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Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprisesthrough
TeleTeleMarketingMarketing
Lead ManagementLead Management
OnlineOnlineMarketingMarketing
DataDataServicesServices
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
IT Products and Services
Advertising Services
Financial Services
Merchant Services
Education and Training
Healthcare
Commercial Cleaning
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
Over 6,000 companies served around the worldMajor Clients
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top Outsourcer Awards (Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Top 50 Teleservices Agencies Ranking(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services (The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
CREATE sales opportunitiesWith
TELEMARKETINGTELEMARKETING
Our Services
CAPTURE more leads onlineWith
ONLINE MARKETINGONLINE MARKETING
• Targeted Call Lists• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
CONTACT decision makersWith
DATA SERVICESDATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
8
Notice ofAward of ContractCalling can begin within 2 weeks.
1
Kick-Off MeetingWithin a Week of Award
2
Call Script DevelopmentDay after Kick-off
3
Product Training / Simulation CallsDay after Script Approval
4
Release of DatabaseWithin 3 Days of Kick-Off
5
Start of Calling CampaignWithin 7 Days of Database Approval
6Weekly Campaign ReportingPipelineCRM, Campaign Status
7End-of-Month Campaign Summary ReportingWithin 3 Days
Copyright © 2010 Callbox. All rights reserved.
Lead Qualification
Process
Identification of a Successful Call
Agent reviews Client's calendar prior to setting appointments. (for appointment setting only)
Lead QualificationQuality Analyst listens to
call recording.
Successful Calls that require additional information are tagged for follow-up. An agent corrects or gathers the additional information and the Lead is resubmitted for qualification.
START of Call Campaign
Send to Quality AnalystAgent tags success calls as
“For Lead Qualification" in the PipelineCRM.
Lead RegistrationSuccessful Call approved by
the QA appear in the PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-upPipelineCRM sends notification
email to the Client. Client follows email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Campaign Specialist Research and Data Analyst Primary Agent On-Call Back-up Agent Quality Analyst 8 hours a day, 5 days a week, 22 business days Minimum Daily Call Volume: 150 Calls (3,300 calls per month) Script Development Database of company records, based on your specifications for:
- location- target industries- company size
Access to PipelineCRM
WHAT YOU GET PER SEAT
Copyright © 2010 Callbox. All rights reserved.
Website Design and Search Engine Optimization Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
Data Services
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Targeted Call List Creation
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data WarehouseProfiled by Country – APAC Region
Over 1.5 Million Records
Copyright © 2010 Callbox. All rights reserved.
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact UsUSA +1 888.810.7464UK +44 203.002.5986Australia +61 2.9037.2248New Zealand +64 9.9143122Singapore +65 6248.5023Malaysia +60 3.4264.6400Hong Kong +852 3.6786708
[email protected]@callboxinc.com
www.CallboxInc.com