Managing SaaS and IaaS Projects - Baltimore ?· Salesforce Quoting Big Machines

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  • Managing SaaS and IaaS Projects

    April 12, 2012

    By Scott Carter, PMP and Dan Stuart, PMP

    scarter215@gmail.com, drstuart13@verizon.net

  • Agenda

    What is Cloud Computing?

    Algeco Scotsman

    Background

    Business Value

    SaaS solutions

    ACell

    Company

    SaaS solutions

    IaaS Infrastructure as a Service w/ Amazon Web Services

    Cloud Computing vs. In-House

    Lessons Learned

    1

  • Gartner Cloud Computing / SaaS

    Public Sector (Close tie to private sector as well) #1 on Technology Priorities

    Business Priorities Reduce Enterprise cost

    Application change over the next 4 years 2010 - 3%

    2011 to 2015 - 43% Transaction based on cloud infrastructure using a SaaS Model.

    2

  • Algeco Scotsman

    3

  • Algeco Scotsman North America

    Number of employees (1250) Williams Scotsman (U.S. Canada - Mexico)

    HQ Worldwide Baltimore 85 branches Over 90,000 Units Sales, Service, and Lease

    EMEA Number of employees (2500) Algeco and Elliott HQ Paris, France

    160+ branches in 17 countries 3 Manufacturing sites in France, Spain, UK Over 200,000 Units Sales, Service, and Lease

    4

  • Business Information Services Team (75)

    Developers

    Web Development

    JD Edwards (Oracle) / SAP - EMEA

    Home Grown Systems

    Tech Support

    Service Desk

    Telecom Support

    IT Procurement

    Server Technology

    Core Infrastructure

    Network

    Avaya VoIP

    Project Management Office

    Business Analyst

    Quality Assurance

    Project Managers

    Sr. Program Manager - Works with branches to re-engineer processes

    5

  • Business Value

    Benefits for Algeco Scotsman:

    Greater involvement of Business managing the applications

    Chargeback Model easily implemented

    Upgrade Costs

    Hardware Cap-X

    CRM Management Analytics

    Removed Legacy Systems

    HR System took sensitive data off-site Easily implemented self service HR Portals

    6

  • Current SaaS in Place

    Sale Force Effectiveness CRM

    Salesforce

    Quoting

    Big Machines

    Commission systems

    Xactly

    Back Office

    HR

    UltiPro

    AutoDesk

    Constructware Project Management Autodesk Constructware

    Construction Management

    7

    http://www.bigmachines.com/http://www.xactlycorp.com/index.php

  • Global Usage

    Decision Support Product - Pi-Benchmark

    Business Intelligence

    HRIS Product - StepStone

    Performance Management

    Compensation & Benefits

    8

    http://www.stepstonesolutions.com/resources/newsroom/stepstone-solutions-releases-version-101-of-its-enterprise-level-talent-acquisition-solution-mrtedtalentlink

  • 9

  • Headquartered Columbia, MD

    Manufacturing Indiana and Maryland

    Rapid Growth

    Heavy Compliance Requirements

    ACell offers the next generation of regenerative medicine through the development and commercialization of unique extracellular matrix (ECM) products to repair and remodel damaged tissues in a broad range of applications.

    These devices, trademarked as MatriStem, are appropriate for acute wounds, chronic wounds and various surgical procedures.

    10

  • IT Environment

    Limited IT resources supporting over 200 people

    Hybrid Infrastructure

    Tablets, PCs, Macs, and all type of Smart Phones supported

    140 Salespeople use SaaS Sales Order system running on iPads. Support calls handled by SaaS provider.

    Data Center capacity limited

    No Application Development in-house

    11

  • SaaS

    MS 365 Exchange and SharePoint

    Epicor Express - ERP

    Mobile Workforce Sales Order

    Expense Watch Expense Management

    GoTo Meeting Video and Audio Conferencing

    DropBox

    PayChex

    12

  • IaaS Amazon Web Services

    Pay as you go

    Storage and Off-Site Backup

    Any size Windows or Linux server using standard RDS systems like SQL Server and Oracle.

    License fees get rolled into monthly cost

    Used for Development and Test environment

    Join AWS into Domain for a virtual extension of the Data Center

    Disaster Recovery http://aws.amazon.com/what-is-aws/

    13

  • In-House

    Used VMware to replace aging Server Infrastructure - Why VMware and not Amazon Web Services?

    SQL Server

    Commission System

    - Why we didnt use SaaS

    Phone System

    Network Equipment

    14

  • Cloud Computing vs. In-House

    Process to determine what makes sense

    Rent vs. Buy ROI analysis

    Integration

    Support Costs

    Disaster Recovery

    15

  • Project Management Lessons

    16

  • Managing SaaS Projects

    Is SaaS part of the Business Strategy?

    How does SaaS solution integrate with other core systems?

    Key stakeholders need to take ownership

    They need to understand its their system.

    Selecting the Right Vendor

    Business Partner

    Technology

    Ex. Are you looking for mobility?

    17

  • Managing SaaS Projects Identify Super Users

    Key people in each area Ex. Commission Project (Xactly)

    HR Finance / Accounting Sales / Marketing

    Data Governance Data Governance Site Governance

    Change Control You need to understand when and what the vendor is doing

    Performance Management SLA on response times

    18

  • Summary - Lessons Learned

    When Selecting an Implementation Partner

    Experience with product Review who they will have on the team

    Integration Tools CastIron Skill Sets needed for Integrations

    System Performance

    On-going Development

    Change Management

    19

    http://www.castiron.com/index.html

  • Questions

    20

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