2445 West 34th Street ٠ Erie, PA 16506 ٠ (814) 838-1954 ٠ www.SarahReed.org

Founded in 1871  ٠   Erie, PA

Sarah A. Reed Children's Center A Strategic Plan Summary

2019-2024

Celebrating 150 Years!

Table of Contents

Letter from the President and CEO.............................................................................................................2 About the Agency.......................................................................................................................................3 Mission and Vision.....................................................................................................................................4 Core Competencies and Strengths..............................................................................................................5 Strategies.....................................................................................................................................................7 Growing Our Vision: 150th Anniversary Campus Expansion Project.......................................................8 Board of Directors......................................................................................................................................9 Executive Staff.........................................................................................................................................10

Miss Sarah Reed with a childduring the agency's early years.

"It is easy to estimate the value of the property and tell of the thoroughly

organized institution that has grown out of a venture of faith. 

But who can estimate the good it has done or follow its far reaching

influences? Volumes would not tell the story of all the lives it has helped."

                                  Sarah A. Reed - 1881

Hamilton Campus

Partial & Acute Partial Hospitalization Programs

Letter from the President and CEO

s advances in behavioral health treatment continue to evolve and change, Sarah Reed’s Vision to be a center of excellence providing innovative evidence-based treatment and services through research, clinical practice and professional training is more important than ever. It has always been our mission to improve the well-being of every person who seeks our services. But, as populations and needs shift, technology advances and competition continues to emerge, we’re facing new challenges every day. To rise above these challenges, it’s imperative that we leverage our unique strengths. We must continue to build upon the passion and dedication of our talented staff and the unmatched quality of the care that we provide. Additionally, we must take full advantage of the potential power of our diversified services and respond to the changing needs of our clients and community. In an effort to fully understand our core competencies and strengths as well as our weaknesses and threats, we once again engaged the services of Decision Associates for their strategic planning expertise. Over the past six months, guided by our consultant, eight members of our senior staff reviewed and analyzed data from our Board of Directors, staff, community members and stakeholders. The result of their work is our new strategic plan. That plan clearly outlines seven goals and provides strategies for reaching each. During the current planning process, the committee discovered that many people agree about the path our organization needs to take in order to improve our services and to remain a leader in providing Behavioral Health Services. Because so many people contributed to this effort, I am confident that we can achieve the ultimate goal of strategic planning: Aligning our resources with our priorities so that we can continue to fulfill our mission, vision and values. Creating a written document, however, is only the first step in an ongoing process that must be sustained with careful oversight and activity. Guided by seven strategies, the new strategic plan will serve as our roadmap for the future. Finally, our Board and senior staff will now oversee the implementation of the plan. Key performance indicators will help track the progress over the coming years and ongoing communication and engagement with the Board will ensure that strategic planning remains part of our culture. I’m grateful to the many who contributed their time, energy and ideas to creating this plan! This is an exciting time for all of us here at Sarah Reed and I firmly believe that we will continue to have success now and in the future. Clearly, our best years lie ahead and I’m grateful in advance for your continued participation and feedback to make this organization a model for all who work here or seek treatment. Sincerely, James D. MandoPresident and CEOSarah A. Reed Children’s Center

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A

"This is an exciting time for all of us here at Sarah Reed, and I firmly

believe that we will continue to have success now and in the future."

James D. Mando

About Sarah A. Reed Children's Center

he Children’s Center was founded in 1871, in Erie, Pennsylvania, by a group of women interested in helping orphaned and homeless children. Sarah Reed was an original member of this group who founded "The Association for Improving the Conditions of the Poor, and a Home for the Friendless.” Miss Reed served as President for 45 years from 1889 to her death in 1934. Her contributions to the agency’s early development were so substantial that in 1935 the Center was renamed in her honor. Over a period of thirty years the organization evolved. In 1961 Sarah A. Reed Children's Center opened its main campus in Millcreek Township. By 1978, all children referred to the Sarah Reed Residential Program required specialized mental health treatment, thus ushering in a new era of services designed for children. In 1986, two independent nonprofit corporations emerged: Sarah A. Reed Children's Center and the Sarah Reed Retirement Center. Today, Sarah Reed is a multi-service agency focusing on prevention, early identification, care and treatment of children and families struggling with life traumas. The Children’s Center serves a geographic area to include all counties in Pennsylvania and the Southern Tier of New York State. The agency serves over 900 children and adolescents per day at our 5 program facilities, area school districts and community-based services. As it enters its 148th year as a leader in the field of behavioral health, Sarah Reed and its highly qualified staff has been innovative, proactive, and focused on providing the most effective and efficient services to the Erie community and beyond. We have expanded our reach to serve more kids across the Commonwealth of Pennsylvania as well as more children, adolescents, families, and adults in our own community. Highlights include our new CSBBH program in Union City, our new Psychological Assessment Clinic, and our new Ridgefield Campus for clinical and educational services. The future of our agency is bright. We are driven by our collective knowledge and wisdom, skills and talents, and innovation and leadership to be laser-focused on the behavioral health and wellness of the individuals we serve now and those we will serve in the future. We will positively impact our community by developing cutting edge, well-supported, and holistic services that encapsulate the spirit of Sarah Reed as a beacon of hope and a pathway towards healing for all. 12-Bed Residential Unit for Children

Susan Hirt Hagen Hall

T

3

"When I first

arrived at Sarah

Reed I was angry

and hurting, but my

counselors helped me

forge a new path

and made me a

better person.

They really changed

my life."Cory, age 16

Former client in the Residential Treatment Program

Agency Mission and Vision

The Mission of Sarah A. Reed Children's Center is to enhance the well-being of children, adults and families, helping them realize their potential and

experience success.

Vision

Mission

Sarah A. Reed Children's Center will be a center of excellence, providing innovative evidence-based treatment and services through research, clinical

practice and professional training.

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Ridgefield CampusResidential School & Millcreek Partial Hospitalization Program

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Core Competencies and Strengths

1. The depth and knowledge of the Sarah Reed clinical staff

2. The wide breadth/diversity of services and programs offered by Sarah Reed

3. Program Development to meet the needs of our clients and the community

Sarah Reed's Strengths

Sarah Reed's Core Competencies

1. Staff

a. We have a team that is doing incredible work—this sustains our

culture

b. Impressive clinical staff

c. Our employees work with extremely challenging clients, sometimes in

situations that are unthinkable, and they still do a great job

2. Alignment

a. Everyone throughout the organization is unified around the same

principles

b. Promotes teamwork

3. Clients

a. Diversity of our clients

b. They challenge us to enhance our skills and strengthen the services we

provide

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4. Resilience as an organization

a. Ability to be flexible, creative, forward thinking and progressive

b. See trends and respond to them

c. Trauma informed care provider before being mandated

5. Wide breadth of services offered/diversity of programs

a. Puts us in a position where we can always do the right thing for

the client

6. Fundraising

a. Build relationships with a wide variety—donors, school districts,

government and foundations

7. Relationship building

a. People like to partner with us

b. Our relationships with other agencies is very strong

Outpatient Behavioral Health Services

Serving children, adults & families in Erie County

Core Competencies and Strengths

Sarah Reed's Strengths

APA-Accredited Doctoral Internship Program & Child Psychiatry Fellowship Program

8. Strategic Planning

a. Our leaders in the organization are committed to planning for the future

b. We focus on the next step/next phase

c. Provides direction, stability and longevity

9. Strong Reputation

a. Tied to staff, relationships and fundraising

b. Our staff are ambassadors

c. Willingness to address employee concerns and openly solicit feedback from staff

d. We have a reputation of being able to withstand tough challenges

e. Our reputation is strongly infused by our history and foundation

10. Communication

a. New HR software has improved access to employee information and communication with employees

b. Being willing to communicate good/bad news

c. Open and honest communication

d. We are good with external communication

11. Financial management/financial stability

a. Open communication of our financials with Board and Executive Management

b. Strong financial discipline

c. Our financial strength helps the organization at all levels

d. Financial awareness of the services and how to get paid

Sarah A. Reed Children's Center is a Sanctuary® Model Treatment Center and is accredited by The Joint Commission and the American Psychological Association. 6

Strategies

Develop a comprehensive recruitment and retention plan that exceeds industry standards.

Develop a comprehensive succession plan that addresses the high volume of retirements in key positions, with a focus on developing internal

successors or candidates.

Assess the needs of the community to identify, evaluate and implement programs and services that address these needs.

Build an ongoing, comprehensive communication/PR plan to consistently engage with employees, stakeholders, customers and clients.

Assess the current and future IT needs in the organization to determine resources required to meet the organizational needs.

Develop a comprehensive facilities plan to address the needs of the organization.

Identify key performance metrics and outcome measures to track our progress and effectiveness.

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Strategy 1

Strategy 2

Strategy 3

Strategy 4

Strategy 5

Strategy 6

Strategy 7

Growing Our Vision: 150th Anniversary Expansion Project

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Expansion into a Residential Treatment Facility & Research and Training Institute with an endowed chair, evidence-based research, a Psychological Assessment Clinic (already in operation), quality assurance measures, and a new Parent-Child Collaborative Center

Proposed Expansion Plans for the Residential Treatment Facility

Sarah A. Reed Children's Center is planning transformational capital and programmatic improvements for its 150th Anniversary in 2021, including:

Construction of a sixth residence hall

Renovation of North Hall

Demolition & re-building of two existing residence halls

James N. Herr Hall:CONSTRUCTED

Gifford Cottage:DEMOLISH AND RE-BUILD

Selden Cottage:DEMOLISH AND RE-BUILD

North Hall:RENOVATION

SUSAN HIRT HAGEN HALL

LESLIE MEDICAL CENTER

B L DINING HALL

&

GYMNASIUM

ADMINISTRATIVE

OFFICES

new 12-bed hall:TO BE BUILT

Board of Directors

2018-2019 Board of DirectorsShaun Adrian, Esq.PartnerMacDonald Illig Jones & Britton, LLP Wilson Brown, Ph.D.Program Coordinator & Assistant ProfessorPenn State Behrend Ms. Shelane Buehler, AIAPrincipalBuehler & Associates, Inc. Ms. Aubry Regan DeMarcoOwnerMindfully Social Co. Mr. Bradley DingerChief Financial OfficerUPMC Hamot Mr. Patrick Herr, MSWDirector of Community ImpactThe Erie Community Foundation

Groundbreaking Ceremony of James N. Herr HallJuly 3, 2018 Board members and leading donors gathered at the construction site of Sarah A. Reed Children’s Center’s new 12-bed unit to celebrate the historic groundbreaking of the Center’s fifth residence hall for children with mental health and trauma-related challenges. Erie Insurance, UPMC Health Plan and B&L Wholesale Supply committed more than $500,000 toward the $1,204,500 project, which will serve an additional 25 children annually ages 5-18. Pictured, from left: Gary Koenig, Sarah Reed board chairman; Mark Manczka, board member; Jenny Weigold Geertson, UPMC Health Plan; James Mando, president/CEO of Sarah Reed; Ki Kim, UPMC Health Plan; Ann Scott, Erie Insurance; James McKibben, board member; Sean Dugan, Erie Insurance; Gary Bukowski, associate vice president of development at Sarah Reed; David Russo, board member; Shelane Buehler, board member; and Robert Freeman, vice president of finance and operations at Sarah Reed.

Daniel Miller, Esq.PartnerMacDonald Illig Jones & Britton, LLP Mr. William Miller, IIIOwnerSabella's Catering Mr. David Russo, MBASenior VP of Service Operations & SupportErie Insurance Mr. Jim Voss, CPAPrincipalHBK CPAs & Consultants Ms. Emily WachterIndependent Consultant

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Ms. Christine IwigPresidentSarah A. Reed Children's Center Women's Auxiliary Mr. Danny JonesChief Executive OfficerGreater Erie Community Action Committee Mr. Gary KoenigRetired Senior VP Regional ManagerNorthwest Savings Bank Mr. Mark ManczkaBranch ManagerB&L Wholesale Supply Mr. James MandoPresident/Chief Executive OfficerSarah A. Reed Children's Center Mr. James McKibbenPartnerLillis McKibben Bongiovanni & Co.

Executive Staff

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2018-2019 Executive StaffMr. James MandoPresident/Chief Executive Officer Laura Amoscato, Ph.D.Director of Quality Assurance/Quality Improvement & Asst. Director of Psychology Internship Training Ms. Mary BarrAssociate VP of Human Resources Mr. Anthony Bostaph, MADirector of Outpatient Behavioral Health Services Kirstin Brunner, DO, FAAP, FAPAMedical Director Mr. Gary Bukowski, MA, CFREAssociate VP of Development

Ms. Marlene Dexter, RNAssociate VP of Nursing, Outpatient and Compliance

Full-Time Doctoral Staff & PhysiciansLaura Amoscato, Ph.D.Licensed Psychologist Kirstin Brunner, DO, FAAP, FAPABoard Certified PsychiatristMedical Director Adrienne Dixon, Ph.D.Associate VP of Residential Treatment Services & Community Support Brittany Hayden, Ph.D.Licensed Psychologist &Certified School Psychologist Ryan Kobylinski, DOPsychiatrist

Lisa Schening, Ph.D.Licensed Psychologist Eric Schwartz, Psy.D., ABPPLicensed Psychologist

Part-Time PhysiciansDennis Borczon, MDBoard Certified Psychiatrist Charles Joy, MDBoard Certified Psychiatrist

Gary Peterson, DOFamily Practice Physician Abby Lynn Reineck, MDBoard Certified Psychiatrist

Adrienne Dixon, Ph.D.Associate VP of Residential Treatment Services & Community Support Ms. Lori EatonDirector of Erie City Alternative Education Programs Ms. Patty EspositoDirector of Erie Partial Hospitalization Programs Mr. Robert Freeman, CPAVP of Finance & Operations Mr. Matthew HaightManager of Training & Employee Development Brittany Hayden, Ph.D.Director of Community Clinical & Assessment Services Mr. Chris HlifkaFacilities Director

Ms. Annette MossburgIT Manager Ms. Molly MyersSpecial Events Manager &Executive Assistant to the CEO Eric Schwartz, Psy.D., ABPPVice President of Clinical Services & Director of Psychology Internship Training Mr. Dennis WalshAssociate VP of Partial Hospitalization

Sanctuary for Integrated Health & Wellness ParkHamilton Campus

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Administrative Offices & Residential Treatment Program2445 West 34th Street, Erie, PA  16506  •  (814) 838-1954

Ridgefield Campus - Partial Hospitalization Program & Residential Campus School3227 Highland Road, Erie, PA  16506  •  (814) 835-7696

Hamilton Campus - Partial Hospitalization Program & Acute Partial Hospitalization Program2931 Harvard Road, Erie, PA  16508  •  (814) 453-4309

Outpatient Behavioral Health Services1611 Peach Street, Suite 185, Erie, PA  16501  •  (814) 480-8985

Emerson-Gridley Campus   *Bridges Alternative Education Program (B.A.E.P.)

  *Sanctuary® Education for Learning Fundamentals (S.E.L.F.) Program816 South Park Avenue, Erie, PA  16502  •  (814) 835-7739

Career Alternative Education Program (C.A.E.P.) 8500 Oliver Road, Erie, PA  16509  •  (814) 566-3160

Campus Locations

Celebrating 150 Years!

www.SarahReed.org

Proudly serving children and families

across Pennsylvaniasince 1871