Kenworth Worlds Best Fall 04

VOLUME 8 NUMBER 2

F A L L 2 0 0 4F A L L 2 0 0 4

A STEADYHANDA STEADYHANDPage 4Page 4

KENWORTH CAPTURES J.D. POWERAND ASSOCIATES AWARD Page 18

98537_01_EP 10/26/04 4:33 PM Page 1

Get your free Roadranger Solutions brochure at:www.roadranger.com800 /826-HELP (4357)

©2004 Eaton Corporation and Dana Corporation. All rights reserved.

– RICHARD OVERMAN, Maintenance Director EAGLE TRANSPORT, Rocky Mount, North Carolina

Fleets stay up andrunning thanks tothe technical supporthotline and onlineresources behind the Roadranger®

drivetrain system.

Eagle Transport’s 343 petroleum delivery trucks trek across nine states an average of 80 milesone way – much of it rigorous stop-and-go city driving. Since 1990, maintenance directorRichard Overman has specified Roadranger components to maximize uptime and minimizemaintenance costs. Roadranger’s extensive support includes online access to the latest service manuals and a hotline to provide answers in the field. Eagle has also experienced significant cost savings as a result of exceptional product performance:

• Dana Spicer® Driveshafts, U-joints and Axles perform beyond expectations and require minimum maintenance. “They’re trouble free. We haven’t replaced U-joints or driveshafts,”says Eagle’s Overman. “And we only service the rear ends every 500,000 miles.”

• Eaton® Fuller® AutoShift® Transmissions eliminate costly clutch replacements, extendhigh/low synchronizer life, improve engine performance, and increase fuel economy. At Eagle Transport, “We’re getting an additional 0.4 miles per gallon with the AutoShift transmissions in our trucks,” Overman reports.

• Eaton® VORAD® Collision Warning System enhances driver safety by providing alerts ofslower traffic and prevents “turn-in” accidents with side sensors. “As a carrier of hazardousmaterials, we count on VORAD to enhance safety for the public and our drivers,” Overman says.

DANA SPICER® AXLES & BRAKES

DANA SPICER® DRIVESHAFTS

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98537_02_03_EP 10/26/04 8:58 PM Page 2

C O N T E N T SC O N T E N T SFALL 2004 • VOLUME 8 • NUMBER 2

A Steady HandUtah carrier takes a conservative approach to success

4Right Time

Timberline Express flourishes in a tough economy

7Beverage Basics

T300 proves its worth for Carroll Distributing

10Farm Logic

Goulet Trucking finds synergy in trucking, farming

13A Higher Standard

T800 measures up in the Canadian Rockies

16Kenworth Corner

Kenworth ranks highest in prestigious study

18Product News

T2000, T300 enhancements, air disc brakes, and more

25Dealer News

Dealer of the Year, PremierCare news and more.

32

3

World’s Best is published by Northbrook Publishing,21420 W. Greenfield Avenue, New Berlin, WI 53146.

Phone (262) 650-9260 Fax (262) 650-9261. Printed in the U.S.A.,Copyright 2004, Northbrook Publishing. All rights reserved. Reproduction

in whole or in part without written permission is prohibited.

Senior Editor • Bill LasteArt Director • Michael MayClient Services • Teresa Lally

World’s Best, Vol. 8, No. 2, Fall 2004.Canadian Mailing Information: Agreement Number 1689304. Change of

address or undeliverable copies should be sent to: 1415 Janette Ave.,Windsor, Ontario, N8X1Z1, Canada.

Postmaster: Please send change of address to 21420 W. Greenfield Avenue, New Berlin, WI 53146.

here’s an impor-t a n t c o m m o nthread in the fol-lowing statementsmade by variouscustomers featuredin this issue ofWorld’s Best Magazine.

Our Kenworth dealership has “gone aboveand beyond the call...”, “…really stepped up forus...”, and helped us get “into a more depend-able product that better fit our needs.”

To hear that customers hold the perfor-mance of the Kenworth dealer network in suchhigh regard is immensely gratifying. It illus-trates that our dealer network is viewed as apartner by customers, an integral role player intheir success, rather than just a truck vendor.

This is consistent with the mission of aKenworth dealership, which is to see its cus-tomers become more efficient and profitable.Kenworth trucks (and dealers) provide greatvalue by minimizing ownership costs, period.

It’s also very gratifying to have customersrecognize our premium products as occurredwhen J.D. Power and Associates (p. 18)announced that Kenworth had achieved thehighest ranking in customer satisfaction amongvocational segment Class 8 truck owners.*

In addition to providing premium prod-ucts, customers benefit from KenworthPremierCare® programs, such as ourCustomer Center and Connect maintenancemanagement. This issue includes a specialinsert section (p. 18) that discusses why it canbe the right decision to “Go Genuine” whenselecting replacement parts for your Kenworth.

A Kenworth customer leaves the Kenworthdealership with more than a truck. They go towork the next day with a strong partner at theirside — and that’s a good deal.

A Good Deal

Bob ChristensenGeneral Manager

*J.D. Power and Associates 2004 Heavy Duty Truck StudySM. Study based on1,596 responses from principal maintainers of heavy duty trucks. TheVocational truck segment is defined as heavy duty trucks operating in typical-ly rugged business environments such as construction, specialized heavy haul-ing, sanitation/refuse, forestry, mining or utility services. Also included in thissegment are dump trucks, concrete mixers, cranes and other related vehicles.www.jdpower.com.

T

98537_02_03_EP 10/26/04 8:59 PM Page 3

No Stone Uncovered

4 W O R L D ’ S B E S T

eff Clark prefers that the company bearing the nameof his grandfather — James H. Clark & Son, Inc. —be noticed by the service it provides, the company itkeeps, and little else.

As a result,you won’t even find a sign identifying the com-pany in the alley that leads to its Salt Lake City terminal andoffice, nor one on any of the buildings on the property.

But you will find the company’s signature dark blueKenworth W900s and T800s pulling up at the docks ofseveral Fortune 500 companies, some of whom they’veserviced for more than 50 years.

In an industry as dynamic and volatile as truck-ing, a 50-year customer relationship is

practically unheard of, but forClark it’s founded on a rela-

tively simple formula.“The thing

that has

kept us going is that we do a good job for our customersand generally do what we say we’re going to do,” saysClark, co-owner of the firm with his brother Craig andtwo partners.“Other than that, we’re pretty conservativeand pretty low key.”

Farm rootsPerhaps Clark’s modesty can be traced to the fami-

ly’s farming roots. James H. Clark ran a 1,000-acre farmnear Salt Lake City in 1929 when he bought a truck tobring his fruits and vegetables to market. This arrange-ment helped Clark keep the farm prosperous and hisfamily fed through the Great Depression and the WorldWar II years. But son James C. Clark had a greater inter-est in trucking than farming. In 1948, a grocery chainnoticed the Clarks had a few trucks around and asked ifthey could do some hauling.

That request started a customer relationship that con-

J

S u b s t a n c e - o v e r - s t y l e a p p r o a c h b r e e d s

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98537_04_05_EP 10/26/04 5:26 PM Page 4

W O R L D ’ S B E S T 5

tinues through today, but the Clarks fostered other long-standing accounts as well, running between five and 15trucks before selling the rest of the farm in the 1960s.When the third-generation, Jeff and Craig, joined thefirm in 1977, the company was running eight trucks butembarked on a steady growth plan that has seen the fleetgrow to 173 power units and 230 trailers, equipped tohandle the refrigerated goods that make up the bulk ofthe company’s haul.

While that might seem like a quantum leap in size, JeffClark says growth has rarely exceeded 15 percent in a year.

“It’s been very steady,” he says.“We have several largecompanies among our customer base and most havecome from referrals, but we’ll also monitor the returnon investment we get with our customers. If we can’twin the battle, sometimes it’s better to pull back a lit-tle bit.”

In other words, Clark doesn’t court growth for thesake of growth. Keeping a rein on the growth of the com-pany also allows him to better manage driver shortageissues, which are compounded by a bustling local con-struction economy and the presence of several majorlocal carriers.

But running premium W900s as well as T800s forlocal hauls helps keep quality drivers working for Clark.

“We have people who have been driving for usmore than 20 years,” says Clark. “Our equipment is

very nice, and that’s always been a factor in keep-ing them here.”

Trade demandRunning quality Kenworth equipment

affects Clark’s bottom line in other ways as

well. Whether he’s observing their normal trade cycle ofthree to four years and 500,000 miles, or stretching it outas he has up to 750,000 miles with no service concerns,Clark always finds an eager market.

“There’s quite a demand for our trucks when we tradethem. People know we take care of them. We just don’thave the concerns with resale that I’ve seen with otherbrands.”

Clark usually trades his trucks back to his local Ken-worth dealership, which brings up another long-termrelationship. The company bought its first Kenworth inthe 1950s, and switched its entire fleet to Kenworth inthe 1960s.

“Jay Treadway at Kenworth Sales Company here inSalt Lake really took my dad under his wing and helpedget us out of equipment we were running into a moredependable product that better fit our needs,”says Clark.“We still have a very good relationship with the dealer-ship, plus they stock all of our parts for us.

“The Kenworth dealership has really been an impor-tant part of our success.”

Jeff Clark now directsthe company foundedby his grandfather.

l o y a l t y a m o n g U t a h h a u l e r ’ s c u s t o m e r s

James H. Clark & Son, Inc., Salt Lake City, Utah• 173-truck fleet, primarily W900s and T800s• Refrigerated goods carrier• Running Cat C15 engines, Eaton Fuller transmissions• Customer relationships surpass 50 years

KW

yy HHaannddyy HHaanndd

98537_04_05_EP 10/26/04 5:29 PM Page 5

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GUARANTEED.Dependability. It’s got to be there, every mile you drive and every load you

deliver. Cummins ISX and ISM have proven their dependability to Kenworth

owners over every kind of route and in every kind of weather. And we’re the

only engine manufacturer to offer an Uptime Guarantee. Check out the best

engines for The World’s Best trucks at www.everytime.cummins.com.

And drive with confidence, every hour of every day.

©2004 Cummins Inc., Box 3005, Columbus, IN 47202-3005 U.S.A.

98537_06_09_EP 10/26/04 9:16 PM Page 6

ith the economy showing signs of slowing inNovember 2000, Jim Mitchell, Scott Amys andMike Engblom completed the buyout of Tim-

berline Express, Inc., from Engblom’s retiring father, Ken.The timing wasn’t perfect, but the opportunity would-

n’t wait until the timing improved.“I tell my dad now that he knew what was coming,

and that’s why he sold to us when he did,” jokes MikeEngblom, part-owner and secretary-treasurer of theSuperior, Wis.-based for-hire carrier.

Weathering the stormMitchell, the president of the company, knew the

coming years would provide a stern challenge for thetrucking industry — and they did.

“We’ve taken more than our fair share of hits intrucking,” he says.“The used truck market, soaring fuelcosts, big insurance increases, driver shortages, and some

of our biggest cus-tomers simply wentout of business. But Ithink we can feel pret-ty good that we’vesurvived the toughperiod.”

Survive they have,and with a glance attheir distinctive, late-model fleet of Kenworth T2000s, one might even saythey’ve flourished. The Timberline Express fleetincludes 90 power units with the recent delivery of 14new T2000s, the aerodynamic conventional thatmakes up the majority of the fleet, as well as about180 dry vans.

The bulk of Timberline Express’s work is provided bythe paper mills of the northern Great Lakes area of the

7W O R L D ’ S B E S T

W

Timberline Express clears a challenging trucking economy

Scott Amys, JimMitchell and MikeEngblom (l-r) formthe managementteam at the top ofTimberline Express.

Right TimeRight TimeRight Time

98537_06_09_EP 10/26/04 9:21 PM Page 7


United States and Canada, from which the firm deliversto the 48 contiguous states. Outbound hauls of finishedpaper make up the majority of the freight; inbound cargois largely scrap paper. The company’s deadhead averageis less than 6 percent.

Despite the recent challenges of the trucking econo-my, growth is limited primarilyby driver availability, accordingto Engblom.

“We’ve seen opportunityfor our business to grow,” saysEngblom. “Our bigger con-cern is not so much thenumber of trucks, but havingdrivers in them. We’ve got to

make sure the seats are filled.”To that end, the company’s human resources director

actively recruits drivers from local technical colleges, aswell as developing drivers through a successful in-housetraining program. Word of mouth also brings in qualitydrivers. But the T2000 fleet might be the primary reasonthey’ve been successful in keeping their drivers around.

“The drivers like the room inside,”says Mitchell.“Andthey really like the ride. We’re very conscious of the dri-ver satisfaction aspect.”

Company management closely monitors severalfleet factors that have a direct effect on the bottom line.The fuel efficiency of the aerodynamic T2000 pairedwith Cat C15 engines is consistently satisfactory, andthe resale of the units regularly brings returns Mitchellcites as “better than the industry aver-

age,” whether they trade them in at the dealership orretail the units themselves. Even when the economycaused the firm to push its normal three-year tradecycle to four years, both drivers and service technicianstook little notice.

“We had no additional maintenance issues,”says Eng-blom.“And if a driver gets in an older truck and then oneof the new ones, the only difference he’ll find inside is inthe odometer reading.”

Total packageWhile Timberline Express has considered the prod-

ucts of several truck manufacturers, the combinationof a superior product, a level of comfort with dealer-ship personnel and financing packages availablethrough PACCAR Financial keeps them coming backto Kenworth.

“We looked hard at a couple of other truck makes,”says Mitchell. “But Kenworth has always offered us thebest total option, and that includes financing.We’ve beendoing business with Rihm Kenworth since 1993 and theyknow a lot about our company. They’ve seen us survivethe lean times and I think they’ve developed a level ofconfidence in us.

“And that’s reflected in how we are treated. When westructure a deal, do they lay it out and say here’s the waywe’re going to do it, or do they listen to your needs andstructure the deal to the way you’d like to see it done?

“The combination — the product, the people and thefinancing — has always been a package that makes sense

with Kenworth.” KW

Timberline Express, Superior, Wis.• 90-truck fleet, mostly T2000s• PACCAR Financial customer• Hauls primarily in and out of paper mills• Driver appeal factor rates high

98537_06_09_EP 10/26/04 9:40 PM Page 8

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98537_06_09_EP 10/26/04 9:42 PM Page 9


T 3 0 0 S P R O V E A G O O D F I T F O R

urt Scholl has seen a lot of trucks of variousmakes come and go in his 28-year career withCarroll Distributing, a beer distributor located in

Rock Ledge, Fla.“There have been some good trucks and there have

been some bad ones,” says Scholl, the company’s fleetsupervisor. “But these are definitely good ones.”

Scholl is referring to the Kenworth T300 tractors thatmake up the entirety of the 35-truck company fleet,with the exception of a 10-year-old Kenworth T600 thathandles local hauls. And having good trucks — on avariety of levels — is critically important for a distrib-utorship that delivers nearly 4 million cases ofAnheuser-Busch products a year to 1,200 accounts inthe Brevard Space Coast area.

Rust preventionFor Scholl, the quest for a truck that can withstand

the rigors of beverage hauling has always been compli-cated by the fact that the coastal areas the companyservices offer some of the highest levels of salt expo-sure in the United States. After watching previoustrucks in his fleet reduced to rust heaps in this envi-ronment, he ran a T300 through a demo in 1998and came away impressed enough with the ride andvalue to start integrating it into his fleet. But the

aluminum and fiber-glass construction ofthe T300 cab was thekey initial selling point,according to Scholl.

“Unprotected steel seemsto rust right away outhere so we reallyneeded to addressrust control,” he

says.“We just had so many rust problems withother trucks. And where that really showedup was in the resale value. There’s not muchof a market for a truck that’s rusted out.”

Buying Kenworths also allowed Schollto spec a truck to his liking. Specifically, hebegan building his new T300s with Allisonautomatic transmissions, which figured tostand up well to the stop-and-go of bever-age hauling, especially in the city. Some ofthe company’s trucks put on fewer than 35miles a day despite making a couple dozen stops.To no one’s surprise, drivers welcomed the easier-to-operate ride with open arms.

“Our drivers are salesmen, really,”Scholl says.“They’renot typical professional truck drivers, so the automaticsreally helped.

“Plus, the cabs are very comfortable for them. That’simportant, because they have a tough job. These trucksride more like a car than a truck. They just don’t bounce.And even the trucks we bought five years ago are so quiet.”

The trucks also feature high visibility from the driverseat and a tight turning circle, both of which can aid adriver in the parking lots and small loading areas in whichthey are often required to operate. The features also pro-vide a payback in terms of service, since body repairs areminimized.

“We only get 25,000miles on a set oft i res for thetrucks that runi n n e r c i t yroutes,” saysScholl. “That

tells yousome-

K

Carroll Distributing, Rock Ledge, Fla.• 35-truck fleet, mostly T300s • Aluminum cab key in high-salt exposure area• Cat engines, Allison automatic transmissions • 1,200 retail accounts

BEVERAGE BBEVERAGE BBEVERAGE B

98537_10_11_EP 10/29/04 11:57 AM Page 10

W O R L D ’ S B E S T 11

R F L O R I D A B E E R D I S T R I B U TO R

Fleet supervisor KurtScholl has been thedriving force behindCarroll Distributing’sswitch to theKenworth T300

KW

thing about how much these guys have to maneuver insome of the places we go. They’re scrubbing the treadright off.”

Scholl, who has his trucks on a 6,000-mile preventivemaintenance schedule, says the trucks have been reliablesince the day they debuted in the fleet.A Cat 3126 engine— to be replaced by the Cat C7 in new purchases — andan automatic slack adjuster in the brake system hasreduced maintenance and labor needs.

“I’m very happy with the reliability of these trucks,”he says.“Every truck has some minor issues,but Kenworthand our dealership, Kenworth of Central Florida, have

gone above and beyond the call to make sure we’vebeen taken care of when we’ve had a concern.”

Image conscious

When a producthas an image as care-fully crafted as thatof Anheuser-Buschproducts, the vehicle that delivers the products is oftenheld up to an equally high standard. According toScholl, Anheuser-Busch personnel make regular inspec-tions to ensure that presentation of the brand includesa pristine truck.

“Our fleet has to be visually up to par," says Scholl.“We’re on a regular paint schedule and they’re constant-ly checking our graphics and colors. So we’re veryconscious of keeping these trucks clean and touching upscratches. The image of these trucks is very important.

“But the bottom line with these trucks is that Ken-worth gives us good value. The fact that we get good

resale and fewer repairs because we can reducerust is very important. I’m open-minded

to any truck. But Kenworth hasproven to be the best choice

for us.”

E BASICSE BASICSE BASICS

98537_10_11_EP 10/29/04 12:00 PM Page 11

Some guys are just lucky. For the rest of us, there’s Genuine Bendix. Every Genuine Bendixpar t is rigorously tested, backed by a powerful warranty and engineered to keep your brake system in spec. And, we stand right behind you with our 100% ASE-certified service team

and an extensive network ready to respond, whenever and wherever you need us. So the question is: Do you want to be lucky,or do you want to be sure? For more information about GenuineBendix valves, compressors, air dryers, wheel end components andmore, call 1-800-AIR-BRAKE (1-800-247-2725) or visit www.bendix.com.

Some guys use cheap parts and never have a breakdown.

They’re the guys who actually come home from Vegas ahead.

Some guys use cheap parts and never have a breakdown.

They’re the guys who actually come home from Vegas ahead.

©2003 Bendix Commercial Vehicle Systems LLC, a member of the Knorr-Bremse group. All rights reserved.

98537_12_15_EP 10/26/04 9:55 PM Page 12

there’s a common thread between trucking andfarming, it’s that truckers and farmers live theiroccupations more than they work at them.

Few know that better than the family runningGoulet Trucking in Hadley, Mass. That’s because thecompany is headquartered at the 90-head dairy farmthat company founder Wayne Goulet still operates. Hisstepson, Paul Jordan, is the general manager of GouletTrucking, and Paul’s brother, Jeff Goulet, is the opera-tions manager, but both are never far removed fromthe goings on at the farm.

“These things get in your blood,” says Jordan of thefamily occupations. “And it’s hard to get them out.”

KW fleetNot that Jordan would want to get out of the busi-

nesses, especially trucking. The bulk hauler has riddenan accelerated growth curve from six power units in thelate 1990s to the 23-tractor, 30-dump-trailer fleet it istoday. Nearly all of the trucks are Kenworth W900s invarious sleeper configurations.

The company was founded in 1969, when Wayne


If GOULET TRUCKING FINDS SYNERGY RUNS DEEP IN TRUCKING, FARMING

FARM LOGIC

Paul Jordan (left) andWayne Goulet haveparlayed their farmingroots into trucking suc-cess with KenworthW900s like the oneshown above.

98537_12_15_EP 10/26/04 6:13 PM Page 13


Goulet subsidized his farmincome by spreading lime forlocal farmers and putting thesame trucks to work plowingsnow in the winter. Big fertil-izer companies that ran theirown fleets eventually con-sumed the lime-spreading

business of smaller players such as Goulet, but theresourceful entrepreneur found his trucks could keepbusy in bulk road salt distribution and his businessthrived throughout the 1980s.

By the 1990s, Jordan was busy earning an agricultur-al business degree and upon graduation, decided he’dspend half his time in the family farming operation andhalf in trucking.

“That was too much,” he says. “I need a weekend offnow and then.”

Six months later he dedicated himself to the truckingoperation while his father oversaw the dairy farm, withthe help of hired herdsmen. Soon, Jordan was recogniz-ing and capitalizing on opportunities in bulk wastehauling. And with the large dump trailers the firmowned, company trucks could backhaul salt from majordistribution points.

“We landed a few pretty decent waste hauling con-tracts and we took a couple shots with some upstarts,”says Jordan, whose family soon was starting a salt distri-bution company of their own, Green Valley Salt, servicedby Goulet Trucking. “I had no idea we’d grow this fast.We made leaps and bounds by surrounding ourselveswith good people.”

Among those good people Jordan credits isScott Pagliughi, the owner of Enfield, Conn.-based Tri-State Kenworth. Pagliughi’s ownrise to success parallels that of GouletTrucking — in the 1970s, he was work-ing nights, rebuilding engines forGoulet. Some 25 years later in 1997,Pagliughi played a key role in get-ting Goulet Trucking into its firstKenworths.

“Our dealership has reallystepped up for us,” says Jordan.“We had a couple of minorissues and those things happen.But both the dealer and Ken-worth really went to bat for us,as did PACCAR Financial.Some of these other financecompanies had some interest-ing ways of figuring ourinterest. It was very fair withPACCAR Financial.”

Still at workThose first Kenworths are still working hard for Jordan.“I drove the 1997 model the other day and it’s still

tight, still in good shape. There isn’t what I call a ‘rot fac-tor’ on these trucks with the amount of aluminum andfiberglass in them. We’re just not chasing rust like wehave with other trucks.

“We run them hard and these trucks are holding upwell, and we still get good resale value.”

Since waste transit makes up much of their business,most of the trucks see plenty of landfill duty, which istough on a suspension and a truck’s body. They’re alsousually running fully loaded, pulling up to 35 tons of pay-load where it is allowed. Still, the trucks bear the dutywell, which is good news both for Jordan and the com-pany’s drivers, who have liked the new Kenworths fromthe time they were integrated into the fleet. Jordan hasbeen ensuring their future comfort by steadily increas-ing sleeper size in his past purchases and is now spec’inga 72-inch AeroCab®.

“When we started buying Kenworths, nobody want-ed to drive our other trucks, so we started getting rid ofthem,” says Jordan. “Now our drivers have some roomand comfort.

“We’ve got a good bunch of guys here. These truckshelp ensure that we keep them.”

For a man tied to the challenges of both trucking andfarming, Kenworth trucks have made his life a little eas-ier on several fronts.

“I still seem to work as much or more as I did on thefarm, but that’s the way this business is. Like I say, onceit gets in your blood, it stays there.” K

W

Resale was a key considerationin the purchase of the first GouletTrucking W900s, but the company’s firstKenworths, now seven years old, are still running strong.

Goulet Trucking, Hadley, Mass.• 23-tractor fleet, mostly W900s• Family trucking operation is based at family dairy farm• Bulk road salt, waste hauler• New purchases include 72-inch AeroCabs

98537_12_15_EP 10/26/04 6:15 PM Page 14

© 2004 E.I. du Pont de Nemours and company. All rights reserved.

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Tough and beautiful as the day it was born.New DuPont Imron® Elite gives your hardworking Kenworth truck factory-fresh color and gloss, with factory-tough durability. If you ever need to repair the finish on your truck, get repair-in-kind

toughness, color match and glamour that only DuPont Imron® Elite can give you.

Call for Imron® Elite: 1-800-GET-DUPONT.


Tow operator f inds Kenworth dura b� ��

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HIGHERSTANDARD

he 500-pound grizzly, with two playful cubs in tow, is asight to behold in the morning light, as she suns herselfon the tree-lined edge of a grassy mountain meadow.But

her respite is short-lived as she nimbly gets to her feet,arousedby the commotion on a nearby highway.

There, a car screeches to a stop, and out pop a coupleof eager bear watchers, toting cameras and binoculars.They draw the attention of others travelling the highwayand soon even tour bus drivers are paying more attentionto the field than the highway. Within minutes both lanesof traffic, 20 vehicles deep in either direction, come to a

complete stop as everyonescans the field for the bear fam-ily, which has long since trottedout of sight.

It’s what Banff, Alberta,natives such as Bruce Campbellcall a “bear jam,”and it’s a com-mon recipe for a traffic disaster.And for Campbell, the operatorof Standish Towing & Recoveryin Banff, it also means hisphone could soon be ringing

with local police or national park officials calling in arequest to recover an accident-damaged vehicle.

Raising the barFor those waiting for a tow, the bear was merely the

first surprising sighting of the day. The second would bethat of Campbell and his crew. Campbell’s team arrivesfully uniformed in safety-striped gear. For heavy-dutyrecoveries, they arrive in one of two shining KenworthT800s, which Campbell added to his fleet of smaller recov-ery units.

“We’ve been working hard to raise the level of profes-sionalism not only for ourselves, but for the towing andrecovery industry,” says Campbell. “We’re skilled trades-men and we need to remember that we are in front of the

public. Wearing uniforms and running class equipmentlike our Kenworths are all part of that.”

Campbell’s resume shows he’s on the right track. In2003, he was named Canada’s top“Tow Pro” by a leadingtrade publication. He was also named one of the Top 10industry leaders in North America by WreckMasters, atraining and certification group.

Campbell added the T800s to his fleet in the lasttwo years when it became clear there was an oppor-tunity to expand his business with the amount oftrucking and tour buses that pass through the 2,500-square-mile national park, all of which is Campbell’sworking domain.

“It became a matter of supply and demand,” saysCampbell.“When an 18-wheeler or tour bus would go offthe road or break down, we had to wait for aheavy-duty recovery truck to come fromCalgary, which is 90 minutes away.So it was a matter of meeting thedemand, but we also needed toprovide a full line of service,

Standish Towing & Recovery, Banff, Alberta• 5-truck fleet, 2 Kenworth T800s• T800s dedicated to heavy-duty recoveries• Working domain is 2500-square-mile national park

• Named Canada’s top“Tow Pro” in 2003

T

98537_16_17_crx_EP 10/29/04 12:30 PM Page 16

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including heavy-duty recovery, to be recognized as a leaderin our industry.

“Now when the phone rings, it isn’t a question of whetheror not we can help. The question is, ‘How can we help?’”

Indeed, Campbell’s T800s often get a workout. Tourbuses can weigh up to 50,000 pounds and Campbell hasparticipated in the recovery of a Michigan train rig thatscaled 160,000 pounds. Combined with the fact that roadshoulders here quickly turn into precipitous ledges and it’sclear that unlike over-the-highway rigs, the work of Camp-bell’s T800s is just beginning when they reach the jobsite.

“If a vehicle goes off the road here, it often goes overthe bank and down the hill a bit,” says Campbell.“So you

can imagine the force being applied to ourtrucks to recover these vehicles.”

Idling hardWhile Campbell’s crew is likely to respond to up to 200

calls a day during the winter, on average the heavy-dutytrucks are needed about three times a week. Mileage israrely a concern for the big vehicles, but they idle often topower some of the hydraulic equipment and compressorson board.

A believer in a meticulous maintenance program,Campbell plans to draw long service lives out of hisT800s. He is also looking into purchasing another T800and a T300.

“These trucks work in a rugged environment out here,”says Campbell. “They’re reliable, hard workers,but they bring an element of class and pro-fessionalism to what we do. And that’s

important not only to us, but to ourentire industry.”

a bi l i ty measures up in the Canadian Rockies

KW

Bruce Campbell hopes to raise the standardof professionalism in the towing andrecovery industry by dressing professionallyand operating premium equipment, like thisKenworth T800.

W O R L D ’ S B E S T

98537_16_17_crx_EP 10/29/04 1:41 PM Page 17

Kenworth Truck Company has achieved the HighestRanking in Customer Satisfaction among Voca-

tional Segment Class 8 Truck Owners, according to therecently released J.D. Power and Associates 2004 HeavyDuty Truck Customer Satisfaction StudySM.

“Kenworth is very proud to be selected by its cus-tomers as the highest ranked Class 8 vocational truck

in the marketplace,” says Bob Chris-tensen, Kenworth general managerand PACCAR vice president.“Ken-worth employees and dealers takegreat pride in providing theWorld’s Best products. We areextremely pleased to be recog-nized with the prestigious J.D.Power and Associates award.

“Vocational applications suchas concrete mixers, dump trucksand roll-offs that use KenworthT800 and W900 models aresome of the most diverse and demanding uses ofheavy-duty trucks,” he adds. “This award recognizesKenworth quality and reliability. Quality engineeringis designed into every Kenworth built whether thetruck is vocational, on-highway or medium duty.”

According to this year’s study, vocational customersranked Kenworth products highest based on ride, han-dling and brakes; engine; and interior. K

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Satisfaction Surveys on the WebIn an effort to continuously improve customer satisfaction by creating more interaction with cus-

tomers, Kenworth is now offering new truck purchasers the opportunity to complete two surveys viathe Internet.

According to Kenworth general marketing manager Steve Gilligan, customers can submitonline responses to surveys conducted 90 days and 18 months after registration of the newtruck purchase. The surveys focus on the sales experience, truck delivery, product attributesand performance, interaction with the Kenworth parts and service departments and overall per-formance of the customer’s Kenworth dealership. Any concerns cited in the surveys will bereported back to the dealership. For more information, contact Kenworth’s Customer Care Teamat [email protected].

Kenworth Ranks Highest in CustomerSatisfaction in J.D. Power and Associates Study

98537_18_21_EP 10/26/04 6:32 PM Page 18


Coal Hauler Demands Reliability, DurabilityRobinson Transport’s Kenworths meet the challenges of mountainous terrain

For almost 60 years, Robinson Transport has been haul-ing coal out of mines near Salina, Utah. For the past 25

years, the company’s truck of choice has been the Ken-worth W900 for its reliability and durability.

The Robinson fleet is all Kenworth, featuring 60 W900sequipped with Cat 475-horsepower engines, Eaton 10-speed transmissions and 46,000-pound rear axles. Thetrucks have a 200-inch wheelbase. They pull 32- and 36-cubic-yard Rocky Mountain double Beall hopper-bottomaluminum trailers.

“We need a powerful truck to carry 129,000-poundgross weight up and down grades of up to 9 percent sixtimes per day per truck,”says Kim Robinson, president ofRobinson Transport. “Our Kenworths are tough, well-built and able to stand up to the up-shifting anddown-shifting and tight turns. It is critical that we keeprunning and stay on schedule. And our drivers appreci-ate the reliability because they are paid by the load, plusthey like to get home each night.”

Drivers follow a predictable, though very demand-ing route. They drive 30 miles from Salina to a coalmine in the Coal Cliffs range, going from 5,000 feetelevation to 9,000 feet then down to 7,000 feet andback to 9,000 feet again on their way to their desti-nation. They also must navigate sharp turnswhile on the mine road. They transport

the coal to a dump yard for loading into rail cars, to elec-tric power plants or to the Kennecott Copper mine nearSalt Lake City.

Robinson Transport hauls 3.5 million tons of coal ayear under a long-term contract. At the coal mine, anoverhead hopper requires 45 seconds to load 43 tons ofcoal into each truck. Every 24 hours Monday throughFriday, 900 truckloads are loaded at the mine in a con-tinuous process that could last another 30 years. Inaddition to transporting coal, the company hauls gravelin the summer for construction and salt used for spread-ing on roads in the winter.

The trucks are working 22 hours a day, five or six daysa week. Robinson Transport’s maintenance shop takescare of all repairs and servicing, ranging from tire chang-ing to washing, during a two-hour daily window to keepthe trucks on the road.

Kim estimated each Robinson truck runs about250,000 miles a year. The company sells the trucksafter they hit 700,000 to 800,000 miles. “Since weservice our trucks regularly and keep close recordson them, we get a high resale for them,” Kim says. K

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98537_18_21_crx_EP 10/29/04 1:28 PM Page 19

© 2004 Caterpillar. All rights reserved.

Announcing the biggest news since the family of Caterpillar® engines with ACERT technology took the truckingindustry by storm: the new Cat® C15 can soon be spec’d with 600 or 625 horsepower.

Whether it’s for heavy haulin’, comfortable cruisin’, or bein’ “King of the Hill,” the C15 gives you the mostpowerful engine on the road today with the proven reliability of ACERT technology. And even with 625 horsesunder the hood, you can still expect excellent fuel economy, low maintenance costs and long engine life.

As Fleet Maintenance Director Robert Huskey shapesthe fleet at Deli Management Distribution (DMD) for

the future,he’s looking for trucks that will stand up to heavyhighway mileage, require few trips to the maintenance shopand provide superior cab comfort for drivers.Plus,he wantsa truck that delivers consistent fuel economy. According to

Huskey, Kenworth trucks will continue to be the choice.By the end of 2004, Jason’s Deli will have added

five T2000s with Cummins 450-horsepower ISXengines, two T600s, one T800 Extended Day Cab andone T300 to join the eight Kenworth T600s alreadyin its fleet.

Delivering the Goods To Jason’s Delis

98537_18_21_EP 10/26/04 6:40 PM Page 20

TK0204

The new “King of the Hill” C15 from Caterpillar…

with the power of 625 horses.Now, that’s attitude.

“Our drivers like the roominess of the T2000,”Huskey says.“We’re putting in double-bunk sleepers fordriver teams. The Kenworths are quiet and smooth rid-ing, which helps greatly in driver retention. Also, sincewe do our own maintenance, we appreciate the fact thatthey are easy to service and require almost no time inthe shop.”

DMD’s fleet covers 3.3 million miles a year, deliveringa wide range of food and non-food items to 131 Jason’sDeli restaurants in 17 states twice a week. Trucks fan outfrom the company’s sole distribution center, a 75,000-square-foot warehouse in Arlington, Texas. They delivermost food productsexcept produce, papergoods and cleaningsupplies to the stores,which are owned byDeli Management Inc.,which also owns DMD.

For the return tripsto Texas, DMD oper-ates as a commoncarrier and tries to findloads. For example, itpicks up pickles inFlorida and frozen

food in Los Angeles, even though these places arebeyond its deli locations.

“A few of our T600 tractors go up to 400,000 miles inthe first year,” Huskey says. “The next year we’ll switchthose trucks to close-in routes in Texas and Louisiana tobring down the average mileage. We’ll keep a truck for800,000 miles or three to four years before we trade it in.Extra resale value is another area where we expect Ken-worth to pay off for us.”

Huskey reports that future tractors will be equipped withCummins 450-horsepower ISX/EGR engines. He says theengine has performed better than expected on four of his

existing trucks. “We’vebeen able to extend ouroil change intervals to45,000 miles without aproblem, plus our fuelmileage has remainedthe same as what it was with our previousCummins engine on thesame truck model.Bothoil change intervals andfuel mileage were con-cerns before we tried thenew engine.” K

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98537_18_21_EP 10/26/04 6:42 PM Page 21

The famed Lewis & Clark expedition of 200years ago is coming alive with the help of a

Kenworth T2000, a special tour exhibit and twoowner-operators from Roswell, N.M.

Denver and Shanna Cain, aided by their aero-dynamic, smooth-riding and comfortablewide-cab 2003 Kenworth T2000, are in charge oftransporting the “Corps of Discovery II: 200 Yearsto the Future”. The mobile U.S. National Park Ser-vice exhibit commemorates the 200thanniversary of Meriwether Lewis and WilliamClark’s journey up the Missouri River andbeyond to the Pacific.

Just like the original Lewis & Clark journey, the Cainsare doing the trip in four years with numerous stops acrossthe United States. The cross-country trek traces the explor-ers’ 3,700-mile route, stopping — to the date — athistorically significant sites along the way. All told it willcover 18 states plus Washington, D.C., from January 2003to October 2006.

Denver and Shanna bought their Kenworth T2000 offthe lot at Kenworth of Indianapolis in December 2002,just before the start of the tour. The T2000 is the thirdKenworth owned by the Cains. Both their previous truckswere Kenworth T600s, which Denver liked for their image,fuel mileage, driver comfort and reliability.

The Cains are contracted to Legacy Transportation Ser-vices, the Mountain View, Calif., company hired by theNational Park Service to manage the exhibit and its logis-tics. Legacy modified a 53-foot furniture van to carry theCorps II cargo, which consists of three spacious circus-style tents and the lights, audio-visual, and HVACequipment to support their operation. The centerpiece isthe “Tent of Many Voices,” a 150-seat performance audi-torium.

Beverly Dygert, Legacy’s project manager for the CorpsII tour, said the Kenworth T2000 and tour trailer —

adorned with graphics — have to be kept clean and looksharp.“That’s one of the reasons we bought the T2000. Ithas that streamlined look,” adds Denver Cain.“It’s a pro-fessional’s truck and it presents a powerful image for theexhibit.”

Dygert says Legacy’s fleet of approximately 40 trucksis all Kenworth — T600s, T2000s and W900s — and hasbeen for the past 15 years. “Legacy chooses Kenworthmodels based on image, fuel mileage, reliability and supe-rior driver comfort,”says Dygert.“Resale is also important,and these units are easily sold at a good price when itcomes time to sell.”

In addition, Legacy works with about 25 owner-oper-ators who overwhelmingly drive Kenworths as well,according to Mike Quinn, Legacy vice president. “Ourowner-operators choose Kenworths for the same reasonswe do, plus many of them prefer the classic look of thehood of the W900.”

The Corps of Discovery II tour commemorating thebicentennial of the Lewis and Clark expedition will make24 stops and visit seven states in 2004. For more infor-mation about the exhibit and tour locations, contact theNational Park Service at 402-661-1804, or visit:www.nps.gov/lecl/Events/Press/CII04_06press.htm. K

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Denver and Shanna Cain(above right) are in

charge of transporting aU.S. National Park exhibit

commemorating the200th anniversary of the

Lewis & Clark expedition.

Lewis, Clark and KenworthT2000 Guides the WayCommemorating Historic Trekto the Pacific


98537_22_25_EP 10/26/04 6:50 PM Page 22

Rapidly expanding Heritage Trucking is counting onnew lightweight Watson & Chalin lift axles to help

reduce weight and boost payload on its 27 new KenworthT800 dump trucks.

Heritage Trucking became the first company to ben-efit from Kenworth’s new factory installation option forWatson & Chalin Tru-TrackSuper Lite steerable lift axlesavailable on Kenworth T800 andW900 models. The lift axles areoffered in single, double or tripleconfigurations equipped withlightweight brakes, specializedhubs, 17.5-inch tires and alu-minum wheels.

“Inland Kenworth in Phoenixand Kenworth Truck Companystepped forward to arrange thefactory installation of the liftaxles,” says Heritage Truckingowner Pete Tode.“It’s an exampleof the great customer service weget from Inland and Kenworth.”

Heritage’s new KenworthT800s are configured as “super18” dump trucks with 18-1/2 footdump boxes and a hauling capac-ity of 22 cubic yards, or about25-1/2 tons. “We get paid by theton of material we haul,” saysTode. “By going with the light-weight lift axles, we’re saving over1,000 pounds per truck and gain-ing that much in payload over ourcompetition.”

Heritage has a contract to haulasphalt and aggregate for RinkerMaterials to housing develop-ments and other constructionsites in the greater Phoenix area.“We like the lightweight lift axlesbecause our trucks travel up to 45miles on the highway carryingasphalt and then they go off-roadto the job site,” Tode says. “Thesmaller 17-1/2-inch tires on thelift axles provide more groundclearance off-road.”

Heritage SavesWeight with NewLift Axles


KW

800.445.0736 • www.WatsonSuspensions.com

Triple Pusher Weight Savings of over 1,100 Pounds!

Tru-Track Super Lite Now Availableon Kenworth!

• The Industry’s Lightest Lift Axle

• 8,000 Pound Capacity

• Designed for Multiple LiftAxle Applications

98537_22_25_EP 10/26/04 6:51 PM Page 23


At the Ontario Food Terminalin Toronto’s west end — one

of the biggest wholesale food dis-tribution centers in NorthAmerica — maneuverability andcomfort are paramount to atruck driver.

So when Bill Wolfert, owner of Wolfert’s FamilyFarm, wanted to add four tractors to his four-truckregional delivery fleet, he looked for the most spaciousday cab he could find. His choice: Kenworth trucks,including two Kenworth T600s with Extended DayCabs. They have been in service for nearly a year, haul-ing vegetables from the company’s thousand-acre farman hour north of Toronto to retailers and wholesalersaround southern Ontario.

Wolfert says both his long-legged and bigger drivers

haven’t always had the room they need between them-selves and the steering wheel — an uncomfortablethought when the workday tops 12 hours. Because theExtended Day Cab is six inches longer than Kenworth’sstandard cab, the extra space means two more inchesof seat travel and a seat-recline of up to 21 degrees.

“Kenworth’s Extended Day Cab makes a big difference,”Wolfert says.“When you’re comfortable behind the wheel,you’re going to be happier, more productive and betterable to react to what’s going on around you.”

Extended Day Cabs Prove

More Productive

KW

Two of the Wolfert’s Family Farm Kenworth T600s feature Extended Day Cabs

98537_22_25_EP 10/26/04 6:52 PM Page 24


Interest in air disc brakes is growing among Class 8 truck buyers, accordingto Kenworth. The company recently began offering Dana Spicer ESD225 air

disc brakes on T600 and T800 Kenworth models.Leading the way is Contract Freighters, Inc. (CFI). The Joplin, Mo.-based

truckload fleet is going standard with disc brakes on all new Kenworth trucksit purchases over the next few years.

Bruce Stockton, vice president of operations for CFI, says his com-pany believes spec’ing disc brakes will help lower operating costs. “Wehave been testing disc brakes on a T2000 for over three years,” he says.“I’ve driven that truck and GlennBrown, our chairman, has driven it.That convinced us that we needed tospec disc brakes on all our trucks assoon as possible.

“It’s an additional cost, but webelieve it will save us money in the end.Every new Kenworth T600 we buybetween now and 2006 will have airdisc brakes on the front.”

Stockton says CFI worked closelywith Kenworth to give input on thenew brakes. “We’ve had a long rela-tionship with Kenworth and we’vebenefited from that partnership withthe introduction of new compo-nents,” he says. “We’ve always hadexcellent support from their engi-neering team. Twice a year,Kenworth sends an engineer to ourfacility and we’re able to share ideasand look at what’s new and what canhelp us save money.

Jim Bechtold, Kenworth’s chiefengineer, says fleet interest in heavy-duty air disc brakes is rising becauseof the improvements made to theirdesign in recent years. “They havebetter actuators and better perfor-mance,” Bechtold reports. “They’veimproved significantly compared tofirst-generation air disc productsoffered in the North American truckmarket.

Bechtold says the long pad life of theDana Spicer air disc product wouldallow many fleets to get a payback inmaintenance costs.“A typical truckloadfleet should be able to eliminate at leastone reline and drum replacement,” hesays. “That translates into a savings ofaround $700 in maintenance costs over500,000 miles.”

Kenworth Class 8 BuyersLike Air Disc Brakes

KW

Unmatched performance

Haldex Automatic Brake Adjusters.Because nothing is more critical to braking safety than correct brake adjustment, rely on the unmatchedperformance and quality of genuine Haldex AutomaticBrake Adjusters. Setting the standard in reliable performance and durability, Haldex ABAs have beenchosen by Kenworth as standard for all Kenworth production models. The easy-to-install Haldex ABAshave a unique control arm design, eliminating the high cost and increased maintenance of linkage styleadjusters. Haldex clearance-sensing ABAs providean optimized adjustment rate to keep your brakes in proper adjustment.

Don’t settle for second string, see your Kenworthdealer today for the unmatched performanceof Haldex.

Bruce Stockton, CFI

98537_22_25_EP 10/26/04 10:23 PM Page 25

No other manufacturer offers a complete Heavy Duty Electrical Systemperfectly matched to guarantee long life, performance, and low maintenance.

Remy Inc. • Anderson, IN • Customer Support Line: 1.800.372.0222 • www.roadgangsystems.com

BatteriesFour Group 31

Heavy Duty High Cycle Batteries.

Starters42MT with Overcrank

Protection and Semi-Solid Link Solenoids to increase

starter life.

AlternatorsEGR Compatible 35SIBrushless Alternators

with Remote Sense featureto maximize battery charge.

Low Voltage DisconnectsBattery management systemdesigned to make sure youhave the power to start yourKenworth truck every time.

Ask for Road Gang® Premium Electrical Systems on your new Kenworth Trucks with Data Code #1810010.

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...The Power to Keep You Moving™

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98537_26_31_EP 10/26/04 10:21 PM Page 26

Coming off a record sales year for its T300, Kenworth expects even bet-ter things for the 2005 model of

the popular medium-duty vehicle withthe introduction of new enhancementsearlier this year.

“The Kenworth T300 is a provenproduct that appeals to food and bev-erage haulers, fire departments,propane and fuels fleets, general con-struction and landscape firms, and alldry, refrigerated and side-curtain vanoperations,” says Gary L. Moore, Ken-worth assistant general manager forsales and marketing. “The 2005 Modelis the 10th anniversary T300 and thenew model has generated a lot of excite-ment with our customers.”

The T300 has excellent visibilityw i t h s l o p i n g h o o d , s t a n d a rdDayLite® doors with peeper window,and mirror system. The 2005 T300 isnow available with optional cornerwindows that aid in backing up andnegotiating tight spots.

Other exterior enhancementsinclude a wire mesh grille with polishedstainless steel center trim, complexreflector headlamps that are standardand provide a 50 percent increase inillumination, and an optional one-piecestainless steel-clad aluminum bumperwith fog lights.

Inside, the Kenworth T300 has beenmodified to be even more driver friend-ly. Amenities include an optionalworkstation between the driver andpassenger seat with a small desk forcompleting paperwork tasks. Two 12-volt outlets can be used to powercomputers and other devices. K

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800.245.7691 www.comvehsys.com

Sprague is a division of Commercial Vehicle Group

Sprague is pleased to announce the launch of its Wiper Systems in the new Kenworth T2000.

Don’t Let Bad Quality Wipers Risk Your

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Complete vers ions of these stor ies can be viewed atKenworth’s Internet home page at www.kenworth.comunder NEWS and EVENTS, then PRESS RELEASES.

T300 Loaded with NewEnhancements

98537_26_31_EP 10/26/04 10:33 PM Page 27


Kenworth has introduced new enhance-ments for its wide-cab T2000 model that increases aerodynamics and driver comfort and help lower repair costs.

According to Jim Bechtold, Kenworth’s chief engineer, Kenworth explores ways to make a quality product evenbetter. “Through creative engineer-ing, the enhanced Kenworth T2000will have an even lower cost of oper-ation for our customers, and that’swhat successful trucking is all about,”he says.

“By reconfiguring the frontbumper to three pieces instead of one,and isolating the bumper from thebody of the T2000, we’ve focused onwhere front-end damage can occur,”Bechtold says. “This new design low-ers repair costs. What’s more, we’veadded a new steel subframe to betterprotect the radiator from front colli-sion impact.”

Other improvements include amodified sunvisor mounting thatdirects more air up and over theT2000. “It doesn’t look like a bigimprovement, but it makes a signifi-cant impact,” says Bechtold. “Itreduces drag by nearly 1 percent andcan cut fuel bills by more than $200per year for the average long-hauldriver.”

And drivers will enjoy moreroom. Kenworth engineers gave thedriver’s seat an extra 6 degrees of seatrecline and added 2-1/2 inches ofbelly room. “Any extra seat reclineyou can give a driver is appreciatedwhen they have a few minutes torelax,” says Bechtold.“The KenworthT2000 is a very comfortable truckand features one of the widest inte-gral cabs in the industry. For thosewho like room, the T2000 is the per-fect choice.” K

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THE EVOLUTION OFLIGHTWEIGHT, DURABLE, LOW-COST FIFTH WHEELS.

FW17 SeriesHolland’s new FW17 Series is redefining fifth wheels. In addition to being 16% lighter than comparable com-petitive products, the FW17 is equipped with Holland’snew patent pending release mechanism and is backedby Holland’s Performance Guarantee. The FW17 is thecost-effective choice for the on-highway fleet that wantsdistinctive performance. After all, it’s a Holland fifth wheel.

Fifth WheelsTrailer SuspensionsLanding GearPintle Hooks,

Couplers & KingpinsTruck & Bus Suspension

Visit us at www.thehollandgroupinc.com or call 1.888.396.6501 to learn more.

Kenworth Enhances Wide-Cab T2000Improvements to Aerodynamics,Comfort and Durability

98537_26_31_EP 10/26/04 10:36 PM Page 28

Drivers like Jeff Hillyer and Kim Vande-Zande know there’s good reason why Shell ROTELLA® Tis America’s best-selling heavy-duty multigrade motor oil. Not only does it combine long-lastingperformance with an overprotective attitude; it keeps engines clean and resistant to wear.Shell ROTELLA® T meets all major engine specs, including API CI -4, CAT ECF -1, and Cummins20078. And it meets or exceeds the warranty requirements of virtually all diesel engine manufacturers. So,whether you’re driving a SuperRig™ or just a rig, professional drivers knowShell ROTELLA® T is your guardian in any extreme.

It’s a Kenworth W900L. And it runs Shell ROTELLA® T.

98537_26_31_EP 10/26/04 10:37 PM Page 29

Fleets are finding they canattract and keep qualified

drivers by ordering Ken-worth’s new 86-inch and72-inch AeroCab® Diamondsleepers, according to SteveGilligan, Kenworth generalmarketing manager. Thesleepers were introduced ear-lier this year.

“Customers interested inKenworth sleepers now havemore choices,” says Gilligan.

“Customers can select the 86-inch Studio AeroCab or 72-inch AeroCab VIT loaded with all the comforts andamenities,or they can now order a premium AeroCab Dia-mond sleeper,then customize it to their liking and budget.”

The new Diamond options offer a fixed 42-inch-by-80-inch lower bunk with an optional upper bunk forteam drivers, up to 69 cubic feet of storage with roomfor an optional refrigerator, plus a weight savings of upto 150 pounds.

Drivers for CMI (Cole Motorsports Inc.) ofAtlanta love the additional storage space and com-fort of the 86-inch AeroCab Diamond sleepersinstalled in two Kenworth W900Ls, according toDoug Cole, president.

“Our drivers are on the road a lot, sometimes dri-ving cross country,” he says. “They want a comfortablebed and extra room to store their gear and Kenworthgives it to them. Plus, the Diamond package I orderedis more than 400 pounds lighter than what I have in myother trucks. With other spec’ing changes, I’m saving1,500 pounds.”


Building on a strong heritage of heavy-duty suspensions, Hendrickson designed the PRIMAAX® air suspensionspecifically for the rigorous demands of vocational and heavy-haul truck and tractor applications.

Combining a robust design with performance enhancing features, PRIMAAX brings numerous benefits to vocational truck owners and operators previously unavailable in any one air suspension.

• Driver Comfort and Vehicle Protection • Exceptional Stability and Handling • Superior Off-road Mobility • Low-maintenance, Durable Design• 10.75-inches of Ground Clearance

For more information on how PRIMAAX can help maaximize your bottom line, contact Hendrickson at 630-910-2800 or your local Kenworth dealer.

Visit our website at: www.hendrickson-intl.com

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KW

Complete versions of these stories can be viewed at Kenworth’s Internet home page at www.kenworth.com under NEWS and EVENTS, then PRESS RELEASES.

Fleets Finding AeroCabDiamond Sleepers ImproveDriver Retention

98537_26_31_EP 10/26/04 10:38 PM Page 30

The reasonsare simple.

800.253.5105www.jostinternational.com

•Fifth wheels•Landing gear

& kingpins•Turntables

The perfect coupling...

For the past forty years, Jost fifthwheels have worked day in and dayout on the world’s most punishingroads, earning a reputation for highquality, safety, and durability.

Jost’s simple design means easy oper-ation, maintenance, and repair, makingJost the fifth wheel of choice aroundthe world.

Kenworth owners have already discov-ered this. With thousands of Jostwheels in service on Kenworthtrucks through aftermarket installa-tions, Jost has proven it can deliverthe high standard of quality set byKenworth’s nearly eighty years of inno-vation and superior performance.

With a fifth wheel designed for therequirements of North America,

Jost fifth wheels are now available fornew truck specifications at Kenworth.

Refer to the Kenworth data book forthe Jost product codes and specifya Jost fifth wheel for your newKenworth.

Jost is a recipient of the DAF PreferredSupplier award.

98537_26_31_EP 10/26/04 10:46 PM Page 31

Tri-State Kenworth in Enfield, Conn., wasnamed 2003 Kenworth Dealer of the Year

for the United States and Canada earlier thisyear at the Kenworth Dealer Meeting.

Kenworth’s lineup of medium and heavyduty trucks supported by active customer ser-vice is the formula for success used by thedealership, according to its president andowner.“We’re pleased to win this prestigioushonor as Kenworth’s top dealer, among all ofthe outstanding Kenworth dealerships in theU.S. and Canada,” says Scott Pagliughi. “Tri-State Kenworth sells the World’s Best trucksand our employees continuously work to pro-vide the very best service and support to ourcustomers. In our seven years as a Kenworthdealer, we have worked hard to find solutionsto our customers’ needs.”

Tri-State Kenworth was chosen for the honor fromamong Kenworth’s five Gold Award winners for 2003.Other Gold Award winners were: Bay Area and Sacra-mento Kenworth (Oakland and Sacramento, Calif.); LongIsland Kenworth/Gabrielli Kenworth (Jamaica, the Bronx,Hicksville, and Medford, N.Y.); MHC Kenworth (KansasCity, Mo.); and Edmonton Kenworth (Edmonton, Alb.).

“Tri-State Kenworth is a very competitive dealer in thebusy Northeast market, providing outstanding customerservice, facilities and technology,” says Bob Christensen,Kenworth general manager and PACCAR vice president.“They truly are deserving of the 2003 Kenworth Dealer ofthe Year award.”

The Kenworth Dealer of the Year award recognizes thetop-performing Kenworth dealership that has excelled inmany areas, including customer service and support after-the-sale. The award is based on Kenworth’s DealerExcellence Standards and Kenworth’s Annual CustomerSatisfaction Survey.

Kenworth’s Silver AwardWinners for 2003

Canada - Kenworth Montreal (Montreal, Que.);Kenworth of Thunder Bay (Thunder Bay, Ont.);Timmins Kenworth (Timmins, Ont.); CustomTruck Sales (Regina, Sask.); Central - MHC Ken-worth - Springfield, Mo.; French-Ellison Kenworth(Pharr, Texas); Wallwork Truck Center (Fargo,N.D.); MHC Kenworth - Dallas, Texas; KenworthMid-Iowa (Des Moines, Iowa); Central IllinoisTrucks (Normal, Ill.); Southeast - Truck Enterpris-es (Harrisonburg, Va.); and Cooper Kenworth(Durham, N.C.); West - Central California Ken-worth (Fresno, Calif.); MHC Kenworth - Denver,Colo.; Trebar Kenworth Sales (Boise, Idaho); MotorPower Equipment (Billings, Mont.); Inland Ken-worth-U.S. (Albuquerque, N.M.); Kenworth SalesCo. (Spokane, Wash.).

Tri-State Kenworth Named Dealerof Year


MHC Kenworth Dealerships in TexasWin MediumDuty Award

Outstanding customer serviceearned MHC Kenworth dealershipsin Texas the 2003 Kenworth Medi-um Duty Dealer of the Year Awardfor the United States and Canada.

The Texas dealerships in Dal-las, South Dallas, Fort Worth,Waco,Longview, Texarkana and El Pasoachieved a seven-fold increase inKenworth T300 sales in its 2003fiscal year, compared with 2000.“We made a commitment to themedium duty market in 2001 andhired a medium duty sales spe-cialist,” says Mike Murphy, executivevice president of MHC Kenworth.“We felt the medium duty market in Texas had been under-served, so we dedicated service bays andtechnicians exclusively for the medium duty customer. By combining a premium product in the KenworthT300 with dedicated service and support, we are able to give the customer tremendous value.” K

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Tri-State Kenworth in Enfield, Conn., was named 2003 Kenworth Dealer ofthe Year for the U.S. and Canada at the Kenworth Dealer Meeting earlierthis year. From left are Bob Christensen, Kenworth general manager andPACCAR vice president; Gary Moore, Kenworth assistant general managerfor sales and marketing; and Scott Pagliughi, president and owner of Tri-State Kenworth.

From left are Gary Moore, Kenworth assistantgeneral manager for sales and marketing; MHCKenworth’s Jeff Murphy, Reed Murphy III, KenHoffman,Tim Murphy and Mike Murphy; and BobChristensen, Kenworth general manager and PACCAR vice president.

KW

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Outstanding Kenworth dealer sales personnel from the United States and Canada were honored at Kenworth’sWorld’s Best Meeting recently in Orlando, Fla.

The Top 10 Kenworth salespeople for 2003 were: Norm Gossett, GreatWest Kenworth; Glenn Meuwissen, Rihm Ken-worth; Tim Grace, Kenworth Sales Company; Dean Willerton, Custom Truck Sales; Terry Mannlein, MHC Kenworth -Denver; Jim Hawkins, MHC Kenworth - Kansas City; Ralph Campbell, MHC Kenworth - Oklahoma City; Colin Petrie,Bay Area Kenworth; Jeff McQuillan, MHC Kenworth - Kansas City; and John Kenney, Kenworth Mid-Iowa.

Top Kenworth sales managers for 2003 were Bob Bowden, MHC Kenworth - Dallas (represents all Texas locations);Harry Flint, GreatWest Kenworth; Gilles Robert, Edmonton Kenworth; Jim Niedringhaus, MHC Kenworth - Denver(represents all Colorado locations); andMike Sullivan, Kenworth Mid-Iowa.

World’s Best Meeting Honors TopDealer Personnel


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Kenworth Names Service,Parts Councils

The Service Council consists of leading ser-vice managers from Kenworth dealerships in theUnited States and Canada. The council’s goal isto promote service and product improvementsto achieve superior quality in Kenworth prod-ucts and customer support.

Kenworth Service Council members are:Chairman - Kevin Billings, MHC Kenworth-Den-ver, Colo.; Frank Chiarizia, Inland Kenworth,Burnaby, B.C.; Jim Grant, Trebar Kenworth Sales,Boise, Idaho; Chris Harrison, Central IllinoisTrucks, Normal, Ill.; Jim Johnston, Kenworth ofTennessee, Chattanooga, Tenn.; Dan Murphy,Tandet Kenworth, Kingston, Ont.; Rick Saner, MHCKenworth-Springfield, Mo.; and Kenworth DealerCouncil representative John Sahling, Sahling Ken-worth, Kearney, Neb.

The Kenworth Parts Council consists of lead-ing parts managers from Kenworth dealerships inthe United States and Canada. The council’s goal isto promote teamwork and communication betweenKenworth and its dealer network to enhance thevalue and quality of service to customers.

Ted Rose of Truck Enterprises, in Harrison-burg, Va., is chairman of the Kenworth PartsCouncil. Other members are Doug Bugay, Ken-worth of Omaha, Omaha, Neb.; Keith King,Kenworth of Birmingham, Birmingham, Ala.; BruceRussell, Inland Kenworth, Burnaby, B.C.; MaryThomas, Inland Kenworth, Fontana, Calif.; Dan Vil-leneuve, Tandet Kenworth, Kingston, Ont.; andKenworth Dealer Council Representative Jim Bei-derwieden, Inland Kenworth, Burnaby, B.C.

KW

Complete versions of these stories can be viewed atKenworth’s Internet home page at www.kenworth.comunder NEWS and EVENTS, then PRESS RELEASES.

KW

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K enworth of Birminghamopened Alabama’s largest, state-

of-the-art truck dealership facilityearlier this year with the latest inmaintenance equipment and driveramenities.

“We are providing the mostmodern facility for our customersand for our 100 employees,” saidBob Mitchell, owner-president ofthe company that owns Kenworthof Birmingham. “More and moreof our customers want us to takecare of their service needs afterwe sell them their trucks.Companies don’t want theheadache of servicing trucks,which not only requires facil-i t i e s a n d t o o l i n g b u t

recruiting, training and retaining maintenance per-sonnel. We do all of that for them.”

The dealership features 40 service bays, three over-head cranes for hoisting truck parts and equipment,six Kenworth PremierCare ExpressLube® bays, align-ment equipment, a machine that diagnoses trucks forneeded repairs, 12,000-square-foot parts warehouse,and, for driver comfort, three bedrooms, two bath-rooms with showers, washer and dryer, and driver’slounge with Internet and phone connections andcable TV.

To locate Kenwor th dealers in the U.S . and Canada, go to www. kenworth.com and click on DEALERS.

The World’s Best.

You have a sense of honorthat comes from operating

The World’s Best.Show that distinction

with officially licensedKenworth merchandise.

www.shopkenworth.com

Hundreds of items at your fingertips. Allofficially licensed and proudly

displaying the Kenworth brand. Fromapparel to scale model trucks and every-thing in between, Cyrk has all the latest

road gear you are looking for.To see all of the great new product for 2004,

visit your local dealer or check out:

www.shopkenworth.com

Kenworth of Birmingham OperatesLarge State-of-the-Art Facility

KW

For Kenworth fleet customers handling repairs, Kenworth now offersits Electronic Parts Catalog (ECAT) through the local Ken-worth dealer website. Fleet ECAT provides extensive parts information, pluskey drawings and illustrations to assist with installation procedures. ...Ken-worth is offering new versions of its Kenworth PremierCare®

Connect maintenance management system designed toenable fleets and repair shops to manage their parts inventory andmaintenance operation. PremierCare Connect maintenance managementsystems provide maintenance managers with real-time parts usage historyand significant gains in inventory accuracy through the use of barcodetechnology.

PremierCare News

When truck operators call in for emergency roadside ser-vice near Edmonton, the Kenworth dealership there dis-patches its super service Kenworth T300 to the rescue.Thetruck’s mobile technician can perform transmission, air con-ditioning, rear end and electrical repairs and computer diag-nostics.“With this vehicle, we can do almost any repair wedo in our maintenance shop, including welding,” saysMaurice Lacombe, director of operations at EdmontonKenworth.“It’s a full functioning service shop on wheels.”

Complete versions of these stories can be viewed at Kenworth’s Internet home page atwww.kenworth.com under NEWS and EVENTS, then PRESS RELEASES.

Kenworth of Birminghamowner-president Bob Mitchell.

98537_32_35_EP 10/27/04 11:44 AM Page 34

www.roadranger.com800 /826-HELP (4357)©2003 Eaton Corporation and Dana Corporation. All rights reserved.

ROADRANGER SERVICE

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It’s an industry first – from the industry’s first name in axles. Another engineering breakthrough from the pioneers at Dana, this premium axle is

your new standard tandem. The Dana Spicer Premium-40 (DSP40) tandem drive axle delivers a whole new level of performance for today’s

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you’re looking for. And the Premium-40 is part of the Roadranger System® – the best drivetrain on the road, with the best support in the business.

So if you’re looking for top performance that meets the bottom line, look to the Premium-40.

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