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Managing Project Politics and Personalities
Scott Bailey, MBA, PMP, SSGB
Project Politics Webinar purpose…
• To identify ways politics impact our projects.
• To realize we must evaluate our own perspectives to be successful.
• To identify ways to manage politics and their influence on the success of our projects.
Project Politics What’s the problem?
1. Stakeholders have different personalities. • A PM needs to be able to communicate with multiple
personality types.
2. Stakeholders have different agendas. • A PM needs to be able to separate project success from
individual success.
Project Politics Stick to the plan…
1. Plan for managing politics at kickoff
2. Have a strategy for managing and controlling politics 1. Ensure stakeholders are held accountable for decisions
throughout the lifetime of the project and during closing.
Integration
Management
Develop Project Charter Develop Project Management Plan Direct and Manage Project Work Monitor and Control Project Work
Perform Integrated Change Control
Close Project or Phase
Scope Management Plan Scope Management
Collect Requirements
Define Scope
Create WBS
Validate Scope
Control Scope
Time
Management
Plan Schedule Management
Define Activities
Sequence Activities
Estimate Activity Resources
Estimate Activity Durations
Develop Schedule
Control Schedule
Cost Management Plan Cost Management
Estimate Costs
Determine Budget
Control Costs
Quality Management Plan Quality Management Perform Quality Assurance Control Quality
Human Resource
Management
Plan Human Resource Management Acquire Project Team
Develop Project Team
Manage Project Team
Communications
Management
Plan Communications Management Manage Communications Control Communications
Risk Management Plan Risk Management
Identify Risks
Perform Qualitative Risk Analysis
Perform Quantitative Risk Analysis
Plan Risk Response
Control Risks
Procurement Management
Plan Procurement Management Conduct Procurements Control Procurements Close Procurements
Stakeholder Management
Identify Stakeholders Plan Stakeholder Management Manage Stakeholder Engagement Control Stakeholder Engagement
Planning Initiating Executing Monitoring
& Controlling Closing
Planning Project Politics Communication Channels
# of Channels = n(n – 1) / 2
If our Stakeholder Register shows 6 channels for communication, then…
6(6 – 1) / 2 = 15 communication channels
Planning Project Politics Communication Channels
Planning Project Politics Project Planning
• Define Successful Outcomes • Define Project Roles and Responsibilities • Create a Project Governance Diagram • Create a Risk Register • Create a Stakeholder Register (RACI) • Create a Communication Management Plan
Planning Project Politics Project Governance Example
Planning Project Politics Stakeholder Register Example
Integration
Management
Develop Project Charter Develop Project Management Plan Direct and Manage Project Work Monitor and Control Project Work
Perform Integrated Change Control
Close Project or Phase
Scope Management Plan Scope Management
Collect Requirements
Define Scope
Create WBS
Validate Scope
Control Scope
Time
Management
Plan Schedule Management
Define Activities
Sequence Activities
Estimate Activity Resources
Estimate Activity Durations
Develop Schedule
Control Schedule
Cost Management Plan Cost Management
Estimate Costs
Determine Budget
Control Costs
Quality Management Plan Quality Management Perform Quality Assurance Control Quality
Human Resource
Management
Plan Human Resource Management Acquire Project Team
Develop Project Team
Manage Project Team
Communications
Management
Plan Communications Management Manage Communications Control Communications
Risk Management Plan Risk Management
Identify Risks
Perform Qualitative Risk Analysis
Perform Quantitative Risk Analysis
Plan Risk Response
Control Risks
Procurement Management
Plan Procurement Management Conduct Procurements Control Procurements Close Procurements
Stakeholder Management
Identify Stakeholders Plan Stakeholder Management Manage Stakeholder Engagement Control Stakeholder Engagement
Planning Initiating Executing Monitoring
& Controlling Closing
Managing Project Politics Controlling Project Processes
• Manage in an unbiased manner • Follow established procedures and best practices
based upon the project plan • PM must manage project communications • PM must maintain a constant perspective of,
“What’s best for the organization?”, not, “What’s best for myself (or this individual)?”
Managing Project Politics Controlling Project Processes
• Organizations must question the motives of ALL • Internal audits help to challenge questionable
motives and decisions.
Managing Project Politics Closing a Project
• Ensure notes are organized • Ensure signatures have been collected for all
change requests and closing documents • Ensure accountability for decisions is understood
verbally and/or through documentation.
• Release information explaining how all success criteria were, or were not met
Project Politics Smart Trust Matrix
Suspicion “Distrust”
Judgment “Smart Trust”
Indecision “No Trust”
Gullibility “Blind Trust”
An
alys
is
Propensity to Trust
TM
Managing Project Politics and Personalities Scott Bailey, MBA, PMP, SSGB
https://www.linkedin.com/in/scottbaileymbapmp
Project Politics Difficult Personalities
• Hard to understand • Hard to deal with • Hard to please or satisfy • Stubborn and hard to persuade
Project Politics Managing Difficult Personalities
• How does this affect the success of the project? • Explain without offending
• Empathy/Sympathy • Clarification techniques • Sketch it out • Request it in writing
What’s your stakeholder management plan?
