Issue 196 | November 2015

Automation, Mobile and Static Racking Systems

for Coldstores

www.ssi-schaefer.co.uk

Logistics for small stores p6The challenge of serving small stores and online retailing

The shadow falls on solar p8WIll the cut in solar subsidies stall warehouse solar power use

Situational intelligence p9How saving data can cut food spoilage in the cold chain

It’s not a phone: it’s a computer p15Igloo uses real-time notifications and monitoring to boost service

Dedicated to the UK temperature controlled logistics industry

TelematicsIgloo meets the challenge

Dedicated to the UK temperature controlled logistics industry Issue 198 | November 2015

14

From the editor

Access a telematics platform

EDITOR Dean Stiles t: +44 (0) 1304 228 196 e: dean.stiles@coldchainnews.com

NEWS EDITOR Sally Nash t: +44 (0) 7748 842 320 e:sally.nash@coldchainnews.com

ART EDITOR Becky Westlake t: + 44 (0) 1326 259752

PHOTOGRAPHER Graham Richardson t: +44 (0) 7831 703 589

ADVERTISING SALES Tina Massey t:+ 44(0) 1326 340263 e: tina.massey@coldchainnews.com

ADMINISTRATION & SUBSCRIPTIONS Tina Massey t:+ 44(0) 1326 340263 e: tina.massey@coldchainnews.com

Published by: Commercial Transport Publishing. Cart House, Lower Treleggan, Constantine, Falmouth TR11 5QW

Sales office: Cart House, Lower Treleggan, Constantine, Falmouth TR11 5QW

Editorial office 1 Wood Street, Dover, Kent, CT16 1DZ www.coldchainnews.com www.globalcoldchainnews.com © Commercial Transport Publishing Ltd 2014

CIRCULATION – TERMS OF CONTROL Cold Chain News is available free of charge to owners, directors and senior managers working for companies operating 5 or more commercial vehicles used for temperature-contolled transport. The circulation list is verified by telephone annually. Cold Chain News is also available to those not meeting the terms of control through paid subscription, Printed by: Micropress Printers 27 Norwich Road, Halesworth Suffolk IP19 8BX.

Thermo King buys Celtrak p4Thermo King has bought Irish-based Celtrak, a supplier of vehicle tracking and fleet management software and products

Eutectic sales solid says Hubbard p5Eutectic sales have remained steady over the last five years with many end users re-ordering similar systems for their fleets

Logistics for small stores p6In the next five years the three fastest growth channels in the UK market will be convenience stores, discount stores and online delivery, according to the IGD

Shadow falls on solar p8G’s Growers’ cold store in Ramsey, Cambridgeshire, is an excellent example of a successful rooftop solar PV application. Will solar’s growth end soon?

Situational intelligence helps reduce spoilage p9Situational Intelligence brings powerful real-time actionable insights to operators of cold chain businesses to reduce perishable waste, says Mike Lewis, vice president at Space-Time Insight.

Asbestos eradication in warehousing p12The asbestos eradication programme has major ramifications for the temperature-controlled sector, says Todd Hallam, Chalcroft’s QEHS director.

The telematics challenge p14 Telematics brings savings at Iceland; Igloo gets customer bookings, route scheduling and delivery operations managed in real-time.

Contact your suppliers p20 Cold Chain News directory of services and providers

The road transport industry was an early adopter of telematics technology long before the advent of smart phones and similar devices.

And the industry continues to be an active user in a world of smart, connected objects: the collection of technologies known as the Internet of Things.

No one doubts the potential reach of the technology: By 2020, it is estimated that 5.4 billion objects and pieces of equipment will be making business-to-business connections on the Internet, says ABI Research, with annual growth averaging 28%.

But making those connections is just the start. What companies learn once their equipment is connected is that it opens up a portal to a new way of doing business for which they might be wholly unprepared. There is no place for a wait-and-see approach that risks losing ownership of customer relationships. There is no choice but to embrace the strategic uncertainty and drive the change.

And it is happening at all levels within the industry: among equipment manufacturers, logistics providers and their customers. Thermo King’s acquisition of Celtrak, which we report on this issue, demonstrates how equipment suppliers are seeking to provide ever more reliable and accurate data to support customers’ needs.

Logistics providers now need more than equipment such as trucks, trailers, fridges, and warehouses: they need to access a telematics platform from a remote monitoring system to an enabler for data-driven services that help lower operating costs, offer traceability and enhance service.

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Thermo King has bought Irish-based Celtrak, a supplier of vehicle tracking and fleet management software and products. Thermo King has partnered with Celtrak since 2005 on its TracKing telematics, a product that is available exclusively through the Thermo King dealer network.

“This is a strategic acquisition that further accelerates the advancement of Thermo King’s Intelligent Services strategy,” said Ray Pittard, president of Thermo King. “Through our decade-long partnership, we’ve successfully elevated our telematics platform to enable data-driven services that help lower our customers’ operating costs, offer traceability and enhance our products and services portfolio,” said Pittard.

Telematics is a catalyst to providing greater insight into how equipment performs and enhances customer service. The data that is collected increases the speed of detection of potential issues, provides visibility of refrigerated assets, and delivers crucial information to drivers and fleet owners. See page 16 for more on Thermo King telematics

GSM Transport has acquired two trailers fitted with Carrier Transicold Vector 1550 fridges for a temperature-controlled milk delivery contract.

The two mono-temperature Vector 1550 units are on 13.6-metre Gray & Adams tri-axle reefers and will run from a Glasgow depot on double shifts, four days a week, delivering chilled milk to customers in Scotland and northern England. The pair join a fleet of five tractor units and six trailers at GSM Transport, all of which operate with Carrier Transicold systems.

“The beauty of the Vector range means you can pick the most efficient model for the application,” said Jim Morrison, owner, GSM Transport. “We’ve got more powerful Vector 1950 MT systems on our multi-temperature contracts, but for dairy operations the Vector 1550 units are ideal.” 

Carrier’s E-Drive all-electric technology reduces refrigerant leak rates by up to 55% and also removes a number of serviceable parts from the unit, cutting maintenance and downtime.

The Vector 1550s on GSM Transport’s milk delivery contract have cooling capacity of up to 14,995 watts. The economiser supplies up to a 40% increase in refrigeration capacity during pull-down, before automatically reducing during the temperature regulation phase to save fuel.

At 704 kilograms, including electric standby, the Vector 1550 enables GSM Transport to maximise payload carrying potential.

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Eutectic sales to growEutectic sales have remained steady over the last five years with many end users re-ordering similar systems for their fleets. But eutectic beam systems are likely to become more popular in the future, according to Hubbard Products.

The company’s transport regional sales manager, Jed Sherwood, told CCN that eutectic systems are best suited for multi-drop frozen and chilled operations, just frozen operations (ice cream) and chilled or fresh operations. “The advantages of a eutectics system are that they are connected to cheap rate electricity overnight to charge and store the cold for the following day,” says Sherwood. “They are quiet in operation with good operational temperatures and continue to absorb heat while the vehicle is stationary, and they do not emit harmful CO2 emissions.”

Sherwood says: “With more and more noise and CO2 emission requirements being introduced in our major cities, these systems will become more popular.” His comments follow wholesale catering supplier Total Food Service’s decision to take on two of a new formulation of eutectic systems supplied by Hubbard. Total Food Service operates from two locations, Huddersfield and Clitheroe, supplying the North of England.

Dave Fox, TFS’ distribution manager says: “We run a fleet of 35 vehicles at 3.5 to 10 tonnes, making daily runs with between 20 to 35 drops each. The two new Daf vehicles have dual-temperature box bodies with a frozen compartment at the rear, operating at minus 25°C and a chilled front compartment at plus 3°C. We use Hubbard’s units on a third of our fleet, and these brand new eutectic systems are ideal for our type of operation. They are reliable, quiet and energy efficient, using off-peak electricity for recharging.”

The systems consist of sixteen 2-metre minus 33°C beams in the frozen compartment, and twelve 1.5m, minus 11°C beams mounted in a plenum chamber for the chilled compartment. The beams are connected to a 5hp under-mounted condensing unit. The chilled and fresh compartment temperature is controlled by a thermostatic fan passing air over the beams in bodies built by Solomon.

Sherwood says: “Eutectics offer an elegantly simple and uncluttered solution to multi-drop delivery refrigeration, and Hubbard’s practical knowledge of the application and operation of such systems coupled with our well known ‘green’ credentials assure customers of the most ‘fit for purpose’ answer to their needs. These new systems are just the latest in a long line of eutectic solutions offered by Hubbard.”

Eutectic refrigeration systems offer a ‘green’ solution to multi-drop, chilled delivery requirements. The beams are filled with a non-toxic gel rather than traditional refrigerant that will not crystallise, even after many years of operation. The separate compressor unit charges corrosion-free stainless steel beams inside the gel using R404A refrigerant as standard.

November 2015 6

News Analysis

In the next five years, the three fastest growth channels in the UK market will be convenience stores, discount stores and online delivery, according to IGD. This shifting shopper behaviour towards smaller stores will result in lower sales through superstores and hypermarkets although they will remain easily the largest channel in the market.

The combined challenge of delivering to small stores in urban areas and to shoppers’ homes means distribution and delivery of these small and frequent orders is the biggest challenge facing retailers.

Historically multiple retailers have designed their infrastructure and processes to do the exact opposite, ie, deliver large orders to out-of-town stores.

According to Mike Watkins, head of retailer and business insight at Nielsen UK, the growing number of smaller discount and convenience stores will require much smaller deliveries, with smaller packages, and possibly more frequently since they are not physically big enough to store large amounts of stock.

This shift towards convenience stores has been confirmed by Sainsbury’s recent commitment to open them at a rate of one to two per week, according to S&P Capital IQ.

The supply chain characteristics of the convenience, discount and online channels are very different to supplying a more standard supermarket/hypermarket operation.

From a logistics perspective the main challenges in servicing the convenience store sector are:

� smaller stores have less shelf space, little room to store and organise incoming deliveries and limited vehicle access

� sales volatility is high both within the day and through the year

� case sizes, order frequency, order quantity, vehicle size, product ranges, replenishment sizes, all need to be re-evaluated.

From the discount store perspective the main challenges are:

� little data sharing across supply chain, making collaborative working difficult

� discounters use own product descriptions instead of barcodes/supplier descriptions leading to confusion

� most discounters like full pallets and full truck loads to keep costs down.

� IT systems are unsophisticated. Along with retailers, trailer manufacturers are having to cater for this growing shift towards urban deliveries. Gray & Adams showed its 11m urban tri-axle double-deck semi-trailer at the TCS&D Show in September. It was been specially built to service a Morrisons’ store in Norfolk with restricted access. The extra carrying capacity offered by the second deck enables the retailer to eliminate one delivery per day, saving the fuel and associated costs of a 250-mile round trip, as well as reducing carbon emissions. Gray & Adams says that shorter semi-trailers are becoming increasingly popular for urban distribution.

Gray & Adams general sales manager Andrew Brown says: “We’ve seen strong demand over the last 12 months from operators commissioning urban trailers for high street deliveries and given the flexibility and efficiencies that short trailers offer, there’s every reason to expect the growth to continue.”

Meanwhile Transdek, which in September won the TCS&D Award for Innovation for the development of a new, 50-pallet, multi-temperature double-deck trailer, provides a range of specialist products and services to help with the integration of high-cube deliveries to town and city centres.

Mark Adams, managing director, Transdek UK, says: “The Duet Urban concept was developed to meet the growing retailer demand for greater transport efficiencies on last-mile deliveries to urban centres. As retail supermarkets expand the convenience store format, we believe our innovative Duet trailer offers a significant improvement to operational capability in city centres as it is designed specifically to carry high load volumes in urban areas.”

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November 2015 8

Warehousing Solar Power

G’s Growers’ cold store in Ramsey, Cambridgeshire, is an excellent example of a successful rooftop solar PV application. With an investment of £200k, the company installed 239kW of solar panels to generate power for the site.

The investment produces a 19% return on capital, providing a payback of around five years, but the panels are expected to continue generating electricity for a further 20 years after that.

The electricity supplied meets an average of 8% of the site’s need, reducing the energy carbon emissions by the same amount, and will benefit from a Feed-in Tariff payment of around 11p per kWh for a total of 25 years, the approximate working life of the panels.

Kieren Drane, operations manager, G’s Growers, explained that the company has been producing fresh vegetables for some 60 years. It is committed to reducing its carbon emissions by 30% by 2020 and has achieved ISO14001 accreditation. He said: “We were looking at ways to both improve sustainability and at the same time save costs. Incorporating solar at our cold store in Ramsey was an ideal application for solar PV: the store was a high energy user, particularly in the summer, and had a large roof.

“None of our electricity is exported, it is all used on site, accounting for between 16 and 20% of the site’s consumption, averaging at 8%. The offset cost savings are very significant, as are the carbon emissions savings.”

Lark Energy Commercial installed the project. Jonathan Selwyn, managing director, Lark Energy said: “This project is an excellent example of how solar can bring clean power to an energy intensive site, significantly reducing costs and carbon emissions.”

G’s Growers is planning to install a further 240kW on an adjoining building to further reduce the site’s carbon footprint, and save more money. Drane said: “I would certainly recommend other food producers to consider solar PV. Many plants, not just cold stores, typically have large ‘sheds’ ideal for mounting solar panels. With energy use in the building transmission loss will be minimised, allowing a significant offset of imported electricity as well as securing an additional income stream.”

The installation does, however, come at a time when the government is looking to cut support for solar and other renewable technologies. Amber Rudd MP, the Secretary of State for Environment and Climate Change, recently announced that subsidies for new rooftop applications, such as that at G’s Growers, are to be reduced significantly from January 2016.

The government argues that the cost of solar has come down far quicker than anticipated and the subsidies have to fall to protect household energy bills. The industry and community organisations have reacted with dismay at the scale of the cuts and have countered that the cuts are too large to sustain a viable industry going forward. They will impact not just domestic and commercial projects but also the increasing number of community projects.

The Solar Trade Association is understandably unimpressed with the proposed cuts. Mike Landy, its head of policy, said: “We really are astonished at how self-defeating these proposals are.”

“We are calling on the government to work with the solar industry to deliver our plan (published in June) for a rapid but stable glide path to subsidy-free solar.”

Having delivered the equivalent installed capacity of two nuclear power stations in just the last four years, the industry is holding out hope that it can head off the worst of the government’s proposed cuts.

Kieren Drane, operations manager, G’s Growers: “Solar at our cold store in Ramsey was an ideal application.”

Shadow falls on solar

Situational Intelligence brings powerful real-time actionable insights to operators of cold chain businesses to reduce perishable waste, says Mike Lewis, vice president and general manager at Space-Time Insight.

Situational Intelligence brings powerful real-time actionable insights to operators of cold chain businesses to reduce perishable waste. By saving significant amounts of product and revenue, cold chain operators can increase the reliability of the service they provide their customers and contribute more to the world’s food economy.

Various statistics suggest that around one third of food is lost or spoiled at some point in the supply chain. With the world’s population growing by 1.13% a year (around 80 million people), and around one in nine (almost 800 million) people living without enough food to maintain a healthy active life, this figure is unacceptable. This situation is even more incomprehensible when one thinks of the sophisticated supply chains, transport and logistics capabilities that are designed to ensure goods do not perish during distribution.

The emergence of smart connected devices, now generically referred to as the internet of things, presents an expanding ecosystem of technologies that brings with it many benefits and opportunities for cold chain logistics operators.

The benefits, aided by situational intelligence, are:

� Timely insights that reveal possible spoilage scenarios that can be averted

� More consistent and granular monitoring of cargo

� The ability to alter the route, temperature and destination during transport.

On one hand cold chain logistics procedures generate and capture massive amounts of location and other telematics data from vehicle fleets, warehouses, distribution centres and from the cargo itself. Fleet managers and logistics operators do not need all the raw data, but need to gain insights on which they can act. Will the cargo reach its destination on time? Is it likely to be delayed and, if so, by how long? What is or was the average temperature of cargo during transit? Did the temperature ever slip out of range and, if so, was it too low or too high? How many times and how long for each time and in total? What do the cold storage settings need to be in the warehouse to avoid spoilage? Is there cold storage space at its destination? If not, is there an alternative destination? Is there cold cargo waiting to be moved at the destination that this vehicle could carry?

Increased data varieties, volumes, and velocities are produced by multiple devices, vehicles and location within the cold chain logistics network. The explosion of big data is caused as information is collected in real-time from a large number of devices. In addition

to transmitting data, location and other machine-to-machine communications, smart internet -of-things devices can receive information too; typically control information. In the case of transporting cold chain goods, an obvious example would be to monitor the temperature at frequent intervals and (if possible) remotely, to adjust the temperature of refrigeration based on data that has been received by a smart storage appliance.

With situational intelligence, operators can use advanced visual analytics to gain a clear overview of the situation, the temperature of the cargo transported throughout the entire journey as well as the overall duration of the journey. Cold chain decision makers can therefore make better decisions at a macro and micro level, decreasing spoilage of goods and waste within their operations as well as increasing revenues.

Situational intelligence helps reduce spoilage

ViewpointFor latest news see: www.globalcoldchainnews.com9

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November 2015 12

Warehousing Asbestos

The EU-driven asbestos eradication programme has major ramifications for the temperature-controlled sector, says Todd Hallam, Chalcroft’s QEHS director.

The use of asbestos as insulation and fire protection has ceased since its carcinogenic properties were discovered in the 1980s, but many buildings still contain this dangerous fibre. As a result, the European Parliament has proposed the removal of asbestos from all European public buildings by 2028.

The import and use of blue and brown asbestos was banned in 1985, with a complete ban imposed in 1999. However, while its use was prohibited within new buildings, the removal of old asbestos was never legislated for unless disturbed by post-ban construction work – meaning that any building older than 30 years old, including food warehouse facilities, may well contain asbestos.

Asbestos fibres can lie dormant in the lungs for 15 to 50 years following initial exposure, explaining why deaths are on the rise. Some 80% of people diagnosed with mesothelioma are men, which reflects the demographic of the construction industry throughout the last generation, and in 2012 a total of 2,535 deaths were attributed to this specific type of lung cancer. During 2013, 2,145 new cases of mesothelioma were assessed for Industrial Injuries Disablement Benefit. Overall, the HSE predicts that by 2050, a staggering 91,000 asbestos-related deaths will have occurred in the UK and, according to the British Lung Foundation, exposure to this substance claims a life every five hours.

The case for the full removal of asbestos boards, fibres and coatings is compelling, even though the proposed deadline for removal seems a long way off. For business landlords planning to refurbish or extend their premises however, the deadline may come around a lot sooner as building work typically uncovers or disturbs asbestos in buildings of more than 30 years old. With Chalcroft’s experience in refurbishing properties as diverse as food manufacturing facilities, temperature-controlled warehouses and commercial premises, it’s a situation we encounter frequently.

Whether there are a small number of asbestos-based panels or fabrics or an entire roof, an asbestos management plan developed in line with Health & Safety Executive (HSE) regulations and guidance should be instantly deployed. Highly trained site managers and supervisors, working with licenced contractors where required, will be responsible for handling the isolation of the area and the provision of correct respiratory protection equipment (RPE). Following the initial securing of the area, it is vital to undertake sampling and surveys to monitor both the health of individuals who may have been exposed and the air in the surrounding environment. The disposal process must be very carefully managed, from the complete removal of the materials to transport to a licensed facility for destruction – as well as the replacement of the asbestos with a safe alternative. To complete

the process, documentation and consignment notes must be provided but for conscientious construction contractors, the work doesn’t stop there – on any refurbishment project they must constantly assess structures for the presence of asbestos as part of a robust and ongoing identification process.

While this proposal is in its infancy, the impact of removing asbestos can be severe, especially for open-plan food manufacturing or storage facilities where isolation of a small area may prove very difficult and cause a complete halt to production. Ultimately, proactivity in the removal of asbestos rather than waiting for rules to be imposed will be of great benefit to business landlords – allowing the safe removal of this highly dangerous substance to fit around production schedules or planned downtime, and minimising the effect on regular operations.

For advice on the removal of asbestos at your premises contact toddhallam@chalcroft.co.uk

Asbestos eradication in warehousing

Todd Hallam, QEHS director, Chalcroft

The use of asbestos as insulation and fire protection has ceased since its carcinogenic properties were discovered in the 1980s, but many buildings still contain this dangerous fibre

Cornwall Refrigerated Transport Services reports greater visibility and control of vehicle operations since installing real-time GPS tracking from Verilocation Tracking Solutions. Cornwall Refrigerated Transport provides quick-response, 24-hour assistance for temperature-controlled transport, including sea containers, portable cold stores and drilling rigs.

“With such a diverse range of services and a relatively wide area to cover, we realised that a more efficient method of tracking and planning our jobs was required for our mobile workshop fleet,” says Tim Edwards, managing director.

With the Verilocation ‘Pin-Drop’ facility, Cornwall Refrigerated Transport can instantly flag locations and provide customers with an estimated arrival time. Reference to the control screen determines the location of each service vehicle with the best route and journey. This provides the company with much greater visibility of fleet and accountability to their customers.

“We can also monitor all of our vehicle activities, including speed, mileage, idling and, of course, location, at any time”, Edwards says. “This is an asset, not just for keeping an eye on the fleet but also for monitoring driver behaviour. The tracking system produces an ongoing ‘score’ for each driver which has encouraged a sense of competition among the engineers to be the best. The effect has been to educate on more economic driving styles, maintain an efficient level of service and also to help keep vehicle running costs down.”

 Cornwall Refrigerated Transport is also able to download historical location and journey information from each service vehicle remotely. “As we provide a 24-hour service, there is always an engineer on standby. Using the tracking reports we can see if an engineer has been called out during the night which means we do not have to disturb them during their rest period, but still know exactly where they have been working and when. We simply log in and retrieve the information,” he says

Lascar Electronics has launched low cost cold chain data loggers, designed to monitor and track temperatures of chilled, frozen and ripening goods. Each logger is pre-configured with appropriate temperature range, sample rates and alarm thresholds for typical applications, and is reusable – with more than 12 months battery life. The new range is designed to deliver a re-useable solution at disposable product prices.

Requiring no setup, each logging session is activated simply by pressing the ‘Start/Status’ at the top of the credit card-sized device, and can store up to 32,600 temperature readings.

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TelematicsFor latest news see: www.globalcoldchainnews.com13

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November 2015 14

Telematics

Iceland is accelerating the rollout of Roadsense telematics to a further 750 home delivery vehicles, completing fitment to its entire fleet of over 1,500 vehicles two years ahead of schedule. The decision to fast-track the rollout to the entire fleet of Mercedes Sprinter and Ford Transit vans was made following a return-on-investment evaluation over a six-month period that showed:

� a reduction of fuel costs of over 10%

� Iceland vehicles travel 25 million miles per year

� 40% fewer incidents overall

� the average cost of each accident reduced by 20%

� tyre and servicing costs significantly reduced

� improved customer service

� enhanced service and improved delivery time accuracy.

Alex McKinlay, commercial fleet manager of Iceland, said:

“The Roadsense system has proven itself to be an invaluable operational tool to control the cost of our fleet.

The driver behaviour module automatically sends out a report each day to each store so the individual store managers can see how their drivers are performing against our company guidelines.

“The report allows us to monitor individual driving styles and retrain drivers whose scores are in the red. We found that drivers with red scores proved to have a 40% increased risk of having an accident compared to other drivers and the cost of their accidents was 21% higher on average, which was a startling revelation.

“A year ago, when we first used the system, we had a significant number of red score drivers. By explaining to them the benefits of driving responsibly and the impact it has not only on their own safety but that of their local communities and the environment, they have embraced the system and this month, for the first time, we have achieved green scores throughout the fleet.

“As a result, we have seen 40% fewer accidents and those that unfortunately still occur have cost significantly less to the business and are far less likely to result in injury. Our maintenance costs have also reduced and we are now using fewer tyres and spares and the overall 10% saving in fuel is a very significant cost saving in a fleet this size.

“An unexpected outcome is the benefit to our customers. We have seen an improvement in customer service as vehicles are now leaving the stores earlier and arriving on time so complaints from customers are very low indeed meaning they are more likely to shop with us again and recommend us to their friends and family.

“Roadsense have worked extremely closely with us to validate the technology, embed it within our organisation and help us to deliver the savings that we expected. The results we have achieved have been better than we ever expected and made it obvious that it was cost-effective to roll out to another 750 vehicles two years earlier than originally planned.”

Andrew Tillman, managing director, Roadsense, said: “In my 20 years in the industry, this is probably one of the most thorough implementations of telematics technology that I have ever seen and it has certainly been a great test of the Roadsense system.

“Like many companies that adopt telematics, Iceland’s directors needed to validate the expected return on investment but, unlike most, they formulated a plan, executed it, then measured and quantified the results.

This provided empirical evidence of not only the substantial cost-savings to the business but also of the improved customer experience and it clearly demonstrates Iceland’s commitment as a responsible fleet operator which takes its corporate social responsibilities very seriously. Iceland is a great advertisement of how, when telematics is implemented in the correct way and in partnership with the supplier, it can be used to achieve substantial cost savings and ensure sustainable change within an organisation,” Tillman said.

Telematics saves at Iceland

Iceland: one of the most thorough implementations of telematics technology

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15 TelematicsFor latest news see: www.globalcoldchainnews.com15

Refrigerated courier firm Igloo is using the latest Android Zebra TC55 handheld devices in its fleet as part of a continuous drive for exemplary customer service and logistics efficiency. The devices are easier to use and more effective than previous models, providing constant live ETA updates and routing information on driver location and status of deliveries, as well as capturing electronic proof-of-delivery for every job.

Igloo works with logistics system company PODFather so that customer booking, route scheduling and delivery operations are managed in real-time. The Zebra TC55 is an enterprise-level Android mobile computer packed with all the data- capture features needed to run the PODFather application. Colin McCreadie, business development director of PODFather, says: “Our transport management systems allow deliveries to be booked and planned taking into account vehicle capacity constraints, customer time windows and most efficient route patterns.

“These scheduling systems need to accommodate urgent same-day alongside advance bookings, managing the allocation and route sequence of multi-drop runs with ETA calculations. Deliveries are tracked using the PODFather mobile software for proof of delivery on the TC55, allowing Igloo to manage its operations and schedule resources effectively.” Igloo’s chief executive Alistair Turner says: “The PODFather system has proved very effective and reliable for the business, allowing us to provide customers with real-time notifications of how their delivery is progressing.

“As soon as a delivery is made, the office system is updated with the completed details and the customer gets an email with a copy of their POD [proof-of-delivery] attached. This up-to-the-minute knowledge of fleet activities allows us to see the status of delivery routes nationwide at any point throughout the day. The system reports any potential problems so our staff in the office can take action immediately.”

Masternaut provides temperature-tracking systems that allow Igloo to monitor the vehicle temperature data remotely.

Igloo’s proof of delivery

Igloo tracks deliveries using the PODFather mobile software for proof of delivery on the TC55

Telematics November 2015 16

Thermo King’s telematics portfolio provides accurate data management for refrigerated transport to meet operator needs, in terms of food safety and quality, regulatory requirements, optimum fleet usage or data management, says Peter Robertson, Intelligent Services Leader North America and Europe, Middle East and Africa at Ingersoll Rand Transport Solutions, owner of Thermo King.

“Thermo King’s TracKing system allows customers to remotely monitor and pro-actively manage the key aspects their reefer equipment and cargo in temperature- controlled applications,” he says.

“This complete system has been designed to work seamlessly with the Thermo King refrigeration system and dataloggers.” As well as this premium solution Thermo King, through the newly acquired Celtrak business (see page 4), also provides independent real-time temperature monitoring and asset traceability solutions through the Temputrak and Trailertrak solutions respectively.

“The acquisition of Celtrak is proof in point of the continued advance to provide ever more reliable and accurate data to support our customers’ needs,” Robertson says.

“We’ve successfully elevated our telematics platform from a remote monitoring system to an enabler for data-driven services that help lower our customers’ operating costs, offer traceability and enhance Thermo King’s products and services portfolio.”

The Thermo King TracKing platform can be integrated within other fleet management systems and Thermo King has strong partnerships with several market leading providers. “The Thermo King TracKing system allows unsurpassed collection of information from the refrigeration system including temperature readings, fuel levels, operating mode, maintenance warnings and more. The system can also incorporate information from independent fuel sensors to ensure complete system visibility,” he says.

Two-way remote control of the system provides the ability to adjust the set point temperature and turn the unit off and on providing greater flexibility and complete peace of mind. The data comes together in an intuitive portal that offers users the ability to manage their fleet in a simple and effective way.

TracKing works seamlessly with Thermo King CryoTech refrigeration systems. Temputrak is also flexible and simple to connect with different types of refrigeration systems. Nor is fleet size a constraint, he says.

Working seamlessly

Peter Robertson, intelligent services leader north America and Europe, Middle East and Africa, Ingersoll Rand Transport Solutions

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TelematicsFor latest news see: www.globalcoldchainnews.com17

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In six years, PDQ has built a temperature-controlled courier fleet servicing the pharmaceutical, hazardous and scientific analysis industries. PDQ’s fleet is exclusively Mercedes, all fitted with Carrier Transicold refrigeration systems and using the latest state of the art temperature monitoring and tracking equipment supplied by Seven Telematics.

“Temperature is at the heart of everything we do at PDQ, all our deliveries are temperature-critical and the need for real-time perfect information is paramount,” says Luke Devlin, business development manager, PDQ.

“From Day 1 of our business, we have specified Seven’s Transcan 2 temperature monitoring equipment and Cool Track remote tracking as standard equipment on every vehicle as we believe it is by far the best and most effective telematics system in the business.”

In addition to its courier fleet, PDQ also has Seven’s Cool Track system fitted on all the static fridge/freezers based at the company’s depot in Hemel Hempstead.

PDQ’s customer base covers the UK and Europe, handling a variety of temperature-critical consignments, including pharmaceutical and pathology samples, new and controlled drugs, radioactive and flammable materials, as well as frozen embryos and a range of children’s medicines for neo-natal and premature babies.

“Such is the variety and complexity of loads being carried that we require highly specialist vehicles. In the most recent batch of 7 new vehicles, we have both dual and triple compartment bodies, as well as up to 3 independent temperature probes, in our quest to provide our customers with the highest level of information possible during transit, “ Devlin says.

“We ensure traceability throughout the delivery process and can log into any vehicle, at any time, all over Europe and this includes when they are on ferries too. The detailed analysis available via the Seven Telematics equipment will even monitor the length of time of every door opening during a delivery cycle,” he says.

Seven Telematics technology monitors the integrity of the supply chain, enabling PDQ’s customers, drivers and management to remotely track the GPS location and monitor the temperature of consignments on a minute by minute basis, throughout each and every journey. The data is stored offsite, with historical data available for up to 12 months, ensuring a robust audit trail.

Telematics November 2015 18

Making telematics data meaningful Telematics enables greater efficiency and fuel savings, but these benefits can only be realised if the data collected is fed back into the planning process to improve transport operations.

Telematics devices provide information on actual journeys. Comparing this output with the plan generated by the routing and scheduling software allows transport planners to make adjustments to produce more realistic and achievable plans.

With more and more transport operators making increasing use of vehicle tracking technology, it makes sense to link tracking information to planned delivery schedules. Only real world information can provide transport planners with the insight they need to review and refine existing planning parameters, and give visibility into how the vehicles are performing against the plan in real-time.

Eden Farm, operating from five depots, is a frozen food wholesaler and uses Paragon’s routing and scheduling software together with the Fleet Controller module to link vehicle tracking with its route planning system. This integrated system enables real-time fleet activity to be tracked automatically against the planned routes and schedules, so any issues or delays can be dealt with immediately. The ‘planned versus actual’ comparison helps Eden Farm to refine its planning procedures, while the route replay facility enables immediate driver debrief. All this information can be used to tweak the schedules to make them more achievable.

The seasonality of Eden Farm’s business means that contract transport is occasionally hired to meet increased demand. While all the vehicles in Eden Farm’s own fleet are equipped with tracking units, the company also has a stock of portable units, sourced from a different telematics supplier, for contractors. Paragon’s Fleet Controller links with multiple tracking suppliers, enabling the entire fleet, including spot hire vehicles, to be monitored and managed. All of these vehicles are included in the planned versus actual analysis.

“We use fewer vehicles now and have greater visibility into our delivery operations, which in turn means improved customer service,” says Robert Gee, strategic manager of IT and operations, Eden Farm.

Eden Farm’s system includes Paragon Resource Manager, which enables specific drivers to be matched with specific vehicles and specific routes, taking into account drivers’ hours regulations and any planned vehicle maintenance. Paragon’s Timed HTML Reporting provides the customer service team with visibility of the company’s delivery operations in real-time allowing them to share accurate ETAs with their customers.

The head office team can track all of the delivery vehicles all of the time. The team has visibility of actual operations and then uses the system with historical data for scenario planning too. Organisational efficiencies and fuel savings have been identified, helping the company to maintain its focus on high levels of customer service at a time of significant growth.

Integrating telematics and routing and scheduling software provides organisations like Eden Farm with the intelligence to respond to issues as they arise. The data can be acted on immediately, or fed back into the strategic planning process to create savings and improvements across the business from the warehouse to the transport office or customer service team.

Integrating telematics with routing and scheduling software allows Eden Farm to respond to issues as they arise

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Dash_Icons_digiDl_EX_ColdChain_21_10_2014_For_Print.ai 1 06/10/2015 10:27:09

Telematics cannot replace driver training19

Driver TrainingFor latest news see: www.globalcoldchainnews.com19

In-cab technology, no matter how powerful, is no replacement for driver training: but the two do complement each other says Laura Nelson, managing director, RTITB.

However advanced or powerful technology is, it can only ever be as effective as its user. The same can be said of commercial vehicle fleet management tools such as telematics. The mere mention of the word is likely to make drivers run for the hills, managers rub their hands together with glee at the possibilities, and cynical finance directors reach for their calculators. And why? Probably because of myths and misunderstandings that are sustained by a lack of training and understanding.

The reporting capabilities offered by most systems might help management to weed out ‘problem drivers’ or vehicles that are not performing efficiently, but a more cost-effective approach would be to curb poor driving behaviour through valuable training, or to implement an effective service and inspection programme. It is better to prevent the problem, rather than letting it happen and having to deal with the consequence, which is a great way to proliferate the “spy in the cab” view commonly held by many mobile workers, not to mention limit the return on what is an expensive technology.

The driver morale argument is also a compelling one. Many drivers feel they are already being watched by one device in the vehicle in the shape of the tachograph, so why would they want another? If training is not used to make drivers aware of the safety or security benefits of a telematics system, and if nobody explains to them, in a positive way, how their own performance could be improved through the use of telematics, why would their opinion change?

Using training to get drivers on-board with telematics and then showing them the resulting impact on their driving style and behaviour is a smart approach to integrating this technology into fleet operations. It’s not an ‘either-or’ situation; training complements telematics and vice-versa. By helping drivers understand the role played by telematics and how they can benefit, the system becomes instantly more useful and a return is more likely to be seen.

Conversely, there’s always the chance that human nature will find a way to ‘make the most’ of the system and drivers may come to depend on the technology above their own training and experience.

Working in a fast-paced, deadline-driven industry, the temptation to cut corners is always present. If it’s not used wisely, the safety provided by technology can quickly become a trapdoor that leads to unintentional consequences.

Consider the fault reporting offered by some telematics systems. In some cases a problem might be reported before the driver even notices it. This could tempt some drivers to skip the formality of the daily vehicle inspection every now and again because, after all, the vehicle will take care of reporting defects.

Regardless of the enforcement consequences of not carrying out a daily inspection, what happens when a defect occurs in an area of the vehicle not monitored by the system?

As powerful as technology can be, it will always be trumped by the human factor. Chips and circuit boards can’t predict every choice a human might make, but humans understand humans. That is why training is one of the most effective ways of not only countering the human factor but also leveraging maximum advantage from the technology.

Training delivered hand-in-hand with technology is a winning combination, but one without the other is a considerably less effective proposition.

Using training to get drivers on-board with telematics, showing them the result on their driving style and behaviour is a smart approach to integrating technology into fleet operations

Telematics cannot become a replacement for training

ADDITIVES & TREATMENTS

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AXLE & SUSPENSION SYSTEMS

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BODIES & BODYWORK

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BREAKDOWN & RECOVERY

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call 0800 955 1044

COLD STORE DESIGN & BUILD

www.demeva.co.uk

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COLD STORE RACKING SYSTEM

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COMPLIANCE MANAGEMENT

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CONSTRUCTION SERVICES

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COOL BOXES

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FIFTH WHEEL

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DATA CAPTURE & WAREHOUSE CONTROL

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DISTRIBUTION SERVICES

www.buffaload.co.uk

DISTRIBUTION SERVICES

www.coolexpress.co.uk

www.refrigeratedtransportuk.com

www.directfoodexpress.co.uk

www.freshlogistics.co.uk DOORS & BULKHEADS

www.cbf.uk.com

www.jrindustries.co.uk

www.loadlok.com

www.package-control.co.uk

www.pommier.eu www.stedall.co.uk

Supplier directory...

November 2015 20

Supplier directory

Supplier directoryFor latest news see: www.globalcoldchainnews.com21

FORKLIFTS

www.aisle-master.com

www.bendi.co.uk

FUELS & FUEL MANAGEMENT

www.as24.com

www.cameron-forecourt.co.uk

HIGH SPEED DOORS

www.unionindustries.co.uk INSTITUTES & ASSOCIATIONSwww.fsdf.org.uk www.fta.co.ukwww.gcca.org/gcca www.rha.uk.net www.smmt.co.uk www.soe.org.uk

LEGAL SERVICES

www.backhousejones.co.uk LIGHTINGwww.cbf.uk.com

www.labcraft.co.uk

www.pommier.eu www.stedall.co.uk

LOW CARBON REFRIGERATION POWER

www.vmsglobal.co.uk

LOAD HANDLING & LOAD RESTRAINTwww.cbf.uk.com

www.joloda.com

www.loadlok.com

www.package-control.co.uk www.stedall.co.uk

MARKETINGwww.flyinghorsemedia.co.uk

www.m1marketing.co.uk

MODULAR COLD STORES

www.isd-modularcoldrooms.co.uk

PALLET POOLING

www.poolingpartners.co.uk

PORTABLE INSULATED CONTAINERS

www.olivo-logistics.com

PORTABLE REFRIGERATION

www.dbsltd.org.uk.

REFRIGERATED TRANSPORT SPARES

www.fleetrefrigerationparts.co.uk

www.southernsales.co.uk

REFRIGERATION SYSTEMS

www.botemp.eu

www.carlsenbaltic.comwww.carriertransicold.eu

www.eistechnik.co.ukwww.klingecorp.com

www.naturefridge.com www.thermoking.com

RENTAL, HIRE & LEASING

www.arcticstore.co.uk

www.coolrunningrental.co.uk

RENTAL, HIRE & LEASING

www.gullivers.co.uk

www.refrigerental.co.uk

www.next-rental.co.uk

www.petitforestier.co.uk

www.rentruck.co.uk

www.rvr.uk.com

www.shb.co.uk

www.spacewise.co.uk

www.vmsglobal.co.uk

REVERSING AIDSwww.cbf.uk.com www.stedall.co.uk

SPRAY SUPPRESSION

www.pommier.eu

www.stedall.co.uk TACHOGRAPHS

www.trutac.co.uk TAIL LIFTSwww.baer-cargolift.de

www.parts4taillifts.com TEMPERATURE & CONDITION MONITORING

www.the-imcgroup.com

TEMPERATURE RECORDERS & DATA LOGGERS

www.seventelematics.co.uk THERMAL INSULATION

www.seymour-mi.com TRAILERS

www.krone-trailer.com

www.montracon.com

www.cargobull.com

TRAINING

www.3tservices.co.uk

TRANSPORT REFRIGERATION MAINTENANCE

www.longhurstrefrigeration.co.uk

www.michaelwardonline.co.uk

TRANSPORT TRAINING

www.novadata.co.uk

TRUCKSwww.daf.co.ukwww.isuzutruck.co.ukwww.iveco.co.uk

www.man-mn.co.uk www.mercedes-benz.co.uk www.renault-trucks.co.ukwww.volvotrucks.co.uk

VANS www.citroen.co.uk www.fiatprofessional.co.uk www.ford.co.uk www.mercedes-benz.co.uk www.nissan.co.uk www.peugeot.co.uk www.volkswagen-vans.co.uk VEHICLE TRACKING SERVICES

www.vehicle-trackers.net WAREHOUSE MANAGEMENT SYSTEMS

www.chess.uk.com

November 2015 22

Supplier directory

23Nuts & BoltsFor latest news see: www.globalcoldchainnews.com23

Sourcing products, solutions and servicesWarehouse One takes Flexi

Warehouse One has upgraded its materials handling equipment with Flexi AC articulated forklift trucks from Narrow Aisle. Two Flexis have been delivered already while a third will be supplied later this year. Warehouse One operates four stand-alone multi-client warehouses. The Flexi fleet will support Warehouse One’s growing pick and pack operation – bringing stock out of the bulk store and delivering it to ground level pick faces. www.flexi.co.uk

Hyster approved used forklifts

Hyster’s Approved Used forklift trucks are more reliable and have better value than some of the lower priced new trucks on the market, says David McIntyre, business services manager, Hyster. “Businesses are more open minded about buying or renting quality refurbished equipment, often ordering a mix of new and refurbished products, to reduce overall costs.” Hyster’s Approved Used programme offers refurbished trucks at a fraction of new prices. www.hyster.eu

Kronehigh security trailer

Kersey Freight has 15 Dry Liner box trailers from Krone which give security against migrant problems and provide additional load capacity. Fleet manager Robert Steele says: “We have found with other box vans that use conventional hinge pins and door locking bars on the outside, that the immigrants can unbolt the door bars and hinge pins, remove the door and enter the trailer. Then the door is refitted.” This cannot be done with the Krone doors. www.krone-trailer.com

Michelin goes the distance

Eccles-based haulier Olivers Transport has hit a new record-high mileage of 362,689km on a set of Michelin X MultiWay 3D XDE drive tyres in its fleet, and praises the X MultiWay 3D-series as Michelin’s best regional tyre yet. The four 295/80 R 22.5 X MultiWay 3D XDE tyres, which had been regrooved, were removed from a Daf 6x2 tractor unit used regularly on a return trip from the company’s Scotland base to Birmingham. www.michelin.com

Andrews fast-chill hire

Andrews Chiller Hire has doubled its fleet of FC90 Fast Chill models. When in-house cooling plant is taken off line for routine maintenance or emergency repair, chiller hire is often the only option available to preserve the quality of stored chilled food.  The Fast Chill range was introduced by Andrews Chiller Hire for such applications, providing a faster, more economical solution. On site the chiller will be ready to run in minutes.  www.andrews-sykes.com

Carrier EEF membership

All Carrier Transicold’s UK and Irish network service providers have become affiliate members of the Engineering Employers’ Federation, providing independent validation of their Environment, Health & Safety development programmes. The federation reviews all network service providers’ competence, based on a set of criteria regarding health and safety practices benchmarked against aspects of legal compliance. www.carriertransicold.eu.

For latest news see: www.globalcoldchainnews.com24

News digest

TorseoThe ergonomic handlefor easy handling

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NEW

Paneltex, VMS, Mercedes-Benz and Iceland collaborated to design a van for Iceland’s home delivery service. The VMS-supplied Alex Original direct-drive fridge provides freeze and chill. Paneltex Somers designed the insulated lining to improve the van’s dual-temperature capability and meet Iceland’s specification for a frozen compartment with a sliding side door towards the front of the van and a larger chilled compartment to the rear.

The insulated conversion, tested by CRT in Cambridge, meets ATP standards for class C frozen and class A chilled. Dave Evenett, sales director, Paneltex, said, “Iceland operates one of the largest fleets of refrigerated panel vans in the UK and we are delighted to have been chosen as sole supplier to them for the second year running. Being able to offer this conversion with ATP type approval, instead of just talking about it, is a great achievement and clearly demonstrates how efficient the Paneltex Somers insulation system really is.”

Iceland is accelerating the rollout of

Roadsense telematics to a further 750 of its Mercedes Sprinter and Ford Transit home delivery vehicles, completing fitment to its entire fleet of over 1,500 vehicles two years ahead of schedule. See page 14 for the full story.Roadsense Live Plus combines telematics

and cameras in a single unit. Video of high-threshold events, including accidents and dangerous manoeuvres, are sent to the Roadsense platform in real-time, allowing almost instant viewing of hazardous events, together with real-time incident notification via SMS or email. Medium-threshold events can also be sent back in real-time or, to minimise transmission costs, they can be stored onboard the vehicle and retrieved on demand. Video of low-threshold events can also be captured and retrieved remotely, or simply used as part of behavioural scoring. A rolling record of all driving events are also stored onboard the unit.

As with the Roadwatch Live system, the new Plus version eliminates the limitations of systems that are reliant on SD-cards, providing a camera and telematics reporting at a lower cost of two separate hardware units. Roadsense’s telematics platform is compatible with the new system and includes the same driver safety module that provides driver league tables based on Roadsense’s algorithms, with reporting of individual events and access to the corresponding video footage.

Iceland takes Somers dual temp van

Telematics and cameras

Telematics and cameras for vehicles in a single unit

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