CITS Plant Theft Forum Avoiding Theft from your Premises, … · 2015-02-22 · CITS Plant Theft Forum GAP Getting Caught Out ! In December last year £4k worth of small tools supplied

CITS Plant Theft Forum

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Avoiding Theft from your Premises, Fraudulent Hires and Preventative Security Measures

Presenter: Iain Anderson Managing Director: GAP Group Hire Solutions Duration: 20 Minutes plus Q&A


£800m per year lost Less than10% recovered

Insurer Allianz Cornhill recently revealed this as the cost of theft alone in the UK Construction Industry Source: Construction National Magazine (2014)

Less than 10% of stolen plant and equipment recovered Source: Zurich, Site Security (2014)

Have experienced theft from their businesses Source: GOV.UK Crime against businesses: 2013 Commercial Victimisation Survey Second edition updated 11th August 2014

92% of construction & plant hire companies

Cost to the UK Construction Industry


‘Soft Targets’ ‘Since the theft of cars has become much more difficult without being able to gain access to the keys, criminals have turned their attention to softer targets. And targets don’t get much softer than plant machinery.’ Source: http://datatag.co.uk/training-plant.php

0%

20%

40%

Car Theft Plant Theft Cesar Marked Items

Recovery Rates

Source: Plant and Agricultural National Intelligence Unit (PANIU)


Theft from GAP Premises


Theft of Equipment from your Premises/ Sites

Region Number of Depots Value from Depot Value from Yard Total

Scotland 1 N/A 2K 2K North East 3 N/A 56K 56K North West 2 N/A 2K 2K Midlands 2 10K 1K 11K

South West 2 5K 6K 11K South East 2 4.5K 5.7K 10.2K

Totals: 12 19.5K 72.7K 92.2K

Theft from GAP Depots : January 2014 to October 2014

79% of equipment value was stolen from the yard


Depot Security !  CCTV in hire office and yard- remote access !  Floodlights activated by motion sensors !  Electric fence attached to Palisade fencing !  Concrete bottom 300mm of palisade fencing !  Weld Amco Barrier onto Palisade fencing 1m above ground level !  Remove keys from equipment stored in the yard !  Desirable equipment stored inside the depot i.e. Micro Diggers !  Create secure areas in workshop for high value items i.e. Stihl saws !  Roller shutters on windows !  Ram raider bollards !  Protection of fire doors !  Protect sky-lights !  Ladders stored inside depot


Depot Security Measures


Examples of Fraudulent Hire •  GAP Group •  H.E Services


GAP Getting Caught Out

!  In December last year £4k worth of small tools supplied by GAP’s Bournemouth depot was stolen following a fraudulent hire.

!  The General Manager has over 16 year’s management experience in the industry. !  He has come up against many bogus hires. !  Nevertheless, it was ‘a well worked scam and

caught our team out’.

Source: www.furfeatherandfinblog.co.uk-‐


What Happened?

!  24th December, 11:20 – a ‘Mr Tom Collins’ phones !  Claiming to be from the Environment Agency !  Carrying out ‘emergency repairs due to extreme

weather’ !  Official order number to follow !  Drop off requested at Asda supermarket in Poole-

marshalling point !  Depot staff contact store manager to confirm

!  Same day, 15:58 – Mr Collins arrives at Asda and collects equipment

Source: www.student365.co.uk


Wake Up Call!

!  30th December – on returning to work, General Manager contacts Environment Agency chasing official order number

!  Environment Agency do not have an employee by the name of ‘Tom Collins’ on their payroll

!  General Manager tries to contact Tom Collins- mobile phone number no longer in use

!  Police contacted !  We never hear from Mr Collins again


How Did It Happen?

!  Fraudsters had done their homework

!  Experienced criminals !  Mr Collins did not appear to be in a rush when

collecting the equipment- relaxed and confident. !  He was dressed for the part with PPE. !  “He even stopped for a coffee at the Asda canteen”

caught on CCTV.


How Did It Happen? !  Extreme weather

!  Computers were down at initial point of contact !  General Manager unable to request order to be

processed by another GAP depot due to closing at 12 noon

!  New Depot- Drive for Revenue “Speedy were unavailable” – our General Manager saw this as ‘a huge opportunity to win major business for the new Bournemouth depot which opened in December 2013’

!  Bad timing !  Late in day, staff stayed late to fulfil hire !  Holidays and lower staff numbers


Cost to GAP: £4K in brand new equipment from a newly opened depot


Review of GAPs Procedures and Processes !  Identification: when no official order number was available Tom

Collins should have been asked to call into Bournemouth Depot with identification

!  Contact Number: a landline number should have been obtained !  Vehicle Check: contact with DVLC should have been made to

verify vehicle details !  Site details: should have obtained address of where the

equipment was going to be used

!  By requesting ‘Tom Collins’ to call into the Depot with identification his picture would have been captured on CCTV


Talking to Other Hire Companies


H.E. Services Experience of Fraudulent Hire !  Attempted theft of 20 tonne excavator at West Midlands depot

o  Action taken: o  Additional tracker fitted following Depot Manager’s suspicions (customer had no

landline) o  Factory fitted tracker stopped reporting – police contacted o  Customer had disconnected factory fitted tracker – must have had some

knowledge about tracking systems o  Additional tracker continued to transmit o  Machine recovered but insufficient evidence to prosecute

!  Cloned company hires two JCB 3CXs from Strood depot o  Action taken:

o  Driver raised concerns on delivery (address was a derelict garage, unusual to need two identical machines at such a small site)

o  Further checks made at Head Office o  Driver instructed to return to site and uplift both JCBs


Measures to minimise fraudulent hires !  Details required

!  Hard copy of official purchase order number detailing site address !  Contact name and number authorised to sign for equipment !  Site landline number !  GAP one customers provide ‘authorised hirers’ list !  Caller Line Identification for GAP one customers

!  Site checks !  Has equipment been delivered to site before? !  What contractors are on site?

!  Depot checks (equipment collection) !  Install CCTV in hire office !  Detail vehicle reg. number on hire paperwork- is the van in company colours? !  Obtain hard copy of purchase order number !  Obtain clear signature on all hire paperwork !  Is the collection driver known to the depot staff?


Preventative Measures


Security Systems utilised by GAP !  Datatag !  JCB Livelink !  Kubota Anti-Theft system !  Red keys & Battery isolators !  Telematics !  AMI Nexis !  Trakm8 !  Armaplate & Armacat !  Security clamps & ilight intelligent system !  RFID Tagging of serial numbers !  Tool Service Timers


Successful Recovery with AMI Mtrack Asset Type: Kubota KX36 Date Stolen: 01/04/2014

Location:

Recovery information: 17:30: AMI Mtrack activated and recovery agent despatched. 18:00: Recovery Agent arrives on site. 19:00: Asset located in lay-by behind snooker club Lincolnshire Police contacted. 20.30: Lincolnshire Police arrive at location Lincolnshire Police recovered asset for forensics. 22.10: Recovery Agent and Police leave site.


Unsuccessful Recovery Asset Type: Kubota KX36 Date Stolen: 28/01/2014 Location:

Recovery Information: 12:30: AMI Mtrack activated and recovery agent despatched. 1.00pm: Recovery Agent arrives on site. 1.10pm: Tamper notification received from device indicating that the unit had been removed. The recovery agent utilised the units RF beacon which led to a caravan site. Surrey police contacted to gain entry. Recovery Agent locate unit buried in undergrowth. Surrey Police questioned people on site and was unable to obtain any further information. 16.30: Recover Agent and Police left site

No guarantee assets fi=ed with a tracker will be recovered


How AMI MTrack works:

Unit AcBvated and locaBon provided. Recovery Agent Despatched

Unit Omits RF Beacon to locate the asset within a meter

Recovery Complete

Tamper noBficaBon received from unit

GAP noBfied of acBvaBon

Recovery Agent despatched

Hirer reports theP to GAP

TheP reported to police and AMI

Tracker fi=ed to asset by authorised engineer


How AMI Nexis works: Tracker fi=ed by AMI or authorised engineer

Using GPS, AMI Nexis provides street level

visibility pinpoinBng the asset

GAP request recovery agent to a=end site

Recovery agent locates asset

TheP reported to police

GAP uses street level mapping to pinpoint asset

GAP & Police arrive at locaBon and self recovers

Alert sent by SMS or hirer reports theP

TheP reported to police and AMI

Alert sent by SMS or hirer reports theP

AGENT RECOVERY SELF RECOVERY


Rapidly Changing Technology All GAP mini excavators are now installed with AMI Nexis

!  Street level GPS mapping allowing precise online tracking

!  AMI Nexis enables Self-Recovery

!  Real time Geofencing alerts

!  Customisable notifications

!  24/7 customer support line

!  Plus additional features including immobilisation and programmable keys


Datatag and the CESAR effect

!  Leading UK anti-theft deterrent

!  Datatag DNA makes it very difficult for criminals to remove every molecule

!  Triangular tamper-proof plates carrying a unique plant ID number

!  Increased rate of recovery by a factor of 6* !  Secure and accredited 24/7 database *Source: Datatag Sales Director Chris Harrison in ‘Cesar Joins Interpol to Tackle Vehicle Crime’ http://datatag.co.uk/news/news_99.php

GAP dumpers are registered with Datatag and protected by their CESAR marking scheme.


Equipment Security Measures

!  Always remove ignition key !  Lock cab doors !  Fit Cab guards

!  Remove equipment from trailers !  Eye locks for trailers !  Chain equipment to solid object

!  Always notify the Police when equipment is stolen !  Fit second Tracker unit !  Create secure compound


Working Together Manufacturers

Construction Companies

Hire Companies

Insurance Companies

PANIU

Thatcham

Police

Greater collaboration required to reduce theft


Questions & Answers

Documents

CITS Plant Theft Forum Avoiding Theft from your Premises, … · 2015-02-22 · CITS Plant Theft Forum GAP Getting Caught Out ! In December last year £4k worth of small tools supplied