Job Description

Post title: Rising Stars Short Course Co-ordinator. Fixed term until 30th September 2018

Based at : CamborneReports to: Chris WrightResponsible for:

Grade/salary scale: Scale Point: CC_16 £17,223

The Cornwall College Group’s (TCCG) core purpose is ‘Making Learning Work’.

document.docx The Cornwall College Group

Our evolving strategic intent is to enable inclusive access to a high quality, career led curriculum, developed in partnership with learners, employers and key stakeholders in Cornwall and beyond.

This role is funded through the ‘Widening Participation through Skills’ project which is supported by an investment from the European Social Fund until December 2018. This project aims to widen participation in higher level skills training within Cornwall, particularly targeting those least likely to enter higher levels.

Generic role of post:

This is a key customer focused role which requires initiative, attention to detail and drive to ensure every customer interaction delivers a great customer experience from initial enquiry to completion of their training.

To ensure all Rising Stars training activity is co-ordinated consistently whilst providing excellent customer service to internal and external customers.

To assist in the overall generation of sales revenue and the improvement of student related administrative functions.

To provide an efficient and effective administrative service within the Information Management and Data Services unit, in line with TCCG priorities, policies and procedures.

To meet deadlines, working with minimal supervision and supporting the promotion of a ‘Right First Time’ quality ethos within TCCG

Specific duties: Support with dealing with inbound Rising Stars customer calls in an

efficient manner to ensure every customer receives a great customer experience

Ensure that information input and held on ProSolution is accurately maintained at all times

Oversee and manage Course Co-ordination in conjunction with Customer Services team/Curriculum /Team Leads within the Cluster

Manage the Rising Stars short course training schedule and other systems to proactively co-ordinate relevant course activity in conjunction with relevant curriculum managers

Rising Stars Co-ordinator August 2017 The Cornwall College Group

Oversee pre course co-ordinationo Course schedulingo Confirmation of trainer, venue and all learner requirementso Collation of course materials for trainer and learnero Ensure course offerings are accurate and up to date in

conjunction with Team Leadso Preparation of Trainer and learner packs

Raise financial (Purchase and Sales) documents (pre and post course) complying with financial procedures relating to Commercial Activity in co-ordination with IMDS Finance Team

Understanding of all relevant funding and fees Undertake training in relevant aspects of ProSolution input to ensure

that the administration of learning activity is carried out in line with TCCG procedures, operational requirements and to meet critical deadlines

Update ProSolution and related systems with information in liaison with colleagues as appropriate both internal to IMDS and in the wider college

Assist team members in undertaking administrative activity supporting the learner journey as needed to meet peaks and troughs in workload, critical deadlines etc

Assist team members in supporting preparation for archiving, audit or other inspection activity when called upon to do so

Provide information to colleagues upon request, in line with Data Protection and Safeguarding guidelines

Participate and assist in promoting TCCG generally and Rising Stars in particular at Advice Mornings, Open Days and any other events that may be appropriate (including working weekends and evenings as required)

Follow a programme of planned staff development as identified through the TCCG Performance Management System.

Ensure effective communication, internally and externally, to ensure that the services provided by the Information Management and Data Services Unit continue to be of high quality.

In the spirit of good teamwork, be willing to undertake any other reasonable duties as directed by your line manager

PERSON SPECIFICATION

Qualifications

Essential: Relevant qualification in Business Admin or similar level 3 Excellent IT skills

Rising Stars Co-ordinator August 2017 The Cornwall College Group

Desirable: ECDL

Experience

Essential: Proven high level skills in MS Word and Excel Working in a busy administrative office that operates within strict

regulations and deadlines Face to face, on line and over the phone contact with a wide range of

individuals and businesses Working to a high level of accuracy

Desirable: Experience of working in an educational establishment administration

office

Personal Attributes and Qualities

Essential: Attention to detail and keen eye for accuracy Flexible, committed to working towards achieving outstanding

administrative services Organised, methodical, aware of the importance of confidentiality Good communication skills and ability to work in a team

Additional:

The postholder must comply with the limitations placed upon TCCG by its registration under the Data Protection Act, particularly as this role will be dealing directly with student information.

This post may be required to travel to other TCCG sites on occasion.

College Values

In addition to job role competencies Cornwall College values are embedded in all roles.

Therefore, all employees will be expected to review the College values document and ensure they understand how the values apply to their

role and the wider organisation.

ConsistentCan doCourageousCreativeConnectedCaringCelebrating

Please note: All employees of Cornwall College are required to undertake mandatory Safeguarding, health and safety, data protection and Equality & Diversity Training. All statutory checks governed by “every child matters” will need to be completed before commencing employment.

For minibus driver roles or those required to drive a minibus as part of their role must have their licences (both the photo card and paper counterpart) checked, before an offer and confirmation of employment, to ensure they meet with legislative requirements and The Cornwall College Group policies (Pages 27/28 (minibuses) of the Health & Safety Policy).Rising Stars Co-ordinator August 2017 The Cornwall College Group

It may also be necessary to check the driving licence of other members of staff, before commencement of employment, where they are required to drive on Cornwall College business to ensure they meet The Cornwall College Group policies (Pages 40-43 (driving for work policy) of the Health & Safety Policy).  If the role requires a staff member to use their own vehicle there is a legal requirement to hold business use category on their motor insurance policies.

Rising Stars Co-ordinator August 2017 The Cornwall College Group