Where people bail out

As is landing page

To Be

• Change upper right, to under “Chattorney”• Change text, and match to smaller font of “Chattorney”• Insert wheel “thinking” on selection of state – this is too slow to not have visual indicator• Her text will change (as indicated above) and be different• Chattorney.com needs hyperlink back to start, it does nothing currently

As is landing page#2

To Be

• Stretch Paralegal chat window to match future size of the other chats• Note change in text• Note “Step 2 of 2”• Remove “step 1 of 2”

Step 3 as is

Step 3, to be state

• Insert “thinking” wheel for delay in paralegal response• Remove double entry of the entered chat• Use para #1 photo on top, and note her change in text• Stretch paralegal’s 1st chat to match the remainder of responses• Insert Paralegal #2, and change her text to – Hi, I am your chattorney paralegal. I am currently finding

attorneys to answer your question

Pre-beta changesHome Screen step by

step

• Insert 1 second delay to Receptionist’s 1st chat entry• Move Logo to Right (clean up left nav/space)• Insert Amazon Web Services logo (available at Amazon.com/AWS• Word Count starts at 54 chars, this is wrong, zero it from text entry by user (love the RED on

overtype)

• Insert 1 second delay to delay to 2nd entry by receptionist• Insert, don’t replace, 1st Receptionist’s response• Slight text change to receptionist’s second response

• Need a visual WAIT indicator on first client submission• Change to ASK – SEND button is scattered• Scroll, <insert> don’t replace the receptionist, and paralegal…we have 2 people there for

them already• Need visual wait indicator on client submissions

• Background Profile color match backgroud• Insert vertical line to right of profile photo to separate from text• Insert “private chat” placeholder – this will result in the following workflow (proposed)

• Paralegal returns.• Paralegal text says “I will now put you and the attorney into a private chat without

other attorneys”• Pause 1 second, then pop an additional paralegal text “you’re now chatting privately

with an attorney, please continue.”• Send button needs to be renamed “ask” button

User Interface #1

User Interface #2

User Interface #3