MITIE Induction – Human Resources

• Emergency exit and arrangements.

• Mobile phones switched off.

• Toilets.

• No smoking.

Housekeeping

Welcome aboard!� Welcome to MITIE

� You are now part of an incredibly successful organisation Mitie Group plc

� MITIE Group plc is a FTSE 250 company which employs over 50k + employees in over 100 offices

� Proud of its history – founded in 1987 – rapid growth

� 5 divisions: Facilities Management (includes MCES), Property Management, Asset Management, Strategic Outsourcing, Overseas and Emerging Markets.

Induction� To help you integrate into MITIE - You should have at least the following

� Local induction to site/office/job – your line manager should do this.

� MITIE 1-Day Induction

� If you don’t know something, …Just Ask!

The Role of the HR Function� The HR function is divided into 4 regions

� Scotland/Ireland

� North/Midlands

� South West/South East

� London

� Head of HR – Chris Townsend

� based in 10 Brook Office Park (Emersons Green)

� Within each HR region there is

� HR Business Partner

� HR Managers

� Shared Service Centre – HR Support

� Dedicated team of HR Advisors providing front line HR advice to MITIE Managers

� Helping our Managers ‘Manage’ effectively

� Step by step guidance on all HR related issues

� Absence, Disciplinary, Redundancy, Grievance etc

� Team Structure:

� SSC Manager

� Team Leader

� 5 HR Advisors

� Open Mon-Fri, 9am-5pm, Tel: 0870 609 3966

HR Geographical Regions

Employee Services� Head of Employee Services – Stephen Funnell

� 2 centres – Bristol / Manchester

� Employee Service Manager – Adrian Evans Employee Services Deputy Manager – Maria Dunbar

Employee Services - Administration Team deal with the maintenance of employee payroll records up to gross on SAP and administration relating to items such as the following:-

� Offer letters/contracts

� New starters & RTW Compliance

� Recruitment advertisement

� Maintenance of personnel files

� Group Payroll Manager – Paul McGuinness Employee Services - Payroll Team deal with the maintenance of employee records from gross to net on SAP and the processing of timesheets, technical enquiries, year-end inculidng P11d’s and correspondence with HRMC.

� 1 Payroll Manager in Bristol – Janina Rodd

� 1 Payroll Manager in Manchester – Anne Hollywood

� Benefits Team

� System, Controls and Reporting Manager– Sarah Godfrey Employee Services – system, controls and reporting team are responsible for delivering system enhancements, Employee Services compliance, bespoke reporting, data cleanse and BAU support.

Booking Leave� For full information see the MITIE Employee Handbook

� Holiday year : 1st April - 31st March � No allowance to carry forward untaken holiday

� Holiday requested to be made on Leave Request form –MG(F)505

� Request not authorised until line manager has signed

� To be sent to central HR admin by Mail or scanned to shared email in-box (preference)

� Paternity/Adoption leave form – MG(F) 507

Reporting Sickness� For full information see the MITIE Employee Handbook

� Must notify line manager on first day of incapacity at the earliest opportunity � Should try to give indication of expected return date� Notification to be made personally� Text messages are unacceptable� Un-notified absence – treated as unauthorised / unpaid

� If incapacity extends to more than 7 days � Medical certificate required� Notification of continued incapacity once per week thereafter

� Return to work � Completion of Self Certification form MG(F)506 and Leave Notification form MG(F)505 (if appropriate)

� Return to work interview with line manager

Personal Details� Any change in personal details needs to be amended by completing – Staff Change of Details form MG(F)504 – and returning to central HR admin

� Name

� Address

� Telephone numbers

� Personal email address

� Marital status

� Next of kin

� Emergency contact

� Banking details

� Change form must be signed

Pension/Private Health/Life Cover

� Pension/Private Health Care � Entitlement detailed in terms & conditions

� 6 months service before invited to join

� The intakes is every month after 6 months service

� Benefits team will send employees invitations to join the schemes (where appropriate)

� Your responsibility to complete the necessary documentation and return to the benefits team.

� Life Cover � Open to all employees, form sent out with offer letter

� Your responsibility to complete and return to the Benefits team

� If not returned – will not be covered

Investors in People� We are proud to have the Investors in People (IIP) accreditation

� IIP obtained for all divisions and specialist companies within MCES in 2007

Performance & Work StandardsPerformance Standards

� World- class service� Clear communication� Personal integrity� Working with others� Commercial awareness

Work Standards

� Technical expertise� Company procedures� Presentation and image� Reliability

Employee Benefits

� A company called Asperity provide a comprehensive benefits package to MITIE employees.

Benefits include:

� Fantastic discounts, offers and competitions for our employees. Discounts will be available

with over 1500 retailers, both offline and online, examples include:

10% off at Comet, 20% off at food outlets such as Upper Crust, Burger King, Millie’s Cookies,

Delice de France, 15% at Halfords, 10% at Mothercare, Malmaison Hotels (special weekend rate

of £59), 20% at Tickets4You

Reloadable cards with Asda, Sainsbury’s (both 5% off all groceries), Top Shop, Top Man,

Burton, Dorothy Perkins, Debenhams, House of Fraser, Evans, Miss Selfridge (all 10% off)

Discounted gift vouchers such as M&S (5% off), Thomas Cook (5% off), Boots (7.5% off), Habitat

(9% off), Iceland (7.5% off), HMV (9% off), Argos (5% off), Homebase (7.5% off)

Healthcare cash plan

Bikes to work scheme and Big Instore Card (local high street discount card) launching in 2010

Childcare vouchers� Childcare voucher scheme:

� Save up to £1,195 per year

� Sacrifice part of your pay for vouchers

� Pay for registered childcare;

� Available for children up to 15 years old

� Tax-free and National Insurance free.

Save As You Earn� Government sponsored three year scheme which operates on an annual basis

� An opportunity to save direct from pay on a regular basis with an option to buy shares in MITIE

� A SAYE contract is set up with Halifax Bank Plc, contributions accumulate interest over a period of three years and a tax free bonus at the end

� Eligibility after six months’ continuous service

� You can choose how much you save (from £5 to £250) per month

Saving made simple!

MITIE Stars award

� MITIE Stars recognises and celebrates the excellent work that our colleagues carry out daily

� This is an opportunity for both client and colleague to nominate those who consistently deliver exceptional service

� Details of how to nominate can be found- On the intranet or website- Emailhelpdesk@mitiestars.co.uk - Call on 0845 408 4065- Contact your HR department

MITIE Skills Centres� 7 Skills Centres across the UK in:

� Bristol, Manchester, Birmingham, Ipswich, London, Sunderland and Airdrie.

� Over 500 students are currently studying on nationally recognised vocational courses in construction.

The Real Apprentice� There are over 343 apprentices employed across the business -many from the award winning Real Apprentice scheme.

Charity� We support regional charities

� MITIE pirates taking on the MITIE marauders

in a dragon boat race in Bristol

last year for the charity CLIC Sargent

It’s not just about donating money,

we also give our time.

� For more information on ways to get

involved contact your local

office manager or HR Manager

Equality and diversityWhat we do and why we do it?

Equality is about ‘creating a fairer society, where everyone

can participate and has the opportunity to fulfil their

potential’ (DN, 2004);

What we do

� Develop people’s talent, whilst recognising their differences;

� Treat people fairly and equally, accepting their diversity;

� E&D policy is available and communicated via intranet;

� We offer comprehensive diversity training packages.

Why we do it

� We’re passionate about helping people reach their full potential, the more successful they are, the more successful we are.

Equality and diversityResponsibilityResponsibilityResponsibilityResponsibility

� Everyone in the company has a role to play in promoting diversity and eliminating discrimination. We all have theresponsibility to behave with respect and considerationtowards everyone we come into contact with in the courseof our employment;

� We all benefit from working in a diverse, fair, inclusiveenvironment, it is essential for the future success andprosperity of the company.

Any Questions?