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INTERNATIONAL SOS
WHAT’S IN IT FOR YOU?
Welcome to your Membership Webinar
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AGENDA
WHO IS INTERNATIONAL SOS?
HOW AND WHEN TO USE INTERNATIONAL SOS’
SERVICES?
Pre-departure
Whilst abroad
In an emergency
CASE STUDIES
TIPS TO GET THE MOST OUT OF YOUR MEMBERSHIP
Q&A
AT A GLANCE
WHO IS INTERNATIONAL SOS? A NETWORK THAT WORKS AROUND-THE-CLOCK FOR YOU
A presence in 92 countries
across five continents
27 Assistance Centres
Over 11,000 employees
and 92 offices
99 languages supported
1,400 doctors
56 international clinics
200 full-time security
specialists
5 Regional Security
Centres
Internal travel tracking team
WHAT SERVICES
ARE AVAILABLE
THROUGH YOUR
INTERNATIONAL SOS
MEMBERSHIP?
PRE-
DEPARTURE
WHILST
ABROAD
IN AN
EMERGENCY
WHAT SERVICES ARE
AVAILABLE TO YOU?
UNDERSTAND THE MEDICAL AND TRAVEL SECURITY RISKS
AT DESTINATION
www.internationalsos.com/risk-outlook
HIGH
VERY HIGH
RAPIDLY DEVELOPING
VARIABLE RISK COUNTRIES
MEDIUM
LOW
PRE-DEPARTURE
WHAT SERVICES ARE
AVAILABLE TO YOU?
Insignificant
Low
Medium
High
Extreme
PRE-DEPARTURE
UNDERSTAND THE MEDICAL AND TRAVEL SECURITY RISKS
AT DESTINATION
www.internationalsos.com/risk-outlook
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PRE-DEPARTURE WHAT SERVICES ARE
AVAILABLE TO YOU?
UNDERSTAND THE MEDICAL
AND SECURITY RISKS AT
DESTINATION.
COUNTRY GUIDES
1. Visit www.internationalsos.com
2. Type in your membership number
EMAIL ALERTS
3. Keep you up to date with the latest
developments around the world via subscribing
to pre-trip email alerts.
PRE-TRIP ADVISORY
(for TravelTracker clients)
4. Read all the necessary medical and travel
security information about your destination.
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PRE-DEPARTURE WHAT SERVICES ARE
AVAILABLE TO YOU?
ANYTIME. ANYWHERE.
Download your Assistance App:
app.internationalsos.com and monitor your
mobile phone notifications
Have your membership card with you
wherever you go.
MEDICAL
QUESTIONS
Do you need
...vaccination?
Do you have to bring
...medicine?
SECURITY
QUESTIONS
Which district to
...avoid?
Which taxi
...company is safe?
AND/OR
Call an Assistance Centre for:
INFORMATION, ADVICE AND REFERRALS ARE FREE OF CHARGE TO MEMBERS!
PRE-DEPARTURE CASE STUDY
PREPARATION
TRAVEL TO CHALLENGING LOCATION MADE EASIER WITH PRE-DEPARTURE ASSISTANCE
SARAH,
A LAWYER USUALLY
BASED IN GERMANY,
NEEDED ASSISTANCE
TO PLAN
HER FIRST TRIP TO
NIGERIA
Logged into member section on International SOS website
Consulted country guide on safety issues
Read additional guidance for female travellers
Subscribed to Nigeria email alerts
Contacted assistance centre for pre-travel briefing
Received advice on accommodation, drivers and local logistics
Used the membership app while in-country
HELPING YOU GET ON
WITH YOUR TRAVEL
hotel referral
directions
doctor referral
lost wallet
travel-related infections
threats
toothache
can I drink the water?
flu
lost wallet coups
civil unrest
routine issues
extreme weather
can I use the local taxis?
typhoid fever
diarrhoea air quality
rural isolation
language and cultural barriers
vehicle accidents
airline delays
common travel problems
immigration & visa advice
medical illness
WHILST ABROAD
CASE STUDY
ASSISTANCE
Due to fly home to London the following day, Michael was understandably in a panic. He called our Assistance Centre for help.
Michael, a banker who travels frequently, had his passport and wallet stolen while in Bangkok on a 3-day business trip
STOLEN PASSPORT AND WALLET
WE CONTACTED MICHAEL’S COMPANY AND THEY FAXED A COPY OF HIS
PASSPORT FROM HIS EMPLOYEE FILE. ADDITIONALLY, THEY AUTHORISED
US TO WIRE MICHAEL 10,000 BAHTS (260 €) IN EMERGENCY FUNDS.
WHILST ABROAD
DARRYL HAS A STROKE WHILE ON
BUSINESS TRIP TO MOSCOW.
JANE, HIS WIFE
CALLS INTERNATIONAL SOS ASSISTANCE CENTRE
FOR HELP
Darryl found unconscious by colleagues
Experiences seizure on way to ER in Moscow
Incorrect diagnosis and inadequate medical care
Darryl flown to London under supervised care
Wife and children flown from Oslo to be with him
Undergoes three critical surgeries in London
Repatriated via air ambulance to Oslo
Full recovery made
CASE STUDY
EMERGENCY
INTERNATIONAL SOS PROVIDES ACCESS TO SUPERIOR HEALTH PROVIDERS
AND LOGISTICS SERVICES THAT SAVED DARRYL’S LIFE.
IN AN EMERGENCY
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LESS THAN 1% OF ALL OUR CASES
RESULT IN AN EVACUATION BUT
IF THE UNTHINKABLE HAPPENS…
IN AN EMERGENCY
We handle all logistical arrangements
We help you stay in touch with your family
We keep you informed every step of the way
We monitor your situation and provide advice
We evacuate you to a safe area
We evacuate you to a centre of medical excellence
We organise repatriation of mortal remains
We coordinate payment of medical fees when
approved
IN AN EMERGENCY WHAT SERVICES ARE
AVAILABLE TO YOU?
CALL INTO AN ASSISTANCE CENTRE
IF YOU FEEL UNWELL.
We will provide you with immediate advice and
recommendations.
We can assist with arranging follow-up care or
hospital admission.
TRAVEL TIPS
1 Have the membership card in my wallet
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Program an Assistance Centre number
into my mobile phone
3 Download the Assistance App
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Prepare for my trip by logging in International SOS
website for pre-travel advice
5 Review required vaccinations
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Subscribe to medical & security related email alerts
regarding my destination
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Call one of International SOS Assistance Centres
anytime, anywhere
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Ensure all passports and visas are valid
and in a safe location
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TAKE AWAY TIPS
Email alerts
International SOS
membership card
Scan here
to download
International SOS
Assistance App
(APP.INTERNATIONALSOS.COM)
Membership eGuide
Contact your manager
Contact your manager Access via the portal with your
membership number
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