Tamara A. Medero272 Ridge Road

Lyndhurst, NJ 07071Mobile: (862) 668-6411

tmedero@yahoo.com

Summary: Strategic HR Professional credited with serving as the catalyst for a series of innovative HR initiatives. A creative thinker, problem solver and decision maker. Knowledgeable in state and federal laws regarding ERISA, HIPAA, EEO, OSHA, FMLA, FLSA, ADA, ADEA, ACA and many more. Strong communications, interpersonal relations, mentoring, negotiation and mediation skills.

Specialties: Expertise in: HR Policy & System Design, Project Management, Revitalization, Employee Relations & Team Building, Benefits & Compensation, Strategic Planning & Leadership, Training & Development; Diversity Management Plans, Recruitment, Selection & Placement and Labor Relations.

January 2016 – Present Sunspire Health-Human Resources Manager Segued from a Professional Employer Organization (PEO) to building an internal Human Resources

Department. Responsible for recruiting and on-boarding 15-20 candidates weekly for 13 mental health facilities

nationwide. Manage 11 on-site Human Resource Assistants. Built and Implemented MyStaffingPro applicant tracking system. Assisted in developing and implementing Paychex Flex system. Assisted in the development and implementation of Paycom due to payroll provider switch Created and implemented a recruiting and onboarding process. Set-up and review drug screens and background checks for all new hires. Set-up process for terminations and promotions. Responsible for full benefits administration including all health plans, 401K and Cobra. Manage and coordinate with the outsourced benefits center to ensure all employee questions regarding

benefits are addressed and resolved. Responsible for managing all leaves of absence. Conducted new hire orientation.

October 2005 – August 2015 Gym Source-Human Resources Manager Provided full HR support for a staff of 200 employees including Drivers, Installers, Technicians, Warehouse, Sales, Customer Service and Management personnel. Implemented a pre-employment drug screening and background check policy. Responsible for changing the company’s payroll process from manual to automated ADP Paychex Preview and Time and Labor online timekeeping software. Introduced a company handbook and employee portal. Streamlined the HR process by partnering with Paychex HR Solutions. Implemented safety training programs to reduce work related accidents/injuries. Responsible for all managing all aspects of employee benefits, leave of absence and workers compensation. Perform full cycle recruitment for all Gym Source facilities in Northern, NJ; Florida; Maryland, Arizona, North and South Carolina, and Rhode Island. Provide coaching and counseling to employees and managers to maximize performance. Conducted and facilitated all new hire orientation and training. Generated offers of employment and benefits packages. Conducted employee terminations and exit interviews. Participate in all Labor hearings. Processed biweekly payroll for 200 employees.

June 2004 – October 2005 Bed Bath & Beyond/Harmon Stores-Human Resources Generalist Responsible for an entire Ecommerce distribution center, which staffed over 300 employees. Upon hire, reduced employee turnover from 80% to 39%. Performed full cycle recruitment of Customer Service Representatives, Warehouse personnel, and Management. Performed pre-employment background checks and drug testing. Provided coaching and counseling to employees as needed. Responsible for administering all employee warnings, merit increases, exit interviews and terminations. Maintained accurate employee files. Processed all new hire paperwork and performed maintenance as needed. Responsible for managing all leaves of absence, workers compensation and disability claims. Managed employee benefits plans including Medical, Dental, Life Insurance and 401k. Experience and ability to handle and maintain a wide range of confidential and sensitive information in a professional manner. Trained 4 new HR assistants on all company policy and procedures.

January 2003 – April 2004 NorVergence, Inc.-Corporate Recruiter Performed full cycle recruitment of Inside Sales, Customer Service, IT and Clerical positions. Established new resources for bringing in qualified candidates. Initiated cold calls and obtained referrals to develop new relationships, resources and leads. Attended job fairs and was the company liaison to staffing firms and other recruiting agencies. Conducted interviews and extended job offers as well as provided maintenance calls to new hires. Performed orientation seminars for all newly hired employees. Conducted exit interviews. Supplied the Human Resources Director with weekly recruiting statistics and progress reports, consistently meeting daily andweekly goals.

May 2001 – August 2002 Adecco Staffing Services - Placement Recruiter Presented the Adecco system of providing placement support to prospective clients. Obtained information as to the particular needs of existing and prospective clients. Made follow up calls to gather details regarding open positions within the client’s organization. Maintained written records of all visits to client’s facilities. Demonstrated knowledge of standards of the National Association of Personnel Consultants, all local, state and federal laws and regulations as they pertain to employment. Ensured placement activities adhered to all laws and regulations, such as Minimum Wage and Equal Employment Opportunity laws as well as state licensing regulations. Provided telephone screening and in person interviews with prospective candidates, describing the specific position to candidates to ensure compatibility. Participated in the testing of candidates’ skills as they pertained to the client’s requirements for the job. Performed reference checks and presented candidate information to the client. Developed and implemented a recruiting strategy that supported current job listings. Maintained a listing of candidates for future needs.

August 1996 – May 2001 Publishers Circulation Fulfillment, The New York Times Home Delivery - Promotion to Team Leader Managed The New York Times call center operations by observing call volumes and service levels, coordinating staffing activities and resources to ensure organizational goals, objectives and quality customer care are achieved. Supported, trained, coached and counseled representatives, monitoring call quality to ensure representatives are using the customer service response model to provide quality customer care. Analyzed ACD reports to evaluate team and individual performance, while recommending improvements in order to achieve optimum performance expectations. Developed and maintained effective working relationships with field personnel and any other key New York Times home delivery representatives, to ensure satisfactory resolutions to customer complaints. Participated in the recruitment, selection and hiring process of customer care representatives.

Worked with project teams to analyze, recommend or implement policy, procedure and/or system changes.Promotion to Quality Assurance Monitor Responsible for the monitoring and coaching of 120 customer care representatives. Trained new employees, using monitoring tools and the Customer Care Response Model as a guide. Developed monthly spreadsheets for management review, highlighting the strengths and weaknesses of all reps.Customer Care Representative Addressed customer inquiries regarding the home delivery of The New York Times . Acted as liaison between field personnel and the customer. Promoted products and provided credits when necessary.

Education 1994-1996,Passaic County College, Paterson, New Jersey1998, Human Resources Management Certificate, Fairleigh Dickinson University

Skills : Microsoft Office, HRIS (ADP and Paychex) Timekeeping and Payroll Processing software: Paychex Flex, Time and Attendance, HR Online, My Staffing Pro, Preview, Kronos, Stromberg Timekeeping Software

Bilingual: Spanish