YvonneB For Business Intro Booklet

WELCOME!

Choose YvonneB Ltd when ‘hoping’ your team and customers are happy just isn’t good enough! After all, a happy team equals happy customers… And when you’re motivating your team you create magic moments! Do you ever wonder if your staff feel appreciated? Do you ever wonder if your customers experience the level of service you claim to provide? Have you stopped to think about the connection between the two? Unless you are frequently visiting the shop floor like an ‘Undercover Boss’ there is every chance you don’t have the full picture… and if you’re the leader you need to. At YvonneB Ltd we love to listen first before offering a comprehensive consulting service that helps move you from ‘hoping’ to ‘knowing’! Truth is, until you know, how can you do the right thing to change it? Our purpose is to get to the heart of your service challenges and provide relevant staff training and up-skilling. If you want to unlock potential within, you are in the right place!

Motivation Matters

If you are a manager, especially if you are new to the role or have not had management training, people management might be the hardest thing you have to contend with.

Understanding the role motivation plays in creating a great team is essential to your success in the role.

Outline:

1. Define what motivation is

2. Introduce motivation theories and interpret their application in your role

3. Identify the link between motivation and values

4. Build a list of actions to help create a motivational environment

5. Apply goal setting to keep your team motivated

6. Design motivating tasks

7. Review, reflect and create an action plan for your return to work

8. Feedback on the workshop

KEEPING YOUR TEAM HAPPY IS A FULL TIME JOB: YOU KNOW IT AND SO DO THEY!

Time Out for Time Management

Do you ever get the feeling there are not enough hours in the day to do what needs to be done? Yet you know you spend more time in the work environment than at home.

It’s time to understand where your time is going and how to make changes for the ultimate win – more time!

Outline:

1. Review the term ‘time management’

2. Identify your aims first

3. Map out the necessary steps to achieve aims

4. Test a number of time management tools – what works for you?

5. List where you are leaking time

6. Design assertive statements to manage time stealers



MANAGING YOUR TIME IS A FULL TIME JOB: YOU KNOW IT AND SO DOES TIME!

Are You Being Served - Customer Service

The customer is ALWAYS right, right? Debatable! But if you want to win your customers minds you better understand the service level they ‘expect’ and know how those expectations will be met.

Remember this: No customers, no business! If you’re going to serve do it with passion.

Outline:

1. Define customer service – good, bad, neutral

2. Review statistics on customer service impact on business

3. Identify your customers expectations and ways to meet/exceed them

4. Manage difficult customer situations

5. Apply communication skills in customer service interactions

6. Design 10 golden rules for excellent customer service



MANAGING YOUR CUSTOMERS IS A FULL TIME JOB: YOU KNOW IT AND SO DO THEY!

Lights, Camera, Action – Presentation Skills

You have been called up to present. You have never presented before, you may have presented and it all went horribly wrong or the thought of presenting makes you feel physically sick.

Whatever the case, building your presentation skills is essential, if not for your role, for interviews, when leading meetings, when meeting people! Getting in front of the camera with confidence IS possible.

Outline:

1. Discuss why presentation skills are important and the impact of fear

2. Review a number of presentations (videos)

3. Identify what makes a good presentation – skills, personality and formulas

4. Build a powerful presentation - content

5. Identify the best tools for presenting

6. Design a piece for presenting on the day



PERFORMING CAN BE A HEART STOPPING JOB: YOU KNOW IT AND SO DOES YOUR AUDIENCE!

Knowing Me, Knowing You – Communication Skills

Communication is THE cornerstone to just about every interaction we ever have, in our personal lives, work environments to how we speak to ourselves. It is the soft skill, when developed, that can elevate you in all areas of life.

Understanding the impact of your communication style and how to engage more successfully with other styles is the focus of this workshop.

Outline:

1. Define what communication is

2. Introduce communication models and styles

3. Identify own communication style and how to flex it to better engage with others

4. Recognise the barriers of effective communication and how to overcome them

5. Discuss the importance of developing strong listening skills (active listening)

6. Practice communication skills through activities



CONNECTING WITH PEOPLE IS A FULL TIME JOB: YOU KNOW IT AND SO DO THEY!

Where Are You Going – Life Planning

One life, live it well! But where are you in your life and how did you get there? More importantly, where are heading now? If you don’t plan your future, someone else will!

Life planning focuses on guiding you to get into the driving seat of your life to ensure you live the life that you want.

Outline:

1. Identify where you are in life now – developing self awareness

2. Creating your vision for the life you desire

3. Develop goals to take you on your journey

4. Discuss positive thinking, motivation and inspiration

5. Build a portfolio of stress coping mechanisms

6. Design a support resource plan - network, tools



MAKING TIME FOR YOUR PERSONAL DEVELOPMENT IS A FULL TIME JOB: YOU KNOW IT AND SO DOES LIFE!

Living Outside Your Comfort Zone – Confidence Skills

I wish… The beginning to many sentences that never seem to see the light of day. Because no matter how much you wish enabling yourself to ‘do’ is a whole other remit.

To live outside of your comfort zone you have to first identify it and challenge your reasons for staying in it. Then it’s time for action!

Outline:

1. Define what living inside your comfort zone is

2. Define what confidence is and the role of fear in doing things differently

3. Identify the ‘dreams, goals and desires’ unmet to date – bucket list, life and career goals

4. Participate in the ‘What If’ game

5. Create an action list using goals & objectives

6. Present your action list to the group



BUILDING CONFIDENCE IS A FULL TIME JOB: YOU KNOW IT AND SO DO OTHERS!

Event + Response = Outcome – Emotional Intelligence

I wish… The beginning to many sentences that never seem to see the light of day. Because no matter how much you wish enabling yourself to ‘do’ is a whole other remit.

To live outside of your comfort zone you have to first identify it and challenge your reasons for staying in it. Then it’s time for action!

Outline:

1. Define what emotional intelligence is

2. Identify the core components of EI

3. Explore how the brain works in relation to emotions

4. Assess your stress levels and how they impact your thinking and behaviour

5. Review EI competencies and stress management techniques

6. Re-assess your current emotional behaviour and how you would apply EI to improve it



BUILDING EMOTIONAL INTELLIGENCE IS A FULL TIME JOB: YOU KNOW IT AND SO DO YOUR STRESS LEVELS!

Whether you opt for off the shelf workshops or decide on a full consultancy package we offer a fixed day rate.

When you purchase multiple services/workshops you get us for 5 days at the price of 4!

And you have 12 months to utilize your investment.

YvonneB

Be the best leader you can be – lead by positive example!

give us a call on +44 843 289 6468 or email [email protected] and a member of the team will get back to you within 48 hours (except weekends when the office is closed)

And if you have team members who need coaching or training

www.yvonnebltd.com YvonneB

mailto:[email protected]

http://www.yvonnebltd.com/

Documents

YvonneB For Business Intro Booklet