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The Megahair Family's Corporate Package
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the megahair familyour philosophy.
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passiongiving back
commitment
kindnessprofessionalism
beautyawareness
ca
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simpleluxury
service
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ss drivebenefitfamilyartistic
exclusivetrend settingdesign
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rma
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Bumble&BumbleinspirationexpectationsKerastase growth
award winningAvedaeducation
Redken
deals
community
leadership
gro
wthinnovation
salon
spa
participation
desire
foc
usshine
freedom
zen
responsibility
AG
dedication
leadership
daymakerl’oreal
recognitionContessas Ethicalheart chic infusion
stylingartbrand
lifestyle
selection
wa
rm
strengthskin
haircare
FUN
BODY
product
modern
servicebenefit
leadership
gro
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freedom
recognitionEthical
brandstrength
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our art form through
~ Milajne SoligoPresident of The Megahair Family
“We are inspired to care for people using a balance of compassion
and creativity - and are comitted to delivering
knowledge and integrity.”
the megahair family
the megahair family
A message from our president.
As I reflect back on the year, I look upon it as being another year of change, Change is of course the only constant in life. Changes are always great because they reflect what we have learned and what is yet to be learned as we move forward. In order to stay relevant in today’s heavily competitive business market, change is the only way to ensure a business and it’s people constantly evolve.
The Megahair Family is like a person.. it experienced a childhood where visions are made and lessons learned. It had a youth where visions material-ized from very hard work and persistance, and as it enters adulthood the real success will mean bringing our young people up through the company and putting the experience of our new generation at the forefront.
I am honored to be the leader of this great company, and will work tire-lessly to ensure we continue to grow and improve for our staff and guests. I will continue to lead The Megahair Family forward based on our founding principles dearest to my heart.
From our family to yours, welcome to The Megahair Family!
- Milajne Soligo, President of The Megahair Family
the megahair family
The Megahair Group is a family run company comprised of 17 spas and salons located throughout British Columbia. We carry over 50 different professional product lines and are considered an undisputed leader in the spa and salon industry.
Within The Megahair Family are four very distinct brands: Eccotique Salons & Spas, Zennkai Salons, Megahair Salons and Cutstop. All four brands serve different markets, but operate from the same core values and mission statement:
“To succeed by doing business and serving guests from the heart, while promoting a feeling of beauty from the inside out.”
The Megahair Family prides itself on being a company that gives back to the community - each year we host and participate in numerous charity and fund-raising events throughout the Lower Mainland.
Fostering a feeling of “family” within our organization and business model is the benchmark of our success. Our Corporate Teams and leaders are in constant interaction with salon and spa staff, sustaining and building a team culture and an environment of growth, passion and positivity.
Welcome to The Megahair Family.
welcome to our family.
the megahair family
our story...
chart of yearly milestones
1988Mark Banicevic opens Cut Stop in Station Square 1995
Eccotique Salon opens in Metrotown
2001Zennkai and Eccotique’s Langley locations open in Willowbrook Centre
Eccotique Spa opens in Metrotown East
1997 Ethical Pricing is established in all Zennkai Salon and Megahair locations
our story... 1999Eccotique Spa & Salon and Zennkai Richmond open in Richmond Centre
Hair Raising Deals are launched at all Zennkai and Megahair locations
1996Eccotique Spa is established in Metrotown
1993The Megahair Salon opens its doors to the public in Surrey
Zennkai Metropolis opens in Metrotown
2000The Megahair Family hosts the very first Daymaker Day for sick children around BC
the megahair family
... so far
Eccotique Spa opens in Pitt Meadows at Mead-owtown Centre
2005Megahair Salon opens in Pitt Mead-ows in Meadow-town Centre
... so far
2003Zennkai Salon opens up on Granville Street in Downtown Vancouver
2006The Zennkai Retail Bar opens up in Pa-cific Centre, in the heart of Downtown Vancouver
2009Eccotique Spa & Salon, and Zennkai Salon open in Co-quitlam Centre
2010Beauty on Demand is introduced to Ec-cotique customers
2008The Professional vs. Drugstore campaign was launched
2012Beauty with Benefits Cards - The Mega-hair Family’s Retail Rewards program - is introduced to the public
our leaders.
Milajne Soligo - PresidentMilajne Soligo is the President of The Megahair Family and the creator of the Eccotique Spa concept. Milajne, the youngest President in the salon and spa industry is passionate about the beauty business, developing people and caring for the environment. Being the owner’s daughter didn’t preclude Milajne from starting at the bottom and working her way up. Milajne started out as a shampoo person at Mega’s Cut Stop Station Square in 1988 and worked her way into every position since then. It was then that she committed herself to contribute to her family’s business with energy, dedication, enthusiasm and the willingness to learn.
Milajne predicted the growth in popularity of spa services among the general public and launched Eccotique Spa in Metrotown in 1996 at the early age of 22.
After 5 year of operating, managing and growing the Eccotique Spa brand to 4 locations strong, her father approached her to become the President of The Megahair Family. She accepted this responsibility in 2007 and began the task of aggressively growing the company and expanding its reach. Milajne took over as President when each of their 11 locations at that time was under a separate name. From those locations she created the 4 most prominent and recognizable salon and spa brands in the industry throughout Canada.
Some staff from her beginnings are still a part of her corporate team today and now leading their own brands within The Megahair Family. Everyone who works with The Megahair Family states that it is truly like working with your family. In today’s day and age those comments only solidify her true capability as a leader.
Contact Milajne Soligo: [email protected]
t 604.599.6800 ex24 c 604.818.7677 f 604.599.0996
the megahair family
Mark Banicevic - Chairman of the Board
Mark Banicevic is a licensed cosmetologist since 1971. He is the founder and the Chairman of the Board of Directors, The Megahair Family that was founded in 1984.
Mark created a business philosophy that develops and delivers art while passionately serving guests with a feeling of beauty from the inside out. Mark’s vision is to care for people with a balance of compassion and creativity while offering his staff and guests alike an inner peace and confidence. Mark is a dynamic leader and his passion and dedication to the salon industry is second to none. He truly loves everything that is cosmetology and demonstrates this love through his commitment, desire, pride and honor for the people he serves everyday. His appointment to the CIABC
board allows him to give back to the industry that he feels he owes his life to.
Mark truly feels there has never been as much talent, willingness and desire to excel than he sees today. His belief is that humanity is constantly being enhanced by the gift of cosmetology through the reward our industry has of touching people and changing their lives by making their day everyday!
He tips his hat off to the wonderful leadership of the Cosmetology Association and feels truly blessed to be a part of such a ground breaking time in our industry.
In the words of Mark Banicevic, “Cosmetology is a truly magical career that keeps giving back in many different ways”. He believes that today’s world needs us more than ever before. “I find language quite limiting in capturing the entire positive force that our Cosmetology Industry puts forth… we have only just begun”.
Contact Mark Banicevic: [email protected]
t 604.599.6800 ex24 c 604.220.6222 f 604.599.0996
the megahair family
the megahair family
Service is Key - Our commitment to service is unparalleled. We continuously strive to set the standard within the Beauty industry for the quali-fied professionals we employ. All of our highly trained service professionals have received ex-tensive training that will enable them to give our guests the ultimate experience. All of our Service Providers follow and practice Health Canada Regulations for sterilization and sanitation. We are regularly inspected by local authorities and continue to exceed all set guidelines for steril-ization and sanitation. Regular participation in training programs ensures all staff improves upon their knowledge, skills and techniques to benefit the guest experience.
our key differences.
Giving Back - The Megahair Family’s Phi-losophy has always remained simple and true, “Beauty from the inside out”. Our Company regularly participates in events around Metro Vancouver. This enables us to give back to the community and to those unable to treat them-selves to the many luxuries we sometimes take for granted.
Our most accomplished event is Daymaker Day. This one day event started in 2002. We embarked upon a day that offers much need-ed care and attention to families and children with illness. We donate and give our time and our spa and salon services to those who are often neglecting themselves during those tough times. We volunteer our time to: BC Children’s Hospital, Easter Seals House, SOS Children’s Vil-lage, Sunny Hill Centre and Ronald McDonald House BC. We offer much needed hair cuts, hand and chair massage, polish applications, face painting and often lend a caring ear to listen to their concerns and make them smile. This inspirational day truly gives us that sense of “Beauty from the inside out” and is a day that we cherish the most.
Professional vs Drugstore - Our professional vs drugstore campaign educates guests on the benefits of professional products and encour-ages them to try products by exchanging their drugstore brands for a free professional product. Our focus is to show our consumer that professional does not mean more expensive.
Team Building - Our Company believes in giving everyone a chance to celebrate their accomplishments throughout the year! The Megahair Family’s yearly reunion party brings the “family” together and hosts a dinner and drinks event with a night of dancing! Performance awards are given out at this event as well as amazing prize giveaways such as trips, comput-ers, electronics, gift cards as well as salon and spa products.
Ethical Pricing - This product label represents our everyday low prices! Ethical Pricing was the initiativeof the Founder of the Megahair Family who felt it was important to show our guests that to maintain their services at home, professional home care was the key, at an affordable price for all. The Ethical Pricing philosophy means the company does not follow suggested retail prices and bases its selling prices solely on prices paid at the time of purchase. Prices are often up to 30% less than competing salons. Megahair’ssmaller profit margin allows guests to enjoy larger savings.
Beauty on Demand - These introductory mini spa services allow the guest to have a sample of what our menu has to offer without the commit-ment of a larger priced, longer service. Addition-ally these services make great add ons and are wonderful for guests who want a pick me up in a hurry.
Hair Raising Deals – This label (available at both Zennkai and The Megahair Salon) repre-sents our smoking HOT deals as a limited time offer. Hair Raising Deals are intermittent special prices on our professional products with no spe-cific time frame and are available while quanti-ties last
Beauty with Benefits - Our Beauty with Ben-efits cards were created to reward all our clients for their return visits and loyalty. With every 10 stamps collected, our guests receive $10 off all our retail products.
the megahair family
our brands.
Eccotique Spas
Be Good to Yourself.
Warm, elegant and inviting with a contemporary West Coast feel, Eccotique Spas are a haven where both men and women can enjoy quality spa services at comfortable prices.
The exclusive blending of eccotique and AVEDA creates the perfect pack-age of lifestyle and service which provides a truly unique spa experience unlike anywhere else. Aveda inspired signature treatments are designed to therapeuti-cally relieve, stimulate the mind and provide unparalleled results. Complimentary mini spa experiences and rituals entwined in the spa services heighten the guest’s experience and give opportunity to try new products and treatments without the commitment.
The spa has been carrying the globally recognized all-natural AVEDA product brand since 1996!
www.eccotique.com
the megahair family
Eccotique Salon
An outstanding salon experience with a spa-like feel.
A boutique brand of salons, unsurpassed in the salon industry, catering to a diverse clientele in a creative, fashionable spa-like environment. Stylists are the best in British Columbia and have undergone extensive local and international training. AVEDA, Bumble and Bumble, Kérastase and Kevin Murphy product brands perfectly complement the high quality service that is offered.
Each guest receives a complimentary scalp or hand massage, and further rewards its guests through its Beauty with Benefits reward program. Eccotique Salon has been recognized at the CONTESSAS with an award for Community Service as well as an award for Salon Business Excellence
www.eccotique.com
the megahair family
our brands.
Zennkai Salons
Brightest Sticker, Best Price.
Metro Vancouver’s sleek, contemporary salon is where urban style meets trend-setting design. Choosing Zennkai Salon ensures you are in the hands of profes-sionals. Zennkai has been recognized by the Global Salon Business Awards as Salon Entrepreneur of the Year and at the CONTESSAS, winning awards in two categories: Salon Business Excellence and Community Service.
Zennkai’s creative teams of stylists assist women and men in creating their own modern-day chic look to complement their hair type, features, image and life-style. Whether looking for the latest celebrity trend or an effortless style that still projects fresh fashion, Zennkai makes your vision a reality.
Carrying a selection of over 50 professional hair care brands has its advantages,especially when featured at Zennkai’s unbeatable Ethical Pricing. Salon guests not only leave with great hair, but are assured to have all the tools and products necessary to keep it looking that way!
www.zennkai.com
the megahair family
The Megahair Salon - brought to you by Zennkai Salon
Delivering the trends of today in a funky way.
Sleek and simple. When it comes to providing fabulous salon services and profes-sional product variety for both men and women at an affordable price point, Megahair Salon is the spot. Each guest’s individual needs are taken into consid-eration to create a finished product to ensure a gorgeous hair day!
The Megahair Salon is famous for it’s Ethical Pricing & Hair Raising Deals, and is focused on providing guests with the lowest price on professional product - guar-anteed. With over 50 professional hair care lines to choose from, as well as a multitude of styling tools, there’s something for everyone at Megahair Salon.
Cut Stop
Home of the $11.95 Hair Cut!
Modern and sophisticated interiors and friendly, kowledgable stylists, Cut Stop is the place to go for a quick cut or style at a great price.
Brought to you byZennkai Salon
the megahair family
awards + accolades.
• Contessa Award for Salon Business Excellence - Zennkai Salon 2012
• Contessa Award Finalist for Community Service at Eccotique Spa 2011
• Contessa Award for Salon Business Excellence for Eccotique Salon 2011
• The Best of Burnaby Award for Best Spa in Burnaby - Presented by the Burnaby NOW 2001-2011
• Readers Choice Award for Best Spa in Maple Ridge presented by the Maple Ridge Times 2009, 2010 & 2012
• Where to Shop Readers Choice Awards - Where Magazine 2007-2010
• Contessa Award for Salon Business Excellence for Eccotique Salon 2010
• Matrix Preferred Customer Award for Outstanding Sales Performance and Commitment 2009
• Contessa Award for Salon Business Excellence for Zennkai Salon 2009
• Best Spa in Kitsilano presented by the Westender 2009
• Global Salon Business Award for Salon Entrepreneur of the Year - Zennkai Salon 2008
• Contessa Award Finalist for Community Service - Zennkai Salon & Eccotique Spa 2007
• Paul Mitchell Preferred Customer Award 2007
• Willowbrook Mall Best Drugs & Beauty 2007
• Willowbook Mall Best of the Best for best overall sales performance at Zennkai Salon & Eccotique Spa 2007
the megahair family
press.
December 2012 - Media ReleaseZennkai Salons wins 2013 Contessa AwardVancouver’s popular Salon wins top award for Business Excellence.
Metro Vancouver’s Zennkai Salon has won the 2013 Award for Salon Business Excellence at this years Contessa Awards. The Canadian Hairstylist of the Year award ceremony in Toronto is con-sidered the most prestigious in Canada’s salon & spa industry, and had been bringing Cana-dian talent together in celebration since 1988. The contest is open to all licensed beauty profes-sionals, and receives thousands of entries every year.
The Contessa Award for Business Excellence is judged by a panel of business experts includ-ing representatives from the Schulich School of Business (one of the world’s leading business schools).
“We feel so honored to accept this award for 2013” says Milajne Soligo, President of The Mega-hair Family. “Zennkai Salons continue to grow and change, and to be recognized for our strengths in business excellence is something that is extremely rewarding to us.”
This year’s award gala featured over 1000 guests from all around the country, brought together to celebrate professional achievement in hair, beauty, spa and business excellence. For more information on the Contessa Awards please visit www.salonmagazine.ca.
About Zennkai Salons:An infusion of trend setting hair design and an extensive professional product selection, Zennkai Salons are a one stop shop for everything “hair”. Zennkai not only prides itself on providing cut-ting edge services and expert stylists but also offers over 50 professional hair care brands at the lowest prices in British Columbia. With 7 locations throughout the GVRD, you’re sure to have a Zennkai Salon near by.
Contact:
[email protected] ext. 24
the megahair family
the megahair family
October 13, 2011 - Media ReleaseVancouver Rioters - Hand yourself in for a free manicure.Eccotique Spa offer aims to coax riot confessions.
A local spa group has come up with an arresting concept which it hopes will persuade suspects of the June 15th Vancouver Stanley Cup riots to fess up, in exchange for massages, pedicures, waxes and other spa services. In return for the confessions, individuals will receive special “$50 Calm Down & De-Stress” Gift Certificates in a once-only, limited-time offer. To qualify, each suspect must show photo ID and describe how they were involved in an illegal activity, such as looting, arson or an aggressive act. They will then apply their fingerprints to the certificate be-fore turning themselves in to the VPD. Once in possession of an official police arrest form, their gift certificate will be activated.
Eccotique Spa President Milajne Soligo sees it as a win/win situation for the alleged rioters and the VPD. “Suspects can finally come to terms with their conscience, while the police can see justice is done” says Soligo. “These people obviously had a lot of pent up anger during all the chaos. We think they need to learn how to calm down and relax, which fits perfectly with our spa offerings.”
One promotional poster for the spa shows a rioter in a police mug shot wearing a face pack, while another has a beautifully-manicured hand being fingerprinted.
Soligo makes it clear that this is not a reward for the culprits. “We want to see as many charges laid as possible with this. We’re happy to donate the $50 gift certificates if it identifies the sus-pects,” she says. “Naturally, we will limit it to one per rioter.”
About Eccotique Spa and Salons:A distinct brand of the Megahair Family, eccotique Spas and Salons opened its first spa in 1996 and now operates 7 locations throughout Metro Vancouver. A warm and inviting environment with a modern and contemporary flair, eccotique offers quality services at comfortable prices. The exclusive blending of eccotique’s spa services coupled with the award-winning perfor-mance products of Aveda creates a one of a kind experience that appeals to both men and women.
Contact:
[email protected] ext. 24
press continued.
April 20th 2011 - Media Release:
Megahair Family Stylists and Estheticians to Give Free Beauty Treatments to Sick Kids and Caregivers in 9TH Annual Daymaker Day
SURREY, BC – More than 100 stylists and estheticians from The Megahair Family will be visiting hospitals and children’s hospice facilities throughout Metro Vancouver on Tuesday, April 26th for the seventh annual Daymaker Day. Sick children, their parents and caregivers at BC Children’s Hospital, Ronald McDonald House, Easter Seal House, Sunny Hill Health Centre and SOS Chil-dren’s Village will be offered complimentary haircuts, nail painting, hand massages and stress relieving treatments in a day-long effort to bring a little joy to their lives.
“The Daymaker movement is a very important day to all of us at The Megahair Family because the affects of spending the day with all the children lifts our spirits for longer than just the day,” says Milajne Soligo, president of The Megahair Family, owners of four renowned spa and salon brands, Eccotique Spas/Salons, Zennkai Salons, Megahair Salons and Cut Stop Salons.
The “pay-it-forward” Daymaker movement, a world-wide phenomenon, asks people to live a life that changes the world, one person at a time, through simple acts of kindness.
“Our beauty business has a way of making people look great on the outside, but more impor-tantly, the ripple effects on the inside are immeasurable,” says Soligo. “The Megahair Family is committed to doing business from the heart and serving our community through giving the gift of beauty.”
“The Megahair donation of spa and esthetic services during Daymaker Day generates an astounding occasion for families to reinforce their constancy and resolve,” says Richard Pass, Ex-ecutive Director of Ronald McDonald House BC. “Through personal enhancement, their efforts to care for their seriously ill child is fortified.”
The Megahair Family (www.megahairfamily.com) is comprised of 12 hair salon/retail centres and seven Eccotique Spas throughout Metro Vancouver. Four distinct brands make up the fam-ily run business that has grown to become a benchmark within the salon and spa industry.
Contact:
[email protected] ext. 24
the megahair family
press continued.
our locations.
Eccotique Spa, Metropolis West 2150-4700 Kingsway Burnaby, BC, V5H 4M1 - 604.438.2332 Ivanhoe Cambridge II Inc. (2000 square feet)
Eccotique Spa & Salon, Richmond P24-6060 Minoru Blvd. Richmond, BC, V6Y 2V7 - 604.207.0206 Ivanhoe Cambridge II Inc. ((3000 square feet)
Eccotique Spa, Metropolis East 336-4820 Kingsway Burnaby, BC, V5H 4P1 - 604.439.0960 Ivanhoe Cambridge II Inc. (1800 square feet)
Eccotique Spa & Salon, Langley 222-19705 Fraser Highway Langley, BC, V3A 7E9 - 604.530.2180 Bentall Retail Services LP (2000 square feet)
Eccotique Spa & Salon, Pitt Meadows 360-19800 Lougheed Hwy. Pitt Meadows, BC, V3Y 2W1 - 604.460.9240 Onni Mayfair Place Development (3000 square feet)
Eccotique Spa & Salon, Coquitlam Coquitlam Centre, 2929 Barnet Hwy. Coquitlam, BC - 604.941.0625 Morguard Investments (2650 square feet)
Eccotique Salon, Metropolis 330-4820 Kingsway Burnaby, BC, V6Z 1E4 - 604.439.0910 Ivanhoe Cambridge II Inc. (1200 square feet)
Zennkai Salon, Metropolis 332-4820 Kingsway Burnaby, BC, V5H 4P1 - 604.439.0915 Ivanhoe Cambridge II Inc. (1700 square feet)
Zennkai Salon, Richmond P25-6060 Minoru Blvd. Richmond, BC, V6Y 2V7 - 604.207.0301 Ivanhoe Cambridge II Inc. (1200 square feet)
Zennkai Salon, Langley 222-19705 Fraser Highway Langley, BC, V3A 7E9 - 604.530.2640 Bentall Retail Services LP (1000 square feet)
Zennkai Salon, Downtown 772 Granville St. Vancouver, BC, V6Z 1E4 - 604.687.2150 Bonnis Properties (Robson) Inc. (2000 square feet)
Zennkai Salon, Vancouver Retail Bar Pacific Centre 609 Granville St. - 778.371.9229 Leaseholds Ltd. (160 square feet)
Zennkai Salon, Coquitlam Coquitlam Centre, 2929 Barnet Hwy. Coquitlam, BC - 604.941.0615 Morguard Investments (2000 square feet)
Zennkai Salon, Kitsilano 2131 West 4th Ave. Vancouver, BC - 604.737.7791 Bonnis Properties (Robson) Inc. (1936 square feet)
Brought to you byZennkai Salon
Megahair Salon, Surrey 136-15280 101 Ave. Surrey, BC, V3R 8X7 - 604.583.9339 Kenstone Holdings LTD. (6000 square feet)
Cut Stop, Metropolis East 334 - 4820 Kingsway Burnaby BC V5H4P1 - 604.434.2243 Ivanhoe Cambridge Inc
inte
grit
y
valuere
spe
ct
passiongiving back
commitment
kindnessprofessionalism
beautyawareness
ca
re
simpleluxury
service
suc
ce
ss drivebenefitfamilyartistic
exclusivetrend settingdesign
pe
rfo
rma
nc
e
Bumble&BumbleinspirationexpectationsKerastase growth
award winningAvedaeducation
Redken
deals
community
leadership
gro
wthinnovation
salon
spa
participation
desire
foc
usshine
freedom
zen
responsibility
AG
dedication
leadership
daymakerl’oreal
recognitionContessas Ethicalheart chic infusion
stylingartbrand
lifestyle
selection
wa
rm
strengthskin
haircare
FUN
BODY
product
modern
