Setting Bar: Best Practices for CW Engagement€¦ · Contingent Workforce Legal Update 2015 ‐ACA and other concerns 6/24/2015 Contingent Workforce Best Practices for APAC 7/15/2015

©2015 by Crain Communications Inc. All rights reserved.

Setting the Bar: Best Practices for CW EngagementPresented by:

John Heigl, Consultant, Global Flexible Staffing Services, Eli Lilly

Scott Moorhouse, Consultant, Fieldglass

Adrianne Nelson, Director, Global Services,Staffing Industry Analysts

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Our speakers today…


Adrianne Nelson, Director, Global Services,Staffing Industry Analysts

Scott Moorhouse, Consultant, Fieldglass

John Heigl, Consultant, Global Flexible Staffing Services, Eli Lilly

CW Request CW Sourcing CW Selection

CW Onboarding

CW Assignment Management

CW Off‐boarding

CW Payrolling Independent Contractors

Contingent Worker Engagement Best Practices

10

Contingent Worker Engagement

© 2015 Fieldglass, Inc. All rights reserved. Proprietary and Confidential.

Best Practices

S O U R C I N G S E L E C T I O N A S S I G N M E N T M G M T.

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- Engage in demand planning- Use accurate job

requirements- Limit suppliers in

distribution

Contingent Worker Sourcing


Polling Question

How many suppliers per contingent worker job requisition/ type do you allow?1) 1‐5 2) 6‐103) 10 or more4) No limit5) Don’t know

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Engage in Demand Planning


Sourcing Best Practice #1

- Communicate future needs with suppliers (ie, company will begin building mobile app in six months)

- Implement parallel distribution practices

Focus on roles that are hardest to fill.

14

Use Accurate Job Requirements


Sourcing Best Practice #2

- Include experience levels (junior, senior, etc.)- Hold intake calls to vet requirements/needs for

professional roles

Clearly distinguish between necessary skills and “nice-to-have” skills.

15

Limit Suppliers in DistributionSourcing Best Practice #3

- Distribute postings to no more than five suppliers (for easy-to-fill positions)

- Develop partnerships with strategic suppliers

Beware of favored suppliers that are not supported by QERC metrics.


16

Communicate…- engagement priority- candidate statusselection timeframe

Contingent Worker Selection


Do you have a time limit for managers to grant interviews?

1) Yes 2) No

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Communicate Engagement PrioritySelection Best Practice #1

- Align candidate submission rules to engagement management priority


Poor communication can lead to poor candidates.

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Communicate Candidate StatusSelection Best Practice #2

- Provide suppliers with regular updates on requisition status

- Apply and communicate reasons why candidates are not shortlisted or, if interviewed, not selected


Rejection reasons could lead to disagreements.

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Communicate Selection TimeframeSelection Best Practice #3

- Establish and communicate timeframe for selection- Create and communicate business rules that will be

enforced when timeframe is not met


Don’t communicate information too early.

21

- Define a time & expense policy

- Survey key stakeholders - Establish transparent

pricing

Contingent Worker Assignment Management


Polling Question

Are you currently collecting pay rate information for all contingent workers?1) Yes2) No

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Define a Time & Expense Policy

Assignment Management Best Practice #1

- Communicate the types of invoices allowed- Develop documentation if needed (potentially mirroring

FTE requirements)


Be aware of potential supplier pushback.

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Survey Key StakeholdersAssignment Management Best Practice #2

- Solicit regular program feedback from managers, suppliers and workers

- Gather worker quality feedback throughout entire worker assignment


Low response rates if not an automated process or action not taken on feedback.

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Establish Transparent PricingAssignment Management Best Practice #3

- Require pay rate information on all workers from suppliers

Buyer must be willing to increase rates when market dictates in order to facilitate partnership.


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Key Best Practices for Eli Lilly

Best Practice Quality Efficiency Cost Risk Benefit

Upfront start date & steptimeline agreement ✔ ✔

Increases EM satisfaction by 50% with the same exact delivery time

Experience levels with titles ✔ ✔ ✔

Ensures experience & prevents overbuying

Intake call (professional) ✔ ✔ Ensures best candidates submitted quickly

Send resumes in parallel if priority is quality ✔ ✔

Incents best – not first – candidate

<6 suppliers per easy-to-fill request (<4 LIDS) ✔ ✔ ✔

Engages suppliers, minimizes candidate processing

Measure worker quality throughout assignment ✔ ✔

Facilitates improvement of #1 buyer priority & complaint area

Publish guidelines (ex. time & expense) ✔ ✔ Reduces risk and reprocessing


Confidential Report – NOT for Distribution | ©2015 by Crain Communications Inc. All rights reserved.

Thank you to our sponsor



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Contingent Workforce Best Practices for APAC 7/15/2015CW 3.0 Increasing Value in Mature CW Programs 7/22/2015Future Workforce: Next Generation Workforce Management 8/26/2015CW 1.0 Making Sense of the CW World 9/23/2015Technology Trends 9/23/2015HR and Procurement , who runs the show? 10/28/2015Online Labor Marketplaces 10/28/2015VMS MSP Landscape 11/19/2015In House vs Outsource, which model is right for you? 12/17/2015

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• Copies of the slides and a link to the audio recording will be distributed to all attendees within 48 hours following the webinar

• A replay of the webinar will be available for CWS Council Members at www.staffingindustry.com

• Research links:

• Contingent Workforce Engagement Best Practices

• 2014 Contingent Buyers Survey: How do buyers find and select their staffing suppliers?

Documents

Setting Bar: Best Practices for CW Engagement€¦ · Contingent Workforce Legal Update 2015 ‐ACA and other concerns 6/24/2015 Contingent Workforce Best Practices for APAC 7/15/2015