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Last week

Course objectives

Basic flows of information in business

Financecash Salesorders, customers

HR employees

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This week

HomeworkLowFares.com

Sales information

Data and information Basic flows of information in business

Financecash

Assessment dates

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Course objectives

Basic flows of information (Finance / HR / Sales)

Understanding requirements for IS support

Business processes & related applications

Introduction to ERP systems

ERP implementation projects

IS issues in multi-national organisations

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Basic flows

Basic flows of information in business

Financecash

Salesorders, customers HR employees

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Basic flows

Difference between data and information?

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Basic flows

Difference between data and information?

Information is data with a purpose

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Data and information

What is data? Numbers, characters,

Stored as bits, bytes,

What is information?

Organised data Data linked to a physicalattribute (weight)

Can be linked to a virtual attribute (price)

104652797 Buckley Sarah Jane

104403444 Bunyan Shane Anthony

103412644 Butler William David

104398688 Cahalane Michael Cornelius

Student No Surname Forename

104652797 Buckley Sarah Jane

104403444 Bunyan Shane Anthony

103412644 Butler William David

104398688 Cahalane Michael Cornelius

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Basic flows

Finance Sales

HR

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Basic flows

Finance Sales

HR

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Basic flows

Finance Sales

HR

Payroll

Targets

Comm

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Basic flows

Sales

Availability

Reservation #Seat #

Customer name

Loyalty card #

Quantity

PricePayment method

Airline

Flight #

ClassCapacity

Origin

Destination

Date

Time

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Basic flows

Sales

Customers & orders

Availability

Reservation #

Seat #

Customer name

Loyalty card #

QuantityPrice

Payment method

Products

Airline

Flight #

ClassCapacity

Origin

Destination

Date

Time

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What about Marketing?

Sales

Customers & orders

Availability

Reservation #

Seat #

Customer name

Loyalty card #

QuantityPrice

Payment method

Products

Airline

Flight #

ClassCapacity

Origin

Destination

Date

Time

Customer type

Order type

year to date

Revenue

Profitability

Sales channel

Hotel / Car Hire

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Business processes & related

applications What is a business process?

A business processis how a user in a given function or

department might describe, in their own words, thesequence of tasks that make up their work.

What is an application? Applicationsare information systems or tools that

support users in their daily tasks, usually with the aimof automating the more time consuming elements of

those processes.

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Finance: eyes on the road ahead

and on the rear-view mirror Control of costs and revenues

Report on results to directorsand shareholders

Plan expenditure (budgets) Pay suppliers (includingemployees!)

Collect cash from customers

Manage cash flow and currencyexposure

Plan for financing requirements(eg. acquisitions)

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Finance requirements

Smooth transaction processing

and

A crisp database for reporting

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Finance requirements

Reliable, one source of the truth

Efficient, automate manual processes

Secure, safe from intrusion and disaster

Easy to use, visual and accessible

Fast, access to up to date information

Ability to analyse, download to Excel

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Finance requirements

Planning (targets)

Delivering (revenue, savings)

Reporting (performance against goals)

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Sales vs. Finance views

Sale concluded, revenue =x

Cash collected, receipt =y

Discount level?

Good payer?Paid in full?

Paid when?

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Assessment dates

40% for course work during the year

20% case study on 14thNovember

20% MCQ on 12thDecember

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Recommended reading

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Recommended reading