The Fab Five*

*sans Jim

Deliver high quality set-top boxes to our customers on time and with excellent customer service in all operating regions.

Deliver high quality set-top boxes to our customers on time and with excellent customer service in all operating regions.

Parity Fill RateMarket Share

Advantage Failure RateForecasting Accuracy

Superior CustomerSatisfaction

AchievedMetrics

Fill RateFailure Rate ProfitabilityForecasting Accuracy

UnachievedMetrics

Market ShareCustomer Satisfaction

AnalysisTool

Sales Forecasting Methods

Month 4

Sales History

Month 5

WhatWorked

Sales ForecastsAvoided Emergency ProductionLowered Variable Costs Each Round

Do Different Scale Back Initial OrdersSupplier Choice∆ Round 8 Prices∆ Inventory Levels

In theFuture

Streamline InventoryLower R&D SpendingClose DC If Not Profitable

Q&A