From Tester Childhood To Adult

Mette Bruhn-Pedersen & Brian Robinson

MenuWho are we and why are we making this presentation ?

Some theory of human behaviour and beliefs

Workshop Example 1 – Experiencing the Drama Triangle and how to escape from its limitations

Workshop Example 2 – Using NLP to exchange limiting old beliefs for resourceful new solutions

Testers Bill of Rights

ByTom Gilb & Kai Gilb

• Testers have the right to unambiguous and clear requirements, qualities must be quantified.

•Testers have the right to be a party to setting the quality levels of process and documents inputs, and to their product outputs.

•Testers have the right to sample the process and document inputs, and to reject inputs of poor quality.

•Testers have the right to test evolutionarily; early as the system increments. •Testers have the right to an even workload, adequate resources, and to have a life. •Testers have the right to specify the potential consequences of products that they have not been allowed to test properly.

•Testers have the right to not clean up sloppy work by others, but to test for compliance to requirements.

The Testers Bill Of Rights

What Are Your Challenges ?

We would like to spend a short while collecting information from you about the challenges you face in your everyday work as a tester in your organisation

We will apply the techniques we are presenting here to a selection of these problems

You will also get a chance in the afternoon session to apply the technique we are presenting to one of your particular problems

Conscious / Subconscious

Parts of our Personality

Thoughts, Beliefs, Physiology and

Behaviour

Inner Child / Inner Parents

The Drama Triangle

R-ComplexReptilian BrainInstinct, survival, eating, aggression, dominance, reproducing....Responds by one of the 3-F’sFight, Flight or Faint !

Limbic SystemMammalian BrainEmotions, parenting, mood, memory, “value judgements.”

NeocortexPrimate Brainlanguage, abstraction, planning, self-awareness, logical analysis

Conscious Mind

Subconscious Mind

Logical

Self-Awareness

PlanningAnalytic

alEmotions

“Biological hard disk”

Instincts

Automatic bodily functions

Automatic learnt behaviour

Verbal Language

Non-Verbal communication

Reasoning

Who Am I

Inner Child and Inner Parents

I am OK as I amI can I learnI do my best

I am not good enoughI always do it wrongI can’t do it, you canI never do enough

You are fine as you areYou are developingI can help you if you need itYou can do it

You are not good enough, I am.You can’t do it, I canYou never do enough

The Drama Triangle

Victim

RescuerPersecutor

You are not good enoughYou can’t do it.You never do enough

You are not good enough. I am You can’t do it. I can.

I can’t do it, You can.I am not good enough, You are.It’s not my fault. Its the others.

I can’t do itI am not good enoughI always do it wrongI never do enough

Escape From The Drama Triangle

RescuerPersecutor

You are not good enoughYou can’t do it.You never do enough

You are not good enough. I am You can’t do it. I can.

Victim

I can’t do it, You can.I am not good enough, You are.It’s not my fault. Its the others.

I can’t do itI am not good enoughI always do it wrongI never do enough

Guide

You learn from your experiencesI can guide you You can do it

Creator / Initiator

I can. Can you guide me ?I am good enough.I need some extra resources.

I can do itI learn new thingsI do my bestI learn from my experiences

Motivator

We are always growing.I support youI challenge/motivate youHere are the resources you need

Mentor

Practical Workshop Of The Drama Triangle

• Examine a practical example from our everyday experience as testers or test managers

• Split into groups and role play ourselves in the Drama Triangle.

• Look at test methodologies and examine our reactions while in the Drama Triangle

• Experience a technique to stop and extract ourselves from the Drama Triangle

• Look at technical methodologies again with a new approach when out of the Drama Triangle

A communication model. Internal and External

How we process and respond to information. Our thoughts, beliefs and

behaviour

Analysisng what went wrong

Modelling what works

Toolbox of Techniques

A Set of Guiding Principles

NLPNeuro Linguistic Programming

External Events

FiltersGeneralise / Delete / Distort

AttitudesBeliefsMemoriesValuesDecisionsLanguage

Internal Representation

Physiology

State

Behaviour

Guiding PrinciplesNLP Presuppositions

We experience amodel of the

world, not the world

as it “really” is

Respect other people’s model of the

world

Every behaviour has a

positive intention

People are not their

behaviour

There is no failure

only feedback

I control my mind and

therefore my results

Every situation contains many possibilities.

If what you are doing is not working....

do something else

The actual meaning of your

communication is displayed in the response you get

We cannot not

communicate

Flexible people and organisations

have an advantage over

less flexible.

• Examine a practical example from our everyday experience as testers or test managers

• Choose several of the NLP Presuppositions

• Demonstration of the Substitution of Limiting Beliefs

• Split into groups and use the same technique to work on the problems that you have presented

• Discuss the experience

Practical Workshop On The NLP Technique -

Substitution of Limiting Beliefs

Any Comments on

The Testers Bill Of Rights

Testers Bill of Rights

ByTom Gilb & Kai Gilb

That’s All Folks !

Mette Bruhn-Pedersenmettebruhnpedersen@yahoo.dk

Brian Robinsonbrian@mindyourpath.com