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Ericka L. Thompson
7 Highland Park Lane
Atlanta, GA 30306
(Phone) 404-695-7054 Email: [email protected]
Self-Motivated Entrepreneur with a proven track record and demonstrated success
in Entrepreneurship, Business Development Sales, Account Management,
Quality Assurance, Managing Multiple Field Teams, Pharmaceuticals,
Managing Multiple Field Teams, Supply Chain, Logistics & Procurement
Self-motivated entrepreneur with a proven track record of success in sales
Ms. Thompson is a self-starter with an entrepreneurial spirit with the ability to connect quickly with the customer.
In addition, she is quick to understand my customer’s needs and provide valuable solutions to take care of my customers’ issues.
Strong attention to details and work ethic allows her to learn and adapt quickly in fast paced environments.
Experience
Superb Cleaning Services - Atlanta, Georgia 2006-present
Founded this cleaning business in 2006, started as a residential cleaning business and expanded to commercial properties significantly growing customer and employee base with double-digit growth revenues.
As General Manager/Owner Ericka is responsible for ascertaining, presenting and selling services to both resident and commercial clients.
As a result of her hard work and determined efforts, Ericka expanded her client base by 20% year over year
with exceptional customer satisfaction. I manage over 20 employees, provide estimates to clients and
generate new business and meticulous networking in addition to developing and implementing strategic
marketing campaigns to reach her target customers in the most cost-effect manner without sacrificing quality
using her own custom build website to handle all incoming leads and invoicing.by developing marketing
campaigns and networking. I also have my own website using CRM to manager customer activities as
efficiently and effectively as possible without sacrificing revenue.
Ericka strives to research the competitive market to identify trends and services for current and new
businesses. In addition, she has founded co-friendly solutions and provides alternatives to customers with
allergies and other medical concerns. As a result, Ericka’s increased revenues annually by 35% by offering
add on services to existing customers as well as generating new business .
Ericka has been awarded the recipient “Angie’s List” highest customer service rating for the last 4
years in a row.
Ericka L. Thompson
7 Highland Park Lane
Atlanta, GA 30306
(Phone) 404-695-7054 Email: [email protected]
Page 2
Sojourn Day Spa - Atlanta, Georgia 2005-2006
Spa specializing in high-end sk in care treatments using cutting-edge technology and medical grade products
Aesthetician & Spa Manager
Managed front office, communicating with customers and resolving any issues. Answer questions regarding
skin care treatments and make recommendations based on client needs and skin types. Sell skin care
product lines (brands?) and services.
Trained in skin care equipment such as LED light therapy, carboxy therapy, and microdermabrasion. Able to
explain how technology works and the benefits these therapies offer to clients.
Provided all type of skin care treatment to customers; responsible for sell on of additional products and
services generating on average an increase in 10% sales/client.
Education
Universidad Hispanoamerican, Costa Rica 1998-2005
Medical Doctor Degree
Skills
Fluent in Spanish
Proficient in QuickBooks
References Furnished Upon Request.
