User research foruser needs

John WaterworthGovernment Digital Service

1 Start with needs**user needs not government needs

Discovery Alpha Beta Live

Finding out what the users need, what to measure and

what the constraints are

Building a prototype,

testing it with users and

learning from it

Scaling up and going public

Learning how to continuously improve the live

service

1 Start with needs*

*user needs not government needs

Your office or pop-up

People you meet through your services

Every two weeks

Whatever’s top priority

Right now

Do it