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Continual Impact LLC www.continualimpact.com Let’s Talk 1-877-252-5804 1
Continual Improvement
UNIVERSITY
Continual Impact LLC www.continualimpact.com Let’s Talk 1-877-252-5804 2
Continual Improvement University
A High Performing Organization (HPO) relies most importantly on unlocking the capacity of its PEOPLE.
Without them, a high-performing organization does not exist -- your people make the difference! The right
people, in the right setting, and with the right knowledge, skills and abilities (KSAs) are the keystone to a
culture of high performing continual improvement.
This is the goal of Continual Impact’s University – to transfer improvement knowledge and the ability to apply
it throughout the organization so that results are achieved greater than historical norms and more than what
is believed possible…
• Everyone, with a core set of skills, solving problems
every day, everywhere
• Innovating and solving big problems with advanced
methods knowledge led by in-house improvement
champions, project leaders and process owners
• Leaders driving focus; leading, coaching, and role
modeling critical behaviors
The University role-based offerings (applicable to administration and operations) represent a body of
knowledge covering the core skills (“must-haves”) needed and the most widely used and practical problem
solving methods used in a culture of continual improvement
(https://www.continualimpact.com/services/training). Always included are skills in enabling team
performance (such as effective
communication and change
management), coaching
performance and mentoring
others. Each one of the
offerings includes the what/
why/ how of the method,
examples of applications, and
numerous templates to
facilitate its use.
Continually reducing costs,
improving quality, expanding
capacity, delight customers,
creating new offerings and an
environment of team pride &
involvement
Actual process improvements of
30-88%; not 2-5%.
Return on investment <3
months (typical)
Continual Impact LLC www.continualimpact.com Let’s Talk 1-877-252-5804 3
And help to accelerate organization improvement by: • Individual contributors solving local daily problems
• Continual Improvement* (CI) practitioners and Project Leaders leading teams through work process
improvements using foundational and advanced problem-solving methods in targeted areas and helping
build the culture of improvement
• Supervisors coaching performance and embedding the work process improvement locally
• Leaders guiding the annual plan and identifying targeted areas, supporting the environment and
personally exhibiting the behaviors needed for creating a culture of high performing continual
improvement.
Our approach to knowledge transfer of these core skills
and methods is what some of our customers call “sticky”,
meaning it enables you to practically apply the training
successfully as individuals and in teams over and over
again to lead transformational changes. Our approach and
content enable the individual, team, and organization to
accomplish a greater number of improvements, take on
more challenging problems, make better use of the
methods, and achieve results greater than historical
norms and more than what is believed possible….
The approach (“TACC”) includes:
• Training: In training, we use the adult
education principles of Tell you about a
topic, Show an application, participate in
application or “Do” it, and receive
feedback or Recycle knowledge
(tell/show/do/recycle feedback).
• Application: The next step in knowledge
transfer is applying it in the real world
where change management and unique
situations exist. For example, after the
conclusion of Kaizen training, we co-lead a Kaizen event with you to help
successfully and practically apply training knowledge, create confidence for future
applications, AND get the return on your training investment.
• Coaching: After the initial application, ongoing mentoring with the
individual is provided as you apply the methods yourself, provided by
Continual Impact 1-1 or as a CI community member. This
enables you to address new situations with confidence
and continue to grow skills. See Role Descriptions and
course lists
https://www.continualimpact.
com/services/university
• People & Team Skills
• Managing Change
• Improvement &
Problem-Solving
Methods (core and
advanced)
• Planning (Hoshin Kanri),
Implementation &
Transformation
Categories of learning:
Continual Impact LLC www.continualimpact.com Let’s Talk 1-877-252-5804 4
• Certification: Certification confirms the learning and is a commitment to professionalism.
o Enables individuals to benchmark against a body of
knowledge and the ability to successfully apply it
o Represents a special transformation of the individual
and their capacity to impact people and the
organization’s results
o Helps assure the organization that the individual is
capable.
As a progression of learning, we certify and acknowledge the
individual’s ability to a standard of performance that includes use of
the method, achieving results and motivating the team and people
impacted. Role-based certification involves a comprehensive continual
improvement body of knowledge focused on learning and applying methodologies, engaging people,
managing change, and creating immediate and long-lasting benefits.
CI University offerings can be arranged in
multiple fashions:
• A complete curriculum for organizations (provided in-house),
• Participating with other organizations in an “open course” format (for smaller organizations or to
address specific or unique needs),
• Supplementing your organization’s existing curriculum to address gaps,
• Individual courses for professional development needs
*All things continual improvement including Lean, Six Sigma, Quality, Employee Engagement, Operational Excellence, or
just making things better across the organization for customers, business, team members and communities
Role Certification:
• Project Leader
• CI Champion
• CI Leader
• Individual
Contributor
• Supervisor
• Organization
Leader
“This training has put me
out of my comfort zone
and is now helping me
gain confidence.”
CI Leader
“If I hadn’t
received all the
Kaizen tools I’d
be in trouble.”
CI Champion
“It was a wonderful experience. I was
immersed to a level I have never before
experienced. A year ago, I didn’t
understand or even know about CI
principles or tools. WOW! Talk about a
personal and professional
transformation!” Project Leader
Continual Impact LLC www.continualimpact.com Let’s Talk 1-877-252-5804 5
Training, Application, Coaching, and Certification
Role-based descriptions
Individual Contributor Page 6
Project Leader Page 7
Continual Improvement Champion Page 8
Continual Improvement Leader Page 9
Supervisor Page 10
Organization Leader Page 11-12
Continual Improvement
UNIVERSITY
Continual Impact LLC www.continualimpact.com Let’s Talk 1-877-252-5804 6
In a high performing organization, everyone has core skills in working
effectively in a team, seeing improvement opportunities, solving problems, and
implementing solutions. This Individual Contributor training, application,
coaching, and certification marks the first milestone on an individual’s journey
to high performance. It creates and confirms an understanding of foundational
continual improvement, the abilities to complete small, personal projects and
generate benefits, and participate effectively in teams for even larger
improvements. It helps to engage people in making improvement every day and everywhere!
Benefits: For you, your team, and your organization
▪ The rate of improvement benefits in daily activities is increased; more
reoccurring problems are solved, and greater success is generated for your
customers, team, and the organization
▪ Each person has more ability to positively impact their environment and work process
resulting in less stress and frustration for themselves and their teammates
▪ Creates a foundation necessary for building a culture of improvement.
▪ Increased engagement, work pride and ownership
▪ A fast and continual return on your training and certification investment
Framework: Training: 16 hours of modular classroom training
(tell, show, do, recycle approach; with practice)
Participants bring a problem to class on which to
focus and practice using the practical training and
coaching.
Application: Complete all phases of a project to
confirm their knowledge and skills and creates immediate benefit.
Coaching: Personal coaching & help provided by Continual Impact during training
and application (with the support of their supervisor)
Certification: Certification following implementation and documentation of 1 project;
it involves a comprehensive continual improvement body of knowledge focused on learning and applying methodologies,
engaging people, managing change, and creating immediate and long-lasting benefits.
Who Should Participate: Everyone in your organization
Knowledge and Skills Gained: ▪ Understand continual improvement, lean, and six sigma concepts; personal application ability in foundational
improvement methods and Working with Others skills that enable you to help solve local problems and participate in
teamed activities
▪ Get focus and buy-in with good goal statements; selection and definition of measures
▪ Ability to see waste and value in current activities and eliminate the waste that
robs performance
▪ Identify and use data in problem solving for daily improvement
▪ Determine the root causes of problems
▪ Effectively testing and installing solutions to achieve the improvements
1. Introduction to Continual Improvement (Training and Simulation) a. Understand and Practice applying > 20 continual improvement (team, lean, six sigma) methods, b. Seeing the value and forms of waste in work, c. Appreciating the amount of positive change that can be made in a short time
2. Understand and apply the Improvement Process (Training, Coaching, and Creating benefits) a. How to apply the improvement process to a project step by step (and templates to help!), b. Goal Setting and Measures, c. Understanding the Current State; evaluating value and waste and prioritizing opportunities, d. Cause & Effect Analysis using 5 Whys, e. Prioritizing actions and solutions, f. Testing, learning and Installing the solutions in the workplace
“Use a deliberate process to look at problems, issues,
and goals.”
“Problems are eliminated rather than reoccurring”
“Like the fact that we work on our own problems
during exercises.”
Continual Impact LLC www.continualimpact.com Let’s Talk 1-877-252-5804 7
You have just been assigned the role of project leader or a work process
owner. This training, application, coaching, and certification develops
project leadership knowledge, skills, and abilities to help you lead a team
through a successful improvement project, achieve their goals and create
benefits.
Organization Benefits: Achieve project goals faster, easier, and with better results; Continual return on your training
and certification investment
Team Benefits: Better focus, use of creativity and skills of team members, effectiveness of solutions that truly benefit
the organization and some fun that leads to pride of accomplishment.
Personal Benefits: Professional skill development; more knowledge, skills, & confidence that can be applied over &
over
Framework: Following Individual Contributor certification
Training: 32 hours of classroom training (tell, show, do, recycle framework; with
practice) Participants bring a problem to class on which to focus and practice.
Application: Lead and complete an improvement project to confirm knowledge, skills,
and immediate benefit creation
Coaching: Personal project coaching and feedback provided by Continual Impact (and supervisor support)
Certification: Based on training, implementation, and documentation of 1 team project and 4-way evaluation (coach & leader, self, team). Certification involves a comprehensive continual improvement body of knowledge focused on learning and applying methodologies, engaging people, managing change, and creating immediate and long-lasting benefits.
Who Should Participate: Anyone responsible for leading or guiding others through an improvement project or who
is accountable for a work process and its continual improvement
Knowledge and Skills Gained: ▪ Lead a project through the phases of the improvement cycle
o Advanced Working with Others communication and teaming skills,
o Ability to lead a team through development of project starting point, gaps, goals, measures, timeline, steps of the
improvement cycle including implementation, and A3/PrISMTM framework/storyboard
o Effective and efficient use of methods and techniques to understand the current state and design the new
improved state (including data collection, process mapping, problem solving); testing solutions; learning from trying
and installing solutions; and communicating to prepare others for the changes
▪ Increased understanding and use of continual improvement, lean, and six sigma concepts and methods with >20
applicable templates and job aids
Day 1 Project Leadership
Day 2 Understand the
current state
Day 3 Problem Solving
Day 4 Managing the Change & Continually improving
▪ Role & Skills
▪ Project Management skills, tips, and structures (A3, PrISM, PDCA, DMAIC)
▪ Effectively building a productive team
▪ Value stream mapping, subprocess mapping, & spaghetti diagrams
▪ Value/Waste analysis
▪ Use of data, measures, and statistical analysis
▪ Cause & Effect Analysis; determine root cause of problems
▪ Prioritization of wastes & solutions
▪ Preparing others for change
▪ Standardized work & training
▪ Effective installation of changes
▪ Extracting learning & making continual improvement
“Having the time to learn was very rewarding (facilitation style, how to work with different
groups, how to move the team along, flexible approach, & problem solving). A week later,
I’m already promoting & using new tools, like the Continual Improvement System (CIS).”
Continual Impact LLC www.continualimpact.com Let’s Talk 1-877-252-5804 8
You have the honor and privilege of helping teams in the organization create significant improvement. As an in-house expert in leading specific improvement methods, this training, coaching, application and certification of methods achieves targeted outcomes more efficiently and effectively. No more small incremental changes or long, drawn out, exploratory projects!
Benefits: For you, the team, and the organization
▪ Professional skill development; more knowledge, skills,
abilities, & confidence that that are valuable to you, your
team, and your organization and can be applied & over
▪ Increased effectiveness of solutions, ownership, team
engagement and pride
▪ Improvement efforts that create faster, easier, and larger
results
▪ Continual return on training and certification investment
Framework: Following Project Leader certification
Training: 16-80 hours of classroom training (varies by method)
www.continualimpact.com/services/training
Application: a) In-classroom exercises and begin applying the method to an actual
organization opportunity, b) In-organization application immediately after
training
Coaching: On site co-leading of initial application to achieve results and
learn, provided by Continual Impact
Certification: Following the successful completion of training,
implementation and method documentation and based on results, use of
method, and team survey. Each method has its own certification.
Certification involves a comprehensive
continual improvement body of knowledge
focused on learning and applying
methodologies, engaging people, managing
change, and creating immediate and long-
lasting benefits.
Who Should Participate: Anyone responsible for leading and
facilitating teams through complex problem resolution using continual improvement methods.
Knowledge and Skills Gained: ▪ Deep understanding and use of continual improvement, lean, and
six sigma concepts and methods with multiple templates to facilitate
the use of each method
▪ Ability to recommend the right method and lead problem-solving
diverse teams through more advanced and technical improvement
methods
▪ Help the team through change management and project barriers
Gain the ability to lead more teams in solving bigger problems
and creating more and better benefits (over and over)!
“Going right from
learning into applying
created immediate
benefits and helped me
further develop my
skills.”
“Having
structure
makes it so
much easier
(having
method not
madness).”
Improvement Methods: 1. Kaizen 2. 5S + Visual Controls 3. Mistake Proofing 4. Quick Change, Single Minute
Exchange of Die (SMED) 5. One-piece Flow, takt time, Kanban 6. Total Productive Maintenance (TPM) 7. Six Sigma 8. Value Engineering (VE) & Design for
Excellence (Df(x)) 9. Innovation
“My mind raced with ideas and improvements. In
fact, the other night I found myself dreaming of
wastes and woke up arguing the benefits of flow of
single items vs. batching!”
“We exceeded our goal through our
Kaizen!” Kaizen team member regarding
process cycle time reduction of 62% vs.
targeted goal of 33%
Continual Impact LLC www.continualimpact.com Let’s Talk 1-877-252-5804 9
As the in-house expert for all improvement activities, the organization is looking to you for leadership, teaching, establishing the infrastructure, also coaching and guidance. Yep, this is your role – helping your organization become high-performing! This training, application, coaching, and certification provides knowledge, skills, and ability to create a high-performing culture where everyone is engaged in creating improvement – every day, everywhere.
Framework: Following Continual Improvement Champion certification -
Training: 40 hours of classroom training in creating and executing annual improvement
plans and creating transformational change (class examples & application practice between
modules)
Application: Guiding the development and execution of the organization’s annual
improvement plan. This is followed by working with leadership team to a) monitor and
communicate progress, b) resolve barriers to change, c) provide guidance in method
application and personally lead select applications, d) ensure knowledge, skills, and abilities
grow in everyone, and e) plans are accomplished with benefits achieved or exceeded. Coaching: Co-leading initial plan followed by personal coaching and technical assistance
provided, by Continual Impact, routinely for a year.
Certification: Following training, creating & accomplishing 1st year’s plan. Certification involves a comprehensive continual
improvement body of knowledge focused on learning and applying methodologies, engaging people, managing change, and
creating immediate and long-lasting benefits.
Who Should Participate: Anyone responsible for leading the journey to a culture of improvement
Knowledge and Skills Gained: ▪ Deep understanding and use of culture, change, and continual improvement, lean, and six sigma concepts and methods
with >30 applicable templates to guide you.
▪ Data analysis to identify priority improvement opportunities in customer, organization, employee, and process data.
▪ Ability to coach, lead, and measure hoshin kanri planning methods and facilitate organization
leaders in annual plan creation and follow through to results
▪ Understanding and experience in establishing an improvement support structure of decision
making, resources, measurement and learning
▪ Ability to coach and mentor everyone – leaders, CI Champions, project leaders, individuals
Organization Benefits: All stakeholders benefiting, at
a rate greater than historical norms and beyond what is believed possible.
▪ Powered by the unlimited capacity of People
▪ Enabled by special Leaders
▪ Focused on the Mission with everyone aligned to the goals and engaged in achieving the goals
▪ Using improvement Methods to solve problems, a passion for action, implement, and continual learning
Personal Benefits: Professional development including
▪ Knowledge and experience in guiding a culture transformation to higher performance
▪ Identifying priority opportunities and align an organization to pursue them
▪ Command of methods to help people make real change.
CI Leaders make a meaningful impact on organizations and in people’s lives.
Module 1 Creating the Culture
Module 2 Creating focus and alignment
Module 3 Leading the annual
plans
Module 4 Managing the
transformation
▪ CI Leader role & skills
▪ Establish culture roadmap, current assessment, and change strategies
▪ Understand and establish the structure, roles, and setting for success
▪ Prepare current state data, analysis, and identify opportunities
▪ Create annual plans to achieve customer and organization outcomes; identify goals, targets, and projects
▪ Cascade and interlock plans to all team and individuals’ goals, and work activities
▪ Leading the plan throughout the year including organization structure, resources, metrics, decision making, and barrier resolution
▪ Leverage learning
▪ Grow and replicate the change to continue the transformation
▪ Build more knowledge, support, coaching/mentoring, and sharing
Continual Impact LLC www.continualimpact.com Let’s Talk 1-877-252-5804 10
You want your team to be best they can be, collectively and individually,
your boss expects high performance, and the environment is continually
changing. How do you make this happen? This Supervisor training,
application, coaching, and certification helps you lead, develop, support
your people, manage, and improve process performance!
Organization Benefits: Better organizational performance through work teams that
achieve goals faster, easier, and with better results; Continual return on your training and certification investment
Team Benefits: Increased capacity of individuals and the work team to achieve more; engagement, ownership, and pride;
work process performance that continually improves and beyond what is thought possible
Personal Benefits: Professional skill development; more knowledge, skills, abilities, & confidence that are valuable to
you, your team, and the organization
Framework:
Training: 60 hours of classroom training (tell, show, do, recycle framework; with practice)
A pre-training review is conducted to ensure the supervisor and supervisor’s leader understand content, establish
expectations for use and the role of the leader in mentoring. The training is structured in modules to minimize disruption to
production. With the availability of external coaching by Continual Impact, and the
mentoring of their leader, an improvement project is completed and shared with other
supervisors and organization leadership.
Application: Classroom and a personal improvement project
Coaching: Personal, routine coaching & help provided by Continual Impact during
training and application
Certification: Based on training, project results and documentation, and 4-way
evaluation (coach, leader, self, team)
Who Should Participate: Anyone who observes and directs the work of others
(mentors, work supervisors) in administration and operation environments; new
supervisors and existing ones eager to learn more
Knowledge and Skills Gained:
▪ Coaching and mentoring others to higher performance
▪ Ability to help and support use of data and measures for problem solving
▪ Ability to engage and involve everyone
▪ Increased understanding and use of continual improvement, lean, six sigma, change concepts, and problem-solving
methods with >25 applicable templates
Module 1: Preliminaries &
Foundations
Module 2: Managing Performance
Module 3: Developing Team Members
Module 4: Improving Processes
Module 5: Supervisor in
Action
▪ Build foundational skills, a model of team performance and role of supervisor
▪ “Working with Others” communication skills
▪ Team and Supervisor Role profile creation
▪ Setting goals and measuring performance
▪ Model for team performance and gap identification
▪ The elements of high performance
▪ Achieve results through people
▪ The importance and potential of people
▪ Motivating and building good relations
▪ Problem solving job performance issues
▪ Providing feedback and dealing with issues requiring management action
▪ Help others perform the job correctly and become productive as quickly as possible
▪ Build a work process and gathering practical process knowledge
▪ Create effective Standardized Work
▪ How to provide effective training using adult education principles
▪ Help the team produce greater quantities of quality services/ products in less time by improving the way jobs are performed
▪ Seeing wastes in processes
▪ Process for improvement
▪ Problem solving
▪ Managing actions and improvement projects
▪ Supervisors share applications of training modules, project and lessons learned
▪ Development plan is established to continue learning using practice and coaching
Continual Impact LLC www.continualimpact.com Let’s Talk 1-877-252-5804 11
An essential key to your organization’s success and the development
of your most important resource, your people, is through you as a
leader. This training, application, coaching, and certification
advances critical leadership knowledge, skills, and abilities to enable
others to high performance.
Organization Benefits:
▪ Faster progress to benefits for all customers and other stakeholders, an increased level of benefits, and an increased probability that the benefits will not only stick, they will grow
▪ Faster spread of the behaviors and core skills needed by members of high performing organizations
▪ Better problem solving and problem preventing, focus on the things that matter and innovating along the way
▪ Ultimately, an organization on track to better perform its mission, accelerate to its vision, achieve performance beyond what is thought possible, and do it on a sustainable basis
Team and Personal Benefits:
▪ Increased personal capacity of everyone you direct and yourself as a leader
▪ Increased engagement, ownership, and pride in what they can achieve
▪ Accomplish more as a team and between teams; Others attracted to the team
▪ More knowledge, skills, abilities, & confidence that can be applied over & over, regardless of your area of
responsibility, to make a bigger impact on organizations and people’s lives
▪ More time adding real value
Framework: Training: 12 hours of modular classroom training (tell, show, do, recycle
framework; with practice)
Application: Classroom and post-classroom
Coaching: Personal, routine coaching & help provided by Continual Impact
during training and application
Certification: Organization Leader Certification following training, application
and 3-way evaluation (coach, self, team) using behavioral scorecard
Who Should Participate: Managers, directors, officers, or executives (Anyone who is responsible for strategic
leadership of teams and the organization)
Knowledge and Skills Gained: ▪ How Leaders build and support the culture
▪ What is a high performing culture of improvement, why is it important and How to achieve results
▪ The importance of People and what they need for success; Core values, Knowledge/Skills/Abilities and the Setting
that enables performance
▪ Increased understanding and use of continual improvement, lean, and six sigma concepts and methods with >10
applicable templates and job aids
“Consistently be conscious of how my attitudes /
behaviors impact the culture.”
Continual Impact LLC www.continualimpact.com Let’s Talk 1-877-252-5804 12
Continual Impact www.continualimpact.com 1-877-252-5804
Chris Bujak
610-762-4635
Pam Vecellio
484-866-119
Module 1 Creating the Picture
Module 2 Creating the Setting
Module 3 Leadership Behaviors that
Enable the Culture
▪ What a culture of high
performance looks like,
benefits, critical success factors
and foundational elements;
current state assessment
▪ Exercise: being able to describe
it to others
▪ People: the critical element;
core values and skills needed
for success
▪ Skill training “Working with
Others” communication skills
▪ Providing the structure and resources
needed to create a high performing
and innovative organization
▪ Understanding the leadership
improvement cycle;
▪ Exercise: creating focus and solving
problems
▪ Behaviors to role model and coach in
others
▪ The function of the leadership team
▪ Exercises: What to look for in
projects/events; A gemba walk
▪ What is the Value-Added
time of leadership; Exercise
▪ Ensuring the key factors
that enable human
performance; Practice
▪ Getting started (or
accelerating your progress):
transformation roadmap
and managing change
▪ Exercise: Explaining the
role of leaders and “What’s
in it for me”