Objective Self-motivated, resourceful, results oriented management professional seeks position where ten years’ experience and proven managerial skills in operations, inventory control, conflict resolution, staff supervision of up to 100 employees, and customer service will significantly contribute to company objectives.

Skills Employee training and policy development methods Proficient with MS Office Suite (Word, Excel, Power Point,

Outlook) Develop and enhance interviewing methods Adept at public speaking

ProfessionalExperience

Documentation Specialist – MGM Benefits GroupOctober 1, 2014 – PresentI am responsible for writing various print and broadcast materials to promote our benefit enrollment system, THEbenefitsHUB, and other products or services of MGM Benefits Group (MGM) as necessary. This includes system documentation, release notes, video scripts, social media outlets, and web pages, integrating the copy with images, music and other audio/visual components as needed. My current duties include, but are not limited to:

Creating/maintaining internal documentation - training manuals for employees of MGM, departmental processes, standard operating procedures

Creating/maintaining external documentation - marketing materials, external client training materials, implementation kits, enrollment instructions, web content

Creating system release notes - detailed explanation of system updates and new features are provided to MGM employees and system end users each time a new rollout is planned

Scripts - these include instructional videos within THEbenefitsHUB, login support calls, voice mail greetings, etc.

Internal and external memoranda

Project Analyst – MGM Benefits GroupJanuary 1, 2014 – October 1, 2014Whenever a new or existing feature was added or modified in our benefit enrollment system, as Project Analyst, I performed the following project management duties:

Maintenance of project assets and communications Kept the project or projects within compliance of its requirements Project scheduling/timetables and overall management of the

timeliness of the project Created, managed and disbursed reports related to the project Statements of Work (SOW) – When a project or projects required

formal documentation defining work activities, deliverables and/or timelines for the purposes of billing for the completion of said project, I provided this documentation to the appropriate party or parties

Other duties included:

Maintaining internal/external EDI data file documentation – all data

Dan Jackson2121 Glenville Dr, Richardson, TX 75082214-437-8362djackson@thebenefitshub.com

Dan Jackson

file documentation fell under the scope of this position. Creating file documentation in cases where none existed and updated

carrier provided documentation as necessary. Documentation was tailored to meet the needs of the intended user(s), ranging from very broad, simplified topics to very technical details

Standard Operating Procedures (SOPs) – documenting SOPs, primarily for the EDI team. There are many significant tasks/processes/procedures required to successfully implement a data file feed for a client; I ensured that these methods were clearly defined and collected in a common place as a resource for the intended audience.

Electronic Data Interchange (EDI) Supervisor – MGM Benefits GroupAugust 10, 2010 – January 1, 2014My primary functions as EDI Supervisor were ensuring accurate data imported to and exported from our benefits enrollment system, as well as knowing the formal and informal departmental goals, standards, policies and procedures. Some of my duties included:

Conducting interviews, hiring new staff, and providing employee orientation

Staff scheduling including work assignments, employee training, employee vacations, employee breaks, overtime, and back-up for absent employees

Establishing employee goals and help employees to achieve their goals

Troubleshooting technical, operational, or customer service problems and taking corrective action to resolve conflicts

Coordinating department activities and special projects to ensure that deadlines, productivity, and quality is maintained

Evaluating department processes and coordinating needed changes based on process analysis

EDI Export Specialist – MGM Benefits GroupJuly 13, 2009 – August 9, 2010As an Export Specialist, I was responsible for ensuring the accurate transmission of data to the appropriate recipients and acted as a primary contact for external business. Some of my duties included:

Outbound Communication arm of the EDI team communicating directly with insurance carriers and brokers regarding file delivery, formats, dates, etc. via email/phone/ftp in order to build a better partnering relationships with these entities

Writing effective SQL queries Discussing informational or business intelligence needs with internal

staff and/or external clients Setting up scheduled events for file delivery according to the needs

of the client Striving to maintain a 100% successful delivery rate on the Export

Scheduler

Assistant Contract Manager – The McConnell Group (Lackland AFB)September 1, 2007 – July 12, 2009

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Dan Jackson

As the assistant contract manager, I was responsible for: Hiring and training over 32 new employees each year for the

company’s largest contract worth $8 million Assisted the HR department with the benefits enrollment process Streamlined payroll and attendance reporting by combining them

into a MS Excel spreadsheet, saving the company 25 hours a month for these tasks

Implemented a program called the Employee Incentive Committee to further empower employees in the process of recognizing/rewarding good work

Tutored employees in the MS Office suite (specifically Excel) as well as basic computer skills (file management, typing, etc.)

Established operating procedures for day to day contractual responsibilities

Acted as company liaison to the USAF Quality Assurance Evaluators, addressing their concerns and needs on a weekly basis.

Supply and Logistics Manager – The McConnell Group (Lackland AFB)October 3, 2006 – September 1, 2007As the “S-n-L” manager, I performed the following duties:

Maintained daily inventory counts using MS Excel spreadsheets, tracking the usage of 50,000 lbs of food a month.

Coordinated dog food deliveries to multiple work sites Acted as company property custodian, tracking the use of company

supplies in Excel Performed pay roll recording duties for 0ver 100 company employees

across three contracts using several spreadsheets Updated the attendance recording process to electronic files instead

of performing the task by hand, saving the company 20 hours a month in time

Saved the company over $7500 a year by changing the requisition procedures and supply vendors.

Education Southern Nazarene UniversityMay 13th, 2006Bachelor of Science degree in Organizational Leadership and Development

Other Training Completed 51 college credit hours in basic computer programming including Visual Basic, Java, programming theory, networking, and data analysis methods.Annual HIPAA Awareness PracticesManaging Workplace Stress programDiscrimination and Harassment Prevention

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