IBM.Test-king.C2070-586.v2015-03-26.by.Jerry · PDF file B. FileNet Enterprise Manager C. FileNet Deployment Manager D. Case Manager Administrator Client Correct Answer: A Section:

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C2070-586

IBM Case Manager V5.1

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Sections1. Volume A2. Volume B


Exam A

QUESTION 1Which two components are optional add-on licenses with the IBM Case Manager core product offering? (Choose two.)

A. IBM FormsB. IBM Case AnalyzerC. IBM FileNet eFormsD. Content Search ServicesE. WebSphere Process Server

Correct Answer: AESection: Volume AExplanation

Explanation/Reference:

QUESTION 2Which two items are always part of a case management solution? (Choose two.)

A. AnalyticsB. Content objectsC. Database lookupsD. Process fragmentsE. System integrations

Correct Answer: BDSection: Volume AExplanation


QUESTION 3What utility is used to create the run time solution in a development environment?

A. Case Manager Builder


B. FileNet Enterprise ManagerC. FileNet Deployment ManagerD. Case Manager Administrator Client

Correct Answer: ASection: Volume AExplanation


QUESTION 4A user in the customer_interactions project area has created two solutions, Sol1 and Sol2. The user is transferred to the credit_card_investigations project area.What happens to Sol1 and Sol2?

A. Sol1 and Sol2 are deleted.B. Sol1 and Sol2 remain in customer_interactions project area.C. Sol1 and Sol2 are moved to orphaned_solutions project area.D. Sol1 and Sol2 are moved to credit_card_investigations project area.

Correct Answer: BSection: Volume AExplanation


QUESTION 5What is one reason to use IBM Forms over FileNet eForms within the context of an ICM Solution?


A. IBM Forms is more tightly integrated with ICM.


B. The ability to use JavaScript to enhance the form.C. The ability to use multiple Digital Signature methods.D. The ability to use EDS (Extended Data Services) within ICM.

Correct Answer: CSection: Volume AExplanation


QUESTION 6A customer is looking for assistance in determining a backup strategy. Which statement is true regarding backup of the ICM solution?

A. A Hot Backup can be performed if the operating system is AIX.B. A Hot Backup cannot be performed because Business Space prevents it.C. A Hot Backup cannot be performed because of the difficulties of ensuring in-flight transactions.D. A Hot Backup can be performed because ICM provides additional features to permit this process.



QUESTION 7For IBM Case Manager, where should the database for the content engine target object store and the process engine on DB2 be located?

A. On separate databases on the same serverB. On separate databases on different serversC. On the same database on a server with different useridsD. On the same database on a server with same userid and password

Correct Answer: DSection: Volume AExplanation



QUESTION 8There are three levels of security when configuring a business space page. There are View and Edit access rights. What is the third security level that gives users"special permissions" for things like assigning access rights to groups of users.

A. OwnerB. SpecialistC. Super UserD. Administrator



QUESTION 9Which is NOT a difference between a development and production Case Manager environment?

A. Solutions may be modified in the development environment and should not be modified in the production environment.B. Production Case Manager environments can take advantage of P8 distributed deployment and domain partitioning configuration options whiledevelopment

cannot.C. In a development environment there must be a design object store and a target object store; in a production environment only target objectstores are required.D. In a development environment, Case Manager Builder is used to deploy solutions; in a production environment, Case Manager AdministrationClient is used to

deploy solutions.



QUESTION 10What is the recommended tool to move non-Case Manager assets such as custom eForms into a production environment?

A. Workplace XT


B. FileNet Enterprise ManagerC. FileNet Deployment ManagerD. Case Manager Administration Client



QUESTION 11How do you configure who is allowed to create a case in a production environment?

A. In the Mashup Center Space Manager, using the Share function to include the user in the Edit List.B. In Case Builder, including the user in the Manage Solutions \ Solution \ Case Type \ Case Creators dialog.C. In FileNet Enterprise Manager, setting the Case Folder case type security to include Create Instance permission for the user.D. In Case Manager Administration Client, configure and run the Configure Production Environment task with settings to allow create case for theuser.



QUESTION 12Workplace XT was used to create search templates to work with solution document types. Which tool is used to migrate this template to a production environment?

A. Workplace XTB. Case Manager BuilderC. Filenet Deployment ManagerD. IBM Case Manager Administration Client




QUESTION 13A solution designer builds a solution and uses the split case functionality. After the solution is deployed, the solution designer is asked to generate a list of all casesthat were split along with the cases related to the split case. Which API would be used to generate such a list?


A. CE_OperationsB. Process Engine Java APIC. IBM Case Manager REST API (CASEREST)D. IBM Content Management Interoperability Services (CMIS) for FileNet Content Engine



QUESTION 14A solution designer is given the following requirements for an ICM solution. 1. Case workers should have the ability to view and edit form data when processing awork item. 2. Changes to the form data can be saved in the step processor. Which two actions need to be performed to meet this requirement? (Choose two.)

A. Add a form attachment and expose that attachment to the step in the step editor in Case Builder.B. Add a form attachment and expose that attachment to the step in the step editor in the Forms Designer.C. Configure the Case Form widget to use a form attachment. The form data objects can be stored in any folder in the target object store.D. Configure the Case Form widget to use a form attachment. The form data objects can be stored in any folder in the design object store.E. Configure the Case Form widget to use a form attachment. The form data objects can be stored only in the case folder or case sub folders inthe target object

store.

Correct Answer: AESection: Volume A


Explanation


QUESTION 15A solution designer would like to use a FileNet eform to add a case in ICM. The form template has already been created in the eforms designer. Which step(s)need to be performed to make this form available to add a case?

A. Check in the form template of type Document class using WorkplaceXT.B. Check in the form template of type ITXFormTemplate class using WorkplaceXT.C. Check in the form template of type Document class using WorkplaceXT; Configure the Case Form Widget in the Add Case Form page with thisversion series

ID of the checked in form template.D. Check in the form template of type ITXFormTemplate class using WorkplaceXT; Configure the Case Form Widget in the Add Case Form pagewith this version

series ID of the checked in form template.



QUESTION 16What is the function used by a task to exchange data with an external system?

A. The Case REST API.B. The Content Engine event script.C. The PE web services integration capabilities.D. The PE Assign step to lookup data in the external system.



QUESTION 17Which application is used to modify the Case Monitor data stream objects when exposing a case property to a Cognos Real-time Monitoring dashboard?


A. Case Manager BuilderB. Process Configuration ConsoleC. Cognos Real-time Monitoring DashboardD. Cognos Real-time Monitoring Workbench



QUESTION 18A solution designer is given the following reporting requirements for an ICM solution. 1. An external application would like to generate a report of all ICM taskobjects for cases. 2. The external application would like to use a REST based API to integrate with ICM. Which API should the solution designer recommend?

A. Process Engine REST API (P8BPMREST)B. Process Engine Web Services API (PEWS)C. IBM Case Manager REST API (CASEREST)D. IBM Content Management Interoperability Services (CMIS) for FileNet Content Engine



QUESTION 19How can you invoke an IBM BPM process from IBM Case Manager?



A. The IBM BPM process can invoke a case in an ICM solution.B. Case folder creation can invoke an IBM BPM process.C. Content added to a case can invoke an IBM BPM process.D. An ICM case task can invoke an IBM BPM process application or automated process.



QUESTION 20Which API is NOT a component of the Case Manager API?

A. Content Engine REST API (P8CEREST)B. Process Engine REST API (P8BPMREST)C. IBM Case Manager REST API (CASEREST)D. IBM Content Management Interoperability Services (CMIS) for FileNet Content Engine



QUESTION 21Your Case Manager solution requires integration to Process Engine. If you use the PE REST API, what format are responses returned in?

A. XMLB. XOMC. JSOND. HTML

Correct Answer: CSection: Volume A


Explanation


QUESTION 22How do workflow and case properties get synchronized within a task?

A. A post condition needs to be added to sync the data fields.B. A separate ICM system task completes the synchronization.C. ICM automatically adds a post condition to sync the data fields.D. They are automatically synchronized because they are named the same.



QUESTION 23What is the default security setting for a page?

A. Owner = View; Authorized Users = Edit.B. Default to Owner and User having Edit access.C. Owner = Administrator; Authorized Users = View.D. Default security is inherited from the space in which it is contained.



QUESTION 24Where does IBM FileNet Case Analyzer read data from?

A. Content Engine event logs only.


B. Process Engine event logs only.C. Both Process Engine and Content Engine event logs.D. Both Case Analyzer OLAP database and Content Engine event logs.



QUESTION 25How do custom actions added in the Case Toolbar appear?

A. As individual buttons.B. As a "More Actions" button.C. As hyperlinks to each action.D. As a single button with a configurable name/title.



QUESTION 26A solution designer deploys a solution from the Case Builder in the test environment. When the solution is deployed for the first time, which spaces are created bydefault?

A. Only solution space and step pages spaceB. Only solution space and case pages spaceC. Only step pages space and case pages spaceD. Solution space, step pages space, and case pages space




QUESTION 27What states can a task can be in?

A. Waiting, Ready, Working, Complete, or FailedB. Waiting, Ready, In Process, Complete, or FailedC. Waiting, Ready, Working, Complete, Failed, or ArchivedD. Waiting, Ready, Working, Complete, Failed, or user defined state



QUESTION 28What widget is used to display an IBM Form instead of the Case Data Widget in the Case page space?

A. Form Data widgetB. Case Form widgetC. Case Details widgetD. Add Case Form Page



QUESTION 29Which of the following is NOT part of iLog JRules?

A. Rule ProjectB. Rules Team ServerC. Ruleset Components


D. Ruleset Archive Components



QUESTION 30Case ID is the unique identifier for a case in ICM. Which statement is true?

A. The Case ID cannot be modified.B. The Case ID can only be appended with additional values.C. The entire Case ID can be overwritten to display a new value to the case worker.D. Only the Case ID prefix can be modified by assigning a case property as the Case Title Property.



QUESTION 31What are the three default spaces installed with IBM Case Manager?


A. Command space, Work space, and Search space.B. Solution space, Work Pages space, and Case Step space.C. Solution space, Case Pages space, and Step Pages space.D. Solution Pages space, Pages space, and Case Step space.




QUESTION 32What is the recommended way to add a Work Detail page?

A. Add the page in Case Builder by duplicating another page.B. Add the page in Case Client and customize with new functionality.C. Create the new page in Case Manager client and then associate it in Case Builder.D. Create the new page in Case Manager client by duplicating a page and then associate it in Case Builder.



QUESTION 33Designing, orchestrating, authoring, deploying and integrating are the five basic stages in adding iLog rules to an IBM Case Manager solution using which product?

A. Rules StudioB. Case BuilderC. Content CollectorD. Rules Execution Server



QUESTION 34


Which is NOT a capability of IBM Case Manager Builder?

A. To allow business analysts to build case management solutions.B. To allow business analysts to design and deploy case management solutions.C. To allow business analysts to copy case management solutions within the same project area.D. To allow business analysts to transfer a solution from the development domain to a second development or production domain.



QUESTION 35When designing a task, what is the purpose for creating a system step?

A. To configure within Process Designer the ability for a custom UI Step.B. To configure within Case Builder the ability to call a Web Service Step.C. To configure within Case Builder the ability to call a CE_Operation Step.D. To configure within Process Designer the ability to call a CE_Operation Step.



QUESTION 36A solution package is a set of XML files and folders that are the artifacts of a solution. The package contains a Solution Definition File (SDF), a Process Engine(PE) Configuration File, a Workflow Definitions, and a "Pages" folder. What is the file that contains the application space, roster, event logs, queues, in-baskets,roles, and step processors?

A. PE Configuration FileB. Solution Definition FileC. Workflow Definition FileD. Workflow Collection File




QUESTION 37How is integration with ICM accomplished?

A. Using REST APIs, Java APIs, and Process Engine workflow.B. Using REST APIs, Java APIs, ICM Client side integration, and Process Engine workflow.C. Using REST APIs, Java APIs, ICM Client side integration, ICC Feeds, and Process Engine workflow.D. Using ICM C++ APIs, REST APIs, Java APIs, ICM Client side integration, and Process Engine workflow.



QUESTION 38What are the tasks types in ICM?

A. Repeatable tasks, optional tasks, discretionary tasks, and event driven tasks.B. Repeatable tasks, optional tasks, inclusive or exclusive sets of tasks, discretionary tasks, and event driven tasks.C. Document arrival tasks, optional tasks, inclusive or exclusive sets of tasks, discretionary tasks, and event driven tasks.D. Repeatable tasks, document arrival tasks, optional tasks, inclusive or exclusive sets of tasks, discretionary tasks, and event driven tasks.



QUESTION 39While designing tasks within a given case, you need to determine how best to organize them. You have discovered through requirements that a number of these


tasks are related. This relationship is that only one of these can be executed within a case. What option within Case Builder shows this relationship?

A. All Inclusive SetB. Mutually-Exclusive SetC. Manual task with pre-conditionsD. Required task with pre-conditions



QUESTION 40A solution designer creates a custom Case page in the Case Client. However, when adding this page, the analyst does not duplicate the default Case page in thesolution space. The analyst enhances the page by adding the out of the box Case List widget, a Case Search widget, and a website widget from the catalog. Whichaction must the analyst perform to make the custom page functional?

A. Add the Case Information Widget from the catalog.B. Add a script adapter widget and wire it to the Case List and Case Search widgets.C. Add the Command widget which automatically wires to the Case List and Case Search widgets.D. Add the Command widget and manually wire this widget to the Case List and Case Search widgets.



QUESTION 41How can you implement an IBM BPM automated task?

A. Create an empty task using Case Manager Builder, discover this empty task with Integration Designer and implement the Process Serverprocess.B. Create a task with a system step in Case Manager Builder, discover this empty task with Integration Designer and implement the ProcessServer process.C. Create an empty task using Case Manager Builder, discover this empty task with Integration Designer and implement the Process Serverprocess via a custom

class in IBM BPM.D. Create an empty task using Case Manager Builder, discover this empty task with Integration Designer and implement the Process Serverprocess, and


configure the Case Manager REST API endpoint in IBM BPM.



QUESTION 42In addition to case type, properties, document types, and tasks, what are the components of a Solution in Case Builder?

A. Roles, inbaskets, and pages.B. Roles, task steps, and inbaskets.C. Task steps, roles, inbaskets, and rules.D. Task steps, roles, inbaskets, application spaces, and forms.



QUESTION 43How do you secure specific types of cases to specific users and groups?

A. Use FEM to set the default instance security of the case folder class.B. Use Process Configuration Console to adapt the case security instance.C. Create a system task in Case Builder to set the default security on the case type.D. Use the CE REST API after the case is launched to assign users to the case object's ACL.




QUESTION 44Which two statements are correct about a design object store? (Choose two.)

A. It contains a solution package for each solution.B. The solutions are deployed and tested in the design object store.C. A design object store is not allowed in a production environment.D. Each Case Manager/P8 Domain allows multiple design object stores.E. Each Case Manager/P8 Domain allows one (and only one) design object store.

Correct Answer: AESection: Volume AExplanation


QUESTION 45How is a case instance represented in Content Engine?


A. A folder object filed in a case type folder.B. A custom object filed in a case type folder.C. A folder object filed by year, month, date, and time.D. A custom object filed by year, month, date, and time.




QUESTION 46Which statement about the difference between a task and a process workflow is true?

A. A task is a more specialized and focused process; a process encompasses the entire work stream.B. A task is always started from a document being added to the system; a process can be started by a number of ways.C. A task can be started by a number of ways; a process can only be started from a document being added to the system.D. A task is part of a set that have to be executed in a certain order; a process allows for process fragmentation.



QUESTION 47Which statement best describes Case Analyzer reporting?

A. No out of the box reports are supplied.B. It contains out of the box reports that are limited to active cases.C. It contains out of the box reports that are limited to completed cases.D. It contains out of the box reports for both active and completed cases.


Explanation/Reference:Answer is right.

QUESTION 48Which Online Analytical Processing (OLAP) technology is supported by IBM FileNet Case Analyzer?

A. Cognos TM1B. Cognos Power PlayC. IBM InfoSphere Information ServerD. Microsoft SQL Server Analysis Services




QUESTION 49What is the web-based Content Analytics application that helps with rapid insights detection?

A. Cognos RTMB. Case Manager ClientC. Text Miner applicationD. Case Management Administration Client



QUESTION 50What is the key difference between case management and business process management?

A. Cases tend to be predictable and rely on system control or business rule based control flow.B. Cases may not always involve human participation, while a business process solution always require human interaction.C. In case management, the business problem is solved by a knowledge worker using tasks that may have been modeled; in business process management, the

business problem is always solved by following a modeled process.D. The emphasis of case management is on designing a step by step procedure to solve a business problem; the emphasis of business process management is

on designing a flexible solution for knowledge workers to solve a repeatable problem.




QUESTION 51Typically, in a production environment, you do not give users permission to create and manage spaces and catalog entries in Business Space. What function isused to hide these features of the client user interface?

A. Set the Business Space configuration setting com.ibm.mashups.lockeddown to true.B. Set the Business Space configuration setting com.ibm.mashups.manageSpaces to false.C. Use FileNet Enterprise Manager to set LDAP security on the all users who should not have access.D. Use the IBM Case Manager Administration Client to configure the security settings for Production groups and users.

Correct Answer: ASection: Volume BExplanation


QUESTION 52What function in Case Manager Administration Client must be run to make your solution available for translation?

A. Deploy SolutionB. Solution List pageC. Generate Translation ObjectsD. Generate Localization Resources

Correct Answer: DSection: Volume BExplanation


QUESTION 53Which tool is used to configure IBM FileNet Case Analyzer engine?

A. Workplace XTB. Case Manager BuilderC. Process Task ManagerD. IBM Case Manager Administration Client


Correct Answer: CSection: Volume BExplanation


QUESTION 54Content Analytics is used to analyze the structured and unstructured contents of cases to identify actionable insights. What are two examples of unstructuredcontent? (Choose two.)

A. Case IDB. Case CommentsC. Case DocumentsD. Solution custom attributesE. Date the case was opened

Correct Answer: BCSection: Volume BExplanation

Explanation/Reference:Corrected.

QUESTION 55When working with Real Time Monitor, which statement regarding dimensions is true?

A. Dimensions represent the rows in a table.B. Dimensions are ranked orders of related data.C. Dimensions indicate how long a data element is.D. Dimensions use cubes to represent data in a query.

Correct Answer: BSection: Volume BExplanation



QUESTION 56Which of the following is NOT a component of Cognos Real-time Monitor?

A. WorkbenchB. Object StoreC. Query EngineD. Monitoring Dashboard



QUESTION 57What is the recommended way to manage security of cases?

A. Using P8 Class security and inheritance.B. Allowing the user to set the security manually using the IBM Case Client.C. Using a custom event handler to set the case security on newly created cases.D. Launching workflow for new cases and setting the case security using CE operations.



QUESTION 58Which tool is used to create project areas?

A. Workplace XTB. Case Manager BuilderC. Filenet Deployment ManagerD. IBM Case Manager Administration Client




QUESTION 59Which tool is used to deploy solutions in a production environment?

A. Workplace XTB. Case Manager BuilderC. FileNet Enterprise ManagerD. IBM Case Manager Administration Client



QUESTION 60There is a need for users to control case security, how could this be accomplished?

A. There is no way to allow users to control the security of cases.B. Changing the page security on the Case Details page in Business Space.C. Using Marking Sets to provide user-controlled security on cases using Case Property values.D. Changing the default security on the corresponding case folder class in the target object store.



QUESTION 61What is the proper way to deploy a solution to production?


A. Case Manager Administration Client (CMAC) tool to Export UI Pages, CMAC tool to copy solution package to production, CMAC tool to deploysolution inproduction.

B. Mashup Center Space Manager to UI Export Pages, Workplace XT to copy solution package to production, FileNet Deployment Manager todeploy solution inproduction.

C. Case Manager Administration Client (CMAC) tool to copy solution package to production, CMAC tool to deploy solution in production, MashupCenter SpaceManager to Export UI Pages.

D. Case Manager Administration Client (CMAC) tool to import the solution package into production, FileNet Deployment Manager to copy non-ICMassets intoproduction, CMAC tool to deploy solution in production.



QUESTION 62When using FileNet Deployment Manager to copy a solution from a design environment to a production environment, the copy is performed from what source towhat destination?

A. From development design object store to production design object store.B. From development target object store to production design object store.C. From development design object store to production target object store.D. From development target object store to production target object store.



QUESTION 63What can IBM Content Analytics be used for? (Choose two.)

A. Report on cases and tasks that are currently active.B. Discover unexpected correlations between words and phrases.C. Research trends in words and phrases that occur frequently across cases.


D. Get data on the average time to complete business tasks during a specific time interval.E. Review volume, find and eliminate bottlenecks and ensure that operations are working efficiently and effectively.



QUESTION 64How is integration with ICM accomplished?

A. Using REST APIs, Java APIs, and Process Engine workflow.B. Using REST APIs, Java APIs, ICM Client side integration, and Process Engine workflow.C. Using REST APIs, Java APIs, ICM Client side integration, ICC Feeds, and Process Engine workflow.D. Using ICM C++ APIs, REST APIs, Java APIs, ICM Client side integration, and Process Engine workflow.



QUESTION 65What is a major use for FileNet eForms with IBM Case Manager?

A. To design a paper form for printing.B. To provide the user interface for case information.C. To determine who should be assigned to a case activity.D. To keep track of tasks that have been completed against the case.




QUESTION 66What are the tasks types in ICM?

A. Repeatable tasks, optional tasks, discretionary tasks, and event driven tasks.B. Repeatable tasks, optional tasks, inclusive or exclusive sets of tasks, discretionary tasks, and event driven tasks.C. Document arrival tasks, optional tasks, inclusive or exclusive sets of tasks, discretionary tasks, and event driven tasks.D. Repeatable tasks, document arrival tasks, optional tasks, inclusive or exclusive sets of tasks, discretionary tasks, and event driven tasks.



QUESTION 67A production environment is locked down, giving permission to create or modify spaces only to administrator users. What Business Space setting is used todetermine who is an administrator user?

A. Administrative User Group.B. Solution Administrator setting.C. com.ibm.mashups.adminGroupName.D. The owner of the individual pages are the administrators.



QUESTION 68A solution designer would like to meet the following business requirement for a solution that has two roles - Clerk and Supervisor. 1. Users belonging to the Clerkrole should see the default case details page when viewing case details for a case. 2. Users belonging to the Supervisor role should see the custom case detailspage when viewing case details for a case. Which steps would the solution designer take to meet this requirement?

A. Only create a custom case details page by duplicating the default case details page and register the page in the Case page space.B. Only create a custom case details page by duplicating the default case details page and register the page in the Work page space.


C. Create a custom case details page by duplicating the default case details page and register the page in the Case page space; In Case builder,add theSupervisor role and set the case detail page layout to the registered custom case details page.

D. Create a custom case details page by duplicating the default case details page and register the page in the Work page space; In Case builder,add theSupervisor role and set the case detail page layout to the registered custom case details page.



QUESTION 69Which component provides access to IBM WebSphere ILOG JRules Business Rules Management System (BRMS) out of the box?

A. Case BuilderB. Case Manager ClientC. FileNet Process DesignerD. Case Manager Administration Client



QUESTION 70Which additional components must be installed to use IBM FileNet Case Monitor with a case management application?

A. Both Microsoft OLAP and FileNet Case AnalyzerB. Both Microsoft OLAP and Cognos Real-time monitoringC. Both FileNet Process Engine and FileNet Case AnalyzerD. Both FileNet Case Analyzer and Cognos Real-time monitoring




QUESTION 71The four views available in the Case Information Widget by default are summary, documents, tasks, and what other view?

A. StepB. HistoryC. ToolbarD. Add Case



QUESTION 72During the development of your solution, you have created a case, case type, documents types and tasks. During the testing scenarios it has been discovered thata property pre-condition is incorrect and needs to be changed. What needs to be done before you can redeploy?


A. Re-initialize the region.B. Nothing, it will deploy as is.C. Reset the test environment.D. Delete the case and start over.




QUESTION 73What component of the Case Client interface can be used to insert a custom company logo?

A. ThemeB. Case PageC. Case ToolbarD. Custom Step Processor



QUESTION 74Which three tasks can be launched from Case Client?

A. Required, Optional or User CreatedB. Required, Optional or System CreatedC. System Created, Optional or User CreatedD. Required, System Created or User Created



QUESTION 75Which two statements are correct about a target object store? (Choose two.)

A. It cannot have more than one target object store in production.B. It contains the run-time cases objects when users create cases.C. It must be associated with its own Process Engine connection point.


D. It is used to organize and manage the solution packages and artifacts.E. It is used by business analysts to modify a solution design that has been deployed.



QUESTION 76How are the instance of a case and its' associated content objects represented in Content Engine?

A. The case custom object, task objects, comment objects, and document objects.B. The case type object, case folder object, task objects, document objects, and comment objects.C. The case folder object, task objects, comment objects, document objects, and audit history objects.D. The case folder object, task objects, task step objects, document objects, comment objects, and audit history objects.



QUESTION 77A solution designer creates a custom page in Case Client. Before deploying the solution, he would like to configure the page to meet the following securityrequirements: 1. Prevent end users from changing the page layout. 2. Prevent end users from changing widget settings for widgets on the page. 3. Allow users toresize the widgets on the page. Which access rights should be configured by the solution designer?

A. Grant Read and Write access rights to the custom page via the Process Configuration Console.B. Grant Edit access rights to the end users via Business Space Manager sharing action on the page.C. Grant View access rights to the end users via Business Space Manager sharing action on the page.D. Grant Full control ACL permissions to end users on the custom page in the Pages subfolder using FileNet Enterprise Manager.




QUESTION 78During the requirements phase, there are tasks that need to be added to the case at the discretion of the knowledge worker but not seen until started. Which tasktype is used for this purpose?

A. SystemB. OptionalC. RequiredD. User Created



QUESTION 79What does the ICM Content Engine Object Model consist of?

A. Solution, case type, task, and document typeB. Solution, case type, task, step, document type, pages, and roleC. Solution, case type, task, inbasket, step, document type, and roleD. Solution, case type, task, document type, pages, widgets, and role



QUESTION 80How can you implement an IBM BPM automated task?

A. Create an empty task using Case Manager Builder, discover this empty task with Integration Designer and implement the Process Serverprocess.B. Create a task with a system step in Case Manager Builder, discover this empty task with Integration Designer and implement the ProcessServer process.


C. Create an empty task using Case Manager Builder, discover this empty task with Integration Designer and implement the Process Serverprocess via a customclass in IBM BPM.

D. Create an empty task using Case Manager Builder, discover this empty task with Integration Designer and implement the Process Serverprocess, andconfigure the Case Manager REST API endpoint in IBM BPM.



QUESTION 81What page allows the user to enter data to a form, which is then saved as a form document attachment to the work item?

A. Add Task Form pageB. Case Details Form pageC. Work Details Form pageD. Form Attachment Work Details page



QUESTION 82What object is used to secure the Case?

A. Case FolderB. Case DocumentC. Case Custom ObjectD. Case Document Class




QUESTION 83Which statement is correct about a Reset Test Environment in ICM?

A. It deletes all solutions in the Design Object Store only.B. It deletes then re-creates target object store and re-initializes the Process Engine region. It does not change the Design Object store.C. It deletes all solutions in the Design Object Store and deletes then re-creates the Target Object store and re-initializes the Process Engineregion.D. It re-initializes the Target Object Store by removing all case objects. All deployed solutions remain in the Target Object store for continuedtesting.



QUESTION 84When looking at the design of necessary tasks there are tasks that exist within another FileNet BPM solution and tasks that exist within an IBM BPM repository. It islearned that you will need to keep the workflows as they are. Which approach should be taken for task design?

A. Copy FileNet BPM workflows and import IBM BPM workflows as a task.B. Import FileNet BPM workflows and import IBM BPM workflows as a task.C. Copy FileNet BPM workflows and call IBM BPM workflows from within a task.D. Import FileNet BPM workflows and call IBM BPM workflows from within a task.


Explanation/Reference:Super valid.

QUESTION 85How is a case instance represented in Content Engine?

A. A folder object filed in a case type folder.B. A custom object filed in a case type folder.


C. A folder object filed by year, month, date, and time.D. A custom object filed by year, month, date, and time.



QUESTION 86What states does a case have?

A. New, Working, Initializing, Complete, and FailedB. New, Waiting, In Progess, Complete, and FailedC. New, Waiting, In Progess, Complete, Filed, and ArchivedD. New, Initializing, Working, Complete, Failed, and Archived



QUESTION 87What is the Case Manager Builder?

A. A tool to configure the Case Manager Client.B. A tool that deploys solutions into a production environment.C. A tool for case workers to complete their work for each case.D. A tool for business analysts to design a solution and the artifacts that make up cases in that solution.




QUESTION 88What must be done to make a custom widget available to the Case Client?

A. Add the widget code to the ECM Widgets war file.B. Add the widget code to the IBM Case Manager war file.C. Package, deploy and register the widget in WebSphere Business Space using wsadmin commands.D. Create a war file of the custom widget and deploy it in WebSphere Application server as a web application.



QUESTION 89To run IBM Mashup Center features in Business Space, you must have which product(s) licensed and installed with single sign-on enabled?

A. Business Space V7.5B. IBM Mashup Center V3.0.0.1C. Business Space V7.5 and IBM FileNet Workplace XTD. Business Space V7.5 and IBM Mashup Center V3.0.0.1



QUESTION 90Which service within IBM BPM can ICM utilize within an enterprise solution?

A. The Process Server's deployment capabilities.B. The BPMN and BPEL Language definitions within ICM Tasks.C. The WebSphere Application Server Platform that IBM BPM is running on.D. The Process Center having the ability to centrally store process definitions.




QUESTION 91Which tool is used to map security policies from the development environment to the production environment?

A. Case Manager BuilderB. FileNet Enterprise ManagerC. FileNet Deployment ManagerD. Case Manager Administration Client



QUESTION 92IBM Case Manager is best suited for which type of process?

A. An informal process which is modeled and partially tracked by the system.B. A formal process where each step and business goal is fully controlled by the system.C. An informal process which is not modeled and cannot be easily tracked by the system.D. A combination of formal and informal processes where a balance of control and flexibility is achieved.



QUESTION 93Using IBM Case Manager Administration Client, solution Sol1 is removed from a non-default project area. What happens to the solution?


A. The solution is deleted.B. The solution is renamed as Hidden_Sol1.C. The solution cannot be removed from a project area.D. The solution is moved to default project area, dev_env_connection_definition



QUESTION 94A business analyst would like to separate business policies and practices from the process. Which tool is used to extend the IBM Case Manager?

A. IBM FormsB. IBM Cognos RTMC. IBM WebSphere ILOG JRulesD. IBM Master Data Management



QUESTION 95Why is a content manager userid with administer privileges to IBM Content manager library server required while configuring IBM Case Manager?

A. To query IBM Content Manager.B. To fetch content manager analytics.C. To construct a bootstrap URL to connect to ICM.D. To ensure that documents can be viewed in ICM Runtime client.

Correct Answer: CSection: Volume B


Explanation


QUESTION 96Which two items are always part of a case management solution? (Choose two.)

A. AnalyticsB. Content objectsC. Database lookupsD. Process fragmentsE. System integrations

Correct Answer: BDSection: Volume BExplanation


QUESTION 97What is a reason to use IBM BPM within the context of an ICM Solution?

A. To provide an integration to Lotus Forms.B. To provide messaging integration via case properties.C. To provide document management capabilities within ICM.D. To provide web service choreography for transactions among applications.



QUESTION 98A customer is looking for assistance in determining a backup strategy. Which statement is true regarding backup of the ICM solution?


A. A Hot Backup can be performed if the operating system is AIX.B. A Hot Backup cannot be performed because Business Space prevents it.C. A Hot Backup cannot be performed because of the difficulties of ensuring in-flight transactions.D. A Hot Backup can be performed because ICM provides additional features to permit this process.



QUESTION 99A customer needs a Highly Available (HA) solution for their ICM solution. The solution will be installed and utilized on two physical servers to meet the HArequirement. Which additional software license is needed to achieve this requirement?

A. Case AnalyzerB. WebSphere iLog JRulesC. WebSphere Process ServerD. WebSphere Application Server Network Deployment



QUESTION 100Which two components are optional add-on licenses with the IBM Case Manager core product offering? (Choose two.)

A. IBM Forms



B. IBM Case AnalyzerC. IBM FileNet eFormsD. Content Search ServicesE. WebSphere Process Server

Correct Answer: AESection: Volume BExplanation


QUESTION 101Which type of role(s) need access to Case Builder?

A. End UsersB. Business AnalystsC. Solution AdministratorsD. Business Analysts and Solution Administrators



QUESTION 102Sol1 has been created in project area P1 by John. As a new requirement, Sol1 has to be now moved to project area P2. How can this be achieved?

A. By assigning P1 Object Store to P2.


B. By assigning John to project area P2.C. By using the IBM Case Manager Administration Client.D. By using the Move option on the Manage Solutions page of the IBM Case Manager Builder.



QUESTION 103When creating iWidgets, REST Services are frequently used for communicating with back end servers. What response protocol is used when working with theCMIS API in this environment?

A. XMLB. JsonC. HTMLD. Dojo



QUESTION 104Which workflow system function in a Case Manager solution is used to execute business rules stored in IBM WebSphere ILOG JRules?

A. Call system functionB. Invoke system functionC. Assign system functionD. DbExecute system function




QUESTION 105What are two ways P8 eForms can be used to extend Case Manager capabilities? (Choose two.)

A. To support the use of iLog rules for electronic signatures.B. To provide a way to interact with external systems via form fields.C. To provide a way to make updates in FileNet Enterprise Manager.D. To provide a consistent way for all case workers to access user preferences.E. To provide a customized user interface to case properties at a specific step.

Correct Answer: BESection: Volume BExplanation


QUESTION 106A solution designer is given the following integration requirements for an ICM solution: 1. An external application will create cases using the ICM API 2. Theexternal application will use a REST based API to integrate with ICM 3. The external application only accepts responses formatted as Json Which API should thesolution designer recommend?

A. Process Engine REST API (P8BPMREST)B. IBM Case Manager REST API (CASEREST)C. IBM Content Management Interoperability Services (CMIS) for FileNet Content Engine with REST bindingD. IBM Content Management Interoperability Services (CMIS) for FileNet Content Engine with SOAP binding


Explanation/Reference:Answer is Modified.

QUESTION 107A custom widget or Javascript adapter will use the logged in username as a filter value to be applied on the Inbasket in the Work page. To get the current logged inuser (username) in the Case Client, which API should be used?


A. CE_OperationsB. Process Engine REST API (P8BPMREST)C. IBM Case Manager REST API (CASEREST)D. IBM Content Management Interoperability Services (CMIS) for FileNet Content Engine



QUESTION 108Which Case Manager API allows an application to create a case, update case properties, add a document to a case, and add a folder in a case folder?

A. Content Engine REST API (P8CEREST)B. Process Engine REST API (P8BPMREST)C. IBM Case Manager REST API (CASEREST)D. IBM Content Management Interoperability Services (CMIS) for FileNet Content Engine



QUESTION 109What allows Case workers to view both IBM Case Manager and IBM BPM work items simultaneously from the same view, by using the Connector widget for IBMBusiness Process Manager?

A. Integrated InboxB. Inbasket WidgetC. Case List WidgetD. Command Widget

Correct Answer: A


Section: Volume BExplanation


QUESTION 110A solution designer would like to use a FileNet eform to add a case in ICM. The form template has already been created in the eforms designer. Which step(s)need to be performed to make this form available to add a case?

A. Check in the form template of type Document class using WorkplaceXT.B. Check in the form template of type ITXFormTemplate class using WorkplaceXT.C. Check in the form template of type Document class using WorkplaceXT; Configure the Case Form Widget in the Add Case Form page with thisversion series

ID of the checked in form template.D. Check in the form template of type ITXFormTemplate class using WorkplaceXT; Configure the Case Form Widget in the Add Case Form pagewith this version

series ID of the checked in form template.



QUESTION 111What is a reason to use iLog within the context of an ICM Solution?

A. To intelligently assign case workers to tasks.B. To obtain additional Case Data from an external system.C. To update a case property field after a step is completed.D. To obtain a priority from a database call via a stored procedures.




QUESTION 112A case worker would like to send an instant announcement to other case workers in the IBM Case Manager environment. How can this be done?

A. By adding a comment to the case.B. By using the external email system.C. By using the IBM Sametime integrated feature.D. By creating a case with the announcement as a property.



QUESTION 113How do you convert a solution to a template in Production?

A. Use IBM Case Manager Administration Client Import Solution Template function.B. Converting a solution to a template applies only in the development environment.C. Use IBM Filenet Enterprise Manager to copy the object to the Target object store.D. Set the Business Space configuration setting com.ibm.mashups.Solutions to include your template name.



QUESTION 114What, at a minimum, must a solution template contain?

A. A solution definition file.B. A URL to the object store.C. A Process Engine configuration file.D. A Pages subfolder containing the pages used for deployment.




QUESTION 115Content Analytics leverages a component to search the FileNet Content Engine that is hosting the case solution to gather and parse case artifacts to make themavailable for Content Analytics searches. What is this component called?

A. CrawlerB. ExporterC. Search DaemonD. Content Daemon



QUESTION 116From where does IBM FileNet Case Analyzer read data?

A. Content Engine event logs only.B. Process Engine event logs only.C. Both Process Engine and Content Engine event logs.D. Both Case Analyzer OLAP database and Content Engine event logs.



QUESTION 117


What tool is used to import a solution package?

A. IBM Case Manager BuilderB. IBM FileNet Process DesignerC. IBM FileNet Enterprise ManagerD. IBM Case Manager Administration Client



QUESTION 118There are two recommended methods used to copy a solution : Case Manager Builder and what other tool?

A. IBM Content Engine APIB. IBM FileNet Workplace XTC. IBM FileNet Enterprise ManagerD. IBM Case Manager Administration Client



QUESTION 119Where can you find the following collection of data for each solution: solution status, description, Process Engine connection definition, and Case Manager ClientURL?

A. In the IBM Case Manger Builder.B. In the Business Space configuration setting.C. In the IBM Case Manager Solution List page.D. In the IBM Case Manager Administration Client.

Correct Answer: C


Section: Volume AExplanation


QUESTION 120Typically, in a production environment, you do not give users permission to create and manage spaces and catalog entries in Business Space. What function isused to hide these features of the client user interface?

A. Set the Business Space configuration setting com.ibm.mashups.lockeddown to true.B. Set the Business Space configuration setting com.ibm.mashups.manageSpaces to false.C. Use FileNet Enterprise Manager to set LDAP security on the all users who should not have access.D. Use the IBM Case Manager Administration Client to configure the security settings for Production groups and users.



QUESTION 121Before a case property can be exposed to the Case Analyzer, what Content Engine events must be audited?

A. Creation Event, Deletion Event, Update EventB. Change State Event, File Event, Update EventC. Creation Event, Deletion Event, Checkin EventD. Change State Event, Creation Event, Delete Event



QUESTION 122A Solution Package is exported in what format?


A. ZIPB. XMLC. RARD. JSON



QUESTION 123Within the scope of ICM databases created, which statement is true?

A. The Process Engine database can only run on DB2.B. The Business Space database can only run on DB2.C. The Case Analyzer database can co-exist with the CE database.D. The Process Engine database can co-exist with the CE database.


Explanation/Reference:Absolutely correct.

QUESTION 124Which program is prohibited to be used with IBM Case Manager as per the licensing terms?

A. Lotus Widget Factory (of IBM Mashup Center)B. Case Manager crawler (of IBM Content Analytics)C. Web chat client (of IBM Lotus Sametime Proxy Server)D. Rule Execution Server (of IBM WebSphere ILOG JRules)

Correct Answer: ASection: Volume A


Explanation


QUESTION 125Cognos Real Time Monitor (RTM) is used to display what type of information?

A. Information about how to design your case.B. Information about what case outcomes were achieved.C. Information about cases and tasks currently in process.D. A report detailing how many cases were processed over the past two years.



QUESTION 126If you want to display information about a single data point in relation to a series of data points, you should use which type of dashboard object?

A. TableB. ChartC. IndicatorD. Navigation Bar



QUESTION 127What can IBM Content Analytics be used for? (Choose two.)

A. Reporting on cases and tasks that are currently active.


B. See which words and phrases occur frequently in many cases.C. Discover unexpected correlations between words and phrases.D. Get data on the average time to complete business tasks during a specific time interval.E. Review volume, find and eliminate bottlenecks and ensure that operations are working efficiently and effectively.

Correct Answer: BCSection: Volume AExplanation


QUESTION 128Which two products must be installed if you are using IBM FileNet Case Monitor? (Choose two.)

A. IBM Content AnalyzerB. IBM Content CollectorC. FileNet Case AnalyzerD. WebSphere ILOG JRulesE. Cognos Real-time Monitoring

Correct Answer: CESection: Volume AExplanation


QUESTION 129Which must be installed and configured with IBM Case Manager to enable IBM Sametime?

A. Only IBM Sametime client and Lotus Domino serverB. Only IBM Sametime proxy server and Lotus Domino serverC. Only Lotus Domino server, IBM Sametime client, and IBM Sametime proxy serverD. Only Lotus Domino server, IBM Sametime community server, and IBM Sametime proxy server

Correct Answer: DSection: Volume A


Explanation


QUESTION 130Business Analyst John Smith has a user ID and valid password configured with IBM Case Manager but has not been assigned to a project area. Which statementis true?

A. John Smith cannot login to Case Manager Builder.B. John Smith can only work in the default project area.C. John Smith can login to Case Manager Builder, but cannot create a solution.D. John Smith can login to Case Manager Builder, but cannot deploy a solution.



QUESTION 131When creating a new solution from a template, how long should the new solution name be?

A. Any lengthB. Less than 58 charactersC. Less than 999 charactersD. Greater than 8 characters



QUESTION 132Which tool is used to register External Data Services (EDS) with IBM Case Manager?


A. Workplace XTB. Filenet Enterprise ManagerC. Filenet Deployment ManagerD. IBM Case Manager Administration Client


