Growth of Aircel

7/25/2019 Growth of Aircel

1/7

GROWTH OF AIRCEL

For aircel communications customers are assets. And Aircel is always ready to provide good

services to its customers. Aircel communications owns a trained, well managed and 24 hour

customer care center. There are toll free nos for the convenience of the customers. Have

strong management information system. There are four software which are used by the

customer care department, they are as follows

!. "##$ %integrated credit control management&.

2. #larify customer portal.

'. (implify

4. )#$

These four software help the customer care to wor* efficiently.

"##$ is used for billing and problem related to the billings it contains all the

information about the customer. This software is only to get the information

about the customer, no changes can be made in the customers account using

this software.

#larify customer portal is the most important soft ware. This soft ware is used

for changing the $+ %number& retention of old $+ to a new set, to -pen

and bar the incoming out going of customers, open and bar of (T+ and "(+ of

customers, activation of different tariff pac*s etc. (implify is a soft ware which is used for the purpose billing. This soft ware is

for only get the information about the customer, no changes can be made in

the customers account using this soft ware.

)#( again only one way information of call can be retrieve from this

software and no changes can be made in customers account.


2/7

To provide instant solutions to the complains of customers reliance )ses FT/ %first time

resolution& system, in this system the customer gets the solution of his problem in 0ust one

visit or call to customer care. For every case of complain there is a minimum timing in which

the problem get solved, at the time of entering the problem or complain of the customer the

software gives the minimum timing that timing is communicated to the customer, after that

timing the cross chec*ing is done that whether problem is solved or not and if in case the

problem could not be solved the customer care calls the customer and communicate for

further timing from the customer for solving the problem.


3/7

INTRODUCTION

OVERVIEW OF TELECOM INDUSTRY

India is one of the fastest growing telecom mar*ets in the world with an addition of

more than 1 million connections per month. F+" inflow in "ndian Telecom sector is the

highest among all sectors. "ndia is emerging as telecom manufacturing hub. ear 233 was

declared as 5Year of Broadband"in "ndia.

The telecommunication industry operates in a licensed and regulated environment.

The government of "ndia, through +epartment of telecommunication %+-T& and Telecom

commission, both functioning under the ministry of communication and information

technology decides on the policies that governs6regulates the sector and issues the licenses

and registration.

"ndias telecom policy is guided by overall development goals and the interests of the

consumer. "n order to protect and promote consumer interest and ensure fair competition, an

independent regulatory authority *nown as Telecom regulatory authority of "ndia %T/A"& was

established in !77. The sector is more liberali8ed then many developing mar*ets and in most

respects, the regulatory framewor* has caught up with the need to manage a highly

competitive mar*et environment. #ompetition has been introduced into all segments and

licenses are available to new entrants.

Tariff control have been removed or structured as ceiling tariffs in areas where there is

limited competition. There is a current initiative to simplify the charging brands for long

distance calls and to remove some of the artificial constrains in the segregation of long

distance and access licenses.


4/7

#onsolidation among operators has been facilitated. T/A" has actively intervened in

many areas to ensure a level playing field between operators.

"ndian Telecom sector, li*e any other industrial sector in the country, has gone through

many phases of growth and diversification. (tarting from telegraphic and telephonic systems

in the !7th century, the field of telephonic communication has now e9panded to ma*e use of

advanced technologies li*e :($, #+$A, and ;


5/7

mar*et. The telecom services were divided into basic telephony, radio paging and cellular

mobile .The T/A" was established an independent regulatory body pertaining to telecom

sector. The growth of the private sector increased.

T#ird #ae$

The third phase of the telecommunication reforms in "ndia too* place in the period of

the late nineties. The government of "ndia introduced the ew Telecom >olicy !777. The

T/A" was endowed with more power. The concept of revenue sharing was introduced to

replace the fi9ed license fee. The ational


6/7

rates were slashed in order to grab the share of the mar*et and the customers were provided

with better services.

Te(e%o'')ni%a!ion Ser*i%e$

Telecommunication services include Basic service, #ellular service, "nternet (ervice

>rovider %"(>& and ?ery (mall Aperture Terminal %?(AT& services. :overnment of "ndia

%:o"& plans to introduce a unified license for all telecommunication services in "ndia, and has

already allowed full mobility to wireless in local loop %;


7/7

Documents

Growth of Aircel