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IPO 500 Release 5.0 Presentation.
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Sergio SpinolaIP10 TECNOLOGIA
TECNOLOGIA IP PARA O MERCADO INTERMEDIÁRIO
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved. 2
• What’s New
• How It Works
• What It Means
• Where You Can Learn More
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.
Avaya Small & Medium Enterprise (SME) Three Pillars Define Portfolio and Go-to-Market Execution
3
Easy for SMEs to buy
Easy for channels to learn and to sell
Solutions that help SMEs grow
Deliver to channels: Products that sell and services that save time
Applications that are intuitive to use
Ability to quickly install, deploy and service to delight the customer
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.
What's New With IP Office R5
To LearnTo SellTo BuyTo Use
4
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.
Let’s Show You
How
5
IP OFFICEADVANCED EDITION
NOTE: ADVANCED EDITION REQUIRES THE PURCHASE OF
PREFERRED EDITION AS A PRE-REQUISITE.
IP OFFICEADVANCED EDITION
NOTE: ADVANCED EDITION REQUIRES THE PURCHASE OF
PREFERRED EDITION AS A PRE-REQUISITE.
IP OFFICEPREFERRED EDITION
IP OFFICEPREFERRED EDITIONIP OFFICE
ESSENTIAL EDITION
IP OFFICEESSENTIAL EDITION
USER PRODUCTIVITY
GROUP COLLABORATION
PLATFORM AND PHONES
PhonesCommunications Server Multi-site Option
Hardware & Software
Services
Accessories & Adjuncts
Application Partners
RECEPTIONIST MOBILE WORKER
TELE-WORKER
POWERUSER
AGENT SUPERVISOR
Financing
EXAMPLE: Your Conversation Today:50 User Single Site Professional Services Firm
System + Phones/lines
1
Prof. license 1
VM Pro 1
Total System
PM Pro 33
PC SoftPhone* 8
Mobility 10
TTS** 3
VPN 5
UMS 20
Total User
Total System*Requires PM Pro license
** Need to plan per port
5 executives and 10 mobile sales people (5 of them travel internationally)15 managers and 5 who work from home
You have some people work out of the office, you need a mobility license
You should buy Email reading for your mobile staff – You may need
3 or 4 ports
You’ll need to upgrade to ‘Professional
’
Ahh…If you want to use SoftPhone you need to buy PMPRO license
We can support home worker. You need to a VPN license,
and best to buy PM Pro too..
You can have Voicemail to Email – just
buy UMS
We have VoiceMail Pro or Embedded
You need Phone
Manager Pro for some of your staff
7
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.
Avaya IP Office
Release 5 Enhancements
And More … SIP extension support T38 Fax over SIP
Trunking Dial by Name on
Essential Edition (formerly Embedded Voicemail)
Exchange Server 2007 integration with Preferred Edition (VoiceMail Pro)
New DECT R4 Core features for German
market
8
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.
Simplified IP Office Platform
IP Office 500IP Office 500
Up to 384 extensions & 192/240 Lines/Trunks2 x 64-party Conferencing ports
BEFORE AFTER
Professional Edition required to scale up or add advanced applications
• Professional Edition is eliminated
Scale: Up to 272 extensions(Need IP Office 412 to get to 360 extensions)
• Simplified Platform: Capacity of the IP Office 500 increases from 272 to 384
One Built-in 64 Party Conference Bridge
• Doubles capacity; Like the IP412, the IP500 will have TWO built-in 64-Party Conference bridges
VoiceMail Pro capacity of 30 ports • Preferred Edition capacity of 40 ports
9
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.
IP Office Multi-site Option:Enhanced Small Community Network (SCN)
Increased SCN capacity from 16 to 32 sites (total 500 users)
IP
AdvancedAdvancedNetworkingNetworking
now includednow includedas standardas standard
AdvancedAdvancedNetworkingNetworking
now includednow includedas standardas standard
Meshed Meshed SCNSCN
Meshed Meshed SCNSCN
Voice Networking (Q.Sig and SCN)
Presence (SCN)
Advanced Voice Features (SCN)
Resource Optimization (SCN)
Business Continuity (SCN)
NewNew
Resilient SCN
10
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.
Resilient SCN - Same or Remote Locations
Sys BSys A
Huntgroup 1 Huntgroup 2
Resilient SCN Provides; Transparency for most used features Resilient user & huntgroups Back up system for VoiceMail Pro Resilient network topologies No idle hardware required
Systems A & B share information Users & Huntgroups IP Extension (Including DHCP) Personal contacts/Call Log (1600) Licenses associated to users Simple activation (just 3 check boxes)
PSTN
A B
PSTN
VoiceMail Pro
Resilient SCN
NewNew
NewNew
11
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.
one-X Portal for IP Office Included With IP Office Power User and IP Office Tele-worker
Simpler to install and maintain Simple to use Enhances employee productivity
NewNew
Thin Client Alternative to Phone Manager
First Release Provides Real-time Call Control
Works with Internet Explorer, Mozilla Firefox, Citrix
Part of Power User & Tele-worker Solutions
12
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.
IP Office Preferred EditionMS Exchange 2007 Server Integration
VoiceMail Pro can now use Microsoft Exchange 2007 as Message Store
Provides better integration with Mobility server e.g. BlackBerry Enterprise Server
Requires UMS license provided as part of Power User package
13
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.
Improved Customer Service
IP Office Advanced EditionIP Office Advanced EditionCustomer Call Reporter (CCR) ApplicationCustomer Call Reporter (CCR) Application
Target Segment: Small Business Focus <30 agents
Track & measure customer service and agent productivity levels with real-time & historic reporting
Can support up to 150 agents, 30 supervisors and one administrator
Browser/Thin Client Architecture
Single Server Consolidation (with Preferred Edition/VM Pro)
Requires Preferred Edition as pre-requisite
Simple/Intuitive Reporting
NewNew
14
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.
SIP Enhancements
SIP Endpoints Support
Many 3rd-parties tested:– Polycom, Grandstream,
Nokia SIP client, etc– SIP Analogue Telephone
Adapter (ATA)– See Knowledge Base for
full list on R5 GA– Requires 3rd Party IP
Phone License
Call Features supported– Basic call to other SIP
Phone or Legacy Phone– Call / Message Waiting– Do Not Disturb– Many more …
T.38 Fax transport over SIP trunks– Reliable fax transit over
IP network
NewNew
15
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.
New DECT R4NewNew
16
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.
Avaya IP Office
Future: Next Release And Beyond …
And More … Microsoft OCS
Integration
Enhancements to one-X portal for IP Office
All apps to be browser-based
Web 2.0 Integration (social networking)
Device integration (e.g. iPhone)
Note: The items on the right are not yet part of the formal roadmap beyond next release.
1717
Simple to SellMeans Higher Avg. Sale
Simple to LearnMeans Quick to Recruit & Train
Simple to BuyMeans Greater Win Rate
What It All Means …
Simple to UseMeans Everyone Saves Time
1818
Avaya IP Office
IP Office 500 Communications Server
19
Up to 384 users Just add as you grow
Network up to 32 sites Proprietary OS; No moving parts
Go pure IP or the right mix you desire Get IP value only where you need it Save energy where you don’t need IP
Hybrid TechnologyHybrid Technology
Complete set of menu-driven tools, including audit trails Administer moves, adds or changes – locally or remotely Real-time remote diagnostics made easy Get IP Office alarms via SNMP and E-mail
Auto call distribution to customized routes Auto validation and error-checking Integrated, customizable firewall & router Open; Easy to integrate with other applications
19
Avaya IP Office
Wide Range Of Desk Phones
20
5402
5410
5420
Digital P
hones
20
1603
1608
1616
5610& VPN
5621& VPN
IP P
honesAdd software license and these phones become VPN links to the main system.
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.
Avaya IP Office
5600 IP Desk Phones
21
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.
Avaya IP Office
5400 Digital Desk Phones
22
Avaya IP Office Group Collaboration
Algumas Funções SuportadasProfile:
Businesses that need capabilities across their organization (Essential, Preferred & Advanced)
Function:
Call Park, Caller ID, Toggle Calls, Hold on Call Waiting, Hold Music, Park, Automatic Callback, DID/DDI,Transfer, Blind Transfer Distinctive Ring, Personalized Ring, Visual Voice, Tons, Call ID Call Tagging, Hunt Group, Paging, Dial Plan, Intrude, Inclusion, Private Call, Hot Desking, Remote Hot Desking, Pickup Call Recording, Telecommuter Mode, Twinning, TAPI, CTI, Account Codes, Call Barring, Alternate Route Selection (ARS) Maximum Call Length, PIN Restricted Calling, Forward on Busy Forward on No Answer, Forward Unconditional, Forward Hunt Group, Follow Me, Incoming Call Routing
Value: Provides a complete and scalable set of communications
needs in today’s business world
2323
Avaya IP Office Group Collaboration
Essential Edition
Profile: Businesses that need only basic collaboration capabilities across
their organization
Function:
Adds voice messaging and basic auto attendant: Voicemail box for all employees on the system; ability to send
voicemail to email Automated attendants can be programmed for basic routing of
incoming calls Dial By Name - Using your internal directory, callers can easily
search the person they wish to connect with via touch tone.
Value: Provides the basic set of communications needs in today’s
business world
2424
Avaya IP Office Group Collaboration
Preferred Edition
Profile: Businesses that seek greater speed of response and ease for all
staff interactions
Function:
Everything in the Essential Edition plus: Secure “Meet Me” Conferencing – Users can host their own conference
calls with personal pin codes – up to 64 parties in total. Automated call routing – Multiple and multi-level as well as conditional
routing to ensure that the right person gets the call. Call recording to a voicemail box – Automatic and on demand ability to
record incoming or outgoing calls that you pre-set based on need for a specific frequency or that you enable instantly with the push of a button.
Flexible programming via a graphical user interface – makes customizable call routing changes to your business easy and quick to implement.
Value:
Prioritize how you treat your best customers and even greet them with personal messages.
Collaborate easily with your staff or and reduce or eliminate external conference costs.
Ensure fast response to messages
2525
Avaya IP Office Group Collaboration
Advanced Edition
Profile: Businesses that require high levels of effective and efficient
customer service, as well as the ability to monitor and analyze what those levels are
Function:
Requires purchase of Preferred Edition as pre-requisite: Track and measure customer service and agent productivity – through an
easy to use single screen browser interface. Record customer calls – to a dedicated storage facility enabling you to
seamlessly search and replay any conversation Ability to access information, check status of orders, and more using
integrated voice response services. Enable customers to request information and/or complete surveys.
Retrieval of responses is as simple as listening to a voicemail message.
Value:
Increase your knowledge about customers, their experience and improve service
Provide customers 24/7 access to information and services – with customized automated self help
Allocate your most valuable resource – your employees – to your most valued asset – your customers.
–Requires Preferred Edition @ –Includes 1 Supervisor license
2626
Avaya IP Office
Connects Multiple Sites In Small Communities
Profile: For enterprises with more than one site that want to ensure
all sites feel “connected”
Function:
Connects systems (up to 32 per cluster for telephony and voice messaging) together using industry standard methods.
Employees capabilities across locations – easy 3 or 4 digit dialing, presence, paging, distributed call routing and multi-site “hot desking” on digital, analog or IP phones.
Control reception of all calls across all sites from one location.
Value:
Extend communications to remote locations - enables separate locations to operate as a single site, transparently.
Increase customer satisfaction while enhancing collaboration among employees
Improve mobility and productivity Save on calling costs – enables you to eliminate site-to-site calls
and effectively access the site with the best calling plan for all. per system/site (includes up to 4 channels)
–Each additional 4 channels is
2727
Avaya IP Office for Small of Large Enterprise
Integrate Management Across Franchise Sites
28
Profile: For large enterprises with IP Office systems in multiple
franchise locations
Function:
Centrally controlled, flexible configuration scheme based on management templates
User templates map users and hunt groups to extensions using a predefined dial plan that can be based on a function (i.e. mapping sets of extensions to the pharmacy section in a store)
Auto-Attendant templates set up schedules and associated voice announcements for the Auto Attendant capability associated with Embedded Voicemail.
Value:
Provides a complete network management solution for enterprises with distributed IP Office deployments.
Can significantly reduce total cost of operations by centralizing management for key ongoing management, provisioning, and maintenance tasks.
28
Avaya IP Office User Productivity
Mobile Worker Solution
29
MOBILE WORKER
Volume discounts: 10% off* @ 5 seats20% off* @20 seats
29
Avaya IP Office User Productivity
TeleWorker Solution
30
TELE-WORKER
Volume discounts: 10% off* @ 5 seats20% off* @20 seats
30
Avaya IP Office User Productivity
Power User Solution
31
POWERUSER
Volume discounts: 10% off* @ 5 seats20% off* @20 seats
31
Avaya IP Office User Productivity
Receptionist Solution
32
RECEPTIONIST
32
Avaya IP Office User Productivity
Customer Service Agent Solution
33
AGENT
33
Avaya IP Office User Productivity
Customer Service Supervisor Solution
34
SUPERVISOR
34
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.
Today
35
IP Office R4.2 Material Code
Embedded Voicemail 700343460
Standard Edition Not applicable
IP Office R4.2 Material Code
Professional Edition 202959
VoiceMail Pro 171991
IP Office R4.2 Material Code
Customer Call Reporter 217655
3rd Party IVR 182298
VB Scripting IVR 182300
ContactStore 187166
Campaign Manager Not applicable
Text-to-Speech 182303
AVAYA IP OFFICE
ADVANCED EDITIONADVANCED EDITION
•Requires Preferred Edition •Includes 1 Supervisor license
AVAYA IP OFFICE
ADVANCED EDITIONADVANCED EDITION
•Requires Preferred Edition •Includes 1 Supervisor license
AVAYA IP OFFICE
PREFERRED EDITIONPREFERRED EDITIONAVAYA IP OFFICE
PREFERRED EDITIONPREFERRED EDITION
AVAYA IP OFFICE
ESSENTIAL EDITIONESSENTIAL EDITIONAVAYA IP OFFICE
ESSENTIAL EDITIONESSENTIAL EDITION
August 09
Group Collaboration
35
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.
Today
36
IP Office R4.2 Material Code
Standard networking base (4 channels)
202960$500.00
Standard networking add (4 channels)
205650 $500
Advanced Networking (per site) $750
202966 $750
AVAYA IP OFFICE
MULTI-SITE OPTIONMULTI-SITE OPTIONAVAYA IP OFFICE
MULTI-SITE OPTIONMULTI-SITE OPTION
August 09
Multi-site Networking
36
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.
TodayIP Office R4.2 Material Code
Mobility1, 5, 10, 20, 50
195569, 195570, 195571, 195572, 195573
Text-To-Speech 182303
IP Office R4.2 Material Code
VPN Phone License1, 5, 10, 20, 50
213980, 21381, 21382, 21383, 21384
Phone Manager Pro1, 5, 10, 20, 50
177468, 177469, 177470, 177471, 177472
IP Office R4.2 Material CodeMobility (1,5,10,20,50) 195569, 195570, 195571,
195572, 195573Phone Manager Pro(1,5,10,20,50)
177468, 177469, 177470, 177471, 177472
Phone Manager PC Softphone (1,5,10,20,50)
717992, 174463, 174464, 174465, 174466
Unified Messaging Service (1,5,10,20,50)
217880, 217881, 217882, 217883, 217884
Text-To-Speech 182303VPN Phone License1, 5, 10, 20, 50
213980, 21381, 21382, 21383, 21384
AVAYA IP OFFICE
MOBILE WORKERMOBILE WORKERAVAYA IP OFFICE
MOBILE WORKERMOBILE WORKER
User Productivity
AVAYA IP OFFICE
TELE-WORKERTELE-WORKER
New: one-X Portal for IP Office
AVAYA IP OFFICE
TELE-WORKERTELE-WORKER
New: one-X Portal for IP Office
AVAYA IP OFFICE
POWER USERPOWER USER
New: one-X Portal for IP Office
AVAYA IP OFFICE
POWER USERPOWER USER
New: one-X Portal for IP Office
MOBILE WORKER
TELE-WORKER
POWERUSER
August 09
37
Note: All of the above are available in packs of 1, 5, and 20 seats. There is a 10% and 20% discount on the 5 and 20 seat packs, respectively.
Note: All of the above are available in packs of 1, 5, and 20 seats. There is a 10% and 20% discount on the 5 and 20 seat packs, respectively.
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.
Today
38
IP Office R4.2 Material Code
SoftConsole Starter 171987
SoftConsole Add 174456
IP Office R4.2 Material Code
Customer Call Reporter Agent1, 5, 10, 20, 50
217650, 217651, 217652, 217653, 217654
IP Office R4.2 Material Code
Customer Call Reporter Supervisor1, 10, 20
217655, 217656, 217657
AVAYA IP OFFICE
RECEPTIONISTRECEPTIONISTAVAYA IP OFFICE
RECEPTIONISTRECEPTIONIST
User Productivity
RECEPTIONIST
AVAYA IP OFFICE
CUSTOMER SERVICE CUSTOMER SERVICE AGENTAGENT
AVAYA IP OFFICE
CUSTOMER SERVICE CUSTOMER SERVICE AGENTAGENT
AGENT
SUPERVISOR
AVAYA IP OFFICE
CUSTOMER SERVICE CUSTOMER SERVICE SUPERVISORSUPERVISOR1 seat included with Advanced Edition
AVAYA IP OFFICE
CUSTOMER SERVICE CUSTOMER SERVICE SUPERVISORSUPERVISOR1 seat included with Advanced Edition
August 09
38
© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.
Material Code Reduction - TimelineNovember 2009 REMOVE following licenses•PhoneManager Pro 5,10,20 & 50 user •PC Softphone 5,10,20,50•VPN 5,10,20,50 •UC for SB 20, 25, 30, 50 (ALL) •Mobile twinning 1,5,10,20,50 (ALL)*•Customer Call Reporter Agents 10 & 50•UMS 10 and 50 user•IPO SoftConsole RFA1 (add 1 user)•IP Endpoint 100 user•IVR•VB Scripting•IMS End of Sale
Aug 2009 Nov 2009
Individual Codes Continue to be orderable ‘a-la-carte’ -
•PhoneManager Pro 1 user
•PC Softphone 1 user
•VPN 1 user
•UMS 1, 5, 20 user
Aug 3rd ADD User •Power User 1,5,20•Tele-worker 1,5,20•Mobile Worker* 1,5,20•Receptionist
Aug 3rd ADD System
•Essential Edition
•Preferred Edition
•Advanced Edition
*SAP Code renamed from mobile twinning to mobile worker
Aug 3rd Other Changes•Professional Edition not required for Release 5•VoiceMail Lite not supported on release 5•Embedded messaging kit renamed to Essential Edition•VoiceMail Pro renamed to Preferred Edition•Voice Networking from 3 to 1 license (Adv features incl.) •New try and buy licenses for user Solutions
NEW
39
For more detail on please go towww.brainshark.com/avaya//ipofficer5pricingFor more detail on please go towww.brainshark.com/avaya//ipofficer5pricing
Avaya IP Office
Other Product Add-ons / Options
Expansion Cards
(Add users, trunks, lines,
VoIP capability)
• Base cards that allow connection of up to 2 or 8 analog phones
• Expansion module that allows connection of up to 16 and 30 analog phones
• Base card that allows connection of up to 8 digital phones
• Expansion module that allows connection of up to 16 and 30 digital phones
• Base cards that add 4 VOIP channels as standard, and up to 28 or 60 additional channels via licensing
• Daughter card that allows connection of up to 4 analog loop-start trunks
• Daughter card that allows connection of up to 2 or 4 BRI trunk connections, each trunk providing 2B+D digital channels
NPL
• Daughter cards that support up to 8 T1/PRI connections; channels >8 provided through licensing
40
Avaya IP Office
Support Services Options
4141
Avaya IP Office
Wireless Device Options
Model: 3641
Talk time: 8 hours
Standby:160 hours
Ruggedized; 128 x 96 pixels
backlit
Model: 3645
Talk time: 8 hours
Standby:160 hours
Ruggedized; 128 x 96 pixels
Backlit;Push to talk
Model: 3720
Talk time: 16 hours
Standby:180 hours
Display, illuminated112x115 pixels, Black & White
Model: 3725
Talk time: 16 hours
Standby:180 hours
Display, illuminated128x160 pixels, 64K Color
42
Avaya IP Office
FIM DA APRESENTAÇÃO
43
Sergio SpinolaIP10 TECNOLOGIA
TECNOLOGIA IP PARA O MERCADO INTERMEDIÁRIO