The Royal British Legion Y Lleng Brydeinig Brenhinol

Presentation to Housing Services Forum

23rd January 2015

Jenny Wilson – Advice & Information Team Leader

(Wales)

The Four Pillars

• Welfare

• Comradeship

• Representation

• Remembrance

Who we can help

• Our beneficiaries fall into the following categories:– Serving– Veteran (7 days service)– Dependants, which include children,

spouses and partners, carers and other dependants

Three touch-points:

• Helpline: 0808 802 8080: all new referrals. 8am-8pm 7 days a week.

• Online, email and web chat service www.britishlegion.org.uk using Knowledge-base

• ‘Pop In’ Advice and Information Centres and

outreach

How We Help

• Immediate Needs Grants• White & Brown Goods• Benefits and Money Advice• Homelessness (Deposit Guarantees)• Rent in advance• Handy Van Services (PoppyCalls)• Break Centres• Inquest Support• Civvy Street• Appeals• MoneyForce• Specialist support (war pension)• www.britishlegion.org.uk

Headline briefing pointsArea Team• 15 Area Staff.• 4 Regional specialists• 3 Fundraisers• 44 Active Volunteers (Case work/Info/Admin)

Locations• New ‘Pop-in’ centres open in Cardiff and

Wrexham.• Swansea and Caernarfon secondary hubs• Outreach

• In action: Bangor, Caernarfon, Holyhead Colwyn Bay, Machynlleth, Aberystwyth, Tonyreveil, Caerphilly, Newport, Newtown

• Pending: Rhyl, Pembroke Dock, Milford Haven

2014 - Official Outcomes• 420 Poppycalls• 1000 Grants of £500k+• £120k gains from BMA• £350k gains from ILA• 7000 incidents in Wales

RBL Wales

Advice & Info Hub

Advice & Info Hub

Key: Pop-in or Hub Outreach

Welfare - Remembrance - Representation - Comradeship

Welfare - Remembrance - Representation - Comradeship Cardiff ‘Pop-in’

Wrexham ‘Pop-in’

Caernarfon

Swansea

Wrexham

Cardiff

RBL Wales

Advice & Info Hub

Advice & Info Hub

Key: Pop-in or Hub Outreach

Welfare - Remembrance - Representation - Comradeship

Welfare - Remembrance - Representation - Comradeship Cardiff ‘Pop-in’

Wrexham ‘Pop-in’

VALLEYS

GWYNEDDFLINT

DENBIGHCONWY

WREXHAM

CARMARTHEN

Welfare and A&I Issues

• Issues • Financial• Multiple• BMA• Accommodation• Membership

2%

16%

13%

14%

15%

12%

17%

11%18 – 24

25 – 34

35 – 44

45 – 54

55 – 64

65 – 74

75 – 84

85+

Beneficiary Age Profile

GLAMORGAN

GWENT

PEMBROKE

CEREDIGIONPOWYS

2015 Manifesto

How You Can Help

• Spread the word about The Royal British Legion

• Encourage referrals through your organisation

• Buy a Poppy!• Fundraising• Volunteer opportunities / professional

case working

Summary

• 7 days a week 365 days a year 8-8• Regular, Reserve and Family• 3 touch points• Opportunities for referrals• Jenny Wilson

– Contact Centre:0808 802 8080– Mob: 07826 908520– E: jwilson@britishlegion.org.uk