FIELD FORCE MANAGER INDUSTRY USE CASES

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FIELD FORCE MANAGER

Construction Top Use CasesUse Case Description SolutionProcessing worker timesheets

Collecting time sheet data from a workforce that typically arrives on the job site each day versus coming into the office.

Workers can use FFM Timesheets with GPS location stamps to capture their daily time. This information can be integrated with payroll systems reducing paperwork processing costs.

Project budgeting and cost analysis

Construction companies get new jobs by bidding on projects. To do this in profitable manner, they need to be able to analyze the time spent on specific projects.

For generic projects, daily time per employee can be tracked with FFM Timesheets. Specific project time can be tracked with FFM Jobs. All data can be exported and analyzed.

Providing proof of service for billing

Customers constantly question time spent on jobs when invoiced and typically will refuse payment without some type of proof of service.

FFM can capture time spent on jobs and workers can take pictures of completed work. Both can be exported from the FFM Jobs screen and emailed to customers.

Ensuring Employee Safety

Employee injuries and workman comp claims are a big concern and cost for construction companies.

With FFM, Worksite Inspection and end of the day Injury Report Mobile Forms can be set up to help reduce and accurately track any accidents.

Managing Change Orders and Estimates

Scope creep is common with construction projects. However, capturing customer approval for these changes is challenging and critical to receiving payment.

With FFM Mobile Forms, Estimate and Change Order form templates can be created for workers to populate and have customers sign on their mobile device with their approval.

Increasing Employee Accountability

Construction companies run on tight margins. Ensuring workers are where they supposed to be and on time along with reducing mileage expenses is critical.

FFM can set up Geofences to track when employees enter and leave work sites with alerts to let managers know if they are on time or late. Odometer forms can be used to track mileage which can be validated with the GPS location services.

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FIELD FORCE MANAGER

Field Service Top Use CasesUse Case Description SolutionProcessing service techs timesheets

Many field service techs do not start and end their day at the corporate office. And, many are paid different rates based on the type of service they are performing

Workers can use FFM Timesheets with GPS location stamps to capture their daily time. With the Jobs functionality they can track travel time as well as the service time on specific jobs.

Job dispatching and handling urgent customer requests

Office workers typically provide their techs with handwritten work orders at the start of each day and they have to call them later in the day to get updates or to process new urgent customer requests.

With FFM Jobs, office managers can dispatch the list of daily jobs directly to the techs mobile device. And when customers call in with new jobs, the office manager can use the GPS location services to identify the closest tech and direct them to the new job.

Providing proof of service for billing

Many field service companies like maintenance, repair or cleaning perform their services without customers present. They need to be able to provide proof of service to their customer in order to get paid.

With the GPS location services, office managers can validate when an employee arrived and left a job site. Plus, techs can take before/after photos demonstrating the service provided. All this data can be pulled from FFM and sent to the customer.

Materials and asset management

Service techs may need to record the use of specific piece of equipment or the amount of supplies used to perform an activity.

FFM Mobile Forms can be created to track inventory levels of supplies. Bar code scanning can be set up to track which equipment is used.

Inspection Reports and Project Requirements

For some services, like complex installations, specific steps have to be followed in order to ensure a safe and successful install. In many cases Inspection Reports need to filled out after an installation.

With FFM Mobile Forms, detailed check lists can be created to walk a tech through each step of an installation. And Inspection Forms can be created for the tech to fill out after the install to ensure it was properly and safely set up.

Answering customer questions and complaints

Customers constantly call to find out when their tech is arriving or call to complain about the activity of a rep – speeding, parked a long time, etc.

With FFM’s GPS location services office managers always know where there employees are and have been enabling them quickly respond to customer questions or complaints.

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FIELD FORCE MANAGER

Health Care Top Use Cases

Use Case Description SolutionProcessing care giver timesheets and billable time

Many care givers do not start and end their day at the main office. And many are paid different rates based on the type of activity or care they are performing.

Care givers can use FFM Timesheets with GPS location stamps to capture their daily time. With Mobile Jobs they can track travel time and the time spent at patient visits.

Collecting patient, insurance and Medicare information

Care givers, beyond giving care may be asked to collect information from the patient for either insurance or Medicare purposes.

With FFM Mobile Forms, care givers can ditch the clipboards and capture relevant patient information directly on their mobile device for faster processing of information.

Providing proof of service for reimbursement

Many health care businesses receive payment for the services they provide from government funding. They need to provide proof of service for reimbursement.

FFM’s GPS location services can capture time spent at patient visits and routes driven for transportation providers. Additionally, photos taken can be captured as well.

Ensuring care giver safety Maintaining the safety of care givers is a big concern for health care businesses as their providers and drivers are constantly visiting new patients and driving in new areas.

With FFM’s GPS location services, alerts can be set up to let office staff know if a care giver has been at one location too long or if a driver is taking too long to get to a destination alerting them of possible problems.

Recording specific patient and job site activities

When at a patient location, care givers may run into situations where they need to quickly share photos or record conditions of patients, services and/or medication provided to other coworkers or facilities.

With FFM photo capture, care givers can quickly send patient photos, images of medicine taken or other items real time as needed. Plus, with Mobile Forms, they can record details regarding care provided and the health status of the patient.

Fuel and Mileage reimbursement

Health care providers typically use their own vehicles and have to submit mileage expense reports. With the rising cost of gas it’s important to validate their accuracy.

With FFM, care givers can be asked to fill out Odometer Forms to track their miles between jobs. This data can be validated by the GPS location services as well.

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FIELD FORCE MANAGER

Government Top Use CasesUse Case Description SolutionProcessing employee timesheets

Many government employees like case inspectors or road crews do not check into a main office to start their day. Processing their daily time can be challenging.

Government employees can use FFM Timesheets with GPS location stamps to capture their daily time. This information can be integrated with payroll systems reducing paperwork processing costs.

Job dispatching and handling emergency situations

Case workers and inspectors typically have to call in or get a hard copy of their daily assignments sent to them which is time consuming and creates opportunities for error. When emergency situations come up government agencies need to be able to notify employees ASAP.

With FFM Jobs, office managers can dispatch the list of daily assignments directly to their case workers mobile device. And when emergency situations happen, office staff can locate the closest employee to the scene with the FFM location services. With the FFM messaging service they can instantly send a message to everyone.

Providing proof of service for public awareness

The public does not always trust that government organizations are performing the services they are funded for leaving them the need to provide proof of services to validate their funding.

FFM location services can validate when a government employee arrives at a location and when they leave for proof that they were there. Workers can populate mobile forms to capture key details of their visit and road crews can take pictures to validate that work was completed.

Ensuring Employee Safety Many large public safety organizations (police, fire, etc) may already track vehicle locations, but don’t have a way to track employees when they leave the safety of their vehicles.

With FFM loaded on public servants mobile device dispatch managers always have visibility into their location and can even see them on a Google map to get an idea of the surrounding area. They can see if they have been at one location too long and send assistance.

Collecting inspection information

Whether they are inspecting building and restaurants for code inspections or individual homes for social cases, government workers need to be able to collect inspection and case information.

With FFM Mobile Forms, government employees can capture inspection and case work information directly on their mobile device as well as collecting any onsite photos. This information is instantly uploaded back to the agency.

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FIELD FORCE MANAGER

Transportation Top Use Cases

Use Case Description SolutionCoordinating delivery and return times

Maintaining delivery deadlines is critical, which makes it important to minimize down time for customer drop offs and loading sessions at the warehouse.

With FFM Geofences, companies can set up “electric fences” around customer and company locations that can issue alerts to team members when the driver is within a defined distance to help coordinate unloading and loading efforts.

Analyzing driver times and routes

Having the ability to track when a driver is “on the clock” and what their routes are is critical to decreasing overall delivery times while increasing productivity.

With FFM’s GPS location services office managers can see the status of each driver, where they currently are and where they have been. This data can be pulled and analyzed to find ways to increase productivity.

Providing proof of service for billing

Customers do not always have staff on hand to confirm or accept deliveries. Shrinkage and theft are becoming bigger problems for the transportation industry.

With FFM’s GPS location services, office staff can validate when a delivery has been made. And with photo capture, drivers can take GPS time stamped pictures to validate the delivery contents which can be sent to the customer.

Ensuring driver safety With constantly changing road and weather conditions combined with all the hours on the road transportation companies are constantly concerned about their drivers safety.

With FFM’s Messaging Feature, office staff can instantly send a message to drivers to alert them of any changing weather or road conditions. With FFM Real-Time Alerts, office staff can set up alerts to notify them if a driver has been at one location too long which might indicate a problem.

Managing fuel costs With gas costs continuing to rise managing fuel costs has become critical to maintaining profitability.

With FFM’s GPS location services, dispatch managers can see which driver is closest to respond to new customer calls there by decreasing miles driven as well as response times.

Vehicle Inspections Conducting daily vehicle inspections is important to both employee safety and meeting government transportation regulations.

With FFM Mobile Forms, Inspection Reports can be triggered at the beginning of each day when the driver logs in to the application ensuring the reports are filled out.

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FIELD FORCE MANAGER

DSD and Merchandising Top Use Cases

Use Case Description SolutionProcessing employee timesheets and payment rates

Merchandisers typically drive directly to store locations from their home at the start of each day. And they may be paid different rates for travel time versus merchandising time.

Merchandisers can use FFM Timesheets with GPS location stamps to capture their daily time. Plus, with FFM Jobs they can record travel time separate from job time and enter notes regarding the type of service they have performed.

Coordinating delivery and merchandising hand offs

Time product is sitting on a delivery dock and not on a shelf is possible lost sales. Coordinating delivery and merchandising times is important to maximize shelf time.

With FFM, office managers can set up Geofences around customer locations which can send alerts to merchandisers notifying them when a delivery is about to be made.

Providing proof of service for billing

Large retailers and manufacturers typically outsource store merchandising to other companys. Having proof that inventory was stocked and displays set up is critical to ensure payment.

FFM’s GPS location services can record when a merchandiser arrives and leaves a store. Plus, with photo capture, merchandisers can take pictures to show they stocked the shelves and set up their displays correctly to help ensure prompt payment.

Capturing customer and competitive information

Merchandisers are the in-store reps for their clients and have the ability to capture valuable customer and competitive information.

With FFM’s Mobile Forms, merchandisers can conduct customer surveys and record competitive information regarding pricing and displays. Plus, with photo capture they can collect display photos.

Dispatching daily jobs and new customer requests

Typically merchandisers have a weekly schedule or route for stores to visit. However, at any time an urgent customer request can come in which needs to be addressed immediately.

With FFM’s location services, dispatch managers can see where the closest merchandiser is when an urgent customer call comes in and can quickly dispatch the new job to them.

Increasing Employee Accountability

Getting merchandisers to work faster is important to increasing productivity. As is tracking their mileage and validating mileage expense reports to reduce costs.

With FFM Jobs, management can analyze performance of each merchandiser, the average number of daily stops and time per stop to find ways to increase productivity. Mileage expenses can be captured via Odometer forms and validated via GPS location services