Madiba Innovation. Agility. Experience

Madiba

Innovation. Agility. Experience.

Madiba Inc.6010, W Spring Creek Pkwy, STE 107, Plano, TX 75024, [email protected]: +1 (949) 716-8979 | Cell: +1 (949) 383-0453Fax: +1 (949) 271-4073

www.madiba.com SAP Services Partner

The information contained herein is considered proprietary and confidential information of Madiba, Inc. (“Madiba”), and its release would offer substantial benefit to competitors offering similar services. This material includes descriptions of methodologies and concepts derived through substantial research and development efforts undertaken by Madiba. Therefore, the use or release of the information contained in this proposal for purposes other than an evaluation of its contents as a basis for evaluating potential services from Madiba is prohibited, and it is the position of Madiba that the materials herein are not considered subject to release under the Freedom of Information Act, if applicable.

No part of this proposal may be reproduced by any means or transmitted without the prior written permission of Madiba except with respect to copies made or transmitted internally by the recipient, via email, or any other form of transmission, for the purpose of evaluating services from Madiba. All copies of this document (or any portion hereof) and any accompanying electronic copies should be returned to Madiba or, at Madiba’s option, destroyed at the end of the evaluation period if Madiba is not engaged to perform services.

The term "Madiba" appearing elsewhere in this proposal may refer to Madiba, Inc., or to one or more of its subsidiaries, affiliates or partners.

Confidentiality and Terms of Use

© 2019 Madiba, Inc. or Madiba affiliate company – All Rights Reserved

Madiba at a Glance

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Company Overview

➢ 20 years of Consultancy Operations

➢ Experienced Systems Integrator with proven track record of deploying complete end-to-end SAP solutions, solution components and solution enhancements

➢ Over 240 consultants with the leadership team averaging > 20 years of SAP Consulting and Industry Experience

➢ Scalability to tackle the complex challenges – flexibility to collaborate deeply with our customers

➢ Implementation and Application Managed Services (AMS) solutions provided

SAP Services Partner

Assess Implement Support Staffing

Services Portfolio

➢ Roadmap➢ S/4HANA Transition➢ Mergers & Acquisitions

➢ Implementations➢ Upgrades➢ Enhancements

➢ Application Managed Services

➢ Contingent Staffing➢ Secondment

AWS Consulting Partner


Madiba Global Presence

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Elizabeth, NJ

SR, MR, SOD

Irvine/LA, CA USA

Corporate HeadquartersUSA West Coast Office

Elizabeth, NJ

SR, MR, SOD

London, UK

European Office

Elizabeth, NJ

SR, MR, SOD

Pune, India

Asian Office/Support Center

Elizabeth, NJ

SR, MR, SOD

Bangalore, India

Asian Office/Support Center

Vijayawada, India

Regional Branch Office, India

Dallas, TX , USA

USA South West Office

New York, USA

North East Office

Chicago, IL

USA Mid west Office


Madiba –Leadership Team

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Competency Strength Areas

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SAP S/4 HANA Digital Transformation Greenfield/Conversion/Selective Migration | Madiba ACTIVE

Functional

SD, MM, HCM(OM, PA, Payroll, SuccessFactors, PM, LM, TM), PS, MM, FICO, Central Fin, FSCM,

Concur, FLM, Supply Chain, Model Company, Focused Build

Service Delivery

Solution Manager 7.2, ITSM, SAP Activate,

PMP/ITIL, AGILE

Technical

ABAP, WebDynpro/BSP, Fiori, iOS/Android

integration, HANA 2.0

Analytics

BW/BOBJ, SAC, Madiba SNAP, Financial Datawarehouse

Infra & BASIS

BASIS Admin, HEC, ABAP/Java/Dual stack,

BOBJ, SAC, System Health monitoring, PI,

Third Party, Add-ons etc

➢ Each competency is led by a Global Competency Manager from one of the Madiba locations and has average 15+ years of experience.

➢ All the competencies have experienced/certified resources with an average 7-8 years of SAP experience.

➢ More than 80% of our employees are SAP S/4 HANA project experienced, trained or certified.

➢ Digital Transformation & Service Delivery competencies entitles clients to have dedicated* PM or SDM, respectively. *Optional cost build up


Madiba Dallas Office – Legacy, Plano, TX

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• 50+ capacity with ability to rapidly scale up.

• Highly sophisticated, security compliant and modern office

• Situated in the centre of corporate belt of Dallas. 2 miles from Legacy West

• Highlights –• Madiba Active

incubation centre – A shortcut to SAP S/4 HANA

• Local skills available: SAP ABAP, SAP BPC, HANA development, BW/BOBJ/SAC, SAP BASIS and Solman 7.2, Model Company, Focused Build and SAP Activate Project Management, SAP FLM, SAP IS-Oil-TSE, HEC consulting.


Global & Partial List of served/active clients

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IMPORTANT NOTE: Madiba is not associated with or sponsored by the any of these registered or trademark owners.


Active Madiba-Led Projects

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A&E Television Networks

Allergan

Arbonne International

Bourns

Deluxe Entertainment

Dialog Semiconductor

Duracell US Operations

Endeavor/IMG

E. & J. Gallo Winery

Hillshire Farms/Tyson

Irvine Company

Isuzu North America

Karl Storz

Magic Leap

NBC Universal

SM Energy Company

Telogis

Watson/Actavis/Teva

Viacom/Paramount

Warner Bros. Entertainment

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© 2019 Madiba, Inc. or Madiba affiliate company – All Rights Reserved 10

Service Tenure -

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Business Planning & Consolidation

Madiba SNAP/ Analytics - BI / Business Objects / BW / DW

SAP ECC (HR, Finance, SD, MM, PS & Logistics)

Madiba ACTIVE and S/4 HANA

SAP HANA

Custom Development/UX(Fiori)

HCM & Success Factors

Procurement - Ariba

>20

Years of service

# of Projects

5

20

11

3

>20

10

3

Project Management >20

>150

>20

>80

>30

>8

>100

>8

1

>150

© 2019 Madiba, Inc. or Madiba affiliate company – All Rights Reserved 11

Madiba creates the opportunity through innovative solutions for businesses to deliver new value. As a certified SAP Partner, Madiba is at the forefront of SAP’s latest technology roadmap to

transform and simplify complex business processes. By developing best practice solutions in our dedicated Innovation Center, we create an immediate value

proposition for our clients, reduce delivery time, and increase adoption

with proven solutions.

As the larger firms in our industry, we offer a structured methodology, pre-

packaged solutions and a global presence, but we operate as a lean

organization with lower administrative burden and bureaucracy. This agility allows our consultants to flex with

changing client requirements and take a more personal approach to project

delivery. By balancing this individuality with a full spectrum of packaged

solutions, we remain a cost-effective and long-term partner to our clients.

As a trusted advisor, we have built long-lasting relationships with our clients based on our ability to deliver our

commitments on time and on budget. With over two decades of experience

delivering projects and a staff of highly experienced consultants, we provide

effective transformations in the organizations we serve in both process and technology. The average tenure of our consultants exceeds 15 years in the

management consulting industry allowing them to provide expertise in designing optimal business processes and deploying the latest SAP S/4 and

HANA technology solutions in Finance, Logistics, Business Intelligence and

Enterprise Management.

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Innovative Solutions, not just ITInnovation Agility Experience

Flexible to adapt to customer needs Customer Success, proven track record


Few Services at a Glance

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➢ Experienced SAP Systems Integrator with proven track record of deploying, managing & supporting complete end-to-end SAP solutions/enhancements/innovations.

➢ Core SAP Consulting , Implementation and Application Managed Services (AMS)

➢ Madiba ACTIVE – Shortcut conversion to SAP S/4 HANA covering abroad range of services from assessment to, conversion, Go-live & support.

➢ Madiba SNAP – S/4 HANA Accelerated Platform for Analytical reporting using SAC(SAP Analytics Cloud).

➢ Madiba AutoSAM – End-to-End BASIS & beyond Systems Alert & Monitoring using SAP Solution Manager 7.2

➢ Madiba MCC – Model Company Consulting. Co-led service delivery for faster time to value for S/4 HANA using Model company scenarios. Cross 13 industries.

➢ SAP S/4 HANA Project Management - Activate based project management using Focused Build.

➢ SAP FLM(File lifecycle Management) for Public Sector- Implementation, Consulting & Support.

➢ SAP Contingent resourcing – Time and Material SAP resources. No-subcontracting.


Traditional Market Position

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• Sweet Spot – Traditionally Madiba focused on a bridge between the first large go-live led by larger implementors and low-cost long-term support/outsourced services once system is stable

• In recent years we are actively delivering new large implementations/conversions to our clients & also manage subsequent support with our global support model

Large System Implementer

Outsourcing/Support

Init

ial L

arge

Go

Liv

e

System Implementation Cycle

Production Support/AMS & Continued related CRs

SAP Foundational Projects• Business Intelligence• Financial Solutions• Enterprise Management• Business/Technical

Process Optimizations• Analytics• Custom Development

Implement Support

New Large Implementation/Conversion

Subsequent Implementation Phases


SAP Application Managed Services & Offshore Support

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• Madiba provides global SAP Application Management Services (AMS) to our customers with a flexible engagement model that fit their needs.

• The scope of our services include availability and continuity management, for all the issues you might encompass within your SAP applications (custom code, incident management, job scheduling management, problem management, security, system administration and monitoring).

• Our models incorporate a focus on continuous solution improvement and enhancements.

• We utilize a full built-in methodology & experience to deliver the most optimal support infrastructure for your business users at a low cost

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Lights On, Incident Management, Operations Support, Change Management and other ITSM Services

OPERATIONS CONTROL


Solution Manager 7.2 – ITSM, Application Lifecycle Management and DevOps.

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➢ ITSM - Incident Management/ServiceNow

➢ Application Operations

➢ Continuous Development

➢ Change Request Management

➢ Change Impact Analysis (CIA)

➢ 24X7 Ticket support

➢ Certified/Trained Resources

➢ Repeatable Processes

➢ Professional and Personal Attention SPOCs for each client

➢ Scale-UP/DOWN resources at a faster turnaround time

Source sap.com


Systems and Applications Monitoring Services

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➢ Always On, 24X7

➢ Pre-set thresholds and tolerances

➢ Drill Down to Solution manager 7.2 Alert Inbox and System monitoring functions

➢ Pre-set Alert & Notification Templates

➢ Industry Best Practice Reporting framework

➢ Birds Eye view -One Simplified Comprehensive UI for all stakeholders

NW-ABAP

• System Availability and Recovery

• Critical System Checks

• Database Health and Usage

• Tuning and Performance

• System Usage

• Remote Communication Checks

• RFC Health

HANA

• Availability and Recovery

• Performance

• Critical System Checks

• HANA Alerts

• Top 5 Threads

• Active Call Threads

• Replication Status

• Backlog Size & Age

JAVA/BOBJ/WD

• OS Availability

• URL Availability

• Service Backups

• CPU Usage

• Disk Usage

• Memory Usage

• Network Interface Performance


Offshore - India Offices at a Glance

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Madiba Offshore Support & Development centers are located at Pune, Bangalore and Vijayawada

Pune, 2004 Vijayawada, 2019Bangalore, 2015

➢ Highly sophisticated, compliant and modern offices.

➢ 80-100 employees across 3 locations with leadership of hands-on SAP experienced management team.

➢ Exiguous attrition rate over last 2 years

➢ Madiba’s offshore team works like an extension of the clients’ existing internal setup and as an integral part of the team.

➢ Operations in 3 different time zones.


Offshore Security and Privacy Safeguards

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➢ General Safeguards:

➢ Consultant personnel security and integrity procedures and practices, including conducting background checks

➢ Consultant Personnel training on data security and compliance

➢ Visitor security protocols in place

➢ Client Audit complied facilities and processes.

➢ Physical Access Safeguards:

➢ Secure access to facilities, CCTV Monitoring

➢ Only company provided laptops allowed for client work and dedicated to each resource and no sharing of laptops

➢ Quarterly internal audits to enforce controls

➢ Logical Access Safeguards:

➢ All users provided with domain logins for authentication with appropriate group policy to disabled ports and no admin access

➢ We use industry standard access points with best encryption mechanism to transmit data

➢ Processes in place to activate/disable user IDs based on need basis

➢ Security Architecture and Design Safeguards:

➢ Effective firewall(s) and intrusion detection technologies in place

➢ All systems are patched to latest software

➢ Regular updates to Anti-Malware and Anti-Virus end point security tools


DMC Approach

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ResourcesPM/SDMContract

Change“Approved Modifications

Change Request

Scope“Solution”

Scope Document

Resources“People & Systems”

Resource/HW Plan

Cost“Financials”

Financials

Time“Schedule”

MS ProjectOr any tool plan

Risk“Potential Problems"

Risk Register

Issues“Actual Problems”

Issue Log

Communications“Status”

Status Reports

Triple Constraint

How?Manage

Approve

What?

Delivery Governance and Audits

DMB

DMB


Madiba Delivery Model

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• Strategic Design and Roadmap Planning Consulting(F)

• Solutions(F)

• Industry Practices (F)

• Center of Excellence(F,T)

• Technical Design & Development(T)

• Hardware and Platform consulting(T)

• Maintenance, Operations and Support(M,T)

• Innovation Incubation Center(F,T)

Global Consulting Services

Delivery Management Board

• Regional & Practice

• Steering Committee

• Operations & Sponsorship

• Global Sales & Services Direction

Executive Leadership• Delivery Governance and Quality control

• Delivery Services Office(DM/PM)

• Innovation COE

• Service Operations (SDM)

• Financial Monitoring & Control plus Reporting

F*

T*


Thank you.

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Corporate Information

➢ Dallas - 6010, W Spring Creek Pkwy, STE 107, Plano, TX 75024, USA

➢ Global Headquarters : 16481 Scientific Way, Irvine, CA 92618, USA

www.madiba.com

Follow up activities:• ……………………………………………………….………………………………………………………………………………………………………………………..• ……………………………………………………….………………………………………………………………………………………………………………………..• ……………………………………………………….………………………………………………………………………………………………………………………..• ……………………………………………………….………………………………………………………………………………………………………………………..

Manoj DhirPrincipal Manager,

Madiba Inc.6010, W Spring Creek Pkwy, STE 107, Plano, TX 75024, [email protected]: +1 (949) 716-8979 x 235 Fax: +1 (949) 271-4073www.madiba.com

https://www.linkedin.com/in/dhirmanoj

Documents

Madiba Innovation. Agility. Experience