Communication Skills - Chapter 2

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Communication Skills - Chapter 2. Mr. Sherpinsky Business Management Class Council Rock School District. Bell Activity. Define key terms and write a quick paragraph on what communication techniques you think are important for business and why. Goals & Objectives. Define communication - PowerPoint PPT Presentation


<p>PowerPoint Presentation</p> <p>Communication Skills - Chapter 2</p> <p>Mr. SherpinskyBusiness Management ClassCouncil Rock School District</p> <p>Bell ActivityDefine key terms and write a quick paragraph on what communication techniques you think are important for business and why.</p> <p>Goals &amp; ObjectivesDefine communicationExplain why effective communication is an important management skillExplain the significance of networking and social media in management communicationsUnderstand why its still possible to communicate poorlyUnderstand the challenges of communication in international business activities</p> <p>Communication DefinedWhat is Communication?Communication is the act of exchanging information. It can be used to:</p> <p> inform assess command influence instruct persuadeImportant in all aspects of lifeCommunication as Management SkillCommunicating in the Business WorldManagers communicate every day and spend about three-quarters of the day in communication with others.Absorb information, motivate employees and communicate effectively with customers and co-workers</p> <p>Why is this important?Managers spend most of their time communicating, so it is important that they develop effective communication skills.</p> <p>Communication as Management SkillWhy is communication an important management skill?Managers must give direction to the people who work for them.Managers must be able to motivate people.Managers must be able to convince customers that they should do business with them.Managers must be able to absorb the ideas of others.Managers must be able to persuade other people.</p> <p>Are You understood?Most people dont even know when theyre being misunderstood</p> <p>Interpersonal CommunicationDefined: An interactive process between two people that involves sending and receiving messages, verbal and non-verbalConflicting or inappropriate assumptionsWe make assumptions about what is being said and we need to be sure we understand and are understood</p> <p>Interpersonal CommunicationSemanticsScience or study of the meaning of wordsOne word might invite many interpretationsTechnical languagePerceptionMental and sensory process and individual uses to interpretSelective perceptionMemoriesLike and dislikesEmotionsHow we feel affects the way we send or receive messages</p> <p>Ever send an e-mail when you were angry or tired?</p> <p>Learning to Communicate</p> <p>Understanding the AudienceWhat does the audience already know?What does it want to know?What is its capacity for absorbing information?What does is hope to gain by listening? Is it hoping to be motivated? Informed? Convinced?Is the audience friendly or hostile?</p> <p>Learning to CommunicateUnderstanding the AudienceWho is the manager speaking with? Different communications required depending on who you are speaking withGood listening skillsHelps managers absorb information, recognize problems and understand others viewpoints</p> <p>Learning to Communicate</p> <p>FeedbackListen activelyIdentify speakers purposeIdentify the main ideasNote tone and body languageRespond with appropriate commentsInformation that flows from the receiver to sender is feedback</p> <p>Developing Communication Skills Nonverbal CommunicationPeople also communicate without words, or nonverbally, in the following ways; eye contact with facial expressions and gestures by raising or lowering their voices by the way they dress by the way they walk</p> <p>Developing Communication Skills Active ListeningOne way to be a good listener is to be an active listenerIdentify the speakers purpose.Identify the speakers main ideas.Note the speakers tone as well as his or her body language.Respond to the speaker with appropriate comments, questions, and body language.</p> <p>Written CommunicationsManagers must learn to be effective at written communicationsPrinciples of good writingBe simply and clearMake sure content and tone are appropriate for the audienceAlways proofread</p> <p>Oral CommunicationsThe importance of oral communicationUsually informal and persuasive Can use skills to give clear instructions, motivateDeveloping Oral communication skillsMake emotional contactAvoid monotoneBe enthusiastic and positiveDont interrupt othersBe courteousAvoid empty words such as uh, um, and like</p> <p>The Method of CommunicationWritten communicationBest for routine informationVerbal communicationBest for sensitive information such as reprimanding</p> <p>Within the OrganizationThe grapevineInformal path of communicationDevelops due to common hobbies, hometowns, family ties and social relationshipsAlways exists in an informal structureDoes not follow hierarchyManagers can use grapevine to communicate information</p> <p>Within the OrganizationE-mailElectronic mailHigh-speed exchange of written messagesE-mail can waste time due to keeping managers in the loop and being copied on all e-mailsIntranetsPrivate corporate network Uses Internet technologiesUsually only internally</p> <p>NetworkingE-mail, cell phones, smartphones, and texting have brought a new meaning to keep in touchSocial networking such as Facebook, YouTube, Twitter, and blogsMuch information to manage about your companyDominos example in the book Thinking Critically 2.2, Page 36 </p> <p>Getting it WrongDont give information on a need-to-know basisDont delegate high-risk projects at the last minute with minimal explanationMaking decisions and communicating those decision with little to no input from the people affected</p> <p>Getting it RightFocus on the customerEngage employees in businessImprove managerial communication Manage change effectivelyMeasure performance of communication programsEstablish a strong employee brand</p> <p>Communicating Internationally</p> <p>Verbal and non-verbal communication changes with international businessLearn the cultureWrite and speak clearlyAvoid slang</p> <p>ActivityListening SkillsPair upDecide if you are partner A or BSit back to back with desk in front of youWait for my instructions</p>