UY BAN NHAN DAN CONG HOA XA HOI CHU NGHiA VIFT NAM THANH PHO THANH HOA Dtic 14p - Ti do - Hqnh phtic

TP. Thanh Hcia, ngay eel thong 11 nam 2016

KE HOACH Thvc hien Chtrang trinh hanh gong so 30-CTr/TU ngay 25/10/2016 cua Ban

ChAi) hanh Bang 130 thanh ph6 Ian thin XX nh*n ky 2015-2020 ve cai cach thit tuc hanh chinh

Thuc hin Chuang trinh hanh dOng so 30-CTr/TU ngay 25/10/2016 cua Ban Chap hanh Dang b(5 thanh pho Fan thin XX, nhini kS72015-2020 N4' cai cach thu ttic hanh chinh(TTHC), UBND thanh ph6 xay dung 1(6 hoach that hien voi nhang not dung eh& yeu nhu sau:

I. MIX RICH - Di5t pha trong cai cach TTHC nham two buck chuyen bien ve chat tar

nkan thirc d6n hanh cong cua ca h',0 th6ng chinh tri va town xa hoi d4c bit la Qi ngil can bo, cong chirc, vier' chirc, ngued lao cong truc tiep thirc hien TTHC gop phan that hien lupe tieu CCHC giai down 2011-2020 teen dia ban;

- Dot pha trong cai each TTHC nharn dap ung tot nhAt cho to chirc, ca nhan, doanh nghi0 trong that hi"0 TTHC, cai thin moi tru&ng dau tu, kinh doanh, giai phong moi nguon lac cua xa h(ii; nang cao Wang lac canh tranh, bao dam dieu kien cho nen kinh to cua thanh pho phat tri6n nhanh,b&'n vimg.

YEU CAU - Bao dam vai tro lanh dap tien phong cua cac cap uy Dang doi viii chinh

quyen cac cap trong that hien nhiem vu xac dinh cai cach TTHC la khau d;(5t. pha;

- Dam bao tinh cong bo, ,th6rig nhat, hop phap, hop khoa hoc cua he th6ng TTHC; su dinh can thiet khi that hien quy trinh giai quyet TTHC; dam bao su cong khai, minh bath, de hieu, de tiep can, de that hien TTHC;

- To chirc guar' tr*, tuyen truyen sau rOng cac mgc tieu, nhim vu cua k6 hoach thgc hien khau clot pha cai each TTHC den moi tang lop nhan dan.

III. IVIVC TIEU I. Muc tieu chung - Nghiem die that hien CO hi#0 lac, hi.`u qua Nghi,quyet so 30c/NQ-CP

ngay 08/11/2011 cua Chinh pha Chucmg trinh tong the cai cach hanh chinh giai down 2011-2020; Nghi quy61 s6 36a/NQ-CP ngay 14 thong 10 nam 2015 cua Chinh pha ve Chinh pha din dr; Quyet dinh s6 225/QD-TTg ngay 04 thong 02 nam 2016 dm Thu Wong Chinh pha phe du3* k" hoach CCHC n1-14 nue,Yc giai down 2016 - 2020; Nghi guy& Dai h(5i dai bieu Dang be) tinh Thanh Hoa. Ian thir XVIII, xac dinh khau dijt pith thin ba: Day mph cai each hanh chinh, cai thin mph me moi tnthng dau tu kinh doanh, bao dam su thong thoang, minh bath, hAp dan de thu hut cac nha dAu tu trong va ngoai nu& vao dau tu, san xudt, kinh doanh teen dia ban tinh;

s' g/‘ /KH-UBND

- Hien thkrc hoa muc tieu cai each TTHC la mot trong hai khau di5t, pha thoi kSi CNH - HDH theo tinh tian Nghi quyk dm BCH Ding b$5 thanh pho Ian thin XX, g6p plfan dua thanh ph6 Thanh H6a tra thanh dan vi Anh hung Lao dOng trong th&i kST doi med.

2. Mtic Wen cu the - Den nam 2020: TTHC dugc cai each ca ban troll tat ca cac linh vkrc, muc

do hai long dm to chuc, ca nhan va doanh nghiep khi giai quyet TTHC dat tren 95%; hoan thanh viec xay dung Chinh quyen dien tu(CQDT) thanh ph6; day manh ung dung cong nghle thong tin trong hog dO'ng quan 1/ nha nuac; nang cao chat luting, hiu qua hoat dOng cua cac Trung tam hanh chinh cong (HCC), 100% TTHC dugc that h*i qua BO phb tiep nhan va tra k6t qua lien ti hien dai tren toan dia ban trong do 100% dich vu hanh chinh cong dugc cung cap true tuyen mire d0' 3 va 50% that mix d'.;) 4; cat giam it nhat 20% chi phi tuan thu TTHC; cong 136 danh muc cac dich vu HCC ten Cong TTDT; xay dung va sir dung th6ng nhat biL mau dien tir trong giao dich gala ca quan hanh chinh nha nuoc, to chuc va ca nhan, dap *rig yeu cAu dan gian hoa TTHC;

- Kiern soat chat the cac TTHC; dog khai, minh bach quy dinh, TTHC bang cac hinh fink thi& thuc va thich hgp; that hien th6ng nhat each tinh chi phi ma ca nhan, to chirc phai bora khi giai quy6t TTHC; duy tri va cap nh4t ca so. du lieu qu6c gia ve TTHC; tie') nhan, xir 1)", phan anh, kien nghi cua ca nhan, to chuc ye cac quy dinh, TTHC hanh chinh; bao dam sir tham gia tich cac, rang rai cua tat ca cac Ca quan, to chuc, ca nhan vao qua trinh kiem soat TTHC;

Dao tao dugc ngu6n nhan luc chat lugng cao, dap ung that thi nhie:m vu thai kSi Cong nghiep hoa - H*1 dai hoa.

IV. NOI DUNG 1. Bac) dam he thong chi ciao diet' hanh cai each TTHC hoat Ong

thOng nhat, hieu Itrc, WO qua Thanh 14p va bao darn Ca the hog dOng cho Ban chi 40, To Dku moi

kiem soat TTHC, Trung tam 01 dm, 01 cua lien thong ten toan dia ban theo huong dong b.), thong nhat, h*i lac, hi*1 qua nharn tao khau dOt pha cai each TTHC giai loan 2016-2020; bao dam su nhat quan, kien tri lien tuc trong trier) khai cai each TTHC tir xay dung chuang trinh, ke hoach, to chdc trier' khai that

kiem tra danh gia ket qua thuc hi4itheo muc tieu. 2. U'u tien ciao tao, sap xep, bo tri, chAt lircrng nguon nhan line lam

nhFe'm vu & TO Dau moi kiem soat TTHC, Trung tam 01 cira, 01 cua lien thong tren toan dia ban thanh phi')

Quy trinh b8 tri nguon nhan lac can chuan hoa cac khau: Danh gia that trong cong vi& theo chdc rang, nhi@n vu, quyen han dugc giao cua To Dau moi ki6m soat TTHC, Trung tam 01 dm, 01 dm lien thong ten toan dia ban; xac dinh khung va m6 to cong viec cua ti mg vi tri viec lam can thiet; xac dinh bien the va so lugng vi tri viec lam cua dan vi;

- Day la lkrc luting 'long cot can dugc ciao tao, boi duong kien thfrc, ky 'fang, thai dO can thiet doi vai cong viec, dong thOi tao moi truong lam v* thu4n Igi CO ca che ho trg, khuyen khich doi ngii nay phat huy nang lac, se( truong trong thuc thi cong vu;

- Ngtroi clf.rng d'au co quan, dan vi dugc quyen kien nghi, dexu.at vai UBND thanh pho ve chat luting nguon nhan luc cac phuang an be tri sap xep de cam ket hoan thanh nhim vu &rot giao.

3. Ra soat, kiem soit, clan gifin hoa, cong khai, minh b4ch quy dinh, TTHC tren tiing rinh vtyc quan 1$/ nha ntrov

- He thong, danh gid tong the thuc tong cac TTHC hien hanh tren town d.a ban, phat cac bat cap tren co sa do dua ra cac phuong an giai quyet TTHC theo huang dan gian, thu4n lqi cho ca nhan, to chirc va doanh nghip. Phan dau rat ngan then gian giai quyet TTHC giant toi thieu 40% khi thirc hi0 so vai quy dinh; De'n 2017: 100% cac TTHC dugc chuan hoa theo quy trinh ISO 9001:2008 va dugc thuc hi'n qua trung tam mat cira;

- Nghien dm de xuAt co quan co tham quyen ban hanh cac quy dinh've ho so TTHC cho pha voi thkrc tien, ca the lien thong, Quy trinh, trach nhiem phoi hop trong giai quyet va thuc hien TTHC, tao dieu kin cho ca nhan, to chirc Nth doanh nghip ti6p can, thuc hien TTHC mat each nhanh chOng, de long, thukin lgi;

.Diem soat TTHC la vi& lam cap nh4t cua tat ca cac phong, ban, don v.. Dinh kS, 6 thang mat lan tat ca cac phong, ban, don vi phai co bdo ke't quy, kiem soat TTHC theo quy di

• Xfiy dung ke hoach Don gian hoa TTHC; to chfic lay y kin cua ca nhan, to chirc va doanh nghipc6 lien quan khi giao dich TTHC; tong h9p, de xu'At cap có them quyen stis doi, thay the, bay, 1)6, bai bo cac TTHC khong con phit hap, gay kilo khan cho hoot Ong san xuat kinh doanh cua doanh nghip va doi song caa nhan dan;

- Tren co se( Quy& dinh 09/2015/QD-TTg ctia Thu twang Chinh phu nghien ciru ban hanh cac quy dinh ve ho so TTHC, co ch6' lien thong, Quy trinh, trach nh*n phoi hap trong thuc hien TTHC cho phu vai thkre an, tao dieu kin cho ca nhan, to chirc va doanh nghip tiep can, thuc hien TTHC mot cach nhanh chong, de clang, thuan

4. Hi0 tai hoa nen hanh chinh, bao dam cac nguon line cho cal each TTHC; xay dyng chinh quyen di?n tii(CQDT) thanh pho

- Den 2018, 100% tong s& cac plurong, xa dat chuan theo quy dinh cua Chinh phu la Trung tam hanh chinh cong(HCC) tai cac phtrong, xa;

- Den nam 2020, hoan thanh viec xay dung Trung tam HCC thanh ph6, co quan nha nix& chi dao, dien hanh theo mo hinh Chinh quyen dien tir, 100% CBCC,VC sir dung Nip thu dien tir cong vu trong trao doi van ban; 90% cac van ban, tai lieu chinh thirc dugc trao doi teen moi tru&ng mans va CO Cmg dung chix I4 ,so; 100% cac co quan hanh chinh tir cap phtrong,. A. den thanh pho dung phan mem quan 1y van ban va ho so cong v*, thi diem cuOc hop giao ban duvc to chirc trite tuyen gift UBND thanh ph6 vai cac co quan huu quan; 100% cac Trung tam HCC sir dung trang thiet bi hien d?i, (tong bo dugc ket not lien thong, sir dung phan mem tac nghiep, xir ly cong v* thong nhat tao moi tnrang giao dich than thin, thulan tien cho cong dan va doanh nghi0; cung cap 100% chirng thu so dm to chuc; 100% chi:mg thu so ca nhan tier cap pho truong phong thanh

phO tra len; 100% chUng thu so ca nhan cho lanh dao cap phuong, xa tren dia ban;

- ,De'n nam 2020, tra thanh CQDT tich hop, cung cap cac dich HCC true tuyen moi luc, moi nai, teen moi truong CNTT: Phai gan xay dung CQDT, tin h9c hod quan 1$, hanh chinh nha nuac v&i van de cai each TTHC. Day la hai n'cii dung có moi lien he m4t thik nhau. Cal each TTHC giup cho qua trinh xay dung CQDT dugc nhanh hcm va ngtrgc lai Ung dung CNTT la mot yeu to quan trong tac d'Og tich cue thuc day qua trinh cai cach TTHC; Phat trien nguon nhan lye CNTT: Co ca the tuyen dung dugc nhang CBCC gioi chuyen trach ye CNTT; tao ca che phoi hop giva cac ca quan chuyen trach CNTT, cac doanh nghl0 CNTT ca quan nha nook. Dao tao hoar dOng CNTT theo g chuyen nghi0 theo tieu chuan nganh nghe quoc gia. Nang cao trinh do dan tri, pho cap tin hoc cho moi nguon dan ten dia ban; Cai tien quy trinh thuc hien TTHC, chuan hod nghile:p vu, bao dam cac tieu chuan ISO, xay dung va hoan thien he thong thong tin va bao mat thong tin, Ung dung CNTT phuc vu CQDT; Websites cua thanh pho va cac phtding, xa cung cap thong tin tra ciru, bieu mau din dr, tiep nh4n phan anh cua nguai dan, doanh nghiep, thkxc hien &dna 1(.)"/ giao dich mot cua dien tir lien thong;

-Hoan th*1 moi, twang phap 1/ trien khai CQDT: Xay dung cac Quy Doiche:thoai; cung cap thong tin; sir dung mang may tinh, thu lien dr, thanh

toan din dr; Ben canh do, can phai xay dung khung phap ly bao dam an toan thong tin va bi mat thong tin ca nhan nham tao dung niem tin cho nhfing chil the tham gia vao cac giao dich cua, CQDT; xay dung he thong ca sa du lieu ve dia 1/, van hoa, du lich, thue, hai quan, hien dai hoa thanh toan c ien tit va cac tien ich khac dap Ung hiti qua cho dau tu, phat trien.

V. KINH PHI THVC HItN Du tinh tong kinh phi cho trien khai thuc hien 04 nhim vu tao dOt pha

trong cai each TTHC giai loan 2016-2020 la: 50,982,000,000 d6ng (co phu luc dinh kem

(Nam nntai 4), chin tram tam muvi hai tri'04 gong).

VI. GIAI PHAP 1. Giai phap to chirc chi dp, diet' hanh a) Huy dOng sue manh cUa ca he thong chinh tri thkrc hien nh*Ti vu cai

each TTHC; Tang cuang sir lanh dao, chi dao ctla cac cap uy Dang, chinhiuyen cac cap; sir pheii hgp ctla cac co quan, dan vi, dia phuang, sir giam sat dm Mat tr4n To quoc cac cap va cua nhan dan trong viec thuc hien cal each TTHC, col cong tac cal each TTHC thuc sir la nh*n vu trong tam, xuy'en su6t va la khau d(it pha cua thanh ph&

b) Masi cac nha chuyen mon gioi tu van cho thanh pho ye cai each TTHC, to chirc hoi thao khoa hoac, hoc tap cac mo hinh CCHC tien tien ch9n 19c dp dung tren dia ban d'e' dat hi'0 qua, tiet kiem cac nguon

c) Nang cao nhlan thuc, trach nhi0i cua moi can be?, cong chirc, vien chirc d6i vai khau &it pha cai each TTHC, da.'c bit la nang cao trach nhiem, sir nang Ong, sang tao va tien phong cua lanh dao cac cap chinh quy&'n trong viec thuc

hien cai cach TTHC. Nguoi dimg 6ti cac phong, ban, dan vi, phuang, x'a chiu trach nhim chi dao thong nhAt viec thkrc hien K6 ho?ch cai each TTHC trong ph4m vi quail ly cua minh, xac dinh cai each TTHC la nhim vu trong tam, thuZyng xuyen cua ca nhiem ky cong tac va phai chiu trach nhim toan dien truck UBND thanh pho ye ket qua cai each TTHC a dan vi, dia phucmg minh.

d) Xay ,clung CBCC lam cong tac cai each TTHC c6 nang lirc thanto chic that hien nhiem vu dtrgc giao theo yeu cau xay dung nen hanh chinh chuyen nghiep, hi."0 d4i trong tang giai clop phi' h9p vai diL chirc Wang, nhiem vu cua timg ca quan, don vi. Chu trong boidtrang cac k5f" nang tham muu xay dung, quan l*, that hien cac chuang trinh, ke ho4ch, du an, de an, nhim vu CCHC. Nghien ciru, that hien the dO, chinh sach doi vai doi ngii can b(5, cong chirc that hien chuyen trach va kiem nhim ye CCHC cac cap tren ca sey dieu kien, thim quyen, kha Wang cua thanh pho.

d) Thkr,9 nghiem 1u4t, man hanh chinh, day mph hog dOng thanh tra, kiem tra hog dOng cong vu, kip thoi phat hien va kien quye't xir ly nghiem minh, dua ra khoi bi) may hanh chinh nhang cong chirc, vien chirc yeu kern, thodi hoa, bie'n chAt, nhiing nhigu, tieu cac, khong hoan thanh trach nhiem duvc giao.

e. Chi dg) that hien co tong tam, tong di6m; lua chon mot so Firth vcrc de chi dao diem. Moi nam lua chon it nhAt mot not dung chuyen de, linh vuc de tap trung chi daothuc hien co hi@i qua. Hang nam, danh gia ke't qua that hien cong tac CCHC a cac cap, cac firth vkrc de co nhang giai phap thich h9p nharn nang cao hien qua, hi'u lac CCHC.

g. Xay dung 1)0 chi so theo doi, danh gia CCHC a cac phong, ban, don v, UBND cac phuong, xa". Dtra ket qua that hi"0 CCHC thanh mot trong nhang tieu chi de danh gia cong tac thi dua, khen thuang va bo nhim can bi), cong chirc, vier' chirc. Ket qua cai each TTHC la ca sa xem xet mirc c/0 hoan thanh nhim vu hang nam ngtr6i dung (tau, cap ph6 ngued &mg clau ca quan hanh chinh nha nuac cac cap.

h. Day manh cong tac thong tin, tuyen truyn; Dai Truyen thanh Truyen hinh thanh pho chit dOng phoi hop von cac co. quan bao chi, phat thanh truyen hinh tinh kip thoi dua tin, phan anh tinh hinh ket qua hog clOng ctla cong tac CCHC cua thanh pho. BiL &rang kip thefi nhang can b(), cong chdc, ca nhan va to chirc co sang kien CCHC, dtmg theyi 6-mg phan anh nhang dan vi, ca nhan vi

that hien chua tot nhim vu nay. 2. Giai phap,tai chinh - Huy dOng tong hop cac nguon von xd hOi hoa, von ngan sach thanh pho,

bao g'Om ngtion chi dau tit, chi sit nghilep ket hop vai nguon ngan sach khac nham that hien mac tieu xay dung Chinh quyen dien tir, va c/4i h6a nen hanh chinh quan tong that Khau dOt pha ye cai each TTHC giai clop 2016-2020.

- D6i vai nhang chuang trinh, di; an ung dung CNTT, hien dai hoa Trung tam HCC mang tinh chit trong tam, sir dung nguon kinh phi Ian can duac lkra chon thi diem, co chon loc tai mot so don vi, can danh gia chi tiet hieu qua trier' khai, lam ca sa nhan rOng mo hinh cho cac clan vi con lq.

- Khuyen khich trien khai theo hinh thirc thue dich vv CNTT trong cac co quan nha ntrac teen dia ban theo quy dinh tai Quyet dinh so 80/2014/QD-TTg ngay 30/12/2015 cila Thu Wong Chinh phu.

3. Gial phap ve moi truong phap 15/ HDND thanh pho thong qua du toan ngan sach cho cac de an, ke hoach

taco dOt pha thuc hien cai each TTHC giai doan 2016-2020; Xay dung va ban harsh Khung ki6n true CQDT thanh pho Thanh Hoa

phi' hop vai Khung ki6n true Chinh phu dien tir Vi4 Nam va Khung kiL triic CQDT tinh Thanh H6a; )(ay dtmg cac quy dinh ye an toan, an ninh thong tin; xay dung quy dinh ve quy trinh trao doi, ltru trix, xir ly van ban din tir bang mOi truong mang tren dia ban thanh pho va tinh nham tang cuarng chia se thong tin, giam van ban bang giay trong hoat dOng cua cac ca quan nha

VII. TO CHIJ'C THVC HIEN 1. Ban chi ciao: Ban chi dao CCHC thanh pile; CO trach nhi@.n chi dao, don de")c cac phong,

ban, dan vi, phuong, xa trien khai xay dung 1(.6 hoach thuc hien khau dot pha ye cai cach TTHC; tang cuong kiem tra viec trien khai, chap hanh cac qui dinh ve CCHC nhat la cai each TTHC cua cac don vi va trach nhim Ca nhan CBCC,VC khi thuc thi ding vv.

2. Phong NCii vu a) Ca quan thuong true giup UBND thanh ph8 chi dao, huong dan, don

doe, theo dai, kiern tra viec trien khai thut hien cac not dung chuang trinh, ke hoach CCHC, cai cach TTHC cua thanh ph6;

b) Trinh UBND thanh phii, Ban chi dao CCHC thanh phi) quy& dinh cac chu truong, bien phap day manh cong tac CCHC ten dia ban.

c) Huang dan cac phOng, ban, dan vi va UBND cac phtiong xa, xay dung ke hoach CCHC, cai cach TTHC; thuc hien the d(lbao cao theo quy dinh.

d) To chdc boi duang, tap huAn cho can bc1, cong chiic thuc hien cong tac CCHC tren dia ban.

d) PhOi kop triers khai cong tac tuyen yuyen ye CCHC; nhan re:mg cac dien hinh tien ti6n, de nghi khen thuong, WS/ lu:at ve CCHC.

e) Chu tri, phe3i hap vai phong Tai chinh, Van phong HDND& UBND thanh ph6, tong hop, trinh cap c6 tham quy&'n phan bo kinh phi tir ngan sach cho cac de an, chuo'ng trinh ye CCHC tren dia ban.

3. Van phong HOND&UBND thanh phO - Chu tri tham muu xay dung Trang thong tin din tir tren toan dia ban

thanh phsti; phoi hop vai cac phong, ban, UBND cac phueIng, xa thiet 14p co. sey dtr lieu ve TTHC va cong 1)6 cong khai ten Trang thong tin din tix thanh ph6 va cac hinh thirc khac theo quy dinh;

- Tham muu cho thanh ph6 xay dung ca the d4c thu, khuyen khich moi rong mang ltroi thong tin khoa hoc cong nghe ten dia ban va day mph xa he)si hoa cac hog Qng khoa hoc cong ngN.

- Chu tri, phoi hop voi cac don vi co lien quan trien khai dp dung he thong quan ly chAt luting theo tieu chuAn chAt luting TCVN ISO 9001:2008 theo Quyet dinh so 19/QD-TTg ngay 05/3/2014 dm Thu won Chinh phil; Thtreyng xuyen

theo dOi, don doe, kiem tra, danh gia, hi41 qua thuc thong tieu char). chat luting TCVN ISO 9001:2008 duck trien khai trong cac ca quan hanh chinh.

- Chit tri ph6i hop voi cac phong, ban thanh ph& UBND cac phixong, xa thi:et 14.p bao cao danh gia toan dien, khach quan thuc trang ha tang CNTT; cac phan mem tin hoc irng dung, Trang thong tin din tir tren toan dia ban tren ca so. dO bao cao tong ket danh gia, de xua't cac giai phap ye Ban chi dao CCTTHC thanh phe; de c6 twang xirl)'/ kip thoi, th6ng

4. Phong Ttr phap Chu tri tham muu UBND thanh pith ban hanh ke hoach trien khai thuc

hien toan blo khau dOt pha ve cai cach TTHC; theo doi, tong hop bao cao Ban chi dao vi& trien khai thuc hien cac ni)i dung khau dOt pha ve cai each TTHC dm tat ca cac phong ban, dan vi, phueyng xa; Nghien ciru nhang mo hinh mai, cach lam hay trong cai cach TTHC de bao cao thanh ph6 xem xet, trien khai nhan rang.

5. Phong Tai chinh — Ke ho#ch Chu tri tham muu thuc hien va CO trach nhiem huang clan cac ca quan,

dcm vi, dia phuang trong vi& 14p du toan ngan sach, quan ly, sir dung va quyet toan kinh phi thuc hilen cac nhim vu CCHC hang nam dam bao theo quy'dinh.

6. Trtrii.ng cac phong, ban, dun vi, Chti tich UBND cac phigeng a) Can cir ke hoach cua thanh ph6 va tinh hinh thuc to cua ca quan, dan

v., dia phuang xay dung va trien khai thuc hien Ke hoach thuc hien khau d6t pha ve cai each TTHC hang nam va Ca giai doan cua dan vi, dia phuang; xac dinh ro muc tieu, nhiem vu trong tam, giai phap chit yeu phan cong to chirc thuc h*i theo to trinh.

b) Ph61 hop chat die, hiu qua trong viec thuc hien cac nhim Yu, giai phap, muc tieu, chi tieu cua ke hoach.

c) Cong khai, minh bach cac TTHC de tao diL kien cho ngLthi dan, to chirc va doanh nghiep de clang, thu4n lgi trong tie'p can, thuc tri, phoi hop Y6i cac phong, ban, dan vi thiet 14p ca sey du lieu ye TTHC va cong bO cong khai tren Trang thong tin din to cua dia phuang;

Ban hanh theo tharn quyen hoc kien nghi thanh pho chi dao cac ca quan chirc nang ban hanh cac quy dinh ve ca che lien thOng, trach nhim ph6i hop, kST 14t, ky cutmg trong giai quyk cac TTHC lien quan den ca, nhan, to eh& va doanh nghi4);

d) Tang cuZIng cong tac thanh tra, kiem tra, giam sat tien d() \fa ket qua thuc hien Ke hoach cai cach TTHC da de ra. Dinh kS/ hang quy, 6 thang, hang nam hoc dOt xuAt bao cao ke't qua cong tac cai cach TTHC cua ca quan, dan vi, dia phuang giri ve phong Nqi vu tong hop, bao cao ca quan cap tren CO thAm quyen theo dung quy dinh.

7. Che di) bao cao: Cac phong, ban, dan v., phuang, xa thuc h*-1 dung, dit, kip theli che d0'

bao ca.() theo quy dinh ve thanh ph6 (qua Phong NOi Yu). Tren day la Ke hoach thuc hien khau dclt pha ye cai cach TTHC ten dia

ban thanh phO Thanh H6a nham thuc hien thang loci Nghi quyet Dang, b() thanh phO' nhiem kS, 2015-2020. K6 hoach xac dinh cu the 04 neii dung, se tiep tuc then khai xay dung trong ke hoach CCHC giai doan II (2016-2020) va hang nam.

Qua trinh tri6n khai se xac Binh rr5 hank) trinh, each that nham that hin thing lqi Chuang trinh CCHC tong the nha nuac giai down 2011-2020 theo tinh thn Nghi quye't 30c dm Chinh

Chu tich UBND thanh pho yeu cau truang cac .phong, ban, clan vi, phueyng, xa' trien khai that nghiem tut. Qua trinh trier' khai neu có vuang mac, cac clan vi bao cao UBND thanh pho de có huong chi ciao giai quyet.t.

Nei nhrin: - TTr Thanh uy, HDND TP (B/c - Chu tich, cac PCT UBND TP; - Cac pheng, ban UBND TP; - UBND cac phtrarng, xa.; - Lau: VT, BCD CCHC, NV.

PHI) LI)C DANH MVC CAC NO DUNG THk.J.0 HIEN KHAU DOT PHA CAI CACH THU TVC HANH CH1NH (Ban hanh kern theo Ke hogch /KH-UBND ngery oy /11/2016 cua UBND thanh pha Thanh Hoa)

Dan vi tinh: trlOtt clang

STT Danh muc Muc dich sir dung Don vi tinh SO

tnyng Don gia

A tri0 dong

Thanh tien Ngulin vOn Ghi chu

Trang thiet bi 17.893

2

4

5

6

7

8

He thong may cha va UPS

He thou may tram va g

phtang(xa)

He thong xep hang to dOng (TP + 37 pholyng(xa) May phan luong khach hang (may tinh + man hinh cam img) (TP + 37 He th6ng may tinh va man hinh tra cfru (TP + 37 phtromg(x5, He th6ng may tinh va man hinh (42inch) hien thi thong tin Chung theo link vkrc dat tai quay giao dich. (TP + 37 phu?Ing(xa) He thong truy&I hinh phuc NT khach hang (TP + 37 phubmg(xa) He thong may tinh va thiet bi phy trq phuc vu truy Op Internet va dang 14 dich vu true tuy& (TP + 37 phtrOng xa

UPS, may in tai quay + 37 BA

Cai at he thong phan mem tiep nhan, giai quyet 116, so..

Trang bi cho can 130 thu(ic 1).;) phan tiep nh4n va tra ket qua ho so TTHC. Phuc vu viec tac nghiep vai phan' mem giai quyet ht) so thu tuc hh chinh theo co the mot cua lien thong. Phuc vu cong dan lay so thil to dang ks, giai quy6t ho so thutuc hanh chinh. He thong man hinh cam fmg + phan mem huang dAn cong dan tit diem lAy phiL den quay phuc

Tra cfru trinh tu, thu tuc, tinh hinh giai quyet va ket qua giai quyet116 so thu tuc hanh chinh.

Thong bao thong tin Chung va chi tiet ve tinh hinh tiep nhan, thu 1S, h6 so tai cac Co giao dich.

De phuc vu ngoi ch6 xem thong tin, giai tri.

vu cong trirc tuyen tai bo phan tiep nh4n va tra ket qua.

Phuc vu cong dan truy cap interne, clang ksi dich

B (Th e

He th6ng

BA

BO

B"

C "i

Bo

96

38

42

42

39

39

39

75

15

45

25

18

21

9

11

150

1.440

1.710

1.050

756

819

351

429

NSTP

NSTP

NSTP

NSTP

NSTP

NSTP

NSTP

NSTP

STT Danh InvSO

Mgc dich sir dyng Don vi tinh uvng

Dan gia A

trieu dong) .A Thanh hen A A Nguon von Ghi chti

9

10

11

12

14

15

16

13 so.

He thOng may tinh va man hinh cam irng phuc vu khao sat lay y kien khach hang (TP + 37 phu6ng(xa He th6ng camera giam sat (co man hinh hi6n thi chuyen dung) (TP + 37 He tilting may Hi trg to thanh toan phi va l phi (TP ,+ 37 phu6ng(xa" Thiet bi tai quay dich vu NI try (may tinh, may in, may photo copy, dien thoai. ) (TP + 3 7

Thiet bi scan toe do cao (TP + 37 phuong x'a)

Ban ghe, to tai lieu (TP + 37 phtramg(xA)

Chi phi xa dun phan mem dich vu hanh chinh

(TP + 37 phlreyng(xa)

Chi phi dao tat), tap huan chung (TP + 37 phtreyng(xA)

, I , A Elt t4i 13.0 phan mot cira voi phan mem de lay 5, kien danh gia, phan 116 i dm khach hang ve thai (10 hai long khi duce cung cap (Lich vu.

B"

He thong

Bo

B^

A

B^

Quy trinh

Nguoi

38

38

38

38

49

49

491

222

52

18

93

16

6,9

1,5

342

1.976

684

3.534

147

784

3.387,9

333

NSTP

NSTP

NSTP

NSTP

NSTP

NSTP

NSTP

NSTP

MOi quy trinh tozmg

throng 01 phan mem

cong di0 tir mirc d() 4:

Ghi lai toan 13.0 boat dOng tai 130 phan TN va TKQ. Theo dai thai dO phuc vg dm can 1)0 cong chirc va hanh vi dm cong dan.

Phuc vu nhi&I phtrang thuc thanh toan thuan lcii cho ding dan, to chirc.

Phuc vu cac dich vu WI tip, cho cong dan nhu • " ,

danh may, photo copy, in an bier matt, Mil thoai.. ,

Phuc vu qua trinh scan sao ltru, luan chuyen ho tren phan mem (sir dung tonguon may scan

da trang N. tai cac co quan, don vi) Trang bi cho can b0 thuOc 116 phan tip nIfa'n va tra ket qua he) so TTHC. Phuc vu v* tac n i p voi phan mem giai quyet ho so NI tuc hanh chinh theo co ch6 mot cira lien thong.

Tin h9c hoa 267 TTHC cap huy'0 va 198 TTHC •

cap xa dal. mirc do 4 va 26 quy trinh quan 15,, thong ke, bao cao theo quy dinh

Dao tao cho tat ca can bO, cong chirc tham gia quy trinh mi)t cira, mot cira lien thong trong vkl.c sir dung,.quan 15, trang thiet bi ya van hanh he

II My thing he timing QLCL dien tir theo tieu chuiin ISO 9001:2008

4.611

STT Danh mucSo

Muc dich sir dung Don vi tinh wog

Don A A

tri0 dong) . A

Thinh t ten x A Nguon von Ghi chti

Chi phi xay dung phan •

mem kiem soat HTQL chat lugng ISO 9001:2008 mire d6 4: (TP + 37 phuong(x

Chi phi ciao t4o to huan •

,

pludyng(xa)

Chi phi danh gia not be?

Chi phi khac phuc su co tai lieu va cai tin he thong QLCL hang nam

, chirc cong bo •, chimg To nhfin tieu chuan

Duy tri he thong quan ly chAt luqng

Chung (TP + 37 Nguai

Tin hoc h6a 367 TTHC cap huyen va 218 TTHC •

cap xa d4t mire d6 4 va 52 quy trinh quan Vr, •

thong ke, bao cao theo quy dinh

AD o tao cho tat ca Lath ciao, can b6, cong chic tham gia quy trinh !nett cua, mot cira lien thong trong viec sir dung, quan V trang thiet bi va vfin hanh he thong Danh gia not b6 637 quy trinh va ban hanh tai lieu QLCL TO chirc lay y kien, hi@i chinh quy trinh va ban hanh quy trinh mai, ciao t4o tap huan thuc hien quy trinh da dugc cai lien Ban hanh danh muc tai lieu dp dung, to chirc

• • • danh gia, cong be) va de nghi cap chirng nhfin phii hop tieu chuAn hang nam Thuc hi'en viec ap dung va duy tri cac tieu chuan QLCL sau khi dude cap chimg nhan phii hop tieu chuan hang nam

Quy trinh

Quy trinh

Quy trinh

Quy trinh

Quy trinh

637

318

637

637

637

637

4,89

0, 0

0,50

0,75

0,40

0,30

3.115

254

319

478

255

191

NSTP

NSTP

NSTP

NSTP

NSTP

NSTP

Mlii quy trinh tucmg

dtxcmg 01 quy trinh

dm he thong

ph'fin mem kiem sok

III

Xfiy dung va trien khai chtroug trinh cat each hanh chinh hang nam (Theo QD cim UBND tinh) , ,

3.018

Cai cach the che Cai cach b6 may Cai cach tai chinh cong

Gom 09 not dung theo quy dinh G6'm 13 not dung theo quy dinh Gom 04 not dung theo quy dinh

N6i dung N6i dung N6i dung

9 13 4

20 30 36

180 390 144

NSTP NSTP NSTP

Tu phap N6i vu TCKH

STT Danh muc Muc dich sir dung Don vi tinh S

lirpg Don gia

tri0 dong)

ti en Thanh hen A A Nguon von Ghi chii

Hien dai hoa nen hanh chinh Hoat Ong Ban chi ciao dieu hanh CCHC; to chirc khao sat, dieu tra thu th;ap thong tin; hOi thao khoa hoc va thue chuyen gia to van; hO trg to d'au m6i; so ket, tong ket; khen thuong; kiem tra, giam sat

G6rn 08 not dung theo quy dinh

Thanh ph6 VA 37 phu.eing, xa

NOi dung

TT

38 304

2.000

NSTP

NSTP

Van phong

NOi vu

IV

Hifi' dyi h6a cong so. va chi phi thuirng xuyen phyc vu giao dich hanh chinh

20.140

Chinh trang ding s6 (TP + 37 phubng(xa)

Chi phi thuOng xuyen (TP + 37 phuong(xa

BO tri sap xep va trang tri, Mu matt, bang bi&... cong se( (BO phan mot dm) dam bao thkrc hin nghiep vu theo Quy dinh va Quy trinh ISO din to da dugc cong 136; tao di&I kin thu4n19.i cho o chirc, ca nhan giao dich hanh chinh

Bao tri thiet bi, bao mat thong tin, h8 trg tac nghiep; chi phi trang,p1wc, din mac, din tho ., chuyen phat, nuot &mg dam bao thkrc hien nghiep vu theo Quy dinh va Quy trinh ISO din to da dugc cong b6; tao dieu kien thuan 19i cho to chirc ca nhan giao dich hanh chinh

Don vi

M8i nam 95trieu/1 don vi. bat dal tir

nam 2017

38

38

150

380

qua)

5.700

14.440

NSTP

NSTP

Van phong (Tinh binh

quan)

Van phong (Tinh binh

V

Dio 4o, tap huAn, boi duiYng cho can 131), cong chirc thirc hi0 CCHC va phuc vu giao dich hanh chinh

. 5.320

STT Danh muc Muc dich sir dung Don vi tinh A

SO luvng

Dan giá

trqu gong) ti en Thanh tin A A Nguon von Ghi chti

2

Dao tao tap huan nghiep vu (TP + 37 phuong(xa)

Dao tao tap huan ky nang giao tiep va xu tri tinh

• huOng (TP + 37 phuong(x

T6 chat dao tao, tap huan nghiep vu nham trau Sli kien thdc, dam bao nam vi-mgnghiep vu khi flux hien cac nhiem vu giao dich hanh chinh vOi o chirc, ca nhan giao dich hanh chinh

To chtic dao tao, tap huan nghiep vu nham hinh thank ky nan • • • A ' • A Hang giao tiep, van hoa van minh cong so va ky cuong, kS, luat hanh chinh dam bao thisc hien cac nhiem vu giao dich hanh chinh vai 6 chirc, ca nhan giao dich hanh chinh

Mi3i nam 20trieu/1 dm

nam 2017

-: ,, Moi nail 15trieu/1 don

. z ,, , vi, bat dau to •nam 2017

38

38

vi, bat dau to3.040 80

60 2.280

NSTP

NSTP

Van pilot-1g + NOi vu (Tinh binh quan) Van

phong + NOi vu (Tinh binh

quan) Tong cong 50.982

man thin), dinh Lanh d4o don vi chuyen Lanh d#o Van phalli:,

tha'm dinh Nguiri sown thao

PHIEU TRINH KY VAN BAN

1. Don vi trinh Phong NOi vu thanh ph6 Thanh F-1

2. Ngtriyi 141 van ban: Chit tich Dao Trong Q y

3. Lo4i van ban: Ke hooch

4. Trich yeu: Thut hien Chuang trinh hanh Ong so 30-CTr/TU ngay

25/10/2016 cila Ban ChAp hanh Dang IN) thanh pho lan thin XX, nhim k'

2015-2020 ve cai each thil tuc hanh chinh.

5. So luang ban phat hanh:,517 Ban

6. Noi nh4n:

7. HOi bao van ban: + So, 147 hieu van ban ctia tinh:

+ Trich yeti not dung van ban cua tinh:

+ Y kien chi ciao cita UBND tinh Chit tich UBND tinh):

Ng-ay thong 10 /lam 2016

Ngay... thong 10 Wain 2016

Ngay thong... nam 2016 Ngay thong... nam 2016 Ngay thang... nam 2016

Nguiri Scan Ngtroi ket thtic hoi bao Van th tr