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CONFIDENTIAL AND PROPRIETARY This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other intended recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
The 2018 CIO Agenda:
Mastering the New Job of the CIO
Michele Caminos, Managing Vice President, Gartner
1 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
The nature of the CIO's job has changed from the role of delivery executive to that of IT business executive
3 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Trusted Ally CIOs Represent the Highest Level of CIO Influence in the Enterprise
Partner CIO:
Perceived as a business enabler and credible technology leader
Reputation built oneffective response tobusiness requirements
Able to regularly discuss business issues with CxOs
Trusted Ally CIO:
Perceived as the business leader and CxO peer who is in charge of IT
Reputation built on business impact
One of the key CxOs involved in shaping business strategy
Transactional CIO:
Perceived as aninternal supplier
Reputation built on effective IT service delivery
Communicates to C-suitevia proxy
4 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
How to Create the New Job of CIO
Live yourNEW job
Define yourNEW job
Pre-emptdisruption
ActionsOld job NEW job
5 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Live yourNEW job
Define yourNEW job
Pre-emptdisruption
ActionsOld job NEW job
6 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
20%
10%
10%
12%
36%
25%
17%
16%
21%
IoT
AI
3D Printing
Smart Robotics
Conversational Interfaces
Disruptive Technologies Approaching a Tipping PointPercent of respondents that have deployed a technology or are in short-term planning for deployment
What are your organization's plans in terms of the following digital technologies and trends? Percent of respondents that have deployed or are in short-term planning. 2018 n = 3,138
2015 data adapted from 2015 CIO Survey
80%
150%
70%
33%
!
2015 2018 Percentage growth 2015-2018
7 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Top Performers Generate More Digital Revenue and Have More Digital Processes
What percentage of your organization's total revenue would you attribute as digital sales revenue today?/How much of your organization's total turnover/budget can be attributed to fully digital services (or products) delivered to your external constituents (e.g., citizens, students, patients, other agencies)?
What percentage of your organization's processes (core and support) have been optimized (made more efficient) through digital means? Top (n = 182), Typical (n = 2,433) Trailing (n = 134); APAC (n = 487).
Base: All company types have a digital initiative. Size of bubble represents size of sample.
Digital Processes (Average percentage of digitized processes)
Digital Revenue(Average percentage of digitalized business)
TYPICAL
TOP
TRAILING
0%
10%
20%
30%
40%
50%
15% 20% 25% 30% 35% 40% 45% 50% 55%
ANZ Average:
A
A
8 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Top Performers Generate More Digital Revenue and Have Processes That Are More Digital
What percentage of your organization's total revenue would you attribute as digital sales revenue today?/How much of your organization's total turnover/budget can be attributed to fully digital services (or products) delivered to your external constituents (e.g., citizens, students, patients, other agencies)?
What percentage of your organization's processes (core and support) have been optimized (made more efficient) through digital means?
Base: All company types have a digital initiative. Size of bubble represents size of sample.
Manufacturing (n = 560), natural resources (n = 128), media (n = 48), services (n = 290), government (n = 386), education (n = 255), retail (n = 161), wholesale trade (n = 47), financial services (n = 323), insurance (n = 138), health payers (n = 47), healthcare providers (n = 111), transportation (n = 106), utilities (n = 89), telecom (n = 51); Top (n = 182), Typical (n = 2433) Trailing (n = 134); APAC (n = 487)
Digital Processes (Average percentage of digitized processes)
TYPICAL
Manufacturing
Government
Financialservices
EducationServices
TOP
Retail
TRAILINGNatural resources
Insurance
Healthcare providers
Transportation
Telecom
Utilities
Media
Wholesale trade
Health payers
Average levelof digitalization
0%
10%
20%
30%
40%
50%
15% 20% 25% 30% 35% 40% 45% 50% 55%
Digital Revenue(Average percentage of digitalized business)
A
ANZ Average: A
9 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
TYPICAL
Manufacturing
Government
FinancialservicesEducation
Services
TOP
Retail
TRAILING
Natural resources
Insurance
Healthcare providers
Transportation
Telecom
Utilities
Media
Wholesale trade
Health payers
Average levelof digitalization
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Top Performers Generate More Digital Revenue and Have Processes That Are More Digital
Digital Processes (Average percentage of digitized processes)
Dig
ital
Reven
ue
(Avera
ge p
erc
enta
ge o
f dig
italiz
ed b
usin
ess)
A
10 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
TYPICAL
Manufacturing
Government
FinancialservicesEducation
Services
TOP
Retail
TRAILING
Natural resources
Insurance
Healthcare providers
Transportation
Telecom
Utilities
Media
Wholesale trade
Health payers
Average levelof digitalization
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Opportunity Abounds
Digital Processes (Average percentage of digitized processes)
Dig
ital
Reven
ue
(Avera
ge p
erc
enta
ge o
f dig
italiz
ed b
usin
ess)
Sustainable NewBusiness Models
(A-enterprises)
Old Business Models
High Cost New Business Models
Low Cost Old Business ModelsToday
Future
11 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Live yourNEW job
Define yourNEW job
Pre-emptdisruption
ActionsOld job NEW job
#GartnerSYM12 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Act as Business Leaders More Than IT Leaders
Only 56% of ANZ CIOs have a seat at this table …
#GartnerSYM13 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Have an Industry Vision: Craft and Communicate Your Unique Message
Personalexperience
Personalopinion
(gut)
EA analysis
Technologytrends
Business modelinnovations
Analogies fromother industries
Results of bimodal explorations
Insights from data
Insights from yourpersonal network
Wisdom ofinformed crowds
?
#GartnerSYM14 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Be Subject to Business Metrics
Are you measured by your IT activities ...57%
… or are you measured by the business outcomes you
impact most? 43%
15 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
45%
43%
42%
20%
20%
52%
55%
50%
28%
32%
59%
64%
61%
43%
50%
6%
8%
11%
16%
18%
0% 20% 40% 60% 80%
Building business strategy/planning
Building business agility
Influencing business models
Growing business margins
Growing revenue
Leaders Embrace Growth
Which of these strategic business objectives are among your personal job objectives?
n varies by segment; Base: role is CIO or most senior IT leader
28%
28%
48%
51%
55%
62%
64%
0% 20% 40% 60% 80%
Growing business margins
Growing revenue
Building business strategyand planning
Influencing businessmodels
Building business agility
Tracking businessvalue of IT
Optimizing enterpriseoperational excellence
Difference between top and typical Top (n = 157) Typical (n = 2,344) Trailing (n = 192) APAC (n = 437)
64%building
business agility
61%influencingbusinessmodels
50%revenuegrowth
43%growingmargins
19%revenuegrowth
18%growingmargins
Global — top performers percent of respondents ANZ — percent of respondents
Percentage of respondents
64%building
business agility
56%influencingbusinessmodels
16 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
9%
20%
28% 26%
0%
10%
20%
30%
40%
50%
No Digitalinitiative
Desire/Ambition
Designing Delivering
There's a Wall Between Initiating and Scaling Digital Business
Which of these best describes the stage of your organization's digital initiative — i.e., your organization's digitalization efforts? 2018: n = 3,025;; APAC: n = 515
Scaling
1% 24% 31% 27% 14% 3%
Stage of digital maturity (Percentage of respondents)
Initiating
ANZ
0%
10%
20%
30%
40%
50%
Scaling Harvesting/Refining
14%
3%
17 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Culture Is the Biggest Brick in the Digital Wall
Which of these best describes the stage of your organization's digital initiative — i.e., your organization's digitalization efforts? n = 3,025 APAC (n = 515)
What do you think is your organization's biggest barrier to move from the initial phases of digital business transformation to scale? Base: stage of digital is desire, design or delivery, n = 2,208 APAC (n = 366)
46%
23%
13%
5% 4%
0%
10%
20%
30%
40%
50%
Barriers
5%46% 25% 9% 6% 3%
Culture Talent
Resources CEOCommitment
ITOrganization
BoardCommitment
2%
Biggest barriers to scale play(percentage of respondents)
ANZ
#GartnerSYM18 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Apply Different Leadership Styles
19 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Live yourNEW job
Define yourNEW job
Pre-emptdisruption
ActionsOld job NEW job
20 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
APAC — percent of respondentsGlobal — percent of respondents
13%
5%
7%
21%
23%
21%
10%
14%
42%
39%
28%
18%
23%
55%
54%
8%
9%
9%
13%
15%
0% 20% 40% 60%
15%
17%
18%
37%
44%
0% 20% 40% 60%
Enterprise Change
Digital Sales/
E-Commerce
Business Strategy
Digital Transformation(Chief Digital Officer Role)
Innovation
Business Strategy
Enterprise Change
Shared Services (beyond IT)
Digital Transformation(Chief Digital Officer Role)
Innovation
CIOs Are Adopting Roles That Drive Growth
Multiple Responses Allowed
In which areas are you/is your CIO designated as the person in charge of any aspect of the business other than IT?
n varies by segment.
Difference between top and typical Top performers (n = 179) Typical (n = 2,532) Trailing (n = 200) APAC (n = 495)
Percentage of respondents
Global
Top
Performers
ANZ
20%responsible
for enterprisechange
34%responsible
for Innovation
49%hold
CDO role
54%responsible
for Innovation
55%hold
CDO role
28%responsible
for enterprisechange
21 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
1%
7%
11%
2%
17%
30%
5%
30%
55%
3%
13%
25%
0% 20% 40% 60%
VoiceInteractionDesigner
DigitalWorkplace
Leader
UserExperienceDesigner
10%
16%
18%
6%
20%
22%
30%
21%
35%
41%
49%
42%
16%
18%
18%
22%
0% 20% 40% 60%
Digital RiskManager
MegavendorManager
Cloud Architect
API ProductManager
6%
11%
3%
18%
21%
7%
34%
41%
4%
16%
20%
0% 20% 40% 60%
Machine Trainer
Algorithm/ModelDesigner
Chief AnalyticsOfficer
Scaling Digital Creates New IT Roles
Percent of Respondents
Multiple Responses Allowed
Which of these roles (or equivalents) exist in your organization?
n varies by segment. Base: Excludes don't know
Difference between top and typical Top performers (n = 175) Typical (n = 2,532) Trailing (n = 196)
New Roles in IT:Digital Core IntelligenceHuman Factors
22 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
How to Create the New Job of CIO
Live yourNEW job
Define yourNEW job
Pre-emptdisruption
ActionsOld job NEW job
23 CONFIDENTIAL AND PROPRIETARY I © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
Provoke and catalyze
Be an ambassador
Instigate discussion
Adaptable
Entreprenerial
CollaborativeOpen-
minded
ValidationKnowledgeable
Talent-attracting
Change Management
Customer centric
Execution
Leadership Mindset Changes Are Needed
CONFIDENTIAL AND PROPRIETARY This presentation, including any supporting materials, is owned by Gartner, Inc. and/or its affiliates and is for the sole use of the intended Gartner audience or other intended recipients. This presentation may contain information that is confidential, proprietary or otherwise legally protected, and it may not be further copied, distributed or publicly displayed without the express written permission of Gartner, Inc. or its affiliates. © 2017 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner and ITxpo are registered trademarks of Gartner, Inc. or its affiliates.
The 2018 CIO Agenda:
Mastering the New Job of the CIO
Michele Caminos, Managing Vice President, Gartner