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Case Study: QAD .Net UI Implementation. Performance Tuning and Challenges On Windows OS Nancy Dahl, MiTek Industries Gary Yang, Logan Consulting / Roundview Technologies. QAD .Net UI. About MiTek Industries - PowerPoint PPT Presentation
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Case Study: QAD .Net UI Implementation
Performance Tuning and Challenges On Windows OS
Nancy Dahl, MiTek IndustriesGary Yang, Logan Consulting
/ Roundview Technologies
About MiTek Industries MiTek is the world's leading supplier of state-of-the-art engineered products and
services for the building components industry.
MiTek has operations in more than forty countries on six continents. The company has been a subsidiary of Warren Buffett's Berkshire-Hathaway Inc. since 2001.
QAD for North America is hosted in our Chesterfield, Missouri corporate headquarters.
MiTek is one of QAD’s Strategic Accounts. We’ve been using QAD since 1999.
Current QAD version is 2008 SE.
QAD is deployed via Citrix.
QAD .Net UI
About Gary Yang And Roundview Technologies
Have been a QAD consultant / solution architect since 1997
Started own consulting business in 2010
Pioneer in QXtend integration framework implementations with the first successful project in QXtend and a number of large scale projects, such as Eaton, Visteon, Avery Dennison, MiTek, Nexteer, Tower, Freudenburg-NOK, Harris, Physio-Control (Medtronic), Superior Industries, A. O. Smith, Excel Industries, Sugar Foods
Specialize in advanced / new QAD technologies, .Net UI, CSS, Enterprise Financials, Performance Tuning, Non-Intrusive Customizations
Have team of consultants in China available globally
QAD .Net UI
QAD .Net UI
QAD Project At MiTek Industries MiTek acquired USP Structural Connectors and the conversion to QAD for USP
started with a Gap Analysis in July 2011 & Project Kick-off in February 2012.
USP was adding 150 QAD users & 70 Eagle rfExpress.
USP added about 8,000 items, 6,000 customers, & higher transaction volume vs. MiTek had historically.
Required the Configurator module for Configure To Order items.
New project using QXtend to load Pricelists.
Pilot site went live 10/1/12 in Canada and all of 7 US sites live 1/1/13.
QAD .Net UI
Challenges We Had On QAD EA At MiTek Industries
Upgraded to a new server in December 2012.
Performance & Record locking problems (reports of 4 minutes to enter 1 line of a sales order).
The server showed many processes running, however CPU usage was always under 10% and physical memory usage was around 20%.
Go live date we looked at adding an additional Tomcat server.
Requested users limit their number of maintenance sessions.
Had run-away processes that Tomcat was not shutting down.
QAD .Net UI
Software Environment Windows Server 2008R2 Enterprise OE 10.2B07 QAD 2008SE .Net UI 2.9.4 (Upgraded from 2.7) CSS 4.1.1 QPS 2.4 QXtend 1.7.2 Configurator 5.3 Eagle Data Collection Software Vertax Corvu
QAD .Net UI
The Unique Challenges In Windows Environment
Database Server Performance Stability
Tomcat Server How To Set The Heap Size – tomcat6w.exe, NOT setenv.bat Limit On Heap Size With Single Tomcat Instance (1.5GB)
Telnet Server Georgiasoftworks Tends To Have Excessive Hand Shaking
Supportability Most QAD Customers On Linux / Unix Platforms
Windows Scheduler Premature Termination Of Batch Process
QAD .Net UI
Other Challenges
High User Count Probably One Of The Largest Windows QAD Customer By User Count
Record Locking Issues Difficult To Monitor And Respond To
Tomcat Connection Pool Session Control Connection Session May “Overwork”
AppServer / WebSpeed Broker Monitoring
QAD .Net UI
Database Server
Main Problem Was DB Server Abnormal Shutdown
Root Cause Is The Process Terminated With Micro-transaction Open
Avoid Sudden DB Shutdown Problems Use Client Server Mode For Hand- Held Devices Do Not Let Windows Scheduler Terminate A Job
Use OE Explorer (Browser Version) To Manage DB and Processes
QAD .Net UI
Tomcat Application Server
One Tomcat Instance Cannot Support 400 Users Load Balance 3 Tomcat Instances
Tomcat Heap Size Setting NOT in setenv.bat On Windows, Use tomcat5w.exe The setenv.bat Does Not Work
Garbage Collection Monitoring Set As Catalina Option Know When Memory Is A Problem
Tune The “Hidden” maxuses Parameter Avoid Overworking Sessions Must Edit The connectionManager.xml File
QAD .Net UI
Tomcat Application Server
Setting Heap Size (Memory)
QAD .Net UI
Tomcat Application Server Setting “maxuses” Parameter
QAD .Net UI
Georgiasoftworks
Telnet Server For QAD .Net / QXtend On Windows
Telnet Session Start Up Script: k_start.bat The Environment Variables Are Significant
Add “Gwtn Monitor” Local Group For Monitoring Georgiasoftworks Sessions
QAD .Net UI
Record Lock Monitor And Resolution Utility
QAD .Net UI
Future Directions
Move To Linux Platform For Scalability And Stability
Fail-Over / Load Balance
DR Center
OE Replication