always a good id

A good IDis alwaysoptimising your business

First-class partner For identiFication and mobility solutions

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CONTENT

Our Business

Our Approach

Goods Identification

People Identification

always a good id

Zetes (Euronext Brussels: ZTS) is a leading

pan-European company that provides value

adding solutions and services based on the

Automatic Identification of Goods and People

(Goods ID and People ID). As an ID driven

company, we help identifying the unique attri-

butes of goods and people via state-of-the-art

solutions based on both proven and innova-

tive technologies. Across national boundaries,

across markets and across technologies, Zetes

is committed to optimising the business per-

formance of its customers, which include com-

panies as well as governments. Always looking

for new opportunities to link the physical with

the digital world, the knowledge and flexibility of

the experts in our local offices and international

Competence Centres are challenged daily. This

has made us the most innovative leader in the

market and your first-class partner for identifi-

cation and mobility solutions.

“since working with Zetes’ voice solution, our productivity has increased by 30 %.”José Carlos Ramos Garcia

Technical Manager - Visionlab

our Business

goods and people identification: turning Business needs into Business Benefits

• 25 years of experience• Value-adding and innovative solutions• Designed, built, implemented and serviced

Goods Identification

Whatever your activity or position within the supply chain, your processes are influenced by its common goal: getting the right products at the right place at the right time, preferably at the lowest cost. Crucial to achieving supply chain excellen-ce in this highly competitive environment is efficiently con-necting the constant stream of information of your physical world (goods, assets, operators, etc.) with the digital world of your enterprise systems (ERP, WMS, MES).

People Identification

Governments, institutions and enterprises are likewise under increasing pressure to collect and process clear and unambiguous data regarding their citizens, voters, residents, and customers in view of organising credible elections, facilitating border control, running promotional campaigns, etc. Feeding this data securely and accurately into their information systems is a prerequisite of issuing and checking secure identification documents such as identity cards, passports, voter’s cards, or other types of identification documents, such as loyalty cards.

From Innovation to Identification

Zetes has a thorough understanding of these business proces-ses and a clear vision on how to find and exploit opportunities to improve their performance. Leveraging on over 25 years of experience, we design, build, implement and service value-adding solutions based on various technologies for the auto-matic identification of goods and people:

• Barcoding • RFID• Voice recognition • Print & Apply• Matrix Code• Machine vision• Biometrics• Smartcards

Constantly looking for new opportunities to improve our cus-tomers’ efficiency, the experts in our local offices and inter-national Competence Centres are challenged daily. All with the aim of offering innovative solutions that have a maximum impact on the most important bottom line of all: yours!

our approach

Continuous innovation, integration, and improvement based on customer feedback, technology monitoring, etc.

1. DIsCOvEry uNDErsTANDINg CusTOmEr NEEDs

Offering our customers the best-fit solution starts with understanding their specific business challenges and requirements. Adopting a consultative approach, Zetes’ experts think along and, above all, think ahead with each customer, to determine which solution will offer the most advantages. Customers benefit from our:

• localpointsofcontact• in-depthknowledgeoflocalmarkets• internationalindustryvision• morethan25yearsofexperienceinAuto-ID

2. DEsIgN & DElIvEry AlwAys ThE BEsT-FIT sOluTION

To efficiently design and implement solutions that integrate seamlessly with our customer’s environment and respond perfectly to their needs, Zetes makes use of flexible solution architecture frameworks. These standard building blocks, available to all members of the Group via the Competence Centres, enable:

• easycustomisationinlinewithcustomer-specificrequirements• rapiddeployment• continuousimprovementsbasedonbestpracticesandcustomerfeedback• constistencyinsolutionsthroughouttheZetesGroup

3. CONTINuITy mAxImIsINg rETurN ON INvEsTmENT

Once a project has been implemented by our experts, our goal is to keep it up and running for as long as possible, in order to maximise your return on investment. For this, we offer:

• cost-effectivemaintenanceandsupportonbothhardwareandsoftware• flexiblesupportprogramsonequimentofleadingtechnologyproviders• shortreactiontimesthankstolocalpresence• structuredapproachofferingpeaceofmind,alsoinlargeprojects

understanding our customers leads to the best id’s

• local expertise, international reach• Consultative approach• Total lifecycle support

Starting From Your Business Drivers

Zetes is committed to partner with its customers in long-term relationships. That is why we start with listening to our customers, in order to fully understand their specific challenges and requirements. Whether you are looking for a partner who can provide you with total lifecycle support, or intervenes in just one stage in your project, Zetes’ specialists are ready to sit down with you to find the solution that optimises your business most efficiently. This approach brings you many advantages, such as: • Reliable, flexible solutions adapted to YOUR needs• Maximum availability and return on investment• Objectives achieved on time and within budget• Efficient after-sales service and support

Your Global Partner with Local Market Knowledge

Zetes’ solutions are brought to its local and international customers via a network of more than 20 offices in EMEA, reinforced by strong partnerships with leading Auto-ID providers in other parts of the world. With this international presence we hold a unique position in the Auto-ID market, offering a consistency in solutions and services that is hard to match. At the same time, our local presence and market understanding make it easy to adapt solutions in line with specific requirements. Customers benefit from this approach in terms of:

• Fast service thanks to local presence• Consistent, transparent solutions and services• Single point of contact, even in large international projects• Faster acces to innovation through close collaboration between regional teams and international Competence

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goods identification

getting the right product at the right place at the right time

at the lowest cost

• Improving end to end performance• Proven & innovative technologies• hardware agnostic approach

Many Partners Lead to Best-in-Class Solutions

Always looking for the best-fit solution for each customer, Ze-tes will select the most appropriate Auto-ID and data capture technology, software and hardware. To offer you freedom of choice, we work hardware agnostic yet in strong partnership with the leading technology providers and our own production units. In addition, the experts in our Competence Centres are constantly monitoring the latest technology developments, to have you benefit from both the best proven technologies and the most recent innovations.

End to End Performance

With our wide range of solutions and services, we give our customers an edge on their competitors from the production plant to the shop floor. You will profit from our industry exper-tise in a wide range of markets, such as manufacturing, ware-housing, transport & logistics, retail, automotive, healthcare, utilities, etc.

Better, Faster, Cheaper

Achieving competitive advantage depends to a large extent on your ability to turn business challenges into business benefits. If you are influenced by the general Supply Chain goal of getting the right product or person at the right place at the right time at the lowest cost, efficiency is key. Leveraging on our in-depth industry knowledge and Auto-ID expertise, we build solutions that optimise a wide range of supply chain (related) processes. Working closely together with our customers, we adapt these solutions to their requirements, so they benefit maximally from:

• Optimised accuracy • Increased productivity• Better traceability• Higher security• Improved customer service• Reduced operational costs

RETAIL STORES

TO ENSURE MAXIMUM ShELf AVAILABILITY

Improve customer experIence whIle preservIng margIns...• Maximum shelf availability through monitored replenishments and enhanced stock rotation

management (best before date, cold chain certification, etc.)• Improved service via accurate pricing and promotion management • Increased staff productivity through facilitated check-out processes and paperless operations• Improved decision making based on real-time, accurate in-store data

wIth Zetes’ solutIons based on• Nucleus IS Instore and Stock Audit: Price Management & Stock Management modules based

on wireless handheld terminals• Fixed and portable scan-intensive terminals and printing units• Self-scanning and self-service systems• ERP/Back-officeintegration• …

MANUfAcTURINg

AchIEVE BETTER TRAcEABILITY

optImIse vIsIbIlIty on your work In progress (wIp)...• Bettercontrolofmaterialflowsthroughreal-timeavailabilityofshopfloordata• JustInTime(JIT)deliverytotheassemblylineviaimprovedstockmanagement• Optimalserviceandsecuritythankstobatchtrackingandqualitycontrolapplications

wIth Zetes’ solutIons based on• Print&Applysolutionsbasedonin-housedevelopedprinterapplications• MiNetConnect:lowriskmobilesolutionforSAP• Ruggedfixedandmobiledatacapturesystems• Fixedandforkliftterminals• MES/ERP/Back-endintegration• ...

WAREhOUSINg

ThROUgh INcREASEd AccURAcY ANd

effIcIent stock level management...• Eliminatebottlenecksinstockavailabilitythroughaccurate,real-timeinventorydata• Increasecustomersatisfactionthroughefficientexecutionofoperations• Improveproductivitythroughoptimaluseofresourcesinlabourintensiveoperations

wIth Zetes’ solutIons based on• 3iVCrystal:voicedirectedsolutionsforhandandeyesfreeapplicationssuchasorderprepara-

tion, cross-docking, inventory, etc. • MedeaLogisticsExecution:additionalbusinessexecutionlogicfillingthegapbetweenERP/

WMS/...andshopfloor• Forkliftterminals• Integrationwithautomatedsystems(AutomatedGuidedVehicles,conveyorsystems)• ERP/WMS/LESintegration• ...

TRANSPORT & LOgISTIcS

MORE EffIcIENcY

the rIght products at the rIght place at the rIght tIme...• Gainingtimethroughmoreeffectivefleetmanagement,planninganddispatching• Savingmoneyviabettermanagementofreturnableassets(pallets,crates,rollcontainers,etc.)• Moreefficiencythroughconstantvisibilityofgoodsonthemove• Betterdecisionsbyeffectivesynchronisationwithtradingpartnersandinterdependentopera-

tions

wIth Zetes’ solutIons based on• ProofofCollection/ProofofDelivery• 3iRFIDSolution:identification,localisationandtrackingofpallets,roll-containers,etc.• Ruggedhandheldterminalsandprinters• In-vehiclemobilecomputing,datatransmissionandmessagingapplications• TMS/WMS/ERPintegration• ...

“having worked with Zetes for a long time, we appreciate their can-do approach and flexibleservice and support.”Beat Forster

Logistics Director

Heineken Switzerland

beneFit From auto-id outside the supply chain

Healthcare

Automatic identification and authentication of people and products can bring about important advantages in a medical environment, especially in terms of reduced risks and errors and improved customer service. With Zetes’ solutions for Healthcare you benefit from:

• Improved management of stocks of drugs and supplies• Better protection against use of expired or counterfeited

products• Easy tracking and tracing of vital equipment • Correct identification of patients avoiding mistakes in

treatments • Improved customer service through easily or automatically

updated records and databases

Based on various technologies (barcoding, printing, RFID, etc.) and using a large range of equipment (fixed and handheld scanners, mobile and desktop printers, smart cards, etc.), our solutions allow medical staff to free up time to focus on their real job: ensuring a timely, accurate and high quality treatment of each patient.

Field Force Automation

Do you want your field workers to save time and work more efficiently? Zetes’ Field Force Automation Solutions, focused on optimising (parking) meter recording, installation, maintenance, repair and control, offer you a firm grip on your business outside the company premises. Replacing paper forms with rugged handheld terminals improves the performance of your workforce through:

• Automatic planning and routing in line with staff availability

• On-screen briefings about the job at hand and the equipment required

• Quick, accurate and customer friendly administration thanks to digital forms and mobile printers

• Transparency and control via wireless data exchange between field force and back-office

Asset Management

Whether reducing the loss or damage of goods while in transit, optimising the use of assets in office or industrial environments, controlling inventories, or providing the easy checking of proprieties, automating the management of your infrastructure with Zetes’ solutions based on mobile terminals, RFID, barcoding, etc. brings about many advantages.

peopleidentification

“our pioneering id solutions make life easy for millions of people, citizens and voters.”

unaMBiguous identification and authentication of people

• Turnkey biometric registration solutions• secure production of identification documents based on advanced technologies• user-friendly visitor registration and access control

Identification and Authentication is Key

In an increasingly digital and electronic world, identification and authentication of customers, citizens, voters, patients, members or employees has become a critical element in many business processes:

• Governments and public institutions need to clearly and unambiguously identify a person for administrative purposes, for instance when issuing secure identity and travel documents (national identity cards, passports, visas, voter cards, health cards, drivers’ licenses, etc).

• Commercial companies may equally wish to identify their customers, for instance by means of loyalty cards, to run targeted campaigns, facilitate administration, etc.

• Organisers of events are in need of secure visitor registration, access control, visitor flow management, etc.

Zetes has acquired a vast experience in the implementation of People ID projects in many areas and is well positioned to supply the specialised hardware, software and services that are required to identify people in an accurate, reliable and secure way.

Many Solutions for Many Markets

Secure and Commercial Document Production

Zetes CardS (Card Services) is Zetes’ highly protected production unit for secure identification documents and smart cards. Meeting the most demanding standards regarding quality and security, it offers a complete value chain for the production and personalisation of secure smart cards and documents, such as identity cards, passports, credit cards, health cards, etc. With this service we meet a variety of needs in many sectors, such as governments and public services, banking and insurance, etc.

Our equipment and knowhow equally allows us to provide cost-effective solutions for commercial companies who are looking for more ordinary identification documents, such as loyalty cards, reduction cards, etc.

Events Organisation

Zetes FasTrace is a Competence Centre that specialises in the development and implementation of complete solutions for physical identity and access control. Their solutions aim at facilitating the organisation of music festivals, concerts, exhibitions, sport events, cultural events, theme parks, etc., through online visitor registration, ticketing software, database services, etc.

Events organisers benefit from:

• Easy registration of visitors • Accurate information • User-friendly databases• Easy management of contacts • Detailed tracking of visitor flows• etc.

Solutions for Governments & Institutions

Zetes’ Competence Centre PASS (Personal Authentication and Security Services) has a wide experience in offering turnkey solutions that meet the requirements of govern-ments, international institutions, etc. They cover the most complex processes, from the registration of personal details and the transfer and validation of data (using innovative technologies such as biometrics), to the design and imple-mentation of population databases, and the production and personalisation of secure identification documents. These solutions bring governments and institutions important be-nefits in terms of:

• Credibility: representative ID documents with irreproacha-ble data protection credentials contribute to international acceptance, the organisation of credible elections, etc.

• Security: secure identity cards, passports and visas enable better protection against illegal immigration, terrorism, identity theft, etc.

• Efficiency: effective administration using accurate data enable reliable analysis, supporting the implementation of economic or social policies, etc.

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Choosing zetes means Choosing:

• RElIabIlIty: proven solutions and services, based on over 25 years of experience

• FlExIbIlIty: solutionsadaptedtoyourneeds,basedonthebest-fittechnology, software and hardware

• PEacE OF mInd: a single source for all your auto-Id needs

• PROxImIty: local points of contact through an EmEa-wide network of subsidiaries and a global network of partners

• cOnSIStEncy: structured approach in local and multinational projects

• cOmmItmEnt: over 800 professionals at your service, committed to your project’s success

We focus on our core competencies, so that you can deliver on yours!

Zetes group hQ

Da Vinci Science ParkRue de Strasbourg 31130 BrusselsBelgiumT: + 32 (0)2 728 37 11F: + 32 (0)2 728 37 19www.zetes.com

BELGIUM | côtE d’IvoIrE | FrANcE | GErMANY | IrELANd | ISrAEL | ItALY | NordIc coUNtrIES | PortUGAL | SPAIN | SWItZErLANd | tHE NEtHErLANdS | UNItEd KINGdoM

www.Zetes.com | always a good id