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S P R I N G 2 0 0 6 • V O LU M E 1 0 • N U M B E R 1
WWoorldrld’’s BBeessttWorld’s BestWorld’ Best
Kenworth Awarded Five J.D. Power and Associates Awards 4
New 2007 Models 8
p01 Cover WBv10n1 3/17/06 10:13 AM Page 1
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World’s Best 3
Contents
World’s Best is published by Northbrook Publishing,21420 W. Greenfield Avenue, New Berlin, WI 53146.
Phone (262) 650-9260, Fax (262) 650-9261. Printed in the U.S.A., Copyright 2006, Northbrook Publishing. All rights reserved.Reproduction in whole or in part without written permission is prohibited.
Senior Editor • Jim DuffyArt Director • Michael MayClient Services • Tracy Lally
World’s Best, Vol. 10, No. 1, Spring 2006.Canadian Mailing Information: Agreement Number 1689304. Change of address or undeliverable copies should be sent to:
1415 Janette Ave., Windsor, Ontario, N8X1Z1, Canada.Postmaster: Please send change of address to
21420 W. Greenfield Avenue, New Berlin, WI 53146.
S P R I N G 2 0 0 6 • VOLUME 10 • NUMBER 1
Bob ChristensenGeneral Manager
The Perfect CombinationTrucking professionals across the breadth of our product line choose to build their businesses withKenworth trucks. Costco relies on the dependability of its Kenworth T800s to “feed warehouses with just-in-time deliveries.” Owner-operator Myron McLarnanowns a T600 because “fuel mileage is the most criticalfactor” to his success. Frank B. Fuhrer WholesaleCompany purchases Kenworths for “fleet reliability andlong-term durability.”
Preferred Transport & Distribution specs KenworthW900s for driver comfort and resale value. ForTransport Gregoire, the T2000 is a symbol of prideemblazoned on its company business cards, calendarsand website. Before purchasing new equipment, W&Aexecutives simply ask drivers which truck they prefer.“Across the board, drivers prefer Kenworth.”
There’s one thing all these customers agree on:Kenworth is more than a truck company; it’s a strongbusiness partner before, during and after the sale. Infact, J.D. Power and Associates gave Kenworth five“highest ranking” awards for customer satisfaction in2005 (p. 4).
Our latest model introductions — with industry-leadingtechnological innovations in aerodynamics and fueleconomy (p. 8) — further demonstrate that we’re listen-ing to customers and responding with products theyneed to help their businesses succeed.
Perhaps Chuck LeFebvre, LeFebvre Companies, says itbest, that between Kenworth’s great product support,
uncompromising service andquality trucks, “it all makes theperfect combination.”
Five Awards For Kenworth 4Five 2005 J.D. Power and Associates Awards
Just-In-Time Dependability 6Costco partners with PacLease and Kenworth
Show Stoppers 8What’s new at Mid-America Trucking Show
Kenworth Dealer News 10Dealer award winners
Company Icon 12T2000 is symbol of pride for Quebec hauler
McLarnan’s Edge 14Owner-Operator prefers fuel efficient T600
Steel Town Tough 16Beer distributor builds business with T300s
Only New Will Do 18Buying new W900s helps business expand
Plenty of Respect 20LTL customers get lots of TLC with T600s
Aerodynamics and Fuel Economy 21T600s and T2000s improving fleets’ mpg
Medium Duty Trucks 24Affordable and durable Kenworth T300s
Vocational Trucks 26Kenworth T800s do the heavy work
PACCAR News 28PACCAR’s National Medal of Technology
Performance Driven 30Heavy haul company relies on Kenworth T800s
page 30
Kenworth is the recipient of five 2005 J.D. Power andAssociates awards for Highest in Customer Satisfactionfor Over the Road Segment and Pickup and DeliverySegment Class 8 Trucks, Heavy Duty Dealer Service andalso Conventional Medium Duty Truck Segment andMedium Duty Dealer Service.
“Kenworth is honored to receive these five awardspresented by J.D. Power and Associates. Kenworthemployees and dealers take tremendous pride inproviding and supporting the World’s Best heavy andmedium duty products,” says Bob Christensen,Kenworth general manager and PACCAR vice president.
“We believe that these customer satisfaction resultsreflect the outstanding performance, durability, andhigh resale value of Kenworth trucks,” says Christensen.“The aerodynamic and fuel efficient T600 and T2000models, traditional long hood W900, versatileworkhorse T800, and the affordable T300 medium dutyconventional play a major role in satisfying customers
by enabling them to achieve success in theirapplications.”
Christensen says he is pleased that Kenworth receivedboth the J.D. Power and Associates Heavy Duty andMedium Duty Dealer Service awards. In the Class 8 seg-ment, some of the key customer satisfaction factorsincluded dealer attitude, dealer facility, service delivery,service initiation, service advisor and price. In mediumduty, key factors included dealer attitude, service deliveryprocess, price of service, service quality and service initia-tion.
Kenworth customers receive outstanding dealer supportfrom nearly 300 locations in the U.S. and Canada andfrom the Kenworth PremierCare® Customer Center whichis open 24 hours a day, seven days a week. The Centerhas 37 representatives to answer their toll-free lines (1-800-KW-ASSIST) and handles more than 500,000 callsannually, including 50,000 from drivers who request ser-vice. The comprehensive Kenworth PremierCare® Programoffers roadside assistance support, preventive mainte-nance contracts, Kenworth PremierCare ExpressLube service, and inventory management solutions.
4 World’s Best
Kenworth excels in J.D. Power and Associates 2005Heavy, Medium Duty Truck Customer SatisfactionStudies*
Kenworth Earns Five 2005 J.D. Power and AssociatesAwards for Highest Customer Satisfaction
Customer Satisfaction
* J.D. Power and Associates 2005 Heavy Duty Truck Customer Satisfaction StudySM. Study based on 2,429 responses from principal maintainers of heavy duty trucks who were surveyed in April-June 2005. 2005 Medium Duty Truck Customer SatisfactionStudySM based on responses from 1,809 owner/operators and fleet managers with Gross Vehicle Weight Class 5, 6 or 7 trucks surveyed in August and September of 2005. www.jdpower.com
©2006 Cummins Inc., Box 3005, Columbus, IN 47202-3005 U.S.A.
EVERY™
PROOF.
SUCCESSFUL FLEETS BUYING CUMMINS.Word on the street is that Cummins ISX with its cooled-EGR subsystem and VG Turbo can’t be beat for fuel
economy, reliability and durability. That’s why most successful fleets – big and small – are operating Cummins
ISX engines. This same proven technology is the foundation for our 2007 engines, which have
already been successfully field-tested for over 18 months. Check out our 2007 products at
everytime.cummins.com or call 1-800-DIESELS (1-800-343-7357). You’ll see, whether you
own one rig or one thousand, the best choice for trucking firms of every size is Cummins.
CumminsFullPgAd.indd 1 02/17/06 08:58:50 AM
Costco is the nation’s leading club warehouse chain with471 warehouses generating $52 billion in annual sales.To help keep retail shelves filled, Costco relies onPacLease and Kenworth T800s to feed warehouses withjust-in-time deliveries originating from strategically locat-ed depots around the U.S.
Six company fleets with 290 leased trucks and1,400 trailers serve 183 warehouse locationswithin a 100-mile radius of the depots.Warehouses farther removed are serviced bycontract carriers.
In 2004, when two of the company’s fleet leases weredue to expire, Costco put the leasing contracts out tobid.
“PacLease came in with a very good bid process,” saysSarah Mogk, Assistant Vice President of Depots andTraffic. “They did what they needed to do to understandour business and needs. Fuel mileage was a major con-sideration and they did a great job spec’ing the righttrucks for us.”
Costco fleet managers in Californiaworked with PacLease andKenworth to fit T800s withCaterpillar C15 435 hp engines,Eaton transmissions and Spiceraxles.
When the new trucks started rollinginto Costco’s Mira Loma, Calif.,depot, Mogk went there to talk tothe drivers. “I have to tell you, I wasa popular gal that day,” Mogk says.“When our drivers got into thoseKenworths, they were really happywith the extra room and great visi-bility.”
As PacLease proved successful forthe retailer, more leases soon fol-lowed, including the West Palm
Beach, Fla. and Sumner, Wash. depots. “PacLease andKenworth went through each spec, line by line, andexplained every nuance to our fleet managers,” saysMogk. “They discussed topography, climate, everything.It’s been a fantastic partnership.”
In 2006, Costco’s fleets will log 29 million miles anddeliver 245,000 loads. With five of the six Costco fleetsnow operating Kenworth trucks, Mogk says the overallfleet has seen a 3.5% increase in miles per gallon.
“As a just-in-time delivery company, dependability ofequipment is critical,” says Mogk. “Under PacLease’sfull-service lease agreement, they handle 100% of ourmaintenance, so we can concentrate on shipping andreceiving.”
When Costco’s newest depot in Phoenix, Ariz. openedlast December, the manager there commented to Mogkthat the local PacLease franchise was already dialed inbefore the first tractor arrived in the yard. “He told mewe couldn’t have picked a better partner,” says Mogk.
Costco
Just-In-Time Dependability
In 2006, Costco’s fleets will log 29 millionmiles and deliver 245,000 loads.
6 World’s Best
Costco partners with PacLease and Kenworth to operatefull-service truck fleet
8 World’s Best
Among Kenworth’s major product introductions are the new 2007 Kenworth Class 8 aerodynamic model and medium duty conventional Class 6 model
Show Stoppers
The reasonsare simple.
800.253.5105www.jostinternational.com•Fifth wheels•Landing gear•Turntables
New at Mid-America
Kenworth's major product introductions at the Mid-America Trucking Showinclude a new Class 8 aerodynamic truck (left) and Class 6 truck. The newaerodynamic vehicle features modern styling with world-class forward lightingand a new hood, bumper and fairing package for enhanced aerodynamics andfuel economy. The new Kenworth medium duty truck expands Kenworth's reachinto the Class 6 market. The new model incorporates air brakes, 17,000- and19,000-pound rear axles, and 8,000- and 10,000-pound front axles. The modelalso adds world-class door pads, standard power door locks, standard electricwindows on the passenger side and optional on the driver side, and optionalremote keyless entry.
World’s Best 9
Officially Licensed Kenworth MerchandisePromote the Kenworth name by visiting your local
Kenworth dealer to see a selection of caps, jackets, t-shirts and die cast scale models. All officially licensed merchandise
from Norscot Group, Inc., an official Kenworth licensee.
Kenworth PremierCare
When a company is responsible for 342 tractors and morethan 1,200 trailers but doesn’t have its own maintenancefacility, how does it handle truck maintenance? If you’reAmerican Central Transport (ACT), you choose MHCKenworth and the Kenworth PremierCare® PreventiveMaintenance Program and roadside assistance services.
Since 2002, MHC Kenworth has managed ACT’s mainte-nance program for tractors and trailers that operate pri-marily in the Midwest. A majority of the preventive main-tenance is performed at MHC Kenworth locations inMissouri, Oklahoma and Texas.
Liberty, Mo.-based ACT hauls mostly dry freight, such astires and paper products, for a variety of shippers in theMidwest and Ohio Valley. ACT’s fleet consists ofKenworth T600s, W900s and a couple of T2000s, withanother 38 T600s on order.
David Warner, vice president of fleet services, says ACTgains several benefits from the Kenworth PremierCarePreventive Maintenance program. “We have negotiatedrates, so we know what our costs will be and are able tobudget more accurately. We get centralized monthlybilling, which our accountant loves. And compared withother programs out there, we get much more for ourmoney with Kenworth.”
Warner also says Kenworth’s maintenance services aremore thorough than what’s available at many other main-tenance facilities. “We get detailed inspections every timewe are scheduled for a PM, which pays off in well-main-tained trucks that bring in a higher dollar when we sell.”
American Central Transport Depends on KenworthPremierCare Preventive Maintenance Program
Keworth PremierCare OnlineIntroduces Select Internet SavingsKenworth PremierCare® Online, a free subscription-based Web service available through Kenworth’s website,introduces all-new “Select Internet Savings.”
Select Internet Savings offers Kenworth’s top parts andservice specials valid through May 31, 2006 exclusively tosubscribers throughout North America. Besides regularadditions to the Select Internet Savings archive, whichsubscribers learn about via e-mail, special bonus offerswill also appear from time to time, including previousmonthly Web specials. The Select Internet Savings pagealready includes three specials, totaling nearly $200 insavings on Mirrex®, Delco Remy and Caterpillar prod-ucts.
To register for Kenworth PremierCare Online, visitwww.kenworth.com and click on “Parts and Services,”then “Register for Kenworth PremierCare Online.”
David Warner, American Central Transport (ACT) vice president of fleet services in Liberty, Mo., is shown with two of thecompany’s aerodynamic Kenworth T600s. ACT enjoys the benefits of the Kenworth PremierCare Preventive MaintenanceProgram and its relationship with MHC Kenworth.
MHC Kenworth Texas was named2005 Kenworth Dealer of the Yearfor the United States and Canada atthe annual Kenworth Dealer Meetingheld recently in Palm Springs, Calif.
“The Kenworth Dealer of the Yearaward is a great honor and we’reextremely proud of the MHCKenworth Texas team that works sohard every day to take care of cus-tomers,” said Tim Murphy, MHCKenworth president, at corporateheadquarters in Kansas City, Mo.MHC Kenworth Texas includes loca-tions serving Dallas, South Dallas, ElPaso, Fort Worth, Longview,Texarkana and Waco, Texas.
10 World’s Best
Kenworth Dealer News
Bill Goddard Wins Kenworth T800‘Walk-Around’ Competition
Nearly 500 Kenworthdealer salespeople inthe United States andCanada participated inthe Kenworth Walk-Around Competition,an event where partici-pants “walk around”the truck to discuss keyfeatures, advantagesand benefits and aregraded on their pre-sentation. Bill Goddardof MHC Kenworth -Kansas City capturedthe championship and
the $5,000 first prize, awarded at the recent KenworthDealer Meeting in Palm Springs, Calif. The competitionfocused on Kenworth’s 2006 model T800 Extended DayCab.
Kenworth Names 2006 DealerService CouncilKenworth Truck Company has named members of its2006 Kenworth Service Council, which is comprisedof leading service managers representing Kenworthdealerships in the United States and Canada. Thecouncil’s on-going mission is to help foster serviceand product improvements to achieve World’s Bestquality in both Kenworth customer support andproducts.
Members of the 2006 Kenworth Service Council are: Chairman – Jim Grant, Trebar Kenworth Sales,Boise, Idaho; Ralph Goodrich, Kenworth Sales-Spokane, Spokane, Wash.; Frank Chiarizia, InlandKenworth, Burnaby, B.C.; John Gibson, TruckEnterprises, Harrisonburg, Va.; Scott Elders,Michigan Kenworth, Grand Rapids, Mich.; Jim Johnston, MHC Kenworth-Chattanooga,Chattanooga, Tenn.; Jody MacDonald, TandetKenworth, Kingston, Ont.; Rick Saner, MHCKenworth-Springfield, Springfield, Mo.; andKenworth Dealer Council representative Jay Ellison,French-Ellison Truck Centers Inc., Pharr, Texas. Visit www.kenworth.com for the latest news
about Kenworth Truck Company.
MHC Kenworth Texas Named 2005 Kenworth Dealer of the Year
From left are MHC Kenworth executives Ken Hoffman, Mike Murphy, Tim Murphy, Reed Murphy III, and Jeff Murphy.
From left are Kenworth general sales manager BillKozek, Bill Goddard of MHC Kenworth - Kansas City, andGary Moore, Kenworth assistant general manager formarketing and sales.
World’s Best 11
Inland Kenworth Named2005 Kenworth MediumDuty Dealer of the Year The 2005 Kenworth Medium DutyDealer of the Year for the United Statesand Canada, Inland Kenworth, was recognized for its U.S. operations inArizona, California and New Mexico.From left are: Inland Kenworth execu-tives Dick McConnachie, chief executiveofficer; and Jim Beiderwieden, president;and Leigh Parker, chairman.
Silver Award Winners Kenworth also honored its 2005 Silver Award winners: Pictured here are representatives from the following dealerships: Bay Area Kenworth, CooperKenworth, Custom Truck Sales, Inland Kenworth(Canada), Kenworth Quebec, Kenworth SalesCompany, MHC Kenworth (Colorado, Kansas,Missouri and Oklahoma locations), Tri-StateKenworth, Truck Enterprises, Wallwork Kenworth,and Worldwide Equipment.
Kenworth Gold Winners
EdmontonKenworthFrom left, Edmonton Kenworthexecutives Gary King andCollin Ferguson.
GreatWestKenworthFrom left, GreatWest Kenworthexecutives Paul Storwick andJeff Storwick.
French-Ellison Truck CentersJay Ellison, French-Ellison TruckCenters.
InlandKenworthFrom left, Inland Kenworthexecutives Dick McConnachie,Jim Beiderwieden and LeighParker.
MHC Kenworth TexasFrom left, MHC Kenworthexecutives Tim Murphy, MikeMurphy, Reed Murphy III, KenHoffman and Jeff Murphy.
TruckEnterprisesFrom left, Truck Enterprisesexecutives Brett Hartman andJim Hartman.
Kenworth honored its six 2006 Gold Awards winners at the Kenworth Dealer Meeting.
Kenworth Dealer News
12 World’s Best
Transport Gregoire’s hallmark tractor-trailer – a whiteT2000 and matching dry van, both emblazoned withblue lettering – appears on business cards, calendars andits website. Even the labels on gift bottles of maple syrupthat they hand out feature the T2000.
“It’s everywhere,” says Steve Donovan, vice president ofoperations. “Our customers know us by our KenworthT2000s, and we get compliments all of the time.”
Bertrand Gregoire, company president, began buildingthis image in 1998, when he purchased his first twoKenworth T2000s. He’s been adding trucks at an impres-sive clip ever since, expanding his fleet from about 75trucks in 1999 to 340 today.
Donovan says his boss likes the T2000 for a number ofreasons: “The aerodynamics, interior space, visibility, reli-ability, the overall construction – these are all importantto us,” he says. “The drivers really like them, too, andthat’s just as important.”
Driver satisfaction is helpful in every trucking operation,but it’s crucial to one growing as quickly as TransportGregoire. Donovan says the T2000 has been instrumentalin keeping the company’s driver turnover below 5 percent,an astounding achievement for any long-haul carrier.
North American Long HaulsThe prominent trucks of Transport Gregoire carry paper,aluminum, furniture, appliances and other goods acrossNorth America. Each travels about 2,700 miles per week.
Gregoire specs his trucks for maximum longevity andcapacity, comfort and efficiency. He relies on KenworthQuebec to help find the right mix of components andfeatures. At present,the usual orderincludes a Cat C13engine (rated at470 horsepower), 75-inch Aerodyne® sleeper with theDiamond interior package, satellite radio and MichelinX-One drive tires. This combination appeals to thedrivers, delivers an impressive fleet fuel-economy averageof 8 mpg, and yields top value after four years, thecompany’s normal trade cycle.
It’s unlikely that Transport Gregoire’s demand for T2000swill abate anytime soon. “Our intention is to keep grow-ing,” Donovan says. “We have another 20trucks coming, and we might take a few morelater in the year, depending on the economy.”
Last fall, the company took over the operations of a for-mer competitor in Drummondville, Quebec. Donovanand Gregoire met with the employees shortly after thetransition to introduce themselves and field questions.Donovan recalls the first question, “Will we get to driveKenworth T2000s?”
Kenworth T2000 is a symbol of pride for Quebec hauler
Company Icon
“Our customers know us by our Kenworth T2000s.”
Transport Gregoire
Steve Donovan
Long-lasting, versatile steer: R280Introducing the Bridgestone R280: Slash your steer tire cost with the smooth-wearing radial engineered to promote even tread wear and longer tire life in everything from long-distance line haul to regional hauling.
The ultra-wide tread distributes weight for smoother wear. And when it’s time to retread,the same wide design lets the R280 take a full-size drive cap for even more low-cost miles.
Plus, a proven straight-groove tread and thirsty cross-rib sipesoffer superior traction.
Defense Groove™ feature
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This small rib absorbs irregular wear forces and fights initiation and spread of edge wear for longer tread life.
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The R280 is a real answer for long mileage in yourlong distance and long regional line haul work.Ask your dealer how R280 can deliver longertread life for you. Or ask for this FREE brochure.
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VISIT US in Booth #5880 at the
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Myron McLarnan feels he has an edge over other owner-operators. “I finally got out of the notion that I had todrive a big hood and decided I needed to put more moneyin my pocket,” he says. “When I purchased my first T600in 1995, my fuel mileage went from 5.8 to 7.2 miles pergallon. Back then, at $1.15 a gallon, I saved $3,800 thefirst year. Today, fuel prices are double that, so you cansee how the T600 adds to my bottom line.”
Operating out of Yakima, Wash., McLarnan hauls applesto Los Angeles, returning each week to Seattle withCalifornia produce. Driving up and down the West Coast
as an independent owner-operator for the past 26 years,McLarnan purchased his first Kenworth truck in 1985,and has owned mostly Kenworths ever since. (He triedanother truck briefly, but wentback to Kenworth for betterfuel economy.) Currently heowns a 2006 Kenworth T600with 72-inch AeroCab®
Aerodyne® sleeper andCaterpillar C15 475-hp engine.
The Fuel Factor“Fuel has gone from being a frac-tion of my costs to 40-45 percentof my costs,” says McLarnan.“Fuel mileage is the most criticalfactor to my success, and that’swhere my truck really makes adifference.”
To punctuate his point,McLarnan points to theaerodynamic engineer-ing of his T600 with roofand chassis fairings,aerodynamically shapedhood, and curved wind-
shield and mirror. All this engineered efficiency is madeeven better with great maneuverability and visibility intight places, a comfortable interior and smooth ride.
“Comfort is key if you are on the road any amount oftime,” says McLarnan, who has always appreciated thelittle extras that come with owning a Kenworth truck.“Last summer, I bought my new T600 just before thenew interiors came out. My interior is great, but there areseveral improvements that make me wish I had waited acouple months, but I was anxious.”
The newest Kenworth T600s include sophisticated interiorstyling, technology and ergonomics, plus 25 new standardfeatures, many of which were previously options.
“Kenworth is the best overall value,”says McLarnan. “And at trade-in time,the market has really come around tothe aerodynamic truck.”
With today’s fuel prices, choosing afuel efficient truck makes perfect business sense.Dependable and economical, McLarnan says, “MyKenworth gives me an edge.”
Owner-Operator
Owner-Operator prefers Kenworth T600 for fuel efficiency and comfort
McLarnan’s Edge
“Fuel mileage is the most critical factorto my success, and that’s where mytruck really makes a difference.”
McLarnan
14 World’s Best
With over 30 years as the industry’s heavy hitter, the Holland 3500 fifth wheel
continues to be recognized as the most durable, reliable and versatile in the
world—even in the most extreme conditions. Precision machined, heat treated lock
components combined with Holland’s industry-best 6-year/600,000 Mile
Performance Guarantee—it will go the distance and won’t wear out make the 3500
tough to beat. To learn more, visit our web site or call your Holland representative.
THE UNDISPUTED CHAMPION
thehollandgroupinc.comAD-FW010
3500
Fifth WheelsTrailer SuspensionsLanding GearPintle Hooks,
Couplers & KingpinsTruck & Bus Suspensions
With over 30 years as the industry’s heavy hitter, the Holland 3500 fifth wheel
continues to be recognized as the most durable, reliable and versatile in the
world—even in the most extreme conditions. Precision machined, heat treated lock
components combined with Holland’s industry-best 6-year/600,000 Mile
Performance Guarantee—it will go the distance and won’t wear out make the 3500
tough to beat. To learn more, visit our web site or call your Holland representative.
THE UNDISPUTED CHAMPION
thehollandgroupinc.comAD-FW010
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Fifth WheelsTrailer SuspensionsLanding GearPintle Hooks,
Couplers & KingpinsTruck & Bus Suspensions
Frank B. Fuhrer Wholesale Company fleet manager,Robert Shaw, likens Kenworth trucks to his Super BowlXL Champion Pittsburgh Steelers: tough, durable andreliable. “The World’s Best,” he proclaims.
When Mr. Fuhrer purchased the company in 1982, it wasa small beer distributor. Later he expanded operations byacquiring additional beer brands such as Coors,Yuengling, Corona and other imports to complement thecompany’s original brand, Anheuser-Busch. By providingconsistent and dependable on-time deliveries, the busi-
ness has grown into one of the largest beerdistributors in the U.S., a $170 million com-
pany selling 13.5 million cases with 250 employees and62 trucks serving 11 counties in Western Pennsylvania.
“Mr. Fuhrer wanted to purchase the best trucks thatwould reflect the high quality image of our growing com-pany,” says Shaw. “We bought Kenworths, and we’vebeen buying Kenworths ever since.”
The Long RunMost critical tothe company’ssuccess has beenlong-term fleetdurability. As theolder trucks nownear retirement,Morgan andShaw are busyspec’ing and pur-chasing newT300s, as well assome T800s. “Forreliability, afford-ability, anddependability,they just can’t be
beat,” says Mike Morgan, vice president of operations.“Our drivers love the trucks for the comfort, creature fea-tures and good visibility with the DayLite® doors and cor-ner windows. They’re really excited about the new T300s.
“Because we put very little mileage on our trucks annual-ly, we keep them a long time. We’ve never had any relia-bility issues with them at all. That’s a big credit to RobertShaw and his crew, and also to Kenworth.”
According to Shaw, reliability and ease of maintenancego hand in hand. “That’s how you know you’re workingwith a good quality truck. We run Kenworths that wepurchased in 1990 and they’re still running great today.Operating trucks that are in their 16th year of service andhaving no cab or floor problems, that’s hard to beat.”
Fuhrer’s wholesaledistribution busi-ness is all about
providing on-time service to customers, day in and day out.If tractors break down, customers cannot be served. “Wedon’t have breakdowns with these trucks and that’s atremendous asset to us,” says Morgan. “We’ve had greatsuccess with Kenworth and our dealer partner, Kenworth ofPennsylvania. Kenworth is the most prestigious truck onthe road and represents the top-of-the-line image thatMr. Fuhrer built for his company throughout the commu-nities we serve.”
Frank B. Fuhrer Wholesale Company
Large wholesale beer distributor operates image-building Kenworth T300s for durability, affordability
Steel Town Tough
The business has grown into one of the largest beerdistributors in the U.S.
Robert Shaw
16 World’s Best
Delo® 400 SAE 15W-40. At Chevron, we don’t just meet industry standards, we exceed themevery time. Our rigorous research and development process is continually pushing the limits ofdiesel oil to higher and higher levels of performance. So as new industry standards arise in thefuture, rest assured Delo will be working to have them covered. More importantly, Delo has ahistory of surpassing the most important standards of all — yours. The choice is clear: Delo.
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Over the past 25 years, PreferredTransport & Distribution, Inc. presi-dent Ron Pavuk has taken a hardlook at just about every truck on themarket. “When you take everythinginto consideration — performance,reliability, driver comfort, resale value— no other manufacturer even comesclose to Kenworth.”
Pavuk, who founded PreferredTransport in 1980, at first ran onlyused equipment. He believed that hecould save money while investing theproceeds into customer support and driver retention.Instead, customers and drivers turned to other carriersdue to equipment breakdowns. That’s when Pavuk decid-ed that was enough of old trucks.
Change in Philosophy“When we first started buying new equipment, I thoughtthere was no way we could afford to do this,” saysPavuk, who relied on PACCAR Financial for support.“Once we got started, I realized there was no way we
could afford not to do it. We should havebeen doing this all along.”
The new Kenworth W900s with 72-in.AeroCab® sleepers quickly injected confidence in cus-tomers and drivers alike. Business has grown more than10 percent each year for the past 10 years. In 2005, withrevenues exceeding $15 million, Preferred’s fleet expand-ed by 12 trucks, with 30 additional Kenworths on orderfor 2006.
“We appreciate the growth, but we don’t believe thatbigger is necessarily better,” says Pavuk. “Our philosophyis, we take excellent care of the customers we have, andwe try to grow in a very controlled manner. Kenworthhelps us do that.”
Working with MHC Kenworth - Atlanta, PreferredTransport settled on a trade-in cycle of three years, or450,000 miles. Maintenance costs are minimal anddependability is at an all-time high.
“When we changed the way we did business, everythingimproved,” says Pavuk. “Now, because we buy only thebest equipment, the most reliable trucks available, we’reable to recruit terrific drivers, and we keep our customershappy with extremely reliable service.”
With a fleet of 70 trucks, mostly Kenworth W900s withCummins engines and 10-speed Eaton transmissions, thecompany employs 120 people, including 70 full-time drivers.
“We spec for driver comfort and resale value,” saysPavuk. “All our drivers want the new interiors. It feelsmore personal, so drivers take more pride in the equip-ment. As a result, they take better care of the truck.
“Kenworth enhances the image of this company in manyways, but in terms of driver recruitment and retention, allwe have to do is park our trucks out front. Rarely do wehave to run ads in the paper because of the walk-in traffic.”
Since Pavuk started buying new trucks, PreferredTransport has experienced sharp increases in produc-tivity, efficiency, company image and driver retention.“Kenworth has helped us grow,” he says. “For overallvalue, we feel no other truck can compare.”
Preferred Transport & Distribution, Inc.
Kenworth W900s deliver dependability and resale value toAtlanta-based LTL carrier
“We should have been doingthis all along.”
Ron Pavuk
Only New Will Do
18 World’s Best
SPECIAL ADVERTISING SECTION
Bendix® ABS-6 Advanced with ESP®:A Brake-Through Innovation in Electronic Stability
Bendix® ABS-6 Advanced with ESP®:A Brake-Through Innovation in Electronic Stability
A full electronic stability program with innovative jackknife and rolloverprotection is available on selected Kenworth Class 8 platforms.
Using familiar air-based North American braking systems, Bendix®
ABS-6 Advanced with ESP® stability functionality provides core antilockbraking, along with Bendix® Smart ATC™ and ESP, the most effective ABS-based traction control and stability systems on the market today.
Safety is the bottom line. For fleets looking to reduce incident potential and improve profitability,Bendix ABS-6 Advanced with ESP stability system offers the competitive edge:
Profitability – Every dollar saved through incident reduction goesdirectly to the bottom line. For fleets operating on a 5 percent margin, reducing accident costs by $100,000 is equal to growing top-line sales by $2 million.Customer Satisfaction – An accident can result in a late deliv-ery or even damage to your customer’s property, which can build illwill and loss of confidence.Driver Training – Drivers don’t often realize their tractor-traileris tipping until it’s too late. ESP functionality can not only help miti-gate these events, it can serve as a proactive training tool.Operational Efficiency – The reliability of genuine Bendix components, the familiarity of an ABS-based system, along with aportfolio of easy-to-use diagnostic tools means less training andmore time on the road.Driver Retention
What is Bendix ESP, and how does it work?Bendix ABS-6 Advanced with ESP is the only ABS-based truck stabilitysystem capable of recognizing and assisting with both rollover and vehicleunder- and over-steer driving situations plus a variety of road conditions.The ESP system helps to mitigate jackknifes and loss of control byselectively applying tractor and trailer brakes, as well as dethrottling theengine, and it does so faster than a human in most situations.
A group of Wisconsin Kenworth dealers and fleet managers recentlyattended a Bendix ESP demo at a winter test track in Upper Peninsula,Mich., to experience the system’s high performance on extreme slipperysurfaces like packed snow and ice. Here’s what they had to say:
“It far exceeds what I thought it would do. If it saves one accident, it’s cost-effective.”
Rick Reese, Reese Trucking, Neenah, Wis.
“Any vehicle that has a high center of gravity or fleets that are really concernedwith rollovers, particularly ones with new drivers, ought to take a hard look atthis system.”
Tim Johnson, Wisconsin Kenworth, Green Bay, Wis.
“It’s amazing. It does exactly what it’s supposed to do. The truck is constantlychanging and adjusting to your driving conditions. It would definitely be worth it.”Sean Vistain, Countryside Auto Transport, Menasha, Wis.
Stability is stability, right? It’s a fact – evaluating competitive stability offerings can be confusing.There are several key differences between the stability systems availabletoday, and considering cost alone will not result in the best solution tomeet your return on investment, safety and driver acceptance goals.Bendix has the user-friendly tools available to help you make an intelligentinvestment in stability. Ask us for all the details.
Beyond your fleet’s total incident costs and the factors that contributeto incident frequency, there’s the effectiveness of the system itself. Youneed solid facts, such as the system’s ability to sense an impending event;the decisions it makes based on the information received; the automaticresponses it makes based on those decisions; and the types of stabilitysituations it’s designed to address. In other words, not all stability systemsare created equal.
It’s time for your stability system to be better. It’s time for Bendix.Find out more.Talk to your Bendix Account Manager, call 1-800-AIR-BRAKE (1-800-247-2725) or visit www.bendix.com today.
©2005 Bendix Commercial Vehicle Systems LLC, a member of the Knorr-Bremse Group. All Rights Reserved.
Bendix® ABS-6 Advanced with ESP® is a full electronic stability technology that mitigates jackknifes as well as rollover situations like the one pictured above.
Executives at W&A Distribution rely heavily on input fromtheir drivers and mechanics, especially when it comestime to purchase new trucks. “Before we buy, we ask ourdrivers what they prefer,” says John Anderson, co-ownerof W&A Distribution Services, Inc., Fort Atkinson, Wis.“Across the board, drivers prefer Kenworth.”
Anderson and partner Steve Wiesmann founded W&A in1990 based on a simple premise: give customers what theywant, and get the best tools to get the job done right.
“Our drivers are our ambassadors,” says Anderson. “In 16years, we have near perfect customer retention, and that’sbecause of our employees and our Kenworth trucks.
“Ours is very time-sensitive delivery. Wehave installation crews waiting, narrowstreets blocked off, elevators reserved.We’re maneuvering in places that typically do not see asemi-tractor and trailer — Pebble Beach, Disney World,office buildings and universities in metropolitan areas.The set-back axle Kenworth T600s and T2000s are theright truck for getting into and out of tight places.”
Niche MarketingSpecializing in transporting highly damageable freight, W&Aoffers customized delivery of sophisticated electronic andmedical equipment, store fixtures, furniture and shelving.
“When we started this compa-ny, our customers withpartial loads
weren’t big enough to demand the kind of service that full-load customers routinely get, namely scheduled deliveries,”says Wiesmann. “Yet they had to coordinate a work crew tomeet the truck just like full-load customers. When we wereable to coordinate deliveries with LTLs, they really appreciat-ed our service and that’s allowed us to keep growing.”
While reliable Kenworth T600s keep customers happy,fuel efficiency helps the bottom line. “In summertime,our fleet average (including some Kenworth T2000s) is7.3 miles per gallon. Some drivers are getting 8 mpg,”says Anderson. W&A’s newest Kenworth T600s (10currently on order) are spec’d with Diamond interiorsand automatic transmissions for even betterfuel economy in stop-and-go traffic.
Last year, with 60 trucks, 150 trailers and
250,000 sq. ft. of managed warehouse, W&A achievedrevenues of $12.5 million, with projected growth to $15million in 2006. The company has come a long way fromthe eight used tractors and 15 used trailers it started within 1990. That’s when the partners realized that highmaintenance costs and drivers sitting by the side of theroad were not good business-building features.
“We put a pencil to the problem and decided to purchasenew trucks,” says Anderson. “We don’t have equipment
problems anymore. We haven’t had a single piece ofequipment put out of service in the past four or
five years. That’s a credit to our drivers, me-chanics and the dependability of
Kenworth trucks.”
W&A Distribution Services, Inc.
W&A Distribution Services, Inc. provides LTL customers withhighest level of service
Plenty of Respect
20 World’s Best
“Ours is very time-sensitive delivery.”John Anderson
The truck that pioneered aerodynamictechnology
The truck that helped revolutionizethe trucking industry celebrated its20th anniversary last fall. While theprincipal testament to the KenworthT600’s success has been the numberof orders for the truck since its intro-duction in 1985 — more than108,000 sold — Kenworth also re-ceived the U.S. Department ofTransportation’s National Award for
the Advancement of Motor VehicleResearch and Development, in recog-nition of the Kenworth T600’s ad-vancements in safety, energy savingsand reduced environmental impact.
What became of that original, now leg-endary, Kenworth T600? It now has aspecial home in the Pacific NorthwestTruck Museum in Brooks, Ore.
Aerodynamics and Fuel Economy
World’s Best 21
LMS™ wheel-ends are manufactured with pre-adjusted wheel-end technology, which was developed by ConMet to optimize seal and bearing life. As standard equipment on new Kenworth trucks, these wheel-ends enable your vehicles to spend less time in the shop and more time on the road. Just another way ConMet is Pointing the Way™ to more value for our customers.
On the Roadto Less MaintenanceDana® Spicer® LMS™ Wheel-Ends, featuring ConMet’s superior hub designs, have a recommended service interval of half a million miles*. Think of it as 500,000 miles of carefree cruising.
*With proper lubrication and periodic inspection. “Pointing the Way” is a trademark of Consolidated Metco, Inc. LMS and Spicer are trademarks of Dana Corporation. Roadranger is an innovative partnership between the world’s most respected names in drivetrain components, Eaton Corporation and Dana Corporation.
For more information visit us online at www.conmet.com.
Kenworth’s T600 Celebrates 20th Anniversary
Kenworth’’s first T600 fleet customer was Contract Freighters Inc.(CFI) in Joplin, Mo. CFI chairman Glenn Brown is shown here withthe company’s original T600 purchased in 1985, at right, and one ofthe company’s 2006 Model T600s with new cab interior, at left. CFIhas more than 1,600 aerodynamic Kenworth T600s in its fleettoday.
Kenworth offers a free guide —“Push Less Air Pull More Profit” —to assist fleets and owner operatorsinterested in finding ways toimprove fuel economy. The new 4-page guide emphasizes theimportance of spec’ing for enhancedaerodynamics and fuel economywith tips that include the use of fullroof and chassis fairings, sideextenders, and under hood aircleaners, in addition to ensuringoptimal trailer gap for fuel economythrough careful selection ofwheelbase and fifth wheel settings.The easy-to-read, illustrated guidealso offers driver tips and propermaintenance steps to help increasefuel economyand enhance thebottom line.Kenworth’s“Push Less AirPull MoreProfit” guidecan bedownloadedat www.ken-worth.com.
Free Guide Helps Fleets,Drivers Increase FuelEconomy
p18-23 WBv10n1 3/17/06 10:38 AM Page 21
22 World’s Best
Aerodynamics and Fuel Economy
People honk and wave when they spot the aerodynamic Kenworth T2000transporting the Air Force Reserve’s Above& Beyond Jet Car to its next major air showappearance
Bill Braack, owner of Above &Beyond Jet Car Shows in Longview,Wash., and his tractor-trailer visit
about 18 air shows a year for the AirForce Reserve. “The Kenworth T2000with its extended 250-inch wheelbaseis so quiet, it just floats along thehighway,” Braack says. “I drive it at60 mph and get fuel economy in thehigh 7 mpg range.”
For air show fans, the jet car remainsa star attraction. Outfitted with a10,000-horsepower jet engine, the26-foot long car can roar from zeroto 400 mph in a few seconds as itblasts 1,800 feet down a runway.“It’s far different from driving theKenworth T2000, which is a dream,”says Braack, who is the jet car’sback-up driver. “Driving the jet caralmost literally takes your breathaway.”
Kenworth T2000 Transports Air Force Reserve Jet CarTo Major Air Shows
Kenworth T600s Deliver Bottom Line SuccessMail transporter benefits from fuel eco-nomy, driver satisfaction and resale value
Terry Orr, owner of Orr Trucking ofDes Moines, Iowa, has been winningcontracts to transport mail for theUnited States Postal Service by keep-ing an eagle eye on costs. His focus
800.445.0736 • www.WatsonSuspensions.com
Tru-Track Alumilite
Available Summer 2006
on Kenworth!
• Reduced Weight with Improved Durability
• Unique Ride Height Adjustment Feature
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• Preloaded Locking Fasteners
Fleets discuss low cost per mile (cpm)
Don Digby Jr., whose companyNavajo Shippers/Digby Truckline,Denver, Colo. has been purchasingKenworth T600s since 1988, says,“It’s a less expensive truck to operatebased on our cpm. Today, fuelexpenses represent 36% of our totalrevenue. That’s why the KenworthT600 is so critical to our fleet.”
Todd Carlton, maintenance directorof C. Bean Transport in Fort Smith,Ark., says, “We run about 325 trac-tors and went from 6.1 mpg on a dif-ferent brand to 6.5 mpg with theKenworth T600.”
Glenn Brown, chairman of ContractFreighters Inc. (CFI), Joplin, Mo.,says, “We have one driver who con-
stantly pulls more than 8 miles pergallon and several drivers in the high7s.”
Jeff Robinson, vice president of main-tenance for Tulsa, Okla.-basedMelton Truck Lines, says, “We’rehappy with the fuel mileage, and justas happy with how Kenworth T600sperform in cpm.”
World’s Best 23
Aerodynamics and Fuel Economy
More fleets count on Haldex for theirAutomatic Brake Adjusters than anyother brake adjuster. Why? BecauseHaldex has been ensuring that brakesperform reliably for decades. Sincethere is nothing more critical to brakingsafety than correct brake adjustment,the easy-to-install Haldex AutomaticBrake Adjuster has a unique controlarm design to keep your brakes inproper adjustment, eliminating thehigh cost and increased maintenanceof linkage style adjusters.
For the unmatched performance ofHaldex, see your Kenworth dealer today.
877-2HALDEXwww.hbsna.com
Count on Haldex AutomaticBrake Adjusters.
Unmatched PerformanceUnmatched Performance
Kenworth T600 Improves Fleet Productivity
Bottom Line Successbegins with his trucks – a fleet of 23Kenworth T600s, equipped withCummins ISX 475-horsepowerengines and 13-speed transmissions.Orr Trucking chooses the KenworthT600 because of its superior fueleconomy, driver satisfaction,maneuverability and resale value.
24 World’s Best
AXO Shredders builds mobile shred-ding systems for companies thatprovide on-site shredding services tobusinesses, including medical, lawand financial offices.
When the company began usingKenworth T300s to power its cus-tomized vehicle package, featuring ahigh-volume shredder, customerstook notice.
“Our normalplan is to tradeour vehicles afterfive years,” says MikelBrechtelsbauer,owner of AuburnHills, Mich.-based AbsoluteShreds. “Butwith theKenworth T300,
I would expect that we’d operatethem a lot longer, which makes thecost of ownership lower. This is avery reliable truck that our driverswant to drive. It handles better thanour other trucks and is quieter.”
Blue-Pencil Mobile Shredding &Recycling of Mississauga, Ont.,recently bought an AXO unit, dou-bling the shredding capacity of its
other truck. “The AXO shredderoffers the fastest technology in theindustry and the Kenworth T300 is apowerful, durable truck that shouldlast at least 15 years,” says Blue-Pencil president Mario Skopek.
Says Pete Viveen, AXO technicaldirector, “We wanted the best caband chassis in the industry to pack-age with our state-of-the-artmobile shredding concept and wehave it with the Kenworth T300.It’s a durable vehicle that’s afford-able, reliable and able to maneuverinto any space at our customers’locations.” AXO plans to use theKenworth T300 exclusively for itsmobile shredder unit sales in NorthAmerica. Over the past year, AXOdelivered 14 units with anotherseven on order. For AXO, there’s nobusiness like the shredder business.
Medium Duty Trucks
Affordable, Durable T300s for Mobile Paper Shredders
You have a sense of honor that comes
from operating The World’s Best.Show that distinction with officially
licensed Kenworth merchandise.
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Walker County, Ga. Chooses RuggedKenworth T300 Dump TrucksWhen Walker County, Ga., decided to undertake moreof the paving of county roads itself, the county realizedit needed new, rugged dump trucks with greater haulingcapacity that would deliver long-term value. The countyfound the trucks it wanted in the Kenworth T300 medium-duty conventional.
“By spec’ing a tandem-axle Kenworth T300 with dumpcapacity of 20 tons, what we got was the best value forour money over the long term,” says Rodney Parker,Walker County road department supervisor. “Kenworthgave us a fair price, the engine and horsepower we want-ed, and the transmission and gearing we needed.
“We’ve spent next to nothing on these trucks since we’veowned them. They are extremely cost effective when youfactor in the initial price and maintenance costs. Weexpect the Kenworth T300s to last 10 years or more,and I don’t know if our other dump trucks will last thatlong. The T300 fits our department truck motto of‘Work with it, not on it.’ ”
World’s Best 25
Quarterback Michael Vick is adept atmoving the Atlanta Falcons down thefield for another score. But when itcomes to moving the Falcons off thefield, the team relies on moving com-pany NetMove and its new Kenworth
T300 to transport the players’ equip-ment to the next game.
This past season, Duluth, Ga.-basedNetMove transported approximately12,000 lbs. of football gear, uniforms,
training supplies and video equip-ment to nine preseason and regu-lar season road games for the NFLteam. The schedule included tripsas far away as San Antonio.
NetMove owner John Krysaksays he chose the Kenworth
T300 for its dependabili-ty, its heavy duty truckfeatures in a mediumduty chassis, Kenworth’sreputation for quality,
and the extensive Kenworth dealer net-work along the routes he travels haul-ing the Falcons’ equipment. “We needa truck that’s dependable and that willenable us to get the equipment to thegame on time,” Krysak says. “If wedon’t deliver, there is no game.”
Krysak, who started NetMove in1997, says that although theKenworth T300 is a premium truck,it’s an affordable choice for his high-profile moves. “When you factor inthe cost per mile and excellent resalevalue, the T300 is very economical.There’s no comparison with othertrucks I’ve owned.” NetMove alsooperates a Kenworth T2000 for long-distance moving.
NetMove Teams with Kenworth T300 To TransportAtlanta Falcons Equipment To Road Games
Medium Duty Trucks
How does BC Ferries move arecently purchased ferry from theUtah desert to British Columbia
waters without getting it wet? Byrelying on heavy transport specialistEmmert and its durable KenworthT800s.
To facilitate the heavy haul, the MVJohn Atlantic Burr ferry wasdisassembled and the hull cut intofour sections. Clackamas, Ore.-basedEmmert International hauled thesections from Lake Powell on theUtah-Arizona border, where thevessel had carried vehicles andpassengers for the past 20 years, toTacoma, Wash. There the sectionswere offloaded onto a barge whichtraveled to a shipyard in NorthVancouver, B.C.
During two separate trips of some1,900 miles through four states,Emmert transported two large hullsections at a time, each sectionweighing about 110,000 lbs.,relying on a pair of KenworthT800s.
“We depend on the power anddurability of our Kenworth trucks,”said Terry Michael Emmert, vicepresident of the family-ownedhauling company. “Reliability is amajor factor in our work and weexpect our trucks to be on the joband not in the shop.”
The Kenworth T800s are equippedwith a Caterpillar C15 475-hpengine, driven through an 18-speedtransmission and backed by a 4-speed auxiliary transmission. Thetrucks are spec’d with an oversizedradiator to provide expandedairflow. Emmert’s fleet includes morethan 20 Kenworth T800s and C500s.
26 World’s Best
Vocational Trucks
Emmert UsesPowerful Kenworth
T800s To HelpNavigate Ferry Boat
World’s Best 27
Ferrara Bros. Building Materials Corp.will call on its Kenworth T800 readymix trucks as the sole concrete supplierfor ongoing construction of a thirdwater tunnel for New York City. TheFlushing, New York-based company willprovide more than 130,000 cubic yardsof specialized concrete, the equivalentof 10,000 mixer loads, for this $600million stage of the tunnel project.
Ferrara Bros.’ fleet of mixer trucksincludes 12 Kenworth T800s outfittedwith a Cummins ISL 350-hp engine driventhrough an Allison 6-speed transmission.The trucks are set on four axles includinga steerable, 20,000-lb. drop axle.
“We worked with Kenworth and ourlocal Kenworth dealership, GabrielliKenworth, to spec them to be light,light, light because we want to carryas much payload as possible,” saysBob Gartman, Ferrara Bros. vice pres-ident of fleet maintenance. “Forexample, we carry three batteriesinstead of four, use the smallest fueltank available and pull out the pas-senger seat. As a result, we’re one ofthe few concrete companies that canoperate with a 12 cubic-yard drum.That allows us to deliver up to one-and-a-half cubic yards per load morethan most other operators.”
“We’re also buying Kenworth T800sfor their durability and reliability,”Gartman says. “A steady flow of con-crete is important for this project andwe depend on our trucks to deliver theconcrete on time. Because of the con-crete pouring requirements of this pro-ject, we can’t afford any unscheduleddowntime.”
For over 25 years, ATK Thiokol hasbuilt the massive, reusable solidrocket motors that have launchedastronauts into space from theKennedy Space Center in Florida.Each motor is composed of foursegments, and is 126 feet long, 12 feet in diameter and weighs over1.25 million lbs., including 1.1million lbs. of propellant.
Kenworth C500s transport the solidrocket motor segments for testingand other work around ATKThiokol’s major facilities in Utah.The trucks are also tasked withdelivering the motor segments to a
railroad spur 20 miles away fortransport to the launch site.
“To help accomplish our missionand meet NASA’s schedule, we needtrucks that are reliable and get thejob done, no matter how big thejob,” says Neil Christensen, majorsubcontract administrator for ATKThiokol.
ATK Thiokol recently put into servicea new Kenworth C500 spec’d with aCaterpillar C15, 475 hp engine witha torque of 1,650 ft.-lb. at 1,200rpm, 230-inch wheelbase, 150,000lb. rear axles with 18.81 ratio, 7-
speed transmission, and top speedof 26 mph. That truck joinedanother Kenworth C500 used by ATKThiokol since 1997.
Reliable Kenworth C500s Help ATK Thiokol Support NASA’s Space Shuttle Launches
Kenworth donated a new 2006model Kenworth T800 dump truckon behalf of its employees to theCity of New Orleans to supporthumanitarian efforts for thoseimpacted by Hurricane Katrina.
“We appreciate Kenworth’s generosity,” says Scott Oliphant,general manager of Kenworth ofSouth Louisiana, who presentedthe keys to the truck during a special ceremony in front of NewOrleans City Hall to city officials.
Kenworth DonatesT800 Dump Truck ToNew Orleans
From left, New Orleans officials Ann Macdonald, Parks andParkways Department director; and Veronica White, SanitationDepartment director; and Scott Oliphant, general manager ofKenworth of South Louisiana.
Ferrara Bros. Relies on KenworthT800 Mixers For Huge NYC Project
In a ceremony at the WhiteHouse in February, PresidentGeorge W. Bush presented toPACCAR the National Medalof Technology®. Establishedby Congress in 1980, theNational Medal ofTechnology represents thenation’s highest award forinnovation, recognizing thesignificant contributions thatAmerica’s leading innovatorsmake to the nation’s econom-ic strength and technologyadvancements.
PACCAR earned the NationalMedal of Technology for its
leadership in the development ofaerodynamic, lightweight commer-cial vehicles which have dramatical-ly reduced fuel consumption andincreased the productivity of freighttransportation. “On behalf ofPACCAR’s 22,000 employees, weare honored to be the 21st compa-ny, since 1980, to earn the nation’smost prestigious technologyaward,” said Mark C. Pigott, chair-man and chief executive officer.“PACCAR is entering its 101st yearand the National Medal ofTechnology provides a wonderfulspringboard to accelerate the com-pany’s new aerodynamic productintroductions.”
28 World’s Best
PACCAR News
PACCAR Awarded National Medal of Technology
J.D. Power and Associates 2000-2005 Heavy Duty TruckEngine Customer Satisfaction StudySM. 2005 study basedon 2,429 primary maintainers of two-year-old heavy dutytrucks (Class 8). Segment consists of vehicles operatingin typically rugged vocations such as dump trucks orgarbage trucks. No award was given in this category in 2004. www.jdpower.com.
© Caterpillar 2006. All rights reserved. CAT, CATERPILLAR, ACERT, theirrespective logos and “Caterpillar Yellow,” as well as corporate and productidentity used herein, are trademarks of Caterpillar and may not be used without permission.
Time after time, the J.D. Power and Associates award for “Highest inCustomer Satisfaction With Vocational Heavy Duty Diesel Engines”
keeps coming back to Caterpillar. We’d like to thank all those fleets and owner-operators for giving us
another reason to celebrate.
30 World’s Best
Even though LeFebvre Companies hasrelied on Kenworth trucks throughthree generations of family ownership,fleet manager Chuck LeFebvre saysthere’s something extra special aboutthe latest model Kenworth trucks.
“The new Kenworths are a cut above, they really are,” says LeFebvre.“They’re roomy, the dash is great andthe new throttle position makes a bigdifference for drivers in the field.Kenworth engineers really did theirjob with the new interior design.”
A regional carrier of finished con-crete products and equipment,LeFebvre Companies is respected inthe community for its well-kepttrucks. “Drivers come in and applyfor jobs just because they want to drive our Kenworths,” saysLeFebvre, pointing to a row of shinyred Kenworth T800s parked outside.“We don’t have a problem with dri-ver retention and we attribute thatto our equipment.”
Brothers Paul, John and ChuckLeFebvre run the business with thegoal of “performance driven excel-lence.”
“We’re held accountable by our cus-tomers to be effective and efficient
on a consistent basis,” says ChuckLeFebvre. “Kenworth helps us tomeasure up.”
Performance DrivenLeFebvre Companies
For five decades, LeFebvreCompanies, Elk River, Minn., hasdepended on Kenworth trucks forreliability and driver retention
World’s Best 31
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The Perfect CombinationIt’s all about value and affordability,says LeFebvre of the company’s 120 trucks operating out of eightlocations across the Upper Midwest.“Between the great product supportwe get at Rihm Kenworth in St. Paul,
Minn., the service we get from otherlocal Kenworth dealers, and thequality trucks, it all makes theperfect combination.”
A heavy haul company, LeFebvreCompanies delivers site-specificconstruction material for three ofthe largest pipe fabricators in theU.S. The backbone of the fleetconsists of Kenworth T800s, withseveral W900s for hauling bridgegirders.
“We spec Kenworth T800s with theCaterpillar C13 engine, primarily forits weight-to-horsepower ratio, andEaton transmissions with lockingdifferentials,” says LeFebvre. “It’s awork truck. The guys really like theway it performs in the field with its
maneuverability and easyturning radius in tight places.”
With trucks averaging only 70,000miles per year, trade-in cycles oftenextend to seven years. “Even thoughwe don’t have a lot of miles on ourtrucks, it’s important for us to have agood, solid chassis at the end of ourseven-year cycle,” says LeFebvre. “Wehave that with the Kenworth T800s,as well as a list of buyers waiting topurchase our trucks.”
For product dependability, ruggeddurability in tough, heavy-haulingapplications, and consistently highresale value, Kenworth has helpedLeFebvre Companies build a qualityimage across three generations offamily ownership.
“We don’t have a problem with driver retentionand we attribute that to our equipment.”
Chuck LeFebvre
Three years ago, Lake Stevens, Wash.-based Rockman,LLC was “a truck brokerage company, hiring independenttruckers to pick up dirt and rock, then reselling it to con-sumers,” recalls Chris Miller, the company’s chairman.“As a small company, we were spending over a milliondollars a year for trucking services.”
With expansion plans in the offing, Miller and companypresident Jerry Perkl visited with the PacLease team anddiscussed a lease program that would allow them toexpand operations and cut costs at the same time.
“What sold us was service support,” says Miller.“PacLease and Kenworth Northwest have shops near byand are available 24/7. That, coupled with how theycould benefit us from a cash-flow standpoint madeleasing from PacLease a smart decision. We ended upleasing six T800 dump trucks and pup trailers.PacLease worked with us to get the specs we needed tomaximize payload.”
Leasing has not only improved Rockman’sproductivity and service; it has maximized thecompany’s credit. “Through leasing and how it’scarried on our balance sheet, we can go to banks forother money or lines of credit,” Miller says. “That’shelped us expand even faster.”
Operators who run Kenworth vocational trucks specify Hendrickson PARALIFT™ ULTRA lift axles and PRIMAAX® heavy-dutyair suspensions for superb stability, handling and weight savings.
PARALIFT ULTRA, a 13,500-pound capacity steerable lift axle, delivers the proven durability youhave come to expect from Hendrickson.
PARALIFT ULTRA offers a lightweight fabricated axle with a tight packaging space to allow multi-axle configurations.
The two-piece knuckle assembly provides easy kingpin connection maintenance, while the enclosedstabilizer protects the rod throughout travel.
PRIMAAX® heavy-duty, air-ride suspension enhances the performance of vocational and heavy-haul vehicles through its stability and handling, off-road mobility and reduced maintenance costs.
Featuring large-volume air springs, PRIMAAX provides enhanced driver comfort and vehicle protection to the cab, chassis and body equipment. Lightweight PRIMAAX is several hundred pounds lighter than competitive air suspensions, allowing you to carry more payload.
For additional information, visit www.hendrickson-intl.com or call: 1-800-660-2843 for PARALIFT ULTRA or 630-910-2800 for PRIMAAX
Actual product performance may vary depending upon vehicle configuration, operation, service and other factors.
PPRRIIMMAAAAXX
Adding stability to your bottom line
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New for 2006 — PRIMAAX isapproved for 100% off-highway use
32 World’s Best
PacLease
Leasing with PacLease Helps Rockman Expand Business
When Winnipeg Motor Express (WME) leased its firstKenworth trucks in 2003, the Canadian long-haulcarrier teamed with PACCAR Financial (PFC). WMEknew it had the right financial partner from thebeginning.
“With our first leased trucks, PFC handled the financialapproval process and administrative matters smoothly,which enabled us to put trucks on the road right away,”says Brian Page, WME President. “They helped keep our‘unseated’ days, or time when trucks aren’t running, to aminimum. That means lower costs of operation.”
Winnipeg, Manitoba-based WME leased 25 KenworthT800s in 2003, another 20 T800s in 2004, and 30 morein 2005. The vehicles are financed through 4-year TRACleases that give WME an option to buy the tractors at afixed residual price.
When the long haul-carrier wanted to pair T800s andtrailers, PFC arranged leasing with the different suppliers.“It simplified our world by not having to deal with twofinancing sources,” Page says. “In this complex world, itis a relief to our company not to have to worry abouttruck financing.”
Winnipeg Motor Express Rolls Along With PACCAR Financial
PACCAR Financial
World’s Best 33
34 World’s Best
Kenworth Milestones
Kenworth celebrated the production of its historic700,000th truck, a 2006 Model W900 with 72-in.AeroCab® Aerodyne® sleeper, during a ceremony at itsmanufacturing plant in Renton, Wash.
“It’s a great honor and privilege for our company toreceive this very special and historic Kenworth truck builtby the employees at Renton,” says Jeff Clark, co-ownerand vice president of James H. Clark & Son, Inc. in SaltLake City, Utah. “We have a long and productive part-nership with both Kenworth, and our dealer, KenworthSales Company. Their efforts and the commitment ofKenworth’s employees to provide us with world-class,premium Kenworth trucks are very much appreciated.”
“Kenworth is very proud to achieve the production of700,000 Kenworth trucks and we recognize the dedicationand commitment of our employees throughout our historyto build the World’s Best trucks,” says Bob Christensen,Kenworth general manager and PACCAR vice president.
Kenworth CelebratesHistoric 700,000th Truck
From left are Kenworth-Renton plant manager Doug Baugh; Eddie Brinkerhoff, president, James H. Clark &Son, Inc.; Bill Kozek, Kenworth general sales manager; James H. Clark & Son, Inc. vice presidents RobertTaylor, Jeff Clark and Craig Clark; James C. Clark, former company president and son of the company’sfounder; and Kyle Treadway, dealer principal of selling dealership Kenworth Sales Company in Salt Lake City.
That’s One Tough Tandem.
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*Based on results of accelerated-life testing by Dana.© 2005 Dana Corporation. All rights reserved.
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ETCDP70531 HvyTandemRR_WB 3/4/05 12:49 PM Page 1
K E N WK E N W O RO R T H T H T RT R U C K CU C K C O M PO M PA N YA N Y
P.O. BOX 1000KIRKLAND, WA 98083-1000
(425) 828-5000
www.kenworth.com
WORLD’S BEST21420 West Greenfield AvenueNew Berlin, WI 53146
