Strategic Business Partner

Maria Elena De GuevaraAVP of HR

San Jose State UniversityJanuary, 2010

What’s it all about?

“HR is an oxymoron! It is neither human nor resourceful!”

Customer Sentiment

The HR History

1970-Compliance/Rules and Policies 1980-Organizational

development/culture 1990-Complex Compliance/HR

Expertise 2000-Human Capital

Traditional vs. Business Partner

Provide services as requested

Tell management what they can’t do

Look to org to define HR purpose

Transactional

System-wide orientation.

Share accountability Integrated mgmt/hr

plans Strategic

Separation Integration Isolation

HR Plans (with minimal

management input)

Management Plans (with

minimal HR input)

Integrated organizational

planning

Strategic Business Partner

Formulation of HR strategies-linked to organization’s strategic goals and outcomes

Finance

Employees

Businessprocesses

Customers

MissionVisionValues

Balanced Scorecard

Business Partnering

Focus:– Business – Customer– Operation– Resources, including human

HR Assessment: 1 to 5

HR professionals have a strong understanding of the org business

HR focuses on business results, not activities We have people, performance, information,

and work processes that are tied to org direction

We assess HR professionals against the competencies required to achieve org outcomes

Benefits, what benefits?

Making the Transformation

Phase I: Build the Business Case Phase II: Start w/the End in Mind Phase III: Redesign HR Phase IV: Engage the Org

SBP Competencies

Know the Business Political Acumen Innovation and Risk Change Management Principles Trustworthiness

Applying BP

Upgrading all HR services in an aligned, integrated, and innovative ways that support the organizational direction

Random Acts of Improvement

= Programs & Activities

Achievement of HR plans

Alignment

= Programs & Activities

Achievement of Organizational GOALS

Tools for BP

When things go south…..

Is it a Noun or Verb? Lack of skills (mgmt & hr) Lose contact Poor service delivery model Duplication at the business level

Summary

Know the business Get the skills Take Stock Just do it Have fun!