Top IT Issues in Higher Top IT Issues in Higher EducationEducation
Results from the 2006 EDUCAUSE
Current Issues Survey
Findings in This PresentationFindings in This Presentation
Top Five Trends 2001–2006 2006 Survey Results and Comparison
with 2005 Other Measures of 2005–2006 IT Issues
and Trends 2006 Survey Results—Demographic
Detail
Survey MeasuresSurvey Measures
Which issues: are most important to resolve for
institutions’ strategic success? have potential to become much more
significant in the coming year? do senior IT leaders spend the most time on? require the most human and/or financial
resources?
Survey Choices Survey Choices Administrative/ERP/Information
systems Advanced networking Assessment/Benchmarking Change management Collaboration/Partnerships Data administration Digital library/Digital content
challenges Digital records management Disaster recovery/Business continuity Distance education/Virtual
universities E-learning/Distributed teaching and
learning Electronic classrooms/Technology
buildings/Commons facilities Emerging technologies End-to-end service assurance Faculty development, support, and
training
Funding IT Governance, organization, and
leadership Infrastructure Instructional/Course management
systems Intellectual property and copyright
management Legislative compliance and policy
development Outsourcing Portfolio development and
management Portals Research support Security and identity management Staffing/HR management/Training Strategic planning Support services/Service delivery
models Web systems and services Other
2006 Survey Results and2006 Survey Results andComparison with 2005Comparison with 2005
Survey response rate:37% (628) of 1,708 institutions
Critical for Institutions’Critical for Institutions’Strategic SuccessStrategic Success
1. Security and identity management 2. Funding IT3. Administrative/ERP/Information systems4. Disaster recovery/Business continuity 5. Faculty development, support, and training 6. Infrastructure 7. Strategic planning 8. Governance, organization, and leadership9. E-learning/Distributed teaching and
learning10.Web Systems and services
Potential to Become More Potential to Become More SignificantSignificant
1. Security and identity management 2. Funding IT3. Disaster recovery/Business continuity 4. Administrative/ERP/Information systems 5. Portals6. Infrastructure 7. Faculty development, support, and training
(tie)Governance, organization, and leadership (tie)
8. E-learning/Distributed teaching and learning9. Emerging technologies (tie)
Portfolio development and management (tie)
What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On
1. Funding IT2. Administrative/ERP/Information systems 3. Strategic planning4. Governance, organization, and leadership 5. Security and identity management6. Infrastructure7. Staffing/HR management/Training 8. Change management9. Disaster recovery/Business continuity (tie)
Support services/Service delivery models (tie)
Expenditure of Most Human Expenditure of Most Human and/or and/or
Financial ResourcesFinancial Resources1. Administrative/ERP/Information Systems2. Infrastructure3. Support Services/Service Delivery Models 4. Security and Identity Management 5. Electronic classrooms/Technology
Buildings Models 6. Web Systems and Services7. Student Computing 8. Instructional/Course Management Systems9. Staffing/HR Management/Training10.Funding IT
Critical for Institutions’ Critical for Institutions’ Strategic Success Strategic Success
1. Funding IT2. Security and identity
management 3. Administrative/ERP/
Information systems4. Strategic planning for IT5. Infrastructure6. Faculty development,
support, and training7. E-learning/Distributed
teaching and learning8. Governance, organization,
and leadership for IT9. Enterprise-level portals10.Web systems and services
1. Security and identity management
2. Funding IT3. Administrative/ERP/
Information systems4. Disaster recovery/Business
continuity 5. Faculty development,
support, and training 6. Infrastructure 7. Strategic planning 8. Governance, organization,
and leadership9. E-learning/Distributed
teaching and learning10.Web systems and services
2005 2006
Potential to Become More Potential to Become More SignificantSignificant
1. Security and identity management
2. Funding IT3. Administrative/ERP/
Information systems4. Enterprise-level portals 5. Strategic planning for IT6. Faculty development,
support, and training for IT
7. Infrastructure8. Business
continuity/Disaster recovery
9. E-learning/Distributed teaching and learning
10.Web systems and services
1. Security and identity management
2. Funding IT3. Disaster recovery/Business
continuity 4. Administrative/ERP/
Information systems 5. Portals6. Infrastructure 7. Faculty development, support,
and training (tie) Governance, organization, and leadership (tie)
8. E-learning/Distributed teaching and learning
9. Emerging technologies (tie) Portfolio development and management (tie)
2005 2006
Most Time-Consuming forMost Time-Consuming forSenior IT LeadersSenior IT Leaders
1. Funding IT2. Strategic planning for IT3. Administrative/ERP/
Information systems4. Infrastructure 5. Governance, organization,
and leadership for IT6. Security and identity
management7. Change management8. Staffing/HR
management/Training9. Support services/Service
delivery models10.Policy development and
legislative compliance
1. Funding IT2. Administrative/ERP/
Information systems 3. Strategic planning4. Governance, organization,
and leadership 5. Security and identity
management6. Infrastructure7. Staffing/HR
management/Training 8. Change management9. Disaster
recovery/Business continuity (tie) Support services/Service delivery models (tie)
2005 2006
Expenditure of Most Human Expenditure of Most Human and/or and/or
Financial ResourcesFinancial Resources
1. Administrative/ERP/Information systems
2. Infrastructure3. Security and identity
management4. Electronic
classrooms/Technology buildings
5. Support services/Service delivery models
6. Student computing 7. Web systems and services8. Instructional/Course
management systems9. Advanced networking10.Funding IT
1. Administrative/ERP/ Information systems
2. Infrastructure3. Support services/Service
delivery models 4. Security and identity
management 5. Electronic classrooms/
Technology buildings models
6. Web systems and services7. Student computing 8. Instructional/Course
management systems9. Staffing/HR
management/Training10.Funding IT
2005 2006
Other 2005–2006 Measures of Other 2005–2006 Measures of IT Issues and TrendsIT Issues and Trends
Campus Computing ProjectCampus Computing ProjectTop Five ConcernsTop Five Concerns
Network and data security Helping faculty integrate technology
into instruction Upgrading/replacing ERP systems User support Funding hardware and software
replacement
www.campuscomputing.net
Campus TechnologyCampus TechnologyBest Practice CategoriesBest Practice Categories
Security Mobility Technology convergence
www.campus-technology.com
The Chronicle of Higher The Chronicle of Higher EducationEducation
IT-Intensive Factors in 2015IT-Intensive Factors in 2015 Blending education, work, and flex time More older students needing new skills U.S. vulnerability in science and
technology
chronicle.com
CIOCIO Magazine Magazine““State of the CIO” SurveyState of the CIO” Survey
IT impact on innovation– Cost efficiency– Business innovation– Competitive advantage
Outsourcing– Application
development, maintenance, or support
– Web, data, or application hosting
– WAN, LAN, or connectivity management
Barriers to job effectiveness– Request backlog – Inadequate budgets– No time for strategic
planning
Technology priorities– Integrated systems and
processes– Data security and integrity– Business intelligence
www.cio.com
ComputerworldComputerworldCIO Opportunities and ChallengesCIO Opportunities and Challenges
Alignment = collaboration Governance and funding IT sourcing Performance measures Growing talent Beyond customer satisfaction
www.computerworld.com
EDUCAUSE Center for Applied EDUCAUSE Center for Applied ResearchResearch
Recent Research StudiesRecent Research Studies
Academic analytics Identity management IT engagement in research Security Student technology use and skills
www.educause.edu/ecar
EDUCAUSE Core Data ServiceEDUCAUSE Core Data ServiceRising PracticesRising Practices
Outsourcing one or more IT functions Tracking and shaping bandwidth utilization Firewalls and other security-related practices Wireless network access, voice-over-IP, video-
over-IP, enterprise directory, smart card, and Web services technologies
Student computer ownership Campus-negotiated service for online
entertainment
www.educause.edu/coredata
SLOAN Consortium SLOAN Consortium Growing by Degrees: Online Education in the Growing by Degrees: Online Education in the
United States, 2005—Online Education United States, 2005—Online Education TrendsTrends
Online education critical for institutions’ long-term strategy increasing from 49 percent in 2003 to 56 percent in 2005; largest increase for associate’s institutions: 58 to 72 percent in two years
Enrollment growth of 18.2 percent to 2.35 million students in online courses (defined as 80 percent-plus of content delivered online)
Chief academic officers claim it takes more effort to teach online, but it is no more difficult to assess the quality of online than face-to-face courses
Consistent minority of chief academic officers believe their faculty fully accept the value of online education (28 percent in 2003 and 31 percent in 2005)
www.sloan-c.org
New Media ConsortiumNew Media Consortium Horizon Report: Emerging Learning Horizon Report: Emerging Learning
TechnologiesTechnologies
Social computing Personal broadcasting Mobile phones Educational gaming Augmented reality and enhanced
visualization Context-aware environments and
devices
www.nmc.org
Top Five Trends 2001–2006 Top Five Trends 2001–2006
Survey Measures RecapSurvey Measures Recap
Which issues: are most important to resolve for institutions’
strategic success? have potential to become more significant in
the coming year?
do senior IT leaders spend the most time on? require the most human and/or financial
resources?
The vertical lines on the following charts between issues show their relative aggregate
importance to IT leaders.
Critical for Institutions’ Strategic Critical for Institutions’ Strategic SuccessSuccess
Year
Rel
ativ
e Im
po
rtan
ce o
f Is
sue
(Z s
core
)
Security& Identity Mgmt
2005
Funding IT
Admin/ERP Systems
Strategic Planning
Infrastructure Mgmt
Security & Identity Mgmt
2003
Funding IT
Admin/ERP Systems
Infrastructure Mgmt
Faculty Dev,Support & Training
Security & Identity Mgmt
2002
Admin/ERP Systems
Funding IT
Faculty Dev,Support & Training
Strategic Planning
2001
Admin/ERP Systems
Funding IT
Faculty Dev,Support & Training
IT Staffing/HR Mgmt
Distance Education
2004
Funding IT
Admin/ERP Systems
Security & Identity Mgmt
Strategic Planning
Faculty Dev,Support & Training
Security& Identity Mgmt
2006
Funding IT
Admin/ERP Systems
Faculty Dev,Support & Training
Disaster Recovery
Potential to Become More Potential to Become More SignificantSignificant
Year
Rel
ati
ve
Imp
ort
an
ce o
f Is
su
e (Z
sco
re)
Enterprise-level Portals
Security & Identity Mgmt
2005
Strategic Planning
Admin/ERP Systems
Funding IT
2004
Enterprise-level PortalsStrategic Planning
Admin/ERP Systems
Security & Identity Mgmt
Funding IT
2002
Online Student Services
Enterprise-level Portals
Admin/ERP Systems
Security & Identity Mgmt
Funding IT
Security & Identity Mgmt
2001
E-learning Environments
Ubiquitous Computing/Universal Access
Emerging NetworkTechnologies
Distance Education
2003
Faculty Dev, Support & Training
Enterprise-level Portals
Admin/ERP Systems
Security & Identity Mgmt
Funding IT
2006
Security & Identity Mgmt
Funding IT
Disaster Recovery
Admin/ERP Systems
Enterprise-level Portals
WhatWhat Senior IT Leaders Spend Most Time OnSenior IT Leaders Spend Most Time On
Year
Rel
ativ
e Im
po
rtan
ce o
f Is
sue
(Z s
core
)
2005
Governance,Organization & Leadership
Infrastructure Mgmt
Admin/ERP Systems
Strategic Planning
Funding IT
Governance,Organization & Leadership
2004
Infrastructure Mgmt
Admin/ERP Systems
Strategic Planning
Funding IT
2003Infrastructure Mgmt
Security & Identity Mgmt
Admin/ERP Systems
Strategic Planning
Funding IT
2002
Change Mgmt
IT Staffing/HR Mgmt
Funding IT
Admin/ERP Systems
Strategic Planning
2001
Support Services
Funding ITIT Staffing/HR Mgmt
Admin/ERP Systems
Strategic Planning
2006
Funding IT
Admin/ERP Systems
Strategic Planning
Governance,Organization & Leadership
Security & Identity Mgmt
Expenditure of Most Human and/or Financial ResourcesExpenditure of Most Human and/or Financial Resources
Year
Rel
ativ
e Im
po
rtan
ce o
f Is
sue
(Z s
core
)
2001
IT Staffing/HR Mgmt
Support Services
Desktop Computing Mgmt
Infrastructure Mgmt
Admin/ERP Systems
2002
E-learningEnvironments
Support Services
Desktop Computing Mgmt
Infrastructure Mgmt
Admin/ERP Systems
2003
E-learningEnvironments
Support Services
Web Systems & Services
Infrastructure Mgmt
Admin/ERP Systems
2004
E-learningEnvironments
Support Services
Security &Identity Mgmt
Infrastructure Mgmt
Admin/ERP Systems
2005
Support Services
Student Computing
E-learningEnvironments
Security &Identity Mgmt
Admin/ERP Systems
Infrastructure Mgmt
2006
E-learningEnvironments
Security &Identity Mgmt
Support Services
Infrastructure Mgmt
Admin/ERP Systems
2006 Survey Results 2006 Survey Results
Demographic Detail
Demographic Groups IncludedDemographic Groups Included
Governance– Public – Private
Carnegie classification– Doctoral/research: doctoral/research universities
intensive + doctoral/research universities extensive– Master’s: master’s colleges and universities +
master’s colleges and universities II– Baccalaureate: baccalaureate colleges–liberal arts +
baccalaureate colleges–general + baccalaureate/associate’s colleges
– Associate’s colleges: community and other two-year colleges
– International: non-U.S. institutions Enrollment size
– Small (fewer than 2,000)– Medium (2,000 to 7,999)– Medium-large (8,000 to 17,999)– Large (18,000+)
Issues Critical for Issues Critical for Institutions’ Strategic Institutions’ Strategic
Success Success
Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Small —Small
InstitutionsInstitutions1. Funding IT2. Administrative/ERP/Information systems (tie)
Security and identity management (tie) 3. Faculty development, support, and training4. Infrastructure 5. Disaster recovery/Business continuity6. Strategic planning 7. Portals (tie)
Web systems and services (tie) 8. Electronic classrooms/Technology
buildings/Commons facilities
Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Medium —Medium
InstitutionsInstitutions1. Funding IT2. Security and identity management3. Administrative/ERP/Information systems4. Faculty development, support, and training
5. Disaster recovery/Business continuity 6. Infrastructure 7. Strategic planning 8. E-learning/Distributed teaching and
learning 9. Staffing/HR management/Training10.Web systems and services
Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Medium-—Medium-
Large InstitutionsLarge Institutions1. Security and identity management 2. Funding IT 3. Administrative/ERP/Information systems 4. Governance, organization, and leadership 5. Disaster recovery/Business continuity 6. Infrastructure 7. Strategic planning 8. E-learning/Distributed teaching and
learning (tie)Web systems and services (tie)
9. Change management
Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Large—Large
InstitutionsInstitutions1. Security and identity management 2. Funding IT3. Administrative/ERP/Information systems4. Governance, organization, and leadership
Infrastructure 5. Disaster recovery/Business continuity6. E-learning/Distributed teaching and learning (tie)
Research support (tie)7. Strategic planning8. Electronic classrooms/Technology buildings/
Commons facilities (tie)End-to-end service assurance (tie)
Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Private —Private
InstitutionsInstitutions1. Funding IT (tie)
Security and identity management (tie) 2. Administrative/ERP/Information systems3. Faculty development, support, and training 4. Disaster recovery/Business continuity5. Infrastructure (tie)
Strategic planning (tie) 6. Portals7. Web systems and services 8. Electronic classrooms/Technology buildings/
Commons facilities
Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Public—Public
InstitutionsInstitutions1. Security and identity management 2. Funding IT3. Administrative/ERP/Information systems4. Disaster recovery/Business continuity 5. Faculty development, support, and training 6. Governance, organization, and leadership 7. E-learning/Distributed teaching and learning8. Infrastructure9. Strategic planning10.Web systems and services
Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Associate’s —Associate’s
InstitutionsInstitutions1. Security and identity management 2. Administrative/ERP/Information systems3. Funding IT 4. Faculty development, support, and training 5. Disaster recovery/Business continuity 6. Distance education/Virtual universities (tie)
Web systems and services (tie) 7. E-learning/Distributed teaching and learning8. Infrastructure 9. Instructional/Course management systems
(tie) Portals (tie) Staffing/HR management/Training (tie)
Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success——
Baccalaureate InstitutionsBaccalaureate Institutions1. Funding IT2. Administrative/ERP/Information systems 3. Security and identity management4. Faculty development, support, and training 5. Disaster recovery/Business continuity 6. Strategic planning 7. Infrastructure 8. Web systems and services 9. Portals 10.Electronic classrooms/Technology buildings/
Commons facilities
Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success—Master’s —Master’s
InstitutionsInstitutions1. Funding IT2. Security and identity management 3. Administrative/ERP/Information systems4. Faculty development, support, and training 5. Disaster recovery/Business continuity 6. Infrastructure 7. Strategic planning 8. E-learning/Distributed teaching and
learning 9. Portals 10.Staffing/HR management/Training
Critical for Institutions’ Critical for Institutions’ Strategic Strategic
SuccessSuccess—Doctoral/Research —Doctoral/Research InstitutionsInstitutions1. Security and identity management
2. Funding IT3. Administrative/ERP/Information systems4. Disaster recovery/Business continuity 5. Governance, organization, and leadership 6. Infrastructure7. Faculty development, support, and training
8. Strategic planning 9. Advanced networking10.Research support
Critical for Institutions’ Critical for Institutions’ Strategic SuccessStrategic Success——
International InstitutionsInternational Institutions1. Governance, organization, and leadership 2. Administrative/ERP/Information systems (tie)
Security and identity management (tie) 3. Funding IT 4. E-learning/Distributed teaching and learning5. Disaster recovery/Business continuity 6. Change management7. Infrastructure 8. Strategic planning (tie)
Support services/Service delivery models (tie)
Issues with Potential to Issues with Potential to Become More SignificantBecome More Significant
Potential to Become More Potential to Become More SignificantSignificant—Small Institutions—Small Institutions
1. Security and identity management 2. Funding IT3. Administrative/ERP/Information systems 4. Disaster recovery/Business continuity (tie)
Infrastructure (tie) 5. Portals6. Emerging technologies (tie)
Strategic planning (tie) 7. Assessment/benchmarking (tie)
E-learning/Distributed teaching and learning (tie)
Potential to Become More Potential to Become More SignificantSignificant—Medium —Medium
InstitutionsInstitutions1. Security and identity management2. Funding IT3. Disaster recovery/Business continuity 4. Administrative/ERP/Information systems 5. Portals 6. Faculty development, support, and training 7. Portfolio development and management8. Emerging Technologies9. E-learning/Distributed teaching and learning
(tie) Instructional/Course management systems (tie)
Potential to Become More Potential to Become More SignificantSignificant—Medium-Large—Medium-Large
InstitutionsInstitutions1. Security and identity management2. Funding IT3. Administrative/ERP/Information systems 4. Disaster recovery/Business continuity 5. Portals 6. Governance, organization, and leadership 7. Instructional/Course management systems 8. Staffing/HR management/Training 9. Digital records management (tie)
Web systems and services (tie)
Potential to Become More Potential to Become More SignificantSignificant—Large Institutions—Large Institutions
1. Security and identity management 2. Funding IT3. Disaster recovery/Business continuity 4. Research support5. Advanced networking 6. Administrative/ERP/Information systems (tie)
Governance, organization, and leadership (tie) Infrastructure (tie)
7. Portfolio development and management8. Digital records management
Potential to Become More Potential to Become More SignificantSignificant—Private Institutions—Private Institutions1. Security and identity management2. Funding IT3. Disaster recovery/Business continuity 4. Administrative/ERP/Information systems 5. Faculty development, support, and training
(tie)Infrastructure (tie)
6. Portfolio development and management7. Emerging technologies 8. Legislative compliance and policy development9. Portals
Potential to Become More Potential to Become More SignificantSignificant—Public Institutions—Public Institutions
1. Security and identity management 2. Funding IT3. Disaster recovery/Business continuity 4. Administrative/ERP/Information systems 5. Portals 6. Infrastructure 7. E-learning/Distributed teaching and learning
(tie) Governance, organization, and leadership (tie)
8. Emerging technologies (tie)Instructional/Course management systems (tie)Portfolio development and management (tie)
Potential to Become More Potential to Become More SignificantSignificant—Associate’s —Associate’s
InstitutionsInstitutions1. Security and identity management 2. Funding IT 3. Administrative/ERP/Information systems 4. Portals5. Disaster recovery/Business continuity 6. Instructional/Course management systems 7. Data administration 8. Emerging technologies 9. Digital records management (tie)
E-learning/Distributed teaching and learning (tie) Faculty development, support, and training (tie) Web systems and services (tie)
Potential to Become More Potential to Become More SignificantSignificant—Baccalaureate —Baccalaureate
InstitutionsInstitutions1. Funding IT (tie)
Security and identity management (tie) 2. Disaster recovery/Business continuity 3. Administrative/ERP/Information systems 4. Web systems and services 5. Electronic classrooms/Technology buildings/
Commons facilities (tie)Portfolio development and management (tie)
6. Portals 7. Emerging technologies 8. Faculty development, support, and training (tie)
Infrastructure (tie) Instructional/Course management systems (tie)
Potential to Become More Potential to Become More SignificantSignificant—Master’s —Master’s
InstitutionsInstitutions1. Security and identity management 2. Funding IT3. Disaster recovery/Business continuity 4. Administrative/ERP/Information systems (tie)
Portals (tie) 5. E-learning/Distributed teaching and learning 6. Faculty development, support, and training 7. Infrastructure (tie)
Portfolio development and management (tie)
8. Emerging technologies
Potential to Become More Potential to Become More SignificantSignificant—Doctoral/Research —Doctoral/Research
InstitutionsInstitutions1. Security and identity management2. Funding IT3. Disaster recovery/Business continuity 4. Research support 5. Administrative/ERP/Information systems6. Governance, organization, and leadership 7. Infrastructure 8. Portfolio development and management 9. Advanced networking 10.Emerging technologies
Potential to Become More Potential to Become More SignificantSignificant—International —International
InstitutionsInstitutions1. Security and identity management 2. Funding IT3. Governance, organization, and leadership 4. Administrative/ERP/Information systems (tie)
Change management (tie)Portals (tie)
5. Disaster recovery/Business continuity (tie)E-learning/Distributed teaching and learning (tie)
6. Digital records management (tie)Support services/Service delivery models (tie)
What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On
What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On—Small —Small
InstitutionsInstitutions1. Funding IT2. Administrative/ERP/Information systems 3. Strategic planning4. Infrastructure5. Governance, organization, and leadership
(tie)Security and identity management (tie)
6. Staffing/HR management/Training7. Change management8. Disaster recovery/Business continuity 9. Faculty development, support, and training
What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On—Medium —Medium
InstitutionsInstitutions1. Funding IT2. Strategic planning 3. Administrative/ERP/Information systems4. Infrastructure 5. Security and identity management 6. Governance, organization, and leadership7. Staffing/HR management/Training 8. Change management 9. Disaster recovery/Business continuity10.Support services/Service delivery models
What Senior IT Leaders Spend What Senior IT Leaders Spend Most Time OnMost Time On—Medium-Large —Medium-Large
InstitutionsInstitutions1. Funding IT2. Administrative/ERP/Information systems3. Governance, organization, and
leadership 4. Strategic planning5. Security and identity management6. Staffing/HR management/Training 7. Infrastructure 8. Change management9. Support services/Service delivery models10.Emerging technologies
What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On—Large —Large
InstitutionsInstitutions1. Funding IT2. Governance, organization, and leadership
3. Administrative/ERP/Information systems 4. Security and identity management (tie)
Strategic planning (tie) 5. Collaboration/Partnerships 6. Change management (tie)
Staffing/HR management/Training (tie) 7. Infrastructure 8. Disaster recovery/Business continuity
What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On—Private —Private
InstitutionsInstitutions1. Funding IT2. Strategic planning 3. Administrative/ERP/Information systems4. Governance, organization, and leadership 5. Infrastructure6. Security and identity management7. Change management8. Disaster recovery/Business continuity 9. Staffing/HR management/Training 10.Faculty development, support, and training
What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On—Public —Public
InstitutionsInstitutions1. Funding IT2. Administrative/ERP/Information systems 3. Governance, organization, and leadership 4. Strategic planning 5. Security and identity management 6. Infrastructure7. Staffing/HR management/Training 8. Change management9. Support services/Service delivery models10.Collaboration/Partnerships
What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On——Associate’s InstitutionsAssociate’s Institutions
1. Funding IT 2. Administrative/ERP/Information systems 3. Security and identity management 4. Strategic planning5. Infrastructure 6. Change management 7. Governance, organization, and leadership (tie)
Staffing/HR management/Training (tie) 8. Support services/Service delivery models 9. Faculty development, support, and training
What Senior IT Leaders Spend What Senior IT Leaders Spend Most Time OnMost Time On—Baccalaureate —Baccalaureate
InstitutionsInstitutions1. Funding IT2. Strategic planning 3. Administrative/ERP/Information systems 4. Infrastructure 5. Security and identity management 6. Governance, organization, and
leadership 7. Staffing/HR management/Training 8. Disaster recovery/Business continuity 9. Change management 10.Emerging technologies
What Senior IT Leaders What Senior IT Leaders Spend Most Time OnSpend Most Time On——
Master’s InstitutionsMaster’s Institutions1. Funding IT2. Strategic planning 3. Infrastructure 4. Administrative/ERP/Information systems
(tie) Governance, organization, and leadership (tie)
5. Staffing/HR management/Training6. management (tie)
Security and identity management (tie) 7. Disaster recovery/Business continuity8. Support services/Service delivery models
What Senior IT Leaders Spend What Senior IT Leaders Spend Most Most
Time OnTime On—Doctoral/Research —Doctoral/Research InstitutionsInstitutions
1. Funding IT2. Governance, organization, and leadership 3. Administrative/ERP/Information systems 4. Security and identity management 5. Strategic planning 6. Change management7. Disaster recovery/Business continuity 8. Collaboration/Partnerships (tie)
Infrastructure (tie)9. Staffing/HR management/Training
What Senior IT Leaders Spend What Senior IT Leaders Spend Most Time OnMost Time On—International —International
InstitutionsInstitutions1. Governance, organization, and leadership 2. Funding IT 3. Strategic planning 4. Administrative/ERP/Information systems 5. Infrastructure 6. Staffing/HR management/Training (tie)
Support services/Service delivery models (tie)
7. Change management (tie) Security and identity management (tie)
8. E-learning/Distributed teaching and learning
Issues Requiring ExpenditureIssues Requiring Expenditureof Most Human and/orof Most Human and/orFinancial ResourcesFinancial Resources
Expenditure of Most Human Expenditure of Most Human and/or Financial Resourcesand/or Financial Resources——
Small InstitutionsSmall Institutions1. Administrative/ERP/Information systems2. Infrastructure3. Support services/Service delivery models 4. Student computing 5. Electronic classrooms/Technology
buildings/Commons facilities 6. Web systems and services7. Security and identity management8. Faculty development, support, and training (tie)
Funding IT (tie) 9. Staffing/HR management/Training
Expenditure of Most Human Expenditure of Most Human and/or Financial Resourcesand/or Financial Resources——
Medium InstitutionsMedium Institutions1. Funding IT 2. Research support 3. Administrative/ERP/Information systems 4. Infrastructure 5. Electronic classrooms/Technology buildings/
Commons facilities6. Support services/Service delivery models 7. Security and identity management (tie)
Web systems and services (tie) 8. Instructional/Course management systems 9. Staffing/HR management/Training
Expenditure of Most Human and/or Expenditure of Most Human and/or Financial ResourcesFinancial Resources—Medium-Large —Medium-Large
InstitutionsInstitutions1. Administrative/ERP/Information systems2. Infrastructure 3. Security and identity management4. Web systems and services 5. Support services/Service delivery models 6. Advanced networking7. Electronic classrooms/Technology buildings/
Commons facilities 8. Student computing9. Instructional/Course management systems 10.Portals
Expenditure of Most Human Expenditure of Most Human and/or Financial Resourcesand/or Financial Resources——
Large InstitutionsLarge Institutions1. Administrative/ERP/Information systems2. Infrastructure 3. Security and identity management4. Advanced networking 5. Electronic classrooms/Technology
buildings/Commons facilities 6. E-learning/Distributed teaching and learning (tie)
Student computing (tie) Support services/Service delivery models (tie)
7. Data administration8. Instructional/Course management systems (tie)
Web systems and services (tie)
Expenditure of Most Human Expenditure of Most Human and/or Financial Resourcesand/or Financial Resources——
Private InstitutionsPrivate Institutions1. Administrative/ERP/Information systems2. Infrastructure 3. Electronic classrooms/Technology buildings/
Commons facilities 4. Support services/Service delivery models 5. Security and identity management 6. Web systems and services7. Student computing 8. Funding IT 9. Instructional/Course management systems (tie)
Staffing/HR management/Training (tie)
Expenditure of Most Human Expenditure of Most Human and/or Financial Resourcesand/or Financial Resources——
Public InstitutionsPublic Institutions1. Administrative/ERP/Information systems2. Infrastructure 3. Security and identity management 4. Support services/Service delivery models 5. Electronic classrooms/Technology
buildings/Commons facilities6. Web systems and services7. Student computing 8. Instructional/Course management systems9. Staffing/HR management/Training10.E-learning/Distributed teaching and learning
Expenditure of Most Human Expenditure of Most Human and/or Financial Resourcesand/or Financial Resources——
Associate’s InstitutionsAssociate’s Institutions1. Administrative/ERP/Information systems2. Infrastructure 3. Support services/Service delivery models4. Electronic classrooms/Technology buildings/
Commons facilities5. Web systems and services 6. Student computing 7. Instructional/Course management systems
(tie) Staffing/HR management/Training (tie)
8. Security and identity management 9. E-learning/Distributed teaching and learning
Expenditure of Most Human and/or Expenditure of Most Human and/or Financial ResourcesFinancial Resources—Baccalaureate —Baccalaureate
InstitutionsInstitutions1. Administrative/ERP/Information systems2. Infrastructure 3. Electronic classrooms/Technology buildings/
Commons facilities 4. Support services/Service delivery models 5. Faculty development, support, and training6. Security and identity management 7. Web systems and services8. Funding IT (tie)
Student computing (tie) 9. Staffing/HR management/Training
Expenditure of Most Human Expenditure of Most Human and/or Financial Resourcesand/or Financial Resources——
Master’s InstitutionsMaster’s Institutions1. Administrative/ERP/Information systems Funding
IT2. Infrastructure 3. Electronic classrooms/Technology
buildings/Commons facilities4. Support services/Service delivery models 5. Student computing6. Web systems and services7. Security and identity management 8. Instructional/Course management systems9. Funding IT 10.Staffing/HR management/Training
Expenditure of Most Human and/or Expenditure of Most Human and/or Financial Resources—Financial Resources—Doctoral/Research Doctoral/Research
InstitutionsInstitutions1. Administrative/ERP/Information systems 2. Infrastructure 3. Security and identity management 4. Advanced networking (tie)
Electronic classrooms/Technology buildings/Commons facilities (tie)
5. Support services/Service delivery models6. Instructional/Course management systems7. Student computing8. Staffing/HR management/Training9. Data administration (tie)
E-learning/Distributed teaching and learning (tie) Portals (tie) Research support (tie)
Expenditure of Most Human and/or Expenditure of Most Human and/or Financial ResourcesFinancial Resources—International —International
InstitutionsInstitutions1. Administrative/ERP/Information systems 2. Infrastructure 3. Web systems and services 4. Student computing (tie)
Support services/Service delivery models (tie)
5. Advanced networking (tie)E-learning/Distributed teaching and learning (tie)
6. Electronic classrooms/Technology buildings/Commons facilities (tie)Security and identity management (tie)
7. Staffing/HR management/Training
Helpful ResourcesHelpful Resources
Helpful Resources at Helpful Resources at EDUCAUSEEDUCAUSE
Full results and analysis of 2006 Current Issues Survey– www.educause.edu/eq
Current issues resources—links to helpful online resources for this year’s top issues– www.educause.edu/issues
Core Data Service—comparison data on campus IT environments and practices – www.educause.edu/coredata
Resource Center—multimedia collection of online resources on all of higher education IT– www.educause.edu/resources
Helpful Resources at Helpful Resources at EDUCAUSEEDUCAUSE
EDUCAUSE Center for Applied Research—high quality research on top higher education IT issues– www.educause.edu/ecar
EDUCAUSE Learning Initiative—teaching and learning programs and resources– www.educause.edu/nlii
Net@EDU—advanced networking and policy resources– www.educause.edu/net@edu
Security Task Force—news, effective practices, discussion groups, meetings, and more– www.educause.edu/security