1. 101

2. 2 3. (Global Company Profile) Southwest Airlines3 4. Southwest Airlines Southwest Southwest 4 5. 1. 2. 3 (Labor planning) (Job design) (Labor standard)5 6. 6 7. (Employment stability) (Work schedules) 2 1. 2. 7 8. 5 8 1. 4 10 Duke Power Co., AT&T General Motors 2. (Part-time) 5 32 8 9. 9 10. 7 10 11. Adam Smith 18 1. 2. 3. 11 12. 1. (Job enlargement) 2. (Job rotation) 3. (Job enrichment) 4. (Employee empowerment) 12 13. OM IN ACTION Ritz-Carlton13 14. Ritz-Carton Horst Schulze Schulze 20 14 15. Hackman Oldham 5 1. 2. 3. 4. 5. 15 16. (Self-directed teams) 10.3 16 17. 17 18. 1.2.3.4.5.6. 18 19. (Bonus) (Profit sharing) (Gain sharing) 19 20. (Incentive system) (Knowledge- based pay systems) 3 (Horizontal skills) (Vertical skills) (Depth of skills) 20 21. Frederick W. Taylor (Operator input to machines) 21 22. (Feedback to operators) (The work environment) 22 23. (FTC) 100 20-50 5-10 2-5 10.1 23 24. (200 ) (20)12010090807060504030 8 (50) (50 )() (10 ) (1) (100 ) (200 ) (5) 10.2 24 25. 1. (Flow diagrams) (Process charts) 2. (Activity charts) 3. Micro-motion 25 26. 10.4 Britains Paddy Hopkirk 10.4(a) 10.4(b) 10.4(c) 10.4 (b) 26 27. 27 28. 10.5 (Operations chart) - 10.6 28 29. 29 10.5 2 12 30. 30 10.6 (-) Bolt-Washer 31. (visual systems) Andon 10.731 32. 10.7 32 33. 33 10.7 34. 34 10.7 35. 35 36. 36