Hilton San Diego Bayfront One Park Boulevard San … San Diego Bayfront One Park Boulevard San Diego, CA 92101 (619) 564-3333 Meeting & Event Resource Guide Our goal is to be Best

January 17, 2011

Hilton San Diego Bayfront

One Park Boulevard

San Diego, CA 92101

(619) 564-3333

www.hiltonsandiegobayfront.com

Meeting & Event Resource Guide

Our goal is to be Best to Do Business With. There are various stages when we interact

with you, the customer. They are: solicitation and marketing, sales and booking, pre-

planning, on-site and post-event. Through each of these stages, we focus on the

following touch points: creativity, consistency, communication, flexibility and image.

To aid you in the planning process, we have compiled the following hotel information. It

is a pleasure to assist you with coordinating the many details that are necessary for

making the perfect meeting, convention or event a success. Please note that all pricing is

subject to change.

We look forward to supporting you in planning a successful event.

http://www.hiltonsandiegobayfront.com/

January 17, 2011

Table of Contents

General Information

Hotel Overview

Guest Room specifications

Suite Information and Descriptions

Dining Information with Restaurant Descriptions

Hotel Shop(s) Information

Spa

Information

Pricing sheet

GENERAL HOTEL INFORMATION

Brief Description: The Hilton San Diego Bayfront hotel, adjacent to the San Diego

Convention Center, is located in beautiful downtown, along the San Diego Bay, and is

minutes from the San Diego International Airport (SAN).

Our hotel is within walking distance to:

PETCO Park, home of the San Diego Padres

The vibrant Gaslamp Quarter boasting world class shopping and dining

Our downtown San Diego, California Hilton hotel is also convenient to dozens of

sightseeing and recreational opportunities including:

Championship golf courses (Torrey Pines, Maderas, Mt. Woodson, Salt

Creek, Riverwalk)

Miles of glorious beaches (Coronado, Pacific Beach, Mission Beach, La Jolla

Shores)

The world-famous San Diego Zoo

Balboa Park

SeaWorld

Seaport Village

San Diego Wild Animal Park

La Jolla Village

Legoland®

January 17, 2011

SPA

Aquazul Wellness Center

Embraces the healthy lifestyles that are synonymous with San Diego. By emphasizing the

healing properties of the sea in all of our space treatments and product offerings, we have

created the perfect sanctuary to restore the mind and body. Focusing on services that

combine the natural essence of the ocean and the unparalleled attention of our professional

staff, Aquazul wellness center exists to create an environment that promotes maintenance,

recovery and inspiration.

FORMS

Please contact your Catering/ Event manger for copies of any necessary forms.

Advertising Opportunities

Affiliates

Airline Information

Amenities

Americans with Disabilities Act (ADA)

Audio/Visual

Automated Teller Machines

Baby-Sitting Services

Banks

Banners

Banquet Beverage Selection

Banquet Curfews

Banquet Equipment

Banquet Menu Selection

Banquet Terms and Conditions

Bell Services

Billing

Box Lunches

Business Center

Bus/Bus Companies

Car Rental Agencies

Cash Paying Guests

Celebrity/ Dignitary Visits

Changing Facilities/Day Use

Check-In and Checkout

Coat Check Services

Concierge

Convention Center

Corkage

Credit Cards

Credit Policy

Currency Exchange

Dance Floor

January 17, 2011

Debrief (Post-Convention Meeting)

Decorations

Destination Management Companies (DMC)

Deposits

Diagrams

Dietary Requirements

Dine Around

Directions to the Hotel

Doctors on Call

Dressing/Green Rooms

Drug Stores

Dry Cleaning

eEvents

Electrical

Elevators

Emergency Procedures

Entertainment

Environmental Commitment

Exhibits

Fax Machines

Fax Numbers

Fire Codes

Fitness Center

Flags

Floral/Florist

Food Donations

Freight Elevator

General Manager

Gift Ideas

Golf Course Information

Gratuities

Green Key

Group Reservations Identification Program (GRIP)

Group Check-In, Arrival and Departures

Guest List Manager

Guest Rooms

Guest Room Deliveries

Guest Service Hotline

Hair Salon

HHonors Floor

Hospitality Desks

Hospitality Suites Functions

Hotel Facts/History

Housekeeping

In Conjunction With (ICW’s)

Indemnification

January 17, 2011

In-Room Dining

Interpretation/Translation Services

Internet Services

Key Cards

Key Hotel Contacts

Kosher

Labor

Laundry/Valet

LightStay

Limousine Services

Linen Selection

Liquor Laws

Load-In/Load Outs (Production, Decor, & Staging)

Local Information

Lost and Found

Luggage Storage

Mail Services

Master Accounts

Medical Facilities/Services

Meeting Room Capacities

Meeting Room Deliveries

Meeting Room Rental

Meeting Room Set Standard

Newspapers/Publications

Office Equipment/Supplies

Parking

Personalized On-Line Group Page (POG)

Pets (policies)

Pianos

Pools

Post Event Report

Posting of Events

Printing Services

Production Guidelines

Production Crew Meals

Public Transportation

Pyrotechnics

Radios/Pagers/Nextels

Recycling

Registration Assistance

Registration Desks

Reservations (RAPID!)

Restaurants/Lounges

Restaurant Reservations

Restrooms

Resumes

January 17, 2011

Rigging

Robes

Ropes/Stanchions

Safes/Safety Deposit Boxes

Security

Shipping and Receiving

Shopping

Signage/Banners

Site Inspection/Pre-planning

Smoking

Sound System

Spa

Special Meal Requests

Storage

Suites

Summit (Pre-Convention Meeting)

Sustainability

Taxes

Taxicabs

Team Member Recognition

Telephones/Telecommunications

Tents

Theme Parties

Tours/Sightseeing

Tuxedo/Formalwear

Voice Mail

Weather

Wheelchairs

Wired Payment

Worship Services

Zip-Out Checkout

ADVERTISING OPPORTUNITIES

The hotel offers groups and their affiliate’s opportunities to sponsor/advertise during the

specified dates of the meeting/exhibit. Your Event Services manager will provide

detailed information and fees.

Logo products, e.g., keycards, cocktail napkins, etc.

Video/ Dark Channel

Plasma Screens

Reader Boards and Electronic Door Signs

Elevator and Column Wraps

Back to Resource Information

January 17, 2011

AFFILIATES

Groups affiliated with a conference, but not part of the official convention program,

which require meeting space and separate billing, will work directly with our Events

Department. Such groups are subject to prior authorization from the hosting

convention. All meeting space, if available, will be at the hotel’s normal prevailing

room rental rates and will be subject to the hotel’s standard contract terms and

conditions.

A listing of all affiliates should be sent to the hotel no later than 90 days prior to the

actual event, so that they can be individually contacted by the Event Services

Department to discuss meeting and banquet arrangements.


AIRLINE INFORMATION

Airline Nationwide

Aero Mexico 1-800-237-6639

Air Canada 1-888-247-2262

Air France 1-800-237-2747

Air India 1-800-223-7776

Air Jamaica 1-800-523-5585

Air New Zealand 1-800-262-1234

Air Tran 1-800-247-8726

Alaska Airlines 1-800-426-0333

All Nippon Airways 1-800-235-9262

American Airlines 1-800-433-7300

America West Airlines 1-800-235-9292

Austrian Airlines 1-800-843-0002

British Airways 1-800-247-9297

Continental Airlines 1-800-525-0280

Delta 1-800-221-1212

Frontier 1-800-432-1359

Japan Airlines 1-800-525-3663

Jet Blue 1-800-538-2583

KLM Royal Dutch Airlines 1-800-447-4747

Korean Air 1-800-447-4747

Lufthansa 1-800-645-3880

Midwest Airlines 1-800-452-2022

Northwest (Domestic) 1-800-225-2525

Northwest (International) 1-800-447-4747

Qantas 1-800-227-4500

Singapore Airlines 1-800-742-3333

Southwest Airlines 1-800-435-9792

United Airlines 1-800-521-0810

US Air 1-800-428-4322

January 17, 2011

Airport Information

San Diego Lindbergh Field (SAN) is the major local airport. Located 4 miles

from the hotel, all major carriers fly into SAN

Los Angeles International Airport (LAX) is the major international gateway into

Southern California. Located 120 miles from the hotel, all major international

carriers fly into LAX.

Long Beach Airport is located 100 miles from the hotel. It is serviced by

Alaska, American, America West, American eagle, Jet Blue, Continental, Delta,

TWA, USAir, United and United Express.

Ontario Airport is located 105 miles from the hotel. It is serviced by Alaska,

American, America West, Continental, Delta, Northwest, Skywest, Southwest,

TWA, United and USAir.


AMENITIES

The Room Service department is happy to service your group gift and amenity needs.

You may choose from the list of amenities or advise your Catering/Event Manager of

your specific preferences or budgeting guidelines. For a complete list of available

amenities please contact your Catering/Event Manager.

All amenity pricing excludes state sales tax, gratuity, and delivery fee. Room service

gratuity is currently 20%, and is subject to change. For a standard amenity delivery, the

fee is $4.00


AMERICANS WITH DISABILITIES (ADA) The Hotel represents that the Hotel facilities being rented or reserved by you including

guest rooms, common areas and transportation services are, and will be, in substantial

compliance with applicable public accommodation obligations under the Americans with

Disabilities Act. We will furnish you with the names of businesses you can contact to

obtain these aids. You also agree to be responsible for compliance with the ADA in the

set up and conduct of meetings for your event.


AUDIO/VISUAL

American Audio Visual Center specializes in providing the highest quality audio-visual

equipment, technical service and sales support to producers, meeting planners, hotels,

resorts, convention centers and their clients. Their in-house office at the Hilton San Diego

Bayfront offers a large staff of experienced technicians and event coordinators to handle

any size event. American Audio Visual Centers offers a wide range of services which

includes, but is not limited to:

January 17, 2011

Audio Visual Support for Exhibits

Large Screen Video and Data Display

Sound, Lighting, and Drapery

On-site Production and Staging Department

Rigging

American Audio Visual Center can be reached by dialing directly at 619-321-4303, or

by dialing the hotel operator and asking for audio visual.

www.americanavc.com


AUTOMATED TELLER MACHINES

There are two ATM machines conveniently located in the hotel, one is located on

promenade level of the hotel, near the Vela Restaurant and the other is on level two,

right near the concierge desk.


BABY-SITTING SERVICES

Babysitters can be arranged by contacting the Concierge at extension #4291. The hotel

will only recommend childcare companies that are licensed, bonded, insured and CPR

trained. Parents should arrange directly with the company selected. None of the

babysitting agencies are affiliated with the hotel, and as such, the hotel is not responsible

for the services rendered by these agencies.

The fees for babysitting services vary by vendor and holiday rates may also apply. Direct

payment is required to the vendor. No room charges or master billing for babysitting

services is permitted.


BANKS

Wells Fargo 610 1st Street (619) 515-

1460

Washington Mutual 1415 India Street (619) 237-

1090

Bank of America 450 B Street (619) 515-

7574


BANNERS

All signs, banners, and gobos must be installed by American Audio Visual Center if

they are being connected to any part of the walls or ceiling. Banner placement inside or

outside of ballrooms and or meeting rooms, must be approved in advance by the Hilton

http://www.americanavc.com/

January 17, 2011

Bayfront Event Manager. All Banners must be fitted with grommets or pockets.

Banners or signs with weights over 50lbs may require chain motors and or truss. Signs

may not obstruct sprinkler heads and must have a clearance of no less than 18 inches.

All signs must meet Fire Marshal guidelines.

PRICING

$50.00 for Air wall Track Hanger (weekly rate)

$75.00 per banner (minimum charge for banners 5’x7’ or smaller)

Custom quote required for banners larger than 5’X7’ or multiple banners.


BANQUET BEVERAGE SELECTION

The Hilton San Diego Bayfront offers a choice of call, premium, and super premium

beverages on banquet bars. Specialty items are available upon request. Please contact

your Catering / Event Manager for the current selections available of the following

beverages:

Call Brands

Premium Brands

Super Premium Brands

Cordials

Beer and Wine

Non-Alcoholic Beverages

All banquet bars serve wines by the glass, domestic and imported beers, soft drinks,

juices and mineral water. Non-alcoholic beers and wines, blended drinks and

champagne by the glass are available upon request.


BANQUET CURFEWS

As a courtesy to our hotel guests there is an outdoor function curfew of 10:00 p.m. In

accordance with California liquor laws, all alcoholic beverage sales will begin no earlier

than 11:00 a.m. and conclude no later than 1:30 a.m.


BANQUET EQUIPMENT

Items in our banquet inventory are for your use at no additional charge. Any equipment

requested not in inventory, which have associated costs, will be passed on to your

group. Below is a list of available equipment:

January 17, 2011

Tables:

Banquet 66‖ Rounds

Banquet 72‖ Rounds

Classroom 6’ x 18‖

Standard 6’ x 30‖

Round High Top 36‖

Cocktail Round Table 36‖

7 Registration Counters: (6) 6’ x 42‖ & (1) ADA counter 6’x30‖.

Lecterns:

Standard

Tabletop

Risers (each piece):

6’ x 8’ pieces in various heights

For more information on banquet equipment, please see your Catering/Event Manager.


BANQUET MENU SELECTION

We request that banquet menus, room arrangements, and other details pertinent to your

convention be submitted to your Catering/Event Manager (30) days prior to your

conference date. We are happy to custom design menu proposals for your group and

assist in selecting the proper menu items and program arrangements to ensure a

successful event.

Specialty and theme parties may be designed to meet your particular needs. Special meal

requests can be accommodated. Please advise your Catering/Event Manager in advance

with any special dietary requirements.


STANDARD BANQUET TERMS AND CONDITIONS

1. ASSIGNMENT/CONFIRMATION OF FUNCTION SPACE: The function

space assigned indicates the space is tentatively being held and will be held on a definite

basis upon signing of the Banquet Event Order (―BEO‖). The terms and conditions of

any group sales or catering sales agreement previously signed regarding this event remain

in force and the BEO is intended to provide specific function/event information in

support of the original agreement. If for any reason the function space reserved is not

available for your event, you agree that we may substitute space of appropriate size and

comparable quality for your event. If you plan to print or publish the assigned space,

please contact us first to confirm the room assignment.

January 17, 2011

2. GUARANTEE OF ANTICIPATED REVENUE: At least 72 hours

(3 business days) before your event, you must inform us, in writing, of the exact number

of people who will attend your event. The arrangements set forth on the reserve side of

your EO will serve as the final arrangements for your event. The services, products, fees,

etc. as noted will be provided at the time of your event and you will be charged based on

the event guarantee that you give us or the number of people indicated at the time you

signed the sales agreement or the BEO, whichever is greater. We will not undertake to

serve more than 3% more than this guaranteed minimum.

3. LABOR CHARGE: If the guaranteed number for your event is less than 25

persons, we will add a $75 labor charge to your account. This will be used to cover our

costs of the event and will not be distributed as a service charge or gratuity to our

employees working at your event.

4. OVERTIME: You agree to begin your event promptly at the scheduled start time

and agree to have your guests, invitees and other persons vacate the designated event

space at the end time indicated on the final BEO. You further agree to reimburse us for

any overtime wage payments or other expense incurred by us because of your failure to

comply with these regulations.

5. GRATUITY & SERVICE CHARGE: 22% of the food and beverage total plus

applicable state or local tax will be added to your account as a gratuity and partially

distributed to servers, and where applicable, bussers and/or bartenders assigned to the

Event.

6. PRICE INCREASES: There may be increases in prices due to unforeseen

changes in market conditions at the time of your event. We will communicate these

increases to you in advance. We will require written confirmation that you agree to pay

these increased prices. Alternatively, we, at our option, may in such event make

reasonable substitutions in menus and you agree to accept such substitutions.

7. SET UP CHARGES. Should extensive meeting room set-ups or elaborate

staging be required, there will be a set-up charge to cover Hotel costs and additional

labor. If equipment is necessary that exceeds Hotel’s inventory, then you agree to pay for

the cost of renting this additional equipment. You agree to indemnify us for any damage

caused to any Hotel property as a result of drayage related to your event, whether caused

by you, your agents, employees, or contractors.

8. OUTSIDE FOOD AND BEVERAGE: Due to state law, you may not bring into

the Hotel alcoholic beverages. You must obtain prior approval from us before you bring

in any food or non-alcoholic beverages from outside sources. A Hold Harmless

Agreement and Liability Insurance are required if food or beverage products not

purchased and served by Hotel staff are brought in for consumption by your guests.

Service fees will apply to any outside food or beverage served in our function space

regardless if Hotel labor is required.

9. AUXILIARY AIDS: The Hotel represents and you acknowledge that the Hotel

facilities being rented for you including guest rooms, common areas and transportation

services will be in compliance with our public accommodation requirements under the

Americans with Disabilities Act. You agree that you will furnish to us a list of any

auxiliary aids needed by your attendees in meeting or function space at least two weeks

January 17, 2011

prior to your event. You agree to pay all charges associated with the provision of such

aids by the Hotel.

10. PROMOTIONAL CONSIDERATIONS: We have the right to review and

approve any advertisements or promotional materials in connection with your function

which specifically reference the Hilton name or logo. Hilton does not offer or accept any

terms or conditions which provide commissions, rebates, HHonors points or other forms

of compensation related to revenue for food, beverage, room or equipment rental.

11. CANCELLATION: You may cancel this Agreement only upon giving written

notice to us. The parties agree and understand that in the event of a cancellation, our

actual damages would be difficult to determine. Therefore, you agree to pay the

liquidated damages outlined in your sales agreement, if any, or the guarantee amount as

set forth in paragraph 2, whichever is greater. As products and services must be

purchased and scheduled in advance, notification seven (7) business days or less before

the event will require all charges (including labor and service fees, rentals and applicable

taxes) for the final guarantee or contracted number of guests will be charged. Additional

damages may be owed for cancellation of your sleeping room contract.

12. CONDUCT OF EVENT: Group agrees to comply with all applicable federal,

state and local laws including health and safety codes and federal anti-terrorism laws and

regulations including compliance with the provisions of 29 CFR part 470, and our rules,

copies of which are available from the hotel’s sales department. Group agrees to

cooperate with Hotel and any relevant governmental authority to ensure compliance with

such laws. You assume full responsibility for the conduct of all persons in attendance at

your event and for any damage done to any part of our premises during the time of your

event. Should you require any rigging services for this event, all such services must be

arranged through the in-house AV provider or the Hotel and you will be responsible for

all costs associated therewith.


BELL SERVICES

Our bell services department is responsible for the movement of your luggage and the

delivery of all non-food and beverage amenities and golf bag handling/storage.

Porterage charges will be set forth in your contract. The current rate is $5.25-$7.00 per

person, plus state tax, round trip and is subject to change. Departure notices, bag pulls,

and luggage storage should be coordinated with our Event/Guest Services Manager.

Box movement charges $1 per box or $10 per cart per move.


BILLING

Should you require a master account for billing purposes, please complete and return our

credit application. Upon approval, master accounts will be assigned per your

instructions. Please be sure to advise your Catering/Event Manager in advance for any

specific instructions on how you would like your bill organized. We recommend on-site

daily review with the Group Billing Coordinator.

January 17, 2011


BOX LUNCHES

Box lunches are available through Banquets. We can help you create your own

customized lunch. If you wish to order box lunches for your group, your Catering/Event

Manager will arrange the order for you and provide delivery to your specified location on

the property.


BUSINESS CENTER

The UPS Store Business Center’s hours of operation can be tailored to meet the needs

of your attendees. For more information, please contact the UPS store directly. Our

experienced staff is ready to assist you with:

Full service packaging

Faxing

Laser printing

Notary services

Postage stamps

Color copies

Office Supplies

Money orders. Wire transfers

Binding, laminating and collating

Business hours are:

7:00 a.m. - 8:00 p.m. Monday through Friday

8:00 a.m. - 4:00 p.m. Saturday and Sunday

619-321-4201


BUS/BUS COMPANIES

San Diego Bus Charter (619) 232-5049 www.sdsuntours.com

Gray Line San Diego (619) 477-8689 www.sandiegograyline.com

San Diego Limo Buses (619) 225-8466 www.limobuses.com

US Coach Ways (800) 359-5991 www.uscoachways.com


CAR RENTAL AGENCIES

The Hilton San Diego Bayfront recommends Hertz Rental Car. The agency is located in

the Promenade Foyer East and can be reached at 619-321-3164.


http://www.sdsuntours.com/

http://www.sandiegograyline.com/

http://www.limobuses.com/

http://www.uscoachways.com/

January 17, 2011

CASH PAYING GUESTS

In the event a hotel guest does not have a major credit card to secure his/her room, the

Hilton San Diego Bayfront will require full payment in advance for room and tax

charges. In addition, there will be a $50.00 per day refundable deposit for incidental

charges. If the guest does not wish to establish credit for incidental charges, the

guest room phone will be restricted to room-to-room calls. All room folio charges from

the Food and Beverage outlets and movie charges will also be restricted.


CELEBRITY/DIGNITARY VISITS

Rest assured your celebrities or dignitaries will be treated with the utmost confidentiality.

Your Catering/Event Manager is happy to work with you to accommodate any needs you

have.


CHANGING FACILITIES/DAY USE

Please contact your Catering/Event Manager regarding our changing facility. The hours

of guest room availability and rate for day use will depend on occupancy of the hotel.


CHECK-IN AND CHECKOUT

The Hilton San Diego Bayfront features a permanent, streamlined check-in/out system

of 9 fixed auxiliary individual terminals to speed guests through the registration

process. Check-in time is 3:00 p.m. and check-out is 12:00 noon. To ensure correct

staffing of our front desk, please inform the Event Manager of your group’s arrival and

departure pattern. (All guests arriving before 3:00 p.m. will be accommodated as rooms

become available. Our Guest Service Department can arrange to check luggage for

those guests arriving early (fees may apply) when rooms are not available and for guests

attending functions on departure day.)

Early Departure

Your guests will have the opportunity to confirm their departure date at check-in

without being assessed an early departure fee. Once this departure date has been

confirmed, there will be a $75.00 early departure fee assessed in the event the guest

departs prior to their confirmed departure date.

Late Departure

Late checkouts are available upon request and subject to availability. Please contact the

Front Desk directly to discuss availability. Late check-out fees are as follows:

Noon – 1PM: Complimentary, based upon availability.

1PM-2PM: 20% of room rate


January 17, 2011



5PM and later: Additional night of room and tax

Current Fees (Subject to change)

Satellite Check-In

Satellite check-in is available for some conventions. The following conditions must be

met in order to be eligible for consideration; arrival manifest provided 5 days in advance

of major arrival. The success of a satellite check-in is very dependant on the hotel's

occupancy the evening before and flow of your arrival manifest. Your Catering/Event

Manager will be able to discuss these issues in more detail to determine if this is the

correct solution for your arrival.

Zip Checkout

With zip checkout, simply verify the charges, use the television remote or dial the

operator and leave your name and room number. Please leave your keys in the room. If

you are not departing the hotel immediately, luggage storage can be arranged at the bell

desk. All charges noted on the statement will be provided at the Front Desk or through

the mail within two days.


COAT CHECK SERVICES

Please contact your Catering/Event Manager for coat check arrangements.


CONCIERGE

The Hilton San Diego Bayfront Concierge Desk is located in the Main Lobby of the

hotel. They maintain a complete library of information on the many local attractions in

the area. Inquiries on dinner reservations at the hotel or in the local area, babysitting

services, local transportation schedules, and more are all available from the Concierge.

They are available daily between the hours of 7:00 a.m. to 11:30 p.m. and can be

reached by dialing ext. 4291/4292.


CONVENTION CENTER- SAN DIEGO

San Diego Convention Center

111 West Harbor Drive

San Diego, CA 92108

(619) 525-5238

Web Address: www.sdccc.org

http://www.sdccc.org/

January 17, 2011

The San Diego Convention Center is located on sparkling San Diego Bay in the heart of

a vibrant downtown. Abundant, flexible space and five-star service make the San Diego

Convention Center the meeting planner's choice for hosting major conventions, trade

shows, meetings and special events. From floor plans to pricing guides to policy details,

there can never be too much information when planning a successful event.


CORKAGE

The hotel will require a corkage fee for any outside food or beverage, please contact your

Catering/ Event Manager for details.

CREDIT CARDS

The Hilton San Diego Bayfront accepts most major credit cards including American

Express, Diners Club, JCB International, Optima, MasterCard and Visa.


CREDIT POLICY Unless you have established credit in advance with us, you will need to pay the entire

contract price in cash or by certified check at least three business days prior to your

function or by personal bank check two weeks prior to your function. If you would like

to establish credit, please contact your Catering/Event Manager for more information.


CURRENCY EXCHANGE

The front desk currently exchanges the following currency at the prevailing rate from:

Australia: Dollar, Bahamas: Dollar, Canada: Dollar, Cayman Islands: Dollar, China:

Yuan, Denmark: Krone, England: Pound, Euro, Hong Kong: Dollar, Jamaica: Dollar,

Japan: Yen, Mexico: Peso, New Zealand: Dollar, Norway: Krone, Saudi Arabia: Riyal,

Singapore: Dollar, Sweden: Krone, Switzerland: Franc.

If a large amount of money is to be exchanged, we strongly recommend handling the

exchange through your home bank.


DANCE FLOOR

Interlocking 4’x4’ parquet wood dance floor pieces can be combined to fit the size of

room and number of guests. Dance Floor sizes based on hotel inventory.


January 17, 2011

DEBRIEF (POST-CONVENTION MEETING)

We encourage our customers to meet with our General Manager during or after the

meeting to provide and review feedback. Your Event Manager will coordinate a

convenient time.


DECORATIONS

Please contact your Catering/Event Manager for a description of items available as well

as complete party package menus. We are happy to suggest ideas on novel favors,

souvenir menus, printed programs, creative ice carvings, theme food presentations, and

room accent decor and specialty linens.

We are not responsible for any loss or damage to property belonging to you or your

attendees and do not maintain insurance covering it. All displays and/or decorations will

be subject to our written approval and we reserve the right to contract and charge for

hotel staff to provide the labor for any installations or removals of such.


DESTINATION MANAGEMENT COMPANIES (DMC) Our preferred vendor has successfully worked with the hotel and is listed below for

your reference.

ACCESS DMC

3515 Hancock St, St 200

San Diego, CA 92110

Sterena Strickland

619-299-2200

[email protected]


DEPOSITS Required group cash deposits are outlined in your sales contract. Cash deposits may be

made at anytime throughout your stay and placed to your master account balance.

Full pre-payment of room and tax is required for guests not wishing to utilize a credit

card upon check-in.


DIAGRAMS

Diagrams are available on our website or by contacting your Catering/Event Manager.


January 17, 2011

DIETARY REQUIREMENTS

Our Chef will provide meals for your attendees with special dietary requirements. Please

advise your Catering/Event Manager if a special meal is required.


DINE AROUND

Dine Arounds for your group can be scheduled through your Catering/Event Manager.


DIRECTIONS TO THE HOTEL

From San Diego Airport:

Start out going West on North Harbor Drive (about 3 miles)

Pass the San Diego Convention Center

Right on Park Blvd, hotel is on the left side

From North:

5 South

Exit Caesar Chavez

Left off Exit

Right on Caesar Chavez

Right on Harbor

Left on Park, hotel is on the left side

From South:

5 North

Exit Caesar Chavez

Left off Exit

Right on Harbor

Left on Park, hotel is on the left side


DOCTORS ON CALL

The Hilton San Diego Bayfront does not have a medical doctor on call. Please refer to

Medical Facilities/Services portion of the Resource Guide.


DRESSING/GREEN ROOMS

Please contact your Catering/Event Manager regarding dressing/green rooms.


January 17, 2011

DRUG STORES

Longs Drugs 645 Market Street (619) 234-5900 Store

(619) 234-5952 Pharmacy

Sav-On Drugs (In Albertsons) 655 14th

Street (619) 237-1247 Store

(619)237-9127 Pharmacy


DRY-CLEANING

Complete laundry services are available by dialing the Bell Desk at extension 56.

Garments picked up or dropped off prior to 8:30 a.m. are returned to guests by 6:30 p.m.

the same evening. Priority and overnight services available. Garments picked up or

dropped off after 9:00 a.m. will be returned the following day by 6:30 p.m. If you

anticipate heavy usage of laundry service, please notify your Event Manager so extended

hours of operation or an outside service can be arranged.

Please note that there is no service on the following Holidays: Easter, Thanksgiving and

Christmas Day.


eEVENTS

Hilton Family’s online booking channel for small groups and meetings. For more

information regarding eEvents, click on

http://www.hilton.com/en/hi/promotions/learneevents/index.jhtml


ELECTRICAL

The Engineering Department provides assistance with all your mechanical and electrical

needs. Please contact your Catering/Event Manager if you require an electrical services

request form to secure additional power and/or labor services. All requests for power

requirements are to be communicated to your Catering/Event Manager.

A complete production package is also available through your Catering/Convention

Services Manager. Please see forms for pricing and ordering.

For further questions, our electric department can be reached at (619) 321-4363


http://www.hilton.com/en/hi/promotions/learneevents/index.jhtml

January 17, 2011

ELEVATORS

(11) Guest Room elevators located in the Main Lobby.

(2) Parking Garage elevators located in the parking garage, walking ramp

located in parking garage to bring guests to second floor front desk hotel

entrance

(1) Service elevator with interior dimensions of 5’-8‖ wide x 8’-7‖ deep x 8’

high, Capacity 5,000 lb, to meeting rooms 2-4 via service corridors. Load in

from ground level.

(1) Freight elevator with interior dimensions of 7’-8‖ wide x 11’-2‖ deep x 9’-6‖

high, Capacity 8,500 lbs to meeting rooms 2-4 via service corridors. Load in

from ground level.

(1) Freight elevator with interior dimensions of 10’ wide x 20’ deep x 9’-6‖ high

Capacity 12,000 lbs, to meeting rooms 2-4 via service corridors. Load in from

ground level.

Additionally we have 5 internal service elevators available for smaller deliveries

to all floors.


EMERGENCY PROCEDURES

The Hilton San Diego is fully prepared to handle different types of situations to assist

our guests. The following is information on our emergency procedures:

The hotel internal emergency number is 55; you can dial this number from any

hotel phone.

The hotel has an emergency response team 24 hours a day. In the event of an

emergency, calling the emergency number 55 will initiate the appropriate

response.

Paramedics, Fire Department, and the Police Department are all located

approximately 5-10 minutes from the hotel.

Our Security Department and a small number of other employees are trained in

CPR and First Aid.

The closest medical center/ hospital is Sharp- Reese Stealy Medical center and

they are located at 2001 4th

Avenue, San Diego CA 92101 at can be reached at

(619) 446-1539

Emergency evacuation routes and procedures are located on the inside of all

guest room doors.

The hotel has sprinklers throughout and each guestroom has a smoke detector.

The fire alarm system includes one way voice communication to all floors.

Security cameras are provided in public areas.


January 17, 2011

ENTERTAINMENT

The Hilton San Diego recommends the following companies for Music and

Entertainment:

Artistic Productions (619) 593-7367 Disc Jockey

Maximum Impact (760) 942-7117 Disc Jockey

Hot Pursuit (760) 751-1876 Band

Wayne Foster (760) 603-8000 Band

Richard James (619) 582-5250 Pianist

Theo and the Zydeco Patrol (858) 344-9874 Zydeco

Kathy Kavanaugh (760) 889-3340 Harpest

Steele Parade (562) 989-1060 Steel Drums


ENVIRONMENTAL COMMITMENT

At Hilton Hotels Corporation, protecting the Environment is a top priority. Responsible

environmental activity is good for both our business and the community. Hilton has

developed a comprehensive company-wide policy to promote business practices that

help preserve the environment. We provide guidelines for all of our facilities, and our

goals are to ―Reduce – Reuse – Recycle‖ as much as we can. We are currently adhering

to the following environmentally friendly procedures and products;

Meeting rooms installed with eco-friendly fluorescent lighting

Recycle compactor for all recyclable items; including paper, plastic, aluminum

and cardboard

Linen program in all guest rooms with optional towel and sheet replacement

Providing banquet beverages in bulk and or with using reusable or recyclable

products

Purchasing locally grown produce in season and purchasing from local

companies whenever possible

Low flow toilets and showerheads in all guest rooms

Low flow toilets in meeting room restrooms

The Hilton Family of Hotels is committed to reaching the following goals by the

year 2014:

Reduce energy consumption form direct operations by 20%

Reduce Co2 emissions by 20%

Reduce output of waste by 20%

Reduce water consumption by 10%


January 17, 2011

EXHIBITS

Currently the Sapphire Ballroom can accommodate up to (203) 8’x10’ or (167) 10’x10’

exhibit booths and Indigo Ballroom can accommodate up to (138) 8’x10’ or (114)

10’x10’ exhibit booths. For professional exposition services the Hilton San Diego

Bayfront has selected Freeman as the preferred exposition company. Two months prior

to your exhibit date, your Event Manager will need to be provided with Fire Marshal-

approved floor plans. Please request the hotel’s Exhibit and Production Guidelines

from your Event Manager.

Freeman

One Park Boulevard

San Diego, Ca 92101

Attn: Amy Flock

(858) 320-7800


FAX MACHINES

The Guest Fax machine is located at the Concierge Desk in the Main Lobby. Fax

machines are also available to rent through American Audio Visual Centers with

advance notice.


FAX NUMBERS

For Guests: (619) 564-3344

Sales Complex: (619) 270-2601

Event Services: (619) 321-4316

Executive Office: (619) 321-4321

Finance: (619) 321-4315

Purchasing : (619) 321-4304


FIRE CODES

The following are a few general regulations that typically fall under local fire authorities’

specifications. They should be considered when planning and coordinating space,

decorations, etc., in the ballrooms and meeting rooms, as well as all other applicable

laws, codes, and regulations.

Where exits are not immediately accessible from an open floor area, safe and continuous

passageways, aisles or corridors shall be maintained leading directly to every exit and

shall be so arranged as to provide convenient access for each occupant to at least two

exits by separate ways of travel. The aisle needs to be as wide as or wider than the exit to

which they are leading.

January 17, 2011

There will not be any setup permitted in front of any exit doors. Staggering of dining

tables is not permitted. All room sets must be in compliance with the local Fire

Department regulations pertaining to occupancy load, mandatory aisles and ceiling

clearance fire exits. Any event which has vehicle displays, fog machines, fueled cooking

demonstrations, laser exhibits (including tabletop) or extensive productions with staging

and props must have a certified permit from the local Fire Marshall. All associated fees

for permits, floor plan approval and stand-by fire watch are your responsibility and final

approved copies must be received at least three days prior to the event.

Every required exit, exit access or exit discharge shall be continuously maintained free of

all obstructions or impediments to full instant use of fire or other emergency.

No furnishings, decorations, or other objects shall be placed so as to obstruct exits, access

thereto, egress there from, or visibility thereof.

Hangings or draperies shall not be placed over exit doors or otherwise located as to

conceal or obscure any exit. Mirrors shall not be placed on exit doors. Mirrors shall not

be placed in or adjacent to any exit in such a manner as to confuse the direction of the

exit.

No open flame devices shall be used in any meeting rooms. When necessary for

ceremonial or religious purposes, the fire marshal having jurisdiction may permit open

flame lighting under such restrictions as are necessary to avoid danger of ignition of

combustible materials or injury to occupants.

Any furnishings, decorations, and stage settings shall be fire retardant treated and must

display certificate of proof. Local fire authorities in advance of event set-up shall

approve all extensive production plans.

Distance between tables must be equal to or greater than the required aisle width plus 19‖

for chairs on one or 38‖ for chairs on both sides.

It is ultimately the group’s responsibility to ensure that your event complies with all

applicable laws, including, but not limited to fire and safety codes, rules and regulations.


FITNESS CENTER

The ―Aquazul Wellness Center,‖ located on the lower level of the hotel, is owned and

operated by WTS International. Hours of attendant operation is from 5:30 a.m. to 10:00

p.m. daily, except for holidays, in which the limited hours of 8:00am to 6:00pm apply.

Admittance to the fitness area is complimentary. Fitness center can be accessed at (619)

321-4290


January 17, 2011

FLAGS

Our Banquet Department currently has (4) United States flags, (4) California State

flags, (1) Canadian flag, (2) Mexican flags, (1) Israeli flag, (1) Japanese flag, (1)

Russian flag, (1) UK flag, (1) Chinese flag, (1) French flag, (1) German flag, and (1)

Italian flag in inventory. If you require additional flags, please discuss rental costs with

your Catering/Event Manager.


FLORAL/FLORIST

Consult your Catering/Event Manager for assistance with a proposal for your special

event or recommendations for preferred local florists.


FOOD DONATIONS Hilton is committed to assist our communities in the effort to alleviate hunger in this

country. Our hotels often have prepared food available that can be donated to charitable

organizations for service to their constituencies. Consult your catering/event manager for

more information.


FREIGHT ELEVATORS

(1) Service elevator with interior dimensions of 5’-8‖ wide x 8’-7‖ deep x 8’

high, Capacity 5,000 lb, to meeting rooms 2-4 via service corridors. Load in

from ground level.

(1) Freight elevator with interior dimensions of 7’-8‖ wide x 11’-2‖ deep x 9’-6‖

high, Capacity 8,500 lbs to meeting rooms 2-4 via service corridors. Load in

from ground level.

(1) Freight elevator with interior dimensions of 10’ wide x 20’ deep x 9’-6‖ high

Capacity 12,000 lbs, to meeting rooms 2-4 via service corridors. Load in from

ground level.

Additionally we have 5 internal service elevators available for smaller deliveries

to all floors.


GENERAL MANAGER

J. Peter Lynn began his Hilton career in 1992 as a Hilton consultant for the corporate

office. Lynn became the Resident Manager of the Los Angeles Hilton & Towers in 1993.

In 1995, Lynn was promoted to General Manager for the Hilton Seattle Airport Hotel. He

has also been the General Manager at the Hilton Chicago O’Hare as well as the Palmer

House Hilton in Chicago.

January 17, 2011

Lynn who was born and raised in Cleveland, Ohio and is the son of former Secretary of

Housing, James Lynn, was raised and educated in the Washington DC area. Lynn has

relocated to San Diego with his wife and two children.

He was very active in the Chicago community over the past four years, as a commissioner

for Chicago’s State Street. Lynn also served on the board of the Illinois Hotel and Lodging

Association, the Chicago Loop Alliance and was a representative from Illinois on the

Republican Roundtable. An authority on American and European Cuisine, Lynn was

recently inducted into the Chaine des Rotisseurs.

J. Peter Lynn is thrilled to welcome your group to the Hilton San Diego Bayfront.


GIFT IDEAS

http://www.hiltontohome.com/ - The Hilton Serenity Collection

http://www.hilton.corplogoware.com/?rep=hilton - Olympic Merchandise

http://www.waldorfcollection-hotelsathome.com/home.html - The Waldorf Collection


GOLF COURSE INFORMATION

Torrey Pines Golf Course

11480 North Torrey Pines Road

La Jolla, CA 92037

(858) 452-3226

Torreypinesgolfcourse.com

Steele Canyon Golf Course

3199 Stonefield Drive

Jamul, CA 91935

(619) 441-6900

Steelecanyon.com

Salt Creek Golf Club

525 Hunte Parkway

Chula Vista, CA 91914

(619) 482-4666

Saltcreekgc.com


http://www.hiltontohome.com/

http://www.hilton.corplogoware.com/?rep=hilton

http://www.waldorfcollection-hotelsathome.com/home.html

January 17, 2011

GRATUITIES

Informally known as tipping, in the United States, tipping is voluntary. Tips are supposed

to be rewarded for services performed as well as a supplement to an employee's income

(gratitude). Recommendations for housekeeping - $2.00-3.00 per day, Bellman - $1.00 per

bag and discretionary for above and beyond services provided for you. Disclosure: all

gratuities not outlined in the contract are discretionary.


GREEN KEY

A hotel that exemplifies the highest standards of environmental and social responsibility

throughout all areas of operations. The hotel employs cutting edge technologies, policies,

and programs which set the international standard for sustainable hotel operations. The

Hilton San Diego Bayfront is rated at a key level 5, which is the highest level.


GROUP RESERVATIONS IDENTIFICATION PROGRAM (G.R.I.P.)

Manage room blocks proactively with automated cross-reference of group registration

lists against hotel reservations.

Automates the process of all reservations booked within or around an associated

group block

Reduces exposure to attrition or performance damages

Ability to monitor booking pace

No charge – it’s FREE


GROUP CHECK-IN, ARRIVALS AND DEPARTURES

The Hilton San Diego Bayfront has a specially designed group entrance to accommodate

the needs of your group. It has a porte cochére and ample room for bus loading and

unloading. It is also conveniently located near the ballrooms and meeting rooms. This

area may be reserved and set up for satellite check-in and convention registration,

depending on your arrival pattern.

All coach arrivals will be directed to the group entrance, as the front entrance becomes

easily congested and large movements can be more efficiently accommodated at the

group entrance.

Your guests will be asked to remit credit or a cash deposit upon arrival for their incidental

charges, unless we have agreed to accept a letter of guarantee from your organization,

and it is on file at time of check-in.

January 17, 2011

If your guests are arriving via group transportation and an arrival manifest has been

supplied, we will be happy to have all of the rooms assigned in advance and key packets

prepared. If your guests will be arriving at scattered times throughout the day with no

transportation arrangements made or arrival manifest, we will assign rooms on a first-

come, first-serve basis.


GUEST LIST MANAGER

An on-line tool provided by Hilton to group customers that allows them to manage their

group’s reservations on-line and provides on-line guest list information.


GUEST ROOMS

The hotel’s current bedding breakdown is as follows:

384-Kings; 806-Queen/Queens.

California state law and local enforcement of national fire codes mandate that there is a

maximum of four guests per room (adults/children).

Hilton is pleased to present ―The Serenity Collection‖, today’s premier bedding package

including pillow top mattress and luxury linens. Did you enjoy your night’s sleep? Visit

www.pacificcoast.com to order your own Serenity bed.


GUEST ROOM DELIVERIES

Bell Services delivers non-food or packaged deliveries to the guest rooms. The charge for

deliveries is as follows:

(Outside Room Deliveries) - $2.75 ea. per room/per item will be charged for any 1

piece item to be placed under door, outside door or 1pc. Door- hanger. Examples:

Newspapers, flyers, door-hanger, magazines, brochures, pamphlets, newsletters,

etc. NOTE: Door hangers with Poly bags or Dr. bags with various items inside bag

to be placed on the doors. (See Excessive/Bulky deliveries below for quotes)

(Inside Room Deliveries) - $3.75 ea. per room for one item, plus an additional

$1.00 per extra item, will be charged for any gifts that require item to be placed

inside the guest room. NOTE: Price is subject to change if there are multiple items.

(Excessively Large/Bulk deliveries) – Starting at $5.00 ea. per room/per item will

be charged for any excessively large or bulk deliveries that involve Dr. bags, Poly

bags or any door hangers with various products inside bag. See Catering/ Event

manager for exact pricing.


http://www.pacificcoastdown.com/

January 17, 2011

GUEST SERVICE HOTLINE

Guests with specific needs or requests may pick up a house phone and dial extension 51. A

hotel operator will direct your needs to the appropriate hotel contact.


HAIR SALON

Salon De Marcus 685 2nd

Ave (619) 239-2887

Well-Heeled 350 10th

Ave (619) 338-8385

Ellure Salon 509 Park Blvd (619) 239-1980

Studio M 1399 9th

Ave (619) 234-3611


HHONORS The Hilton San Diego Bayfront is proud to offer the following benefits to HHonors

Members:

Points and Miles Fact: Hilton HHonors

® gives you more choices with every stay, offering hotel points and

airline miles with more than 50 partners. You can even convert HHonors points to miles,

and vice versa, with participating airlines.

No Blackout Dates

Fact: If there’s a standard room available at any Hilton Family hotel or resort worldwide,

you can redeem points for it—no exceptions, no fine print. It’s that simple.

Only Hilton HHonors Fact: HHonors offers more ways to earn, more ways to redeem and more availability at

more than 3,000 Hilton Family hotels worldwide. Rewards include free hotel nights,

experience getaways, dream vacations and premium merchandise. And here’s another

reason to smile: membership is 100% free

Membership Levels

Blue VIP:

Spouse stays free

Two bottles of quality drinking water, per stay

On-site HHonors Guest Manager

Ongoing program communications

Silver VIP:

All benefits of a Blue Member

Bonuses - Earn a 15% bonus on all HHonors base points

Complimentary Fitness Center access

Welcome note from HHonors Guest Manager

January 17, 2011

Gold VIP:

All benefits of a Silver VIP

Personalized VIP check-in


Executive Level Privileges

Choose from one of the following:

Choice of 1000 Bonus Points

Upgrade Guest Room to Executive Level

Complimentary HSIA

Diamond VIP:

All benefits of a Gold VIP


48 hour guarantee reservation


HOSPITALITY DESKS

Your Catering/Event Manager is happy to arrange a hospitality desk for your group.

Phones may be arranged in advance with either in-house extensions or direct dial

numbers. Please note that all hospitality desks will be taken down each evening and reset

for the next day’s use.

Should you require a larger area for an office, storage or hospitality, please consult your

Catering/Event Manager for space availability.

Handwritten signs and flip charts are not allowed in any hotel public areas.

Professionally printed signs may be ordered in advance.


HOSPITALITY SUITES FUNCTIONS

Our Room Service department of experienced professionals will be pleased to arrange food

and beverage service in our beautifully-appointed suites. Our suites can accommodate

from 10 to 80 people comfortably. Please arrange for hospitality suites in advance, and give

notification of menu choice at least 72 hours in advance to your event/ catering manager.

HOTEL FACTS/HISTORY

The following is a fact sheet for the Hilton San Diego Bayfront:

Location: San Diego, California

Address: One Park Boulevard, San Diego CA 92101

Opening date: December 3, 2008

Telephone: (619) 564-3333

Facsimile: (619) 563-3344

Reservations: (800) HILTONS

January 17, 2011

Website: www.sandiegobayfront.hilton.com

Managed By: Hilton Hotels Corporation

Ownership: Hilton Hotels Corporation and IHG


HOUSEKEEPING

Housekeeping services each guest room daily, which consists of general cleaning. Should

one of your guests require special times of service, requests may be made directly with

Housekeeping or your Catering/Events Manager.

The suggested housekeeping gratuity is $2.00-$3.00 per day. Some groups may have the

gratuity rate predetermined in the contract and billed to the master account.

Each guest room includes feather down pillows, with an additional foam pillow and extra

blanket in each closet. Also each guest room is provided with several special service

amenities either at no charge or for a nominal fee. These items include: an iron and

ironing board, coffee makers, hairdryers, bath/shower amenities, and extra pillows.

Additional bedding available for children: cribs and rollaways. Please note there is a

maximum of four persons (including children) allowed per room.


IN CONJUNCTION WITH (ICW’S)

Any group hosting an In-Conjunction with Event is solely responsible for all charges and

activities. The hosting convention must authorize all arrangements for meeting space,

assignments, food, beverage, etc.

Groups meeting in conjunction with a conference, but not part of the official convention

program who require meeting space and separate billing, are subject to credit approval.

All meeting space, if available, will be at the hotel’s normal prevailing room rental rates

and will be subject to the hotel’s standard contract terms and conditions.

A listing of all ICW’s should be sent to the hotel no later than 90 days prior to the actual

event, so that they can be individually contacted by the Event Department to set up food,

beverage and billing arrangements. Events can be reached at (619) 321-4312.


INDEMNIFICATION To the extent permitted by law, you agree to protect, indemnify, defend and hold

harmless the Hotel, Hilton, and the Owner, and their respective employees and agents

against all claims, losses or damages to persons or property, governmental charges or

fines, and costs (including reasonable attorney’s fees), arising out of or connected with

your function, except those claims arising out of the sole negligence or willful

misconduct of the hotel.

January 17, 2011


IN-ROOM DINING (ROOM SERVICE)

Our In-room Dining is open from 6am- to 10:30pm daily for breakfast, lunch, dinner,

snacks and beverage service and can be reached at extension 54 in-house.

A variety of amenities are also available through Room Service.

Room service gratuity is 20% and is posted automatically on all checks. There is also a

delivery fee of $4.00 per order, plus 8.75% tax. (Gratuity and Delivery Fee Subject To

Change)


INTERPRETATION/TRANSLATION SERVICES

The Hilton San Diego Bayfront has team members that can assist


INTERNET SERVICES (GUEST ROOM)

All of our 1,190 guest rooms have high-speed Internet DSL modem on each desk. In

addition, we have wireless Internet access in all of the public areas of the hotel as well as in

all of our 1,190 guest rooms. If a guest is using high-speed in their guest room (via

Ethernet cable), wireless access throughout the public space areas of the hotel will work

with the same sign-on information at no extra charge (with the exception of the meeting

room floors and ballrooms). Standard High speed internet with VPN connection: $13.95

per day.

Please contact your Catering or Event Manager for Internet pricing in meeting rooms.


KEYS AND CARDS/ MEETING ROOMS

Please contact your Catering/Event Manager if you would like private keys to any of your

meeting, office, or hospitality rooms. The door lock will be changed or the key card re-

programmed and there will be a charge of $50.00 per door for up to 7 keys and you are

required to sign a hold harmless agreement.


(Customized) KEY CARDS

Please contact your Catering/Event Manager if you would like custom keys for your

group. They are an excellent way to market your organization.

January 17, 2011

KEY HOTEL CONTACTS

General Manager J. Peter Lynn (619) 321-4424

Hotel Manager Dave Smith (619) 321-4433

Area Director of Sales & Marketing Donovan Henson (619) 270-2650

Director of Banquets Jason Sliman (321) 436-9811

Executive Chef Patrick Dahms (619) 321-4432

Director of Events/ Catering Maggie Morales, CMP (619) 321-4425

Director of Finance Konstantine Drosos (619) 321-4429

Director of Front Office Levi Seidensticker (619) 321-4447

Director of Housekeeping Ayesha Dogar (619) 321-4448

Director of Property Operations Mike Jueds (619) 321-4427

Director of Security Jesse Bowman (619) 321-4441


KOSHER

We can provide a variety of Kosher meals to our guests. Please ask your Catering/Event

Manager for Kosher suggestions.


LABOR

The Hilton San Diego Bayfront is represented by Unite Here as our local union. The hotel

does adhere to all union rules and regulations in accordance to the agreement signed

between Unite Here and the Hilton San Diego Bayfront. Please see your Event/ catering

manager for any questions.


LAUNDRY/VALET – SEE DRY CLEANING

Complete laundry services are available by dialing the Bell Desk at extension 56.

Garments picked up or dropped off prior to 8:30 a.m. are returned to guests by 6:30 p.m.

the same evening. Priority and overnight services available. Garments picked up or

dropped off after 9:00 a.m. will be returned the following day by 6:30 p.m. If you

anticipate heavy usage of laundry service, please notify your Event Manager so extended

hours of operation or an outside service can be arranged.

Please note that there is no service on the following Holidays: Easter, Thanksgiving and

Christmas Day.


LIGHTSTAY

LightStay is our internal measurement system to collect, analyze, and track

environmental and social performance at our property as well as our brands globally. In

so doing, we are able to integrate sustainability as a core performance metric and drive

January 17, 2011

economic and social returns. Your Catering/Event Manager can share detailed

information.


LIMOUSINE SERVICES

Arrangements may be made to have a group VIP transported through an outside service.

Please contact the concierge desk at extension 4291/4292 to make arrangements.


LINEN SELECTION

A variety of table linens are available for your various functions. If you desire specialty

linen, or would like quotes on theme-coordinated linens and chair covers, please consult

your Catering/Event Manager.


LIQUOR LAWS

The State of California has strict liquor laws that must be followed by the Hilton San Diego

Bayfront. Because the hotel is only licensed-authorized to sell and serve alcoholic

beverages that were purchased by the Hilton San Diego Bayfront, no group may bring in

their own alcohol to be served. The legal drinking age in California is 21.

All liquor must be served by 1:30 a.m. and cleared prior to 2:00 a.m.

Your Catering/Event Manager may provide a copy of some of the applicable State of

California liquor laws upon request.


LOAD-IN/LOAD/OUT (PRODUCTION, DÉCOR AND STAGING)

Hilton Promenade level driveway provides direct access to the Hilton San Diego Bayfront

Service Entrance. Load in/out times are scheduled through your Event Manager. To

ensure that enough space has been reserved for your move into and out of the exhibit hall,

please coordinate your requirements well in advance.

Loading Area: Served by 2 large Freight elevators and one service elevators.

Loading area is located adjacent to loading dock area.

1-Service elevator with interior dimensions of 5’-8‖ wide x 8’-7‖ deep x 8’ high,

Capacity 5,000 lb, to meeting rooms 2-4 via service corridors. Load in from ground

level.

1-Service elevator with interior dimensions of 7’-8‖ wide x 11’-2‖ deep x 9’ 6‖ high,

Capacity 8,500 lb, to meeting rooms 2-4 via service corridors. Load in from ground

level.

1-Freight elevator with interior dimensions of 10’ wide x 20’ deep x 9’-6‖ high

January 17, 2011

Capacity 12,000 lbs, to meeting rooms 2-4 via service corridors. Load in from ground

level.

Sapphire Ballroom and Indigo Ballroom Weight Load: The maximum weight load

sustainable in each ballroom is 100 pounds per square foot.

Delivery Scheduling: Exhibit materials can be delivered to the hotel during business

hours any time after the pre-arranged exhibitor set-up date. Due to fire and safety

regulations, no crates or cartons may be stored on the hotel premises.

Move-Out Date: Exhibits must be removed from the hotel on or before the exhibitor’s

dismantle time.


LOCAL INFORMATION

ACTIVITIES:

Balboa Park

(619) 239-0512

www.balboapark.org

Balboa Park is the nation's largest urban cultural park. Home to 15 major museums,

renowned performing arts venues, beautiful gardens and the San Diego Zoo, the Park has

an ever-changing calendar of museum exhibitions, plays, musicals, concerts, and classes—

all in the beautiful and timeless setting of this must-see San Diego attraction.

Birch Aquarium

(858) 534-3474

[email protected]

Explore where the wonders of the ocean come alive! The mission of Birch Aquarium is to

provide ocean science education, to interpret Scripps Institution of Oceanography research,

and to promote ocean conservation.

Disneyland Resort

(714) 781-4565

disneyland.disney.go.com

―The Happiest Place on Earth‖ is an enchanted kingdom of fantasy and imagination filled

with classic family-friendly attractions and entertainment dining and shopping.

Legoland California

(760) 918-5364

www.legoland.com/california.htm

Built for real family fun with more than 50 rides, shows and attractions.

Mission Beach

Mission Beach is the center of a continuous stretch of beach known as The Strand, which

extends over two miles, beginning at the Mission Bay channel entrance and ending at the

http://www.balboapark.org/

http://www.balboapark.org/in-the-park/organizations.php?catID=5



http://www.balboapark.org/in-the-park/detail.php?OrgID=22

http://www.balboapark.org/calendar/

mailto:[email protected]

http://www.legoland.com/california.htm

January 17, 2011

north end of Pacific Beach. The Strand is the most popular beach area in the City of San

Diego and draws large crowds in summer.

San Diego Zoo

(619) 231-1515

www.sandiegozoo.org

The 100-acre ―World Famous‖ San Diego Zoo is home to over 4,000 rare and endangered

animals representing more than 800 species and subspecies, and a prominent botanical

collection with more than 700,000 exotic plants. It is located just north of downtown San

Diego in Balboa Park.

Seaport Village

(619) 235-4014

www.seaportvillage.com

Whether whiling away a whole day or just stepping out for an hour, Seaport Village’s 50-

plus diverse shops, 17 unique eateries and outdoor entertainment will more than satisfy.

SeaWorld

(800) 257-4268

www.seaworld.com Diego

SeaWorld of San Diego is one of the world’s premiere marine adventure parks with 200

acres of world class shows, thrilling rides and unforgettable animal encounters.

Wild Animal Park (619) 231-1515

www.sandiegozoo.org

The Wild Animal Park is an expansive wildlife sanctuary that is home to more than 3,500

animals representing more than 400 species. Its renowned botanical collection represents

3,500 species and 1.5 million specimens. Over half of the Park’s 1,800 acres (730 hectares)

have been set aside as protected native species habitat. It is located 35 miles (56 kilometers)

north of downtown San Diego in the San Pasqual Valley near Escondido, California.

RESTAURANTS:

Seafood:

Harbor House 831 West Harbor, San Diego (619) 232-1141

Oceanaire Seafood House 400 J. Street, San Diego (619) 858-2277

Anthony’s Fish Grotto 1360 Harbor Drive, San Diego (619) 232-5103

Blue Point 565 5th

Avenue, San Diego (619) 233-6623

Steaks:

Donovan’s 570 K Street, San Diego (619) 237-9700

Greystone 658 5th


George’s on Fifth 835 5th


Mexican:

http://www.sandiegozoo.org/

http://www.seaportvillage.com/

http://www.seaportvillage.com/shopping/

http://www.seaportvillage.com/restaurants/

http://www.seaportvillage.com/entertainment/

http://www.seaworld.com/

http://www.sandiegozoo.org/

January 17, 2011

La Puerte 560 4th


Candelas 416 3rd


American:

Hard Rock Café 801 4th


Dakota Grill 901 5th


Lou and Mickey’s 224 5th


Asian:

Nobu 207 5th


Blue Ginger 715 4th


Italian:

Bucca Di Beppo 705 6th


Asti Ristoranti 728 5th


Tratorria La Strada 702 58th


Mediterranean:

Dussini 275 5th


Laurel 505 Laurel Street, San Diego (619) 239-2222

Spanish:

Café Sevilla 555 4th


Continental 901 4th



LOST AND FOUND

It is the policy of Hilton Hotels Corporation to make every effort to return any found

property to its rightful owner. All found property in the hotel will be recorded, stored,

and disposed of, whether it is found in a guestroom, public space, or any other area of

your hotel. We will make every attempt to determine the legitimate owner and return the

found property. If the owner cannot be determined within ninety days (or other time

period specified by local law), the found property will be disposed of in accordance with

the state law. If no local or state law exists, or these agencies decline involvement, the

property shall be returned to the finder. This policy does not apply to minor items found

on the property such as a toothbrush, ladies hosiery, cigarettes, etc.

Lost and Found can be reached by calling extension 4235.


LUGGAGE STORAGE

Based upon availability, a banquet/meeting room may be set aside to store hand carry

luggage for individuals leaving later in the day. It is requested that the travel staff

January 17, 2011

supervise these items, as they will be stored at your own risk. Luggage Storage is available

24 hours a day. Luggage should be turned over to the bell desk for storage. The current

porterage rate is $7.00 per person, plus state tax, round trip and is subject to change.

Departure notices, bag pulls, and luggage storage should be coordinated with our

Event/Guest Services Manager.


MAIL SERVICES

The UPS business center offer full service shipping services. If you have a large number of

items that need to be mailed, or require shipping materials, please contact the UPS store at

619-321-4201. They are located on Aqua level on the third floor and they offer complete

mail services as well as materials.

Please refer to your Catering/Event Manager if you would like to arrange an on-site service

for your group.

The closest United States Post Office to the Hilton San Diego Bayfront is located at 815 E

Street in San Diego and can be reached at (619) ASK-USPS. Their hours are 8:30 a.m. –

5:00 p.m. weekdays, CLOSED on Saturdays and Sundays. The nearest FedEx Kinkos is

located at 111 West Harbor Drive, San Diego Ca 92101 inside the San Diego Convention

Center and can be reached at 619-525-5450.


MASTER ACCOUNTS

The Finance Department looks forward to establishing an accounting structure to best suit

your needs. In addition to one master account for the entire event, multiple master

accounts and affiliate master accounts can be established. For your protection, authorized

signers must be designated for each account. A daily master account review is

recommended.

In order to provide you with efficient service, it is crucial that credit arrangements are

completed accurately and entirely, to be submitted at least two months in advance. For

your convenience, a sample credit application can be found under forms.

Multiple Master Accounts:

Should your organization require multiple master accounts, the accounting department can

structure accounts to meet your needs, such as for room and tax, for banquets, for electrical

and for engineering, etc. These can all be separated for your convenience, as we know how

important the accounting process can be.

January 17, 2011

Affiliate Master Accounts: The Hilton San Diego Bayfront will be happy to provide your sub-groups with master

accounts, if necessary. Last minute requests may be handled by producing a credit card

and must be submitted one month in advance.

Account Payment:

Payment of master accounts, based upon conditions specified in your sales contract, is

made at the end of the event upon departure by credit card or company check. Direct

billing of your master account, if established, is payable 30 days after receipt of the

statement, and can be arranged upon prior credit approval. A master account review

meeting may be scheduled daily to ensure all billing is kept accurate and up to date. We

recommend a final bill review prior to departure.


MEDICAL FACILITIES/SERVICES

Medical Services facilities nearby:

Children's Hospital 3020 Children's Way

San Diego, CA 92123

(858) 576-1700

Gaslamp Urgent Care 250 Market Street

San Diego, CA 92101

(619) 239-9675

Naval Medical Center 34800 Bob Wilson Drive

San Diego, CA 92134

(619) 532-6400

San Diego Hospice 4311 Third Avenue

San Diego, CA 92103

(619) 688-1600

Scripps-Mercy Hospital 4077 5th Avenue

San Diego, CA 92103

(619) 294-8111


January 17, 2011

MEETING ROOM CAPACITIES

Please contact your Catering/ Event manager for the most current meeting room capacity

chart


MEETING ROOM DELIVERIES

For small exhibits, when a drayage company is not being used, standard boxes or

packages to and from the exhibit area will be delivered by the hotel bell staff or banquet

house staff for a charge of $1 per box, $10 per cart/per move.


MEETING ROOM RENTAL

See Sales Agreement. Room rental varies depending upon time, food and beverage

minimums and size of meeting room needed. Contact your Catering/Event Manager for

more specific information on room rental.


MEETING ROOM SET STANDARD

Standard meeting rooms include the following items:

Banquet or classroom tables and chairs

Linens

Pads and pens or pencils

Ice water

Lectern/ Podiums

Basic meeting room set up is complimentary. Depending upon the extent of the setup

requirements, additional charges may be incurred. Room reset fees may apply for day of

set up changes. Please contact your Catering/Event Manager for miscellaneous/electrical

charge price sheets. All meeting rooms are set non-smoking.


NEWSPAPERS/PUBLICATIONS

Newspapers available in our Gift Shop are:

San Diego Union Tribune

L.A. Times

Wall Street Journal

New York Times

USA Today

January 17, 2011

The USA Today is delivered to guest rooms Monday through Friday.


OFFICE EQUIPMENT/SUPPLIES

The in-house Business Center (UPS Store) offers a complete range of services including

photocopies, faxing, laser printing, word processing, shipping services, internet and email

services, PC Workstations, office equipment rentals, pagers and cell phone rentals/radio

rentals, just to name a few.

Prices are quoted on an individual basis depending on the type of equipment needed as well

as the scope of the job requested. Discuss your group’s needs with the Business Center or

with your Catering/Event Manager.

Business hours are:



619-321-4201


PARKING

Valet parking is available at the front entrance of the hotel. Self parking is available in the

7th story parking structure adjacent to the hotel. Parking structure clearance is 7’. Special

VIP parking arrangements should be coordinated with your Event Manager.

Current parking rates are as follows, and are subject to change:

Valet (Overnight Guests) $35.00 per night

Self Parking (Overnight Guests) $25.00 per night (w/ in & out privileges)

Valet (Day use or Event use) $10.00 first hour, $5.00 per addtn hour (no max)

Self Parking (Day use or Event use) $5.00 per hour , with a $30.00 maximum per day.

Total Dedicated Parking Spaces:

Self and Valet Parking Spaces: 900

If you are planning a large movement or delivery of rental cars for a specific group event or

activity, please advise your Catering/Event Manager so that specific parking may be

reserved.


PERSONALIZED ON-LINE GROUP PAGE (POG)

POG is a personalized web page for your attendees to book reservations directly online.

Available at all Hilton Family properties

Customize with your program

January 17, 2011

Customize with your logo



PETS (POLICY)

Service animals are always welcome and will be accommodated. The Hilton San Diego

Bayfront is a pet friendly hotel. Please ask your front desk agent about special items

available for your pets. A one time, non-refundable, pet deposit is required at check in.


PIANOS

If your group is requesting a piano or pianos for your function(s) please contact your

Catering/Event Manager for current piano rental and tuning charges.

Pianos in stock:

1 Baby Grand Piano

If your group requires additional pianos or pianos in outdoor/alternate locations, your

Catering/Event Manager can rent them from an outside source.


POOLS

The Hilton San Diego Bayfront features a beautifully landscaped saltwater pool, spa and

deck, also featuring a snack bar and five (5) 10’ x 10’ cabanas.


POST EVENT REPORT

For meetings and conventions with more than 100 rooms on peak night, your Event

Manager will complete a Post Event Report. This report details room pick-up and food

and beverage revenues.


POSTING OF EVENTS

Please advise your Catering/Event Manager as to which events you want posted on hotel

schedule of events, which are located throughout the hotel. The hotel has large electrical

reader boards on each meeting level of the hotel and individual electronic signs on each

meeting room entrance. Your event manager can customize your signs and logos and

verbiage to match your programs and agendas.


January 17, 2011

PRINTING SERVICES

The UPS Store Business Center’s hours of operation can be tailored to meet the needs

of your attendees. For more information, please contact the UPS store directly. Our

experienced staff is ready to assist you with:

Full service packaging

Faxing

Laser printing

Notary services

Postage stamps

Color copies

Office Supplies

Money orders. Wire transfers

Binding, laminating and collating

Business hours are:



619-321-4201


PRODUCTION GUIDELINES

Your Event Manager will provide you with the hotel’s Production Resource Guide.


PRODUCTION CREW MEALS

Please contact your Catering/Event Manager regarding production crew dining.


PUBLIC TRANSPORTATION/ TAXIS/ SHUTTLES

Orange Cab (619) 223-5555

San Diego Cab (619) 226-8294

Yellow Cab (619) 234-6161

San Diego Trolley (619) 595-4949

San Diego Transit (619) 231-1466

Xpress Shuttle (800) 900-7433

Cloud Nine Shuttle (800) 974-8885

EZ Ride (800) 777-0585


January 17, 2011

PYROTECHNICS Please refer to the Fire Codes section of the Exhibit and Production Guidelines.


RADIOS/PAGERS/NEXTELS

We are willing to assist you in obtaining walkie-talkie radios and/or Nextels for use

during your program. Please consult your Catering/Event Manager for assistance.


RECYCLING

At Hilton Hotels Corporation, protecting the Environment is a top priority. Responsible

environmental activity is good for both our business and the community. Hilton has

developed a comprehensive company-wide policy to promote business practices that

help preserve the environment. We provide guidelines for all of our facilities, and our

goals are to ―Reduce – Reuse – Recycle‖ as much as we can. We are currently adhering

to the following environmentally friendly procedures and products;

Please contact your Event/ Catering manager for more information


REGISTRATION ASSISTANCE

If additional staffing is needed for your activity or hospitality desk, please consult with

your Catering/Event Manager. Registration attendants are easily scheduled with

sufficient notice.


REGISTRATION DESKS/COUNTERS

Your Catering/Event Manager is happy to arrange a hospitality/ registration desk/counter

for your group. There are 7 registration counters available: (6) 6’ x 42‖ & (1) ADA

counter 6’x30‖. Phones may be arranged in advance with either in-house extensions or

direct dial numbers. Please note that all hospitality desks will be taken down each

evening and reset for the next day’s use, unless otherwise contracted.

Should you require a larger area for an office, storage or hospitality, please consult your

Catering/Event Manager for space availability.

Handwritten signs and flip charts are not allowed in any hotel public areas.

Professionally printed signs may be ordered in advance, easels are available.


January 17, 2011

RESERVATIONS RAPID! RESERVATIONS AUTOMATED PROCESSING

INPUT AND DELIVERY SYSTEM Expedited reservation processing straight from your rooming list into our system. Client

uploads the rooming list, ensuring security of guest credit card information.

Eliminates dual entry process

Accurate and efficient reservations

Supports 3rd

Party Clearinghouses



RESTAURANTS/LOUNGES

Vela Restaurant:

A revolutionary concept emphasizing explorations of global coastal cuisines, innovative

wine programs and modern interpretations of culinary classics, with uncompromised views

of San Diego Bay.

Hours of Operation:

Breakfast: 6:30am-11:00am

Sat. & Sun.: Buffet open until 12:00pm

Lunch: 11:00am-3:00pm

Light Lunch at the Bar: 3:00pm-5:30pm

Dinner: 5:30pm-10:30pm

Bar: 5:30pm-10:30pm

Starbucks Coffee:

Enjoy a delicious cup of freshly brewed coffee in the full service Starbucks located on the

promenade level. Starbucks offers fresh pastries, premium deli sandwiches, Starbucks’

signature Frappuccinos, and an array of retail and amenity items. Open daily from 6:00

a.m. to 6:00p.m. Based on occupancy.

January 17, 2011

Odysea Lounge:

A waterfront destination highlighted by cart service and hand-crafted organic cocktails.

Hours of Operation: 3:00pm-1:30am

Bay Breeze:

A poolside watering hole serving casual fare.

Hours of Operation: (Seasonal)

11:00am- 8:00pm

In room dining/ Room Service: 6am to 11pm 7 days a week. Note: Hours may vary based on occupancy.


RESTAURANT RESERVATIONS

Reservations are strongly recommended for all restaurants in the hotel and in San Diego.

Our Concierge can assist in making restaurant recommendations and reservation.

Concierge can be reached at extension # 4291


RESTROOMS

Public restrooms are conveniently located in the lobby, meeting room floors, spa/fitness

center, and pool deck.


RESUMES

The Hotel Resume is a document that we share with the rest of our hotel staff, to let them

know as much as possible about your group so we can serve you in the best way possible.

The resume is distributed to our team members 7-10 days before major arrival to ensure

proper staffing. Your Catering/Event Manager will work closely with you to include all

pertinent information with all operating departments within the hotel. You will receive a

copy of the group resume to ensure your details are correctly understood and spelled out.


January 17, 2011

RIGGING

All rigging is to be coordinated exclusively through American Audio Visual Centers.

Your Event Manager will provide you with the Exhibit and Production Guidelines and the

contact information for American AV. American Audio Visual can be reached at (619)

321-4303


ROBES

Hilton San Diego Bayfront provides terry cloth robes in every Executive Level guestroom

on the 29th and 30th Floors, as well as in all suites. Robes are available to purchase

through the front desk or the gift shop. Please contact your Catering/Event Manager for

further details.


ROPES/STANCHIONS

Ropes and Stanchions

(24) Pairs of stanchions with connecting rope are available for events. Please contact your

event/catering manager for more information or to request.

For more information on banquet equipment, please see your Catering/Event Manager.


SAFES/SAFE DEPOSIT BOXES

Safe deposit boxes are located at the security dispatch behind the front desk and are

complimentary. State law limits hotel liability for valuables placed in safe deposit box.

There is a $200.00 fee for lost safety deposit box keys. In addition to safe deposit boxes,

every guest room is equipped with a complimentary in room secure safe.


SECURITY If required, in our sole judgment, in order to maintain adequate security measures in light

of the size and/or nature of your function, you will provide, at your expense, security

personnel supplied by a reputable licensed guard or security agency doing business in the

city or county in which we are located, which agency will be subject to our approval. Such

security personnel may not carry weapons. Your Event Manager will provide you with an

up-to-date list of recommended security companies. All security guidelines, to include

indemnity and insurance aspects, will be provided to you by your Event Manager.

Please alert your event manager if you anticipate extensive media interest in your event so

arrangements can be made for a press room to accommodate reporters. If your event is

controversial or highly publicized, advance notice to security will ensure that adequate staff

January 17, 2011

is on hand so your event runs as smoothly as possible. VIP escorts can be arranged, as can

alternate entrance and exit points.

NON- emergency Security dispatch can be reached at extension # 4238


SHIPPING AND RECEIVING

Packages for functions or sleeping rooms may be delivered to the hotel and delivered to the

UPS store, no sooner than 3 days prior to your arrival date. Your packages will be stored in

a secured area at a cost of $3 per carrier envelope, $6.00 per padded pack, $6.00 for boxes

1-10 lbs, $12 for boxes 11-21 lbs, $25 for boxes 22-41 lbs, and $50 for boxes 42-60lbs. For

large packages the pricing will be $80 for boxes 61-100 lbs, $120 for boxes 101 lbs of

heavier and $275 per pallet. Packages can be retrieved from the UPS store located on the

Aqua level which is located on the third floor. Please see your event/ catering manager for

a full price sheet. Handling fees may apply.

When shipping packages/boxes to the Hilton San Diego Bayfront, please address them as

follows:

Name (of person who will be on-site picking up the packages)

Company Name

C/O Hilton San Diego Bayfront

One Park Boulevard

San Diego, CA 92101

ATTN: UPS Store/ Business center

Hold for guest arrival

Delivery destination & date

Phone

Fax

Number of packages in that shipment

No COD packages will be accepted. The Hotel policies on safe package handling are

based on advice from the United States Postal Service (USPS) and the Federal Centers for

Disease Control and Prevention (CDC).

**All exhibit boxes and crates must be arranged through a drayage company and

cannot be shipped directly to the hotel, please see event manager for production

guidelines**


January 17, 2011

SHOPPING

Hotel Gift Shop Hilton San Diego, Lower Promenade Level, extension # 4352

7am-10pm, 7 days a week

Horton Plaza 324 Horton Plaza, San Diego Ca 92101 (619) 239-5481

Mon-Fri 10am-9pm, Sat 10am-8pm, Sun 11am-7pm

Shops at the Del 1500 Orange Ave, Coronado Ca 92118 (619) 435-6611

Mon-Fri 10am-9pm, Sat 10am-8pm, Sun 11am-7pm

Seaport Village 849 Harbor Drive, San Diego Ca 92101 (619) 235-4014

Open daily 10am-9pm


SIGNAGE/BANNERS

The Hilton San Diego Bayfront takes pride in the condition and aesthetic appearance of our

facility. In order to maintain a quality image for all Hotel guests, there are a few things we

ask of you during your stay:

Only professionally printed signage are allowed in the meeting/convention areas. These

signs can be used with easels or in sign stands. No handwritten signs or flipcharts are

allowed outside the meeting rooms.

No banners can be hung along the walls of the Public Areas. Banners may be hung from

the skirting of the hospitality desks and at outdoor functions. Aerial Rigging personnel

must provide the labor to hang the signs or banners at a nominal fee. Please contact your

Catering/Event Manager for pricing details.

In addition, nothing is to be placed over exit doors or located to conceal or obscure any

exit. All banners and sign hanging will be completed by American Audio Visual Center,

see banner section of the meeting resource guide.


SITE INSPECTION/PRE-PLANNING

Please contact your Sales/Event Manager and we will gladly arrange a site inspection.


SMOKING

The Hilton San Diego is 100% smoke-free. Smoking is only permitted in designated

smoking areas outdoors

January 17, 2011


SOUND SYSTEM

All of the Hilton San Diego Bayfront meeting rooms and ballrooms have a basic sound

system. Please contact your Catering/Event Manager with questions. There will be a $150

each room/per day fee assessed for patching in your own equipment through the house

sound system, additional fees may apply.

Anchor systems or supplemental systems will be required for all outdoor locations. Please

make note of the hotel’s noise curfews: All outside sound system functions must end no

later than 10:00 p.m.


SPA

Aquazul Wellness Center

Embraces the healthy lifestyles that are synonymous with San Diego. By emphasizing the

healing properties of the sea in all of our space treatments and product offerings, we have

created the perfect sanctuary to restore the mind and body. Focusing on services that

combine the natural essence of the ocean and the unparalleled attention of our professional

staff, Aquazul wellness center exists to create an environment that promotes maintenance,

recovery and inspiration.

The ―Aquazul wellness center,‖ located on the lower level of the hotel, is owned and

operated by the WTS International. This state-of-the-art facility. Please ask your Catering/

Event manager for the current spa menu.

Hours of operation:

8:00am to 8:00pm, 7 days a week

Telephone (619) 321-4290


SPECIAL MEAL REQUESTS

Please consult with your Catering/Event Manager for any special meal requests. The

Executive Chef is pleased to accommodate your requests to the best of his abilities.


January 17, 2011

STORAGE

Storage for your advance boxes and convention supplies is quite limited. If you are

anticipating shipping a large volume of materials, we suggest you consult your

Catering/Event Manager as soon as possible to reserve a room or plan to utilize an area in

your office or hospitality room set up. Hotel cannot provide security for these items. If

shipping valuables, please make arrangements to hire and pay for outside security.


SUITES

Suite Descriptions

The Hilton San Diego Bayfront features 30 suites specially designed for hospitality functions

and small informal meetings. Our uniquely elegant suites offer extra living space for either

working or relaxing, and provide the perfect ambiance for entertaining visitors or clients.

For utmost flexibility, each suite parlor can connect to standard guestroom. Wet bars,

televisions, and restrooms are in each parlor.

Presidential Suites (2)

Located on deluxe floors (29th

and 30th

) are two world-class Presidential Suites at over

1626 square feet each. In addition to amenities extended to all Executive Floor guests,

these accommodations offer:

1626 square-foot parlors with one bedroom and bathroom, formal dining area, and living

room

Jacuzzi bathtub

Connecting room available

Flat screen television

Living room and dining room

Wet bar and refrigerator with separate outside service entrance

Executive Suites (2)

Located on the 27th

and 28th

floors are the Executive level Suites. Features found in the

1,086 square-foot suites include a conference table that seats eight, and a flat screen

television. Connecting room available.

Junior Suites (9)

The deluxe Junior Suites are located on floors 26-30. Features found in the 262 square-foot

suites include a conference table that seats 4-6 people. The parlor includes a living area, flat

screen television and desk with internet. Connecting room available.

Hospitality Suites (17)

The deluxe Hospitality Suites are located on floors 10-26. Features found in the 780

square-foot suites include a conference table that seats 6-8 people. Living area with flat

screen television. Large living area with fold out sofa. Desk with internet and ergonomic

chair. Connecting room available.

January 17, 2011


SUMMIT (PRE-CONVENTION MEETING)

In order to introduce our clients to the key contacts of the hotel, we would like to arrange

a pre-convention meeting a day or two prior to your main group arrival. Please advise

your Catering/Event Manager as to who will attend from your organization and what a

convenient time would be for this meeting (time ranges from 30 minutes to one hour).

Please note that for smaller groups, a smaller more personalized meeting may be set up

involving key operational department heads.


SUSTAINABILITY

Mission Statement: Hilton Worldwide will manage our business through a lens of

sustainability to benefit this generation and those that follow. Through action and

innovation we will lead our industry in projects and programs that:

Enhance the guest experience

Engage our employees

Improve operational efficiency

Advance building design

Strengthen our partnerships

Serve our communities

Protect our global environment

Enrich our Family of Hotels


TAXES

The current California State General Excise Tax is 8.75%. The current California State

Hotel Room Tax is 12.64% (includes state tax and tourism).

All goods and services are subject to state tax including but not limited to food, beverage,

labor, and gratuities.


TAXICABS

The Hilton San Diego Bayfront recommends Yellow Cab at (619) 234-6161, please

contact guests services at extension # 3701 for assistance.


January 17, 2011

TEAM MEMBER RECOGNITION

The Hilton San Diego Bayfront participates in the following Team Member Recognition

Programs:

Be Hospitable (hospitality bucks)

Department recognition

Catch Me at My Best

Own the Group


TELEPHONES/TELECOMMUNICATIONS

The following types of telephones are available for guests, meeting and convention service

and administrative staff. Please advise your Event/ catering manager or

Telecommunications Department, if you need the use of a phone for your program.

House phones:

Used for in-house use only. There are complimentary house phones in each meeting room.

DID Lines:

The installation fee is $200.00 plus the price of all outside calls. DID lines can be used for

Long Distance, minimal PC and fax can work as well.

DID Lines:

The following are enhancements that can be added to a DID Line:

1. Polycom Speaker Phone @ $300.00 per day, hardware rental only, price does not

include phone line.

2. Polycom with extendable microphones @ $350.00 per day, hardware rental only,

price does not include phone line.

3. Digital Multi Line Office Telephone @ $50.00 per day, hardware rental only, price

does not include phone line.

Internet Access

All meeting room Internet will be provided by the hotel, please contact your event/catering

manager for pricing sheet or customized quote. The internet department can be reached at

619) 321-4276

Guest Room Calls

Type of Call Instructions Rates

EMERGENCY 9+911 No Charge

Room to Room 7+Room Number No Charge

Local 9+Number $1.00 for 1st 60 minutes; $.10 per

minute after

800/888/8xx toll free 9+1+Number $1.00 for 1st 60 minutes; $.10 per

minute after

January 17, 2011

Long Distance 9+1+Number AT&T Operator assisted rate, less 50%

of surcharge

International 9+011+CC+CC+Number AT&T Operator assisted rate (by

country)

Local, Long Distance and International Calls will be billed to your account only when the

call is answered.

Applicable Taxes will be added. Rates subject to change.

You may obtain free rate information at any time by dialing 9+00 and ask the AT&T

Operator for the rate of an Operator Assisted Call. Hilton subscribes to AT&T Long

Distance and Operator Services. You have the right to reach other long distance carriers

from the telephone, and you may do so by dialing the access code provided by that carrier.

Direct Complaints to:

Federal Communications Commission, FCC Enforcement Division;

CCB Room 6202

Washington, DC 20554.

California Public Utilities Consumer Affairs

107 S. Broadway, Room 5109

Los Angeles, CA 90012

800-649-7570

Voice Mail

Voice Mail enables you to receive your messages when you are outside the hotel and even

after you have checked out.

To hear messages, if the red light is flashing on your guest room telephone:

1. Lift the receiver

2. Press MESSAGE key.

3. Follow recorded instructions.


TENTS

Please contact your Catering/Event Manager regarding rental of small tents and large tents.


THEME PARTIES

Please discuss themes with your Catering/Event Manager and ask for a copy of our latest

and most popular menus and productions. Referrals to outside Destination Management

Companies are available through your Catering/Event Manager.


January 17, 2011

TOURS/SIGHTSEEING

Local Attractions around the San Diego area are listed below, other options can be located

at the Concierge desk, extension # 4291:

All San Diego Tours (866) 868-7786

Balboa Park (619) 239-0512

Knotts Soak City (619) 661-7373

Legoland (760) 918-5346

Midway Museum (619) 544-9600

Old Town State Park (619) 220-5422

Petco Park (Home of the Padres) (619) 795-5000

Qualcomm Stadium (home of the chargers) (619) 641-3100

San Diego Wild Animal Park (619) 234-6541

San Diego Zoo (619) 234-3153

Sea World (619) 226-3901


TUXEDOS/FORMAL WEAR

If you are anticipating a large delivery of tuxedos on site, please advise your

Catering/Event Manager in advance.

The following company offers tuxedo rentals locally:

Gentlemans Tux Club 999 F. Street (619) 239-8901


VOICE MAIL

All guest rooms have a voice mail message service. Group voice mails may be left;

however, please note that this process is time consuming as each room number needs to be

programmed individually. Therefore, labor fees may be assessed. Please discuss any

specific requests with your Catering/Event Manager.


WEATHER

Depending on the season, the weather in San Diego varies from a low of 60 degrees in the

winter to a high of 90 degrees in the summer, with an overall average temperature of 72

degrees. Before visiting the Hilton San Diego Bayfront, we recommend that guests check

the local listings to determine the weather conditions.


January 17, 2011

WHEELCHAIRS

If a guest requires a wheelchair, we can arrange a rental for them at their own expense. If

a guest requests that we rent a wheelchair, please note that we can coordinate the rental,

but will be unable to cover the expense.

The following companies have wheelchairs for rent and will deliver to the Hilton San

Diego Bayfront:

Ashley Medical (877) 297-1983


WIRED PAYMENT

If you would like to have payment wired, please notify your Catering/Event Manager,

and instructions will be sent to you.


WORSHIP SERVICES

The following is a list of nearby locations.

Baptist

Calvary Baptist Church 719 Caesar Chavez Pkwy, San Diego 92113

(619) 233-6487

Buddhist Buddhist Temple of San Diego 2929 Market Street, San Diego 92102

(619) 239-0896

Catholic Our Lady of the Rosemary 1629 Columbia Street, San Diego, 92101

(619) 234-4820

Christian University Christian Church 3900 Cleveland Street, San Diego 92103

(619) 295-4146

Episcopal All Soul’s Episcopal Church 1475 Catalina Blvd, San Diego 92107

(619) 223-6394

Jehovah’s Witness Kingdom Hall 2580 K Street, San Diego, CA 92102

(619) 702-5121

January 17, 2011

Jewish Ohr Shalom Synagogue 2512 Third Avenue, San Diego, 92103

(619) 231-1456

Lutheran

First Lutheran Church 1420 Third Avenue, San Diego, 92101

(619) 234-6149

Methodist Christ United Methodist 3295 Meade Avenue, San Diego, 92116

(619) 284-9205

Mormon

Church of Jesus Christ/Latter-day Saints 2510 Juan Street, San Diego, 92110

(619) 229-1757

Presbyterian Harbor Presbyterian Church 701 Fifth Avenue, San Diego, 92101

(619) 699-5950

Seventh Day Adventist

Point Loma Community Seventh Day Adventist 4425 Valeta Street, San Diego 92107

(619) 224-1206


ZIP-OUT CHECKOUT

Simply verify the room charges from your television, using the television remote. Please

leave your keys in the room or drop them in the key drop at the front door. If you are not

departing the hotel immediately, luggage storage can be arranged at the bellman’s desk at

extension #51, folio receipt can be picked up at the front desk.


Documents

Hilton San Diego Bayfront One Park Boulevard San … San Diego Bayfront One Park Boulevard San Diego, CA 92101 (619) 564-3333 Meeting & Event Resource Guide Our goal is to be Best