© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 1
Company Overview
Unified Product Suite for IT Operations and Big Data Analytics
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 2
Agenda
1. Company Overview
2.
3.
4.
Product Overview
Key Stats & Differentiators
Benefits
6. Product Roadmap
7.
8.
9.
Licensing
Clientele & Testimonials
Awards
5. Technology Integrations 10. System Requirements
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 3
p
Company Overview
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 4
Our Journey So Far
Founded in 2010Incepted with
focus on developing unified
network monitoring tools
Minder 4.0Second successful release of Minder, closed multiple
OEM deals
Motadata 6.0Next generation
version of Minder, unified platform
for IT & Log Analytics
Motadata 7.0 Unified Product
Suite for managing & resolving IT
Operations (Now also includes ITSM)
Minder 3.0First market
release of Minder –unified network monitoring tool
Minder 5.0Third successful
release of Minder, closed first deal
with Fortune 500 company
Motadata 6.5Version upgrade
with massive speed and scale
improvements for analytics,
monitoring and alerting
2010 2014 2016 2018
2013 2015 2017
Number of devices monitored: 250000+ Events processed per day: 10 Billion+
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 5
Worldwide Presence
USA
UAE
Mumbai
Bengaluru Philippines
New Delhi
Ahmedabad
Hyderabad
Israel
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 6
Product Overview
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 7
Proactively take actions with complete visibility & automated alerts
Network Performance & QOSPhysical & Virtual Server Infra Applications & ServicesNetwork Configuration Management
Network Management & Monitoring
Capture network flow data to monitor traffic from devices supporting NetFlow v5 / v9, sFlow, jFlow & IPFIX etc.
Network Flow Analysis
Network Flow Analytics
Collect and analyze log data from multiple sources regardless of data format
Syslog/Event LogsApp/Database Logs
Log Management
ITIL based Service Automation that enhances support efficiency & minimizes
repetitive tasks
Incident/Problem/Change/Asset Management
PinkVERIFY ITSM
Product Overview
Infrastructure Intelligence Platform (IIP) Data Analytics Platform (DAP)
Data Analytics Platform (DAP) IT Service Management (ITSM) Platform
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 8
360o Visibility of IT Infrastructure - IIP
HPUX
Network Devices Firewall Router Switch Wi-Fi Generic SNMP Device
Database Oracle MYSQL MSSQL IBM DB2 PostgreSQL
Virtualization VMware Microsoft Hyper-V Citrix Xen
URL HTTP HTTPS PhantomJS
Cloud AWS AIX Google App Engine Microsoft Azure
Server Windows Linux Red Hat IBM AIX
E-mail SMTP Symantec Gateway Exchange
Platform Java .NET
Application Server JBOSS WebLogic
Middleware LDAP Active Directory
Web Server Microsoft IIS NGINX Apache HTTP Tomcat
Sybase SAP Hana
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 9
360o Visibility of IT Infrastructure – DAP & ITSM
Log Management Network Logs Server Logs Application Logs Custom Logs
Flow Management
ITSM Hardware Software Cloud
Netflow V5 Netflow V9 sFlow jFlow IPFIX
ITIL Process Compliant
Other Video Conferencing Tools
VOIP Monitoring Tools
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 10
LOG COLLECTORS & PARSERSSYSLOG, EVENT SYSLOG, AUDIT LOGS SLOW QUERY
IT IN
FRA
STR
UC
TUR
E L
AY
ER
NETWORK LAYER SERVER LAYER APPLICATION LAYER
NETWORKDEVICES
URLSERVERS VIRTUALMACHINES
CLOUD DATABASE APPLICATIONSERVER
WEBSERVERS
MIDDLEWARE PLATFORM EMAIL
DISCOVERY & POLLINGSNMP, SSH, POWERSHELL, JMX, JDBC
NCMNETCONF, TELNET, SSH
FLOW PARSERSNETFLOW V5/V9, JFLOW, SFLOW, IPFIX
ACCESS LAYER
BSMSLAITSMWEB GUI
MOTADATAWEB GUI
OUTPUT WRITERPLUGINS
ALERT / RUN BOOK ENGINE
ROLE BASED ACCESS DATABASEFULL TEXT SEARCH
ENGINE
ITSMITSM INCIDENT, PROBLEM, CHANGE,KNOWLEDGE, ASSETMANAGEMENT
3rd PARTY TOOLSJIRA, SLACK, etc.
ALERT &NOTIFICATION
Correlated Analytics of all IT data at one place
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 11
Deployment – On Premise & Distributed
https
Site - 1 Site - 6Site - 2 Site - 5Site - 4Site - 3
DATABASE SERVER HAPOLLING ENGINE ALERT ENGINE
MASTER SERVER
RPE
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 12
RPE RPERPE RPE RPE
LOCAL REDUNDANCY
RPE RPERPE RPE RPE
DB
MotadataMaster
DB
MotadataMaster
State NOC DR NOC
Web Console
Mobile Console
Web Console
Mobile Console
DB
MotadataMaster
D R R E D U N D A N C Y
NMS Deployment: DR Redundancy
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 13
Network Management & Monitoring with Infrastructure Intelligence Platform (IIP)
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 14
Problem Statements (Network Monitoring)
Why server performance is going down?
How to find the root cause of
network failure?Do we get real-
time notifications if any device goes
down?
How do we monitor different
sites from one central location?
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 15
One Platform for Availability, Performance & Security
Go proactive and take action before the issue becomes a problem with complete visibility and automated alerts
Monitoring Key Highlights (IIP)
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 16
Monitoring Key Highlights (IIP)
Troubleshoot faster and get actionable insights
Root Cause with Context
PowerShell, SNMP, SSH, JDBC, JMX, HTTP/HTTPS etc.
Native Protocol Support
Multi-Vendor Support
All in one DashboardMore productive operations with 3rd party integration
Integrate Existing Tools
Correlated Data
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 17
Network Topology
Automatically plot your network in minutes with topology feature
• Visualize complete IT infrastructure.
• Be assured of referring to the most up-to-date network maps, with topology builder job.
• Construct an easy-to-view network topology map that lets one choose the network’s seed device and preferred network layout type
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 18
BSM & SLA Measurement
Reduce Application Support &
Maintenance Cost
Add a Business Context to your
IT Resources
Enhance SLA Management
Improve Fault Management
Define Dependencies
Business Service Management
It helps you know what business processes are
affected when there is downtime or performance bottlenecks
The integrated application, server
and database monitoring
capability ensures IT administrators can troubleshoot with
ease
Business Service Management
supports the ability to group resources in a hierarchical model
IT Administrators can focus on
resolving problems, planning inventory and other activities that are core to the
business
The monitoring model used reduces setup time and man
power costs and adds to enterprise
savings
Support industry best practices – this
ensures, infrastructure is better managed
along with meeting SLA requirements
Easy Troubleshootin
g
Create logical Business Services by choosing KPIs from Network, Server and App metrics. Track Availability & Performance SLA on critical services
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 19
SLA Management
Ping Failed
Ping failed to network connected Device (Eg. Switch/
VM/App)
Down Alert Triggered
Monitoring engine generates device alert on
event console, it also sends trigger to
integrated Motadata service desk using API
Incident Generated
Motadata Service Desk creates new
incident & assigns it to Technician using
automated rulesSLA Auto Escalation
Ticket if not handled within first SLA time period it gets auto
escalated to L2 Technician
Resolved
Field technician resolves the
issue Reports Generated
Service Desk Team generates
weekly/monthly report for SLA. No.
Incidents and average resolution time are recorded
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 20
Network Configuration Management (NCM)
• Backup device configurations, maintain history, compare versions & upload changes through a centralized web GUI
• Monitor configuration changes, get instant notifications and prevent unauthorized changes
• Manage configurations of network devices from multiple vendors - Cisco, Juniper, HP, Brocade & more
Configuration ChangeAlert
Search configuration& Devices
In Depth Report
Configurationcomparison
Remote FirmwareUpdate
Change reviewapproval mechanism
ConfigurationRollback
Role based AccessControl
PCIReview
JobScheduling
NCM
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 21
Log Management & Flow Analytics with Data Analytics Platform
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 22
Problem Statements (Log Management & Network Flow)
Which IP address/user or app is using the
maximum bandwidth?
How do I identify which unauthorized
user has accessed application?
How do we track down suspicious
activity?
How do we comply with govt.
regulations on Log Management?
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 23
Log Management Key Highlights (DAP)
Agentless or Agent-basedForward the logs using standard methods or use agents
Compliance ReportingCollect log data to meet compliance
requirements
Log CorrelationPre-defined rules to find patterns in collected logs
Any Device/Server/App/TextCollect and correlate log data
regardless of any format
Normalize Log DataOrganizing data relation to facilitate better correlation
Centralized Log Management
All your log data at central location
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 24
Find Actionable Context in Log Data across infrastructure
Collect and analyse log data from multiple heterogeneous sources regardless of log data format.
Log Management Key Highlights (DAP)
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 25
Flow Analytics Key Highlights (DAP)
Capture all conversations
Capture, view, log and analyze data
Bandwidth used per IP
Detect the use of excessive
bandwidth by IP
Application traffic issues
Detect apps with higher bandwidth
usage
Retain raw conversations
Get historical trend of each
unique transaction
End-to-End traffic
Unified visibility from network to
end-user
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 26
Flow Analytics Key Highlights (DAP)
Monitor & Analyze Your Network Flow Traffic
Capture flow data to monitor network traffic from network devices supporting NetFlow v5 and v9, sFlow, and IPFIX etc.
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 27
Flow Analytics Key Highlights (DAP)
Real-time Insights on Traffic and Application Behaviour
Capture all conversations
Capture, view, log and analyze all the data passing through your network. Detects every network activity, also application usage of system’s ports.
Retain raw conversations
Get historical trend of each unique transaction between IP to IP, IP to the application. Understand user behavior and usage pattern of your application.
Bandwidth used per user
Motadata churns bandwidth usage down to individuals. Keep a close eye over network bandwidth usage and detect the excessive use of bandwidth.
Deep insight into flow
Gain deep-level invaluable insights about how your network being used. Identify abnormal traffic patterns, fight potential threats proactively.
Application traffic issues
Identify applications causing network traffic performance issue. Detect applications with higher bandwidth usage to avoid bandwidth outage.
End-to-End traffic
Unified visibility from network to end-user. Get the complete picture with end-to-end traffic visibility. Gain holistic view over traffic trends.
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 28
IT Service Automation with ITSM Platform ITIL Compliant
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 29
Problem Statements (Service Automation)
How do I maintain inventory for both IT
& non IT assets?
Are there rules to automatically assign
tickets? How to automate ticket management
which is also ITIL compliant
How do we keep track of assets spread across
multiple locations?
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 30
Service Automation Key Highlights (ITSM)
Change ManagementUnderstand the change and its impact, implement it with minimum risk based on standardized methods & procedures
Ticket & Incident Management Report, respond, investigate & prevent
incident impact by restoring the service to normal as quickly as
possible
Asset ManagementOperate, maintain, deploy & dispose of IT
assets in a systematic way. Maintain records of hardware, software with details from acquisition to expiry
Patch ManagementAcquire, test & deploy patches across all administered IT Assets in a systematic
way for enhanced security, performance, new features & improved system stability
Problem ManagementEliminate recurring issues and reduce
adverse impact of incidents by identifying the root cause of the incident
Knowledge ManagementCapture, organize and make knowledge available to all. Reduce redundancy by
empowering the users to find a solution for common issues themselves
Workflow AutomationAutomates tedious task of managing
service requests with rule-based routing to auto escalate problems and
send alerts when the ticket status is updated
MOTADATA ITSM is now Pink Verified
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 31
The ITIL Compliant ITSM Platform
empowers digital enterprises to run
their IT operations with utmost
reliability, flexibility, & built-in
intelligence.
Our dynamic platform leverages
power of technology to deliver
contextual, collaborative and
intelligent user experience so that
enterprises continue to consume
quality IT services with highest
operational efficiency.
Service Automation Key Highlights (ITSM)
Universal Search
Assisted Conditional Search
Quick Filters
Colour coded technician work load
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 32
Key Stats & Differentiators
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 33
Key Platform Highlights
100k 85%
NO Lowest
Events analyzed in lessThan 10 seconds on singleserver
EPS in commodity 4-coreserver
Compression on rawExtracted data
No external proprietaryDatabase required
No time limits on actualData retention
TCO in the industry
NO
1+ Bil
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 34
Key Differentiators
• Network Monitoring
• Log & Flow Monitoring,
• ITSM
Integrated Product
• No Proprietary OS
• DB runs on any COTS hardware
• No SAN storage• No 3rd party
software license
Lower TCO
• Eagle’s eye view of complete IT infrastructure with Customized Dashboard
Flexible Dashboard
• Single NMS for multi vendor ecosystem
• Manage & orchestrate WI-FI, GPON, DWDM, IPMPLS
Unified NMS
• Supports local & Disaster Recovery implementation
• No 3rd party software license required
High Availability
• Compliance to international standards
Compliance
• No limit on Data Retention
• 85% compression ratio to reduce storage Space
Data Retention
• 1+ bn events analyzed in 10 Sec
• 100K EPS in commodity server
Faster Processing
• Bundled product to reduce installation & configuration time
Faster Rollout
• Vertical & Horizontal Scalability with RPE
• No proprietary /3rd party software license required
Scalability
• Master-Remote Polling Engine
• Roll-based Access
• Cost-effective hosting of multiple customers
Multi-tenancy
• Open & plug-in driven architecture to support customized requirements
Plug-in driven
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 35
Motadata for MSP
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 36
Motadata Enhances Efficiency for MSPs
OS Independence
Strong Multitenancy
Report Customization
Easy to Setup &Deploy
Scalable Solution
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 37
MSP - Distributed Monitoring for Cloud with Multi-tenancy
RPE
Customer-1
Customer-2
Customer-3
RPE
RPE
Customer-1Large
RPE
Customer-2Large
RPE
Customer-3small
RPE
Customer-4small
RPE
Customer’s network engineers/managers can access a view of their network only, from the central Motadata console. Account limitation views are used to implement a multi-tenant system.
MSP NOC- LAN type connectivity
MSP’s networkengineer/manager
CORE DB MASTER
WAN
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 38
MSP Office
Master Server
IT Infra Network, Server, Database, Apps
Internet
RPE RPE RPE RPE RPE RPE
Customer # 1 Customer # 2 Customer # 3 Customer # 4 Customer # 5 Customer # 6
Motadata Centralized Dashboard
Motadata Deployment
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 39Cu
sto
mer
# 1
–Si
te #
2
Customer’s site-wise Status Dashboard
Cu
sto
mer
# 1
–Si
te #
3C
ust
om
er #
1 –
Site
#1
Cu
sto
mer
# 1
–Si
te H
Q
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 40
Topology Tag View – 4th Level Status
Site# 1
Site# 2
Site# 3
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 41
Summary: Motadata for MSP
NMS Flow LOG
MOTADATA PLATFORM
Remote Monitoring Log Analysis Flow Monitoring
BSM & SLA Data Security Alerting
ITSM
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 42
Incident Management
Workflow automation for entire Incident lifecycle with two way integration with monitoring system
Incident Logging
E-Mail, Telephone, Self Service Portal, Chat
IncidentAssignment
Based on Agent Load, Availability, Expertise
Incident categorization /
Prioritization
Based on SLA, Business Rule
Incident Analysis
Remote Desktop, Asset Information
Incident response/closure
Knowledge Base, Manual/Auto Closure, Closure through Mail,
Chat or Reply TemplatesKey Highlights
• Automatically assign incidents to the right technicians based on configured rules• Ensure timely resolution of Incidents as per SLA• Gain knowledge with an In-built Knowledge base. • Link incidents to problems then and there
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 43
Problem Management
Eliminate the cause of servicefailure: Diagnose the problem &validate workaround orpermanent fix, to reducenumber of incoming/recurringincidents and the impact ofincoming incidents to minimizebusiness impact
Problem detection
Problem categorization
Problem prioritization
Problem investigation & diagnosis
Problem resolution & closure
Key Highlights
• Raise new problem from within the incident• Link related incidents to problems• Analyze root cause, document symptoms and calculate impact• Identify temporary workaround quickly• On problem resolution, automatically close associated incidents• Proactively nail underlying issues in your IT• Minimize The severity Of incidents
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 44
Change Management
Minimize OperationalRisks - Take informed
decisions
Set priority of change asper business needs
Reduce unauthorized, failed and emergency changes
Enable less disruptionof IT services
Plan, implement and reviewchanges
Easily follow-up onBusiness changes
Lower the risks dueto the changes
Record and documentthe changes
Protect services in thelive environment
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 45
Knowledge Management
Harness the power of knowledge transfer and self-service with Motadata’s IT ServiceManagement’s Knowledge Management Module to reduce the time taken to resolveknown issue. Create and publish articles from scratch, identify similar articles orimport the knowledge base from external sources.
• Self Service Portal to resolving issues that have occurred before
• IT managers can utilize the Knowledge to train new recruits in the IT department
• Knowledge Transfer by sharing detailed steps in resolving an issue, which may reoccur in future
• Faster Troubleshooting with portal that helps technicians to provide faster resolution to documented issues
• Contextual faster Search to resolve queries quickly
• Reduce calls to your help desk
Key Benefits
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 46
Asset Management
Manage Asset Lifecycle
Track IT & Non IT assets effortlessly for better control
IT Asset Inventory
Manage & optimize patch, deployment, inventory with single agent
Universal Agent
Control & Track where & how software products are being utilized
Software Inventory
Install patches for Windows, Linux & 3RD party applications
Patch Management
Optimize the profit generated by assets throughout their lifecycle
Asset Life CycleKeep track of all individual configurations in your IT system
Configuration
Discover all the assets in your IT infrastructure
Auto-discover
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 47
Patch Management
Update vulnerability details from vendors
Scan the Network
Download Patches
Identify Vulnerable Systems
Configuring Package Location
Approve/Reject Patches
Deploy Patch Remotely
Generate Status Reports
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 48
Technology Integrations
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 49
Technology Integrations
Network Devices
SNMP SNMP SNMPSNMP SNMPSNMP
Database
JDBCJDBC JDBC JDBC JDBC JDBC
Virtualization
PowerShellAPI SSH
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 50
Technology Integrations
Cloud
OS
SSH SSH SSH SSH
Application & Web Server
API API API
Powershell PowerShell
PowerShellJMX JMX JMXJMXSSHPowerShell
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 51
Technology Integrations
Collaboration
Application
API SSH API
API API APIAPI
API API
BSS
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 52
Clientele, Testimonials & Awards
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 53
Partial ClienteleEnterp
rise
Gain complete visibility of IT infrastructure with centralized Monitoring of distributed deployment using cloud, on premise, or hybrid eco-system
Telecom
Gov
t.ITMS, NaviMumbai
BFSITop Trading Houses
Well-known Enterprise Clients
Empowering 4 Smart Cities in India & still counting
70+ Telco Deployments
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 54
Motadata brought a refreshing experience against all the other monitoring systems that we tried including Nagios. The easy to use, comprehensive and unified platform, monitors all our IT
infrastructure and gives us eagle’s eye view from a single dashboard”
- Chintan Mehta, Director, Knowarth Technologies
“
Client Testimonials
Ease of use and its user friendly dashboard helps us discover various elements with real-time reports. The platform is Linux based and has a very simple licensing model.”
- Gaurav Shah, Co-founder and CIO, Communifi Technologies LLP
“Perfect monitoring tool for servers and network at an economical value. Excellent support
which is a key for any successful product!!”
- Rajesh Garg, CIO & VP - Digital Transformation, Rolta India Limited“
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 55
Awards
Won the “Most Innovative ICT Product Award” at the 9th GESIA Annual Awards 2016
Won the “Rising Star Award” by Finance Online in 2017
Won the “Great User Experience Award” by Finance Online in 2017
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 56
System Requirement
Virtual Appliance
Bare Metal – ISO,VMware – OVA,Hyper-V – VHD
CPU
8 Core – 64 bit processor
RAM
8 GB
STORAGE
100 GB
Master Server LocationCPU 8 Core
RAM 8 GBStorage 100GB
RPE LocationCPU 8 Core
RAM 8 GB
*System requirements depends on number of devices to be monitored and GB data per day to be analysed.
© 2018 Mindarray Systems Pvt. Ltd., All rights reserved. 57
6 Aaryans Corporate Park, Nr. Shilaj Railway Crossing, Thaltej-Shilaj Road, Thaltej, Ahmedabad, Gujarat, India-380058
Address
Contact InfoEmail: [email protected]: [email protected]: [email protected]
India: +91 79 2680 0900USA: +1 408-418-5229
Telephone
Connect with us
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