QAD Solutions for Configurable Products Frank Feustel, Director, Product Management, QAD Inc. Jim Smith, QAD Improvement Leader, R. W. Beckett Corporation

QAD Solutions for Configurable Products

Frank Feustel, Director, Product Management, QAD Inc.Jim Smith, QAD Improvement Leader, R. W. Beckett Corporation

QAD Explore 2012

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The following is intended to outline QAD’s general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, functional capabilities, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functional capabilities described for QAD’s products remains at the sole discretion of QAD.

Safe Harbor Statement


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• Business Drivers and Challenges• QAD Solutions for Configurable Products

- Overview- Demo- Availability

• Customer Success Story – R. W. Beckett

Agenda


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Business Drivers and Challenges


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Business Drivers


High order handling

costs

24/7 self service

Customized products

Customer service as competitiv

e advantage

Lower margins

New sales channels

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• The need to be agile in delivering complex products is growing in many markets

• Manufacturers have the challenge to address demand for mass customization

• At the same time, customers also expect to be served via all channels, including 7x24 eCommerce

Manufacturers’ Challenges


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• Enables global manufacturers to configure products of low complexity- Higher customer service levels- Lower inventory costs- Commonly known as “Features and Options”

What are QAD Configured Products?


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• Enables global manufacturers to configure products of medium to high complexity- Full implementation of mass customization- Higher customer service levels- Lower inventory costs

What is QAD Configurator?


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Configured Products Versus Configurator


• Configurator- Creates new items, BOM, routing- Standard Work Orders- Rules-based

• Configured Products- Keeps item and creates SO BOM- Final Assembly Work Orders

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• Enables global manufacturers to offer easy to use self-service- 24 / 7 access via web browser- Optimized end-to-end fulfilment- Improved customer responsiveness

What is QAD Customer Self Service (CSS)?


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Whole Product Integration


QADCSS

QADEnterprise

Applications

QADConfiguredProducts

QADConfigurator

March 2012 (CSS 5.2)

Support of QAD Configurator 5.3

Sept 2011 (CSS 5.1.3)Full QAD Configured Products support

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• Delivering an integrated suite for complex configured products

• Improving customer service• Streamlining order and quotation process

- Reduced error rates- Reduces lead time to fulfill orders

• Allowing for B2B customer self service

Supports the Effective Enterprise


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CSS and Configurable Products Integration


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• Integration is not a separate module• Usability

- Simplicity, visibility, performance

• Business functions- Simple “Features and Options” capabilities in

CSS- Full product configuration capabilities in CSS- Visibility of configurations

• High value to customers

Design Concepts


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• Upload of configurable products to CSS• Configurable products in the catalog

- New Configured Products entry screens- Integration of existing Configurator

Questionnaire- New Standard configurations maintenance

• Shopping Cart with configured items• Order templates• Check out• Finish order with configured items

Product Configuration


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Demo


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Demo


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Availability


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• Solution Components- Enterprise Applications, incl. Configured

Products- Configurator- CSS

• CSS Integration- Availability March 2012- Support of eB2.1 SP4 and higher, including EE

Availability


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Customer Success Story – R. W. Beckett


• Founded in 1937• Privately held family

business• Core Values:

- Integrity- Excellence- Profound Respect for the Individual

• QAD Customer Since 2007

History of R. W. Beckett

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Complex Configurable Products

• North Ridgeville, Ohio• Outstanding Safety Record• World Class Manufacturing

Operation

Our Facility

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Our Products• Fuel oil combustion products• Electronic safety controls• HVAC related products.


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Our Customers


• Eliminate spreadsheets and MS Access databases

• Move tribal knowledge into common repository

• Be adaptable to change

Project Goals

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• IT• Sales/Marketing• Manufacturing• Engineering

Project Team

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• Implement all major product lines- New specifications- Changes- Quotes

Project Scope

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Implementation

• Preliminary Questionnaire • Features • Sales Rules• Product Structure and Rules


http://www.beckettcorp.com/qad_explorer/questionnaire_example.pdf

http://www.beckettcorp.com/qad_explorer/features_examples.pdf

http://www.beckettcorp.com/qad_explorer/sales_rules_examples.pdf

http://www.beckettcorp.com/qad_explorer/product_structure_rules_example.pdf

• Redevelopment of Product Structures• Limit Questions• Pricing

Major Project Hurdles

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• Standardization• Stored Configuration Details• Improved Pricing

Major Achievements

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• QAD supports various scenarios for complex configurable products- Customer Service and Engineering- Customer Self Service

• Beckett is a great customer success story – but not the only one

Summary


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Jim SmithQAD Improvement LeaderR. W. Beckett [email protected]

Frank Feustel Director, Product ManagementQAD Inc. [email protected]

Questions & Answers


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• Register for Webinar (opening soon)QAD CSS for Configurable Products http://www.qad.com/erp/Webinars/

Next Steps


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www.qad.com© QAD Inc 2012

http://www.qad.com/

Documents

QAD Solutions for Configurable Products Frank Feustel, Director, Product Management, QAD Inc. Jim Smith, QAD Improvement Leader, R. W. Beckett Corporation