Managing SaaS and IaaS Projects
April 12, 2012
By Scott Carter, PMP and Dan Stuart, PMP
What is Cloud Computing?
IaaS Infrastructure as a Service w/ Amazon Web Services
Cloud Computing vs. In-House
Gartner Cloud Computing / SaaS
Public Sector (Close tie to private sector as well) #1 on Technology Priorities
Business Priorities Reduce Enterprise cost
Application change over the next 4 years 2010 - 3%
2011 to 2015 - 43% Transaction based on cloud infrastructure using a SaaS Model.
Algeco Scotsman North America
Number of employees (1250) Williams Scotsman (U.S. Canada - Mexico)
HQ Worldwide Baltimore 85 branches Over 90,000 Units Sales, Service, and Lease
EMEA Number of employees (2500) Algeco and Elliott HQ Paris, France
160+ branches in 17 countries 3 Manufacturing sites in France, Spain, UK Over 200,000 Units Sales, Service, and Lease
Business Information Services Team (75)
JD Edwards (Oracle) / SAP - EMEA
Home Grown Systems
Project Management Office
Sr. Program Manager - Works with branches to re-engineer processes
Benefits for Algeco Scotsman:
Greater involvement of Business managing the applications
Chargeback Model easily implemented
CRM Management Analytics
Removed Legacy Systems
HR System took sensitive data off-site Easily implemented self service HR Portals
Current SaaS in Place
Sale Force Effectiveness CRM
Constructware Project Management Autodesk Constructware
Decision Support Product - Pi-Benchmark
HRIS Product - StepStone
Compensation & Benefits
Headquartered Columbia, MD
Manufacturing Indiana and Maryland
Heavy Compliance Requirements
ACell offers the next generation of regenerative medicine through the development and commercialization of unique extracellular matrix (ECM) products to repair and remodel damaged tissues in a broad range of applications.
These devices, trademarked as MatriStem, are appropriate for acute wounds, chronic wounds and various surgical procedures.
Limited IT resources supporting over 200 people
Tablets, PCs, Macs, and all type of Smart Phones supported
140 Salespeople use SaaS Sales Order system running on iPads. Support calls handled by SaaS provider.
Data Center capacity limited
No Application Development in-house
MS 365 Exchange and SharePoint
Epicor Express - ERP
Mobile Workforce Sales Order
Expense Watch Expense Management
GoTo Meeting Video and Audio Conferencing
IaaS Amazon Web Services
Pay as you go
Storage and Off-Site Backup
Any size Windows or Linux server using standard RDS systems like SQL Server and Oracle.
License fees get rolled into monthly cost
Used for Development and Test environment
Join AWS into Domain for a virtual extension of the Data Center
Disaster Recovery http://aws.amazon.com/what-is-aws/
Used VMware to replace aging Server Infrastructure - Why VMware and not Amazon Web Services?
- Why we didnt use SaaS
Cloud Computing vs. In-House
Process to determine what makes sense
Rent vs. Buy ROI analysis
Project Management Lessons
Managing SaaS Projects
Is SaaS part of the Business Strategy?
How does SaaS solution integrate with other core systems?
Key stakeholders need to take ownership
They need to understand its their system.
Selecting the Right Vendor
Ex. Are you looking for mobility?
Managing SaaS Projects Identify Super Users
Key people in each area Ex. Commission Project (Xactly)
HR Finance / Accounting Sales / Marketing
Data Governance Data Governance Site Governance
Change Control You need to understand when and what the vendor is doing
Performance Management SLA on response times
Summary - Lessons Learned
When Selecting an Implementation Partner
Experience with product Review who they will have on the team
Integration Tools CastIron Skill Sets needed for Integrations