RE/MAX EUROPE

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www.remax-europe.com

The Life Story of

Frank PolzlerChairman and Co-FounderRE/MAX Europe and the Integra Group

(Polzler/Schneider North American Operations)

Over 50 Years of Over 50 Years of Experience of Experience of

a European Immigranta European Immigrant

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BACKGROUNDBACKGROUND

• Born on 18 April 1933 in Prebensdorf, into an upper middle class family

• Owned and operated a flour and saw mill and a large farm of approximately 200 hectares with 150 pigs and 100 cattle

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• In early 1953 applied for Visa for the United States and was turned down

• Received Visa for Canada in September 1953

• Sold my motorcycle so that I could pay for the fare

• Landed in Quebec In November 1953 with $40 in my pocket

• Hotel Chateau Frontenac was a beautiful site

S.S. Columbia

Hotel Chateau Frontenac

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• Arrived by train to Toronto• Was told by the Canadian

Embassy in Austria that there would be a job waiting for me upon my arrival

• There was no job (as you can see I am only looking at the paper since I could not speak or read English)

November 1953

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• First job in Canada was working for a bakery

• Learned English by watching TV and going to the movies

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HOW TO SURVIVE 50 YEARS HOW TO SURVIVE 50 YEARS IN THE REAL ESTATE IN THE REAL ESTATE BUSINESSBUSINESS• Obtained my real estate license in

September 1958 after answer the following advertisement

Real Estate Career Opportunity

If you have a good personality, get along well with people, be a self-

starter and motivated and have the desire to make a difference in your

life call (0) 387 5446. No experience necessary—will train you

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BACKGROUNDBACKGROUND• First broker I worked for gave me a fairly hard

interview consisting of the following questions: Do you have a family? – Answer - yes Do you have a house? – Answer - yes Do you have a mortgage? – Answer - yes Do you have a car? – Answer - yes Do you have payments on the car? – Answer – yes Do you need a draw? – Answer – What is a draw? –

Response – you are hired – he realized that I would have to work very hard in order to succeed

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• Decided to get my brokers license in 1959

• I took Real Estate very seriously and worked very hard and it proved to be very successful

• Purchase a brand new Pontiac in 1962 for $3,200 with electric windows

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BACKGROUNDBACKGROUND• In 1967, I started Polzler Real

Estate and it grew over the years to six offices and 140 sales associates

• Focus of the business was on training and recruiting

• Major competition were the banks with 60% of the market and many regional brokerages

• By the mid 70s I got involved in commercial building which proved to be a disaster – I almost went bankrupt - but I never gave up

“The ACTION People”

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THE EARLY YEARSTHE EARLY YEARS

• In order to compete we needed to be part of an international franchise network with a brand name

• Heard about RE/MAX and wanted to investigate further

• We decided to negotiate an arrangement with RE/MAX for the territory of Eastern Canada at that time was 6 provinces including Quebec

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• Was able to convince Dave and Gail to take a chance on our group

• Between Walter Schneider, Greg Gilmour and myself, we scraped together down payment to purchase the regional franchise rights for Eastern Canada

Dave and Gail Liniger, Owners of the RE/MAX

Brand

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• Discussions with Dave Liniger did not go so well (for complete details read the book “Everybody Wins”)

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• Canadian operation grew very fast

• There was very adverse conditions in the market with 15% to 17% mortgage interest rates

• Many real estate companies went under and we were still building against all odds

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• Another disaster – had an accident in 1983 but this didn’t slow down our growth of selling franchises and recruiting agents

• During my six weeks stay at the hospital I was making phone calls for recruits and franchise prospects

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RERE//MAXMAX INTERNATIONAL – INTERNATIONAL – OPEN OFFICESOPEN OFFICES

*Source: RE/MAX International – December 31, 2008

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

8,000

9,000

10,000

1982

1983

1984

1985

1986

1987

1988

1989

1990

1991

1992

1993

1994

1995

1996

1997

1998

1999

2000

2001

2002

2003

2004

2005

2006

2007

Year to Date 6,929

2008

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RERE//MAXMAX INTERNATIONAL – INTERNATIONAL – NUMBER OF ASSOCIATESNUMBER OF ASSOCIATES

*Source: RE/MAX International – December 31, 2008

First 10 years slow growthSimilar to European regions

0

40

80

120

RE/MAX International Associate Growth (x 1,000)

1982

1983

1984

1985

1986

1987

1988

1989

1990

1991

1992

1993

1994

1995

1996

1997

1998

1999

2000

2001

1974

1975

1976

1977

1978

1979

1980

1981

2002

2003

2004

2005

2006

2007

Year to Date 100,000+

2008

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NORTH AMERICAN OPERATIONS NORTH AMERICAN OPERATIONS (CANADA AND U.S.)(CANADA AND U.S.)

• Our North American operations consist of five Canadian Provinces and nine U.S. States

SALES OFFICES AGENTS TRANSACTIONS

Ontario-Atlantic (15M) 337 8,600 124,918 New England (14.6M) 252 3,076 32,089North Central (10.5M) 196 2,122 27,118Indiana (6.5M) 98 1,293 20,920 Europe (550M) 1,705 10,217 88,250

2, 588 25,308 293,295As of December 31, 2008

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Pamela AlexanderCEO and Managing Director of

North American Operations

Michael PolzlerExecutive Vice President and

Regional DirectorRE/MAX Ontario-Atlantic Canada

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Walter SchneiderPresident and Co-Founder

RE/MAX Europe

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• My partner, Walter Schneider and I are very thankful to RE/MAX International for the opportunity to join an incredible business

• We have never complained about the money that we have sent in to be a part of RE/MAX

• The more money we send RE/MAX International the more money we make

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EUROPE EXPANSIONEUROPE EXPANSION

• Dave Liniger and RE/MAX International gave us another chance - the opportunity to develop the RE/MAX brand throughout Europe

• In 1994 formed RE/MAX Europe in Zug, Switzerland

• We had no idea what a huge challenge we were taking on in a marketplace of 550 million

• Everybody in Europe said that RE/MAX would never work - “it is different here”

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OPENED IN JUNE 1994HEADQUARTERED IN

ZugSwitzerland

REGIONAL SERVICES OFFICE

VIENNAAustria

RERE//MAXMAX EUROPE EUROPE REGIONSREGIONS

As of December 31, 2008

RE/MAX Europe OperatingRegions

RE/MAX Europe Pending Regions

ICELAND

SCOTLAND

IRELAND

DENMARK

SPAINPORTUGAL ITALY

GREECE

TURKEY

ISRAEL

SWEDENNORWAY

POLAND

Belarus

Ukraine

Moldova

Mace.

ROMANIA

BULGARIASERBIA

HUNGARY

SLOVAKIA

CZECH REP.

SLOVENIA

Bos.&Herz.

MONT.

Albania.

LITHUANIA

BELGIUM

UK MIDLANDSWALES

Russia

UK SOUTH

UK NORTH

MALTA

LUXEMBOURG

NETHERLANDSGERMANY

AUSTRIA

UK LONDON

CROATIA

SWITZERLAND

FRANCE

FINLAND

ESTONIA

LATVIA

Newest Regions

Macedonia and Albania

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RERE//MAXMAX EUROPE – EUROPE – CHALLENGES & OPPORTUNITIESCHALLENGES & OPPORTUNITIES

• 40 different countries plus Turkey and Israel

• 30 different languages

• Before the Euro (€) – 30 different currencies

• Very little organized real estate

• Very few professional realtors and associates

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RERE//MAXMAX EUROPE – EUROPE – CHALLENGES & OPPORTUNITIESCHALLENGES & OPPORTUNITIES

• There is no unified Multiple Listing Service (MLS) in place

• Poor customer service

• No other company operates by a code of ethics

• NO COOPERATION exists between agents, offices or other broker/owners

• No formal training programs in place or licensing

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RERE//MAXMAX EUROPE EUROPE

As of January 14, 2009

1,705 Total Number of Open Offices10,435 Total Number of Associates

5.4 Average Associates per Office330 Total Number of Franchises 2008

88,250 Total Transactions* for 2008

Regional Sales Ongoing

14th Year Statistics

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RERE//MAXMAX EUROPE – EUROPE – OPEN OFFICESOPEN OFFICES

No.

of A

ssoc

iate

s

1,5511,459

1,294932

762608528

403246

159

1,705

0

500

1,000

1,500

2,000

2,500

1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

SalesTendency


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RERE//MAXMAX EUROPE – EUROPE – NUMBER OF ASSOCIATESNUMBER OF ASSOCIATES

No.

of A

ssoc

iate

s

28 327 457 587 900 1,1102,052

3,620

5,7207,531

10,21710,435

9,354

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000

18,000

20,000

1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008

AssociatesTendency


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SUMMARYSUMMARY

• This has been a partial overview of my life’s journey

• Throughout my life things have become progressively better for myself, my family and my associates

• Everyone has the same opportunities in life

• To be successful you must have a positive attitude and be willing to work very hard

• Be prepared to take chances and risk - never give up

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SUMMARYSUMMARY• Success will not happen overnight – it is a slow,

progression of self-created positive events, hard work and staying power

• Customer service must be Number One

• Realizing constant change and staying focused on constant growth

• Everyone in this room has the same opportunities – all you have to think about is how you want to achieve your personal goals

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RE/MAX EUROPE