UBND TiNH KON TUMsoTlJPHApCaNG HOA XA Hal CHi; NGHiA VIET NAM. . .

DQc I~p- Tlf do- H~nh phuc

S6:05IKH-STP Kon Tum, ngayeJJ.thang 01 nam 2018

KEHO~CHpha,t huy uu di~m, kh~c phuc tan tai, han ch~ trong cong tactiep cong dan va giai quy~t khi~u n~i, tA cao cua cong dan

Thirc hien Cong van s6 3338/UBND-TD ngay 11112/2017 cua Uy ban nhandan tinh Kon Tum v~ viec xay dung va thuc hien KS hoach phat huy cac Uti diem,kh~c phuc cac ton tai, han chS trong cong tac tiep cong dan, giai quyet khiSu nai,t6 cao cua cong dan, Sa Tu phap xay dung KS hoach triSn khai nhir sau:

I.M1)C ntcn, YEU cAu1. M1}c dichTang cirong cong tac ph6 bien, quan trier va thuc hien nghiern tuc cac chi

thi, nghi quyet cua Dang, phap lu~t cua Nha nuoc v~ cong tac tiep cong dan, giaiquyet khiSu nai, t6 cao nh~m nang cao nh~n thuc, y thuc trach nhi~m cho toan thScong chuc, vien chuc va nguai lao d(mg trong co quan.

TiSp tl;lc phat huy nhfrng Uti diSm, kSt qua d~t duQ'C, d6ng thai kh~c phl;lCnhfrng t6n t~i, h~n chS trong cong tac tiSp cong dan, giai quySt khiSu n~i, t6 caocua Sa Tu phap trong thai gian qua, nh~m dam bao cho cong tac nay duQ'c thl;l'Chi~n hi~u qua, nghiem tuc, h~n chS thelp nhelt cac Vl;lvi~c khiSu n~i, t6 cao dongnguai, phuc t~p, keo dai co thS xay ra, gop ph~n dam bao tr~t tv an to an xa h9itren dia ban tinh.

2. Yeu cfiuVi~c t6 chuc tiSp cong dan, giai quySt khiSu n~i, t6 cao phai dam bao dung

theo quy dinh cua phap lu~t, thiSt thvc, hi~u qua, t~n tlnh, chu dao va nang caotinh th~n, trach nhi~m trong vi~c phl;lCV\l nhan dan.

II. NQI DUNG1. TiSp t\lC ph6 biSn, quan tri~t va thvc hi~n nghiem tuc Chi thi s6 35-

CT/TW ngay 26/5/2014 cua B9 Chinh tri v~ tang cuang sv lanh d~o cua Dang d6ivai cong tac tiSp cong dan va giai quySt khiSu n~i, t6 cao; Lu~t TiSp cong dan nam2013; Lu~t KhiSu n~i nam 2011; Lu~t T6 cao nam 201~; Nghi, di~ s675/2012/NB-CP ngay 03110/2012 cua Chinh phu quy dinh chi tiet m9t so dieu cuaLu~t KhiSu n~i; Nghi dinh s6 76/2012fNf)-CP ngay 03110/2012 cua Chinh phuquy dinh chi tiSt thi hanh m9t s6 di~u cua Lu~t T6,cao; Nghi dinh s? 6~/20 14/ND­CP ngay 26/6/2014 cua Chinh phu quy dinh chi tiet thi h2mh mQt so dieu cua Lu?tTiSp cong dan; Chi thi s6 14/CT-TTg, ngay 1?/5/2012 cua T~u tua,ng chin~ phuv~ cheln chinh va nang cao hi~u qua cong tac tiep dan, giai quyet khieu n(;li, to cao;Chi thi s6 03/CT -UBND ngay 26/02/2014 cua UBND tinh v~ tang cuang cong tac

ti~p cong dan, giai quyet khi~u nai, t6 cao tren dia ban tinh ... cho toan the congchirc, vien chirc va ngiroi lao dong trong co quan.

- Dan vi chu tri: Thanh tra Sa;- Dan vi phoi h9P: Phong Ph6 bien, giao due phap luat;- Thai gian thiec hien: Thuong xuyen.2. Tang cuong trach nhiern cua Giam d6c Sa, Thu tnrong cac Phong, Trung

tam true thuoc Sa trong viec thuc hien Luat Ti~p cong dan narn 2013, Luat Khi~unai nam 20 II, Luat T6 cao nam 20 II va cac van ban huang d~n thi hanh.

- Don vi thuc hien: Cac Phong, Trung tam true thuoc Sa;

- Thai gian thuc hien: Thuong xuyen,3. Ti~p tuc ra soat, b6 tri cong chirc du nang hrc, co trach nhiern va dap irng

yeu cftu vS trinh dQ, chuyen mon nghiep vu d~ dam nhan nhiern vl,l ti~p cong dan,ti~p nh~n, tham muu xu Iy, giai quy~t, tra lai dan khi~u nf:li,t6 cao cua cong dan.

- Dan vi chu tri: Van phong Sa;- Don vi ph6i h9'p:Thanh tra Sa;

- Thai gian thvc hi?n: Thuang xuyen.4. Thuang xuyen cu cong chuc tham gia dao tf:lO,b6i duOng, t?P hu~n vS ky

nang nghi~p vI,!ti~p cong dan, XLI' Iy dan thu khi~u nf:li,t6 cao cho cong chuc duQ'cgiao thvc hi~n nhi~m vI,! nay nh~m dap trng yeu cftu, nhi~m VI,!trong tinh hinhmaio D6ng thai, b6 tri dia diem ti~p cong dan thu?n ti~n, phil hQ"Pvai kha nangcua dan vi, dap trng nhu c§u ti~p cong dan.

- Dan vi chu tri: Van phong Sa;- Don vi ph6i h9'p: Thanh tra Sa;- Thai gian thl:l'Chi¢n: Khi ph<itsinh cac lap b6i du6'ng, t?P hu~n.5. Th\Ic hi~n nghiem tuc vi~c ti~p cong dan thuang xuyen cua Thanh tra Sa;

ti~p cong dan dinh ky va dQt xu~t cua lanh df:loSa thea dung quy dinh cua Lu?tTi~p cong dan,nam 2013.

- Dan vi thl:l'Chi¢n: Thanh tra Sa;- Thai gian thvc hi?n: Thuang xuyen.

6. Ti~p tl,lCth\1c hi~n co hi~u qua vi~c kiem tra, ra soat va t?P trung giaiquy~t d6i vai cac Vl,lvi~c khi~u nf:li,t6 cao dong nguai, phuc tf:lP,keo dai ph<itsinhthea tinh th~n K~ hOf:lchs6 21OO/KH-TTCP ngay 19/9/2013 cua Thanh tra Chinhphll va K~ hOf:lchs6 2424/KH-UBND ngay 24/10/2013 eua UBND tinh (n~u eo);nhanh chong giai quy~t, xu Iy, tra lai cho cong dan va bao cao k~t qua giai quy~tdan khi nh?n duQ'c van ban chuy~n dan cua UBND tinh, cac nganh, co quan chucnang (n~u co); khong de xay ra tinh trf:lngcong dan khi~u nf:li,t6 cao vuQ'tc~p ho~ckhi~u ki~n dong nguai; th\Ic hi~n dung quy dinh vS ch~ dQ bao cao dinh ky congtac ti~p dan, giili quy~t khi~u nf:li,t6 cao; kip thai ph6i hQ"Pvai Ban Ti~p cong dan

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unh \',1 cac en quan chirc nang cua rinh 1ier (')!lg (LIll U-;i l't) cc"mg dan den khicunai. l(\ cao, kicn nghi phein a~h rui Tru Sf)' li~T ...'()I:~ d{1Il rna S\J' \ iec co lien quanden trach nhiern va tharn quyen ~~iai qLi\ ~l dJ<l S\)' TLI' phap.

- Dan vi thuc hien. Thanh Ira SO". " ,

- Thoi gian thuc hien: Thuong XUY~I',

7, Thuc hien d~y du ch,~ dQ boi JLl~{~l'ilgd()i \'()'j cong ChLI'C thuong trill' ticpC(lllg dan to.i dia di~m ti~p cong'tHIn CLI[l SO' I'll' rh:1r theo quy dinh tai Nghi quy01s/) 1()/:::OI71\:()-:-HDND IlB,Ry:2) 7/2C\l7 '':UJ Il!)~D unh "Ql(\' dinh muc chi hl,;idu/mg d(fi voi nguoi Ibm nhiem VL;f l{(i/) c(;n,~ .l.in, .\H (1" (1o'J1khiJu nai, t6 cao. kicnngh], plum anhtai cdc. Tru SO'Ti/p congdin /{'J{ic (1iLl aiem lidp c6ng dan tn217 c1ia,b(i\~1I/nh Kun Tum", C~p trang phl,1c cha r:ong i:i1LI'C thucrng trl,1'c ti~p cong dall t~tidia di~m ti~r cong dan cua So' Tu Oh3j) d1e0 quy dinh eua phap lu?t. .

- /)O'n vi chu tri: Van ph6ng So';- Dan vi ph6i h9'P: Thanh w) Sa;- Thaigian thvc hi¢n: Qu~' lI20 18 \ a tht)'i gian ti~p theo.

III. TO CHUC THljC HItNJ . \

.'.,

I. Can:Glr K~ ho~ch mlY, ca:c Phong, Trung tam tn,rc thuQC Sa t6 chuc tr;i~pkbai th~rc hi~n theo nQi dung nhi~m Vl,1du'Q'c g:(lo.

2, Giao Thanh tra Sa cO":Tach, nhi,~m then d6i. ki~m tra, don db :vi~ th0'chi~n Ke ho~ch nay. Dinh ky t6ng hqp, tharn n1 U'U lanh d<;loSa bao cao k~t qua th~rchi~n gLJ'iUBND tinh, Thanh tra tinh va Ban Tiep cong dan 'tinh theo quy dinh.

Tren day la K~ h09Ch phat huy U'u <diem, kh~c phl,1c t6n t~i, h:;m ch~, trongcong tac ti~p ,cong dan va giai quy~t khieu n?i. t6 cao cLla Sa Tu phap tinh KonTurnI~

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Ncr; nh~n: ~ .. U'~>JD linh (b/c);- Rl:'n Phap ch~ HDND tinh (b/c);, F3~~1Tiep cong dan tinh (b/c)- Thanh Ira tinh (b/c);- nan G iam ct6c S(\ (b/e);- Cae Phong, Trung lam tqJC thuQc So' (tlh);-1,ulI VI'. TTR/SI'P~

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