FRANCHISEBUYER

www.franchisebuyer.com.au

Brands On Show Getting Face-to-Face with Expos

ALSO INSIDE EVENTS • INSPIRED READING • APP CHAT • WEBSITES WE LOVE

June 2015 l Vol. 3 Issue 4

The Power of NO in Sales

Identifying Your Target Audience

Franchising Myths Revealed (Part 1)

Buy, Grow, Sell!

Includes

Franchise

for Sale

Classifieds

EXH11Use this code to get

tickets to the Brisbane Franchise & Business

Opportunities Expo18-19 July 2015!

PUBLISHED BYFranchise Media Group Pty Ltd

EditorGlenn Walfordglenn@franchisebuyer.com.au

Content & Production EditorAnnaliza Lopezeditor@franchisebuyer.com.au

DesignKatherine Bercasio

ContributorsJohn DwyerBrian KeenTrent Leyshan

Opinions expressed in Franchise Buyer are not necessarily those of Franchise Buyer or the Publisher. Persons entering into a franchise agreement are strongly urged to seek their own independent advice. All material is copyright and reproduction in whole or in part is not allowable unless specific permission from the Editor is provided.

Contents June 2015

Editor’s Soapbox

Hello again. It’s a busy time in the franchise sector!

The end of the financial year is upon us with all that comes with that. I know we all love that budgets, bookkeeping and tax time.

As far as the sector activity goes, this is a busy time of year. If you are looking to buy a franchise, or sell one, the Brisbane and Melbourne Franchise Expos are in mid-July and later August, so it is a pretty important time of year for many attending or exhibiting at those. Good luck to all.

You will see a few tweaks we are making to Franchise Buyer for you. In particular, with our classified listings at the back of the magazine, we are adding a bit more detail on each one so you can conveniently gather more details at a glance.

We will keep rolling out some new changes over the coming weeks as well.

All the best! Glenn Walford founder and editor of Franchise Buyer www.franchisebuyer.com.au

10 Price Alerts & Latest Listings

31 Franchise Classifieds

www.FranchiseBuyer.com.au • June 2015 • FRANCHISE BUYER 3

04 Cover Story We look at the recent history,

present and future of the franchise expo series

06 Market Happenings n Baskin-Robbins expands

Australian team n Collins Foods appoints new

Group CFO n Pizza Capers:

Most satisfying pizza chain n Jamaica Blue set for local

and global expansion n Cafe2U implements

New Zealand expansion n Gloria Jean’s expands to Hawaii

Bricks 4 Kidz® master franchises in Australia

n Pandora partners with P&O Cruises

n Three Australian women open Brightway insurance agency in Melbourne

09 InProfile Cashflow It© partners with Thorn

Group Limited and adds ‘full range’ of finance products

14 Business for Sale Chipmunks Playland & Cafe

(Birtinya, Sunshine Coast, Queensland)

16 Sales Trent Leyshan discusses the “power

of NO” in sales, the secret selling ingredient and why you should not become a R-O-B-O-T salesperson

20 InProfile Tanya Kanaris on Degani Coffee’s

continuing national expansion

22 Marketing John Dwyer explains why you

should feature your target audience in your advertising

24 Franchising Glenn Walford tells how

to recover from a poor relationship with your franchisor

25 Franchising Your Business

Brian Keen discloses the myths related to franchising a business concept (Part 1)

26 Events Upcoming expos, conferences,

seminars and forums about general business and franchising

28 Inspired Reading Books about creating products

and services customers want

29 Websites We Love Top Australian business

coaching teams

30 App Chat Top apps for expense tracking

Your Brand on ShowWith July and August looming large with the next two event instalments of the Franchising & Business Opportunities Expo series, we checked in with Event

Manager Fiona Stacey for an insight on the recent history and future of the event.By Glenn Walford

The rush to organize display booths with chairs, tables, TVs, brochures and giveaways is currently on in earnest by many franchise brands for the Brisbane and Melbourne expos in July and August, respectively.

In an event that has been running across and into its fourth decade now, it has certainly acted as a bit of ‘pulse check’ of the industry across that time.

As a keen participant for some years now, I have certainly seen many brands come and go and many return. Ultimately, the event is in place and survives on its ability to showcase franchise brand opportunities to a qualified audience.

With the event having a change of owner in January 2013 from Diversified Exhibitions to Specialised Events, the landscape has changed, but how much you may ask in this increasingly fragmented recruitment marketing world.

According to Fiona, “After hearing that the previous owners were looking to exit, I know that we were originally attracted to the event because we could see an opportunity

to improve it and build it back up to something that it once was. I had been heavily involved with the show a number of years prior for an extended period, so I knew it really well and the many people within the franchise sector as well. I had also been working with Tim Collett, who founded Specialised Events, on other events, so the timing was also good.”

It seemed quite apparent in late 2012 that the expo series was on the decline, and as a participant observation, it looked a bit tired. According to Fiona, this was something they knew they had to fix quickly.

“When we took over the business in January 2013, we set about making several changes that may seem relatively minor, but they made a difference. Among them, we

n worked on building exhibitor confidence in us by communicating with all who had exhibited in recent years that we were committed to making the shows great again;n reduced prices;n removed ‘add-on’ prices that increased the cost burden such as paying for power, loading costs and so on;

4 FRANCHISE BUYER • June 2015 • www.FranchiseBuyer.com.au

Cover Story

n refreshed multi-show discount offers andn increased marketing spend back into TV and radio and further.Tim and I also believe that a key difference was the

fact that we were more personally involved and in contact as opposed to a larger, less personal corporation running the event.”

It seems that there was no bigger challenge in that first year than having to re-schedule their first event under new ownership. Fiona explained how difficult this was for many in the sector.

“The first event we had was in Sydney in March, and we had only just taken over the business in January. Pre-bookings were low when we started and we just did not have enough time to get the event ready, so we had no choice. Pushing that event back to June 2013 and the problems it caused many was the biggest challenge so far.

From personal experience and anecdotal evidence we have gathered from many brands, there is little doubt in our mind that the expos run and perform better than they did prior to Specialised Events taking them over, but there is always more to do.

We are really happy with the steady growth of the show since we took it over. After the second year under us in 2014, it seemed clear that the message was out there that the shows were back on track.

Now in our third year of running the event, we have brands like RFG, Movenpick, Lenard’s and the like returning. We have had a number of shows completely sell out of floor space over the time, so we see that as an affirmation of not only the event but also the role an expo

Cover Story

Brisbane 18–19 July 2015 and Melbourne 21–23 August 2015Brisbane FREE tickets: www.infosalons.com.au/FRANCHISING15Use Promo Code: EXH11

can play in the marketing mix recruiting franchisees.”With every method in franchise recruitment

marketing always under the ROI microscope, the expo does not escape this scrutiny. Fiona is quite direct on this.

“Our biggest focus is to make sure we run great events that attendees and franchise companies want to attend. By focusing on that, just like we have from the start, exhibiting and getting face-to-face with prospects through us will remain a key part of a brand’s marketing mix.

We have added a seminar program with quality educational speakers as well as a smaller ‘soapbox’ theatre giving further opportunities to present and hear information on brands and other sector topics. These additions to the event play a key role, as ultimately we know we are measured by the number of people through the door for exhibitors to converse with. As well as adding educational value to the event, we have increased our presence and spend in all major media channels and continue to research and implement other ways of getting more and more people through the door at our events.Judging by our recent exhibiting space ‘sold out’ events, I think we are on the right track with what we are doing within the sector.”

Find out more at www.franchisingexpo.com.au.

www.FranchiseBuyer.com.au • June 2015 • FRANCHISE BUYER 5

Baskin-Robbins Expands Australian TeamBaskin-Robbins, the

world’s favourite ice cream, expands its Australian executive team as follows: Blake Canilho was promoted to the position of Training Manager; the position will focus on new franchise partner training programmes as well the training and reaccreditation

of existing team members. Jennifer Vink was appointed as the new Senior Financial Accountant; in her role, she will focus on the development, integration and implementation of the groups’ new accounting system. Brooke Meredyth was appointed as Office Manager. Marc Fernandez was appointed as Business Development Manager. Colleen Gaerth will step into the role of Marketing Executive.

Likewise, Shay-lee Case is Baskin-Robbins’s new National Supply Chain Manager. Shay-lee has more than 20 years of experience in franchise and QSRs, most recently working as Supply Chain Manager for Domino’s Pizza Enterprises. Her appointment as National Supply Chain Manager and a new member of the senior leadership team is part of the plan to steer the brand’s expansion.

Collins Foods Appoints New Group CFOCollins Foods, which operates 171 KFC stores and 26

company-owned Sizzler restaurants in Australia, appointed Nigel Williams as its new Group Chief Financial Officer (CFO). Nigel, an accomplished finance executive with multinational experience, is a well-credentialed CFO who has developed

a strong understanding of multi-site operations. Nigel has more than 10 years of experience in senior finance roles in the United Kingdom, including the past 5 years as the Financial Director of Starbucks Coffee UK. Prior to this, Nigel held a series of senior financial positions with Pret A Manger, an international food and drink retailer.

Pizza Capers: Most Satisfying Pizza Chain

Pizza Capers has been named the best pizza chain for customer satisfaction for 5 consecutive years in the Canstar Blue Most Satisfied Customer Awards. Survey results

show that Pizza Capers’ menu variety, toppings variety and quick delivery

times are what have enabled the brand to hold the title for almost half a decade. The pizza brand also took out the Overall Satisfaction Category to beat out its fellow pizza-making competitors.

Pizza Capers was also awarded the Roy Morgan Quick Service Restaurant Customer Satisfaction Award in March 2015 and the Entertainment Book Gold Award for Informal Dining.

Jamaica Blue Set for Local and Global Expansion

Australian-owned Jamaica Blue will open six new local cafes (Richmond, Erina and Moore Park in NSW; Mt Ommaney and Toowong in Queensland and Karrinyup in Western Australia) and two new stores in the United Arab Emirates (UAE) to bring the brand’s global count to almost 160 outlets across seven markets, including Australia,

New Zealand, China, Malaysia, Singapore, UAE and the United Kingdom.

Market HappeningsFind out what the movers and shakers in the franchise sector have been up to.

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News

www.FranchiseBuyer.com.au • June 2015 • FRANCHISE BUYER 7

Bricks 4 Kidz® Master Franchises in AustraliaCreative Learning

Corporation, the owner and developer of Bricks 4 Kidz®, Challenge Island® and Sew Fun Studios®, the highly

popular children’s education and enrichment programs, through its wholly owned subsidiary BFK Franchise Company, LLC, has awarded a master franchise for the remaining available territories in Australia to Bricoleur Ventures Pty Ltd. The agreement calls for the development of 20 Bricks 4 Kidz® franchises in Australia to add to the existing master franchises in New South Wales and Victoria for a total of 107 franchises under development in the entire country.

Pandora Partners With P&O CruisesPandora has partnered with P&O Cruises to launch five

Pandora outlets across its fleet, allowing hundreds of thousands of Australian cruisers the chance to buy

Pandora jewellery at duty free prices at sea. The first store will open on Pacific Jewel in June 2015, with four more outlets to be added to the P&O Cruises five-ship fleet over the coming months, including the cruise line’s latest ships, Pacific Aria and Pacific Eden. Sold in more than 90 countries around the world, Australia is one of the biggest markets for Pandora’s range of hand-finished and modern jewellery, including its famous collectable charms.

Three Australian Women Open Brightway Insurance Agency in Melbourne

Selling insurance in dad’s agency at 16, working in law enforcement and being there to raise the children to make sure they

got their lives started off on the right foot — that’s what honed Amber Curtis, Lisa McCoy and Lisa Arnold’s desires to help people. Now, in the newest chapter of

their lives, they are going to help people in and around Melbourne make sure they have the insurance coverages they need at prices they want in their Brightway Insurance Agency, The A.L.L. Agency, which opened on May 18, 2015, at 4320 South Babcock Street, Suite 102.

Brightway is a national property/casualty insurance retailer selling through a network of franchised independent agencies throughout the country. Including the soon-to-open A.L.L. Agency in Melbourne, the company now has 118 offices in 10 states.

Market Happenings (continued)

Cafe2U Implements New Zealand Expansion

Following the recent acquisition of Cafe2U, the world’s largest mobile cafe franchise, by the Retail Food Group or RFG, an aggressive expansion drive by the international mobile cafe franchise will see abundance of new franchises popping up in New Zealand. Cafe2U, a proven brand model in Australia, the United Kingdom, the United States and South Africa, now plans

to further woo New Zealand franchise investors with renewed vigour given the extra brand power RFG now brings to the equation.

Gloria Jean’s Expands to Hawaii

Gloria Jean’s Coffee will expand further internationally with its first target America’s tropical tourist mecca, Hawaii. Gloria Jean’s will open a new coffeehouse in Hawaii’s capital Honolulu this November as part of the major redevelopment of Waikiki’s Ala Moana Center. The brand will feature new concepts and ideas, creating a unique coffee experience to redefine Gloria Jean’s in Hawaii.

Master franchise partners, John and Chris Giovas and Louis and Karolina Gjorsevski, will help bring the new concept coffeehouse to life. Having operated several successful Gloria Jean’s coffeehouses in Australia, the foursome is well placed to introduce the coffeehouse in Hawaii. They expect to hire approximately 30 team members in Honolulu and plan to open up to 20 more Gloria Jean’s coffeehouses in the next 10 years.

8 FRANCHISE BUYER • June 2015 • www.FranchiseBuyer.com.au

News

www.FranchiseBuyer.com.au • June 2015 • FRANCHISE BUYER 9

In Profile

CashflowIt© Adds ‘Full Range’ of FinanceProductstoItsOfferAfterNew Partnership AnnouncementWe spoke with James Scurr, Founder and MD of Cashflow It©, about their recent partnership with Thorn Group Limited and their new ‘full range’ of

finance products. By Glenn Walford

Emerging franchise finance specialist Cashflow It© has entered into a partnership with publicly listed finance company Thorn Group Limited. The deal

was finalized and announced to the market in May.James Scurr, Founder and Managing Director of

Cashflow It©, is excited about the future of the business with the significant benefits from the recent deal. “Thorn Group saw our activity and presence in the marketplace in a niche that they wanted to be a part of. The franchise niche, in particular, was attractive to them, as they did not have a great presence, and they recognized the growth potential in the sector. The reason their interest got my attention straight away is that Thorn Group is a leading provider of financial services for niche consumer and commercial markets. Being an ASX 200 company with over 80 years’ experience in the finance industry immediately stood out.”

According to James, the deal has a wide range of benefits. “This deal is great news for Cashflow It©, our current and future clients and the whole franchise sector, as it gives us the ability to utilize Thorn Group’s significant capital resources that we would have otherwise continually raise ourselves, which can be very challenging. The ultimate benefit for our clients is that we can now fund franchisees and franchisors on significantly more

competitive terms across a wider range of products.”In a significant shift for their business, James was quick to

elaborate on what the partnership means in the bigger picture. “We have now moved well beyond just offering an equipment rental solution that we initially entered the market with. This

partnership with Thorn Group gives us the ability to expand our finance solutions to the franchise market and meet the needs of our clients. We now offer finance products that rival many of the larger institutions and banking brands in the marketplace.”

Being an entrepreneur in a highly competitive sector, I also asked James about what the last 18 months has been like in establishing the Cashflow It© business in the marketplace. “It certainly was challenging but also very exciting. I am very grateful for

the support and faith that a lot of franchisors placed in our business and helped to establish us. However, I must admit that I never thought we would be at this stage so quickly and to have a company like Thorn Group investing in the business. I see it as a true tick in the box for our vision, which we have been able to achieve in a relatively short space of time. In the future, we are still solely focused on the franchise sector, and we are looking forward to continuing to work closely in helping franchisors and franchisees grow their businesses in this market.”

For information on Cashflow It© finance options, make contact through www.cashflowit.com.au.

This partnership gives us the ability to expand ourfinancesolutions

to the franchise market and meet the needs

of our clients. We now offerfinanceproductsthat rival many of the larger institutions and banking brands in the

marketplace.

10 FRANCHISE BUYER • June 2015 • www.FranchiseBuyer.com.au

Price Alerts & New Listings

National Franchise Price Alerts & New Listings

Local Appliance RentalsCoffs Coast, Coffs Harbour, New South Wales 2450

Michel’s PatisserieBonnyrigg Plaza, Bonnyrigg, New South Wales 2177Call: (04) 0482 4085

Muffin BreakPenrith, New South Wales 2750Call: (04) 1174 5678

Pizza HutBalgowlah, New South Wales 2093Call: (04) 18442 717

Pizza HutWyong, New South Wales 2259Call: (04) 4727 3287

SafetyQuipThornton, New South Wales 2322Call: (04) 4727 3287

Sub SandwichRockdale Plaza, Rockdale, New South Wales 2216Call: (04) 4727 3287

The Paint PlaceCollaroy, New South Wales 2097Call: (04) 1844 2717

Worldwide Printing SolutionsLower North Shore, Sydney, New South Wales 2000Call: (04) 1844 2717

$380,000

$220,000

$650,000

$159,000 + SAV

$190,000 + SAV

$225,000 + SAV

$385,000 + SAV

$329,000 + SAV

$495,000 + SAV

NeW SouTH WALeS

Whilst all care is taken to present correct information, please also refer to the most current website listing (click MoRe INFo) and/or contact the broker.

www.FranchiseBuyer.com.au • June 2015 • FRANCHISE BUYER 11

National Franchise Price Alerts & New Listings

Price Alerts & New Listings

ABS Automotive Service CentreBrisbane North, Queensland 4001

Australia PostKin Kora LPO, Gladstone Central, Queensland 4680Call: (04) 1554 3469

Berryme Premium Frozen YoghurtChermside, Brisbane City, Queensland 4000

Chipmunks Playland and Café24 Innovation Pkwy, Birtinya, Queensland 4575Call: (04) 3023 3090

Fernwood FitnessEverton Park, Brisbane North, Brisbane City, Queensland 4001

Frontline Health BrisbaneBrisbane City, Queensland 4001

GelareSouth Bank, Queensland 4101

GelareSouth Bank, Queensland 4101Call: (07) 3333 2434

Jetts FitnessRedland Bay, Queensland 4165Call: (07) 3333 2434

Lenard’sSpringfield & Kenmore, Springfield, Queensland 4300Call: (07) 3333 2434

$377,000

$499,000

$249,500

$495,000 + SAV

$769,500

$472,000 + SAV

$265,500 + SAV

$265,500 + SAV

$199,000 + SAV

$630,000 + SAV

QueeNSLAND

Whilst all care is taken to present correct information, please also refer to the most current website listing (click MoRe INFo) and/or contact the broker.

12 FRANCHISE BUYER • June 2015 • www.FranchiseBuyer.com.au

Price Alerts & New Listings

National Franchise Price Alerts & New Listings

Muffin BreakStrathpine, Brisbane City, Queensland 4001

Pita FranchiseBrisbane Inner Suburbs, Brisbane City, Queensland 4001

Pizza CapersWestcourt Cairns, Cairns City, Queensland 4870Call: (04) 1554 3469

Snap FitnessChermside, Brisbane City, Queensland 4001

Submarine Sandwich StoreTanah Merah, Queensland 4128

The Coffee ClubNoosa Civic, Queensland 4567Call: (04) 1554 3469

$319,500 + SAV

$280,000

$249,000

$547,000 + SAV

$240,000 + SAV

$449,000

QueeNSLAND

Bing BoyMarion, South Australia 5043Call: (08) 8272 8435

Brazilian BeautyNorth Adelaide, South Australia 5006Call: (04) 0123 7717

Naracoorte TyrepowerNaracoorte, South Australia 5271Call: (04) 0123 7717

Price AttackElizabeth, South Australia 5112Call: (04) 0123 7717

$360,000 + SAV

$380,000 + SAV

$475,000

$356,000 + SAV(approx. $150,000)

SouTH AuSTRALIA

Whilst all care is taken to present correct information, please also refer to the most current website listing (click MoRe INFo) and/or contact the broker.

www.FranchiseBuyer.com.au • June 2015 • FRANCHISE BUYER 13

National Franchise Price Alerts & New Listings

Price Alerts & New Listings

endota Day SpaWarrnambool, Victoria 3280Call: (03) 5215 1113

GametradersHighpoint Shopping Centre, Maribyrnong, Victoria 3032Call: (03) 5215 1113

Red RoosterMount Gambier, Warrnambool, Victoria 3280Call: (08) 8272 8435

Red RoosterShepparton, Victoria 3630Call: (03) 5215 1113

$120,000

$119,000 + SAV

$700,000

$775,000

VICToRIA

BedshedPerth Southern Suburbs, South Perth, Western Australia 6151

CaffissimoSuccess, Western Australia 6164Call: (08) 9468 5131

Chicken TreatSecret Harbour, Western Australia 6173Call: (08) 9468 5131

Croissant express171 St Georges Tce, Perth, Western Australia 6000Call: (08) 9468 5130

Price AttackMurray St Mall, Perth, Western Australia 6000Call: (08) 9468 5130

Sumo SaladCarillon City Arcade, Perth CBD, Perth, Western Australia 6000Call: (08) 9468 5130

$300,000 + SAV

$65,000 + SAV

$549,000 + SAV

$125,000

$299,000

$399,000

WeSTeRN AuSTRALIA

Whilst all care is taken to present correct information, please also refer to the most current website listing (click MoRe INFo) and/or contact the broker.

14 FRANCHISE BUYER • June 2015 • www.FranchiseBuyer.com.au

Business For Sale

In a desire to take advantage of other opportunities within the growing Chipmunks brand, the owner of the Birtinya, Sunshine Coast location, Ashley Noffke, has decided to put his top-performing business on the market.

We spoke with him recently about the business just listed for sale.

FB: How long have you owned this store for?Ashley: We are the original owners of the business from the first day it opened back in January 2012 and have been focused on steadily building the business since then.

FB: Why have you decided to sell it?Ashley: What we found over our journey is that we really love the challenge of starting and building businesses from scratch, so we are actually re-investing back into Chipmunks in other new locations. We love it!

FB: Your business is currently run under management. Could an incoming owner do the same or run it themselves?Ashley: One of the great things about the Chipmunks business model is that it has great flexibility to be run completely under management (like this location), or with the owner working daily on the floor. We have done both here, and to any new owner, they could do the same, as the team we have in place are great group of people who have been with us for some time.

FB: Is a well-trained team in place for the incoming owner?Ashley: Of course, you cannot have a fully managed site running well without a well-trained team in place. With the ability of our team running this business, the profit results are no surprise. The skills of our team are heavily focused in hospitality, which is at the core of our business. We have a chef in place as the current manager who delivers on all the crucial

Chipmunks Birtinya, Sunshine CoastOpportunity knocks for owner operator or investor in Sunshine Coast top-performing franchise. By Glenn Walford

www.FranchiseBuyer.com.au • June 2015 • FRANCHISE BUYER 15

Business For Sale

Key Opportunity Details:PRICE: $495,000PROFIT: Current net profit $140,000 under full managementLEASE: 2.5 years remain with 2 x 6 year options availableFRANCHISE AGREEMENT: Matches the lease with same optionsQUALIFICATIONS: Full training provided, customer service-oriented person essentialCONTACT: Ashley NoffkeEMAIL: ash.noffke@chipmunks.com.auMOBILE: 0430 233 090

Chipmunks is the largest franchised indoor children’s adventure playground and cafe in the South Pacific. We cater to children aged 0 to 11 years.

operational requirements while running a great kitchen for fantastic food and coffee.

FB: What is a typical day for a Chipmunks store owner?Ashley: The best way I can describe it is that an owner working in the business is primarily focused on the customers and everything that underpins this. It is very much a customer service based business ensuring that everyone has a great experience, as that keeps people coming back time after time. It is so crucial. When you are not interacting with customers, you are preparing to host lots of them in the busy periods.

FB: How has the business performed since you started it?Ashley: The business performance has been strong since the first year of opening. Growth has been on the steady improve (as opposed to huge spikes) over the past 18 months especially. We can see an owner working in the business, and face-to-face with customers being able to grow it significantly more.

FB: What is the biggest opportunity for the new owner in the business?Ashley: It is great that, in the children’s entertainment sector, Chipmunks is a strong and identifiable brand. It is a great business model with fantastic support for franchise owners. Chipmunks Birtinya is the leading business of the brand in Queensland and has a strong proven trading history.

I know there are great opportunities to grow the business further. I see this especially in before and after school care given that the Chipmunks group already run this in a number of stores successfully.

16 FRANCHISE BUYER • June 2015 • www.FranchiseBuyer.com.au

For some companies, the word NO is just as, if not, more powerful than a YES. The number one killer of success in any sales model is time wasting!

That is to say, salespeople not knowing how to manage time-wasters and distractions or how to apply their time correctly. I call this scenario “The Black Hole Effect”: volumes of time going in but nothing comes out ever! By out, I mean productivity, tangible value, results and outcomes.

I talk at length about “Crazy Customers” and their damaging effects on time management and sales performance. The key to eliminating time-wasters is to get comfortable with saying the word NO. As a salesperson, you need to know your place, and that is in front of your customers. But not just any old customers, the right customers.

When I work with a sales team, I always look for ways they can maximise time, value and contribution. The first

Sales

place to start is understanding where they individually and collectively add the most value and then structure their time more in and around that activity. You then create support structures around them to allow them to execute.

To clarify, let me share a story with you. A couple of years ago, I worked with an IT company that had a solid solution and technical capability but little sales savvy and no clear and consistent sales process. In fact, there was not even a dedicated sales leader driving the sales channel. This meant that when the company was presented with a client opportunity - out of need and desperation, they would bend over backwards to win the business. But in doing so, they set the tone for the ongoing relationship — i.e., we give and you take. Now, this is OK to a point, but in this instance, although my client was winning large contracts, they were haemorrhaging red ink. This was caused by uncontrollable scope-creep and copious hours of non-billable work, which was sending them towards the hazardous rocks of insolvency.

After consult and insights session with the key stakeholders, my first recommendation was to get used to saying the word NO and investing time, energy and resources in the right customers by designing a sales process that sets the tone for the ongoing relationship and delivers value and buy-in from all parties at each phase.

Trent Leyshan is the founder of Australia’s leading sales development company BOOM! and the author of “OUTLAW” and “The Naked Salesman”. www.boomsales.com.au

We all know how important gettin

g a YE

S is,

but how important is the word NO in sa

les?By Trent Leyshan

THE P

OWER OF

www.FranchiseBuyer.com.au • June 2015 • FRANCHISE BUYER 17

The SecretSelling Ingredient

Warning: may contain traces of nutsBy Trent Leyshan

Deeply passionate salespeople are easily aroused by their customers. When they win a new contract, so intense their elation a little bit of wee escapes! Sure, they appear to be

seemingly normal at first glance, but if you peer a little closer, there is something peculiar bubbling beneath the surface.

These salespeople are not just fond of what they sell, they fantasise about it. Removing themselves from the stresses of the everyday sales grind — to escape to a safe and warm place. That is to say, loving what they sell and believing in it with abnormal passion and vice like conviction.

The best salespeople in the world believe (rightly or wrongly) the product or service they sell is superior in their market. Each word that leaps from their lips is lubricated with so much sincerity the customer is helpless to deny it and effortlessly seduced by it.

Some people call these types of sales professionals “evangelists”. I simply call them nuts! You will come across these “nutters” in your everyday travels. They can be found in almost all industries, varying company sizes and parts of the globe. Fearless, hungry, deeply passionate and driven, they will chew your ears off about what they sell and do. So certain, yes at times deluded, but always so bloody convincing!

Give me a team of nutty salespeople and I will show you an extraordinarily successful business.

To maximise their potential, what they sell must be genuinely valuable. This is nonnegotiable. Nutty salespeople and genuine value are a deadly mix. These people may be overly optimistic at times, but let us not tell them that. They are having so much fun and success that it would be a shame to spoil it for them.

example:CLIeNT: Can I have a price and proposal on this solution by Friday morning?

SALeSPeRSoN: I am happy to provide you with a proposal and the best price, but that would be toward the end of our initial conversation. Do you have 15 minutes now so I can learn more about your requirement and what you are setting out to achieve here?

CLIeNT: No, I just need a quote at this stage.

SALeSPeRSoN: Our experience tells us (insert credentials) that with the solution you are interested in there is too much “grey area” to simply guesstimate a price. And we believe you deserve service better than guesswork. How important is it that you get this solution right?

CLIeNT: Very important.

SALeSPeRSoN: What is the cost associated with getting it wrong?

CLIeNT: Hard to say, but considerable.

SALeSPeRSoN: I hear you. So you need the right information to make the right decision, yes? And based on our (insert credentials) delivering successful solutions in your space, we have a process to ensure this is achieved. If you have some time now or later, I am happy to take you through this process. Is now a good time or is another time more suitable?

CLIeNT: I am busy now, but can we make a time for early tomorrow, I would like to have my director sit in our this conversation to make sure we cover all areas?

SALeSPeRSoN: Great. How about 10am? And what is your director’s name?

CLIeNT: 10 am is fine. His name is Harry Highpants.

SALeSPeRSoN: Thanks Sally, I look forward to speaking with you and Harry then. In the interim, I will email you my contact details and some relevant information to review prior to our phone meeting. I look forward to speaking with you and Harry then!

You can see from the above example how simply The Power of NO works. You can apply it in a myriad of ways. It is not a power trip or tactic to alienate customers ― it is simply an approach designed to give you and the customer confidence. It will also help you to kill time-wasters (manoeuvre them accordingly), which enables you to have the right conversations with the right clients more often.

Just do not forget to always communicate the word NO in a way that benefits the customer. This is an excerpt from Trent’s first book “The Naked Salesman”.

Sales

18 FRANCHISE BUYER • June 2015 • www.FranchiseBuyer.com.au

Sales

When Automating, Don’t Neglect the Connect Be scared. They are here! Living among us. Listening. Watching our every move.By Trent Leyshan

Personal and marketable “connectivity” is, of course, all pervasive and ever penetrating. We sleep with our apps open by our side. But how deep does it really go?

I imagine asking parents, “Would you trust your baby with a robot — picture the sterile, insect-like claws cradling the infant and trying to offer the little cherub comfort?” Their response would be, of course, “No, thanks.”

The image of a robot trying to nurture a baby seems callous. This is interesting because this analogy is not unlike what many new, growing and evolving businesses in reality achieve by replacing people with technology.

Automation, spam and Email (instead of face-time) are all signs you are attacking your customers with robots. No emotion. No connection. R-O-B-O-T.

I am a relatively early adaptor. I fantasise about gizmos and gadgets as much as the next guy. However, I also understand the damaging implications of technology when bits and bites replace human interaction — where humans are required.

Harness technology (absolutely!) especially when it makes things faster, easier or more convenient for

your customers. But do not ask a robot or another type of machine to outperform a human when it comes to forming bonds and emotional connections.

Be careful, as humans can mutate into robots when they are devoid of passion and a genuine enthusiasm for what they do or sell. Cold, transactional and calculated. R-O-B-O-T. Help them stay human by finding their passion and infusing this into their customers with solutions that empower, enable and benefit them.

Instead of Email, try a conversation over coffee. Rather than a template, try a handwritten note. Make sure the customer truly feels your passion. When you meet for the first time, have a genuine objective to build rapport and connect, really connect. Be curious. Let them know you are not “the” robot — you are someone who explores, who seeks to understand, who cares and who makes a difference.

Robots can be manufactured en mass. Genuine, talented and passionate salespeople are rare. No programmed responses or typical sales code. You stand out as an exceptional salesperson by demonstrating your deepest personal traits and connecting as a member of the most important tribe of all — the human race.

www.FranchiseBuyer.com.au • June 2015 • FRANCHISE BUYER 19

Sales

Degani Continues National Expansion

We spoke recently with Degani Franchise Development Manager, Tanya Kanaris, on how Degani coffee is quickly expanding out

of its Victorian heartland.By Glenn Walford

With 70+ Degani locations in Victoria, the café/coffee powerhouse is on the move north. With its first Sydney location scheduled to open at Hurstville

in November, Tanya Kanaris gave us an insight into how that came about. “The owner of our first Sydney location is I guess what you could call our ‘typical’ Degani franchise owner. With a background in food retail, we’ve been working hard together for some months getting this business right for all. Our ‘norm’ is to work closely with our franchisees to get the location and everything else about the business right. This includes the café design, menu and more, and this location has been no exception.”

As Tanya regularly points out, the ‘Degani Way’ is to be as flexible as possible in working with incoming franchise owners in all aspects of there business.

In fact, in each conversation I’ve ever had with Tanya about Degani, the term ‘flexible franchising’ is always a key feature.

Tanya continues, “We have always believed in the concept of flexible franchising — it is our key point of difference. The business model behind the scenes is just as important as the one the customers see and experience, as this is at

20 FRANCHISE BUYER • June 2015 • www.FranchiseBuyer.com.au

In Profile

the heart of the owner getting value out of and enjoying operating the business. Many of our owners have done the ‘hard yards’ as an independent food retail operator, and they see the value of getting the support and structure the franchise model gives them, but also to have the flexibility to fit with their local area is a big positive.”

Degani is also seeing this exact scenario playing out further north in Brisbane.

“Our first Brisbane location at Westfield Northlakes is also opening in October. It will be a family-run business who have run cafés and bakeries together previously. So for them, we also know that the ability to have a say in what their Degani café would serve to their market was hugely important. Right now, they are in development with us for the signature dishes they want to serve in their business. A true collaboration.”

In a bold approach to franchising, Degani does not like to say the word NO.

Tanya provides an insight on this. “Basically, the essence of what we are about at Degani is that why don’t like to say no. Our immediate reaction is to find a way where we can say yes to requests related to the business in its specific location for the business owner. That is the essence of the approach to flexible franchising. We take the approach that we want serious business operators ideally with food retail experience. What we have found is that people with

this type of background are attracted by and are excited about putting their stamp on their location but also have the security of a franchised business model backing them up. It’s the best of both worlds.”

This approach means that Degani is attracting a certain type of applicant for their franchises.

“We are attracting chefs, baristas, bakers and others with food retail experience who like our flexibility in shaping their own business. That’s how we like to operate and our history shows that we are in it for the long haul with sustainability as our focus.”

For more information about Degani Coffee, visit www.degani.com.au.

www.FranchiseBuyer.com.au • June 2015 • FRANCHISE BUYER 21

In Profile

Why You Should FeatureYour Target Audience in

Your AdvertisingMarketing expert John Dwyer explains why relevant human interaction in

advertising is critical in the success of your business.By John Dwyer

One of the golden rules of marketing is to feature imagery of your target “audience” in your marketing. If you are trying to build a “tribe” (followers), then show photographs of other

members of your tribe.It just makes sense because people are attracted to people

who look and sound like them.Think back to your teenage years and remember how you

wanted to look pretty much like your friend — whether it was wearing uniform clothing, the latest shoes or your baseball cap turned sideways.

In order to get your attention back in those days, “pop culture product producers” simply showed the other teenagers wearing that cool stuff.

It amazes me how “few” companies follow this golden

rule, as the vast majority of businesses simply feature bland photographs of their products and services without once showing relevant interaction with a human.

Furniture retailers are the worst corporates, producing online and offline catalogues “without humans” ever featured. They have empty sofas, empty dining room tables, empty lounge room settings and empty desk.

Motor vehicle companies are not far behind in the “silly stakes,” with the majority of car dealerships showing empty motorcars.

Real Estate Agents Take the CakeI have spoken at numerous real estate agent conferences,

and at the risk of raffling a few feathers, I have highlighted this scenario.

22 FRANCHISE BUYER • June 2015 • www.FranchiseBuyer.com.au

Marketing

I have not yet come across a real estate agent who sells anything but “ghost houses.”

Have a look on www.realestate.com.au or www.domain.com.au and see if you can find any homes for sale that feature a “human being” in the photographs.

Real estate agents (who are supposed to be “marketers”) feature photographs of empty lounge rooms, empty kitchens, empty bedrooms, empty swimming pools, empty backyards, empty front yards and so on — you get my drift no doubt!

If I were selling a more than $1 million home in an up-market suburb and my target audience were baby boomers, I would be showing photographs of a couple of 50+ years enjoying wine on the balcony, a coffee in the kitchen and maybe stoking the log fire in the lounge room (if it were

winter).On the other

hand, if I were a real estate agent selling a funky townhouse in an inner city location for $400,000 and my target audience were Gen Y first-time home owners, I would be showing a 20- or 30-something couple having friends

over for drinks in the kitchen or entertainment area.Remember that “people are attracted to people who

look and sound like them,” so make sure, when you are putting together your next advertisement (online or offline), you feature members of your target audience in your communications.

This Goes for Your Website as WellObviously, given your website is your “Director of First

Impressions,” it is vital that you follow this mantra on your website as well.

Way too many times I see awful company websites that fail to feature photographs and videos of their target audience on their homepage and throughout their sub-pages.

If you are selling hearing aids to pensioners, it is going to be a lot easier for you to enjoy “cut-through” if you show people over 65 years of age endorsing the product, as hearing aids by themselves are not exactly a sexy fashion item.

John Dwyer is the marketing and advertising expert of The Institute of Wow and the author of “The WOW Manifesto Giant Book”. He is also known as The Seinfeld Guy because he scored a huge coup of gaining Jerry Seinfeld as a spokesman for The Greater Building Society’s advertising in Australia. www.theinstituteofwow.com

www.FranchiseBuyer.com.au • June 2015 • FRANCHISE BUYER 23

24 FRANCHISE BUYER • June 2015 • www.FranchiseBuyer.com.au

Franchising

How Does a Franchise Owner Recover a Poor Relationship

With Their Franchisor?By Glenn Walford

We are all human, so from time to time we are all going to have some

troubles in our relationships in life. One of these relationships is, of course, the one between franchisor and franchisee.

It’s a fact, it’s life. We all need to learn to come to terms with this in the easiest and quickest way possible, because a bad relationship with your franchisor will generally cost a franchise owner more than it will cost your franchisor.

It is also going to happen at varying degrees of confrontation level. The main point is what are you going to do about it to recover the situation and get you and your business back on track.

I’m a big believer in doing whatever it takes, and I will tell you like it is minus the BS.

The main way to get your relationship back on track with your franchisor is to adopt a laser-like focus on growing your business.

1It does not matter who is to blame. Do not get into a standoff with your

franchisor, as you will generally be the one who loses more in some way. Behaving in a principle-based point-scoring way means your business will definitely lose out.

2The main way to get your relationship back on track with your franchisor is to

adopt a laser-like focus on growing your business.

3Ask for acknowledgment of the same by your franchisor (mostly field

representative). In each of your cases, you are not apportioning blame but asking and offering an acknowledgment of a less than helpful direction and environment for both of you. You have just established a common ground and effectively drawn a line in the sand.

4When you start moving forward in your working relationship, be certain not

to jump back to your old abrasiveness if something does not go your way, as this will set you well back and possibly even further than before.

5If your franchisor has ‘got back on board’ with you before after problems

and you let them down with a negative attitude toward them or do not follow through with commitments, then be prepared to have to prove yourself to get their trust back. Once again, it is about doing whatever it takes to grow your

business.

Glenn Walford is the founder and editor of Franchise Buyer. www.franchisebuyer.com.au

It really is a pretty simple process and approach to getting your franchisor backing you all the way.

It just takes an honest commitment by you to make it happen. You will always get a level of support as per your franchise agreement stipulation. However, to build your business into a thriving success, you need your franchisor field support fully engaged and passionately driving your business forward with you.

It gets even better, as if you have had a rocky relationship previously that gets turned around — you become an outstanding success story. An example of a poor situation reversed to a great supporter of the brand and system.

Remember, we are all human and we love to have our egos stroked by a personal success story that we made happen. Franchisors love having ‘trophy’ franchise owners they can hold up and say, “Be like them”. Imagine your field support looking at you like that — just think of the potential help and support you could then get over and above the norm.

This is so important because you are always looking for every single advantage possible.

Many people I have worked with tell me they have looked into franchising and are put off by the costs involved. They come to me to see if there is

a more cost-effective way to set up a franchise, and I simply tell them there certainly is.

Most business owners looking into franchising their business often assume it will generally cost between $50,000 and $150,000 plus the legal documentation to set up a franchise. They also assume lawyer’s additional costs can run as high as $45,000, just for the legal documents.

Many believe they are looking at a six-figure sum that they often do not have. They cannot always afford all the fit-outs and plant and equipment as well as the additional staff they will need for support, marketing, sales, etc.

You may well be one of these people. Therefore, in this first chapter, I will show you such high costs do not necessarily have to apply.

When converting a business to a franchise, there are three main tasks:

1. You need to create a franchised business structure.

Franchising will affect your whole business. You will be creating at least two businesses from the one you have now — one for you, the franchisor, to manage the whole group and one for your franchisees to deliver your product or service to your customers.

To begin with, you need to work out:l How your franchise will be structuredl Which part of your business will become the new

franchise outletl How the marketing will be done and by whoml What fees and charges are reasonablel How you will recruit, train and support your

franchisees.

2. You need to prepare the operations and procedures manuals.

This list of things to do goes on, and many of the decisions you make through this process will be included in your Franchise Agreement and your detailed franchise manuals. These set out how you, the franchisor, will manage the group and how your franchisees will deliver your product or service to your clients.

3. You need to prepare the legal documents.These need to reflect the specific arrangements between

you, as franchisor, and your new franchisees. This work cannot be escaped and it has to be done.

Brian Keen is the owner of How to Franchise Simply, which delivers a

simpler step-by-step franchising system in a number of different media, including

the Internet and through workshops. www.howtofranchisesimply.com.au

www.FranchiseBuyer.com.au • June 2015 • FRANCHISE BUYER 25

Franchising Your Business

The Myths Related to

a Business ConceptPart 1

Myth #1: Franchising a business is expensive. By Brian Keen

Franchising & Business Opportunities ExpoThe second and third of three expo series of the Franchising Council of Australia continues in Brisbane and Melbourne.WHEN: 18–19 July 2015 (Brisbane)WHERE: Brisbane Convention & Exhibition Centre (Merivale and Glenelg Streets, South Brisbane, QLD 4101)WHEN: 21–23 August 2015 (Melbourne)WHERE: Melbourne Convention and Exhibition Centre (1 Convention Centre Place, South Wharf, VIC 3006)HOW MUCH: Online pre-registration: adult $15.00; on-site ticket purchase: adult $20.00

HIGHLIGHTS: Free legal and financial advices on how to buy and set up a franchise * Free seminars on essential know-hows to be delivered by franchise experts * Professional franchising bodies such as the Australian Competition & Consumer Commission to promote the compliance with the Franchising Code of Conduct and the Fair Work Ombudsman to provide information about Australia’s workplace rights and rules * Free specialist franchise courses to be offered by the Asia-Pacific Centre for Franchising Excellence and Griffith University * Diverse range of franchise opportunities from featured franchise brandsMORE INFO: www.franchisingexpo.com.au

26 FRANCHISE BUYER • June 2015 • www.FranchiseBuyer.com.au

Events

Upcoming EventsExpos, conferences, seminars and forums are great venues to learn tips from and network with other business professionals and entrepreneurs.

National Franchise ConventionThe National Franchise Convention 2015 (NFC15), the largest and must-attend annual franchise event in Australia, is the meeting place for inspiration, motivation and thought leadership on all things franchising.WHEN: 11–13 October 2015WHERE: RACV Royal Pines Resort on the Gold Coast (Ross Street, Benowa, QLD 4217)HOW MUCH: NFC15 members: $1,100.00 (early bird rate), $1,700.00 (standard rate); NFC15 non-members: $2,430.00 (standard rate; no entry to the gala dinner)HIGHLIGHTS: Keynote speakers sharing their expert knowledge and motivational stories * Concurrent panel sessions featuring industry speakers and franchising case studies * Workshop sessions providing an in-depth examination of the core issues and challenges franchisors are facing today * The Sunday Legal Symposium (11 October 2015) * CFE endorsed sessions * MYOB FCA Excellence in Franchising Awards Gala Dinner recognising the best and brightest in the industry on Tuesday night (13 October 2015) * Abundant networking opportunities including the Monday networking night at Movie World Gold CoastKEYNOTE SPEAKERS: Steve Sargent (CEO of Australia/New Zealand, General Electrics), Andrew Demetriou (former CEO, Australian Football League) and Alisa Camplin OAM (2002 Winter Olympic gold medallist)MORE INFO: wired.ivvy.com/event/NFC15/

INTERNATIONAL EVENTSn Franchise Opportunities Live, 4–5

September 2015, London, UKn Taipei International Chain and Franchise

Autumn Exhibition, 18–21 September 2015, Taipei, Taiwan

n National Franchise Exhibition, 2–3 October 2015, Birmingham, UK

n The Franchise Show, 24–25 October 2015, Toronto, Ontario, Canada

n Franchising & Licensing Asia, 29–31 October 2015, Singapore

n The Franchise Show, 7–8 November 2015, Vancouver, British Columbia, Canada

n West Coast Franchise Expo, 12–14 November 2015, Anaheim, CA, USA

n World Franchise Forum, 10–11 November 2015, Doha, Qatar

n International Franchise Conference & Exhibition, 18–19 November 2015, Abu Dhabi, UAE

n China Franchise Expo, November 2015, Shanghai, China

n World SME Expo Hong Kong, 3–5 December 2015, Hong Kong

www.FranchiseBuyer.com.au • June 2015 • FRANCHISE BUYER 27

Franchising

Reading

Inspired ReadingThese books are about creating products

and services that customers want.

28 FRANCHISE BUYER • June 2015 • www.FranchiseBuyer.com.au

Ask: The Counterintuitive Online Formula to Discover Exactly What Your Customers Want to Buy...Create a Mass of Raving Fans...and Take Any Business to the Next LevelAsk, by the expert online marketer Ryan Levesque, talks about the “mind-reading” system that creates survey-based, customised sales funnels, which is revolutionising the online business. Ask is about knowing what people really want to buy — not what you think they want and not what they say they want but what they “really” want. The secret to knowing is asking them the right questions in a surprisingly different way. The Ask formula has been used to help build multimillion-dollar businesses in 23 different industries, generating over $100 million dollars in sales in the process.HIGHLIGHTS: Why most businesses are doing surveys all wrong * Four types of surveys you need to be using * Exclusive online bonus material * The formula Levesque implemented that grew his first business from $0 to $25,000 a month in just 18 months * Six crucial steps in the Ask formula.AuTHoR: Ryan LevesquePRINT: Paperback (160 pages; price: USD 11.07)PuBLISHeR: Dunham Books (April 21, 2015)ISBN-13: 978-1939447722

DIGITAL: Download on Kindle (file size: 1706 kb; PRICe: USD 7.19)

Decoding the New Consumer Mind: How and Why We Shop and BuyIn Decoding the New Consumer Mind, award-winning consumer psychologist Kit Yarrow shares surprising insights about the new motivations and behaviors of shoppers, taking marketers where they need to be today — into the deeply psychological and often unconscious relationships that people have with products, retailers, marketing communications and brands.HIGHLIGHTS: How to combine technology and innovation to enhance brand image * How to win love and loyalty through authenticity and integrity * How to put the consumer’s needs and preferences front and center * How to

deliver the most emotionally intense, yet uncomplicated, experience possible.AuTHoR: Kit YarrowPRINT: Hardcover (224 pages; price: USD 21.64)PuBLISHeR: Jossey-Bass; 1st ed. (March 31, 2014)ISBN-13: 978-1118647684

DIGITAL: Download on Kindle (file size: 708 kb; PRICe: USD 16.99)

Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer)Value Proposition Design is the second book in the Strategyzer Series, which explains how to create products and services customers want and how to create value propositions customers cannot resist. It complements the first book, the international bestseller Business Model Generation, which focuses on how to create great business models.HIGHLIGHTS: A tool dedicated to describing how an organisation creates value for its customers with its products and services * Stronger guidance on how to integrate the authors’ tools with testing methodologies such as Customer Development and Lean Startup * More hand-holding on how to integrate these tools into people’s daily work practice.AuTHoR: Alexander Osterwalder, Yves Pigneur, Gregory Bernarda and Alan SmithPRINT: Paperback (320 pages; PRICe: USD 23.24)PuBLISHeR: Wiley; 1st ed. (October 20, 2014)ISBN-13: 978-1118968055

DIGITAL: Download on Kindle (file size: 3881 kb; PRICe: USD 21.49)

Small Fish Business CoachingFounded in 2006 as a successful one-man coaching operation in Sydney’s northern beaches, Small Fish Business Coaching has grown to be an established provider of business coaching services to small and medium businesses in Australia and the United States. Its core values are based on integrity, fairness, generosity, abundance, relationships between equals and winning together. Small Fish Business Coaching has three main components: (a) Taking you out of the day-to-day running of your business and making you think about your objectives and how to get there, (b) Having a business coach look at your business, goals and ideas unburdened by what you know already (or what you think you know) and (c) Using a structured and methodical system to analyse your business and to guide you to achieve your goals and address the things holding you back.CONTACT: Small Fish Business Coaching, P.O. Box 1664, Byron Bay, NSW 2481; 60 Centennial Circuit, Byron Bay, NSW 2481; Phone: 02 5612 9836; Fax: 1800 198 897; Email: info@smallfish.com.au;

Web: www.smallfish.com.au

Online

Websites We LoveCheck out these websites of Australian business coaching

teams who can help you grow better your business.

ActionCOACHActionCOACH is the largest business coaching company in the world. Founded in 1995, ActionCOACH has grown to more than 1500 offices in more than 50 countries. ActionCOACH Corporate Australia was born in 2013, when ActionCOACH North Ryde (established in 2005) and Business Coaching Centre (established in 2008) joined forces. ActionCOACH, a team of committed, positive and successful people who are always striving to be balanced, integral and honest, helps tens of thousands of business owners increase their profit, manage their time better and improve their employee productivity. Its vision is ‘world abundance through business re-education’. Its “14 points of culture” makes sure that everyone who touches, or is touched by the ActionCOACH team, will benefit greatly and, in some way, move closer to becoming the person they want to be or achieve the goals they want to achieve.CONTACT: ActionCOACH, Level 2, Building B, 12 Julius Avenue, North Ryde, NSW 2113; Phone: 02 9111 5037; Email: info@actioncoachanz.com;

Web: actioncoachanz.com

Shirlaws Coaching Founded in 1999, Shirlaws Australia has grown from a small limited company in Australia to proudly establishing itself in the United States, United Kingdom, Canada, Singapore, Spain, the Middle East and Benelux. Its vision is to create an international business devoted to changing lives — to support positive change across the world based on the founding principles of open honest and fair. Working with thousands of clients varying in size from SMEs to PLCs, Shirlaws Australia offers three key services: (a) Consulting — Project focused with a clearly defined brief and agreed milestones and ROI, (b) Coaching — Transfer of knowledge and skills by working together with the individuals and teams to support implementation and change programs and (c) Advisory — Ongoing strategic support to the CEO and Board or other senior executive appointments.

CONTACT: Shirlaws Australia, P.O. Box 1668, Fortitude Valley, QLD 4006; Suite 23, Plumridge House, 36 Agnes Street, Fortitude Valley, QLD 4006; Phone: 1300 853 772; Email: infoaus@shirlawscoaching.com; Web: www.shirlawscoaching.com

www.FranchiseBuyer.com.au • June 2015 • FRANCHISE BUYER 29

30 FRANCHISE BUYER • June 2015 • www.FranchiseBuyer.com.au

Technology

App ChatNeed to track your expenses while on the go? There’s an app for that!

ExpensifyExpensify, acknowledged by the tech community as the best app for expense reporting, makes capturing receipts, tracking time or mileage, business travel and creating expense reports quick and easy.

FeATuReS: Easy receipt capture • Automatic receipt scanning • Mobile expense creation • Time entry • Mileage entry • Bank and credit card import • Easy report submission • Expensify trips • Worldwide currency support • Company expense policies • Offline mode • ExpenseIt with Expensify • IRS guaranteed eReceipts • Integrations with import and export.

Available on the App Store, Google Play, Windows Store and BlackBerry World (FREE)

Visual BudgetVisual Budget allows you to easily manage your personal and business accounts using powerful, advanced analysis and consolidation features.

FeATuReS: Multiple accounts • Expense/income categories • Budget mode • Manual and automatic importing • iTunes file sharing • Overview tools • Graphs and charts.

Available on the App Store and Google Play (FREEMIUM)

ConcurConcur, a business travel and expense reporting app, allows you to keep track of your expenses and stay productive on the go.

FeATuReS: Importing data from credit cards • Airplane mode • Quick Expense • Receipt Store • Expense reports • Events and meetings * Travel request approval • Airfare and hotel booking • Flight, hotel and dining itineraries • Flight status • Integration with TripIt and TripIt Pro.

Available on the App Store, Google Play, Windows Store and BlackBerry World (FREE)

Spending TrackerSpending Tracker, an easy and user-friendly expense manager app, has one aim: to help you take control of your finances.

FeATuReS: Simple and intuitive user interface • Special design layout for tablets • Flexible time periods • Budget mode • Summary view • Log expense and income • Multiple accounts • Reports • Categories.

Available on the App Store, Google Play and Windows Store (FREEMIUM)

classifiedsA selection of listings from www.FranchiseBuyer.com.auACCURACY STATEMENT Whilst all care is taken to reproduce this information, please contact the listing owner for the most current information on listings.

New South Wales

Donut King (Macarthur Square)

* No refurbishment needed * Currently up to Donut King’s standard * Suitable for a motivated vendor looking to own/operate his own business * No prior experience required * Full training and ongoing support provided * Plant and equipment in great condition

Contact Name: Andrew Wilcoxemail: andrew.wilcox@franchisebrokers.com.auMobile: 0404 824 085

Price Details: $195,000

+ GST

Michel’s Patisserie (Bonnyrigg Plaza)

* Bonnyrigg is a highly populated suburb in Sydney South-West and has high-density suburbs surrounding it * Shopping complex contains specialised stores that draw a large amount of customers * Large customer base associated with 15 years of business

Contact Name: Andrew Wilcoxemail: andrew.wilcox@franchisebrokers.com.auMobile: 0404 824 085

Price Details: $220,000 + SAV

Sub Sandwich (Lithgow Valley Plaza)

* Fantastic location in Lithgow Valley Plaza * Strong and loyal customer base * Fully trained team in place * No fit-out required * Great franchise agreement in place until 2033 * Great Lease in place until 2021, with the option of renewing

Contact Name: Andrew Wilcoxemail: andrew.wilcox@franchisebrokers.com.auMobile: 0404 824 085

Price Details: $160,000 + SAV

Anytime Fitness (Lower Blue Mountains)

* Highly profitable and well-established business * Fully managed * A reputable and international brand * Innovators of the 24-hour, mixed fitness franchise * Low fee structure and overheads * Approximately 1,200 members

Contact Name: Andrew Wilcoxemail: andrew.wilcox@franchisebrokers.com.auMobile: 0404 824 085

Price Details: $1,100,000 (negotiable)

Pack & Send (Botany)

* Brand-new 10-year franchise agreement * Large exclusive territory servicing the Sydney southeastern suburbs * Low levels of nonperishable stock * Business-to-business trading hours * Full training with ongoing backup and support * Diverse customer base

Contact Name: Bob Boswellemail: bob.boswell@franchisebrokers.com.auMobile: 0411 745 678

Price Details: $249,000 + SAV

($3,000)

Nutrition Station (Cronulla Fitness First)

* Brand-new Nutrition Station outlet in one of Sydney’s busiest Fitness First locations * Business set-up has been completed * Brand-new fit-out and full Nutrition Station franchise support

Contact Name: Bob Boswellemail: bob.boswell@franchisebrokers.com.auMobile: 0411 745 678

Price Details: $95,000

Signwave (Newtown)

* Respected and recognised brand * State-of-the-art print technology and training programmes * Proven effective local and national marketing * Buying power with suppliers, helping lower your costs

Contact Name: Bob Boswellemail: bob.boswell@franchisebrokers.com.auMobile: 0411 745 678

Price Details: $1,950,000 +

SAV

Australia Post (Cronulla Area)

* Excellent business model * Good lifestyle/work balance * Annually revised fee and commission structure, with discounts for purchasing Australia Post products * No ongoing franchise or licence fees * Ongoing training and support provided

Contact Name: Bob Boswellemail: bob.boswell@franchisebrokers.com.auMobile: 0411 745 678

Price Details: $450,000

Healthy Habits (Tweed City)

* Prime position within the food court * Loyal customer base * New modern store with excellent plant and equipment * No new fit-out required * Full training * Outstanding franchisor support * Fantastic team in place * Reasonable rent * Steady turnover

Contact Name: Bob Deanemail: bob@franchisebrokers.com.auMobile: 0408 822 544

Price Details: $65,000 + SAV

www.FranchiseBuyer.com.au • June 2015 • FRANCHISE BUYER 31

classifieds

Jetts Fitness (Castle Hill)

* Owners moving overseas * Established club with stable and loyal membership * Huge potential for improvement for owner operator * Long lease to 2026 * Staff in place * Excellent manager and regular PTS using the facility * All equipment is owned outright

Contact Name: Graeme Woosteremail: graeme@franchisebrokers.com.auMobile: 0418 442 717

Pizza Hut (Newport)

* Massive Price Drop * Great new menu * Modern fit-out * Very manageable rent * Lease to 2018 * Recession-resistant industry * No prior experience required * Full training and ongoing support provided * Comprehensive national marketing programme

Contact Name: Graeme Woosteremail: graeme@franchisebrokers.com.auMobile: 0418 442 717

Aussie Farmers Direct (Cherrybrook)

* Well-respected and successful home delivery franchise * Currently operated with contract driver * Existing customer base * Large territory in northwest Sydney with huge population growth * No middle man, keeping operating costs low

Contact Name: Graeme Woosteremail: graeme@franchisebrokers.com.auMobile: 0418 442 717

Aussie Farmers Direct

* Well-respected and successful home delivery franchise * Currently owner operated * Existing customer base * Large territory in northwest Sydney including Castle Hill and Baulkham Hills, with huge population growth * No middle man, keeping operating costs

Contact Name: Graeme Woosteremail: graeme@franchisebrokers.com.auMobile: 0418 442 717

TheCoffeeClub (Central Coast)

* Located in major shopping centre with long lease in place * Under management * Fully trained staff in place * Full training and ongoing support * Well-established business with a loyal customer base * Comprehensive national marketing programme

Contact Name: James Tayloremail: james.taylor@franchisebrokers.com.auMobile: 0447 273 287

PoolWerx

PoolWerx has a vacant territory available in the Maitland area for a franchisee to commence as a mobile operator * 3 weeks of intensive training * Strong database of domestic pools within the marketing area and local marketing tools provided

Contact Name: James Tayloremail: james.taylor@franchisebrokers.com.auMobile: 0447 273 287

Battery World (Castle Hill)

Comprehensive 6-week franchisee induction programme * Fit-out and signage meets current franchise standards. * Fantastic location on Victoria Avenue * Long lease in place that includes four dedicated car parking spaces * New 6x6 year franchise agreement

Contact Name: James Tayloremail: james.taylor@franchisebrokers.com.auMobile: 0447 273 287

Sleepy’s The Mattress Experts (Wagga Wagga)

* Sleepy’s seeks expansion in regional areas of NSW * Simple operating mode * No experience needed * Full training provided * Lower entry cost * Award-winning customer service philosophy * Innovative and technologically advanced product ranges

Contact Name: James Tayloremail: james.taylor@franchisebrokers.com.auMobile: 0447 273 287

International Sandwich Chain (East Tamworth)

* Well-established store situated in location facing the Oxley Highway, next to Oporto’s and across the road from Mc Donald’s * Currently operated under management * Expected increasing trade due to the development of Woolworths and Dan Murphy’s next door

Contact Name: Leo Rodinoemail: leo@franchisebrokers.com.auMobile: 0417 551 445

International Sandwich Chain (Centrepoint Tamworth)

* Situated directly opposite Aldi and JB Hi Fi * Above this store is the only picture theatre and dramatic arts theatre in town * Good parking and access to the site * Currently operated under management * Full training and ongoing franchisor support

Contact Name: Leo Rodinoemail: leo@franchisebrokers.com.auMobile: 0417 551 445

Price Details: $259,000

Price Details: $349,000 + SAV

Price Details: $120,000

Price Details: $120,000 (including vehicle)

Price Details: $399,000

Price Details: $90,800 + GST

+ van

Price Details: $295,000 + SAV

Price Details: $840,000 + SAV

Price Details: $180,000–$220,000

(all inclusive)

Price Details: $720,000

+ SAV

32 FRANCHISE BUYER • June 2015 • www.FranchiseBuyer.com.au

classifiedsInternational Sandwich Chain (Southside Tamworth) * Walking distance from main sporting fields in Tamworth * Situated 1 km from the Equine Centre * Directly opposite McDonald’s and located within a service station * Currently operated under management * Full training and ongoing franchisor support

Contact Name: Leo Rodinoemail: leo@franchisebrokers.com.auMobile: 0417 551 445

Bakers Delight (Ballina)

* Beach-side location * Prominent location within Ballina Fair Shopping Centre, Ballina’s busiest shopping centre * Long lease in place until 2020 * Iconic Australian brand * Fresh, handcrafted product * Family culture * Ongoing operational support

Contact Name: Leo Rodinoemail: leo@franchisebrokers.com.auMobile: 0417 551 445

El Churro Cafe (WestfieldParramatta)

* Kiosk is located on a prime location on Level 5 * Fantastic location * Long lease in place * Virtually new fit-out, with no expense to be incurred * Simple to operate

Contact Name: Warren Mulleremail: warren@franchisebrokers.com.auMobile: 0418 266 917

Michel’s Patisserie (Parramatta)

Located in a centre that is on the iconic Church Street and is experiencing the benefits of the Parramatta Council revamp * Part of RFG ensures world-class support and systems * An opportunity that will suit a married couple who take pride in service

Contact Name: Warren Mulleremail: warren@franchisebrokers.com.auMobile: 0418 266 917

Soccer Enthusiast Training Model * Resale of existing franchise * Vendor has not started due to family commitments * Huge territory and opportunity exists for sports-minded persons who enjoys making a difference * Soccer pundits in western Sydney will relish the opportunity

Contact Name: Warren Mulleremail: warren@franchisebrokers.com.auMobile: 0418 266 917

A selection of listings from www.FranchiseBuyer.com.auACCURACY STATEMENT Whilst all care is taken to reproduce this information, please contact the listing owner for the most current information on listings.

QueenslandPrice Details:

$550,000 + SAV

Price Details: $180,000 + SAV

Price Details: $300,000

Price Details: $175,000 + SAV

Price Details: $25,000 + SAV

Chipmunks Playland and Cafe (Birtinya)

* Half-way through the first lease term * Current fully managed * Staff happy to stay with new owner * Current owner will be reinvesting into the franchise group * Great business situated on the beautiful sunshine coast with an amazing local following

Contact Name: Ashley Noffkeemail: ash.noffke@chipmunks.com.auMobile: 0430 233 090

Price Details: $495,000 + SAV

TheCoffeeClub (Broadbeach)

* Owner moved interstate * Prime location in the heart of Broadbeach * Recent refit * Massive potential for growth * Experienced staff in place * Loyal customer base * Currently run under management * No previous experience * All training provided

Contact Name: Bob Deanemail: bob@franchisebrokers.com.auMobile: 0408 822 544

Bakers Delight (Runaway Bay)

* Great location * Proven business formula * Ongoing operational assistance * Fresh handcrafted product * Family culture * Iconic Australian brand * Rent reduction in new lease * No previous industry experience required * Full training provided

Contact Name: Bob Deanemail: bob@franchisebrokers.com.auMobile: 0408 822 544

Gelatissimo (Rockhampton)

* Proven franchise model with easy-to-use system * Extensive range of artisan gelato flavours * Three store formats: kiosk, in-line shop front and cafe * No food retail experience required * Initial and ongoing training, operational and marketing support

Contact Name: Dione Mauricemail: dione@franchisebrokers.com.auMobile: 0415 543 469

Price Details: $349,000 + SAV

Price Details: $249,500 + SAV

Price Details: $350,000–

450,000 + GST

www.FranchiseBuyer.com.au • June 2015 • FRANCHISE BUYER 33

classifieds

Australia Post (Frenchville LPO) * Good sales turnover * Very well-established business * Strong lease tenure and terms in place * Excellent business model * Annually revised fee and commission structure * No ongoing franchise or licence fees * No prior experience required

Contact Name: Dione Mauricemail: dione@franchisebrokers.com.auMobile: 0415 543 469

Bakers Delight (Townsville)

* New franchise opportunity within existing shopping centre * 7-year lease * Full training provided, including baking * Excellent ongoing support systems

Contact Name: Dione Mauricemail: dione@franchisebrokers.com.auMobile: 0415 543 469

Domino’s Pizza (Bagara)

* New site * Proven systems and procedures * Dedicated territories * Unparalleled support * Comprehensive training programmes * Constant innovation and reinvention * Ongoing infrastructure and marketing support * Local franchise consultant

Contact Name: Dione Mauricemail: dione@franchisebrokers.com.auMobile: 0415 543 469

Submarine Sandwich Store (Tanah Merah)

* New store * Situated in a prime location with freeway exposure * Adjacent to BP fuel station and Zarraffa’s Coffee * Growing business * Currently operated under full management * Perfect for owner operator * Full training and ongoing franchisor support

Contact Name: Leo Rodinoemail: leo@franchisebrokers.com.auMobile: 0417 551 445

Toscani’s (Brisbane Southside)

* Strong sales and profits * Prime location in busy shopping centre and rapidly growing area * Recently refurbished * Run under management * Loyal customer base * Ongoing franchisor support

Contact Name: Leo Rodinoemail: leo@franchisebrokers.com.auMobile: 0417 551 445

Domino’s Pizza (Mareeba)

* New site * Proven systems and procedures * Dedicated territories * Unparalleled support * Comprehensive training programmes * Constant innovation and reinvention * Ongoing infrastructure and marketing support * Local franchise consultant

Contact Name: Dione Mauricemail: dione@franchisebrokers.com.auMobile: 0415 543 469

TheCoffeeClub(Ayr)

* Fit-out is current * Great lease and franchise agreement tenures and terms in place * Good shopping centre location * No experience required * Full training and ongoing support provided * Loyal customer base * Comprehensive national marketing programme

Contact Name: Dione Mauricemail: dione@franchisebrokers.com.auMobile: 0415 543 469

Burger Club (Sunshine Coast) * Opportunity to start a new Burger Club * Franchise is not a fast-food outlet but a quick-service restaurant using a simple menu containing 16 international burger options prepared to order * Easily managed burger operation

Contact Name: Dione Mauricemail: dione@franchisebrokers.com.auMobile: 0415 543 469

Baskin Robbins (Deeragun)

* Great opportunity for husband-and-wife team * Store only 15 months old but with loyal following of passionate fans * Franchisor will supply 1-month free ice cream and initial marketing programme as additional incentives to assist the incoming owner

Contact Name: Dione Mauricemail: dione@franchisebrokers.com.auMobile: 0415 543 469

Xpresso Mobile Cafe (Noosa)

* No experience necessary * Di Bella coffee * 100% Australian owned * Exclusive and generous territory as close to your home as possible * No reporting, hidden fees or red tape * Best-looking Mercedes-Benz coffee vans * Unique coffee bean showcase

Contact Name: Dione Mauricemail: dione@franchisebrokers.com.auMobile: 0415 543 469

Price Details: $350,000–

600,000 + GST

Price Details: $399,000

Price Details: $399,000

Price Details: $130,000

Price Details: $119,500 + GST

Price Details: $440,000

Price Details: $500,000

Price Details: $350,000–

600,000 + GST

Price Details: $240,000 + SAV

Price Details: $530,000 + SAV

34 FRANCHISE BUYER • June 2015 • www.FranchiseBuyer.com.au

classifieds

Pizza Capers (Meadowbrook) * Currently run under management * Limited direct competition * Located in the local shopping centre, close to Logan Hospital * Popular franchise brand * Fantastic franchisor training and ongoing support * No experience necessary

Contact Name: Leo Rodinoemail: leo@franchisebrokers.com.auMobile: 0417 551 445

Stepz Fitness (Upper Moung Gravatt)

* New condition * Only 1 year old and growing * Solid base/new equipment * Prime location in busy commuter area * Franchisor ongoing support * Low staff levels * Growing membership base * Recognised brand * Sale price less than establishing a new club

Contact Name: Leo Rodinoemail: leo@franchisebrokers.com.auMobile: 0417 551 445

Gelare (South Bank)

* Top location * Strong sales * Owners must sell due to family commitments * Easy to operate * Products compliment the restaurants scene alongside * No fit-out or upgrade required * All equipment in excellent working order * No prior experience necessary

Contact Name: Leo Rodinoemail: leo@franchisebrokers.com.auMobile: 0417 551 445

Pizza Capers (Mount Gravatt)

* Coming Soon * Located on busy Logan Road * Run under management * Strong profits * Low rent * Lease until 2019 with a 1x5 year option * Ongoing franchisor support * Popular brand

Contact Name: Leo Rodinoemail: leo@franchisebrokers.com.auMobile: 0417 551 445

Bridgestone (Ipswich)

* Close to seven-figure sales turnover and continually growing * Sale includes all necessary equipment required to operate the business * Huge, international brand * Well-established business with a strong customer base * Opportunity for an owner operator

Contact Name: Mick Craigemail: mick@franchisebrokers.com.auMobile: 0417 778 587

Jetts Fitness (Redland Bay)

* Run under management * Growing membership base * Great size of club 317 sqm * Prime location in one of the largest housing markets in Southeast Queensland * No previous experience necessary * Comprehensive and ongoing training and support

Contact Name: Mick Craigemail: mick@franchisebrokers.com.auMobile: 0417 778 587

Local Appliance Rentals

Owner is flexible on the selling terms and options: (1) Sell the business outright, (2) Become an equity partner while new owner runs the business or (3) Split the area into two territories and sell each one individually (price to be negotiated).

Contact Name: Mick Craigemail: mick@franchisebrokers.com.auMobile: 0417 778 587

Bridgestone (Toowoomba)

* Growing sales turnover * Sale includes all necessary equipment required to operate the business * Huge, international brand * Well-established business with a strong customer base * Opportunity for an owner operator * Recently refurbished

Contact Name: Mick Craigemail: mick@franchisebrokers.com.auMobile: 0417 778 587

Jetts Fitness (Victoria Point)

* New listed price * Two payment options: (1) $125,000 + SAV (equipment owned outright) and (2) no upfront payment (take over the equipment lease current payout amount of $125,000) * Run under management * Prime location in Victoria Point Shopping Centre

Contact Name: Mick Craigemail: mick@franchisebrokers.com.auMobile: 0417 778 587

Gelare (South Bank)

* Top location * Strong sales * Owners must sell due to family commitments * Easy to operate * Products compliment the restaurants scene alongside * No fit-out or upgrade required * All equipment in excellent working order * No prior experience necessary

Contact Name: Mick Craigemail: mick@franchisebrokers.com.auMobile: 0417 778 587

Price Details: $75,000 + SAV

Price Details: $199,000 + SAV

Price Details: $265,500 + SAV

Price Details: $299,000 + SAV

Price Details: $295,000

+ SAV (approx. $70,000)

Price Details: $199,000 + SAV

Price Details: $380,000+ Rental

Contracts Future Receivables

Price Details: $170,000 + SAV (approx. $60,000)

Price Details: $265,500 + SAV

Price Details: $125,000 + SAV

www.FranchiseBuyer.com.au • June 2015 • FRANCHISE BUYER 35

classifiedsSubmarine Sandwich Store (Tanah Merah) * New store * Situated in a prime location with freeway exposure * Adjacent to BP fuel station and Zarraffa’s Coffee * Growing business * Currently operated under full management * Perfect for owner operator * Full training and ongoing franchisor support

Contact Name: Mick Craigemail: mick@franchisebrokers.com.auMobile: 0417 778 587

Pizza Capers (Mount Gravatt)

* Coming Soon * Run under management * Strong profits * Low rent * Lease until 2019 with a 1x5 year option * Ongoing franchisor support * Popular brand

Contact Name: Mick CraigEmail: mick@franchisebrokers.com.auMobile: 0417 778 587

Stepz Fitness (Upper Mount Gravatt)

* New condition * Only 1 year old and growing * Solid base/new equipment * Prime location in busy commuter area * Franchisor ongoing support * Low staff levels * Growing membership base. * Recognised brand * Sale price less than establishing a new club

Contact Name: Mick Craigemail: mick@franchisebrokers.com.auMobile: 0417 778 587

ZarraffasCoffeeHouse(Redcliffe,Brisbane)

* Award-winning and prestigious franchise brand * Lifestyle opportunities of living and working in beautiful Redcliffe * Proven business model * Large and loyal customer base * No experience necessary * Full training and ongoing support provided

Contact Name: Russ Webbemail: russ@franchisebrokers.com.auMobile: 0467 051735

BeaumontTiles(Redcliffe)

* New stores available * Australia’s leading ceramic tile and bathroom ware company * Fantastic profit margins * Excellent support systems * Fully integrated, high-profile national marketing programme and ongoing training provided

Contact Name: Russ Webbemail: russ@franchisebrokers.com.auMobile: 0467 051735

Sleepy’s The Mattress Experts (North Lakes) * Sleepy’s seeks expansion opportunities in Brisbane North * Simple operating model * No experience needed * Full training provided * Low entry cost * Award-winning customer service philosophy * Innovative and technologically advanced product ranges

Contact Name: Russ Webbemail: russ@franchisebrokers.com.auMobile: 0467 051735

Bright Eyes (Brisbane North)

* Carries both leading international and exclusive house brands * Simple-to-operate proven business system * Suits owner-operator or investor * Low-cost entry level and low ongoing royalty payments * Full training and ongoing support provided

Contact Name: Russ Webbemail: russ@franchisebrokers.com.auMobile: 0467 051735

Pizza Hut (Burpengary)

* Know-how, training, systems and a group of departmental experts * Innovation through new product development and leading systems and processes * Capital investment required * Sites territories available * Qualifications required

Contact Name: Russ Webbemail: russ@franchisebrokers.com.auMobile: 0467 051735

Lava Carts (Brisbane North)

* World-class high-demand coffee * Greenfield sites * Typically shops or kiosk concepts in shopping centres * Complete design and fit-out of concept to turnkey stage * Potential for cash incentive from landlord * Site advocacy services available

Contact Name: Russ Webbemail: russ@franchisebrokers.com.auMobile: 0467 051735

Fernwood Fitness (Everton Park, Brisbane North)

* Established, strong performing ladies gym supported by a regular income from direct debits would suit a male or female owner * All training is provided * State-of-the-art new functional training space * Over 35 classes per week

Contact Name: Russ Webbemail: russ@franchisebrokers.com.auMobile: 0467 051735

Price Details: $240,000 + SAV

Price Details: $299,000 + SAV

Price Details: $199,000 + SAV

Price Details: $550,000 + SAV

Price Details: $260,000

Price Details: $180,000–220,000

(all inclusive)

Price Details: $150,000

Price Details: $250,000–

350,000 + GST

Price Details: $80,000 + GST

Price Details: $769,500

36 FRANCHISE BUYER • June 2015 • www.FranchiseBuyer.com.au

Snap Fitness (Chermside) * Coming Soon * Great location with lots of parking * State-of-the-art equipment * Growing memberships * Shower facilities * Minimal staffing required * No previous experience required * Full training provided * Continual support

Contact Name: Russ Webbemail: russ@franchisebrokers.com.auMobile: 0467 051735

Price Details: $547,000

(negotiable) + SAV

Price Details: $749,500

(negotiable) + SAV

Nandos (Brisbane Inner Suburb) Nandos’ first restaurant opened in Johannesburg in 1987 and now has restaurants in 38 countries. The first Australian restaurant opened in Perth in 1990. Nandos is famous for its Portuguese flame-grilled marinated chicken and Peri-Peri sauce.

Contact Name: Russ Webbemail: russ@franchisebrokers.com.auMobile: 0467 051735

clAssifieds

South Australia

A selection of listings from www.FranchiseBuyer.com.au

ACCURACY STATEMENTWhilst all care is taken to reproduce this information, please contact the listing owner for the most current information on listings.

Red Rooster (Murray Bridge)

* Located on Adelaide Road in Murray Bridge * Rent under 10% of sales * Well-established business with loyal and growing customer base * No prior experience required * Full training and ongoing support provided * Comprehensive national marketing programme

Contact Name: James Griggemail: james@franchisebrokers.com.auMobile: 0401 237 717

Naracoorte Tyrepower

* Centred in the heart of the agriculture and viticulture regions * To service nearby towns such as Keith, Bordertown, Lucindale and Kingston * Situated in the heart of the Limestone Coast region and located midway between Adelaide and Melbourne

Contact Name: James Griggemail: james@franchisebrokers.com.auMobile: 0401 237 717

Price Details: $345,000 + SAV

Price Details: $475,000

Price Details: $250,000 + SAV

Midas (Morphett Vale)

* Great location with high visibility from the road * Soon to be RAA certified * Great lease in place * Growing business * Trusted brand with customers * Loyal customer base * Advertising power * Buying power * Ongoing support * Comprehensive training

Contact Name: James Griggemail: james@franchisebrokers.com.auMobile: 0401 237 717

Brazilian Beauty (North Adelaide)

* Ideal location in North Adelaide Shopping Village operating 6 days a week * No fit-out required * Long lease in place to 2019 * Current owner works minimal hours * Low franchise fees * No experience necessary * Full initial and ongoing training provided

Contact Name: James Griggemail: james@franchisebrokers.com.auMobile: 0401 237 717

Price Details: $380,000 + SAV

www.FranchiseBuyer.com.au • June 2015 • FRANCHISE BUYER 37

classifieds

Sub Sandwich (Victor Harbor) * Currently run under management * Full training and ongoing franchisor support * No prior experience required * Long lease with option to 2024 * With over 42,000 stores * Undisputed leader in the sandwich market worldwide

Contact Name: James Griggemail: james@franchisebrokers.com.auMobile: 0401 237 717

Bean Bar (Hindmarsh Square)

* Located adjacent to Hindmarsh Square * Owner moving into head office position within Bean Bar * Local franchisor offering full support and flexibility * No initial franchise fee or training fee * 4 weeks of comprehensive training

Contact Name: Sam Griggemail: sam@franchisebrokers.com.auMobile: 08 8272 8435

Bing Boy (Marion)

* Price reduction * Located at Event Cinema Complex in Westfield Marion * Up-to-date fit-out * Long lease in place until 2017 * No experience necessary * Extensive training programme and continual operational support provided * Currently run under management

Contact Name: Sam Griggemail: sam@franchisebrokers.com.auMobile: 08 8272 8435

Red Rooster (Mount Gambier) * Price reduction * Currently run under management * Fully trained staff in place * Rent under 6% of sales * 70% of sales are drive-thru * New update and fit-out * No prior experience required * Full training and ongoing support provided

Contact Name: Sam Griggemail: sam@franchisebrokers.com.auMobile: 08 8272 8435

Price Details: $360,000 + SAV

Price Details: $700,000

Price Details: $85,000 + SAV

Price Details: $295,000

(negotiable)

Price Details: $40,000

Bing Boy (Elizabeth)

* All reasonable offers considered * Currently run under management * Long lease in place until 2020 * Located in the Elizabeth Shopping Centre food court * No experience necessary * Extensive training programme and continual operational support provided

Contact Name: Sam Griggemail: sam@franchisebrokers.com.auMobile: 08 8272 8435

CaffePrimo(Blackwood)

* Located in the rapidly expanding Blackwood area * Increasing profitability * Current owner only works 15 hours * Very little competition nearby * Specials board allows flexibility to offer varying food options * Full support from local franchisor

Contact Name: Sam Griggemail: sam@franchisebrokers.com.auMobile: 08 8272 8435

Jaymak Australia (Berri & Murray Bridge)

* Own a successful business whilst still maintaining a healthy lifestyle * Have a supported network of members * Be involved with a business that is one of a kind * 90% repeat customers and a productivity rate of over $100 per hour

Contact Name: Sam Griggemail: sam@franchisebrokers.com.auMobile: 08 8272 8435

Crust Gourmet Pizza Bar (Torrensville)

* Prime location on Henley Beach Road * Short opening hours * Option to open for lunch on weekends * Long lease in place to 2017 * Currently run under management * Potential for an owner operator to increase returns * Return to owner of over 40%

Contact Name: Sam Griggemail: sam@franchisebrokers.com.auMobile: 08 8272 8435

Price Details: $140,000

Price Details: $525,000 + SAV

Price Details: $315,000 + SAV

South Australia

A selection of listings from www.FranchiseBuyer.com.au

ACCURACY STATEMENTWhilst all care is taken to reproduce this information, please contact the listing owner for the most current information on listings.

38 FRANCHISE BUYER • June 2015 • www.FranchiseBuyer.com.au

classifieds

Victoria

Price Details: $180,000

Price Details: $150,000 + SAV

($80,000)

Price Details: $199,000 +

SAV (approx. $30,000)

Price Details: $249,000

Price Details: $99,950

Gym Franchise (Watsonia Region)

* Top fitness franchise * Very low investment * Would suit a local owner/operator * Be your own boss working your own hours * Easy to run * No experience required

Contact Name: John Ferraroemail: john@franchisebrokers.com.auMobile: 0423 241 241

Hairhouse Warehouse (Waverley Gardens Shopping Centre)

* Situated in a central location adjacent to main entrance of Woolworths supermarket * No prior experience required * Full training and ongoing support provided * Prominent location within one of Melbourne’s established shopping centre

Contact Name: John Ferraroemail: john@franchisebrokers.com.auMobile: 0423 241 241

ABS (Balwyn)

* Well-established profitable business * Nationally recognised brand * Well located * Good main road exposure * Strong clientele * This franchise was established in the late 1980s and acquired by the current owner in 2005 * Currently open 5 days/week

Contact Name: John Ferraroemail: john@franchisebrokers.com.auMobile: 0423 241 241

Sumo Salad

Current operator to relocate family back to New Zealand * Experienced, well-trained staff * Located in a busy regional shopping centre * Branding fully compliant as brand-new store * Long lease with affordable rent * Long franchise agreement

Contact Name: John Ferraroemail: john@franchisebrokers.com.auMobile: 0423 241 241

Healthy Life (The Pines Shopping Centre, Doncaster East) * Very popular market * Current owner only working 2 days a week * Major shopping centre for the region * High traffic flow and fantastic visibility * Established and loyal customer base * Extensive range of products * Knowledgeable, highly trained staff

Contact Name: John Ferraroemail: john@franchisebrokers.com.auMobile: 0423 241 241

Curves Gym (Greensborough)

* Turnkey opportunity * Low investment * Would suit a local owner/operator * Be your own boss working your own hours while helping women achieve their health and fitness goals * Easy to run * No experience required

Contact Name: John Ferraroemail: john@franchisebrokers.com.auMobile: 0423 241 241

Solomons Flooring (Richmond)

* Main road exposure * Amongst the Bridge Road renovation strip * Great signage for maximum exposure * Established database for marketing, lead generation and referral programmes * Low overheads * Full training * Suit a family business or for an installer

Contact Name: John Ferraroemail: john@franchisebrokers.com.auMobile: 0423 241 241

City Discount Tyres (Bundoora)

* Main road exposure * Massive street frontage * Induction programmes and ongoing training * Ongoing dedicated franchise support network * Centralised advertising and marketing * Truly multibranded and independent retailer

Contact Name: John Ferraroemail: john@franchisebrokers.com.auMobile: 0423 241 241

Price Details: $180,000

Price Details: $279,000

Price Details: $199,000

+ SAV (approx. $90,000)

A selection of listings from www.FranchiseBuyer.com.au

ACCURACY STATEMENTWhilst all care is taken to reproduce this information, please contact the listing owner for the most current information on listings.

www.FranchiseBuyer.com.au • June 2015 • FRANCHISE BUYER 39

classifieds

Brumby’s Bakery (Geelong)

Very attractive location * No previous experience necessary * Comprehensive and ongoing training and support provided * Suit an owner operator * Established and loyal customer base * Adjacent to a busy supermarket * Extensive range of top-quality equipment

Contact Name: Rod Justinemail: rod@franchisebrokers.com.auMobile: 0409 686 292

Popular Fast Food Drive-Thru Restaurant (Bendigo)

* Increasingly popular brand * Easy systems in place * Potential $300,000 income to an owner operator * New store * New marketing campaigns in place for the brand * Great location * Impressive figures * Inspection will impress

Contact Name: Rod Justinemail: rod@franchisebrokers.com.auMobile: 0409 686 292

Popular Fast Food Drive-Thru Restaurant (Shepparton)

Increasingly popular brand * Potential income of more than $200,000 to an owner operator * Sales increasing * Prime location * Inspection will impress

Contact Name: Rod Justinemail: rod@franchisebrokers.com.auMobile: 0409 686 292

Gloria Jeans (Gateway Plaza, Warrnambool)

* Refurbishment just completed * Brand-new store * Very busy location * Would suit an owner operator * Strong and loyal customer base * No prior experience required * Full training and ongoing support provided * Comprehensive national marketing programme

Contact Name: Rod Justinemail: rod@franchisebrokers.com.auMobile: 0409 686 292

Red Rooster (Shepparton)

Highly sought-after franchise * Long lease and franchise agreement * Prime location opposite newly renovated showgrounds * Increased traffic flow due to the showgrounds * No experience necessary * Full comprehensive and ongoing training provided

Contact Name: Rod Justinemail: rod@franchisebrokers.com.auMobile: 0409 686 292

Red Rooster (Mildura)

* Huge Price Drop * Highly profitable business to an owner operator * No prior experience required * Full training and ongoing support provided * Comprehensive national marketing programme * Opportunity for catering * Loyal and growing customer base

Contact Name: Rod Justinemail: rod@franchisebrokers.com.auMobile: 0409 686 292

Premium Fast Food Takeaway Restaurant/Drive-Thru Outlet (Bendigo)

* Very popular and respected brand * Highly sought-after franchise * Major refurbishment just completed * Great location * Impressive sales and profit * No experience necessary * Full comprehensive training and ongoing support provided

Contact Name: Rod Justinemail: rod@franchisebrokers.com.auMobile: 0409 686 292

Renovated Cafe Opportunity (Warrnambool)

* Recent refurbishment completed * Six-figure income to owner operator * Basically a new cafe * Impressive sales * Cheap rent * Suit owner operator * Busy location * No experience necessary * Make an offer

Contact Name: Rod Justinemail: rod@franchisebrokers.com.auMobile: 0409 686 292

CafeCoffeeShop(Mildura)

* Busy shopping centre location Fantastic opportunity for an owner operator * Attractive store with plenty of seating * Low rent * Needs a minimal amount of staff to run the business * No experience needed * Equipment in excellent condition

Contact Name: Rod Justinemail: rod@franchisebrokers.com.auMobile: 0409 686 292

Wendy’s (Western Melbourne Suburbs)* New refurbishment completed * Long established business * Loyal customer base * Located in a busy shopping centre * Requires a small amount of staff to run * Suit an owner/operator * Easy business model to operate and run * No experience necessary

Contact Name: Rod Justinemail: rod@franchisebrokers.com.auMobile: 0409 686 292

Price Details: $129,000

Price Details: $949,000

Price Details: $800,000

Price Details: $200,000

Price Details: $775,000

Price Details: $550,000

Price Details: $950,000

Price Details: $199,000 + SAV

Price Details: $279,000

Price Details: $249,000

40 FRANCHISE BUYER • June 2015 • www.FranchiseBuyer.com.au

HudsonsCoffee(Ballarat)

* Very cheap rent * Large street frontage and exposure * Two entrances from the busy shopping mall * Franchise fee paid for up until 2021 * No experience necessary * Comprehensive training programme and ongoing support * Near big-brand supermarkets

Contact Name: Rod Justinemail: rod@franchisebrokers.com.auMobile: 0409 686 292

TheCoffeeClub (Wagga Wagga)

* Very high sales * Cheap rent * Highly sought-after franchise brand * Impressive return to an owner operator * Desirable working hours * Be your own boss * Best suited to an owner operator * Minimal amount of staff needed to run

Contact Name: Rod Justinemail: rod@franchisebrokers.com.auMobile: 0409 686 292

Gametraders (Highpoint Shopping Centre)

* Great location * Excellent training programme * Third biggest shopping centre in Australia * Needs minimal amount of staff to run * No experience necessary * Very large level of traffic flow * Established customer loyalty * Proven business systems

Contact Name: Rod Justinemail: rod@franchisebrokers.com.auMobile: 0409 686 292

GNC (Airport West S/C)

* Very large level of traffic flow * Long lease and franchise agreements * Product and brand recognition * Established customer loyalty * Proven business systems * Established buying power and supplier relationships * Comprehensive training

Contact Name: Rod Justinemail: rod@franchisebrokers.com.auMobile: 0409 686 292

Red Rooster (Bendigo)

* Major refurbishment and signage completed * Excellent lease in place with options * Great location * Impressive sales and profit * Full and comprehensive training and ongoing support * Highly sought-after franchise * No experience necessary

Contact Name: Rod Justinemail: rod@franchisebrokers.com.auMobile: 0409 686 292

Price Details: $329,000

Price Details: $595,000

Price Details: $119,000 + SAV

Price Details: $189,000

Price Details: $950,000

clAssifieds

www.FranchiseBuyer.com.au • June 2015 • FRANCHISE BUYER 41

A selection of listings from www.FranchiseBuyer.com.auACCURACY STATEMENT Whilst all care is taken to reproduce this information, please contact the listing owner for the most current information on listings.

Western Australia

Price Details: $200,000

An Exciting New Model Snap Centre (Kensington) * An all-new look and feel inside and out * Flexible lifestyle, smaller investment and an ongoing annuity stream * Lower entry cost * Tried and tested model * Two types of models: no production and light production * Lower initial investment

Contact Name: Rajiv Rajanemail: enquirieswa@franchisebrokers.com.auMobile: 08 9468 5131

Mix & Go- Froyo

* 40–50 sqm * Low rent at $50,000 per annum * Extensive training and ongoing support provided * Low start-up investment and ongoing royalties * Aggressive national growth strategy * Opening end of March 2016

Contact Name: Rajiv Rajanemail: enquirieswa@franchisebrokers.com.auMobile: 08 9468 5131

Red Rooster (Melville)

* Dynamic product range * Flexible cooking platforms * Intensive marketing * Existing buying power * Strategic support * World-class training

Contact Name: Rajiv Rajanemail: enquirieswa@franchisebrokers.com.auMobile: 08 9468 5131

Kleenit (Peel/Mandurah)

* Coming Soon * Low overheads and operating costs * Multiple income streams * Long-term franchise agreement in place, with option for further renewal * Full training and support provided * Flexible working conditions for hands-on owner operator

Contact Name: Rajiv Rajanemail: enquirieswa@franchisebrokers.com.auMobile: 08 9468 5131

Price Details: $210,000

Price Details: P.O.A.

Price Details: $149,000

(vehicle inclusive)

classifiedsSub Sandwich Franchise (Broome) * Currently run under management * This franchise was ranked #1 in Franchise Opportunity by Entrepreneur Magazine 2010 * With over 42,000 stores worldwide * Undisputed leader in the sandwich market worldwide

Contact Name: Reece O’Sullivanemail: enquirieswa@franchisebrokers.com.auMobile: 0419 198 584

Baker’s Delight (Karratha)

* No baking experience necessary * Full comprehensive training provided * Full team of skilled and highly trained staff in place

Contact Name: Reece O’Sullivanemail: enquirieswa@franchisebrokers.com.auMobile: 0419 198 584

Donut King (Pilbara Region)

* Coming Soon * Under management * Well-known mining town of Western Australia * New equipment and fit-outs

Contact Name: Reece O’Sullivanemail: enquirieswa@franchisebrokers.com.auMobile: 0419 198 584

Huge Cash Flow Franchise

* One of Australia’s largest networks of rental equipment stores * Opportunity is perfect for an investor looking for great returns whilst overseeing a business that is established to run itself * Great consistent cash flow and growing location

Contact Name: Reece O’Sullivanemail: enquirieswa@franchisebrokers.com.auMobile: 0419 198 584

MuffinBreak

* Price Drop * New franchisees are offered access to developed products and services, training and marketing advice as well as group advertising * Business is for sale as the owners are relocating back home overseas and need to sell regretfully

Contact Name: Reece O’Sullivanemail: enquirieswa@franchisebrokers.com.auMobile: 0419 198 584

Muzz Buzz (Albany)

* Coming Soon * Largest drive-through coffee business in Australia * Muzz Buzz serves sensational coffee that is quick, convenient and satisfying

Contact Name: Reece O’Sullivanemail: enquirieswa@franchisebrokers.com.auMobile: 0419 198 584

As Rare as Hen’s Teeth!

* Store is only 3 years old * Huge dining space with the added bonus of live on-site accommodation for a new owner * Full management team and staffing in place

Contact Name: Reece O’Sullivanemail: enquirieswa@franchisebrokers.com.auMobile: 0419 198 584

MuffinBreak (Bunbury Forum) * Coming Soon * No previous experience required * Full training is provided * Currently operated under management * Bank finance of 60% also available * Access to developed products and services, training and marketing advice * Group advertising

Contact Name: Reece O’Sullivanemail: enquirieswa@franchisebrokers.com.auMobile: 0419 198 584

Lava Carts (West Leederville)

* Very popular exclusive Private Label House blend * Wide demographic of customers * Current franchises are found in four states and the ACT * Lava Carts at Mt Pleasant Shopping Centre was awarded winner in the recent Retail Excellence Awards

Contact Name: Ryan Willsheremail: enquirieswa@franchisebrokers.com.auMobile: 08 9468 5130

Lava Carts (The Colonnade, Subiaco)

* Very popular exclusive Private Label House blend * Wide demographic of customers * Current franchises are found in four states and the ACT * Lava Carts at Mt Pleasant Shopping Centre was awarded winner in the recent Retail Excellence Awards

Contact Name: Ryan Willsheremail: enquirieswa@franchisebrokers.com.auMobile: 08 9468 5130

Price Details: $569,000 + SAV

Price Details: $599,000 + SAV

Price Details: $1,079,000 +

SAV

Price Details: $99,000 + SAV

Price Details: $395,000

Price Details: $149,000

Price Details: $499,000 + SAV

Price Details: $549,000 + SAV

Price Details: $150,000 + GST

Price Details: $180,000 + GST

42 FRANCHISE BUYER • June 2015 • www.FranchiseBuyer.com.au

classifiedsLava Carts (Claremont Quarter)

* Very popular exclusive Private Label House blend * Wide demographic of customers * Current franchises are found in four states and the ACT * Lava Carts at Mt Pleasant Shopping Centre was awarded winner in the recent Retail Excellence Awards

Contact Name: Ryan Willsheremail: enquirieswa@franchisebrokers.com.auMobile: 08 9468 5130

Lava Carts (Joondalup)

* Very popular exclusive Private Label House blend * Wide demographic of customers * Current franchises are found in four states and the ACT * Lava Carts at Mt Pleasant Shopping Centre was awarded winner in the recent Retail Excellence Awards

Contact Name: Ryan Willsheremail: enquirieswa@franchisebrokers.com.auMobile: 08 9468 5130

Buy Australian Properties (Bunbury) * Opportunity to enter the property investment industry without any initial formal qualifications * Established product and service with widespread brand name recognition * Access to land developers and builders products across Australia

Contact Name: Ryan Willsheremail: enquirieswa@franchisebrokers.com.auMobile: 08 9468 5130

Croissant Express (Mill St, Perth CBD)

* New cafe (only 18 months old) * Excellent location situated in the heart of the city and right opposite Parmelia Hilton Hotel * 5 days/week business provides flexibility and lifestyle * Expanded new menu available * Extensive catering offering

Contact Name: Ryan Willsheremail: enquirieswa@franchisebrokers.com.auMobile: 08 9468 5130

EmbroidMe (Malaga, Perth)

* Existing, extensive and loyal client base. * Well-trained staff * New lease available for new owner * Excellent training provided * No experience necessary * Proven consistent sales and profits * Perfect for husband-and-wife team * Monday to Friday

Contact Name: Ryan Willsheremail: enquirieswa@franchisebrokers.com.auMobile: 08 9468 5130

Buy Australian Properties (Karratha) * Opportunity to enter the property investment industry without any initial formal qualifications * Established product and service with widespread brand name recognition * Access to land developers and builders products across Australia

Contact Name: Ryan Willsheremail: enquirieswa@franchisebrokers.com.auMobile: 08 9468 5130

Red Rooster (Warwick Grove)

* Dynamic product range * Flexible cooking platforms * Intensive marketing * Existing buying power * Strategic support * World-class training

Contact Name: Ryan Willsheremail: enquirieswa@franchisebrokers.com.auMobile: 08 9468 5130

Chicken Treat (Carramar, Perth)

* Coming Soon * Great location in an ever-expanding residential area * Part of a community-based shopping centre with high traffic * Long lease in place * High-quality training programme * Ongoing support * New menu and marketing campaign

Contact Name: Ryan Willsheremail: enquirieswa@franchisebrokers.com.auMobile: 08 9468 5130

Aussie Farmers Direct (Marmion, Perth)

* Coming Soon * Two massive territories included in the sale * Well-placed and affluent suburbs include Marmion

Contact Name: Ryan Willsheremail: enquirieswa@franchisebrokers.com.auMobile: 08 9468 5130

Croissant Express (171 St Georges Tce, Perth)

* Great location situated in the heart of St Georges Tce at the base of Brookfield Plaza * Perfect for an owner operator looking to start their first business

Contact Name: Ryan Willsheremail: enquirieswa@franchisebrokers.com.auMobile: 08 9468 5130

Price Details: $180,000 + GST

Price Details: $180,000 + GST

Price Details: $100,000

Price Details: $399,000

Price Details: $49,000 + SAV

Price Details: $100,000 + GST

Price Details: $600,000

Price Details: $459,000

Price Details: $100,000

Price Details: $99,000

www.FranchiseBuyer.com.au • June 2015 • FRANCHISE BUYER 43