CODES FOR OPEN ENDED QUESTIONS-SOCIAL FUND SURVEY QUOTA1QUOTA GROUP 1AWARD RECIPIENTS 2AWARD REFUSED 3NO APPLICATION 4LOW INCOME QUOTA2QUOTA GROUP 1COMMUNITY CARE GRANT 2BUDGETING LOAN 3BOTH GRANT,LOAN 4CRISES LOAN 5IS 26 WEEKS+ 6IS <26 WEEKS 7NO IS ? APPLIED QUOTA3QUOTA GROUP 1 UNEMPLOYED 2PENSIONER 3 OTHER 4 MIXED ALLOCALLOCATION 1 INITIAL ALLOCATION 2 RESERVE TYPE EXPECTED RESPONDENT TYPE 1 SF AWARD JULY 1990 2 SF REFUSED JULY 1990 3 ON IS NOT APPLIED JULY 1990 4 LOW INC,NO IS ? APPLIED Q20WHAT IF ANYTHING DO YOU KNOW ABOUT THE SOCIAL FUND 1 LOAN SYSTEM(NMS) 2 MONEY FROM DSS PAY BACK WEEKLY/MONTHLY/ GRADUALLY FROM

INCOME SUPPORT/GIRO/BENEFIT/ PENSION/FAMILY ALLOWANCE

3 MONEY DON'T PAY BACK 4 MONEY FROM DSS WHICH YOU BORROW AND PAY BACK WHEN YOU

CAN

5 DSS GIVE EITHER GRANTS OR LOANS 6 GIVES MONEY IF IN NEED/FINANCIAL DIFFICULTIES 7 ONLY FOR UNEMPLOYED OR PEOPLE ON IS/LONG TERM UNEMPLOYED 8 ONLY FOR DISABLED/SINGLE PARENTS 9 ONLY FOR THOSE BEEN IN PRISON/WHO ARE COMING BACK INTO

COMMUNITY 10 LUMP SUM FOR EMERGENCY PAYMENTS 11 MONEY FOR HOUSEHOLD ITEMS LIKE COOKERS

FRIDGES/BEDS/MATERNITY CLOTHES 12 PAY FOR FARES FOR VISITING RELATIVES IN HOSPITAL 13 HELP TO BUY THINGS (NMS) 14MONEY YOU GET FROM DSS IF YOU PROVE ITS NECESSARY 15 REPLACED OLD BENEFIT SYSTEM(NMS) 16ADEQUATE TO COVER NEEDS 17 PEOPLE NOT TOLD ENOUGH ABOUT IT 18 NOTHING JUST A NAME 19 PAY FOR HOLIDAYS 20 PAY DRIVING LESSONS 21 PAY FOR FUNERALS 22 PAYS MATERNITY GRANT 23 ONLY QUALIFY IF YOU HAVE A CHILD <5 66 OTHER Q21HOW DID YOU FIRST GET TO KNOW ABOUT THE SOCIAL FUND 1 DSS OFFICE 2 SOCIAL WORKER 3 CITIZENS ADVICE BUREAU 4 WELFARE RIGHTS 5 FRIENDS,AT WORK ETC 6 POSTER,LEAFLET,BEN BOOK 7 MEDIA 8 OTHER 9 COUNCIL Q23 IF A PERSON IS REFUSED A GRANT OR A LOAN IS THERE ANYTHING THEY

CAN DO TO HAVE THE CASE RECONSIDERED 1 APPEAL,TRIBUNAL,BOARD OF ENQUIRY 2 RE-APPLY FOR GRANT,LOAN 3 RE-APPLY BIGGER GRANT-LOAN 4 RE-APPLY SAME AMOUNT 5 ASK DSS TO RECONSIDER 6 APPEAL VIA SOCIAL WORKER 7 GO TO CITIZENS ADVICE BUREAU 8 GO TO WELFARE RIGHTS OFFICER 9 WRITE TO MP 10 WRITE SENIOR ADJUDICATION OFFICER DSS 11 ASK TO SEE SENIOR DSS OFFICER

3

12 APPLY TO A SPECIAL BOARD DSS 13 WRITE LETTER OF COMPLAINT TO DSS 14 TELL DSS NOT HAPPY WITH THE OUTCOME 15 MAKE APPOINTMENT WITH DSS 16 NOTHING YOU CAN DO 17 NOT WORTH DOING ANYTHING 18 APPEAL TO OMBUDSMAN 19 APPEAL AFTER SPECIFIED TIME 66 OTHER Q25 WHO CAN THEY ASK TO RECONSIDER THE DECISION 1 DIRECTOR SOCIAL SERVICES/SOCIAL SECURITY MANAGER 2 SOCIAL SECURITY ADJUDICATION OFFICER 3 CITIZENS ADVICE BUREAU 4 WELFARE RIGHTS OFFICER/ORGANISATION 5 INDEPENDENT TRIBUNAL/APPEAL/BOARD OF ENQUIRY 6 DSS HEAD OFFICE 7 LOCAL MP/MINISTER OF HEALTH/PRIME MINISTER 8 SUPERVISOR AT DSS OFFICE 9 HOME SECRETARY 10 SOCIAL WORKER 11 SOMEONE HIGHER UP (NMS) 12 SUE DSS IN CIVIL RIGHTS COURT 13 GO TO SOLICITOR 14 APPEAL VIA OMBUDSMAN 66 OTHER Q31 MONTH APPLIED TO SOCIAL FUND 1 JANUARY 2FEBRUARY 3 MARCH 4 APRIL 5 MAY 6 JUNE 7 JULY 8 AUGUST 9 SEPTEMBER 10 OCTOBER 11 NOVEMBER 12 DECEMBER 13 SPRING 14 SUMMER 15 AUTUMN 16 WINTER

4

Q36 TYPE OF ACCOMMODATION 1 SOMEONE ELSE'S HOME 2 COUNCIL RENTED 3 HOUSING ASS RENTED 4 FURNISHED PRIVATE RENT 5 UNFURNISHED PRIVATE RENTED 6 BEING BOUGHT,SHARED OWNERSHIP 7 OWNED OUTRIGHT 8 HOSTEL,BED+BREAK 9 OTHER 10 CARAVAN, REST HOME, REHABILITATION CENTRE, RENT FROM

CHARITY Q43 WHICH ONE OF THESE DOES YOUR HOUSEHOLD MAINLY USE TO DO THE COOKING 1 GAS COOKER + OVEN 2 ELECTRIC COOKER +OVEN 3 GAS, ELECTRIC HOB RING ONLY 4 MICROWAVE 5 SLOW COOKER, ELECTRIC PAN 6 PORTABLE STOVE 7 SOLID FUEL RANGE 8 OTHER 9 AGA 10 ALL MEALS COOKED FOR THEM 11 GAS HOB+ELECTRIC OVEN Q44 HOW DO YOU USUALLY WASH CLOTHES 1 LAUNDRY SERVICE 2 LAUNDERETTE 3 AUTO WASHING MACHINE 4 NON-AUTO WASHING MACHINE 5 HAND WASH 6 OTHER 7 FRIEND DOES IT 8 DO AT FRIENDS HOUSE 9 COMMUNAL LAUNDRY Q45 HOW DO YOU USUALLY DRY WASHING 1 AT LAUNDRY, LAUNDERETTE 2 TUMBLE DRIER 3 OUTDOOR WASHING LINE

5

4 INDOOR WASHING LINE, CLOTHES HORSE 5ON RADIATORS 6 OTHER 7 FRIEND DOES IT 8 DO AT FRIENDS HOUSE 9 COMMUNAL LAUNDRY Q50 ILLNESS/DISABILITY 1ARTHRITIS 2 CIRCULATION PROBLEMS 3 BREATHING, CHEST PROB 4 ENPHACEMEA 5 BAD HIPS 6 BRONCHITIS 7 ASTHMA 8 RHEUMATISM 9 SIGHT 10 PARALYSIS, LOST LIMB 11 HEARING 12 ANGINA 13 DIABETIC 14 NERVES 15 ULCER 16 ARTERIAL SCLEROSIS 17 EPILEPSY, FITS 18 BACK, SPINE PROB 19 HIGH BLOOD PRESSURE 20 HEART PROBLEMS 21 STROKE 22 HERNIA 23 SCHIZOPHRENIA 24 MENTAL ILLNESS(NMS) 25 CANCER 26 KIDNEY PROBLEMS 27 URINARY PROBLEMS 28 BLACKOUTS 29 PLEURISY 30 LUMBAGO 31 CROHNS DISEASE 32 TINNITUS 33 MIGRAINE 34 SINUS TROUBLE 35 THYROID PROBLEM 36 ECZEMA/PSORISIS/DERMATITIS/SKIN PROBLEM 37 FOOD ALLERGY 38 HAY FEVER

6

39 SCIATICA 40 CATARACTS 41 PARKINSON'S DISEASE 42 LOST FINGERS 44 HYPERTENSION 45 ALCOHOLISM 46 PAGETS,PADGETS DISEASE 47 DEPRESSION 48 SHINGLES 49 DOWNS SYNDROME 50 PARALYSED, CANT WALK 51 ANAEMIA 52 DRUG DEPENDENCY 53 LOST TOES 54 SPINA BIFIDA 55 FLUID ON ANKLES 56 SPASTIC, CEREBRAL PALSY 57 HEAD INJURY 58 PHLEBITIS 59 ALZHEIMER DISEASE,SENILE DEMENTIA 60 RHEUMATIC FEVER 61 DEFORMED FEET 62 OSTEOPOROSIS 63 AUTISM 64 HYPERACTIVE 65 PHYSICALLY HANDICAPPED 66 OTHER ITEM CODES USED FOR Q60 Q90 Q104 Q119 Q138 Q155 GENERAL 1 FOOD 2 GENERAL LIVING 3 COAL/WOOD FOR HEATING 4 TOILETRIES 5 NEW KITCHEN FLOOR 6 NON-ESSENTIAL FOOD 7 TRAIN/BUS FARES HEALTH 16 GLASSES 17 TEETH 18 FUNERAL COSTS 19 SPECIAL FURNITURE/ORTHOPAEDIC BEDS 20 MEDICAL EQUIPMENT

7

21 SPECIAL DIET FOOD 22 OPTICIAN /DENTIST CHARGES 23 FARES TO VISIT SICK RELATIVES,FRIENDS CLOTHING 26 GENERAL CLOTHING/SHOES/COATS 27 BABY CLOTHES/NAPPIES 28 SCHOOL UNIFORM 29 SPECIAL CLOTHES FOR ILLNESS, DISABILITY 30 MATERNITY CLOTHES 36 POLL TAX BILLS ETC 36 POLL TAX 37 GAS/ELECTRICITY 38 PHONE BILLS, RECONNECTION 39 WATER RATES 40 BANK LOAN/OVERDRAFT(INC.BUILDING SOC) 41 OTHER LOAN 42 HP PAYMENTS 43 FINES 44 MAINTENANCE EX-PARTNER, CHILDREN 45 CATALOGUE PAYMENTS 46NI STAMPS 47 CREDIT, STORE CARD REPAYMENTS 48 HEATING (N.M.S) 49PLUMBERS BILLS 50 BILLS UNSPECIFIED HOUSING 51 RENT ARREARS 52 RENT IN ADVANCE 53 RENT DEPOSIT 54 MORTGAGE REPAYMENTS 55 HOME INSURANCE 56 MOVING EXPENSES 57 (RE)-DECORATION EXPENSES 58 STRUCTURAL REPAIRS 59 RENT (NMS) HOUSEHOLD GOODS (GENERAL) 61 HEATER 62 CHAIRS/TABLES/WARDROBES/3-PIECE SUITE/FURNITURE (NMS)

8

63 CARPETS 64 CURTAINS /LINEN (NOT BEDDING) 65 BEDDING/SHEETS/BLANKETS/PILLOWS 67 COOKER 68 FRIDGE 69 WASHING MACHINE, TUMBLE DRIER 70 BED/COT/MATTRESS 71 VACUUM CLEANER 72 KETTLE 73 POTS/PANS/CUTLERY 74 REPAIRS TO HOUSEHOLD GOODS 75 TV 76 SHOWER/BATH 78 EVERYTHING/SETTING UP HOME FROM SCRATCH 79 TELEPHONE 80 THINGS FOR HOUSE (NMS) LEISURE 81 TV LICENCE 82 HOLIDAY 83 PRESENTS FAMILY /FRIENDS 84 CAR LICENCE/TAX/INSURANCE/FUEL/REPAIR 85 COSTS OF PETS 86 CIGARETTES, SMOKING 87 GOING OUT SCHOOL + CHILDREN 90 DINNER MONEY 91 BUS FARES 92 MILK MONEY 93 CHILD-MINDER 94 PRAM/PUSHCHAIR/BUGGY 95 OTHER BABY EQUIPMENT WORK RELATED 97 COLLEGE /UNIVERSITY STUDY COSTS 98 FARES FOR JOB INTERVIEW/WORK CLOTHING/ EQUIPMENT 66 OTHER Q63 UNEXPECTED OR UNUSUAL HAPPENING WHICH CAUSED DIFFICULTY

FINDING MONEY 1 UNEXPECTED/UNEXPECTEDLY HIGH BILL/EXPENSE 2 BECAME UNEMPLOYED/LOST JOB

9

3 SUDDEN PRESSURE TO PAY DEBT 4 MOVE TO NEW ACCOMMODATION 5 URGENT HOUSE /ACCOMMODATION REPAIRS 6 BREAKDOWN OF HOUSEHOLD EQUIPMENT (BED FRIDGE COOKER ETC) 7 FIRE/ACCIDENT/BURST BOILER 8 THEFT, LOSS 9 SUDDEN ILLNESS 10 DEATH, BEREAVEMENT 11 NEW BABY 12 CHILD STARTING SCHOOL 13 OUTGROWN/OUTWORN CLOTHING 14 MARRIAGE/ RELATIONSHIP BREAKDOWN 15 WAITING FOR SOCIAL SECURITY GRANT/OTHER FORM OF PAYMENT

DUE 16MOVE OUT OF CARE/HOSPITAL/PRISON ETC INTO COMMUNITY 17 VETS BILL 66 OTHER Q64 AMOUNT OF MONEY CONVERTED TO AMOUNT PER WEEK Q65 EXTRA CODES FOR WHERE TRIED TO FIND MONEY FORM Q65M12 OTHER Q65M13 DID NOT TRY ANYTHING Q65M14 BOUGHT FROM CATALOGUE Q65M15 SELL SOMETHING I OWNED Q65M16 LOOK FOR JOB Q65M17 IN TOUGH GAS,ELECTRIC BOARD Q65M18 TAKE FORM SAVINGS Q65M66 NS Q66 CODES FOR SOURCE TRIED FIRST 1 SCRAPED FROM WEEKLY MONEY 2 POSTPONED OTHER PAYMENT 3 PAID WORK 4 OVERDRAFT FROM BANK 5 BORROW FROM BANK 6 BORROW LOAN COMPANY

10

7 BORROW FRIENDS 8 BORROW EMPLOYER 9 ASK SOCIAL SERVICE 10 ASK CHARITY 11 ASK LOCAL DSS OFFICE 12 OTHER 13 NO PREFERENCE 14 BOUGHT FROM CATALOGUE 15 SELL SOMETHING 16 LOOK FOR JOB 17 GIVEN BY FRIEND 18 IN TOUGH GAS, ELECTRIC BOARD 19 BUY SECOND HAND 20 TAKE FORM SAVINGS Q67 CODES FOR PREFERRED TO GET MONEY FROM 1 SCRAPED FROM WEEKLY MONEY 2 POSTPONED OTHER PAYMENT 3 PAID WORK 4 OVERDRAFT FROM BANK 5 BORROW FROM BANK 6 BORROW LOAN COMPANY 7 BORROW FRIENDS 8 BORROW EMPLOYER 9 ASK SOCIAL SERVICE 10 ASK CHARITY 11 ASK LOCAL DSS OFFICE 12 OTHER 13 NO PREFERENCE 14 HIGHER PENSION/DECENT PENSION 15 HIGHER RATE OF BENEFIT 16 EXTEND PAYMENTS OVER LONGER TIME 17 PREFER TO PROVIDE MONEY MYSELF Q68B WHY DID NOT ASK LOCAL SOCIAL SECURITY OFFICE FOR HELP WITH THE MONEY NEEDED 1NOT EXPECT ANYTHING BECAUSE PREVIOUSLY BEEN REFUSED (OR NOT

GIVEN ENOUGH) 2 NOT EXPECT ANYTHING BECAUSE HAD BEEN GIVEN HELP ALREADY 3 NOT EXPECT ANYTHING BECAUSE OF SOCIAL SECURITY OR OTHER

INCOME RECEIVED BY HOUSEHOLD 4 NOT EXPECT ANYTHING 'THEY' (DSS) DO NOT REALLY WANT TO HELP 5 NOT EXPECT ANYTHING BECAUSE KNEW OTHERS WHO WERE

REFUSED

11

6 NOT EXPECT TO GET ANYTHING, NO REASON GIVEN 7 COULD NOT AFFORD TO TRAVEL TO LOCAL DSS OFFICE 8 COULD NOT AFFORD TO PAY MONEY BACK 9 DID NOT KNOW YOU COULD ASK FOR HELP OF THIS KIND 10 DID NOT KNOW HOW TO APPLY FOR HELP/FILL IN FORMS 11 WANTED TO BE INDEPENDENT 12 MANAGED TO GET MONEY/HELP ELSEWHERE 13 DID NOT THINK OF IT 14 TOLD HELP NOT AVAILABLE 15TOLD INELIGIBLE AS NOT GETTING ATTENDANCE ALLOWANCE 16 JUST HAD LETTER FROM DSS 17 FOUND IT DEGRADING 18COULD NOT GET TO DSS OFFICE/AM DISABLED SO COULDN'T GET

THERE ON MY OWN 19 COULDN'T BE BOTHERED 20 FORMS TOO COMPLICATED 21 DIDN'T HAVE TIME 66 OTHER Q70B MAIN REASONS FOR NOT APPLYING TO SOCIAL FUND SAME CODES AS Q68B Q71EXTRA CODES FOR PEOPLE WHO ENCOURAGED YOU TO APPLY TO SOCIAL

FUND Q71M11NO-ONE Q71M14ADVERT ON HOARDING Q71M15GAS BOARD Q71M16OTHER Q71M66NS Q72 EXTRA CODES FOR PEOPLE WHO DISCOURAGED YOU APPLYING TO SOCIAL FUND Q72M11OTHER Q72M12NO-ONE Q72M66NS Q75 DID NOT GET MONEY FOR NEED,WHY IT IS NO LONGER A PROBLEM

12

1 RELATIVE FRIEND PAID,WILL PAY 2 TOOK IT OUT OF SAVINGS 3 SAVED PUTTING MONEY ASIDE EACH WEEK 4 STARTED NEW JOB 66 OTHER Q76 MAIN WAY GOT OR PAID FOR NEED 1 SCRAPED FOR WEEKLY MONEY 2 POSTPONED PAYING FOR SOMETHING 3 EARNED MONEY 4 OVERDRAFT BANK 5 GIVEN MONEY, ITEM BY FRIENDS 6 RECEIVED MONEY, ITEM FROM SOCIAL SERVICES 7 RECEIVED MONEY, ITEM FORM CHARITY 8 SOCIAL FUND GRANT 9 BORROW FORM BANK 10 BORROW FORM MONEYLENDER 11 BORROW FRIEND 12 BORROW FROM EMPLOYER 13 SOCIAL FUND LOAN 14 BOUGHT MAIL ORDER CAT 15 BOUGHT ITEM WITH CREDIT CARD 16 HP 17 OTHER 18 SOLD ITEMS I OWNED 19 MADE AN ARRANGEMENT WITH GAS/ELECTRIC BOARD 20 FROM SAVINGS Q81 HOW DID YOU MANAGE TO FIND THE MONEY TO REPAY THE LOAN 1 JUGGLE MONEY 2 DO WITHOUT PARTICULAR THING 3 BORROW FROM SOMEONE ELSE 4 OTHER 5 INSURANCE POLICY 6GOT A JOB Q82 WHAT WAS IT YOU WENT WITHOUT 1 FOOD/EAT LESS 2 CLOTHES/SHOES 3 PRESENTS/XMAS PRESENTS 4 HEATING/FUEL 5 SHOPPING 6 GOING OUT

13

7 CIGARETTES SMOKING 8 TOILETRIES 66 OTHER Q84 HOW GETTING THE NEED IMPROVED THINGS FOR YOUR HOUSEHOLD 1NONE, EXCEPT OBVIOUS 2 LESS WORRY/LESS PRESSURE/WEIGHT OFF SHOULDERS/

RELIEF/PEACE OF MIND 3LESS WORRY ABOUT RENT/DEBT COLLECTORS ETC COMING TO THE

HOUSE 4 LESS WORRY ABOUT DISCONNECTION OF GAS/

ELECTRICITY/WATER/PHONE 5 IMPROVED SAFETY AT HOME 6HOME CLEANER/PLEASANTER TO LIVE IN (IE LOOKS NICER) 7 HOME WARMER/MORE COMFORTABLE TO LIVE IN (IE FEELS NICER) 8 LESS STRESS/FRICTION/TENSION IN FAMILY 9 BETTER HEALTH BECAUSE LESS WORRY 10BETTER HEALTH BECAUSE LIFE IS PHYSICALLY EASIER/ ENOUGH TO

BUY FOOD/CAN COOK FOOD NOW 11MORE SLEEP AT NIGHT BECAUSE CHILDREN HAPPIER/ BETTER OFF 12 FEEL BETTER AS CHILDREN ARE HAPPIER/BETTER OFF 13 FEEL MORE RESPECTABLE/SMARTER 14 FELL LESS DEPENDENT ON FAMILY/FRIENDS 15 CAN MOVE TO NEW HOME 16 EMBARRASSMENT /SHAME AT HAVING TO ASK FOR HELP 17 ANGER/FRUSTRATION AT HAVING TO ASK FOR HELP 18 LONG TIME SPENT WAITING TO GET HELP 19HAD TO BUY SECOND HAND NOT ENOUGH MONEY FOR NEW ITEM 20 NOT ENOUGH MONEY FOR ITEM /SERVICE SO HAD TO ADD TO IT,

MEANS GOING SHORT ON OTHER THINGS 21 REPAYING MONEY SO WORRYING/STRUGGLING BECAUSE NOT

ENOUGH TO LIVE ON 22NOT REPAYING BUT STILL WORRYING/STRUGGLING BECAUSE NOT

ENOUGH TO LIVE ON 23REPAYING MONEY FOR ITEM/SERVICE MEANS GOING SHORT ON OTHER

THINGS 24 BAD HEALTH CAUSED BY WORRY ABOUT REPAYMENTS 25HOUSEHOLD/FAMILY FRICTION/STRESS CAUSED BY WORRY OF

REPAYMENTS 26BAD FEELING ABOUT HAVING TO BORROW MONEY 27 MORE DEBT CAUSED BY LOAD REPAYMENTS 28 INSUFFICIENT MONEY/WASN'T GIVEN ENOUGH MONEY 29 REPAYING MONEY MEANT I HAD TO CUT BACK ON FOOD 30 MADE NO DIFFERENCE AT ALL 66 OTHER 67 OTHER IMPROVEMENTS

14

Q85 PROBLEMS/DISADVANTAGES TO GETTING THE NEED SAME AS Q84 Q86 MAIN PROBLEMS CAUSED BY NOT HAVING NEED/MONEY 1 WORRY/DEPRESSION/UPSET IN GENERAL 2 ANGER/AGITATION/BITTERNESS 3 FAMILY/HOUSEHOLD FRICTION/ STRESS QUARRELS 4 WORRY ABOUT COURT PROCEEDINGS 5 WORRY ABOUT EVICTION 6 WORRY ABOUT CHILDREN SUFFERING GOING WITHOUT CLOTHES/PRESENTS 7 CANT EAT WELL/PROPERLY 8 HEALTH PROBLEMS (FOOT PROBLEMS, COLD, NERVOUS DEPRESSION,

CHEST INFECTIONS, HEART CONDITIONS ETC) 9 LACK OF PRIVACY/SHARED BEDS 10 DIFFICULT TO DO WASHING /KEEP HOUSE CLEAN 11 HOME DEGRADING/ SHABBY/UNPLEASANT 12 HOME COLD /UNCOMFORTABLE 13 CANT MOVE TO SUITABLE ACCOMMODATION 14 CLOTHING DEGRADING/SHABBY/INADEQUATE 15 CANT GO OUT IN WINTER 16 CANT READ PROPERLY 17 CANT WORK NO MONEY INTERVIEWS/ CHILD MINDING 18 DEPRESSED BECAUSE NO PROSPECT OF IMPROVEMENT 19 WORRY ABOUT PAYING OFF OTHER DEBTS 20 WORRY ABOUT PAYING BILLS 21 NOWHERE TO HANG/KEEP CLOTHES 22 NOT ENOUGH MONEY FOR DECENT LIVING STANDARD 23 WORRY ABOUT PAYING LAUNDERETTE FEES 66 OTHER Q88 WHY HAVE YOU STOPPED TRYING TO FIND THE MONEY 1CANT AFFORD IT/CAN'T AFFORD IT ON BENEFIT/ PENSION/NO SPARE

MONEY 2 CAN'T BORROW MONEY OFF ANYONE 3 DSS WONT HELP ME/WITHOUT SOCIAL SECURITY HELP CAN'T GET

MONEY 4 WAIT UNTIL AFTER XMAS 5 WAIT UNTIL I'VE BEEN TO C.A.B 6 LOOKING FOR A JOB 66 OTHER Q89 EXTRA CODES FOR WAYS STILL TRYING TO FIND THE MONEY

15

Q89M12OTHER Q89M13ASK COUNCIL/QUERY BILL/GETTING ITEM FROM CATALOGUE Q89M66 NS Q89M77DK Q89M88DK Q90 SAME AS Q60 Q94WHAT OTHER DETAILS DID THE RECEPTIONIST ASK YOU FOR 1 WHY NO FIXED ADDRESS 2 HOW LONG CURRENT ADDRESS 3 WHETHER I OWED MONEY 4 WHAT KIND OF LOAN I WANTED 5DETAILS PREVIOUS ADDRESS 6WHETHER I NEEDED HELP TO BUY CLOTHES/ SHOES/ OVERCOAT 7 ANY DEPENDENTS 8 DETAILS GAS BILLS ETC 66 OTHER Q104 SAME AS Q60 Q113 EXTRA CODES FOR WHO HELP FILL IN THE FORM Q113M8DSS STAFF Q116 EXTRA CODES FOR WHY ONLY APPLIED FOR A COMMUNITY CARE

GRANT Q116M7DIDN'T KNOW ABOUT BUDGET LOAN Q117 EXTRA CODES FOR WHY ONLY APPLIED FOR A BUDGETING LOAN Q117M9TOLD NOT ELIGIBLE Q117M88DK Q119SAME AS Q60 Q124 WHY LOAN WAS NOT ACCEPTED 1REPAYMENTS TOO EXPENSIVE/COULDN'T AFFORD TO REPAY IT OUT OF

PENSION/BENEFIT 66 OTHER

16

Q126 EXTRA CODES FOR HOW THE MONEY WAS PAID Q126M6DSS PAID SHOP/WORKSHOP DIRECT Q126M7CHEQUE MADE OUT TO RESPONDENT Q128SAME AS Q60 Q128NONE SPENT MONEY ON NOTHING ELSE 1 SPENT ON NOTHING ELSE 2 TOOK IT BACK Q129 HOW DID GETTING THE MONEY FROM SOCIAL FUND IMPROVE THINGS FOR

YOU SAME AS Q84 Q130 PROBLEM OR DISADVANTAGES TO GETTING THE MONEY SAME AS Q84 Q138 SAME CODES AS Q60 Q141 WHY WAS SOCIAL FUND APPLICATION REFUSED 1DK, NO REASON GIVEN 2 DID NOT QUALIFY/WAS NOT ENTITLED/ INELIGIBLE 3 DSS SAID DID NOT GIVE MONEY FOR THIS KIND OF REQUEST EG BILLS

FARES) 4 DSS SAID REQUEST WAS NOT FOR A NECESSITY 5 ALREADY HAD SF LOAN 6 DSS SAID I MUST VISIT OFFICE IN PERSON FIRST 7 DSS SAID I COULD NOT AFFORD REPAY LOAN 8 I DECIDED COULD NOT REPAY LOAN (GRANT REFUSED, LOAN OFFERED) 9 DSS SAID MONEY WAS ONLY FOR THOSE LEAVE CARE/

PRISON/HOSPITAL 10 LIVING WITH PARENTS 11 LIVING ALONE /HAVE NO DEPENDENTS 12 RECEIVING FAMILY CREDIT 13 NOT RECEIVING INCOME SUPPORT 14 SAVINGS TOO GREAT 15 ALREADY HAD GRANT 16 DSS SAID ONLY FOR VERY OLD/DISABLED PEOPLE 66 OTHER

17

Q143 WHY DID YOU NOT ASK LOCAL OFFICE TO LOOK AGAIN AT YOUR APPLICATION

1 CANT REMEMBER 2 TOO FAR TO TRAVEL/DIFFICULT TO GET TO LOCAL OFFICE 3 TOO MUCH TROUBLE FORM FILLING /WRITING/EFFORT 4 ADVISED QUICKER TO APPLY AGAIN 5 COULD NOT WAIT LONG ENOUGH TO GET MONEY/TAKES TOO LONG TO GET

MONEY 6 NO POINT REFUSAL WAS FIRM/DID NOT THINK IT WOULD DO ANY

GOOD/WASTE OF TIME 7 ADVISED BY DSS NOT TO ASK FOR REVIEW 8DEGRADING EXPERIENCE/DEPLORABLE STAFF ATTITUDES / LIKE

BEGGING 9 AFRAID GIVEN LESS 10 CAB/SOCIAL WORKER/WELFARE RIGHTS OFFICER PERSUADED DSS TO

GIVE LOAN 11BORROWED MONEY FROM FRIENDS/RELATIVES/ NEIGHBOURS 66 OTHER Q144 OVERALL FEELINGS ABOUT SOCIAL FUND APPLICATION PROCESS 1GOOD/HELPFUL/REASONABLE/FAIR/EASY/STAIGHT FORWARD 2TERRIBLE/DEGRADING/HUMILIATING/DEPRESSING/UNFAIR/RIDICULOUS 3 NEUTRAL FEELINGS/NO PROBLEMS 4 NOT SURE/DON'T KNOW 5 INVASION OF PRIVACY 6 NO HOME VISIT/INTERVIEW 7 WASTE OF TIME 8 DIFFICULT TO UNDERSTAND 9 TAKES TOO LONG 10 DSS STAFF HELPFUL 11 DSS STAFF UNHELPFUL 12 FORMS DIFFICULT/CONFUSING/REPETITIOUS/LONG 13 FORMS SIMPLE/EASY TO FILL IN 14 DSS SHOULD LOOK MORE CLOSELY AT APPLICATIONS TO CHECK THEY

ARE GENUINE 15 DON'T THINK IT WORKS WELL 16DSS ARE UNDERSTANDING IF THERE IS AN ILLNESS IN FAMILY 17 REPAYMENTS TOO HIGH 18PREFER GRANT WHICH YOU DON'T HAVE TO REPAY 66 OTHER 67 OTHER OVERALL FEELINGS Q147 1 RELATIVE/FRIEND PAID OR WILL PAY

18

66 OTHER Q149 EXTRA CODES MAIN WAY APART FORM SOCIAL FUND GOT THE NEED 16 SOLD ITEMS I OWNED 18 DIDN'T BUY EVERYTHING I NEEDED 19 PUT MONEY IN BANK AND HOPE TO SCRAPE TOGETHER THE REST

EVENTUALLY Q155 SAME CODES AS Q60 Q157 PROBLEMS CAUSED BY NOT HAVING SOCIAL FUND NEED SAME CODES AS Q86 Q159 REASONS NO LONGER TRYING TO FIND THE MONEY 1CANT AFFORD IT/CAN'T AFFORD IT ON BENEFIT/ PENSION/GOT NO

SPARE MONEY 2 CANT BORROW FROM ANYONE 3 DSS WONT HELP ME/WITHOUT SOCIAL SECURITY HELP CAN'T GET

MONEY 4 WAIT TILL AFTER XMAS 66 OTHER Q162 AMOUNT OF MONEY CONVERTED TO AMOUNT PER WEEK Q164 AMOUNT OF MONEY CONVERTED TO AMOUNT PER WEEK Q167 AMOUNT OF MONEY CONVERTED TO AMOUNT PER WEEK Q170 AMOUNT OF MONEY CONVERTED TO AMOUNT PER WEEK Q173 AMOUNT OF MONEY CONVERTED TO AMOUNT PER WEEK Q176 ANYTHING ELSE CURRENTLY PAYING MONEY FOR 1 RENT ARREARS 2 BUDGETING LOAN/SOCIAL FUND LOAN/CRISIS LOAN 3 DOG FOOD 4 CIGARETTES 5 MEDICINE/TABLETS 6 FUNERAL EXPENSES 7 SOMEONE TO LOOK AFTER AGING OR ILL H'HOLD MEMBER WHEN GO

OUT/DOMESTIC HELP 8 SPECTACLES/CONTACT LENSES 9 FALSE TEETH

19

10 BOOKS FOR UNIVERSITY 11 STUDY COURSE 12 HAIRDRESSER 13 NEWSPAPERS 14 ARREARS FOR PHONE BILL 15 GROUND RENT 16 STRUCTURE INSURANCE 17 NAT INSURANCE STAMP 66 OTHER Q176 AMOUNT OF MONEY CONVERTED TO AMOUNT PER WEEK Q183 BENEFITS RECEIVED 1 INCOME SUPPORT 2 CHILD BENEFIT/FAMILY ALLOWANCE 3 ONE PARENT BENEFIT 4 MATERNITY BENEFIT/ALLOWANCE 5 FAMILY CREDIT 6 GOVT. TRAINING ALLOWANCE 7 ENTERPRISE ALLOWANCE 8 UNEMPLOYMENT BENEFIT 9 SICKNESS BENEFIT 10 INVALIDITY BENEFIT 11 SEVERE DISABLEMENT ALLOWANCE 12 DISABILITY ALLOWANCE 13 MOBILITY ALLOWANCE 14 ATTENDANCE ALLOWANCE 15 INVALID CARE ALLOWANCE 16 STATE RETIREMENT PENSION 17 WIDOWS BENEFIT 18 INDUSTRIAL DEATH BENEFIT 19 INDUSTRIAL INJURY BENEFIT Q185 AMOUNT OF MONEY CONVERTED TO AMOUNT PER WEEK Q188 EXTRA CODE FOR INCOME SUPPORT PREMIUMS Q188M14HOUSING COSTS Q188M15INVALIDITY Q188M16HEATING Q188M17SPECIAL DIET Q188M18MILK TOKENS

20

Q188M66NS Q189 EXTRA CODES FOR DEDUCTIONS FORM INCOME SUPPORT Q189M10POLL TAX Q189M11FINE REPAYMENT Q189M12MORTGAGE/MORTGAGE ARREARS Q189M13PHONE/PHONE BILLS Q189M14OVERPAYMENT Q189M15HEATING Q189M16PREVIOUS INCOME SUPPORT/SUPPLEMENTARY BENEFIT/OTHER

BENEFIT ARREARS Q189M66NS Q190 AMOUNT OF MONEY CONVERTED TO AMOUNT PER WEEK Q191 AMOUNT OF MONEY CONVERTED TO AMOUNT PER WEEK Q193 AMOUNT OF MONEY CONVERTED TO AMOUNT PER WEEK Q196 AMOUNT OF MONEY CONVERTED TO AMOUNT PER WEEK Q203B IDEAS ABOUT SOCIAL SECURITY LOANS 1 GET EMERGENCY NEEDS 2 GET NEEDS COULDN'T AFFORD' 3 HELP MANAGE MONEY BETTER 4BETTER THAN BORROW ELSEWHERE BECAUSE NO INTEREST 5 REPAY EASY BECAUSE TAKEN FORM BENEFIT 6IT IS WRONG FOR PEOPLE TO GET SOMETHING FOR NOTHING 7 STOPS PEOPLE ABUSING THE SYSTEM 8 GOOD PAY BACK LITTLE EACH WEEK 9PAY BACK WHEN CAN AFFORD IT/PEOPLE SHOULD NOT BE CRIPPLED

TRYING TO PAY BACK MONEY 10 ONLY WAY UNEMPLOYED CAN BORROW MONEY 11 WHEN SOCIAL FUND GET THEIR MONEY BACK CAN LEND MONEY TO

OTHERS 50 PEOPLE ON LOW INCOMES CANNOT AFFORD TO REPAY 51DOWNWARD SPIRAL OF MONEY PROBLEMS/MORE FINANCIAL

21

DIFFICULTIES WITH REPAYMENT PROBLEMS 52 BETTER TO ENCOURAGE SAVING THAN BORROWING 53LOANS WRONG SHOULD BE GRANT FOR REAL NECESSITIES 54 SHOULD NOT GET SOCIAL SECURITY AT ALL 55 GET INTO DEBT PAYING LOANS 56 SYSTEM ABUSED 56 SOME PEOPLE ABUSE THE SYSTEM 57BASIC BENEFIT TOO LOW/PEOPLE SHOULD BE GIVEN ENOUGH TO LIVE

ON IN THE FIRST PLACE 58 OLD SYSTEM BETTER 59 GIVEN ITEM RATHER THAN MONEY 66 OTHER Q204 FURTHER INFORMATION ON CIRCUMSTANCES OR VIEWS ON SOCIAL

SECURITY 1 DON'T HAVE ENOUGH TO LIVE ON FROM DSS 2 WEEKLY MONEY NOT ENOUGH 3 ALWAYS WORRIED ABOUT MONEY 4 CANT SLEEP THROUGH MONEY WORRY 5 WORRY HOW TO MANAGE (NMS) 6 CANT AFFORD HOLIDAY 7 CANT AFFORD BUY FAMILY /CHILDREN THINGS 8 CANT GO OUT IN EVENING/GO TO THE PUP/FOR A MEAL 9 CANT PAY BILLS/OTHER DEBTS/POLL TAX 10 DEGRADING APPLYING TO SOCIAL FUND 11 CANT VISIT FRIENDS/RELATIVES 12 CANT REPLACE HOUSEHOLD GOODS 13 DIFFICULT IN WINTER (NMS) 14 WORRY ABOUT PAY BILLS/DEBTS/POLL TAX 15 FEEL SECOND CLASS CITIZEN 16 HARD PAY HEATING IN WINTER 21 DSS COULD BE FRIENDLIER 22 LOANS SYSTEM NOT WORKING 23 BENEFIT SYSTEM SHOULD BE REFORMED 24 MAKE DSS FORMS SIMPLER/LESS COMPLICATED 25 NEED ADVICE SERVICE FOR BUDGETING 26 MORE HELP FROM DSS WHEN APPLYING/DON'T EXPLAIN THINGS

PROPERLY 27 GRANTS NOT LOANS/DSS SHOULD GIVE ONE-OFF LUMP-SUM

PAYMENTS 28DIFFICULT FOR PEOPLE ON INCOME SUPPORT/BENEFIT TO PAY BACK

LOAN

29WHEN APPLIED MAKE FEEL SECOND CLASS CITIZEN/ FELT WAS ASKING

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FOR SOMETHING I DIDN'T HAVE THE RIGHT TO 30 WAIT TOO LONG AT DSS OFFICE 31 DSS OFFICES TOO COLD/HOSTILE/UNWELCOMING 32 INEFFICIENT SLOW DSS 33INVALID CARE ALOW INADEQUATE 34SHOULD GIVE OUT MORE MONEY 35DSS NOT GIVE MONEY WHERE NEEDED/SCROUNGERS PARADISE 36INADEQUATE HEATING ALLOWANCE 37 SF SAFETY NET FOR UNEMPLOYED 38 SOCIAL FUND IS FAIR/GOOD THING 39 DSS RUDE UNHELPFUL TO CLAIMANTS 40 NOT ENOUGH INFO ON ENTITLEMENTS FROM DSS 41SOCIAL FUND ABUSED 42 DEAF SHOULD GET DISABILITY ALLOWANCE 43 BENEFIT FOR THOSE WITH SPECIAL DIETARY NEEDS 44CHILDREN'S CLOTHES/SCHOOL UNIFORM ALLOWANCE NEEDED 45 GIVEN UP TRYING FOR MONEY FROM DSS 46 ELDERLY LIVING WITH FAMILY SHOULD GET ALLOWANCE 47 DSS SHOULD BE MORE CONFIDENTIAL/PRIVATE/ SENSITIVE 48 DSS WONDERFUL/HELPFUL 49 DSS SERVICE VARIES FROM OFFICE TO OFFICE 50WORK EXCHANGE SYSTEM USE SKILLS WHEN UNEMPLOYED 51 EMPLOYMENT TRAINING UNFAIR/SLAVE LABOUR 52 NEED SIMPLER SYSTEM/MORE STRAIGHTFORWARD 53 DSS QUESTIONS LEAD TO CONFUSION/DOUBLE -EDGED 54 WHOLE SYSTEM WASTE OF TIME 55 MONEY SHOULD BE WEEKLY NOT FORTNIGHTLY 56DSS VISIT HOME EVERY COUPLE OF MONTHS TO SEE HOW YOU ARE

GETTING ON 57IF YOU GET MONEY FROM DSS FEEL UNDER PRESSURE/ SURVEILLANCE 58 DSS SHOULD LOOK AT PEOPLE CIRCUMSTANCES MORE AS SOME

PEOPLE ARE WORSE OFF THAN OTHERS 59DSS NEED TO BE STRICT/CAN'T HAND OUT MONEY TO ANYONE 60 DSS LINK MONEY TO INFLATION/SHOULD KEEP UP WITH COST OF

LIVING 61 LONE PARENTS SHOULD GET MORE 62 INCREASE CHILD BENEFIT 63 DSS STAFF GET LOT OF ABUSE/FEEL SORRY FOR THEM 64 DSS SHOULD BE MORE SYMPATHETIC/UNDERSTANDING TOWARDS

CLAIMANTS 65SAD WHEN LOANS STARTED 66 OTHER 67 NOTHING TO SAY 68 NEED TO BE AGGRESSIVE TO DSS TO GET ANYTHING FROM THEM Q206WHY IT IS ADVISABLE NOT TO RETURN

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1MOVING HOUSE 2 RESPONDENT CONFUSED 3 RESPONDENT ELDERLY 4 RESPONDENT DEAF 5INTERVIEW TOO MUCH FOR RESPONDENT 6 RESPONDENT BED-RIDDEN 7 RESPONDENT DIDN'T UNDERSTAND QUESTIONS 8 RESPONDENT NOT WANT ANOTHER INTERVIEW 9 CHILDREN NOISY NOT CONTROLLED 10 RESPONDENT IN HOSPITAL,HOME 11 RESPONDENT NOT VERY BRIGHT 12 UNPLEASANT HOUSE (NMS) 13 RESPONDENT,PARTNER VERY AGGRESSIVE 66 OTHER MISSING VALUES The following values have been used: -6 NOT STATED -7 REFUSED -8 DON'T KNOW -9 NOT APPLICABLE