TRAINING PROGRA 1988 - ilmuonline.mpc.gov.myilmuonline.mpc.gov.my/elmu-cis/document/EnhancementProgrammes/1988.pdf · Soal/jawab dan perbincangan adalah ditekankan. Latihan secara

TRAININGPROGRA 1988

0000054008NATIONAL Productivity Corporation - [productivity and qualityenhancement programmes].

National Productivity CentrePUSAT DAYA PENGELUARAN NEGARA PRODUKTIV1TI

TRAININGPROGRA

National Productivity CentrePUSAT DAYA PENGELUARAN NEGARA PRODUKTIVm

5 4 0 0 8

CONTENTS

PengenalanIntroductionManagement Accounting SectionSales & Marketing Section

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15Personnel Development Section— Management Development Programme— Industrial Relations ProgrammeQuality Control Circles SectionIndustrial Engineering SectionLow Cost Automation SectionInstitute of Hotel and Tourism ManagementWilayah UtaraWilayah Pantai TimurWilayah SelatanWilayah SarawakWilayah SabahCalendar of Courses 1988Facilities of National Productivity Centre (NPC)

28425268828798

101104107110112123

Location of NPC

Pttsat Daya Pengeluaran Negara

Pusat Daya Pengeluaran Negara telah ditubuhkan pada tahun 1962sebagai satu projek bersama di antara Kumpulan Waiig Klias Bangsa-Bangsa Bersatu dengan Kerajaan Persekutuaii, daii Organisasi BuruhAntarabangsa sebagai Pentadbirnya.

Dalam taliun 1966 Akta (Memperbadankan) Majlis Daya Penge-luaran Negara Bilangan 19 telah diluluskan oleh Parlimen dan Majlismenjadi sebuah badan yang berkuasa sendiri mulai daripada Ihb Mac,1966. Akta ini dipinda oleh Akta (Pindaan) (Memperbadankan) MajlisDaya Pengeluaran Negara 1975 (Akta A305 tahun 1975) scjajar de-ngan usaha-usaha perkembangan Pusat ini. Ahli-ahli Majlis adalah di-lantik oleh Menteri Perdagangan dan Pcrindustrian.

Pusat ini diberi bantuan oleh Kerajaan sehingga sampai kepadamasa ia boleh berdikari.

ObjektifDi antara objektii-objektif Pusat Daya Pengeluaran Negara ialah:

• meninggikan mutu pcngurusan termasuk penyeliaan di seniuaperingkat;

• memperbaiki kecekapan perjalanan perusahaan dengan memberiperhatiaii khusus kepada kaedah meninggikan produktiviti, memper-baiki kualiti dan pengeluaran, pengurusan kos dan membina per-hubungan baik di antara pekerja dan pengurusan;

• mengeiidalikan latihan dan rancangan seumpama yang sebaik-baik-nya untuk memenuhi kehendak tempatan.

Kaedah-Kaedah LatihanSoal/jawab dan perbincangan adalah ditekankan. Latihan secara

tidak formal dalam bentuk syarahan, perbincangan sindikel dan kajiankes boleh membawa kepada suasana latihan yang sesuai bagi orangdewasa. Kakitangan Pusat juga mengadakan lawatan susulan untukmemberi panduan dan bantuan lanjut; terutamanya mengenai projckpraktikal yang dijalankan di kilang oleh peserta-pescrta kursus. Kajiankes dan latihan-latihan memainkan peranan penting di dalam perbin-cangan sepanjang kursus dijalankan. Kursus-kursus diperlengkapkandengan filem-mem yang berkaitan dengan pengurusan, sessi 'role play',

perakam video, makmal komputer dan lawatan sambil belajar. Waktukursus adalah dari 9.00 pagi hingga 4.00 petang.

Permohonan MengQmti KursusPermohonan bagi mengikuti kursus-kursus hendaklah dibuat

dengan mementihi borang soal-selidik Pra-Kursus yang dilampirkan.Pemohon hendaklah mempunyai pengalaman yang berkaitan dengankursus yang dipilih. Pilihan akan dibuat berdasarkan maklumat yangterdapat di borang soal-selidik Pra-Kursus yang tersebut. Borang-borang dan pembayaran hendaklah dikembalikan dalam masa 2 minggusebelum kursus dijalankan. Untuk menentukan penyertaan, pemo-hon-pemohon dinasihatkan supaya membuat permohonan awal.

Cek-cek berpalang hendaklah dibuat atas nama Pengarah PDPN.

Penganugerahan SijilPDPN mengeluarkan sijil kehadiran kepada setiap peserta yang

menyertai semua sessi di dalam setiap kursus latihan.

Maklumat LanjutRisalah-risalah PDPN, borang tambahan soal-selidik Pra-Kursus

dan maklumat selanjutnya boleh didapati dari:Pegawai Perhubungan Awam/Pengurus ProgramPusat Daya Pengeluaran Negara,Peti Surat 64,46904 PetaUng Jaya.Tel: 03-7557266 (15 talian)Telex: MA 36312KuantanKetua Wilayah Pantai Timur,Bangunan Percetakan,Tingkat Pertama,Jalan Besar,25000 Kuantan.Tel: 09-523022/523114

Pulau PinangKetua Wilayah Utara,No. 57, Jalan MacAlister,10400 Pulau Pinang.Tel: 04-370311

Johor BahruKetua Wilayah Selatan,Tingkat 13, Kompleks Tun Abdul Razak,Peti Surat 105, Jalan Ah Fook,80710 Johor Bahru.Tel: 07-221589/220560

KuchingKetua Wilayah Sarawak,Tingkat 1, Bangunan Yayasan Sarawak,Peti Surat 2679, Jalan Tun Hj. Openg,93752 Kuching,Sarawak.Tel: 082-56844/56941

Kota KinabaluKetua Wilayah Sabah,No. 08, Tingkat 7, BlokE,Kompleks KUWASA,49, Jalan Karamunsing,88000 Kota Kinabalu,Sabah.Tel: 088-222245/225837

Lain-lain• Pusat Daya Pengeluaran Negara juga bersedia untuk mengendaUkan

kursus pengurusan yang tidak tersenarai di dalam program latihandan juga kursus suaikhas atas permintaan mana-mana organisasi.

• Ceramah Filem dalam berbagai aspek pengurusan boleh juga di-rundingkan dengan yuran yang berpatutan.

• Pueat Daya Pengeluaran Negara menawarkan diskaun 20%untuk bayaran kursus kepada organisasi yang menghantar 3pesexta atau lebih untuk setiap kali kursus. Kadar diskaununtuk 5 atau lebih peserta boleh dirundingkan.

\ National Productivity Centre

National Productivity Centre was established in 1962 as a jointproject by the United Nations Special Fund and the Federal Govern-ment with the International Labour Organisation as the executiveagency.

In 1966 the National Productivity Council (Incorporation) ActNo. 19 was passed by Parliament and the Council became an autono-mous body elective as from 1st March 1966. The Act was subse-quently amended by the National Productivity Council (Incorporation)(Amendment) Act 1975 (Act A305 of 1975) to keep in line with theexpanding activities of the Centre. The members of the Council areappointed by the Minister of Trade and Industry.

The Centre is subsidised by the government until such time as itbecomes self-support ing.

ObjectivesAmong others, the objectives of the National Prtxluctivity Centre

are:* raising standards of management including supervision at all levels;* improving efficiency of industrial operations with particular reference

to methods of increasing productivity, of improving quality and out-put, of reducing costs and developing constructive labour/manage-ment relations:

* initialing training and other programmes that would best servespecific and local requirements of the country.

Method of InstructionQuest ions/answers and discussions are emphasised. Informal

instruction in the form of lectures, syndicate discussions and casestudies creates an atmosphere conducive to adult training. The Centre'sstaff also carry out follow-up visits to give fur ther guidance and assis-tance, particularly in the case of in-plant practical projects being carriedout by the course participants. Case studies and exercises play a centralpart in discussions throughout the courses. The courses are supple-mented with relevant management Rims, role play sessions, videorecordings, computers and study visits. Course hours from 9.00 am.to 4.00 p.m.

Admission for CoursesApplication for admission should be made on the Pre-course Ques-

tionnaire form attached at the end of this brochure. Applicants shouldhave some experience In the particular subject relevant to the course.Selection is based on the information contained in the Pre-CourseQuestionnaire forms, which are to be returned two weeks before thecourse commences together with the relevant fees. Applicants areadvised to apply early to avoid disappointment.

Cheques should be made payable to the Director, National Pro-ductivity Centre and crossed 'A/C Payee Only'.

Awarding of CertificateThe Centre issues a certificate of attendance to every participant

who attends all the sessions of each training course.

Further informationThe Centre's brochures, additional Pre-course Questionnaire

forms and further information can be obtained from:Public Relations Officer/Programme Manager,National Productivity Centre,P.O. Box 64,46904 PetaUngJaya.Tel: 03-7557266 (15 lines)Telex: MA 36312

If Tiff Titan

Regional Head Officer,Wflayah Pantai Timur, Bangunan Percetakan,Tingkat Pertama, Jalan Besar, 85000 Kuantan.Tel: 09-5S3023/583114

PulanPinangRegional Head Officer,WilayahUtaraNo. 57, Jalan MacAlister, 10400 Pulau Pinang.Tel: 04-370311

Johor BahruRegional Head Officer,Wilayah SelatanTingkat 13, Kompleks Tun Abdul Razak,

Peti Surat 105, Jalan Ah Fook,80710 Johor Bahru.Tel: 07-S21589/220560

KuchingRegional Head Officer,Wilayah Sarawak,Tingkat 1, Bangunan Yayasan Sarawak,Peti Surat 2679, Jalan Tun Haji Openg,93752 Kuching, Sarawak.Tel: 082-56844/56941

Kota KinabaluRegional Head Officer*Wilayah Sabah,No. 08, Tingkat 7, Blok E,Kompleks KUWASA,49, Jalan Karamunsing,88000 Kota Kinabalu,Sabah.Tel: 088-222245/225837

Others• The National Productivity Centre also undertakes to conduct mana-

gement courses not listed in the training programme and tailor-madecourses on request by any organisation.

• Film talks on various aspects of management can also be arrangedfor a nominal fee.

• The National Productivity Centre offers a 80% discount oncourse fees to organisations that sponsor 2 or more participantsto any one single training programme; for 5 or more participantsthe rate is negotiable.

SECTIONSynopsis of Courses

MA 1 INTRODUCTION TO ACCOUNTING PRACTICES

ObjectivesOn completion of the course:

1. The participants will understand the principles that are used inaccounting.

2. They should be able to record accounts systematically, followingprinciples of accounting.

3. They should be able to prepare and analyse financial statements.

Contents• Classification of Accounts• Double Entry Principle• Journals and Ledgers• Trial Balance• Profit and Loss Accounts• Balance Sheet• Manufacturing Accounts• Depreciation• Stock Valuation• Bank Reconciliation• Cash Budgeting• Financial Statement Analysis.

Who Should AttendThis course is suitable for:(i) Junior personnel who are directly and indirectly involved in

accounting functions such as accounts clerks and book-keepers.

(ii) Those with no knowledge of accounting.

Duration: 5 days

MA 2 BASIC ACCOUNTING FOR EXECUTIVES


1. Participants would have a good grasp of accounting principles.2. They should be able to read and understand accounting state-

ments.3. They should be able to analyse and interpret financial statements.4. They should be able to apply marginal costing technique for deci-

sion making.

ContentsUnderstanding Financial StatementsAnalysis of Financial StatementsCostingMarginal CostingBudgetingProject Evaluation

Who Should AttendAU non-financial executives/managers who would like to seek

an exposure to accounting.

Duration: 5 days.

MA 3 INTRODUCTION TO COSTING

ObjectivesOn completion of the course, participants should be able to:

1. Identify the cost elements involved in their functional areas.2. Distinguish product cost — made up of material, labour and over-

head costs.3. Apply the knowledge In practical situations to derive maximum

cost benefit, and control costs.

Contents• Introduction to Costing• Material Costing• Labour Costing

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• Overheads• Costing System

Who Should AttendThis programme focusses on product costing and would interest

non-financial executives in marketing, production and other functions.This course begins with the very first step and assumes that partici-pants do not have costing background.

Duration: 3 days

MA 4 CASH FLOW MANAGEMENT


1. The participants should be able to apply the knowledge on howto solve cash flow problems.

2. Participants are exposed to the methods of solving cash flowproblems.

Contents• Cash Flow Control• Methods of Cash Generation• Management responsibilities in solving Cash Flow Problems

Who Should AttendThis course is ideal for all senior or middle level executives/

managers who are directly or indirectly involved in cash flow manage-ment.

Duration: 3 days

MA 5 BUDGETARY CONTROL

ObjectivesOn completion of the course, participants should be able to:

1. Grasp the principles of budgeting.2. Use "budgets" as a control tool.3. Prepare budgets.

Content• Basic Principles and Objectives of Budgetary Control• Preparation of Budgets

• master budget• sales budget• production budget• capital expenditure budget• administrative cost budget• cash budget

• standard costing• operation of the Budget

Who Should AttendThis course examines the "budget" as a control tool and is suitable

for those involved in the preparation of budgets especially executiveswithout financial training.

Duration: 3 days

MA 6 UNDERSTANDING AND INTERPRETATION OFFINANCIAL STATEMENTS


1. Participants should be able to read and understand FinancialStatements.

2. They should be able to analyse and interpret Financial State-ments.

Contents• Basic Accounting Principles• Understanding Financial Statements (Profit and Loss Account and

Balance Sheet)• Interpretation of Financial Statements

Who Should AttendNon-financial executives and managers, who would like to seek an

exposure to accounting.

Duration: 2 days

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MAT COSTING TECHNIQUES AND METHODS

ObjectivesOn completion of the course participants should be able to:

1. Identify the nature of the cost elements in his functional area.2. Identify the costing techniques appropriate to his needs.3. Apply the costing techniques in his organisation.

Contents• Principles of Cost Accounting• Contract Costing• Operating Costing• Process Costing• Marginal Costing• Standard Costing

Who Should AttendThis is a more advanced course on costing. It is an extension of

Introduction to Costing. It is directed to non-financial personnel inmarketing, production and other functions.

Duration: 3 days

MAS WORKING CAPITAL MANAGEMENT


1. The participants will understand the principles that are used inworking capital management.

2. They should be able to apply the techniques used in workingcapital management.

Contents• Stock Management• Credit Management• Cash Planning

Who Should AttendThis course is ideal for all managers/executives who are directly

or indirectly involved in working capital management.

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Duration: 2 days

MA 9 PENGENALAN PERAKAUNAN

ObjektifPada akhir kursus:

1. Peserta-peserta akan faham prinsip-prinsip asas perakaunan.2. Peserta-peserta akan mempunyai keupayaan merekod urusniaga-

urusniaga dengan sistematik dan betul mengikut prinsip-prinsipperakaunan.

3. Peserta-peserta juga akan mempunyai keupayaan dalam menyedia-kan penyata-penyata kewangan.

Kandungan Kursus• Prinsip-prinsip Perakaunan• Pengkelasan Akaun• Sistem Catitan Bergu (debit dan kredit)• Jernal, Lejer dan Timbang Duga• Penyediaan Penyata Kewangan• Kaedah Mengira Susutnilai• Kaedah Penilaian Inventor! atau Stok• Penyelarasan Penyata Bank• Akaun Perkilangan• Aliran Wang Tunai

PesertaKursus ini adalah sesuai untuk:i. Kakitangan rendah yang terlibat secara langsung atau tidak

langsung di dalam perakaunan.ii. Kakitangan lain yang tidak mempunyai pengetahuan asas

dalam perakaunan.

Tempoh: 5 hari

MA 10 TATABUKU PRAKTIKAL DAN AKAUN

ObjektifPada akhir kursus:

1. Peserta-peserta akan faham prinsip-prinsip asas perakaunan.

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2. Feserta-peserta akan berupaya dalam merekodkan urusniaga-urusniaga dengan sistematik dan mengikut prinsip-prinsip per-akaunan yang betul.

3. Feserta akan boleh menyediakan penyata-penyata kewangan.

Kandungan Kursus• Prinsip-prinsip Asas Perakaunan• Pengkelasan Akaun• Sistem Catitan Bergu (debit dan kredit)• Buku-buku Jualan dan Belian• Jernal, Lejer dan Timbang Duga• Buku Tunai dan Bviku Wang Runcit• Penyediaan Penyata Kewangan — penyata untung rugi

— kunci kira-kira• Susutnilai• Penilaian Inventori atau Stok• Penyelarasan Penyata Bank• Akaun Perkilangan

PesertaKursus ini sesuai untuk:i. Kakitangan baru dan lama di peringkat rendah yang terlibat

secara langsung di dalam urusan-urusan akaun di sesebuahorganisasi.

ii. Kakitangan lain yang tidak mempunyai latar-belakang per-akaunan tetapi mempunyai minat dalam perakaunan.

Tempoh: 5hari

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MANAGEMENT ACCOUNTING PROGRAMMEVenue: PDPN Petaling Jaya

No.

1.

2.

3.

4.

5

6

7.

8

9

10

Course

Introduction to AccountingPractices (5 days)

Basic Accouting forExecutives (4 days)

Pengenalan Perakaunan(5 days)

Cash Flow Management(2 days)

Understanding andInterpretation of FinancialStatements (2 days)

Tatabuku Praktikal danAkaun (5 days)

Introduction to Costing(3 days)

Working CapitalManagement (2 days)

Budgetary Control (3 days)

Costing Techniques &Methods (3 days)

Date

Jan. 25-29

Mar. 28-31

Apr. 4-8

Jun. 7-8

Jun. 22-23

Jul. 11-15

Aug. 3-5

Aug. 24-25

Sept. 7-9

Oct. 3-5

ProgrammeManager

Hussin Mat Isa

Fred Lew

Mustafa Hashim

Teo Ten

Teo Ten

Hussin Mat Isa

Mustafa Hashim

Fred Lew

Fred Lew

Teo Ten

Fee (g)

300.00

280.00

250.00

140.00

140.00

250.00

180.00

140.00

210.00

210.00

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SAJLES SL MAUKi; M\«, SECTIONSynopsis of Courses and Talks

SM 1 EFFECTIVE SELLING SKILLS

ObjectivesThe objective is to expose to participants the various important

principles of selling and also to help them develop a systematic approachin making sales.

Contents• Principles of Selling• Systematic Approach to Selling• Opening the Sale• The Sales Presentation• Closing the Sale• Overcoming Sales Objections• Credit Control and Bill Collection• Sales Presentations through Video

Who Should AttendAll sales personnel especially those involved in selling consumer

goods and services.

Duration: 4 days

SM 3 NEGOTIATION IN SELLING

ObjectivesThe objective is to acquaint sales personnel with various concepts

and techniques of negotiation which will sharpen selling skills. Thiscourse will help sales personnel assert themselves without antagonis-ing others and induces people to bend rules and stretch regulations forthem.

Contents• Negotiation Concepts• Understanding Your Negotiation

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• Preparation for Negotiating• Techniques of Negotiation

Who Should AttendAll experienced sales personnel will find this course beneficial.

Durations:. 2 days

SM3 MANAGEMENT OF SAXES FORCE

ObjectivesThe objective is to help sales management personnel develop and

organise an approach in dealing with problems they encounter inmanaging their sales force and other functional responsibilities inplanning, directing and controlling the total sales operations in thecompany. The course highlights the skillful use of major methods,techniques and tools in solving various problems.

Contents• Responsibilities of Sales Management• Selection, Training and Development of the Sales Force• Motivation of the Sales Force• Sales Quota Fixation• Conducting Sales Meetings• Evaluation and Control of Sales Activities• Counselling of Salesmen

Who Should AttendSales managers, sales executives, sales supervisors who are

involved in planning, directing and controlling the sales operation willbenefit from this course.

Duration: 4 days

SM 4 INTRODUCTION TO MARKETING MANAGEMENT

ObjectivesTo acquaint sales and marketing personnel with various marketing

concepts and tools. This course also sharpens the skill of marketing

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executives in handling problems in the face of keen competition anddifficult times.

Contents• The Marketing Plan• Marketing Mix; Price, Product, Promotion & Distribution• Marketing Research• Sales Forecasting

Who Should AttendThis course is very suitable to all sales and marketing personnel

who intend to obtain a basic foundation of marketing.

Duration: 4 days

SM5 MARKETING STRATEGY

ObjectivesThe objective is to enable participants to understand and formulate

marketing strategies to achieve the corporate objectives.

Contents• Corporate Planning• Marketing Strategy• Strategy Options• Marketing Mix Tactics• Implementation of Marketing Plan

Who Should AttendAll Sales and Marketing Executives who are involved in strategy

formulation and implementation.Participants should already have knowledge of basic marketing

concepts as the course will be concerned with practical applicationsand strategies rather than descriptive issues.

Duration: 2 days

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SM 6 EXPORT PROCEDURES AND DOCUMENTATION

ObjectiveThis course provides comprehensive information on the mechanics

of conducting export business within the broadf framework of govern-ment policy and procedures.

Contents• How to Develop an Export Market• Controlling and Regulatory Requirements• Export Incentives• Export Payment Terms• Incoterms• Export Costing and Pricing• Case Study• Export Insurance• Clearance of Export Cargo; Role of Customs and Port Authority• Export Documentation

Who Should AttendBusinessmen, entrepreneurs, managers and executives who are

interested in export business and understanding the documentation ofexporting.

Duration: 4 days

SM 7 IMPORT PROCEDURES AND DOCUMENTATION

ObjectiveThe objective is to provide comprehensive information on the

techniques of importing merchandise into Malaysia, the proceduresincidental thereto and the documents used at various stages of importtransactions.

Contents• The Import Business• Import Documentation• Import Financing• Import Payments Terms• Incoterms

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• Insurance• Shipment of Import Cargo• Role of Port Authority and Customs

Who Should AttendThis course is suitable for all who wish to acquire knowledge of

importing. Those who handle import shipments in agency houses,manufacturing establishments, government and semi-governmentinstitutions, banks etc, will also benefit from this course.

Duration: 3 days

SM8 TRANSACTIONAL ANALYSIS IN SELLING

ObjectiveThe objective is to help sales personnel understand their customers

better by analysing potential situation to reduce the incidence of lostsales prior to the contact and to determine the most appropriatetransactions to convince customers during the selling process.

Contents• Understanding Transactional Analysis• Body Language in Selling• Ego States• Different types of Transactions• Exercises and Role Play in Transactional Analysis.

Who Should AttendAll experienced sales personnel will find this course beneficial.

Duration: 2 days

SM9 FILM TALKS (8 HOURS)

i) A film talk on "Who kflled the sale?"'

ObjectiveTo impart the central message to all employees that each and

everyone plays an important role in achievement of the company'sobjectives.

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Contents• Importance of Inter-departmental Cooperation• Communication within the Company• Servicing the Customer

Who Should AttendThis film talk is very useful to all employees who come in constant

contact with customers. Sales personnels, receptionists-, telephoneoperators, service department personnel and similar categories ofemployees will find this film talk stimulating & beneficial.

Film Talk - (2 hours)ii) A film talk on "Telephone courtesy".

ObjectiveTo impart telephone courtesy and good customer relations

techniques.

Who Should AttendSecretaries, telephone receptionists and sales staff will find this

film talk useful.

Film Talk - (2 hours)iii) A film talk on "Handling customer's complaints".

ObjectiveTo show participants the various techniques to handle customer's

complaints and build up good customer relations.

Who Should AttendAll personnel who are in contact with customers.

SM10 PENGENALAN PENGURUSAN PEMASARAJV

ObjektifJentera pemasaran merupakan perkara pokok yang perlu diambil-

kira dalam sesuatu perniagaan. Kehendak pengguna yang sentiasaberubah dan penciptaan keluaran baru yang pelbagai memaksa organi-sasi bersedia terhadap operasi pemasaran supaya kekal dinamik.

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Kursus ini meraperkenal kepentingan konsep dan teknik pemasaranmoden. Para peserta akan didedahkan dengan pengetahuan asas pe-masaran, mengenalpasti peluang-peluang yang ada dan mengendali-kan masalah-masalah pemasaran.

Kandungan Kursus• Konsep Pemasaran• Campuran Pemasaran• Penetapan Harga• Promosi• Fengedaran• Polls! Barangan• Ramalanjualan• Penyelidikan Pemasaran• Rancangan Pemasaran• Strategi Pemasaran

PesertaKursus ini sesuai sekali kepada kakitangan jualan dan pemasaran.

Tempoh: 4hari

SM 11 PENYELIDIKAN DAN PENGANALISAAN PE-MASARAN

ObjektifKursus ini akan mendedahkan para peserta kepada aspek-aspek di

dalam tatacara penyelidikan dan pengumpulan data.Penekanan yang lebih akan dibuat di dalam aspek statistikal, di

mana peserta akan diterangkan bagaimana hendak memproses danmenganalisa sesuatu data. Ini adalah penting kerana keputusan yanglebih tepat boleh dibuat dan trend pasaran boleh dilihat dengan jelas.

Kandungan Kursus• Proses dan Rangka Penyelidikan• Teori Persampilan• Kaedah-kaedah Persampilan Data• Menyusun dan Menganalisa Data• HitungPanjang

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• Penyebaran Korelasi• Kajian Kes• Latihan

PesertaKursus ini amat sesuai untuk individu atau kakitangan yang terlibat

di dalam penyelidikan pemasaran di mana peserta akan diberi latihandan kajian kes untuk menambah kefahaman mereka.

SM 13 PERHUBUNGAN AWAM - MODIULIObjektif

Tujuan kursus ini adalah untuk memperkenalkan konsep-konsepperhubungan dan pengalamannya secara sistematik, terutama dalammenghadapj tingkahlaku publik yang berbagai-bagai. Pengalaman per-hubungan awam yang balk akan dapat membantu menaikkan imej sese-buah organisasi itu.

Kandungan KursusDefinasi Perhubungan AwamProses Perhubungan AwamIdentiti Korporat dan Imej KorporatKajian KesLatihan

PesertaMereka yang mempunyai tugas-tugas yang berkaitan dengan publik

dan perhubungan awam akan mendapati bahawa kursus ini memberimenafaat kepada mereka.

Tempoh: 3 hari

SM13 PERHUBUNGAN PELANGGAN

ObjektifKursus ini akan mendedahkan kepada para peserta kaedah-kaedah

mengendalikan ragam pelanggan/bakal pelanggan yang berbagai-bagai.Sebagaimana yang termaklum masakini, pelanggan adalah merupakanunit sosial yang terpenting kepada sesebuah organisasi. Tanpa per-hatian yang wajar serta teknik pengendalian pelanggan yang lemah

boleh menyebabkan pelanggan lari/kurang berminat untuk membeli.Kursus ini akan mempamerkan peri mustahak kemampuan berkomuni-kasi dengan pelanggan dan layanan-layanan yang patut diberikan ke-padamereka.

Kandungan Kursus• Komiuiikasi dengan pelanggan• Sikap usahawan/kakitangan jualan.• Cara mengendalikan pelanggan• Penyelesaian aduan dan bantahan pelanggan• Cara berkesan mengendalikan telefon• Kajian kes• Latihan• "Role-Playing" dan yang seumpama dengannya.

Pesertai) Pengurus Jualan dan Penyelia Jualanli) Jurujual yang inginkan pembangunan diriiii) Usahawan-usahawan

Tempoh: Shari

SM 14 MENGENDALIKAN HUBUNGAN TELEFONYANG BERKESAN

ObjekttfUntuk memberi kemahiran dalam teknik mengendali hubungan

telefon dan hubungan pelanggan, bagi memastikan komunikasi yangberkesan melalui telefon.

Mengendalikan hubungan telefon kerap dianggap sebagai satuperkara yang remeh. Oleh itu tidak hairanlah semakin banyak syarikat-syarikat kehilangan pelanggan disebabkan kecuaian etika dan tatacarapengendalian telefon yang salah. Telefonis dan penyambut tetamu ada-lah orang pertama ditemui oleh pelanggan, adalah penting diperingkatawal satu gambaran yang baik diberi kepada para pelanggan terhadaporganisasi anda. Pengendalian telefon yang berkesan pada amnya ada-lah berkaitan dengan kesopanan, jadi adalali penting jika perkara inidiberi pandangan yang sewajarnya.

23

Kandungan Kursus• Konsep dan Kepentingan Komunikasi• Proses Komunikasi• Aliran Komunikasi• Halangan Komunikasi• Konsep dan kepentingan mengendalikan Hubungan Telefon• Kualiti-kualiti seorang Operator• Hubungan Pelanggan• Mengendalikan aduan/rungutanmelaluitelefon

PesertaMereka yang besemuka/berhubung dengan pelanggan. Bilangan

tidak melebihi 25 orang.

Tempoh: lhari

SM 15 PERHUBUNGAN AWAM - MODIUL II "PUBLICSPEAKING"

ObjektifTujuan kursus ini adalah untuk menerangkan peri mustahaknya

bidang komunikasi di dalam kehidupan seharian samada urusan rasmiatau tidak rasmi/pemiagaan atau luar pewiiagaan. Kursus ini akanmenekankan aspek-aspek komunikasi oral/lisan di samping latihanamali yang akan disusuli kemudiannya, agar pencapaian kemahiranpeserta memuaskan. Untuk itu, input atau kaedah latihan seperti peng-gunaan video, filem-filem pengurusan dan lain-lain akan digunakan.

andungan KursusKomunikasi — definisi, teori dan konsep-konsepKepent ingan komunikasiAliran komunikasiGangguan atau halangan komunikasiKomunikasi dua-halaJenis-jenis KomunikasiKomunikasi Oral/LisanTujuan Mengadakan Public SpeakingPemilihan TajukPersiapan yang perlu untuk memberi ceramah yang berkesan.Menyusun fakta-fakta dan tajukPenggunaan Audio-Visual

PesertaKursus Ini akan member! manfaat kepada pegawai-pegawai kera-

Jaan dan pengurusan swaeta serta mereka yang terlibat di bidang ini(Public Speaking).

Tempoh: 3hari

*Bahasa PengantarBahasa Malaysia adalah bahasa pengantar kursus ini tetapi Bahasa

Inggeris akan digunakan pada ketika yang sesuai.

S5

SALES & MARKETING PROGRAMMEVenue: PDPN Petaling Jaya

No.

1.

a.

3.

4.

5.

6.

7.

8

9

10

11

12

Course

Effective Selling Skills(4 days)

Introduction to MarketingManagement (4 days)

Negotiation in Selling(2 days)

Export Procedures &Documentation (4 days)

Marketing Strategy (2 days)

Management of Sales Force(4 days)

Transactional Analysis inSelling (2 days)

Import Procedures &Documentation (4 days)

Perhubungan Awam (3 days)Modiul I

Penyelidikan &Penganalisaan Pasaran(5 days)

Hubungan Pelanggan(2 days)

Perhubungan Awam —Modiul II 'Public Speaking'(3 days)

Date

Jan. 25-28Aug. 23-25

March 14- 17

April 4-5

June 13-16

July 11-12

Sept. 19-22

Oct. 3-4

Nov. 14-17

Feb. 29-Mar 2July 18-20

March 21-25

April 11-12

June 20-22

ProgrammeManager

Lee Saw HoonDavid Kuang

Chan Kum Siew

Lee Saw Hoon

David Kuang

Chan Kum Siew

Lee Saw Hoon

Chan Kum Siew

David Kuang

Azman Zakaria

Anuar PandakAhmad

Ahmad NasarJohari

Azman Zakaria

Anuar PandakAhmad

Fee (8)

240.00240.00

240.00

120.00

280.00

200.00

280.00

120.00

280.00

180.00

250.00

100.00

180.00

S6

No.

13

14.

15.

Course

Hubungan Telefon (1 day)

Fengenalan PengurusanPemasaran (4 days)

Film Talk (8 hours)i. Who Killed the Sales11. Telephone Courtesylii. Handling Customers*

Complaints

Date

Sept. 12

Oct 31-Nov 3

Mar S5Aug. 5Nov. 18

ProgrammeManager

Azman Zakaria

Ahmad Nasar

David KuangLee Saw HoonChan Kum Siew

Fee (g)

50.00

840.00

25.0025.0085.00

27

SECTIONDEVELOPMENT PROGRAMME

.^synopsis of Courses

MD 1 LEADERSHIP & HUMAN RELATIONS FORMANAGERS

Objectives'Ilie course is designed for managers and aims to provide them

with a better understanding of the nature and principles of modernleadership and human relations, ways and means to execute them andthe results to be achieved.

It seeks to train participants of the course to execute leadershipfunctions according to democratic procedures and methods.

ContentsThis course diseiisses various important topics pertaining to

leadership and human relations, some of which are:* Leadership and Leadership Styles• Resistance to Change• Problem Solving and Decision — Making"» Case Study on Human Relations* Foundations of Good Human Relations

Who Should Attend"Hie course is very useful to managers at all levels.

Duration: 5 days

MD a INTRODUCTION TO PERSONNEL MANAGE-MENT

ObjectiveThe main objective of this course is to familiarise and improve the

knowledge of participants in personnel management.It is also designed to improve the skills of Personnel Managers.

ContentsThe topics discussed arc:

• Personnel Functions• Recruitment• Induction• Manpower Development and Training• Welfare• Performance Appraisal• Job Evaluation

Who Should AttendThe course is designed for executives with technical background

who are currently involved in personnel management. It is also suitablefor Personnel Executives who have newly acquired this post or anyothers in managerial capacity and interested in familiarising themselveswith personnel management.

Duration: 5 days

MD 3 TRAINING METHODOLOGY (MODULE 1 - AIDSAND METHODS)

ObjectiveThe objective of this course is to familiarise participants with a

variety of training methods. It demonstrates the use of audio visual aidsand enables participants to use these aids and methods effectively inthese training sessions.

Contents• The Importance of Training in an Organisation• The Learning Process• Use of Visual Aids• The Use of Case Studies in Training• In Basket Exercise• Role Plays

Who Should AttendThis course is suitable for managers who are responsible for

conducting courses in their organisations. Managers who wish tofamiliarise themselves with training techniques may also participate inthe course.Duration:. 5 days

MD 4 TRAINING METHODOLOGY (MODULE II -PLANNING AND EVALUATION OF TRAININGPROGRAMMES)

ObjectiveThis course is designed to familiarise and improve the knowledge

of participants with the various aspects of training especially in thearea of planning and evaluation.

It is also designed to improve the manager's skills in running aneffective training department.

Contents• The Training Function and Policy• Determining Training Needs• Planning a Training Programme• The Administration of a Training Programme• Planning Your Training/Conference Room• Evaluation of Training

Who Should AttendThis course is useful to persons in charge of training. Managers

who are in addition to their normal functions performing or supervisingthe training functions will also find the course useful.

Others in managerial capacity and in familiarising themselves withtraining and its related activities will also benefit.

Duration: 5 days

MD 5 MOTIVATION AND JOB SATISFACTION

ObjectiveThe course aims at giving managers an insight into the attitudes,

needs and motivation of the employees on the job and the effect ofthese on their performance. The course provides useful guidelines for amanager to understand people and to motivate them to higher standardsof productivity.

30

Contents• The Nature of Attitudes• Attitude Formation• Attitude Change• Employees Needs• Various Approaches to Motivation• Job Satisfaction• Job Enrichment

Who Should AttendThe course is suitable to all levels of management and supervisors

whose job requires them to interact with and motivate other personnel.

Duration: 5 days

MD 6 INTERPERSONAL COMMUNICATION

ObjectiveThe aims of this course is to discuss with participants the im-

portance of effective communication and its consequences in businessand industry.

It seeks to make participants more sensitive to others by improv-ing their listening and observing skills which are usually taken forgranted in the verbal communication process.

Contents• Importance of Communication in an Organisation• The Communication Process• Body Language• Barriers to Communication• Overcoming Barriers to Communication• Feedback• Listening skills

Who Should AttendThe course is suitable for managers at all levels whose effective-

ness is dependent upon well planned and systematic communication.

Duration: 3 days

31

MD7 MANAGEMENT FOR MANAGERS

ObjectiveThe course is designed to increase the knowledge and understan-

ding of participants in the area of management principles and practices.Another objective of the course is to increase participants effec-

tiveness in managing people in organisation through understanding theimportant role they play within the organisation.

Contents• Introduction to Management Principles and Process• The Management Functions• Understanding Individual Behaviour in Organisation• FIRO-B• Effective Communication Through Transactional Analysis• Managerial Effectiveness

Who Should AttendThis course is designed for young executives who is in need to

master the art of management.It is also suitable for managers at all levels as a refresher course.

Duration: 5 days

MD8 TIME MANAGEMENT

ObjectiveThe course is designed to achieve the following objectives,

1. To enable participants to engage in active time management anddescribe its effect on the organisation.

E. To enable participants to identify time waster and take steps toreduce these to a minimum.

3. To enable participants to apply some simple analytic tools thatwill help optimize use of management time.

ContentsMain Topics to be Discussed• Value of time management• Time — Use Analysis

32

• Identifying Time Waster• Personal• Managerial• Organisational• Environmental

• Principles of Time Management• Effective Time Management Tools and Techniques• Action Plan

Who Should AttendThis course is suitable for managers at all levels whose effective-

ness is dependent upon well planned and systematic time management.

Duration: 3 days

SUPERVISORY DEVELOPMENT PROGRAMMEMD 9 THE SUPERVISOR AS A TRAINER AND IN-

STRUCTOR

ObjectiveThe course is designed to give participants the knowledge on the

nature and principles of modern instruction and training techniquesin industry and business.

It is also designed to develop participant's skill in modem instruc-tion as training techniques.

Contents• The Supervisor's Essential Qualities• The Scope and Aim of Instruction• How do People Learn• Preparation for Instruction• Breakdown and Key Points• Training Plan and Evaluation

Who Should AttendThis course is useful to all supervisors and foremen whose work

involve instructing others.

Duration: 3 days

33

MD10 TRANSACTIONAL ANALYSIS

ObjectivesThe course is designed for supervisors/managers and aims to

provide the participants with a better understanding of the principlesof Transactional Analysis (TA) and its application in the job situationand the results to be achieved.

It seeks to improve the participants skills in dealing with theirsubordinates and to be able to create a more harmonious humanrelations environment.

ContentsThis course discusses various important topics pertaining to

Transactional Analysis, some of which are:• Types of Transactions• Ego States• Strokes• Psychological Life Position• Games People Play

Who Should AttendThe course is suitable to supervisor /manager that deals with

subordinates.

Duration: 3 days

MD 11 PIMPINAN DAN PERHUBUNGAN SESAMAMANUSIA

ObjektifMatlamat utama kursus ini ialah untuk memberikan kefahaman

kepada peserta tentang pentingnya aspek kemanusiaan dalam organi-sasi. Peserta akan didedahkan kepada prinsip-prinsip moden mengenaiaspek pimpinan dan perhubungan supaya dapat dipraktikkan di tempatmereka.

Hanya melalui aspek ini, hubungan harmoni antara pekerja danmajikan dapat diwujudkan bagi menjamin penerusan kehidupan sesuatuorganisasi.

34

Kandungan Kursus• Asas-Asas Perhubungan Sesama Manusia• Gaya Pimpinan dalam Organisasi• Kualiti dan Sifat yang perlu bagi Penyelia• Pengendalian Masalah• Perubahan dalam Organisasi• Tanggungjawab Pemimpin dalam Organisasi• Faktor-faktor yang mempengaruhi indMdu

PesertaKursus ini amat sesuai untuk penyelia-penyelia dan juga pengurus-

pengurus di semua peringkat terutamanya mereka yang secara lang-sung terlibat dengan aktiviti penyeliaan.

Tempoh: 3 had

MD 12 MOTIVASI DAN KEPUASAN BEKERJA

ObjektifTujuan utama kursus ini ialah untuk menambahkan pengetahuan

peserta terhadap perlakuan individu dalam organisasi bagi tujuan me-ninggikan motivasi pekerja.

Kursus ini juga bert&juan untuk menambahkan kemampuan dankemahiran peserta dalam meninggikan motivasi pekerja.

Kandungan Kursus• Memahami Perlakuan Individu dalam Organisasi• Pembentukan dan Perubahan Sikap• Keperluan-Keperluan Pekerja• Bagaimana Mengubah Perlakuan Pekerja• Pendekatan Terhadap Motivasi• Kepuasan Bekerja• Peningkatan Kerja

PesertaKursus ini adalah dibentuk khas untuk penyelia-penyelia dan juga

pengurus-pengurus di semua peringkat dalam Organisasi.

Tempoh: 3 hari

35

MD 13 METODOLOGILATIHAN 1

ObjektifObjektif kursus ini adalah untuk mendedahkan dan memberikan

kefahaman yang lebih jelas kepada peserta mengenai beberapa KaedahLatihan. lanya juga menerangkan mengenai penggunaan alat-alat pan-dang dengar (APD) dan membolehkan peserta untuk menggunakan alat-alat pandang dengar dan kaedah-kaedah latihan yang lebih berkesan didalam sessi latihan.

Kandungan Kursus• Kepentingan Latihan di dalam organisasi• Proses Pembelajaran• Penggunaan Alat-alat pandang dengar (APD)• Kaedah-kaedah Latihan

— Kajian Kes— Mainan Peranan— Syarahan— Latihan 'In-basket'

PesertaKursus ini adalah sesuai untuk mereka yang bertanggungjawab

dan terlibat di dalam mengendalikan Kursus-kursus dan Latihan didalam organisasi.

Tempoh: 5 hari

MD14 FILMTAXK

I) Fihn: "THE EYE OF THE BEHOLDER"

ObjectiveTo impart the message that every individual sees things and events

differently and errors in our judgement of people and situations can leadto wrong decisions being made especially in the working environment.

SynopsisAfter a brief introduction by cartoon illustration, which makes the

point that we can be easily misled, the film shows the story of a day in

36

the life of Michael Gerard. This story is shown through the eyes of fivepeople with whom Michael has come into contact.

In the second part of the film, Michael himself is interviewed andwe find the reason for the wrong ideas about him that have been formedin the minds of the five people concerned. This a study in the field ofhuman relations and illustrates the different faults that can be made andthe film will be of great value to management and supervisory staff.

Who Should AttendManagers, executives and senior supervisors.

Duration: S hours

ii) Film: "WELCOME ABOARD"

ObjectiveTo highlight the importance of proper orientation of new employees

or employees exposed to new situations and to be aware of costsincurred by a department if a new employee resigns soon after beinghired or stays on the job without ever becoming adequately adjustedto it.

SynopsisThe central character of this informative film is a young supervisor

caught up in his day to day activities — as most of us are — and is un-intentionally insensitive to the orientation needs of a new employee.When he is tranferred on a temporary training basis to a plant in anothercity, his high expectations about the assignment are shattered as hepersonally experiences the frustration of no orientation. Upon hisreturn, he finds that his own new employee has resigned... and thereasons for the resignation then becomes apparent to him. The filmattempts to reinforce and enrich training programmes on orientation,team building and supervision. It also helps supervisors to stress majorconcepts in the training sessions with emphasis on improved pro-ductivity, reduced turnover through proper employee orientation. Theviewers are exposed to the psychological and emotional needs of newemployees and the importance of fulfilling those needs.

Who Should AttendLine Managers, Line Supervisors, Executives, Personnel Managers

and Officers.

37

Duration: 2 hours

ill) Film: "TIME OF YOUR LIFE"

ObjectiveTo give the audience a clear understanding of the basic principles

and practices of good time management.

OutlineThis film presents ideas on how to become a better decision-maker

about the use of time, on how to be more analytical about the way youthink about time, and how to develop some intuitive skills about timemanagement.

It is based on Alan Lakein's best seller "HOW TO GET CONTROLOF YOUR TIME AND YOUR LIFE". The film outlines six simple butpowerful ideas on how to make more effective use of time.

Who Should AttendManagers, Executives, Trainers and in fact anybody interested in

learning how to manage their time more effectively.

Duration: 2 hours

iv) Film: "SPEAKING EFFECTIVELY... TO ONE OR ONE THOUSAND"

ObjectiveTo impart the message that public speaking should be as easy and

effective as daily conversation: and to link public speaking to everydayinterpersonal communication.

OutlineMany people find public speaking to be a terrifying experience.

In fact, for many it is their single most compelling fear.This pervasive fear of speaking before a group is a learned response.

The film's speaker-host Christopher Hegarty, stresses this point aswe glimpse a variety of people engaged in daily conversation.

The separation we often make between speaking to a few andspeaking to many is a misleading one. The same basic skills and techni-

38

ques are called into play in both contexts. Hegarty escorts us throughthe film as we are introduced to ten key communication factors thataffect our communications, whether we speak to one or to one thousand.

Who Should AttendManagers, executives, trainers, senior supervisors and those who

are interested in public speaking or whose job includes giving talks andspeeches.

Duration: Shouts

vj Film: "KEEP REACHING: THE POWER OF HIGH EXPECTA-TIONS"

ObjectiveTo impart the central message that the key to greater personal

motivation lies within the individual himself; and to realize that amotivated person can help others learn how they can become self-motivating.

Synopsis / Outline"This is turning out just as I expected.I don't think you even care.""You don't think 111 do it. When have youever believed I'd do a job right anyway?I'd hate to disappoint you."These lines are taken from the film. They could have and many

have been made by you or me at some time in our lives. With eachstatement the question that demands an answer is WHY. Why dopeople act as they do? What motivates them? How can we be sure thatmotivation is positive and produces success rather than problems.

This film takes a look at the thoughts behind these questions.Here are real people with real problems, people whom we can allidentify. They have problems — some large, some small. We see howthese people handle their problems and themselves.

Who Should AttendManagers, Departmental Heads, Executives, Supervisors and all

those whose work involves getting cooperation and commitment fromworkers.

Duration: 2 hours

39

MANAGEMENT DEVELOPMENT PROGRAMMEVenue: NPC, Petaling Jaya

No.

1.

3.

3.

4.

5.

6.

7.

8.

9,

10.

11

12.

13.

Course

Supervisor as a Trainerand Instructor (3 days)

Leadership and HumanRelations for Managers(5 days)

InterpersonalCommunication (3 days)

Motivasi dan KepuasanBekerja (3 hari)

Transactional Analysis(3 days)

Pimpinan dan PerhubunganSesama Manusia (3 hari)

Introduction to PersonnelManagement (5 days)

Training Methodology(Module 1) (5 days)

Motivation and JobSatisfaction (5 days)

Metodologi Latihan I(5 hari)

Time Management (3 days)

Training Methodology(Module II) (5 days)

Management for Managers(5 days)

Date

Jan. 18-20

Feb. 8-12

Mac. 28-30

Feb.29-Mac.S

Mac. 14-16

Mac. 21-23

Apr. 11-15

Jun. 6-10

Jun. 13-17

Jul. 4-8

Jul. 18-20

Aug. 1 — 5

Oct. 10-14

ProgrammeManager

Mohd. YusofMohamad

Lian Lai Ping

Shahuren Ismail

Abd. WahabSaad

Dzulkifli Sipon

Shahuren Ismail

Dzulkifli Sipon

Lian Lai Ping

Mohd. YusofMohamad

Abd. WahabSaad

Lian Lai Ping

Dzulkifli Sipon

Abd. WahabSaad

Fee (g)

180.00

350.00

210.00

160.00

210.00

160.00

350.00

350.00

350.00

300.00

210.00

350.00

350.00

40

No.

14.

15.

Course

Film Talk (3 hours)(i) Eye of the Beholder

(ii) Welcome Aboard

(iii) Time of Your Life

(iv) Speaking Effectively...To One or OneThousand

(v) Keep Reaching: ThePower of HighExpectations

'Certificate in Supervision(3 months)

Date

Jan. 30

Feb. 13

Jun. 11

Jul. 30

Dec. 10

Aug. 22-Nov. 21

ProgrammeManager

Mohd. YusofMohamad

Abd. WahabSaad

Shahuren Ismail

Lian Lai Ping

Dzulkifli Sipon

Jaafar Othman 'Mohd. YusofMohamadShahuren Ismail

Fee (8)

25.00

25.00

25.00

25.00

25.00

•1,300.00

"International Programme under Malaysian Technical Cooperation Programmes(MTCP). Local participants are also invited.

* *For local participants only.For foreign participants — 81,500.00.

41

PERS«i\;\EI DEVE1 OPMFXT SECTIONXDITSTKIAI, RELATIONS PROGRAMMEiyiiqpsis of Courses

IR 1 INDUSTRIAL RELATIONS FOR SUPERVISORS

ObjectiveTo present concepts and practices of Industrial Relations to

enable participants to appreciate the need for better supervisors —subordinates relations in order to achieve higher productivity tliroughindustrial harmony.

Contents• Good Industrial Relations Practices;• Role of Supervisors in Maintaining Good Industrial Relations;• Main Features of Labour Legislations;• Effective Handling of Grievances;• Maintaining Effective Discipline in the Organisation;• Methods of Settling Industrial Disputes;• Relevant films and case-studies to highlights the above topics.

Who Should AttendAll personnel in supervisory positions and is open to private,

public and quasi-governmeiit organisations.

Duration: 5 days

IR 2 MANAGEMENT OF LABOUR RELATIONS

ObjectiveTo present concepts and practices of labour relations to enable

participants to appreciate the need for better employer/employeerelations to achieve higher productivity through industrial harmony.

Contents• Concept of Labour Relations;• Role of Management Executives in maintaining good Industrial

Relations;

Labour Legislations;Grievance Handling;Methods of Settling Trade Dispute;Collective Bargaining and Joint Consultation;Effective Discipline in Industry.

Who Should AttendAll management executives in private, government and quasi-

government organisations.

Duration: 5 days

IR3 DISCIPLINE IN INDUSTRY

ObjectiveTo enable management personnel, trade union and government

officials to appreciate the need for effective discipline in industry, tobetter employer/employee relations to achieve a happy contentedlabour force.

Contents• Meaning and Concept of Discipline;• Disciplinary Matters;• Law on Discipline and Dismissal;• Disciplinary Procedures;• Holding a Domestic Enquiry;• Disciplinary Actions

Who Should AttendSenior management executives and trade union officials and is open

to private, government and quasi-government organisations.

Duration: 5 days

IR 4 INDUSTRIAL RELATIONS FOR TRADE UNIONEXECUTIVES

ObjectiveTo present methods for dealing with present-day problems faced

by trade-union executives.

43

To develop an understanding of issues and forces affecting theworking of trade unions and an ability to analyse and resolve conflictsobjectively.

To enable participants to review their concepts and practices oflabour relations, learn from each other alternative approaches toIndustrial Relations with a view to reducing areas of conflict andencouraging a harmonious atmosphere.

Contents• Role of Trade Unions in maintaining good Industrial Relations;• Labour Legislations

• Industrial Relations Act 1967• Employment Act 1955

• Maintaining Effective Discipline;• Handling of Grievances;• Collective Bargaining and Collective Agreement;• Case-studies and films to highlight the above topics.

Who Should AttendAll trade union executives, personnel and industrial relations

officers.

Duration: 5 days

IR 5 INDUSTRIAL RELATIONS AND LABOUR LAWS

ObjectiveTo acquaint participants with the legal aspects of industrial rela-

tions system.To enable participants to understand and appreciate the various

provisions of the labour laws.To enable participants to implement effectively the provisions of

the laws.

Contents• The three main labour legislations:

• Trade Union Act 1959;• Industrial Relations Act 1967;• Employment Act 1955;

44

Who Should AttendAll senior management executives particularly those in personnel

management and trade union executives.

Duration: 5 days

IR 6 EFFECTIVE GRIEVANCE HANDLING

ObjectiveTo acquaint management including supervisory personnel on the

various aspects of grievance handling and introduce to participants thetechniques used in overcoming problems related to this subject.

Contents• Meaning and Concept of Grievance;• Grievance Administration;• Techniques in Handling Grievances;• Model Grievance Procedure;• Films, case-studies and role-play to highlight the above topics.

Who Should AttendManagement and supervisory personnel in industries, government

and semi-government officials.

Duration: 2 days

IR 7 COLLECTIVE BARGAINING AND NEGOTIATIONPROCEDURES

ObjectiveTo provide a forum for management personnel and trade union

executives to critically examine and discuss the principles and practicesof collective bargaining; the effective application of collective bargainingfor the continued and fruitful co-operation between employers andemployees for increased efficiency and productivity in industry.

Contents• Definition, objective and scope of Collective Bargaining;• Origins and development of Collective Bargaining;

45

• Essentials of Collective Bargaining;• Law pertaining to Collective Bargaining;• Qualities of a Good Negotiator;• Techniques of Negotiation;• Drafting a Collective Agreement;• Interpretation and Implementation of a Collective Agreement.

Who Should AttendSenior management personnel hi industry and trade union exe-

cutives.

Duration: 5 days

IR 8 DOMESTIC ENQUIRY PROCEDURES

ObjectiveTo present the concept in holding an enquiry before taking dis-

ciplinary actions and to introduce the enquiry procedure under theEmployment Act as well as in keeping with the guidelines laid down bythe Industrial Court.

Contents• Concept and Importance of Discipline;• Disciplinary Matters;• Disciplinary Actions;• Disciplinary Procedures;• Legal Requirements;• Industrial Court Guidelines;• Appeal Procedure;• Case Studies, Role Play and Films.

Who Should AttendManagers and Supervisory personnel who are involved in maintain-

ing discipline within the organisation.

Duration: 3 davs

46

IR 9 PERHUBUNGAN PERUSAHAAN UNTUK PENYELIA

ObjektifUntuk melengkapkan penyelia-penyelia dan pihak pengurusan

dengan pelbagai aspek perhubungan perusahaan, teknik-teknik peng-urusan pekerja dan kakitangan bagi mewujudkan iklim perusahaan yangsempurna lagi berkesan.

Kandungan Kursus• Peranan Penyelia dalam mewujudkan Perhubungan Perusahaan yang

baik;• Undang-Undang Buruh;• Penyelenggaraan Disiplin yang baik;• Mengendalikan Rungutan Pekerja;• Perundingan dan Perjanjian Kolektif;• Pertikaian Perusahaan.

PesertaPenyelia-penyelia dan eksekutif-eksekutif pengurusan dalam sektor

awam dan swasta.

Tempoli: 5 hari

IR 10 PERHUBUNGAN PERUSAHAAN UNTUK PEGA-WAIKESATUAN SEKERJA

ObjektifMerabolehkan pegawai-pegawai Kesatuan Sekerja memahami

secara mendalam ciri-ciri perhubungan perusahaan seperti cara-caramengawal disiplin ahli-ahli dan pekerja amnya, serta teknik-teknikmengeudalikan masalah pekerja.

Memberi peluang kepada peserta-peserta supaya mereka dapatmengkaji semula konsep dan amalan perhubungan perusahaan, mem-pelajari dari satu sama lain tentang kaedah-kaedah alternatif dalamPerhubungan Perusahaan supaya konflik akan dapat dikurangkan dansuasana yang harmoni akan dicapai.

Kandungan Kursus• Peranan Kesatuan Sekerja dalam mewujudkan perhubungan majikan

— pekerja yang baik;

• Undang-Undaiig Buruh;• DisiplinyangBerkesan;• Mengendalikan Masalah Pekerja;• Perundingan dan Perjanjian Kolektif;• Kajian Kes dan Tayangan Filem.

PesertaEksekutif-Eksekutif Kesatuan Sekerja, pegawai-pegawai perja-

watan atau pegawai-pegawai Perhubnngan Perusahaan dari sektorawam dan swasta.Tcmpoh: 5 hari

IR 11 DISIPLIN DALAMINDUSTRI

ObjektifUntuk membantu pihak pengurusan, pegawai-pegawai Kesatuan

Sekerja dan pegawai-pegawai Kerajaan memahami perlunya disiplinyang berkesan di dalam industri-industri, perhubungan baik di antaramajikan dengan pekerja dan tenaga pekerja yang cekap dan berpuashati.

Kandungan Kursus• Kaedah dan Konsep Disiplin;• Perkara-perkara Disiplin;• Tatacara Disipliii;• Tindakan-Tindakan Disiplin;• Perbincangan Filem dan Kajian Kes;• Latihan Amali Mengendalikan Penyiasatan.

PesertaEksekutif-Eksekutif Kanan pengurusan dan Kesatuan-Kesatuan

Sekerja dari sektor awam dan swasta.

Tempoh: 5 hari

IR 12 TATACARA PENGENDALIAN RUNGTJTAN

ObjektifUntuk memperkenalkan kepada pihak pengurusan termasuk

penyelia-penyelia pelbagai aspek dalam mengendalikan rungutan dan

48

juga teknik-teknik yang digunakan dalam mengatasi masalah-masalahyang berkaitan dengan perkara ini.

Kandnngan Kursus• Makna dan Konsep Mengendalikan Rungutan;• Bagaimana Mengendalikan Rungutan;• Contoh Tatacara Rungutan;• Main Peranan Mengendalikan Rungutan;• PerbincanganFilemdanKajianKes.

PesertaPengurus-Pengurus dan Penyelia-Penyelia dalam sektor awam

dan swasta.

Tempoh: Shari

IR13 TATACARA PENYIASATAN DOMESTIK

ObjektifUntuk memperkenalkan kepada peserta-peserta tentang konsep,

prinsip dan amalan bagalmana menjalankan tatacara penyiasatandomestik sebelum mengambil tindakan disiplin.

Kandungan Kursus• Konsep dan Kepentlngan Disiplin;• Perkara-perkara Disiplin;• Tindakan-tindakan Disiplin;• Tatacara Penyiasatan Domestik;• Tatacara Rayuan;• Main Peranan Menjalankan Tatacara Penyiasatan Domestik;• Perbincangan Kes dan Filem.

PesertaPegawai-pegawai atau eksekutif-eksekutif pengurusan di sektor

awam dan swasta yang bertanggungjawab untuk mengendalikan per-kara-perkara disiplin dan menjalankan penyiasatan domestik berkaitandengan salahlaku.

Tempoh: 3hari

49

INDUSTRIAL RELATIONS PROGRAMMEVenue: NPC Petaling Jaya

No.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

Course

Effective GrievanceHandling (2 days)

Tatacara PenyiasatanDomestik (3 days)

Disiplin Dalam Industri(5 days)

Industrial Relations forTrade Union Executives(5 days)

Tatacara PengendalianRungutan (2 days)

Industrial Relations forSupervisors (5 days)

Domestic EnquiryProcedures (3 days)

Perhubungan PerusahaanUntuk Penyelia (5 days)

Management of LabourRelations (5 days)

Perhubungan PerusahaanUntuk Pegawai-PegawaiKesatuan Sekerja(5 days)

Date

Jan. 18-19

Feb. 8-10

29 Feb-4 March

March 14- 18

Apr. 4-5

Apr. 11-15Sept. 12-16

June 6—8Dec. 5-7

June 20-24

Nov. 14-18

Jul. 11-15

Jul. 18-22

ProgrammeManager

Azlan Kassim

BurhanuddinSaidin

Abdul Malik binJamaluddin

Md. Khairuddinbin Md. Isa

Azlan Kassim

Prema KumarlBurhanuddinSaidin

Prema KumariMd. Khairuddinbin Md. Isa

Abdul Malikbin JamaJuddinPrema Kumari

Azlan Kassim

Abdul Malikbin Jamaluddin

Fee (8)

150.00

210.00

300.00

250.00

140.00

300.00

S10.00210.00

250.00

250.00

350.00

250.00

50

No.

11.

12.

13.

14.

Course

Industrial Relations andLabour Laws (5 days)

Collective Bargaining andNegotiation Procedures(5 days)

Discipline in Industry(5 days)

Film Talk (2 hours)(i) Rungutan {Fair

Warning)

(ii) Grievance (HandlingComplaints andGrievances)

(iii) Discipline (TheCorrect Way ofCorrection)

(iv) Dieiplin ('Firmbut Fair")

(v) Discipline (A Caseof Insubordination)

Date

Aug. 22-26

Oct. 3-7

Oct. 17- SI

March 26

May 7

August 6

October 29

December 10

Programme *Manager


Francis Arul

BurhanuddinSaidin

Abdul Malikbin Jamaluddin

Prema Kumari


BurhanuddinSaidin

Azlan Kassim

Fee (8)

400.00

400.00

350.00

25.00

25.00

25.00

25.00

85.00

51

QUALITY CONTROL CIRCLESPROGRAMMESynopsis of Courses

INTRODUCTIONThe campaign on Productivity undertaken by the Pusat Daya

Pengeluaran Negara (PDPN) intends to bring about an increase inproductivity of the Malaysian people,

In this context quality is a major concern and Quality Control Circleshave been found to be instrumental in increasing quality consciousnessamong workers and enhancing overall productivity in many countries.This unique management style, which rests on close cooperation andconsultation between employers and employees in their attempt tocreate a better and happier working place for all, has also achievedother objectives such as:• Motivating workers through their job tasks;• Developing leadership capabilities among the members;• Encouraging self-development and decision-making by employees;• Promoting more effective teamwork;• Enhancing the quality of products and sen-ices.

Although initially QCCs were introduced and practiced in themanufacturing sector, they are fust gaining popularity in the servicesector as well. Awareness on the benefits of QCC has been spreadingrapidly and further efforts are being taken to generate greater interesttowards achieving the objective of making QCC as an accepted way oflife for Malaysians. In this context, the National Productivity Centrehas further expanded the range of training to assist organisations toinstall and sustain QCC activities. A wider range of workshops forfacilitators and circle leaders has been added in order to assist them indeveloping skills and knowledge in various aspects to enhance leader-ship and management of QCCs, problem-solving techniques, statisticaltools and QCC presentation skills. Attempt will also be taken tointroduce the concept of Total Quality Control into industries.

52

QCC 1 SEMINAR ON QCC INSTALLATION FOR TOPMANAGEMENT

Objectives• To appreciate and evaluate the QCC concept and philosophy.• To identify a QCC structure and its functions within an organisation.• To understand the roles of management in installation of QCC

programme.• To determine the feasibility of a QCC Programme in an organisation.Contents• QCC Concept, Philosophy and Objectives• Benefits of QCC• Development of QCC in Malaysia• Management Roles in Installation of QCC• QCC Organisation Structure• QCC Techniques in Problem-Solving• Workshop and Discussion

Who Should Attend• Chief executives, director, managers, senior executives, depart-

mental heads and other top management who wish to acquaintthemselves with QCC concept and practice and key personnelassigned to organize QCC programme in their organisations.

Duration: 1 day

QCC 2 QCC TRAINING FOR FACILITATORS

Objectives• To understand the basic concept, operation and philosophy of QCC• To be able to organise and initiate QCC programme in the organi-

sation• To train and guide workers on implementing the QCC projects• To disseminate QCC techniques of problem-solving and group

effectiveness for better understanding on motivation.

Contents• QCC Concepts, Objectives, Benefits and its Operation• Administration of QCC Organisation• Motivation Exercise• Understanding group and Group Decision Making Process• QCC Tools — Approach and Techniques

53

Case StudyQCC Implementation ProcedureEvaluation CriteriaPresentation SkillsQCC Slides and Video

Who Should Attend• Heads of departments, managers, training personnel, and those

who are in charge of Quality Control sections, Quality managers,work managers and for those who wish to further their knowledgein implementing QCC programme.

Duration: 5 days

QCC 3 QCC TRAINING FOR LEADERS

Objectives• Providing leaders with knowledge of QCC;• Providing effective skills to form and lead circles in their activities.• Providing effective QCC Presentation skills.

Contents• QCC Philosophy and Concept• Benefits of QCC• Leadership and Human Relations in QCC• Social Skills in QCC• QCC Tools and Techniques of Problem-Solving• Presentation Skills• Running a QCC Meeting

Who Should Attend• Supervisors, foremen, leaders of production lines and all other

potential leaders of Quality Control Circles identified by facilitators.

QCC 4 SEMINAR ON QUALITY CONTROL AWARENESSFOR HUMAN RESOURCES DEVELOPMENT

Objectives• To create an awareness on the importance of quality control.• To develop human resources in organisation and to familiarise with

QC techniques.• To improve work and human productivity.

Contents• Quality Concept• Quality Control• Human Resources Development Dimensions in Quality Control• Strategies in Increasing Productivity through Human Resources

development• Human Qualities

Who Should Attend• Heads of departments• QC Staff• Personnel Section• Section Managersand those interested to know more on QC awareness.

Duration: 2 days

QCC5 SEMINAR ON QCC FOR FACILITATORS

Objectives• To exchange information and knowledge between facilitators.• To know the current situation of QCC in Malaysia.• To enable participants to gain knowledge on success and failure of

QCC programmes.• To equip them with new approaches to promote QCC.

Contents• Current development of QCC• Obstacle and Problems Faced by QCCs• Tools and Techniques of Problem-Solving• Workshop on Problems Faced by facilitators• Paper Presentation• Panel Discussion• Q and A Session

Who Should Attend• Facilitators• QCC Promoters

55

QCC 6 WORKSHOP ON STATISTICAL TOOLS FORQCC FACILITATORS

Objectives• To understand QCC tools and its application in problem solving.• To acquire an understand of the principles underlying the various

techniques of quality control.• To develop skills in applying the techniques of quality control,

especially those of control charts, sampling, problems of qualitycontrol and finished product quality control.

ContentsBasic Concept of Quality ControlData Collection, Presentation and AnalysisPareto DiagramIshikawa DiagramHistogramChartsPractical Case Study

Who Should Attend• Facilitators• QCC Promoters

Duration: 3 days

QCC 7 WORKSHOP ON QCC SOCIAL SKILLS FORFACILITATORS

Objectives• To understand the importance of Social Skills in QCC• To develop group skills and cooperation• To have an indepth understanding of QCC and social skills in

operating an effective QCC programme• To understand group dynamics and communication skills• To improve creative problem-solving abilities.

Contents• Team Building• Creative Problem Solving Techniques

56

• Understanding Groups in Organisation and Group Cooperation• Motivational Factors in QCC• Case Study and Discussion Leading

Who Should Attend• Facilitators• Potential Facilitators• Members of Promotion Committee involved in training

Duration: 2 days

QCC 8 WORKSHOP ON ORGANIZATION AND MANAG-ING QCC FOR FACILITATORS

Objectives• To understand the function of QCC• To set up QCC circles• To train members, non-members and manage circles• To promote QCC ideas and monitor the circles projects• To evaluate the QCC development

Contents• Overview of QCC Activities• Project Selection• Work Planning and Scheduling• Getting Cooperation• QCC Management — Guidelines, Presentation

— Counselling Active and Non Active Circles— Circles Meetings— Rules and Procedure

Who Should Attend• Heads of departments, supervisor, foreman, front personnels,

quality inspector and supervisory personnels who are directlyengaged in QCC programmes.

Duration: 3 days

57

QCC 9 SEMINAR APPKESIASI QCC UNTUK PENGU-RUSAN

Objektif• Memahaml dan menilai konsep serta falsafah QCC.• Mengenalpasti struktur QCC dan fungsinya dalam organisasi.• Mengenalpasti kemungkinan menjalankan program QCC dalam

organisasi mereka.

Kandungan Kursus• Falsafah objektif dan faedah-faedah QCC• Struktur Pengorganisasian QCC• QCC di Malaysia• FaedahQCC• Teknik-teknik QCC dalam penyelesaian masalah (sepintas lalu)• Perbincangan

FesertaSeminar ini patut dihadiri oleh Pengerusi-pengerusi, Pengarah-

pengarah Urusan dan juga Pengurus-pengurus Besar syarikat-syarikatdan lain-lain pihak pengurusan atasan yang berminat dengan konsepdan falsafah QCC.

Tempoh: 1 hari

QCC 10 QCC UNTUK PEMUDAHCARA

Objektif• Memahami konsep asas operasi dan falsafah.• Untuk dapat memulakan dan menghebahkan konsep QCC dalam

organisasi.• Untuk membantu, mengarah dan membimbing pekerja dalam mem-

bentuk dan mengendalikan QCC.

Kandungan Kursus• Falsafah dan konsep QCC• Objektif, faedah dan operasi QCC• Organisasi dan pentadbiran QCC• QCC sebagai faktor motivasi

58

• Mengetuai perbincangan kumpulan• Alat-alat dan teknik-teknik QCC dalam menyelesaikan masalah.• Kemahiran persembahan• Menyelia dan membimbing kumpulan-kumpulan QCC

Peserta• Ketua-ketua jabatan atau bahagian, pegawai-pegawai bahagian

latihan dan mereka yang terlibat secara langsung ataupun tidak didalam aktiviti QCC. Mereka yang berminat menambahkan lagi penge-tahuan dalam perkara ini juga dijemput.

Tempoh: 5hari

QCC 11 SEMINAR QCC UNTUK PEMUDAHCARA

Objektif• Membolehkan peserta-peserta bertukar-tukar fikiran.• Untuk meningkatkan pengetahuan peserta-peserta tentang kaedah-

kaedah terbaru dalam QCC.

Kaudungan Kursus• Perkembangan semasa QCC• Half jgan dan masalah yang dihadapi oleh kumpulan QCC• Alat-alat penyelesaian masalah

Peserta• Semua pemudahcara yang aktif di dalam perjalanan QCC di organisasi

masing-masing patut hadir di Seminar ini.

Tempoh: lhari

QCC12 SEMINAR QCC UNTUK KETUA KUMPULAN

Objektif• Membiucangkan operasi QCC secara menyeluruh.• Menonjolkan kepentingan ketua kiunpulan dalam QCC.

Kandungan Kursus• Operasi QCC

59

• Peranan ketua kumpulan dalam aktiviti QCC• Pengendalian mesyuarat kumpulan• Pembentukan kemahiran kualiti ketua

Peserta• Ketua-ketua kumpulan dan ahli-ahli yang berpotensi (bakal ketua).

Tempoh: 1 hari

QCC 13 QCC UNTUK KETUA KUMPULAN

Objektif• Memberikan pengetahuan QCC kepada ketua kumpulan.• Memberikan kemahiran-kemahiran yang berkesan untuk membentuk

dan mengetuai kumpulan-kumpulan dalam aktiviti-aktiviti mereka.• Memberikan kemahiran persembahan QCC yang berkesan.

Kaudungan Kursus• Falsafah dan konsep QCC• Kebaikan-kebaikan/faedah-faedah QCC• Kepimpinan dan perhubungan sesama manusia dalam QCC• Kemahiran-kemahiran sosial dalam QCC• Alat-alat dan teknik-teknik QCC bagi menyelesaikan masalah• Kemahiran-kemahiran dalam persembahan• Mengendalikan mesyuarat QCC

Peserta• Penyelia-penyelia, foreman, ketua-ketua bahagian pengeluaran dan

semua ketua-ketua yang berpotensi mengetuai QCC yang diperkenal-kan oleh pemudahcara-pemudacara.

Tempoh: 5 hari

QCC 14 BENGKEL PENGGUNAAN ALAT-ALAT QCCKETUA KUMPULAN

Objektif• Memberikan kemahiran kepada ketua-ketua kumpulan QCC di dalam

memahami dan menggunakan alat-alat QCC.• Memperlihatkan kepimpinan alat-alat tersebut dalam QCC.

60

Kandungan Kursus• Kesemna alat-alat (termasuk alat statistik) yang digunakan di dalam

aktMti-aktiviti QCC.• Cungkilan budi• Rajah Ishikawa• Pareto• Histogram• Grafdll.

Peserta• Ketua-ketua kumpulan QCC dan juga ahli-ahli yang berpotensi se-

bagai ketua {bakal ketua).

Tempoh: Shari

QCC 15 BENGKEL KEPIMPINAN UNTTJK KETUA QCC

Objektif• Memberikan kemahiran di dalam kepimpinan dan juga pembentukan

lounpulan kepada ketua kumpulan.• Memperlihatkan kepentingan kepimpinan dan pembentukan kum-

pulan dalam QCC.

Kandungan Kursus• Kepimpinan dalam QCC• Pembentukan kumpulan dalam QCC• Kerjasama dan penglibatan ahli kumpulan• Latihan dan mengendalikan peranan

Peserta• Ketua-ketua kumpulan QCC dan juga ahli-ahli yang berpotensi se-

bagai ketua (bakal ketua).

Tempoh: 3.hari

QCC 16 BENGKEL PERSEMBAHAN QCC UNTUK KETUAKUMPULAN

Objektif• Melatih dan meniahirkan ketua-ketua kumpulan di dalam mengada-

kan persembahan.• Memperlihatkan kepentingan persembahan di dalam QCC.

61

Kandungan Kursus• Bagaimana merangka kertas projek• Menggunakan AVA dengan berkesan• Langkah-langkah membuat persembahan• Kriteria penilaian• Soal-jawab dalam QCC

Peserta• Ketua-ketua kuinpulan QCC dan juga ahli-ahli yang berpotensi se-

bagai ketua (bakal ketua).

Tempoh: 1 hari

QCC 17 WORKSHOP ON LEADERSHIP SKILLS FORCIRCLE LEADERS

Objective• To provide effective skills to form and lead circles in their activities.• To demonstrate the importance of leadership and team building in

QCC.

Contents• Leadership in QCC• Team building in QCC• Cooperation and members involvement• Training and problem handling.

Who Should Attend• Circles Leader• Potential Circles Leader.

Duration: 2 days

QCC 18 MINI - KONVENSYEN QCC

Objektif• Member! pendedahan kepada kumpulan QCC yang baru ditubuhkan

menyampaikan persembahan mereka di hadapan publik.• Memberi peluang bertukar pengalaman serta teknik persembahan

sesama kumpulan.

• Member! dorongan kepada kumpulan QCC yang baru ditubuhkanuntuk menunjukkan keupayaan kumpulan di dalam melaksanakanprojek.

Pesertai. Ahli Kumpulan QCC

— Terdiri dari kumpulan QCC yang ditubuhkan kurang daripada2tahun.

— Tidak pernah menyertai mana-mana konvensyen (mini/wila-yah/kebangsaan) sebelumnya.

ii. Pemerhati— Terbuka kepada semua yang ingln mendapatkan pendedahan

kepada program QCC secara amnya.

Tempoh: lhari

QCC 19 KONVENSYEN QCC WILAYAH TENGAH

Objektif• Memillh kumpulan kawalan mutu yang terbaik sekali untuk menyertai

Konvensyen QCC peringkat kebangsaan.• Member! peluang kepada QCC dl organisasi anda bertukar pengalaman

dengan QCC di organisasi lain di Malaysia.• Menggalakkan pemesatan kegiatan QCC di seluruh negara.• Membolehkan organisasi-organisasi yang baru mencebur diri dalam

QCC mengambil contoh dari organisasi yang lebih berpengalatnan.

Pesertai. Peserta Persembahan

Kumpulan Kawalan Mutu yang terbaik dari organisasi dijemputmenyertai konvensyen ini. Kami juga menggalakkan penyertaandari sebanyak organisasi yang mungkin. Walau bagaimanapun,PDPN berhak membuat keputusan muktamad berkenaan peneri-maan pencalunan.

ii. PemerhatiPenyelia-penyelia, pengurus-pengurus, pemudahcara, penggalak-penggalak, ahli-ahli dan bakal ahli QCC, wakil-wakil KesatuanSekerja dan semua yang berminat dengan kegiatan QCC.

63

BahasaBahasa Malaysia dan Bahasa Inggeris.

Tempoh: 3hari

QCC 20 KONVENSYENQCCKEBANGSAAN

Objektif• Menggalakkan perkembangan QCC di seluruh negara untuk menjadi

amalan hidup pekerja.• Menghargai penglibatan pekerja dalam mengemukakan dan menye-

lesaikan masalah di tempat kerja.• Sebahagian daripada usaha untuk meningkatkan produktiviti negara.

Peserta• Permohonan adalah dipelawa daripada organisasi swasta dan awam

untuk menyertai konvensyen tersebut.• Ketua-ketua Jabatan, Pengurus-pengurus, Bahagian Perjawatan

dan Kakitangan, Bahagian Kawalan Mutu, Penyelia dan Pemudah-cara serta ahli-ahli QCC yang terlibat.

Bahasa Konvensyen• Bahasa Malaysia.• Bahasa Inggeris

Tempat, Tarikh dan KosAkan ditentukan kemudian.

QCC 21 TOP MANAGEMENT SEMINAR ON TOTALQUALITY CONTROL

Objectives• To enable participants to understand the principles, practices and

aspects of Quality Management and TQC.• To develop the need to implement TQC into the organisation to

promote organisational objectives and goals.

64

ContentsConcept of Quality Management

• Basic Concepts• Quality Control Systems

Principle and Application of TQC• Function & Systems• Planning the approach• Manpower development• Information and data collection• Quality Assurance and Quality Reliability

Who Should AttendThis course is designed for Chief Executives, Management Per-

sonnel as well as other managers.

Duration: Iday

IN PLANT TRAINING IN QCC

For organisations who have yet to introduce a QCC programme,it is highly recommended that such organisation should adopt a moreintegrated system of approach rather than on an ad hoc basis. Thisapproach starts with the top management getting committed to supportthe programme and then to middle and lower management and theneventually to the employees on the shop flcor.

The services of PDPN are available for such in-plant implementa-tion of a QCC programme. Arrangement for such in-plant programmescan be negotiated and follow-up services can also be included in thepackage.

For further information please contact:The QCC Secretariat,Pusat Daya Pengeluaran Negara,Peti Surat 64,Jalan Sultan,46904 Petalingjaya,Selangor.Telephone: 7557266 (15 lines)

65

QCC PROGRAMMEVenue: NPC Petaling Jaya

No.

1.

2.

3.

4.

5.

6.

7.

8.

9

10

11.

Course

Facilitators Workshop onOrganisation andManaging QCC

Seminar on QCCInstallation for TopManagement

QCC Course for Facilitators

Bengkel Kepimpinan untukKetua QCC

Mini QCC Convention(Central Region)

Bengkel PenggunaanAlat-alat QCC untukKetua Kumpulan

Facilitators' Workshop onQCC Social Skills

Facilitators' Workshop onStatistical Tools for QCC

QCC Camp

Facilitators' Workshop onOrganisation and ManagingQCC

Bengkel Persembahan QCCuntuk Ketua Kumpulan

Date

Feb. 29-Mar. 1

March 3

March 14-18

March 29

April 2—3

April 11-13

April 19-20

June 7-8

Evening June24 to EveningJune 26

July 5-6

July 13

ProgrammeManager

Azmi Hamzah

Ahmad Nazari

Ahmad Murshid

Azmi Hamzah

Ahmad Nazari

Chia Yok Lin

Ahmad Nazari

Ahmad Murshid

Azmi Hamzah

Ahmad Nazari

Ahmad Murshid

Fee (g)

160.00

160.00

450.00

50.00

150.00

160.00

160.00

160.00

50,00

66

No.

12.

13.

14.

15.

16.

17.

18.

19.

80.

81.

Course

Kursus QCC untukPemudahcara

Bengkel Kepimpiuan untukKetua QCC

Seminar on QCCInstallation for TopManagement

Workshop on LeadershipSkills for Circle Leaders

Facilitators' Workshop onQCC Social Tools

Regional QCC Convention(Central Region)

Facilitators' Workshop onStatistical Tools for QCC

Bengkel PenggunaanAlat-alat QCC untuk?etua Kumpulan

National QCC Convention1988

TQC Appreciation Seminaror Top Management

Date

July 18-82

Aug. 18

Aug. 2

Aug. 23

Sept. 13-14

Sept. 17-19

Oct. 11-13

Nov. 1-3

Nov. 26-27

Nov. 28

ProgrammeManager

Azmi Hamzah

Ahmad Nazari

Ahmad Murshid

Azmi Hamzah

Chla Yok Lin

Ahmad Nazri

Ahmad Murshid

Azmi Hamzah

Ahmad Murshid

Chia Yok Un

Fee (8)

400.00

50.00

160.00

60.00

160.00

210210.00

150.00

160.00

67

SEC110Synopsis of Courses

IE 1 PRODUCTION PLANNING AND CONTROL

ObjectiveThe course has been prepared in its entirety by the International

Adviser on Industrial Engineering with the objective of introducingparticipants to the practical aspects and procedures of the subject. Thecourse which should be particular benefits to production personnel willalso assist other managers in understanding the administrativeprocesses of production management. Effective Production Planningand Control is a function vital to the achievement of company objectivesand heavy emphasis will therefore, be placed on the practical applicationof the various principles involved.

Contents• Function of Production Planning and Control• The Nature and Economics of Production• Organisation and Factory Layout• Jobbing and Quantity Production• Production Capacity• The Sales and Production Programmes• Manufacturing Specifications, Parts Lists and Material Schedules• Inventory Control• Scheduling and Loading• Ordering Systems• Clerical Procedures and Charting Systems• Despatching Systems• Progressing Systems

Who Should AttendSenior and middle management connected either directly or in-

directly with the production function.

Duration: 5 days

68

IE 2 QUALITY CONTROL

ObjectiveThe course introduces the general concept of Quality and Quality

Control and some of its statistical techniques. It enables participants touse these techniques for the control and maintenance of the quality ofthe product manufactured.

Contents• Quality and Quality Control• Operator and Quality Control• Frequency Distribution• Control Charts• Process Capability Studies• Operational Characteristic• Quality Cost• Case Studies

Who Should AttendThe course is suitable for the various heads of departments,

training personnel and those who will directly or indirectly involve inQuality Control activity.

Duration: 5 days

IE 3 ORGANISATION AND METHODS

ObjectiveTo acquaint participants with the various techniques used by

O & M practitioners in their efforts to improve the flow of informationwithin the office. As such, it would be of benefit to the manager who isconcerned with the rising costs of paperwork and the need for effectiveuse of available information.

Contents• Method Study in the Office• Charting Techniques of Office Activities• Activity Sampling• Forms Design and Control

69

• Filing Systems• Office Layout• Case Studies and Exercises• Films

Who Should AttendOffice Managers, Personnel Officers, Office Administrators, Work

Study Officers, Senior Clerical Staff and others involved in paperwork,the creation and processing of information and office management.

Duration: 5 days

IE 4 FILING AND RECORDS MANAGEMENT

ObjectiveTo acquaint participants with the principles, modern techniques

and efficient procedures in filing. It provides a valuable guide to currentpractices in modern business filing and emphasises the need to givegreater thought and care to filing as a business undertaking.

Contentsontents• Filing Methods and Classification• Files Controlies ontro

Filing Equipment and LayoutRecords Retention and Disposal

• Case Study• Discussion on Participants' Problems• Film• Computer Usage in the Office

Who Should AttendThe course is suitable for all personnel involved in filing and

recording functions.

Duration: 4 days

70

IE 5 METHOD STUDY gob Simplification)

ObjectiveThe course presents some techniques of method study by which

jobs can be studied, simplified and improved. It gives particular trainingin certain techniques and principles of Job Simplification which can beused by participants in their workplace.

Contents• Method Study• Process Chart• Outline Process Chart• Flow Process Chart• Two-handed Process Chart• Layout, Flow Diagram, String Diagram• Multiple Activity Chart• Man and Machine Chart• Motion Economy Principles• Case Studies• Plant Visit

Who Should AttendThe course is suitable for Work Study Officers, Supervisors and

Managerial staff at every level involved in production functions,members of joint consultative committees and trade union executives.

Duration: 5 days

IE 6 INDUSTRIAL SAFETY 1

ObjectiveTo give participants a greater awareness of the importance of In-

dustrial Safety and to introduce to them the means of achieving this.This course emphasises the three basic principles of accidents preven-tion, namely:1. the creation and maintenance of interest2. fact finding, and3. action based on the facts

71

It also highlights to management the close relationship betweenSafety and Production efficiency.

Contents• Principles of Accident Prevention• Plant Safety Inspection• Job Safety Analysis• Accident Investigation, Reporting and Analysis• The Role of Management for Safety• Guarding of Machinery• Personal Protective Equipment

Who Should AttendThis course is suitable for Supervisors, Safety Officers, Personnel

Officers and Management Personnel of all levels involved in IndustrialSafety Work.

Duration: 4 days

IE 7 INDUSTRIAL SAFETY 2

ObjectiveIndustrial Safety plays a major role in any organisation because it

affects not only production loss due to stoppage but also a monetaryloss due to compensation payments. As such, the course is designed togive safety awareness both to management and to workers. The courseemphasises on the THREE BASICS OF ACCIDENT PREVENTION.1. THE CREATION & MAINTENANCE OF INTEREST IN SAFETY2. FACT FINDING3. ACTION BASED ON THE FACTS

The course also highlights to management the close relationshipbetween safety and production efficiency and that a safe plant attractsmanpower much more readily.

Contents• Principles of Accident Prevention (a recapitulation of Industrial

Safety 1)• The law and Industrial Safety• Human Behaviour and Industrial Safety• Electrical Hazards

72

Chemical HazardsSafety Organisation, Safety Committees, and Safety CampaignsOccupational HealthFire Prevention in IndustryA Fire-Fighting DemonstrationSyndicate Discussions and Film Shows

Who Should AttendDepartmental Heads, Safety Officers, Industrial Engineers,

Personnel Officers, Management Personnel, Safety CommitteeMembers, and all others who have an involvement in industrial safety orin accident prevention. All participants who have participated inIndustrial Safety I are also recommended to participate in this course.

Duration: 4 days

IE 8 MAINTENANCE MANAGEMENT

ObjectiveThe objective of this course is to introduce some of the modern

ideas and techniques, used in improving decision making and in themaintenance of industrial facilities.

Contents• Organisation of Maintenance Department• Objective of Maintenance• Role of Maintenance• Personnel/Training• Operation of Maintenance Department• Strategies• Corrective Maintenance• Preventive Maintenance• Lubrications• Economics and Cost Control of Maintenance Department• Spare Parts & Materials Management• Maintenance Reports• Analysis of Breakdowns• Syndicate Case Study

73

• Exercises• Maintenance Games (computer assisted)

Who Should AttendThe programme is suitable for Senior Management Staff who have

the responsibility for determining maintenance procedures and pro-gramme within the organisation.

Duration: 5 days

IE 9 STORE AND STOCK MANAGEMENT

ObjectiveTo enhance participants with practical knowledge regarding the

role of stores function in the efficient performance of the productiondepartment. The course also provides the participants with an indepthknowledge on the stores process of Receiving and Shipping RawMaterials, work in process and finished goods.

Contents• Introduction of Stores function• Purchasing function• Categorisation of Stocks• Goods receiving and inspection• Stores Layout• I lousing of Goods• Selection and issues from Stores• Identification and classification of stocks• Stock taking• Case Studies• Syndicate Project Work

Who Should AttendThe programme is designed for all personnel who are involved in

storekeeping, warehousing and production functions in the organi-sation.

Duration: 3 days

74

IE 10 WORK MEASUREMENT

ObjectiveTo introduce the basic concept of Work Measurement and Techni-

ques. To develop the analytical skill of the participants in seeking solu-tions to production problems using Work Measurement Techniques.

Contents• Definition and Purpose of Work Measurement• Overall view of Work Study• Time Study and Equipment• Making a Time Study• Rating Concepts• Activity Sampling• Compiling of Time• Predetermined Time Standard Systems• Films• Case Studies• Exercises

Who Should AttendThe programme is designed for all personnel who are involved in

Production Planning and Control function in the Organisation and In-dustrial Engineering personnel.

Duration: 5 days

IE 11 PENGURUSAN FAIL DAN REKOD

ObjektifKursus ini memperkenalkan peserta-peserta dengan prinsip-

prinsip, teknik-teknik moden dan tata cara yang sewajar di dalampengurusan fail. la memperlengkapkan daya pimpinan yang tinggi ke-pada kerja seharian di dalam pengurusan fail perniagaan moden danmenumpukan kepada kepentingannya memberi daya pemikiran- yangluas serta pemeliharaan pengurusan fail sebagai pengusahaan per-niagaan.

75

Kandungan Kursus• Kaedah dan Kelasifikasi Fail• Kawalan Fail-Fail• Susunatur dan Peralatan Fail• Penyimpanan dan Pemusnahan Rekod-Rekod• Kajian Kes• Perbincangan terhadap Masalah Peserta• Filem• Penggunaan Komputer Di Pejabat

PesertaKursus ini sesuai untuk semua kakitangan yang terlibat di dalam

pengurusan fail atau kerja menyimpan rekod-rekod.

Tempoh: 4hari

IE 12 KESELAMATAN PERUSAHAAN 1

ObjektifMenyampaikan kepada peserta-peserta kepentingan Keselamatan

Perusahaan dan seterusnya memperkenalkan kepada mereka cara-caramemperolehinya. Kursus ini menekankan kepada 3 prinsip asas men-cegah kemalangan:• Untuk melahirkan dan memupukkan minat• Mendapatkan faktor-faktor yang bersangkutan• Mengambil tindakan berdasarkan kepada faktor-faktor berkenaan.

Kursus ini juga memaparkan kepada pihak pengurusan tentanghubungan rapat antara keselamatan dan kecekapan pengeluaran.

Kandungan Kursus• Prinsip-prinsip Mencegah Kemalangan• Analisa Keselamatan Pekerjaan• Pemeriksaan Keselamatan Lqji• Laporan Kemalangan, Penyiasatan dan Analisa• Peranan Pengurusan dalam Keselamatan• Alat Perlindungan Peribadi• Prinsip Pengadangan Mesin• Kajian Kes

76

PesertaKursus ini sesuai untuk penyelia, pegawai keselamatan perusaha-

an, pegawai personnel dan pegawai pengurusan di semua peringkatyang terlibat di dalam kerja-kerja keselamatan perusahaan.

Tempoh: 4 hari

IE 13 ENERGY MANAGEMENT IN INDUSTRY

ObjectivesUpon the completion of the programme, the course participants

will:

(1) Have gained further insights on the needs for energy conservationmeasures;

(2) Be able to assist in developing an implementing energy manage-ment and conservation programme for their plants;

(3) Be able to improve the utilization of energy in their plant.

Contents• Energy Management and its Effects on Productivity.• Engineering Principles and Practices in Energy use in Industry.• Energy Efficiency in Boilers & Furnaces.• Lighting System/Air Conditioning Systems.• Energy Conservation Programme in Industry — Organisation and

Management, Energy Information System, Energy Audit, EnergyAnalysis, Energy Monitoring and Action Planning.

• Plant visit.• Local Experience in Energy Conversation Programme.• Films.

Who Should AttendParticipation will be open to all Plant Managers, Engineers or

Senior Technical Personnel.

Duration: 3 days

77

IE 14 PRODUCTIVITY MEASUREMENT & ANALYSIS

Objective1. To stimulate Productivity awareness.2. To present broad guidelines for the collection measurement and

analysis of data on productivity.3. To present the concept and methodology of productivity measure-

ment and analysis at the enterprise level.

Contents• The Concept and Significance of Productivity Measurement• Measures of Outputs and Inputs• Overview of Performance Ratios• Factors Productivity Ratios• Multifactor Models of Productivity Measurement• Physical and value measures.• Value Added Concept and Ratios• Nature and Sources of Data• Analysis and Interpretation of Results• Examples in Productivity Measurement• Interfinn Comparison• Mundel's Model & Divisia Model

Who Should AttendWorks Managers, Work Study or O & M Managers/Officers,

Accountants, Personnel Managers, Trade Union Executives and allthose who are concerned with trends of Productivity.

Duration: 3 days

IE 15 PRODUCTIVITY IMPROVEMENT PROGRAMMESTHROUGH WORK STUDY (PIP - WS)

Objectives• To develop/install a work study function to implement programmes

of productivity improvement;• To achieve/maintain substantial improvement in productivity levels;• To develop the analytical skills of participants in seeking solutions

to production problems with special emphasis on skills of approach-

78

ing the problem of increasing productivity through systematicanalysis of existing operation, process and work method.

ContentsPart A — Training (6 weeks)1. Method Study — Productivity; Work Content; Work Recording

and Charting; Work-place and Factory Layouts; Analysis of WorkMethods; Development of Improved Methods; Line Balancing;Automation; Practical Exercises; Case Studies; Examination,

2. Work Measurement — Definition and Purpose; Basic Proceduresand Methods; Perfomance Rating; Time Studies; Time StudyAnalysis and Evaluation; Machine .Controlled Operations; Synthe-tic Setups; Work Specifications; Activity Sampling; Time Stand-ards; Incentive Schemes; Methods-Time Measurements; Costing;Negotiating; Installing and Maintaining Improved Methods/TimeStandards; Work Study Organisations; Practical Exercise; CaseStudies; Examination.

Part B - In-Plant Project (7 weeks)This includes study at a selected plant within Malaysia and com-

pletion of the project report. It will be fully supported by NPC Staffwho will maintain a continuous scrutiny by frequent visits.

Upon successful completion, certificates of proficiency will beawarded.

Admission Requirements• Minimum 3 years working experience in organisation, preferably

Supervisors, Management services personnel or work study trainees.• SufficientcommandofspokenandwrittenEnglish.• Medically certified fit.• Must be nominated by participants' governments. (Applicable to

international participants only).

FeeUSgl, ISO/- or Mgg.SOO/-Fellowships under the Malaysian Technical Assistance Program maybe available in 1987 to overseas participants.For local participants the fee is M82.000.

79

INDUSTRIAL ENGINEERING SECTIONSCHEDULE FOR 1988

No.

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11

13

13

Course

Industrial Safety 1 (4 days)

Industrial Safety 2 (4 days)

Filing & RecordsManagement (4 days)

Pengurusan Fail & Rekod(4hari)

Maintenance Management(5 days)

Production Planning &Control (5 days)

Quality Control (5 days)

Method Study (JobSimplification) (5 days)

Work Measurement (5 days)

Keselamatan Perusahaan(4 days)

Organisation & Methods(5 days)

Productivity Measurement& Analysis forManufacturing Industries

Store & Stock Management(3 days)

Date

March 21 -24Sept. 5-8

May 9 -12

Feb. 29-Mac3Sept. 12-15

June 20-23

July 4- 9

Apr. 18 -S2

Oct. 10-14

March 14-18

Jun. 27-Jul. 1

Jul. 18-21

Mac. 28-Apr. 1

Jul. 26-29

Aug. 8-10

ProgrammeManager

WenceslasAzizan Artffin

Tan Phaik Hoon

Ab. MajidIbrahim

Shahdan Md.Lani

Fadzil SuhaimiTalib

Amir Yazid Ali

Gian Singh

GianSingh

Abu ZakieAhmad

Azizan Ariffln

Ab. MajidIbrahim

Tan Phaik Hoon

Abu ZakieAhmad

Amir Yazid Ali

Fee (8)

280.00280.00

280.00

240.00

240.00

200.00

350.00

350.00

350.00

300.00

350.00

240.00

300.00

260.00

210.00

80

No.

14.

15.

Course

Energy Management inIndustry (3 days)

Productivity ImprovementProgramme Through WorkStudy (13 weeks)

Date

Nov. 28-30

Aug. 22-Nov. 21

ProgrammeManager

Tan Por Sing

GianSingh

Fee (g)

240.00

2,000.00

81

LOW COST AUTOMATION SECTIONSynopsis of Courses

LCA 1, LCA 2, LCA 3

INTRODUCTIONThere are many LCA techniques available for the upgrading of

existing production facilities as well as the designing of. new equip-ment.

Among the most prominent of LCA techniques is pneumatic con-trol engineering which can be used in many situations which may in-volve the handling of materials and/or tools in the manufacturing andprocessing operations.

The present LCA programmes are thus geared towards the train-ing and use of pneumatic control engineering for such purposes.

MODULE LCA 1 — Introduction to Pneumatic ControlEngineering

This module will concentrate on ihc understanding and uses ofcompressed air. Its physical properties, characteristics and behaviourin engineering applications.

Understanding pneumatic component technology is the necessaryfbmidation towards control engineering design practice. LCA 1 dis-cusses the characteristic functional behaviours and uses of pneumaticcomponents in great depth. The module will also familiarise partici-pants with the standard symbolic representations of pneumatic com-ponents, development, layout and construction of simple pneumaticcircuits and the use of the LCA Laboratory for design purpose.

Contents* C h arac t cri st Ics o f Comprcs sc d Air.» Compressed Air Production, Distribution and Preparation.* Pneumatic Working Elements and Valves (directional—non-return—

pressure control and flow control valves).* Pneumatic Symbols according to ISO.* Developing and Construct ing Simple Circuits.* Application of LCA.

Duration: 5davs

MODULE LCA 2 - Design of Pneumatic Control SystemsModule LCA 1 will have laid the necessary foundations for the

next step in design of pneumatic control circuits for practical pneumaticcontrol engineering applications. The major portion of LCA 2 will coverthe various techniques used in the development of pneumatic controlengineering circuits.

Practical cases which are applicable to the local industries will beused in the discussions and design exercises. Laboratory work willrepresent a major portion of this module.

Contents• Fundamentals in Control Engineering• Motion and Control Diagrams• Types of controls• Methods for designing Circuit Diagrams for Pneumatic Control

(pilots, memory and program control).

Duration: 5 days

MODULE LCA 3 - Design of Electro-Pneumatic ControlSystems

Part of the module will concentrate on basic electricity and theconstruction of solenoid valves, relays and switches. Participants willthen learn the methods of designing control circuits with electricallyoperated switches and valves. Laboratory exercises will concentrateon the building of electrical switching circuit.

Contents• General Control Engineering• Representation of Motion Sequences• Fundamentals of Electrical Technology• Electrical signalling Elements• Electropneumatic Converters• Electropneumatic Control Systems• Safety Regulations

Who Should AttendProject Engineers, Design Engineers, Factory Managers, Techni-

cians, Foreman and all those who are interested in improving produc-tion processes through the use of automation.

83

Duration: 5 days

LCA4 OPERATIONS MANAGEMENT

ObjectivesThe term "Operations management" has come into popular use

only during the past several years. It has evolved from factory-orientedterms like "Manufacturing management" and "Production operation",but it conveys a broader meaning which now fully embraces sen-iceindustries and non-profit activities as well.

The aim of the course is to develop a comprehensive theoreticalframework for managing the wide range of productive operations thatsustain and enhance our society. Tims most of material discussed isas applicable to the management of hospital or airline operations as itis to the manufacture of automobiles.

Contents• Capital Inputs• Materials Management• Forecasting• Aggregate Planning and Master Scheduling• Material and Capacity Requirement Planning• Service Management• Maintenance and Cost Control

Who Should AttendThe course is designed for senior and middle management from

public and private sectors.

Duration: 5 days

LCA5 RELIABILITY ESTIMATION

ObjectivesThe theory of reliability is part of the so-called theory of extremes.

It can be applied to a variety of natural events: the most important ofall is to estimate the reliability and life to failure of machinery and itscomponents.

The aim of this course is study the Analytical Techniques usefulin assessing reliability early in the life of a new product. Many termsand measures used are first defined and then various distribution andhazard models are developed. The examples presented cover severalimportant applications to business problems.

ContentsReliability BasicsThe Expected LifeMean Time to Failure (MTTF)Mean Time between Failure (MTBF)Failure Rate and Hazard FunctionBathtub Hazard FunctionExponential and Normal DistributionsBayesian Reliability in DesignLog-normal and Weibull DistributionsDynamic Reliability Model

Who Should AttendThe programme is suitable for Reliability Engineers, Research

and Product Development Officers, Officers from Quality ControlDepartment, Maintenance Engineers and anybody who are interestedin the subject.

Duration: 5 days

85

LOW COST AUTOMATION SECTIONVenue: PDPN Petaling Jaya

No.

1.

2.

3.

4.

5.

Course

Introduction to PneumaticLControl Engineering(LCA 1) (5 days)

Design of PneumaticControl (LCA 2) (5 days)

Design of Eletro-PneumaticSystem (LCA 3) (5 days)

Reliability Estimation(5 days)

Operations Management(5 days)

Date

Mac. 21-25Jul. 11-15

Apr. 18-22Sept. 5-9

May 9-12Aug. 8-12

Oct. 31-Nov. 4

Dec. 5-9

ProgrammeManager

Goh Swee SeangOthman Ismail

Othman IsmailOthman Ismail

Goh Swee SeangOthman Ismail

Othman Ismail

Othman Ismail

Fee (g)

350.00350.00

350.00350.00

350.00350.00

350.00

350.00

86

Synopsis of Courses

TI 1 GUEST RELATIONS

ObjectiveThe objective of this course is to provide the participants with an

understanding of the importance of guest relations and ways and.means of satisfying customer needs.

Contents• The Customer /Guest• Courtesy• Role of Guest Relations Officer• Customer Needs• Customer Service Experience & Standard• Handling Customer Complaints

Who Should AttendThis course is recommended for supervisors and junior managers

in the hospitality industry.

Duration: 4 days

TI 2 SPECIAL SUPERVISORY TECHNIQUESObjective

The objective of this course is to provide the participants with thespecific skills and techniques of supervision.

Contents• Productivity Consciousness and Techniques• Training Plans and Method• Discussion Leading• Report Writing

Who Should AttendSupervisors in the hospitality industry,

Duration: 4 days

87

TI 3 LEADERSHIP AND HUMAN RELATIONS

ObjectiveThe objective of this course is to provide participants with a basic

understanding of the nature and principles of leadership, and the meansand ways of achieving good and effective relations with the staff.

Contents• Aspects of Management• Leadership Styles & Effectiveness• Motivation• Communication• Problem-Solving & Decision Making• Self-Analysis

Who Should AttendThis course is considered a "must" for supervisors in the hospitali-

ty industry. It is also recommended for junior managers in this industry.

Duration: 5 days

XI4 RESTAURANT SERVICES

ObjectiveThe objective of this course is to provide the participants with

knowledge of the various aspects of restaurant sen-ice operations, withemphasis on the American, Russian and French Service Systems.

Contents• Types and Classification of Restaurants• Types of Restaurant Services• Table Settings• Restaurant Equipments and Layout• Banquest, Buffets and Cocktail Parties• Organisation of Service Staff• Control Systems

88

Who Should AttendThl8 course is recommended for supervisors in the hospitality

industry. It is also suitable for captains, headwaiters and restaurantassistant managers.

Duration: 5 days

TI5 FRONT OFFICE PROCEDURES

ObjectiveThe objective of this course is to enable the participants to under-

stand the various functions and activities of the front office depart-ment._____________________________________ __

Contents• Organisation of the Front Office Department• Reservation System• Reception, Enquiries and Bell Service• Front Office Accounting System• Front Office Salesmanship• Communication• Front Office Statistics• Computerisation of Front Office Operation

Who Should AttendThis course is suitable for front office supervisors, chief reception-

ists and assitant front office managers.

Duration: 5 days

XI6 KITCHEN MANAGEMENT

ObjectiveThe objective of this course is to expose participants to various

aspects of kitchen operation and management.

Contents• Kitchen Organisation• Purchasing

89

Receiving Procedures and ControlPortion ControlFood CostingMenu PricingNutritionSanitationSafety

Who Should AttendThis course is open to all kitchen personnel who aspire to widen

their knowledge in the introductory aspects of kitchen management.Other hotel personnel who wish to widen their knowledge in this

area may also be considered.

Duration: 5 davs

TI 7 SUPERVISORY HOTEL HOUSEKEEPING

ObjectiveThe objective of this course is to expose all participants to the

various aspects of hotel housekeeping.

ContentsOrganisation of Housekeeping DepartmentGuest Room MaintenancePublic Area MaintenanceLinen Room ManagementLaundry ManagementCooperation with other DepartmentsLost and Found ProceduresKey SystemCleaning ProcessSupervision of Housekeeping Staff

Who Should AttendThis course is invaluable to personnel holding supervisory positions

in the housekeeping department in hotels and similar institutions.

Duration: 5 days

90

BEVERAGE MANAGEMENTObjective

The objective of this course is to expose participants to thevarious common beverages, their origins and manufacture.

Contents• Introduction and Definition of the Various Types of Beverages• Fermentation• Classification of Wines and Wine Service• Classification of Malt Beverages• Classification of Spirits• Cocktails• Bar Operation• Selection, Purchasing, Storage, Stocking and Control of Beverages.

Who Should AttendThis course is suitable for head barmen and beverage supervisors.

Duration: 3 days

TI9 INTRODUCTION TO TOURISM

ObjectiveThe objective of this course is to provide partlcipante with a basic

understanding of the importance of tourism in the nation's economy.

Contents• Meaning and Nature of Tourism• Determinants and Motivators of Tourism• Components of Tourism• Economic and Social Impact of Tourism

Who Should AttendThis course is suitable for all front office personnel who aspire to

broaden their knowledge on the various aspects of tourism and tourand travel agency practices.

Duration: 3 days

91

TI 10 STAFF MANAGEMENT IN THE HOSPITALITYINDUSTRY

ObjectiveThe objective of this course is to introduce participants to various

aspects of personnel management in the hospitality industry.

Contents• Organisation of Human Resources• Employment of Manpower• Integration of Personnel• Personnel Relations• Development and Advancement of Personnel

Who Should AttendThis course is invaluable to all department heads, supervisors,

personnel and administrative officers in hotels and similar institutions.

Duration: 5 days

TI 11 MARKETING IN THE HOSPITALITY INDUSTRY

ObjectiveThe objective of this course is to enable participants to understand

the modern concepts of marketing and promotional activities in thehotel industry.

Contents• Marketing Concepts• Marketing Mix• Public Relations• Strategies for Development & Creation• Market Research

Who Should AttendThis course is suitable for supervisory personnel in the marketing

department of the hotel industry.

Duration: 5 days

92

TI 12 INTRODUCTION TO ACCOUNTING IN THEHOSPITALITY INDUSTRY

ObjectiveThe objective of this course is to provide participants with a basic

understanding of some of the principles in accounting practices andtheir application in the hospitality industry.

Contents• Simple book-keeping• Adjustment• Income Statement• Balance Sheet• Break-even Analysis• Ratio Analysis• Food Costing• Budgeting

Who Should AttendThis course is offered ONLY to candidates taking the HRSC

programme.

Durations: 5 days

TI13 PENGURUSAN RESTORAN

ObjektifKursus ini bertujuan untuk memperkenalkan peserta-peserta

kepada teknik-teknik dalam Pengurusan Kedai Makan/Restoran,bagi membolehkan peserta-peserta mempunyai penglibatan yang aktif,sistematik dan berkesan di lapangan ini.

Kandungan Kursus• Pengurusan Kakitangan• Pengurusan Kawasan Sajian dan Dapur• Catuan• Penggunaan Resipi Standard• Merancang Menu• Kaedah Letak Harga

93

• Kebersihan, Kesihatan dan Zat-zat Makanan• Jenis-jenis Kos dan Pengawalannya• Pengurusan Kewangan• Analisa Penyata Kewangan

PesertaKursus ini sesuai untuk semua usahawan Bumiputra yang me-

libatkan diri secara langsung dalam lapangan kedai makan/restorandan mereka yang berminat untuk menceburl bidang kedai makan nanti.

Tempoh: 3hari

TI14 KAEDAH MEMASAK

ObjektifKursus ini merupakan kursus lanjutan dari Kursus Pengurusan

Kedai Makan dan bertujuan untuk melengkapkan peserta-pesertadengan teknik-teknik dan cara masakan yang sempuma. Kursus inimeliputi cara-cara memasak secara teori dan praktikal.

Kandungan Kursus• Mengetahui jenis-jenis bahan masakan• Mengetahui jenis peralatan-peralatan memasak dan cara-cara me-

masak• Memaharai resipi dan penggunaan resipi standard• Kandungan menu, catuan dan memahami kos• Laiihan memasak resipi-resipi Melayu, Cina, Barat dan lain-lain• Gubahan makanan dan cara hidangan• Aspek-aspek kebcrsihan, keselamatan, dan pengurusan dapur

PesertaKursus ini adalah dibcntuk khusus untuk para usahawan Bumiputra

yang sedang melibatkan diri di dalam pemiagaan restoran dan sajianmakanan. Keutamaaii diberikan kepada peserta-peserta lepasan KursusPengurusan Kedai Makan.

Tempoh: 10 hari

94

TI15 TATACARA SAJIAN

ObjektifKursus ini bertujuan untuk memperkenalkan kepada para peserta

tentang teknik-teknik sajian dan layanan yang sempuma dalam bidangkedai makan dan "catering".

Kandungan Kursus• Pengenalan kepada peralatan sajian, kaedah pembersihan dan pen-

jagaan• Aturletak peralatan• Taiacara sajian dan layanan• Jenis-jenis sajian• Cara mengendalikan hidangan makan luar• Perbezaan aturletak dan sajian makanan Melayu dan Barat• Lipatan napkin• Tatasusila semasa di meja makan

PesertaKursus ini sangat sesuai untuk usahawan Bumiputra yang men-

ceburi kedai makan/restoran dan "catering".

Tempoh: 3 hari

95

INSTITUTE OF HOTEL AND TOURISMMANAGEMENT NATIONAL PRODUCTIVITY

CENTREVenue: NPC Petaling Jay a

No.

1.

2.

3.

4.

o.

6.

7.

8.

9.

10.

Course

Guest Relations (3 days)

Leadership and HumanRelations (5 days)

Special SupervisoryTechniques (4 days)

Beverage Management(3 days)

Introduction to Tourism(3 days)

Kitchen Management(5 days)

Supervisory Housekeeping(5 days)

Restaurant Sen-ices(5 days)

Front Office Operation(5 days)

Marketing in theHospitality Industry(5 days)

Date

Jan. 11-13Aug. 22-24

Jan. 18-22Aug. 29-Sept. 3

Jan, 25-28Sept. 5-8

Feb. 8-10Sept. 12-14

Feb. 8-10Sept. 12-14

Feb. 29-March4Sept. 19-23

Feb. 29-March 4Sept. 19-23

Feb. 22-26Sept. 26-30

Feb. 22-26Sept. 26-30

Mar. 21-25Okt. 25-29

ProgrammeManager

Khalid Mat Din

Khalid Mat Din

Md. Nadzrijelas

Joseph JudeGasper

Zainal AbidinRamli

Moor hi shamMohd Alwi

Zainal AbidinRamli

Roslina Md. Isa

S.K. Yow

Khalid Mat Din

Fee (8)

210.00

350.00

280.00

210.00

210.00

350.00

350.00

350.00

350.00

350.00

96

No.

11.

12.

13.

14.

15.

Course

Staff Management in theHospitality Industry(5 days)

Introduction toAccounting in theHospitality Industry(5 days)

15th Hotel RestaurantSupervisory Certificate(HRSC) Course(3 months)

16th Hotel RestaurantSupervisory Certificate

Apprenticeship TrainingProgramme:

Kitchen Operation(2 years)

Restaurant Service(1 year)

Rooms Division (1 year)

Date

Mar. 28-Apr. 1Okt. 30-Nov. 4

Apr. 4-8Nov. 7-12

Jan. 11-Apr. 15

Aug. 22-Nov. 18

July 88- 90

July 88-89

July 88-89

ProgrammeManager

Jasni Abd. Aziz

Joseph JudeGasper

Aziz Jaapar

Khalid Mat Din

NoorhishamMohd. Alwi

Joseph JudeGasper

S.K. Yow

Fee (g)

350.00

350.00

1,350.00

1,350.00

600.00

600.00

600.00

97

PUSAT DAYA PENGELTJARAN NEGARAWILAYAH TJTARA,

COURSE PROGRAMME - 1988Venue: P. Pinang

No.

1.

2.

3.

4.

5.

6.

7.

8.

1.

2.

3.

1.

2.

3.

Course

INDUSTRIAL ENGINEERINGPengumsan Fail & Rekod (3 days)

Industrial Safety I (4 days)


Menyenangkan Kerja (5 days)

Organisasi & Kaedah (5 days)

Method Study (Job Simplification){5 days)

Filing & Records Management (4 days)

Keselamatan Perusahaan I (4 days)

MANAGEMENT ACCOUNTINGTatabuku Praktikal & Akaun (5 days)

Introduction to Accounting Practices(5 days)

Pengenalan Perakaunan (5 days)

SALES AND MARKETINGManagement of Sales Force (4 days)

Perhubungan Awam (3 days)

Export Procedures & Documentation(4 days)

Date

Feb. 29-Mar. 3

Mar. 14-17

Mar. 14-18

June 7-9

July 18-22

Sept. 26-30

Oct. 3-6

Nov. 14-17

Mar. 21-25

July 4-8

Sept. 5-9

Apr. 4-7

June 20-22

Dec. 5-8

Fee (8)

150.00

280.00

350.00

300.00

300.00

300.00

240.00

240.00

250.00

300.00

250.00

280.00

180.00

280.00

98

No.

1.

2.

3.

4.

1.

2.

3.

4.

1.

2.

3.

1.

2.

3.

4.

Course

INSTITUTE OF HOTEL & TOURISMMANAGEMENTPengurusan Restoran (3 days)


Pengurusan Restoran (3 days)

Tatacara Sajian (3 days)

QUALITY CONTROL CIRCLEPROGRAMMEKKM untuk Ketua Kumpulan (5 days)

QCC Training for Facilitators (5 days)

Bengkel Penggunaan Alat-alat QCC untukKetua Kumpulan (3 days)

QCC untuk Pemudahcara

INDUSTRIAL RELATIONSPROGRAMMEEffective Grievance Handling (2 days)

Domestic Enquiry Procedures (3 days)

Industrial Relations for Supervisors

PERSONNEL DEVELOPMENTSECTIONSupervisor as a Trainer & Instructor

Motivasi & Kepuasan Bekerja (3 days)

Penyelia Sebagai Jurulatih & Pengajar

Pimpinan & Perhubungan Sesama Manusia

Date

Mar. 28-30

Feb. 3-5Sept. 5-7

Apr. 11-14Okt. 24-26

Mac. 14-16July 4-6

Feb. 8-12

June 13-17

Aug. 1-3

Okt. 31 -Nov. 4

Aug. 23-24

Okt. 10-12

Nov. 21-25

Jan. 25-27

Feb. 8- 10

Apr. 11-13

June 27-29

Fee (8)

60.00

210.00210.00

60.0060.00

60.0060.00

350.00

450.00

150.00

400.00

210.00

210.00

300.00

180.00

160.00

160.00

160.00

99

No.

5.

6.

7.

Course

Leadership & fluman Relations forSupervisors (3 days)

Komunikasi Interpersonal (3 days)

Time Management (1 day)

Date

July 11-13

Nov. 14-16

December 19

Fee (8)

180.00

160.00

90.00

100

PUSAT DATA PENGELUARAN NEGARAWIL AYAH PANTAITIMUR

COURSE PROGRAMME 1988No.

1.

2.

3.

4.

5.

1.

2.

3.

4.

5.

6.

7.

Coarse

INDUSTRIALENGINEERING SECTIONPengurusan Fail dan Rekod(3 hart)

Filing & RecordsManagement (3 days)

Organisasi dan Kaedah(Shari)


Work Measurement^ days)

MANAGEMENTACCOUNTING SECTIONTatabuku Praktlkal danAkaun (5 days)

Introduction to Costing(3 days)


Basic Accounting forExecutives (3 days)

Introduction to AccountingPractices (5 days)

Cash Flow Management(2 days)

Working CapitalManagement (2 days)

Date

Jan. 26-28Mac. 28-30Aug. 16-18

Oct. 25-27

Oct. 3-7

Jan. 18-20

May. 23 -S7

Mac. 1-5

Mac. 14-16

Apr. 4—6

Jan. 24-28

July 31-Aug. 4

Sept. 6-7Sept. 5-6

July 11-12Nov. 14-15

Venue

KuantanKota BahruK. Terengganu

Kuantan

Kuantan

Kuantan

Kuantan

Kuantan

Kuantan

Kota Bahru

Kota Bahru

K. Terengganu

KuantanKota Bahru

K. TerengganuKuantan

Fee (g)

150.00150.00150.00

180.00

300.00

S10.00

350.00

250.00

180.00

210.00

350.00

300.00

100.00

100.00

101

No.

1.

2.

3.

4.4.

5.

1.

2.

3.

4.

1.

2.

Course

SALES ANDMARKETING SECTIONPerhubungan Awam(3 days)

Hubungan Telefon yangBerkesan (1 day)

Advanced Selling Skill

Film Talk: (1 day)i) Who Killed The Sales

ii) Handling Customers'Complaint

Penyelidikan danPenganalisaan Pemasaran(5 days)

PERSONNELDEVELOPMENTSECTION"•ManagementDevelopment ProgrammeManagement ForManagers (5 days)

Motivation and JobSatisfaction (5 days)

Leadership and HumanRelations (5 days)

Methodologi Latihan I1(5. days)

* SupervisoryDevelopment ProgrammeMotivasi dan KepuasanBekerja (3 days)

KomunikasiInterpersonnel (3 days)

Date

Mac. 21-23

Feb. 9Oct. 30

Sept. 12-13

Nov. 1July. 18

Feb. 1-5

Nov. 21-15

Oct. 17-21

Mac. 28-Apr 1

Sept. 26-30

Feb. 1-3

July 4-6

Venue

Kuantan

KuantanK. Terengganu

Kuantan

KuantanKuantan

Kuantan

Kuantan

Kuantan

Kuantan

Kuantan

Kota Bahru

Kuantan

Fee (g)

180.00

8 50.00

180.00

25.0025.00

250.00

350.00

350.00

350.00

300.00

160.00

160.00

102

No.

3.

4.

1.

S.

3.

1.

S.

3.

1.

2.

3.4.

Course

Penyelia SebagaiJurulatih dan Pengajar(3 days)

Plmplnan danPerhubungan SesaraaManusia (3 days)

* Industrial RelationProgrammePengurusanUndang-undang Buruh(5 days)

Diaipliu Dalam Industri(5 days)

Industrial Relations andLabour Laws (5 days)

'Quality Control CircleProgrammeKumpulan KawalanMutu (QQC) (5 days)

Bengkel KepimpinanQCC (2 days)

Bengkel PengguuaanAlat-alat QCC (3 days)

INSTITUTE OF HOTELAND TOURISTMANAGEMENT


Front Office Procedure(5 days)


Pengurusan Restoran(3 days)

Date

Jun6-8

Dec. 12-14

Feb. 81-85

Jun5-9

Aug. 22-26

Apr. 4-8

Mar. 9-10

Jun 37-29

Mac. 1-3

Dec. 5-9

Apr. 11-13

Apr. 18-30Aug. 27-29

Venue

K. Terengganu

Kuantan

K. Terengganu

Kota Bahru

Kuantan

Kuantan

Kuantan

Kuantan

K. Terengganu

Kuantan

Kuantan

Kuantan

Fee (8)

160.00

160.00

300.00

300.00

400.00

300.00

100.00

150.00

60.00

250.00

210.00

60.00

103

PUSAT DAYA PENGELTJARAN NEGARAWILAYAH SELATAN

COURSE PROGRAMME - 1988

No.

1.

2.

3.

4.

5.

6.

1.

2.

3.

4.

1.

2.

Course

INDUSTRIALENGINEERING SECTIONIndustrial Safety I (4 days)

Menyenangkan Keria (KajianKaedah) (5 hari)


Organisation & Methods(5 days)


Filing & Record Management(3 days)

MANAGEMENTACCOUNTINGIntroduction to AccountingPractices (5 days)


Penentuan Kos (3 days)

Pengenalan Perakaunan (5 days)

SALES & MARKETINGTeknik Penjualan Bersistematik(4 days)

Perhubungan Awam (3 days)

Date

Mar. 28-31

Dec. 10-14

Aug. 8- 12

Oct. 10-14

May 24-26Jun 7-9

Dec. 6-8Dec. 12-14

Feb. 29-Mac4Apr. 11-15

Nov. 1-3Jun 13-15

Jul. 21-23

Sept. 22-26

Mar. 7-10

Jun 6-9Jun 13-15

Venue

Melaka

J. Bharu

Melaka

J. Bharu

J. BharuJ. Bharu

MelakaJ. Bharu

J. BharuMelaka

J. BharuMelaka

J. Bharu

J. Bharu

J. Bharu

MelakaJ. Bharu

Fee (g)

280.00

300.00

350.00

300.00

210.00210.00

180.00180.00

180.00

210.00

150.00

250.00

200.00

180.00

104

No.

3.

4.

5.

1.

2.

3.

4.

5.

6.

7.

1.

2.

3.

4.

Course

Effective Selling Skills (4 days)

Advanced Selling Skills (2 days)

Pengurusan Tenaga Jualan(4 days)

PERSONNELDEVELOPMENT

Management DevelopmentMotivation & Job Satisfaction{5 days)

Interpersonal Communication(3 days)

Leadership & Human Relationsfor Managers (5 days)

Supervisor as a Trainer &Instructor (3 days)

Leadership Skills for Supervisors(3 days)

Groupwork & DiscussionLeading (3 days)

Pimpinan & PerhubunganSesama Manusia (3 days)

INDUSTRIAL RELATIONSIndustrial Relations forSupervisors (5 days)

Disiplin dalam Industri (5 days)

Domestic Enquiry Procedures(3 days)

Perhubungan Perusahaan untukPenyelia (5 days)

Date

Aug. 22-25

Aug. 25-26

Oct. 17-20

Apr. 7-11

Nov. 17-19Nov. 24-26

Dec. 5-9Dec. 15-19

Jul. 14-16Aug. 8-10

Sept. 22-24

Nov. 17-19

Jan. 21-23

Jan. 11-15Jan. 18-22

Apr. 11-15Apr. 19-23

Jul. 14-16Jul. 21-23

Sept. 12-16Sept. 19-23

Venue

Melaka

J. Bharu

J. Bharu

J. Bharu

J. BharuMelaka

MelakaJ. Bharu

J. BharuMelaka

J. Bharu

J. Bbaru

Melaka

MelakaJ. Bharu

MelakaJ. Bharu

MelakaJ. Bharu

MelakaJ. Bharu

Fee (8)

240.00

180.00

240.00

350.00

210.00210.00

350.00350.00

180.00180.00

180.00

180.00

160.00

300.00

300.00

210.00

250.00

105

No.

1.

2.

3.

4.

1.

2.

3.

4.

Course

QUALITY CONTROL CIRCLEO_CC Training for Facilitators(5 days)

QCC Training for Leaders(5 days

KKM untuk Pemudahcara

KKM untuk Ketua Kumpulan(5 days)

INSTITUTE OF HOTEL &TOURISM MANAGEMENTGuest Relations (3 days)



Pengurusan Restoran (3 days)(3 days)

Date

Mar. 21-25Mar. 28-Jun 1

Jun20-24

Aug. 8-12

Oct. 17-21

Feb. 29-Mar. 2

Dec. 5-7

Oct. 25-S7

Apr. 14-16Sept. 15-17

Venue

J. BharuMelaka

J. Bharu

Melaka

J. Bharu

J. Bharu

J. Bharu

J. Bharu

J. BharuMelaka

Fee (g)

450.00

400.00

400.00

350.00

210.00

60.00

60.00

60.00

106

PUSAT DAYA PENGELTJARAN NEGARAWILAYAH SARAWAK

COURSE PROGRAMME - 1988Venue: Kuching

No.

1.

2.

3.

4.

5.

1.

2.

3.

4.

1.

2.

3.

4.

5.

1.

Course

MANAGEMENT DEVELOPMENTInterpersonal Communication (3 days)

Motivation and Job Satisfaction (5 days)

Leadership and Human Relations for Managers(5 days)

Management for Managers (5 days)

Supervisor as a Trainer and Instructor (3 days)

SALES AND MARKETINGPerhubungan Awam (3 days)

Effective Selling Skills (4 days)

Advanced Selling Skills (3 days)

Introduction to Marketing Management(4 days)

MANAGEMENT ACCOUNTINGIntroduction to Accounting Practices (5 days)

Basic Accounting for Executives (5 days)

Cash Flow Management (2 days)

Costing Techniques & Methods (3 days)


INDUSTRIAL, RELATIONSDomestic Enquiry Procedures (3 days)

Date

Feb. 2-4

June 20 -84

Aug. 1 — 5

Sept. 26-30

Nov. 1-3

Feb. 9-11

Apr. 11-14

Aug. 9-10

Oct. 17-20

Jan. 25-29

Sept. 19-23

July 19-20

Aug. 23-25

Nov. 8- 10

Feb. 22-24

Fee (8)

210.00

350.00

350.00

350.00

180.00

180.00

240.00

180.00

280.00

300.00

350.00

140.00

210.00

210.00

210.00

107

No.

2.

3.

4.

1.

3.

Course

Collective Bargaining and NegotiationProcedures (5 days)

Management of Labour Relations (5 days)

Disiplin Dalam Industri (5 days)

QUALITY CONTROL CIRCLESeminar for Top Management (1 day)

Seminar QCC untuk pemudahcara (1 hart)

Date

July 11-15

Sept. 5-9

Oct. 3-7

June 29

Mar. 15

Fee (8)

250.00

350.00

300.00

160.00

60.00

108

PUSAT DAYA PENGELUARAJV NEGARAWILAYAH SARAWAK

COURSE PROGRAMME - 1988Venue: Bintulu

No.

1.

3.

3.

4.

5.

1.

2.

3.

Course

MANAGEMENT ACCOUNTINGPractical Bookeeping and Accounting (3 days)

INDUSTRIAL ENGINEERINGMethod Study (Job Simplification) (5 days)

INDUSTRIAL RELATIONSEffective Grievance Handling (2 days)

MANAGEMENT DEVELOPMENTTime Management (3 days)

MANAGEMENT ACCOUNTINGBudgetary Control (3 days)

INSTITUTE OF HOTEL AND TOURISMMANAGEMENTGuest Relations (3 days)



Date

Feb. 9-11

April 11-15

July 19-20

Sept. 6-8

Nov. 23-24

June 37-29

Okt, 25-37

Dis. 5-7

Fee (g)

180.00

300.00

150.00

210.00

210.00

210.00

60.00

60.00

109

PUSAT DAYA PENGELUARAN NEGARAWILAYAH SABAH

COURSE PROGRAMME 1988Venue: Kota Kinabalu

No.

1.

2.

3.

4.

1.

2.

3.

4.

5.

6.

1.

2.

3.

1.

2.

Course

INDUSTRIAL ENGINEERING SECTIONStore and Stock Management (3 days)

Pengurusan Fail dan Rekod (3 hari)

Filing and Records Management (3 days)

Productivity Measurement & Analysisfor Manufacturing Industries (3 days)

MANAGEMENT ACCOUNTING SECTIONUnderstanding and Interpretation of FinancialStatement (2 days)

Cash Flow Management (2 days)

Working Capital Management (2 days)

Introduction to Costing (3 days)

Practical Book-keeping and Accounts (5 days)

Introduction to Accounting Practices (5 days)

SALES & MARKETING SECTIONAdvanced Selling Skills (2 days)

Perhubungan A warn (3 days)

Management of Sales Force (4 days)

PERSONNEL DEVELOPMENT SECTION

Management Development ProgrammeIntroduction to Personnel Management(5 days)

Staff Selection Skills and Techniques (3 days)

Date

Mar. 8-10

April 12-14

July 19-21

Sept. 20-22

Feb. 2-3

Mar. 29-30

June 28-29

July 11-13

Aug. 22-26

Oct. 3-7

April 4-5

April 19-21

Nov; 7-10

April 21-25

July 4-6

Fees (8)

210.00

150.00

180.00

260.00

140.00

140.00

140.00

180.00

250.00

300.00

180.00

180.00

280.00

350.00

210.00

110

No

3.

4.

5.

1.

2.

3.

1.

8.

3.

1.

2.

3.

4.

5.

1.

2.

3.

4.

5.

Course

Interpersonal Communication (3 days)

Supervisory Development ProgrammeGroupwork and Discussion Leading (3 days)

Leadership and Human Relations (3 days)

INDUSTRIAL RELATIONS PROGRAMMEDisiplin Dalam Industrl (5 days)

Domestic Enquiry Procedures (3 days)

Industrial Relations for Supervisors (5 days)QUALITY CONTROL CIRCLESPROGRAMMEQCC Appreciation Seminar

QCC Convention

KKM untuk Pemudahcara (5 days)

INDUSTRIAL ENGINEERINGFiling and Record Management (3 days)

Organisation and Methods (5 days)

Store and Stock Management (3 days)

Maintenance Management (5 days)

Work Measurement (5 days)

INSTITUTE OF HOTEL & TOURISMMANAGEMENTGuest Relations (3 days)

Special Supervisory Techniques (3 days)

Marketing in Hospitality Industry (5 days)



Date

Sept. 6-8

Mac. 1-3

Oct. 4-6

July 86-30

Aug. 8-10

Oct. 17-21

Mar. 31

Sept. 26

Oct. 10-14

Mar. 1-3

June 6-10

Sept. 13-15

Nov. 21-25

June 13- 17

July 4-6

Aug. 1-3

June 6- 10

Mac 14-16Nov. 14-16

Sept. 26-28

Fees (**)

210.00

180.00

180.00

300.00

310.00

300.00

160.00

400.00

180.00

300.00

210.00

350.00

350.00

210.00

810.00

350.00

60.00

60.00

111

CALENDER OF COURSES 1988

Week Commencing January 111. Guest Relations2. 15th HRSC (3 Months)3. Industrial Relations for Supervisors (Melaka)

Week Commencing January 181. The Supervisor as a Trainer and Instructor2. Effective Grievance Handling3. Leadership and Human Relations4. Pimpinan dan Perhubungan Sesama Manusia (Melaka)5. Industrial Relations for Supervisors Q. Bharu)6. Store and Stock Management (Kuantan)7. Basic Accounting for Executives (K. Bharu)

Week Commencing January 251. Introduction to Accounting Practices2. Effective Selling Skills3. Film Talk on Management Development4. Special Supervisory Techniques5. The Supervisor as a Trainer and Instructor (P. Pinang)6. Pengurusan Fail dan Rekod (Kuantan)7. Introduction to Accounting Practices (KuchiHg)

Week Commencing February 11. Guest Relations (P. Pinang)2. Motivasi dan Kepuasan Bekerja(K. Bharu)3. Penyelidikan dan Penganalisaan Pemasaran (Kuantan)4. Understanding and Interpretation of Financial Statements

(K. Kinabalu)5. Interpersonal Communication (Kuching)

Week Commencing February 81. Film Talk on Management Development2. Leadership and Human Relations for Managers3. Tatacara Penyiasatan

112

4. Introduction to Tourism5. Beverage Management6. Motivasi dan Kepuasan Bekerja(P. Piaang)7. KKM untuk Ketua Kumpulan (P. Plnang)8. Hubungan Telefon (Kuantan)9. Tatacara Sajian (Kuantan)

10. Perhubungan Awam (Kuching)11. Practical Book-keeping and Accounts (Bintulu)

Week Commencing February 151. Pengurusan Undang-Undang Buruh (K. Terengganu)

Week Commencing February 221. Front Office Operation2. Restaurant Services3. Domestic Enquiry (Kuching)

Week Commencing February 291. Perhubungan Awam2. Motivasi dan Kepuasan Bekerja3. Disiplin dalam Industri4. Facilitators' Workshop on Organisation and Managing OjCC5. Seminar on QCC Installation for Top Management6. Filing and Record Management7. Kitchen Management8. Introduction to Tourism9. Pengurusan Fail dan Rekod (P. Pinaug)

10. Guest Relations 0. Bharu)11. Introduction to Accounting Practices (J. Bharu)12. Tatacara Sajian (K. Terengganu)13. Tatabuku Praktikal dan Akaun (Kuantan)14. Filing and Record Management (K. Kinabalu)

Week Commencing March 71. Teknik Penjualan Bersistematik Q. Bharu)2. Store and Stock Management (K. Kinabalu)

Week Commencing March 141. Introduction to Marketing Management8. Transactions! Analysis

113

3. Industrial Relations for Trade Union Executives4. QCC Course for Facilitators5. Method Study (Job Simplification)6. Tatacara Sajian (P. Pinang)7. Industrial Safety I (P. Pinang)8. Quality Control (P. Pinang)9. Introduction to Costing (Kuantan)

10. Pengurusan Restoran(K. Kinabalu)11. Seminar QCC untuk Pemudahcara (Kuching)

Week Commencing March 311. Film Talk on Sales and Marketing2. Penyelidikan dan Penganalisaan Pemasaran3. Kepimpinan dan Perhubungan Sesama Manusia4. Film Talk on Industrial Relations5. Industrial Safety I6. Module LCAI7. Marketing in the Hospitality Industry8. Tatabuku Praktikal dan Akaun (P. Pinang)9. QCC Course for Facilitators (J. Bharu)

10. Perhubungan Awam (Kuantan)

Week Commencing March 281. Basic Accounting for Executives2. Interpersonal Communication3. Bengkel Kepimpinan untuk Ketua QCC4. Mini QCC Convention (Central Region)5. Organisation and Methods6. Staff Management in the Hospitality Industry7. Pengurusan Kedai Makan (P. Pinang)8. Industry Safety (Melaka)9. QCC Course for Facilitators (Melaka)

10. Pengurusan Fail dan Rekod (K. Bharu)11. Leadership and Human Relations (Kuantan)IS. Cash Flow Management (K. Kinabalu)13. QCC Appreciation Seminar (K. Kinabalu)

Week Commencing April 41. Pengenalan Perakaunan3. Negotiation in Selling

114

3. Management of Labour Relations4. Introduction to Accounting in the Hospitality Industry5. Management of Sales Force (P. Pinang)6. Budgetary Control (K. Bharu)7. Advanced Selling Skills (K. Kinabalu)8. Motivation and Job Satisfaction (J. Bharu)

Week Commencing April 111. Perhubungan Pelanggan2. Introduction to Personnel Management3. Industrial Relations for Supervisors4. Bengkel Penggunaan Alat-alat QCC untuk Ketua Kumpulan5. Pengurusan Restoran (P. Pinang)6. Penyelia SebagaiJurulatih dan Pengajar (P. Pinang)7. Pengurusan Kedai Makan 0. Bharu)8. Introduction to Accounting Practices (Melaka)9. Disiplin dalam Industri (Melaka)

10. Guest Relations (Kuantan)11. Pengurusan Fail dan Rekod (K. Kinabalu)12. Effective Selling Skills (Kuching)13. Method Study (Job Simplification) (Bintulu)

Week Commencing April 181. Facilitators' Workshop on QCC Social Skills2. Production Planning Control3. Module LCAII4. Disiplin dalam Industri Q. Bharu)5. Pengurusan Restoran (Kuantan)6. Perhubungan Awam (K. Kinabalu)7. Introduction to Personnel Management (K. Kinabalu)

Week Commencing May 21. Film Talk on Industrial Relations

Week Commencing May 91. Store and Stock Management2. Module LC A III

Week Commencing May 231. Store and Stock Management (J. Bharu)2. Work Management (Kuantan)

115

Week Commencing June 61. Cash Flow Management2. Film Talk on Management Development3. Training Methodology I4. Domestic Enquiry5. Facilitators' Workshop on Statistical Tools for QCC6. Menyenangkan Kerja (P. Pinang)7. Perhubungan Awam (Melaka)8. Store and Stock Management (J. Bharu)9. Penyelia Sebagai Jurulatih dan Pengajar (K. Terengganu)

10. DisipHn dalam Industri (K. Bharu)11. Marketing in the Hospitality Industry (K. Kinabalu)12. Organisation and Methods (K. Kinabalu)13. Leadership and Customer Relations (Kuantan)

Week Commencing June 131. Export Procedures and Documentation2. Motivation and Job Satisfaction3. QCC Course for Facilitators (P. Pinang)4. Budgetary Control (Melaka)5. Perhubungan Awam (J. Bharu)6. Work Management (K. Kinabalu)

Week Commencing June 201. Understanding and Interpretation of Financial Statements2. Perhubungan Awam II3. Perhubungan Perusahaan untuk Penyelia4. Pengurusan Fail dan Rekod5. Perhubungan Awam I (P. Pinang)6. QCC Training for Leaders (J. Bharu)7. Kaedah Memasak (Kuantan)8. Motivation and Job Satisfaction (Kuching)

Week Commencing June 271. Work Management2. Pimpinan dan Perhubungan Sesarna Manusia3. Working Capital Management4. Guest Relations

116

Week Commencing July 41. Metodologi Latihan I2. 'Facilitators' Workshop on Organisation and Managing QCC3. Maintenance Management4. Tatacara Sajian (P. Pinang)5. Introduction to Accounting Practices (P. Pinang)6. Komunikasi Interpersonal (Kuantan)7. Guest Relations (K. Kinabalu)8. Staff Selection Skills and Technique (K. Kinabalu)

Week Commenting July 111. Tatabuku Praktikal dan Akaun2. Marketing3. Management of Labour Relations4. Bengkel Persembahan QCC untuk Ketua Kumpulan5. Module LCAI6. Leadership and Human Relations for Supervisors (P. Pinang)7. The Supervisor as a Trainer and Instructor (J. Bharu)8. Domestic Enquiry (Melaka)9. Staff Management in the Hospitality Industry (J. Bharu)

10. Staff Management In the Hospitality Industry (Melaka)11. Working Capital Management (K. Terengganu)IS. Introduction to Costing (K. Kinabalu)13. Collective Bargaining and Negotiation Procedures (Kuching)Week Commenting July 181. Motivasi dan Kepuasan Bekerja2. Productivity Measurement and Analysis3. Leadership and Customer Relations in the Hospitality Industry

(P. Pinang)4. Special Supervisory Techniques In the Hospitality Industry (K.

Terengganu)5. Disiplin dalam Industri (K. Kinabalu)6. Introduction to Accounting Practices (K. Terengganu)

Week Commencing July 251. Motivasi dan Kepuasan Bekerja2. Productivity Measurement and Analysis3. Leadership and Customer Relations in the Hospitality Industry

(Penang)

117

4. Special Supervisory Techniques in tlie Hospitality Industry(K. Terengganu)

5. Disiplin dalam Indu8tri (K. Kinabalu)6. Introduction to Accounting Practices (K. Terengganu)

Week Commencing August 11. Introduction to CostingS. Film Talk on Sales and Marketing3. Training Methodology II4. Film Talk on Industrial Relations5. Seminar on QCC Installation for Top Management6. Bengkel Penggunaan Alat-Alat QCC untuk Ketua Kumpulan

(P. Pinang)7. Special Supervisory Techniques (K. Kinabalu)8. Leadership and Human Relations for Managers (Kuching)

Week Commencing August 81. Store and Stock Management2. Module LCA III3. The Supervisor as a Trainer and Instructor (Melaka)4. Quality Control (Melaka)5. KKM untuk Pemudahcara6. Domestic Enquiry (K. Kinabalu)7. Advanced Selling Skills (Kuching)

Week Commencing August 151. Bengkel Kepimpinan untuk Ketua Kumpulan2. Pengurusan Fail dan Rekod (K. Terengganu)

Week Commencing August 221. Working Capital Management2. Effective Selling Skills

Week Commencing August 221. Working Capital Management2. Effective Selling Skills3. Certificate in Supervision (3 Months)4. Industrial Relations and Labour Laws

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5. Workshop on Leadership Skills for Circle Leaders6. Productivity Measurement Programme Through Work Study

(3 Months)7. Guest Relations8. 16th HESC (3 Months)9. Effective Grievance Handling (P. Pinang)

10. Advanced Selling Skills Q. Bharu)11. Effective Selling Skills (Melaka)12. Leadership and Customer Relations (J. Bharu)13. Pengurusan Restoran (Kuaiitan)14. Industrial Relations and Labour Laws (Kuantan)15. Practical Book-keeping and Accounts (K. Kinabalu)16. Costing Techniques and Methods (Kuching)

Week Commencing August 391. Leadership and Human Relations

Week Commencing September 51. Budgetary Control2. Industrial Safety3. Module LCAII4. Special Supervisory Techniques5. Guest Relations (P. Pinang)6. Pengenalan Ferakaunan (P. Pinang)7. Cash Flow Management (Kuantan)8. Cash Flow Management (K. Bharu)9. Time Management (Bintulu)

10. Management of Labour Relations (Kuching)

Week Commencing September 121. Hubungan Telefon3. Industrial Relations for Supervisors3. Facilitators' Workshop on QCC Social Tools4. Regional QCC Convention (Central Region)5. Filing and Record Management6. Beverage Management7. Pengurusan Kedai Makan (Melaka)8. Perhubungan Perusahaan untuk Penyelia (Melaka)9. Advanced Selling Skills (Kuantan)

119

10. Special Supervisory Techniques (Kuantan)11. Store and Stock Management (K. Kinabalu)

Week Commencing September 191. Management on Sales Force2. Introduction to Tourism3. Supervisory Hotel and House-keeping4. Special Supervisory Techniques (P. Pinang)5. Leadership Skills for Supervisors (J. Bharu)6. Pengenalan Perakaunan (J. Bharu)7. Perhubungan Perusahaan untuk Penyelia Q. Bharu)8. Productivity Measurement and Analysis (K. Kinabalu)9. Basic Accounting for Executives (Kuching)

Week Commencing September 261. Front Office Operation2. Kitchen Management3. Job Simplification (P. Pinang)4. Metodologi Latihan I (Kuantan)5. QCC Convention (K. Kinabalu)6. Tatacara Sajian (K. Kinabalu)7. Management for Managers (Kuching)

Week Commencing October 31. Costing Techniques and Methods2. Transaction Analysis in Selling3. Collective Bargaining and Negotiation Procedures4. Filing and Record Management (P. Pinang)5. Organisasi dan Kaedah (Kuantan)6. Introduction to Accounting Practices (K. Kinabalu)7. Disiplin dalam Industri (Kuching)

Week Commencing October 101. Management for Managers2. Facilitators' Workshop on Statistical Tools for QCC3. Quality Control4. Domestic Enquiry (P. Pinang)5. Special Supervisory Techniques (J. Bharu)6. Organisation and Methods (J. Bharu)7. KKM untuk Ketua Kumpulan (K. Kinabalu)

120

Week Commencing October 171. Discipline in Industry2. Pengurusan Tenagajualan (J. Bharu)3. KKM untuk Ketua Kumpulan (J. Bharu)4. Motivation and Job Satisfaction (Kuantan)5. Industrial Relations for Supervisors (K. Kinabalu)6. Introduction to Marketing Management (Kuching)

Week Commencing October 241. Film Talk on Industrial Relations2. Staff Management in the Hospitality Industry3. Marketing in the Hospitality Industry4. Pengurusan Restoran (P. Pinang)5. Pengurusan Restoran (J. Bharu)6. Filing and Record Management (Kuantan)7. Pengurusan Restoran (Bintulu)

Week Commencing October 311. Pengenalan Pengurusan Pemasaran2. Bengkel Penggunaan Alat-alat QCC untuk Ketua Kumpulan3. Module LCAIV4. KKM untuk Pemudahcara (P. Pinang)5. Budgetary Control (J. Bharu)6. Hubungan Telefon (K. Terengganu)7. Film Talk on Sales and Marketing (Kuantan)8. The Supervisor as a Trainer and Instructor (Kuching).

Week Commencing November 71. Introduction to Accounting in the Hospitality Industry2. Management on Sales Force (K; Kinabalu)3. Budgetary Control (Kuching)

iWeek Commencing November 14

1. Public Speaking2. Import Procedures and Documentation3. Komunikasi Interpersonal (P. Pinang)4. Keselamatan Perusahaan I (P. Pinang)5. Interpersonal Communication Q. Bharu)6. Groupwork and Discussion Leading (J. Bharu)

121

7. Working Capital Management (Kuantan)8. Pengurusan Restoran (K. Kinabalu)

Week Commencing November 211. National QCC Convention 19882. Industrial Relations for Supervisors (P, Pinang)3. Interpersonal Communication (Melaka)4. Management for Managers (Kuantan)5. Maintenance Management (K. Kinabalu)6. Budgetary Control (Bintulu)

Week Commencing November 281. TQC Appreciation Seminar for Top Management2. Energy Management Industry

Week Commencing December 51. Film Talk on Management Development2. Domestic Enquiry3. Film Talk on Industrial Relations4. Method Study (Job Simplification)5. Export Procedures and Documentation (P. Pinang)6. Front Office Operation (J. Bharu)7. Filing and Record Management (Melaka)8. Menyenangkan Kerja (J. Bharu)9. Leadership and Human Relations for Managers (Melaka)

10. Front Office Operation (Kuantan)11. Tatacara Sajian (K. Kinabalu)

Week Commencing December 121. Filing and Records Management 0, Bharu)2. Pimpinan dan Perhubungan Sesama Manusia3. Leadership and Human Relations for Manager (J. Bharu)

Week Commencing December 191. Time Management

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FACILITIES OFIVATIOKAL PRODUCTIVITY CEOTRE

NPC is located in the commercial centre of Petaling Java where facilitieslike banks, hotels, post office, eating outlets, shopping centres andother facilities are easily available.

Training facilities:• 12 lecture rooms• 9 syndicate/meeting rooms• a library• a multi-purpose hall• a language laboratory• a computer facility• an audio-visual aids studio room.

Accommodation:NPC has limited accommodation available to outstation partici-

pants as follows:• Type A — study bedroom sharing communal i 810 per person

bathroom per night• Type B — study bedroom with bathroom : 815 per person

attached per nightType A can accommodate 3 persons.Type B can accommodate 2 persons.

183

MAPLOCATION OP NATIONALPRODUCTTVTTT CENTRE

I'USAT DAVA1'ENGEl.lJAKAN NEGARA(PDPNl

" 11LOK (

BLOK A •BALA1 DAYA PENGELUARANBLOK B * C - BAHAG1AN PERKHIDMATAN B PUTERABLOK D - INSTITUT PERHOTELAN & PELANCONGANBLOK E • 1BU PEJABAT BARU/BILIK B1L1K

Documents

TRAINING PROGRA 1988 - ilmuonline.mpc.gov.myilmuonline.mpc.gov.my/elmu-cis/document/EnhancementProgrammes/1988.pdf · Soal/jawab dan perbincangan adalah ditekankan. Latihan secara