Integrating Oracle Commerce Cloud and Oracle CPQ Cloud between Oracle Commerce Cloud and Oracle CPQ

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  • Integrating Oracle Commerce Cloud and Oracle CPQ Cloud

    E81286-07 November 2019

  • Integrating Oracle Commerce Cloud and Oracle CPQ Cloud,

    E81286-07

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  • Contents

    1 Introduction Objective 1-1

    Audience 1-2

    Prerequisites 1-2

    Additional Resources 1-3

    2 Configure the Integration Configure the Integration Package 2-1

    Configure the Oracle Commerce Cloud Connection 2-2

    Activate the Integrations 2-3

    Configure the Commerce Cloud Webhooks 2-4

    Configure the Server Side Extensions 2-5

    Enable the Integrations 2-10

    3 Use the Integration Functionality Configure an item 3-1

    Request a Quote 3-2

    Use multi-level items 3-3

    Understand the Customer Account Model 3-7

    Use Recurring Charge Items 3-9

    Use Asset Based Ordering 3-10

    A Appendix A: Configurator Flow

    B Appendix B: Request for Quote Flow

    Index

    iii

  • 1 Introduction

    This document is intended to provide instructions on how to implement the integration between Oracle Commerce Cloud and Oracle CPQ Cloud.

    Oracle Commerce Cloud is an eCommerce solution designed specifically to run in the Oracle Cloud. The service provides you with a range of powerful tools to build a flexible, feature-rich storefront for your shoppers.

    Activities you can perform with Oracle Commerce Cloud include the following:

    • Customize the design and layout of your storefront pages and preview your changes

    • Display your store content in different languages

    • Create or import catalog items

    • Manage inventory

    • Offer promotions

    • Manage shopper accounts

    • Allow shoppers to set up wish lists

    • View reports about your store

    • Test the visual elements of your store to determine which design shoppers prefer

    • Develop custom features for your store through the Oracle Commerce Cloud web services API

    Oracle CPQ Cloud is the only cloud solution to support the complete quote-to-cash process - from shopper inquiry to order fulfillment. It guides users to optimal product options and configurations from simple to complex, automatically applying discounts and relevant up-sell and cross-sell opportunities.

    Integrating these solutions brings together the capabilities of Oracle Commerce Cloud and Oracle CPQ Cloud to provide a unified solution that enables businesses to offer shoppers a method of interacting meaningfully with the business during the purchasing process, and to provide agents with the means to be flexible with shoppers, improving their contact experience and maximizing shopper satisfaction.

    Objective The integration of Oracle Commerce Cloud and Oracle CPQ Cloud targets support for the following shopper commerce activity:

    • Product configuration: The shopper or agent can configure any product that has been identified as configurable in the product catalog.

    • Shopper quote request: The shopper can request a quote for an order.

    • Agent quote request: An agent dealing with a shopper contact can request a quote for a discount on behalf of the shopper.

    1-1

  • • Asset Based Ordering - Asset based ordering (ABO) allows you to sell tangible assets or subscription services delivered over a period of time; for example mobile phone call and data plans, television and broadband packages, cloud storage service, music streaming service, etc.

    This document provides instructions on how to set up an integration between Oracle Commerce Cloud and Oracle CPQ Cloud so that relevant Commerce Cloud information is automatically passed to CPQ Cloud, ensuring that the decision process has all the required information and increasing the speed at which a reply is delivered to the shopper or agent.

    This document describes the setup tasks that must be performed in Oracle Commerce Cloud and Oracle Integration Cloud in order to use this integration flow. There are additional setup tasks that must be performed in Oracle CPQ Cloud so that the integration works as expected. Full information about these tasks that must be performed in CPQ Cloud can be found in the Integrating Oracle Commerce Cloud and CPQ Cloud article on My Oracle Support.

    Chapter 2 – Configuring the Integration: provides technical instructions on the following topics:

    • How to download the Oracle Integration Cloud Integration Flows.

    • How to configure the Oracle Integration Cloud Integration Flows.

    • How to setup the connection to Oracle CPQ Cloud.

    • How to setup the connection to Oracle Commerce Cloud.

    • How to configure the webhooks to trigger the integration flows.

    • How to configure the SSEs (Side-Server Extension) necessary for the integration flows.

    Chapter 3 – Using the Integration Functionality: provides instructions on how to use the functionality supported by this integration.

    Audience This document is written for Oracle Commerce Cloud and Oracle CPQ Cloud administrators who need to set up and configure the integration between these two systems.

    Readers of this document should have experience with Oracle Commerce Cloud, Oracle CPQ Cloud and Oracle Integration Cloud administration. This document does not provide instructions on configuring aspects other than the integration for Oracle Commerce Cloud and Oracle CPQ Cloud.

    Prerequisites For the purposes of this document, it is assumed that you already have:

    • An Oracle Commerce Cloud account and access to the Oracle Commerce Cloud 19.1 or later with necessary SSEs enabled (see sections that follow).

    • An Oracle CPQ Cloud account and access to Oracle CPQ Cloud 19.1 or later.

    • An Oracle Integration Cloud account and access to Oracle Integration Cloud Service 18.4.5 or later.

    Chapter 1 Audience

    1-2

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