challenges faced by a team that Never

Meets?• Staying in synchronisation (different

time zones)• Miscommunications occur frequently• Solving Problems is a difficulty• Slow decision-making

• How is work Conducted Differently?• More reliance on mobile communication• More Reliant on others’ work• Strict deadlines• Less flexibility

17.2• What types of Team are used?

• Top management teams (absence of organisational context)

• Task Forces: For a single unique project• Professional Support Groups (Dependency

on others for work and providing expert assistance)

• Customer service teams: Selling products and services

• Production Team: Turning out the products. • What other kinds of teams have you

Experienced?• Performance Groups (playing for audiences)• Task Forces (for a single unique project)

17.4• Relate Accounts to Stages of Team

Development• Steve: Forming: Talks about the early

stages of the team getting together, however not getting much done

• Graham: Forming: Looks back at when the team first started working together; discussing Steve’s idea to meet more often

• Richard: Storming: Looking back and criticising Steve’ s methods

• Eddie: Norming• Jim: Norming