DANIEL FOSTER ALLEN 2130 P St NW Washington DC, 20037 443-223-1828 [email protected] www.linkedin.com/in/danallen15 OBJECTIVE Analyze Computer information systems to increase the efficiency and effectiveness of a business while both utilizing and expanding my knowledge gained at Salisbury University. EDUCATION Salisbury University, Salisbury, MD (2011-2015) Bachelor of Science: Interdisciplinary Studies program: Computer Information Systems CERTIFICATIONS • SAP Certified Consultant (January 15) – Certified Consultant in SAP ERP Integrated Business Processes. • TestOut PC Pro Certification (May 2015) – Acknowledgment of my ability to utilize and implement current leading computer information technology based on customer’s needs. SKILLS PROFILE • Programming Languages: Java, PHP, CSS, jQuery, HTML, Java Script • Desktop Software: Microsoft Office – focusing on Excel using VBA • Database Applications: Microsoft Access, SQL • Project Management • Mobile Enterprise App Development COURSE EXPERIENCE SAP ERP Systems • Integrated Business Processes via SAP’s ERP software Practical – Preformed business processes using SAP ERP software to enhance my understanding of the information flow and accounting implications of major business processes such as order-to-cash, procure-to-pay, manufacturing planning and execution. • SAP ERP Configuration Practical –Configured SAP ERP system including defining organizational elements, creating all master data and establishing rules to facilitate processes and maintain internal controls. • SAP Mobile Enterprise App Development – Utilize SAP’s Web IDE to deploy Fiori applications on the hybrid SAP Mobile Platform (SMP). • Database Design Practical – Planned multiple databases given certain requirements using Microsoft Access. Programmed and implemented the designs using SQL on university server. • Computer Design – Designed and created a computer using current leading industry technology and techniques to meet given course requirements. • Data Communication/networking Design – Designed and implemented a network suited to fit our customer’s needs effectively and efficiently WORK EXPERIENCE • End User Support and Customer Service, Best Buy Geek Squad, Help Desk Specialist (January 2016- Presently working) – Acquired user support experience through our customer service, solutions, and sales team. Primary responsibilities include extensive documentation of provided customer service tailored to effectively troubleshoot, diagnose, educate client and ultimately provide user support to meet client needs. • I.T Consultant, Baldwin Graphics (January 2016 – Presently working) – Effectively bridged the gap between business goals and I.T solutions by building a strong relationship with management to consult, communicate, design and optimize end user support. • Valet and hospitality service, Towne Park (2012 – 2016) – Understanding of the hospitability industry through management of fast pace customer service. In addition, exercised leadership in the management operations of assigned staff as senior guest service specialist.

DANIEL FOSTER ALLEN - Resume LinkedIn

Download PDF Report

Upload
dan-allen
View
41
Download
4

Embed Size (px)

Citation preview

DANIELFOSTERALLEN

2130PStNWWashingtonDC,20037443-223-1828�[email protected]�www.linkedin.com/in/danallen15

OBJECTIVE

AnalyzeComputerinformationsystemstoincreasetheefficiencyandeffectivenessofabusinesswhilebothutilizingandexpandingmyknowledgegainedatSalisburyUniversity.EDUCATION

SalisburyUniversity,Salisbury,MD (2011-2015)BachelorofScience:InterdisciplinaryStudiesprogram:ComputerInformationSystems

CERTIFICATIONS• SAPCertifiedConsultant(January15)

–CertifiedConsultantinSAPERPIntegratedBusinessProcesses.• TestOutPCProCertification(May2015)

–Acknowledgmentofmyabilitytoutilizeandimplementcurrentleadingcomputerinformationtechnologybasedoncustomer’sneeds.

SKILLSPROFILE• ProgrammingLanguages:Java,PHP,CSS,jQuery,

HTML,JavaScript• DesktopSoftware:MicrosoftOffice–focusingon

ExcelusingVBA

• DatabaseApplications:MicrosoftAccess,SQL• ProjectManagement• MobileEnterpriseAppDevelopment

COURSEEXPERIENCESAPERPSystems

• IntegratedBusinessProcessesviaSAP’sERPsoftwarePractical–PreformedbusinessprocessesusingSAPERPsoftwaretoenhancemyunderstandingoftheinformationflowandaccountingimplicationsofmajorbusinessprocessessuchasorder-to-cash,procure-to-pay,manufacturingplanningandexecution.

• SAPERPConfigurationPractical–ConfiguredSAPERPsystemincludingdefiningorganizationalelements,creatingallmasterdataandestablishingrulestofacilitateprocessesandmaintaininternalcontrols.

• SAPMobileEnterpriseAppDevelopment–UtilizeSAP’sWebIDEtodeployFioriapplicationsonthehybridSAPMobilePlatform(SMP).

• DatabaseDesignPractical–PlannedmultipledatabasesgivencertainrequirementsusingMicrosoftAccess.ProgrammedandimplementedthedesignsusingSQLonuniversityserver.

• ComputerDesign–Designedandcreatedacomputerusingcurrentleadingindustrytechnologyandtechniquestomeetgivencourserequirements.

• DataCommunication/networkingDesign–Designedandimplementedanetworksuitedtofitourcustomer’sneedseffectivelyandefficiently

WORKEXPERIENCE• EndUserSupportandCustomerService,BestBuyGeekSquad,HelpDeskSpecialist(January2016-

Presentlyworking)–Acquiredusersupportexperiencethroughourcustomerservice,solutions,andsalesteam.Primaryresponsibilitiesincludeextensivedocumentationofprovidedcustomerservicetailoredtoeffectivelytroubleshoot,diagnose,educateclientandultimatelyprovideusersupporttomeetclientneeds.

• I.TConsultant,BaldwinGraphics(January2016–Presentlyworking)–EffectivelybridgedthegapbetweenbusinessgoalsandI.Tsolutionsbybuildingastrongrelationshipwithmanagementtoconsult,communicate,designandoptimizeendusersupport.

• Valetandhospitalityservice,TownePark(2012–2016)–Understandingofthehospitabilityindustrythroughmanagementoffastpacecustomerservice.Inaddition,exercisedleadershipinthemanagementoperationsofassignedstaffasseniorguestservicespecialist.