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04/10/2023 1
RECAP
• What was the experience like? Did it feel foreign? How?
• How did it feel having someone lead you without any explanation?
• How did you feel about not being able to communicate? To ask where you were going?
• What did you wish you could have done/know?
• HOLD ON to these feelings
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OPS - OUTGOING PREPARATION SEMINARS
2/23/2013
KIM QUACH
04/10/2023Kim Quach 3
BUT WHY OPS?
Prepare EPs for a Cultural Shock Better customer service by setting better expectations
Help EPs Match to TNs
Why not kill two birds with one stone?
Connect EPs to AIESEC and our other programs
Give them a taste of our culture.
04/10/2023Quach 4
WHAT TO KNOW… Compendium Our selling point Look at myaiesec.net for OPS materials Engage past EPs
Have them FACI or help with panels/mixers
Treat like a conference Do the AIESEC dances, give feedback forms, do ice-
breakers/ energizers Do interactive activities, don’t just lecture. Prepare them for the worst, while treating them like
AIESECers Portray that it’s okay to feel culture shock Make it worth their while
Start planning now
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WHERE…
Expectation
setting
Better
Education
04/10/2023Note: Ignore the motorcycle stuff 6
Where can I find VISA info?
I want to know about the culture of Shanghai,
China
What is travel
safety?Specif
ic Desir
es
Immediate Concerns
Broad Topics
WHAT EPS WANT US TO ANSWER?
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AGENDA- 8 HOURSOUTLINE AND SESSION OBJECTIVES
04/10/2023 8
AGENDA- 8 HOURSPROS AND CONS
Pros: Cons:
04/10/2023 9
AGENDA- 6 HOURSOUTLINE AND SESSION OBJECTIVES
04/10/2023 10
AGENDA- 6 HOURSPROS AND CONS
Pros: Cons:
04/10/2023 11
AGENDA- 5 HOURSOUTLINE AND SESSION OBJECTIVES
04/10/2023 12
AGENDA- 5 HOURSPROS AND CONS
Pros: Cons:
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SESSIONS OUTLINES: Opening Plenary
G2K and icebreakers
My AIESEC World Video of world issues History of AIESEC and other info like
acronyms Delegates share issues they care about
Cultural Sensitivity Training Simulation- culture shock Diagram and how to combat culture
shock Storytelling and scenario run-through of
discrimination and cultural sensitivity
What to Know Logistical checklist given and run through
with all EPs Storytelling
What to do/Match made in heaven Matched EPs: conflict
management/team work simulation and tips
Unmatched EPs: work 1-on-1 with EP managers, learn tips to match
Exchange Hot Seat Returnees share Questions about specific parts of a
TN are asked
Closing Plenary Goal setting Debrief and Last minute Q&A
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HOW TO FACI? Activities based on experience Different learning styles
Kinesthetic, visual, audio.
Audience Management Are they engaged?
Presentation skills Storytelling
Using/painting images
Training tips Ask leading questions
Rephrase answers
Debrief
Give and be open to receiving constructive feedback. More to come during virtual training!
Consider applying? :]
04/10/2023 15
BARE MINIMUMS:
Cultural Sensitivity, stereotypes and how to break down cultural barriers.
Logistics: immunization, paperwork, money, packing, etc. Expectations setting AIESEC culture - reviewed some AIESEC policies and specifics Contingency plans and Emergency contacts Culture Shock: definition, different phases, how to deal with it The experiences of past EPs through using a panel or mixer Impact of AIESEC internships could have on the world Invite both matched and unmatched EPs
04/10/2023 16
TO START… Decide who will plan before February 28th
Meet to design team structure- ASAP Logistics? Communications? Finance? Agenda manager?
Chair? FACIs?
Set objectives for the OPS – During team meeting TL attend virtual education about agenda, session
objectives, sesison outlines. - in March Book rooms and take care of logistics- 2 weeks
before FACIs attend virtual session on facilitation tips
methods, agenda run-through - in March I will provide suggested session outlines
04/10/2023 17
Viability of Joint OPS Options:
Sagrado & Rio Piedras 20 minutes apart SU’s in InterMetro & Humacao
Ponce & Mayaguez 1 hour apart
EPs gets to meet more peopleMotivationBut planning is more difficult
Even if not viable, can we still invite other EPs?
04/10/2023 18
ADDITIONALS TO CONSIDER: Invite parents Use external websites and resources:
http://geert-hofstede.com/countries.html lhttp://www.lonelyplanet.com/usa
EP care package: AIESEC shirt – explain importance of trading Luggage tags? Goodies? AIESEC Planet – for partner countries
Checklist with paperwork links, reminders, contact info, etc. What about having OPS-like events all throughout the semester?
EP mixers Mock interviews Resume building workshops
Invite external who specializes in cross-cultural communication Working with teams & conflict resolution Expect the unexpected
